Hambleton District Council

ELECTORAL SERVICES OFFICER

PERSON SPECIFICATION

The person specification details the essential and desirable personal criteria which the job holder should
possess in order to be able to successfully perform the job. Candidates will be assessed through
application (A), interview (I) and testing (T), where relevant.

QUALITIES JOB REQUIREMENTS ESSENTIAL ASSESSMENT

or BY
DESIRABLE A, I, T

EDUCATION AND Good standard of general education (including E A

PROFESSIONAL Mathematics and English)
QUALIFICATIONS
Effective communication skills, both verbal and E A I
EXPERIENCE written with all levels including Members, other
officers and the general public
A basic knowledge and understanding of the UK D A I
electoral process.
Experience in using computer software systems E A T
(word processing, spreadsheets, databases,
outlook) and IT Literate
Managing high volume data entry with precision D A T
and speed onto the electoral registration system
PERSONAL Excellent communication and customer care E A I
COMPETENCIES skills, both face to face and via the telephone and
in writing
Ability to engage with customers to provide E A I
appropriate advice and assistance.
Dealing with difficult customers E A I
Ability to write letters, emails and concise short E A I T
reports/statements
Ability to maintain the confidentiality of personal E A
data
Ability to plan and organise own work in order to E A I
meet specified deadlines
Ability to work on own initiative and without E A I
supervision at times
Ability to work as part of a team demonstrating E A I
commitment to colleagues and team objectives
Ability to work accurately and under pressure E A I T
Ability to remain calm in pressurised and stressful E A I
situations
To work such hours necessary for the E A I
performance of statutory duties, this will include
working outside normal office hours including
weekends
Accept restrictions on taking time off / annual leave E A I
during certain periods, sometimes at short notice
Undertake manual handling of large amounts of E A I
equipment and stationery on a daily basis, some
of which a heavy nature
OTHER Hold a full current driving licence E A
REQUIREMENTS
Have use of a vehicle E A

July 2017