ASIAN DEVELOPMENT FOUNDATION COLLEGE

Tacloban City

DIRECTIONS: READ AND UNDERSTAND THE INSTRUCTIONS CAREFULLY. ANSWER

THE FOLLOWING PROBLEMS HONESTLY. CHEATING IS NOT ALLOWED. AVOID
ERASURES.
I. IDENTIFICATION. Give the corresponding words or phrases that best describe the following
statements.
1. Its objective is to determine those variables in the process or product that are the critical
parameters and their target values.
2. He introduced the loss function concept, which combines cost, target and variation into one
metric with specifications being of secondary importance.
3. It is an analytical technique (a paper test) that combines the technology and experience of
people in identifying foreseeable failure modes of a product, service, or process and planning
for its implementation.
4. It is the before-the-event action.
5. It is a system that identifies and sets the priorities for product, service and process
improvement opportunities that lead to increase customer satisfaction.
6. This ISO series is a standardized Quality Management system (QMS) that has been approved
by over 100 countries.
7. This ISO series is the international standard for an environmental management system
(EMS).
8. It is the search for industrys best practices that leads to superior performance.
9. It is a technique that utilizes the entire work force to obtain the optimum use of equipment.
10. It is the practice using multidisciplinary team to conduct product or service concepting,
design and production planning at one time.
II. Multiple Choice. Choose the letter that corresponds to the best answer in each of the following
questions.
1. The value of the middle term in ranked data set is called
A. range B. mean C. median D. mode
2. Which of the following can have more than one value?
A. range B. mean C. median D. mode
3. Which of the following is obtained by taking the difference between the largest and the
smallest values of a data set?
A. range B. mean C. median D. mode
4. When the data are categorized as, for example, types of residences (apartment, townhouse,
regular house), the most appropriate measure of central tendency is?
A. range B. mean C. median D. mode
5. What is the value if the mode when all values of the data set are different?
A. 0 B. 1 C. All the values D. There is no mode.
6. What is the median of the following data: 1, 1, 2, 2, 3, 3, 4, 4, 5, 5, 6, and 6?
A. 3 B. 3.5 C. 4 D. 4.5
7. What is the mean of the following data; 1, 2, 3, 4, 5, 6?
A. 3 B. 3.5 C. 4 D. 4.5
8. Which of the following describe the middle part of a group of numbers?
A. Measures of central tendency
B. Measures of Shape
C. Measures of variability
D. Measures of Association
9. 16,3,19,3,9 What is the median mode and mean?
A. Median-5 Mode 10 Mean-3
B. Median-3 Mode-9 Mean 10
C. Median-9 Mode-3 Mean-10
D. Median-2 Mode-none Mean-4
10. A clothes store manager has sales data of trouser sizes for the last month's sales. Which
measure of central tendency should the manager use, if the manager is interested in the most
sellable size?
A. range B. mean C. median D. mode

MARK JEROME N. DE LA PENA, INSTRUCTOR, IT112_QUALITY CONCSIOUSNESS

 11. The mode score on the 6th grade math test was 94! Which of these interpretations must be
correct?
A. A score of 91 was slightly below average.
B. 99 is the highest score in the class.
C. More students received a 94 than any other score.
D. No one scored below a 50.
12. What are the mean and median (respectively) for the set {2, 5, 2, 8, 3}?
A. 2, 4 B. 3, 4 C. 4, 2 D. 4, 3
13. On a fishing trip, Ella caught 6 bass with a mean mass of 1.5 kg and 4 pike with a mean
mass of 3.5 kg. What was the mean mass, in kilograms, of all of the fish Ella caught? A.
A. 1.5 B. 2.3 C. 2.5 D. 3.5
14. Consider these scores: 0, 3, 1, 5, 1. The mean is:
A. 1 B. 2 C. 3 D. 5
15. The variance:
A. is the square of the standard deviation.
B. can be 0.
C. is never negative.
D. all of the above.
For items 16-20, use the situation below.
Assuming that the distribution is normal, if the mean time to clean the motel room is 16.0

min and the standard deviation is 1.5 min; (HINT: Use the formula = )
16. what percentage of the rooms will take less than 13.0 min to complete?
A. 2.28% B. 22.8% C. 13% D. 16%
17. What percentage of the rooms will take more than 20.0 min to complete?
A. 99.62% B. 90.23% C. 2.36% D. 97.59%
18. What percentage or the rooms will take between 13.0 min and 20.5 min to complete?
A. 97.59% B. 99.62% C. 90.23% D. 2.36%
19. If there were 50 rooms, how many will be cleaned with a time less than 13.0 min?
A. 1 B. 2 C. 3 D. 4
20. If there were 50 rooms, how many will be cleaned with a time between 13.0 min and 20.5
min?
A. 49 B. 40 C. 39 D. 51

II. COPY THE DIAGRAM BELOW. SUPPLY EACH BOX WITH ITS CORRESPONDING
PHRASES ILLUSTRATING THE MODEL OF A PROCESS-BASED QUALITY MANAGEMENT
SYSTEM. (10 PTS IF COMPLETELY CORRECT)

1.

2. 4. 5. 8.

3.
6. 7.

MODEL OF A PROCESS-BASED QUALITY MANAGEMENT SYSTEM.

GOOD LUCK AND GOD BLESS!

MARK JEROME N. DE LA PENA, INSTRUCTOR, IT112_QUALITY CONCSIOUSNESS