Objective:

Looking for a challenging business operation management position in a business setting.

Profile and Summary of Qualifications:

With over 16 years of experience in developing business operations and customer relationships in
financial services and healthcare domain, I have demonstrated excellent performance in the areas of
Client Relationship Management, Target Marketing, Business Development, Strategic Planning, Financial
Consulting, Business Analysis and Customer Service Quality Assurance. I possess strong managerial,
vocal, and written communication skills as well.

Education:
University of Maryland, University College
2010-2013 M.Sc (Health Administration Informatics) Adelphi, MD

U.S. Department of Agriculture Graduate School

2008-2009 Business Analysis Washington, DC

University of Virginia at Wise

1987-1991 B.Sc. (Financial Management) Wise, VA

Experience:
Rembac Consulting Firm, LLC 2008-Present
Business
Associate
Gained exposure on fixed income portolio management, portfolio risk and analytics,
performance measurement and attribution, compliance, reporting, and accounting applications
and tools.
Identified business and functional requirements with individual clients and lead the
collection, analysis, documentation and coordination of those requirements.
Interfaced with clients to meet business needs and requirements.

Client Advisor Specialist - Private Wealth Management (PWM) 2006-2008

Provided high net worth client support to team of Wealth Strategists, Trust Advisors, and Client
Advisors.
Increased customer retention by 19%, from 72% to 91% as a result of steep increase in the
customer service quality.

SunTrust Bank Branch Manager 2002-2006

Managed a staf of more than 10 workers, while maintaining and expanding existing personal
and business relationships.
Increased business loan quota by 25% through expanded business development and marketing
campaign.
Created and Implemented customer satisfaction survey, which drastically reduced potential
branch problems and increased customer loyalty.
Performed branch employee evaluations, scheduled continued education and training, and
supported career and sales development.
SunTrust Bank Asst. Branch Manager 2000 -2002

Additional Skills
A unique, self-motivated and confident professional, with proven record spanning over 16 years in
providing innovation and leadership in the management of a business. Responsibilities included
operating and managing of business environment to optimum efficiency and providing leadership for
Ability to ofer solutions to problems encountered, using the resources available. Good listening habit,
high discipline and diligence in obeying instructions, superb grace in working in a team, persevering
spirit, right attitude towards challenges, leadership, and ability to work with minimal supervision.

References:
Will be provided upon Request