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  • How to Optimize Your Process Improvement Workshop

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    gaprabaa
    16 Ansichten20 Seiten
    The document provides guidance on running a process improvement workshop in 4 steps: 1) Set Up the workshop, 2) Map the Current Process, 3) Redesign the process, and 4) Get Agreement on the new process. Key activities include involving stakeholders, understanding the current process flow, identifying issues and waste, redesigning the process around customer needs, and presenting the new process to gain support. The workshop is intended to analyze an existing process and collaboratively design an improved process.

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    Originaltitel

    How to Run Workshop

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    The document provides guidance on running a process improvement workshop in 4 steps: 1) Set Up the workshop, 2) Map the Current Process, 3) Redesign the process, and 4) Get Agreement on the new process. Key activities include involving stakeholders, understanding the current process flow, identifying issues and waste, redesigning the process around customer needs, and presenting the new process to gain support. The workshop is intended to analyze an existing process and collaboratively design an improved process.

    Copyright:

    © All Rights Reserved
    Als PDF, TXT herunterladen oder online auf Scribd lesen
    Markieren Sie unangemessene Inhalte
    16 Ansichten20 Seiten

    How to Optimize Your Process Improvement Workshop

    Hochgeladen von

    gaprabaa
    The document provides guidance on running a process improvement workshop in 4 steps: 1) Set Up the workshop, 2) Map the Current Process, 3) Redesign the process, and 4) Get Agreement on the new process. Key activities include involving stakeholders, understanding the current process flow, identifying issues and waste, redesigning the process around customer needs, and presenting the new process to gain support. The workshop is intended to analyze an existing process and collaboratively design an improved process.

    Copyright:

    © All Rights Reserved
    Als PDF, TXT herunterladen oder online auf Scribd lesen
    Markieren Sie unangemessene Inhalte
    von 20

    WWW. . .

    COM

    How to Run a Process


    Improvement Workshop

    1
    WWW. . .COM

    Process Improvement
    Workshop

    1. Set Up
    2. Current Process
    3. Redesign
    4. Getting Agreement
    WWW. . .COM

    Set Up
    Which process?
    Who should be involved?
    Sponsor briefing
    Attendee briefing
    Logistics
    Familiarisation

    3
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    Which process?
    Who thinks it is a problem and why do
    they believe that?
    What about the data?
    What is its purpose?
    Where does it start and finish?

    Not all processes are equal


    4
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    Who should be involved?


    People who work with the process
    Customers of the process
    Suppliers
    Key opinion formers
    Project manager
    Sponsor

    People who know, not those who think they know


    5
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    Sponsor briefing
    Agreement on the aims of the session
    Provision of resources
    Facilities
    Staff
    Time
    Debrief hour
    Ongoing support

    Sponsorship is everything
    6
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    Attendee briefing:
    Aim of the event
    How much time they will need to spare
    What the workshop entails
    Commitments after the event
    Who and what are you missing?

    This is not a surprise exercise


    7
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    Logistics:
    Room
    Materials
    Brown paper
    Flip charts
    Maker pens
    Post it notes (2 colours)
    Pritt stick (stops post it notes dropping off)
    Refreshments
    8
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    Familiarisation:
    Observe the process
    Existing process documentation
    Readily available data.

    Ignorance is not bliss


    9
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    Process Improvement
    Workshop

    1. Set Up
    2. Current Process
    3. Redesign
    4. Getting Agreement
    WWW. . .COM

    Scope
    Purpose
    Start and end points

    Make sure everybody is in the same place


    11
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    Flow Chart
    Long brown paper
    First point
    What happens next?
    Tricks of the trade
    Note disagreements then park them
    Biggest outcomes first
    Note the branches

    Not an exercise in perfection


    12
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    Areas that could be better


    Different colour
    Different colour
    Waste Waste
    Transport Over-processing
    Intellect Over-production
    Motion Defects
    Waiting Stock
    Identify the opportunities to improve

    Strive to find the ideal world


    13
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    Constraints
    Targets
    Bonuses
    Functional requirements

    Why is the process the way it is?


    14
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    Process Improvement
    Workshop

    1. Set Up
    2. Current Process
    3. Redesign
    4. Getting Agreement
    WWW. . .COM

    The Cardinal Rule


    Redesign your process to give the
    customer what the customer wants.
    Designing for cost will only make you
    expensive
    The cheapest place is when you give the
    customer exactly what they want

    Only a customer can tell you what they need


    16
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    Redesigned Process
    Same starting point
    Clarify principles not details
    Does each step help deliver your
    purpose?
    Use a car park and come back to it
    Capture the actions and owners

    Does each step help?


    17
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    Compare before and after


    Steps
    Handoffs
    Time
    Errors

    Quantify the benefit


    18
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    Process Improvement
    Workshop

    1. Set Up
    2. Current Process
    3. Redesign
    4. Getting Agreement
    WWW. . .COM

    Agenda
    Ask the team to present
    Purpose and scope
    Current process
    Post it note rash
    4 or 5 key issues
    New process
    Address the same key issues
    Highlight the impact on the measures
    Resources
    Do you have their support?
    20

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