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Motivated, outgoing, administrative professional with excellent leadership abilities seeking a career utilizing over 20 years of experience
with clinic administration, office management, supervision, relationship and team building.

Johns Hopkins USA Manager, Medical Concierge Team 2009 to Present
Currently managing fifteen staff members, and overseeing their day to day activities. This group schedules over 3,000
appointments per year
Assist and meet with JHM staff and administrators to form and cultivate working relationships
Establish relationships with outside referral sources, for HUSA to assist with patient referrals to JHM
Monitor divisions budget and meets annually with our finance division to determine each years budget for staffing and
Partner with the Johns Hopkins Department of Marketing with campaign initiatives for out of state regions
Recruit and hire all new staff members for this team. Over the past 3 years, mentor summer interns, helping them develop
personally and professionally; Facilitating 90 day and annual performance evaluations for all staff members.
Hold bi-weekly one-on-one sessions with staff members to keep them abreast of their performance and development
Track and analyze operational data through various databases
Oversee the training for new processes for the entire team
Sr. Medical Concierge, 2008 to 2009
Supervised 4 members of the Hopkins USA team
Partnered with the Johns Hopkins Office of Government Affairs, as a liaison for Federal, State and local government officials. I
also oversee referrals to Johns Hopkins from the State Department.
Scheduled 75-80 appointments per month
Developed and maintained relationships with many departmental physicians
Medical Concierge, 2007 to 2008
Responded and assisted patient calls from across the United States
Collected medical data in order to coordinate multiple appointments with appropriate physicians within Johns Hopkins
Served as a liaison between Johns Hopkins Medicine departments, to meet the needs for admissions, unplanned
appointments or tests. Assisted referrals of VIPs from Hopkins Leadership, Trustees and Development. Entered all patient
data in Client Services Access database and JHI database
Assisted colleagues to deliver service wherever possible and assisted with clients when other colleagues were unavailable.

JOHNS HOPKINS UNIVERSITY Baltimore, MD September 1995 December 2007

Melanoma Coordinator, Department of Dermatology June 2003 to December 2007
Managed and supervised the weekly Melanoma clinics, interacting directly with the Patient Service Coordinator groups,
physicians and nurses
Coordinated the daily functions of the Johns Hopkins Melanoma Program, which included triaging patient referrals to the
appropriate physicians group. Collect data from outside institutions and within JHH to prepare new patient packages
Available to all referring physicians within the community and their patients concerning the Melanoma Centers procedures
and policies
Assisted patients with appointment scheduling within the Melanoma Center as well as ancillary appointments
Tracked referral patterns and generate reports detailing source of referrals, type of referrals and providers to which patients
are referred
Coordinated and attended weekly Melanoma Conference to discuss patient issues (diagnoses, prognosis and treatment).
Also attended monthly Melanoma Research meetings to discuss therapeutic and adjuvant therapies for treatment of
Ensured that appropriate patients information was sent to the JHU Development Office for prospective donations
Patient Service Coordinator, Physical Medicine and Rehabilitation September 1997 to June 2003
Promoted to assist Clinic Coordinator and Office Administrator in coordinating patient insurance and charge procedures
Scheduled appointments - patient check in/out procedures, and handling phone correspondence
Responsible for overseeing one Patient Service Coordinator; signing off on time slips and assigning daily work duties
Prepared and distributed various weekly/monthly finance reports
Used the Epic Scheduling System to handle all patient activity, and Charge Capture for patients billing.
Collected all patient co-payments
Oversaw daily settlement of payment collection and daily bank deposits
Medical Secretary, Department of Pediatric Gastroenterology May 1996 to September 1997
As coordinator of procedures for the Department of Pediatric GI, responsibilities included complete scheduling of operating
room procedures from anesthesia to physicians for inpatient and outpatient procedures
Managed patient insurance verification and procedures, family/patient preparation and procedure discussions, and scheduling
patients radiology/x-ray/lab appointments
Assisted nursing staff and various Pediatric GI physicians with administrative activities and grant preparation
Secretary III, School of Public Health September 1995 to May 1996
Provided secretarial support for the research activities of Dr. Ann Klassen for four separate studies
Duties included data entry/maintenance of project information databases and preparation of database-generated reports
Handled participant correspondence and payments, coordinated activities with health care providers and scheduled all


Currently pursuing a Bachelors Degree in Business Administration

Armstrong Institute
Lean Sigma Training and Certification 2017

SkillPath Leadership Training

Certificate of Completion 2012

Johns Hopkins Manager Cohort

Certificate of Completion 2011

John Hopkins University

Courses taken at the School of Continuing Education

Temple Business School, Baltimore, MD

Certificate of Completion 1987