Questionnaires for

Training needs identification and curriculum development

Part 1: To be filled by Government Agencies

1. Name of the respondent:

2. Gender: ( ) Male ( ) Female

3. Please tick appropriate position applicable for you position at your office/department

Non-IT staffs
Special class,
Gazatted 1st ,
Gazatted 2nd ,
Gazatted 3rd and
Non-Gazzatted
IT staffs
Gazatted 1st ,
Gazatted 2nd ,
Gazatted 3rd
non-Gazzatted

4. What are the total number of desk staff in your office?

________________

5. What are the total number of IT Staff in your office?

________________

6. What are the total number of Non-IT Staff in your office?

________________
Part 2: To be filled by respective IT and Non IT Staff

7. Is your work at your office/department IT Intensive?

Yes No

8. What best describes your IT usage at your office/department?

a. Work effectively in an information technology environment
b. Operate computing packages applications desktop
c. Operate computer hardware
d. Design organizational documents using commercial computing packages
e. Integrate commercial computing packages
f. Maintain equipment and consumables
g. Communicate in the workplace
h. Connect hardware peripherals
i. Install software applications
j. Others (Please Specify)________________

9. How frequent do you use the above tool in your daily work?
a. Daily
b. Almost Daily
c. Once in Two Days
d. Once a Week
e. Very Often

10. How often do you need to rely on outside technical support to fix a software problem?
Almost always
Often
Occasionally
Rarely
Almost never

11. How often do you need to rely on outside technical support to fix a hardware problem?
Almost always
Often
Occasionally
Rarely
Almost never

12. What is the IT tool that you use for your work.
a. Email/ Internet
b. Spreadsheet/Office Tools
c. Inhouse custom MIS System/Software or Third Party Custom Software
d. Database Management System
e. Computer Network Applications
f. Others (Please Specify)_______________
13. What is the Operating System that you use in your office/department?
a. DOS
b. Unix
c. Linux
d. Mac OS
e. Windows
f. Windows NT
g. Other
h. Dont Know

14. Do you use a Third Party Custom Software for your Work?
Yes No

15. If Yes do you feel Fixing/improving this program or getting a new program is a priority?
1 = Strongly Agree
2 = Agree
3 = Neither
4 = Disagree
5 = Strongly Disagree
0 = Not Applicable

16. Is the program on a:

1 = Network
2 = Stand-alone system
3 = Both network and standalone system
DK = Dont Know

17. What type of database management system, if any, is used with the program?
1 = Access
2 = Excel
3 = DB2
4 = dBASE/FoxPro
5 = Informix
6 = Oracle
7 = SQL Server
8 = Other
DK = Dont Know

18. How long has the program been used in your department?
1 = Less than 6 months
2 = Between 6 months and 1 year
3 = More than 1 year
DK = Dont Know
19. In which areas do you think you would need an elaborate training?
a. Systems development and support (Programming etc)
b. System and Network Administration (Networks, Routers, Firewalls, Switch etc)
c. Hardware Maintenance
d. Web and multi-media foundations (Email, Internet etc)
e. IT Management issues (Software Project Management, IT Infrastructure)
f. Others (Please Specify)_____________

20. With respect to Q19, Can you please state any specific/professional training or course you think is
necessary to enhance your IT skills?______________________

21. Is your department using information technology means such as multimedia/internet for any
training (for staff or others)?
No Yes

22. If YES, please describe who the training is for and what computer(s) or computer applications are
used.
______________________________
_______________________________

23. Select any applicable that would best answer your training needs?
Project Management
Project Management and Development
Software Acquisition, Integration and Development
Information Technology Issues and Management
Systems Development and Support/Systems Analysis and Design
Applications Development with Objects
Decision Support Systems
Network Operating Systems
Knowledge Management/Data Management
Decision Support Systems
Information Organization and Retrieval
Knowledge Discovery and Data Mining
Telecommunications and Network/Administration
Data Communications
Network Administration
Geographical Information Systems (GIS)
Computer Organization/Architecture
Network Operating Systems
Web and Multimedia Foundations
Web Application Design and Development
Problems in Web Applications Implementation and Development
Web Software Tools
Writing for Electronic Media/Multimedia Presentations