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The key factors for successful reverse logistics implementation can be grouped in
external factors such as: legislation, customer demand and incentive; and internal
factors such as: environmental concerns, strategic cost/benefits, volume & quality of
returns, resource and integration & coordination.
A services supply chain is the network of suppliers, service providers, consumers and
other supporting units that performs the functions of transaction of resources
required to produce services; transformation of these resources into supporting and
core services; and the delivery of these services to customers. The service supply
chain model is based on knowledge and resources and consists of the supplier, the
service provider, service provision and the consumer.
In the first part of this chapter we can read in an extensive list and completely
understand about common strategies and practices that logistics and supply chain
managers engage in.
The pace of change in the wider business environment is rapid and relentless with the
ability to compete on time becoming a key determinant of success (companies now
need to make their products obsolete before their competition does).
Design for supply chain efficiency (DSCE): by taking supply chain concerns into
account in the product and process design phase, it becomes possible to operate a
mucho more efficient supply chain.
The supply chain manager of the future requires the following skills:
Market understanding, customer insight
Management of complexity and change
Information systems and information technology expertise
Ability to define, measure and manage service requirements by market
segment
Understanding of the cost to serve and time-based performance indicators
Specific functional excellence with cross-functional understanding
Team working capabilities
Relationship management
In this chapter we kind of see a little bit about what weve learned in every other
chapter and how to apply it when designing a supply chain.