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"Virus Scan Failed" every time I

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CA caseymc40 asked on February 9, 2013

I get this failed message every time I attempt to download anything

(pictures, PDF's, documents, programs). I uninstalled my virus soft-
ware (Mcaffee) and the problem still persists. I have looked and I
don't see any other virus protection in the program list. The issue is
happening with Google Chrome and Internet Explorer.

Operating system is Windows 7 (64bit).

Please help!!!

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1 of 8 7/10/17, 3:39 PM
"Virus Scan Failed" every time I attempt any download - Microsoft ... https://answers.microsoft.com/en-us/windows/forum/windows_7-perf...

Answer

Jeevan Yadav . replied on February 10, 2013

Hi Casey,
Thank you for posting your query in Microsoft Community.
From your issue description I understand that whenever you try to
download any pictures, PDF's, documents you get an error message
Virus Scan Failed

In order to help you better please provide us the following informa-

tion:
1) How did you uninstall the anti-virus program?
2) What Is the complete error message you get?

To fix the issue with the error message you can follow these steps:

Method 1: Uninstall complete MacAfee traces.

Whenever you install nay anti-virus program some of the traces of
the anti-virus programs will be saved in the registry of the operating
system, and it will not be deleted when you uninstall the program.

I would request you to download the MacAfee removal tool and re-
move the traces
Refer to this link:
http://mcafee-removal-tool.com/

Method 2:
Step a: safe Mode
It Starts Windows with a minimal set of drivers and services, If a
problem doesn't reappear when you start in safe mode, you can
eliminate the default settings and basic device drivers and services
as possible causes.
Refer to this link:
http://windows.microsoft.com/en-US/windows7/Start-your-com-
puter-in-safe-mode

If the issue does not persist in safe mode then follow step b

Step b: Clean Boot.

Perform clean boot to identify if any 3rd party service is causing this
issue:

http://support.microsoft.com/kb/929135

Note: After you have finished troubleshooting, follow these steps to
boot to normal startup.
a) Press the Windows + R key on the keyboard.
b) In the Run windows type MSCONFIG and click Ok.
c) On the General tab, click the Normal Startup option, and then
click OK.
d) When you are prompted to restart the computer, click Restart.

2 of 8 7/10/17, 3:39 PM
"Virus Scan Failed" every time I attempt any download - Microsoft ... https://answers.microsoft.com/en-us/windows/forum/windows_7-perf...

For any Windows related assistance in the future, feel free to

contact us and we will be glad to help.

9 people found this helpful

Helpful Solved my problem (30) Reply

Most Helpful Reply

PJ Pankaj Jha 557 replied on August 27, 2013

In order to get help with this issue, you need to go to registry editor
by pressing windows+R together, Type "Regedit"and press enter
to open registry editor.

Navigate to HKEY_LOCAL_MACHINE\Software\Microsoft\Win-
dows\CurrentVersion\Policies\Attachment

One you have found the Attachment folder click on it to locate

ScanWithAntivirus on the right side, right click on ScanWith-
Antivirus, select modify and put the value as "1" (i.e equals
"off").

This will fix the problem of

"Virus Scan Failed" every time you attempt any download

27 people found this helpful

Helpful Solved my problem (91) Reply

3 of 8 7/10/17, 3:39 PM
"Virus Scan Failed" every time I attempt any download - Microsoft ... https://answers.microsoft.com/en-us/windows/forum/windows_7-perf...

Answer

Jeevan Yadav . replied on February 10, 2013

Hi Casey,
Thank you for posting your query in Microsoft Community.
From your issue description I understand that whenever you try to
download any pictures, PDF's, documents you get an error message
Virus Scan Failed

In order to help you better please provide us the following informa-

tion:
1) How did you uninstall the anti-virus program?
2) What Is the complete error message you get?

To fix the issue with the error message you can follow these steps:

Method 1: Uninstall complete MacAfee traces.

Whenever you install nay anti-virus program some of the traces of
the anti-virus programs will be saved in the registry of the operating
system, and it will not be deleted when you uninstall the program.

I would request you to download the MacAfee removal tool and re-
move the traces
Refer to this link:
http://mcafee-removal-tool.com/

Method 2:
Step a: safe Mode
It Starts Windows with a minimal set of drivers and services, If a
problem doesn't reappear when you start in safe mode, you can
eliminate the default settings and basic device drivers and services
as possible causes.
Refer to this link:
http://windows.microsoft.com/en-US/windows7/Start-your-com-
puter-in-safe-mode

If the issue does not persist in safe mode then follow step b

Step b: Clean Boot.

Perform clean boot to identify if any 3rd party service is causing this
issue:

http://support.microsoft.com/kb/929135

Note: After you have finished troubleshooting, follow these steps to
boot to normal startup.
a) Press the Windows + R key on the keyboard.
b) In the Run windows type MSCONFIG and click Ok.
c) On the General tab, click the Normal Startup option, and then
click OK.
d) When you are prompted to restart the computer, click Restart.

4 of 8 7/10/17, 3:39 PM
"Virus Scan Failed" every time I attempt any download - Microsoft ... https://answers.microsoft.com/en-us/windows/forum/windows_7-perf...

For any Windows related assistance in the future, feel free to

contact us and we will be glad to help.

9 people found this helpful

Helpful Solved my problem (30) Reply

CA caseymc40 replied on February 10, 2013

In reply to Jeevan Yadav .'s post on February 10, 2013

This fixed the problem immediately. Thank you so very much for
your help!!! I've been fretting over this for weeks. Thank you again
sir!

2 people found this helpful

Helpful Solved my problem (0) Reply

Jeevan Yadav . replied on February 28, 2013

In reply to caseymc40's post on February 10, 2013

Thank you for replying casey and glad to know that the issue has
been resolved.
For any Windows related assistance in the future, feel free to
contact us and we will be glad to help.

Be the first person to mark this helpful

Helpful Solved my problem (0) Reply

5 of 8 7/10/17, 3:39 PM
"Virus Scan Failed" every time I attempt any download - Microsoft ... https://answers.microsoft.com/en-us/windows/forum/windows_7-perf...

LI Lilymay_7070 replied on May 15, 2013

In reply to Jeevan Yadav .'s post on February 28, 2013

I am having the same issue with both I.E. 10 and on Google Chrome,
I understand the steps described, but I do not understand why I
would disable MacAfee? I have it installed, I know the documents
and downloads do not have any virus, so why would I uninstall it?

6 people found this helpful

Helpful Solved my problem (0) Reply

DA DawoodFakhruddin replied on June 13, 2013

In reply to Jeevan Yadav .'s post on February 10, 2013

I LOVE you!!!!! really thankyou soo much! u just saved me from get-
ting fired :") :") god bless you!

Be the first person to mark this helpful

Helpful Solved my problem (0) Reply

KR KrisAriel replied on August 25, 2013

In reply to Jeevan Yadav .'s post on February 10, 2013

OMG,

It worked!! Thank you so much! I've been dealing with this problem
for more than half a year and have tried many things that didn't
work but have been reluctant to re-format due to being in the mid-
dle of several projects recently. Turns out there was a piece of
zonealarm called forcefield.exe still on my computer and causing
the trouble even though I deleted zonealarm ages ago.

Phew! Finally back to normal.

1 person found this helpful

Helpful Solved my problem (0) Reply

6 of 8 7/10/17, 3:39 PM
"Virus Scan Failed" every time I attempt any download - Microsoft ... https://answers.microsoft.com/en-us/windows/forum/windows_7-perf...

PJ Pankaj Jha 557 replied on August 27, 2013

In order to get help with this issue, you need to go to registry editor
by pressing windows+R together, Type "Regedit"and press enter
to open registry editor.

Navigate to HKEY_LOCAL_MACHINE\Software\Microsoft\Win-
dows\CurrentVersion\Policies\Attachment

One you have found the Attachment folder click on it to locate

ScanWithAntivirus on the right side, right click on ScanWith-
Antivirus, select modify and put the value as "1" (i.e equals
"off").

This will fix the problem of

"Virus Scan Failed" every time you attempt any download

27 people found this helpful

Helpful Solved my problem (91) Reply

KR KrisAriel replied on August 28, 2013

In reply to Pankaj Jha 557's post on August 27, 2013

I tried that before, didn't work for me. Was exactly the same.

1 person found this helpful

Helpful Solved my problem (0) Reply

GE GerardoViramontes replied on October 17, 2013

In reply to Pankaj Jha 557's post on August 27, 2013

7 of 8 7/10/17, 3:39 PM
"Virus Scan Failed" every time I attempt any download - Microsoft ... https://answers.microsoft.com/en-us/windows/forum/windows_7-perf...

This works but instead of using "1" use "0" and it will stop all scans.
Make sure though, if you do this, to make sure you know what it is
that you're downloading and the possibility of actually infecting
yourself with a virus. Make sure to keep your anti-virus up to date
and keep anti-spyware software installed just in case.

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Helpful Solved my problem (0) Reply

GE GerardoViramontes replied on October 17, 2013

In reply to KrisAriel's post on August 28, 2013

Try '0' instead of '1'

Be the first person to mark this helpful

Helpful Solved my problem (0) Reply

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