Carrier Competition

Optus is Australias 2nd biggest telecommunications Company, offering a full range of

communications services and competing in all telecommunications markets.
Optus has been in Australia since 1981 and is a Singapore owned company.

9.3 million mobile services,

4.2 million fixed voice services
1.5 million Retail fixed broadband services.

Key Strengths

Australias 2nd biggest Mobile Network

98.5% Of the population Covered (Network)
Very strong market pricing
25% cheaper than Telstra on average
3 of the big 4 Banks in Australia are on Optus
Excellent account management service
Telstra is Australias biggest telecommunications Company, offering
a full range of communications services and competing in all
telecommunications markets.
Telstra has been in Australia since 1975 and is considered as
Australias No1 telecommunications company.

16.9 million mobile services,

7.2 million fixed voice services
3.3 million Retail fixed broadband services.

Key Strengths

Australias Best Mobile Network

99.3% Of the population Covered (Network)
Very good market perception

Weaknesses

On Average 25% more expensive than Optus

Poor customer account management
Vodafone is Australias 3rd biggest telecommunications Company,
Offering ONLY mobile solutions.
Vodafone has been in Australia since 1995 and is a UK owned company

5 million mobile services

0 fixed voice services
1 million Retail fixed broadband services

Key Strengths

Australias 3rd biggest Mobile Network

96.5% Of the population Covered (Network)
Cheapest Tier 1 Carrier
10% cheaper than Optus on average
Great Roaming Rates

Weaknesses

Poor Network Perception

Poor Account Management
 Optus Mobiles
u OPTUS 4G NETWORK
u PLAN BREAKDOWN
u KEY PLAN DIFFERENCES
 OPTUS 4G PLUS
MOBILE NETWORK
Our 4G Plus network is available in all capital cities and over 700 regional and
holiday towns around Australia. With a compatible device, that means you can
enjoy super fast internet in loads of new places.

BENEFITS OF 4G

Love data? Our super fast 4G Plus

network makes managing
your life on the go a breeze.

Think: faster uploads, downloads

and web browsing, better video
viewing experiences or
accessing more apps.
WHY OPTUS 4G PLUS NETWORK?

SUPERFAST
4G is faster than 3G, so youll spend less time waiting and browse faster. Were also rolling out LTE
Advanced technology in selected areas, so you can go even faster with a compatible phone.

IN MORE & MORE PLACES

We've turned 4G on in hundreds of new towns. So now you can enjoy super fast mobile internet in loads
of metropolitan, regional and holiday areas.

GETTING STRONGER
Our 4G Plus network also uses the superior 700 MHz spectrum, so you can have a better data experience
indoors while surfing the net when youre at home or in the office.

EVEN MORE RELIABLE

With more capacity, more people will be able to use the Optus network at the same time without
experiencing a slower connection.
 Key Differences - Tier 1 Vs Tier
2

u SLA (Service Level Agreement) this tells you how fast they can respond to
acknowledge and identify the problem and figure out a potential resolution

uTier 1 Carries have a 4 hour SLA this means they have 4 hours in which to
acknowledge and identify the problem and figure out a potential resolution

u Tier 2 Carries have a 48-72 hour SLA this means they have 48-72 hours in
which to acknowledge and identify the problem and figure out a potential
resolution

uThe reason for the difference is that a Tier 1 Carrier owns the infrastructure
both the Cell towers for Mobiles and The underground Lines for Land Lines
and Data
Mobile Plans (Upfront Handset)

$10 for every 1GB (maximum of $150)

Key Plan Differences
u Data- The amount of data is the main difference between the bottom end
plans and the top end plans
u Data is also shared across the plans For Example if you take 5 $125 and 5 $70
how much data do you get?
u Phone Handsets- depending on the plan you go on the higher the plan you go
the better the phone will be.
u Tech Fund VS Upfront Handset
 SIP And ISDN
u WHAT IS SIP AND ISDN

u PLAN BREAKDOWN

u KEY PLAN DIFFERENCES

u ON-NET AND OFF-NET WHAT THEY MEAN

SIP AND ISDN
u SIP is a business grade VOIP. General VOIP solutions give you both data and
voice on the same line. What Optus SIP offers is a that they will deliver the
voice traffic over a dedicated line and this will separate from your internet
Line
Why? The reason behind why we separate the voice from the data is the we can
the guarantee our clients QOS (Quality of Device)

uISDN This is an older technology with this the lines are delivered over
Copper and no internet is required to run these lines even though the this is
an older technology it is still extremely reliable and very popular with
businesses
 Optus Smart Shop

Microsoft Office 365. Access to all the Microsoft Office applications including Word, Excel,
PowerPoint and Outlook securely online. Includes Skype for Business

Microsoft SharePoint. Access content on-the-go. Its like having your companys intranet in your
pocket. Access to protection tools that identify suspect files, emails, websites and social media for
malware, intrusion and virus dangers.

Sage One. Keep track of money going in and out of your business and monitor at a glance how your
business is performing financially.
Xpenditure. Say goodbye to manual data entry and capture receipts by simply taking a picture
with your phone.

MozyPro. Ensures you never lose critical business files again by backing them up to the MozyPro
secure servers.

PlanHQ. Access all the help you need creating each section of your business plan, with detailed
guides and sample plans to map your vision for your business.

Act! Cloud. Merge all your contacts in one place, drawing information from multiple sources so
you know who is who.

Cloud Flow. Optus key SMB ICT service partner and the provider of Small Business App Support
and Setup &Configuration services.
Questions???
Thank You

Created by: Quality Coach Onah

Property of: OZHQ Contact Center