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1-5
MARKETING MANAGEMENT
Four Ps Four Cs
Product Customer solution
Price Customer cost
Place Convenience
Promotion Communication
1-10
Core Concepts
1-11
Internal marketing
Relationship marketing
MARKETING MANAGEMENT
A bundle of Satisfaction
Anything that meets the functional needs of
customers
GOOD BUSINESS DEPENDS ON GOOD
PRODUCTS
What is a Product? cond
In marketing, a product is anything that can be
offered to a market that might satisfy a want
or need.
In retailing, products are called merchandise.
In manufacturing, products are purchased as
raw materials and sold as finished goods.
Types( categories ) of offers.
GOODS : Tangibility eg. Cars , apparel etc
12-23
Durability and Tangibility
Nondurable goods :
1) normally consumed in one or a few users like soft drinks , soaps.
2) as they are frequently consumed available in many locations
3) Advertised heavily to induce trial and build preference
Durable goods:
1)Tangible goods that normally survive many users eg. Refrigerators , Clothing
etc
2) Require more personal selling and service & more guarantees
3) Command higher margins
Services :
1) Intangible , inseparable & variable therefore requires more quality control,
credibility & adaptability eg haircuts , legal service etc
12-24
Use : Consumer Goods Classification
Convenience: purchased frequently & easily eg soaps,
soft drinks etc. They could be staples::Impulse goods ::
Emergency goods
Shopping: where consumers compare on bases of
quality , price style etc. eg. refrigerators , TV, Cars etc.
Specialty: Unique characteristics or brand identification
eg car stereos etc.
Unsought: What consumers may not think of buying
usually or does not know eg. Smoke detectors ,
encyclopedias, reference books etc . This requires ,
advertising , personal selling/ marketing
12-25
Use: Industrial Goods Classification
Materials and parts- the enter the manufacturing
completely. A) Raw materials & b) Manufactured materials
& parts
Raw materials: Farm products (etc weat cotton,
lifestock , vegs. etc) & Natural products ( fish, oil , petrol, iron
ore etc )
Capital items: Long lasting goods that facilitate developing
or managing the finished product.eg. BHEL , L&T etc
Supplies/business services: short term goods & srvises that
facilitate development & managing the finished product.
MRO goods(maintenance , repair & operating supplies) eg
paints , nails / lubricants , coal
12-26
Product/Service Differentiation
Product form Style
Features Design
Performance Ordering ease
Customization Delivery
Conformance Installation
Durability Customer training
Reliability Customer consulting
Reparability Maintenance
12-27
Product Differentiation
Product form- size, shape, color etc
Features- supplement the basic function- grades in cars VXI-LXI etc. Here
customer value is weighed against company cost for each feature
Performance-low, average , high , superior. Companies adopt a value
model high performance , low price
Customization ability to mass customize
Conformance- match the standards prescribed eg porche is designated to
accelerate from0 to 60 in 10 secs. / eno fruit salt etc
Durability- expected operational like in natural or stressful conditions
Duracel/nokia
Reliability-is the probability that a product will not malfunction or fail
within a specified time period
Reparability- the ease of fixing the product cost & time eg tech support
for computers over phone
Product Differentiation
Reparability- the ease of fixing the product cost & time
eg tech support for computers over phone
Style- look & feel. Here aesthetics play an important role.
Jaguars look commands a premium. Egs. Apple computers
, liquor bottles, Harley Davidson motorbikes.
Design- it is a totality of features that affect how a product
looks feels & functions in terms of consumer requirement.
Eg. Designing electrical products for high voltage
fluctuation in rural areas, Hidesign- tag line years behind
its time & leather crafted the forgotten way ( read
marketing memo pg. ). Apple is also an eg.
Cond..
Product differentiation
Cond.
Note:
Strong style does not necessarily mean high
performance. Whereas a good design usually results in
good performance , appropriate performance easy to
repair , replace , install etc
A designer must know how much to invest in form ,
durability , reparability , style , performance , reliability
and conformity
Asian Paints Utsav is considered to have achieved a
marketing breakthrough in Rural India ( pg.318)
Services Differentiation
When physical products cannot easily be differentiated the
key to success lies in adding valued services.
Ordering ease- eg. Through online sites
12-34
The Product Hierarchy cond.
Product type- further defined forms within a
group eg. Term life insurance
Item or (SKU)- distinct unit within a brand or
product line- size , price etc eg. ICICI
Prudential Renewable term Life insurance
policy
Product Systems and Mixes
Product system- A group of diverse but related items
that function in a compatible manner eg. A smrt
phone product line could come with headsets ,
cameras, keyboards, presentation projectors etc.
Product mix or Product assortment- is the set of all
products or items that a seller offers for sale. It
can have various product lines. Eg.HULs product
lines like skin care , hair care, oral care etc all
collectively form the product mix. Cond..
12-36
Product Systems and Mixes
Width( product lines)- Refers to how many product lines the
company carries.eg. HUL has a product-mix width of 12 product
lines
Depth( variance) - refers to how many variants are offered in each
product in a line.eg. Product line personal wash: Product- Lux. Lux
is offered in 4 variants sandal, milk, cream , almond - & each in 2
sizes so depth is 4*2 = 8
Length- refers to the total no. of items in the mix across all product
lines- 28 across 12 lines
Product Branding
Product Packaging
Product Labelling
Product Warranty
Factors affecting Product Management
Decision?
Resources : finacial & manpower
Competition
Capital Investment
Risk product faliure
Size of Markets
Customer resistance changes in trends ,
economic issues, choices , inflation etc.
Other Factors : govt. Regulations , etc
PRODUCT LIFE CYCLES
&
PRODUCT LIFE CYCLE MANAGEMENT
PLC
PLC
PLC for an Industry
Importance of PLC
1. CUSTOMERS
2. COMPETITORS
Customer Analysis
The customer analysis and marketing process
allows your organization to identify and target
the most profitable customers with marketing
campaigns directed at various distribution
channels.
Integrating these channels allows for targeted
sales force management and the tracking and
monitoring of campaign results.
Customer Analysis
Collection and evaluation of data associated
with customer needs and market trends,
through customer focus groups, customer
satisfaction measurement, field testing, etc.
Elements of Customer Analysis
Market segmentation
Motivators
Need gaps
Forecasting changes in tastes
Technology of tomorrow
Introducing New Market Offerings
20-65
Factors That Limit New Product
Development
Shortage of ideas- few ways of improving some basic
products like steel & cement
Fragmented markets- new products aimed at smaller
market segments which means lower sales & profits from
each product
Social and governmental constraints- to keep in view
consumer safety & environment concerns
Cost of development- high r&d, research & test marketing
cost
Capital shortages less funding for risky products
Faster required development time
Shorter product life cycles- Sony takes 3 yrs. Lead on new
products & Matsushita copies in 6 months
20-66
Venture Team
20-67
Criteria for Staffing Venture Teams
Desired team leadership style
Desired level of leader expertise
Team member skills and expertise
Level of interest in concept
Potential for personal reward
Diversity of team members
20-68
Broad Steps in NPD
Idea to Strategy
Commerciali
zation
Market
testing
Product
development
Business
Analysis
Marketing
strategy
Concept development
development
Idea & testing
screening-
Idea compatibility
generation with
company
objectives &
strategy
Broad Steps in NPD
Idea to Strategy
Idea Generation- egs. Of great ideas , You Tube , Wikipedia,
Google, milk in powder form etc
Concept Development- consumers dont buy ideas , they
bye concepts milk powder a good idea but quick &
healthy breakfast is a concept. Each concept defines the
product competition
Concept Testing- presenting the concept symbolically or
physically to get customer feedback- rapid prototyping
required . .( Read conjoint analysis)
Marketing strategy- can we find a cost effective &
affordable strategy ?
Business Projections will this product meet our profit
goals
Broad Steps in NPD
Development to commercialization
Product development- Quality Function Development:
convert customer attributes(CA) to Engineering
attributes(EA) eg fast pick up . Higher bhp Have we got
a technically & commercially sound product ?
Market testing by making people use the actual product-
have product sales met expectations ? If not go back to
previous stage.
Commercialization :: Are product sales meeting
expectations? If NoT modify product or marketing
programs . a) When: Timing of Market entry
b)Where: Choosing the roll-out markets c)To whom: target
within the geography d)How ( introductory market strategy)
Test Marketing or Market testing
20-76
Sales wave
The consumers who initially tried the product at no
cost are reoffered along with competitors products .
This could be done up to 5 time ( wave).
How many select the product again( repeat purchase)
response is taken on their level of satisfaction.
Consumers can also be exposed to one or more
advertising concepts to measure the impact of
advertising to repeat purchase
It is quick: does not reflect brand power to gain
distribution & favorable shelf position : least costly :
carried out without final packaging & advertising
Simulated Test Marketing
20-81
Commercialization:
Timing of Market Entry
First entry- First Movers Advantage
with consumers & with trade
Parallel entry- coincide with competitors
entry. This could gain mover overall
market attention
Late entry- Make the competitors bear
the cost of educating the market & also
learn from their mistakes
20-82
Commercialization:
Criteria for Choosing Rollout Markets
Market potential
Companys local reputation
Cost of filling pipeline
Cost of communication media
20-83
PORTFOLIO ANALYSIS
Product portfolio analysis a strategic planning
tool that takes a product's market growth rate
and its relative market share into consideration in
determining a marketing strategy
Market share plays a central role in the portfolio
planning. The Portfolio Analysis an exposition of
the underlying relationship between market
share, market size, market growth rate, product
sales volume and product sales growth rate.
PORTFOLIO ANALYSIS
There are three constructs-the market share,
the physical volume, and the Rupee volume -
which aid in the strategic analysis of the
product portfolio
PORTFOLIO ANALYSIS
The Market Share deals with the actual market share of the
product. In simple words, how much market the product has
captured if it is compared with the competitors market share of the
same product.
High
Invest
Grow
Attractiveness
Hold
Harvest
Divest
Low
Marketing Planning
Marketing Planning refers to a forecasting &
providing a means to examining the future &
drawing a plan of action Henry Fayol
9-100
What is a brand?-What does it
convey?
A brand can convey up-to 6 levels of meaning:
1. Attributes -A brand first brings to mind certain product
attributes(advantages)
2. Benefits- Customers do not buy attributes, they buy
benefits.(benefits)
3. Values -A brand also says something about the producers
& buyers' values.
4. Culture-The brand may represent a certain culture. The
Mercedes represents German culture: organized, efficient,
high quality.
5. Personality -A brand also projects a personality
6. User (association ) -The brand suggests the kind of
consumer who buys or uses the product.
Note :
brands !!!
Why Brand .. ?
The purpose & significance
Helps Buyers.
Brand names tell the buyer something about
product quality.
Brand names also increase the shopper's
efficiency.
Brand names help call consumers' attention to
new products that might benefit them. A story
can be built around a brand.
Why Brand .. ?
The purpose & significance
Helps Suppliers:
Systematize -The brand name makes it easier for
the supplier to process orders and track down
problems.
Protection-The supplier's brand name and
trademark provide legal protection for unique
production features that otherwise might be
copied by competitors.
Build Loyalty-Branding enables the supplier to
attract a loyal and profitable set of customers.
Why Brand .. ?
The purpose & significance
Helps consumers and society:
Consistency in Quality- as a brand is a promise
to consistently deliver quality.
Increases innovation- for protection from
competition which leads to a larger choice
More & precise information -Branding helps
shoppers because it provides much more
information about products and where to find
them.
Why Brand? .
Why Not Brand..?
Benefits of product branding
Image is everything
Andre Agassi
Brand Image
The term "brand image" gained popularity as evidence
began to grow that the feelings and images associated
with a brand were powerful purchase influencers,
though brand recognition, recall and brand identity.
It is based on the proposition that consumers buy not
only a product (commodity), but also the image
associations of the product, such as power, wealth,
sophistication, and most importantly identification and
association with other users of the brand.
Brand images are usually evoked by asking consumers
the first words/images that come to their mind when a
certain brand is mentioned
Brand Equity
9-110
Branding strategy
Devising Branding strategy
How to brand a new product is essentially
critical . There are 3 main choices :
1. It can use new brand elements for the new
product
2. It can apply existing brand elements
3. Combination of new & existing elements
Brand extension- one of the most
common
Brand extension when a firm uses an
established brand for the new product
When the marketer combines a new brand
with an existing brand , this sort of a brand
extension can also be called as sub-brand
Brand extension-
Brand
extension
Line Category
extension extension
Brand extension
They fall in 2 general categories :
Line extension- the parent brand covers a new
product within a product category, It currently
serves , such as with new flavors , colors , sizes ,
ingredients etc. eg: HULs lifebuoy has lifebuoy
care , lifebuoy total / deofresh etc
Category extension the parent brand is used to
enter a different category from the one it
currently serves. Eg: Honda has used its name in
cars , motorbikes, marine engines etc. their ad
you can fix six Hondas in 2 car garages Tata.
Individual Names
Branding (strategy )
decisions
Separate family names
Corporate name
combined with
individual product
name
Branding ( Strategy) Decisions
1. Individual Names : P&G has several individual brands
in different product categories . Like Vicks(health
care), Whisper( hygiene), Arial & tide ( Fabric care)
Head & Shoulders & Pantene( hair care).
The companys reputation is not tied to the product if
the product fails , it does not hurt the company image
or brand.
Can be done for different products in different quality
lines eg: Kingfisher acquired air Deccan & rebranded it
as Simplify Deccan & retained Kingfishers brand
equity
Also called as House of Brands
Branding ( Strategy) Decisions
Blanket family name : the blanket family name is
used across product categories.eg; Tata Salt , Tata
Nano , Tata Tea etc
The development cost is low no expenditure on
recognition building
Corporate image associations of innovativeness ,
trustworthiness, expertise can positively
influence customer evaluation/decision
Also called as Branded House
Branding ( Strategy) Decisions
Separate family names for all products ; The
Aditya Birla group uses the name Hindalco
for aluminum: Ultratech for cement Grasim
& Graviera for suiting. Also Vedanta group
sesa goa etc
Each is building its own identity ( as against
image ) to establish itself in their respective
industries
Branding ( Strategy) Decisions
Corporate name combined with individual
product name: eg: Kelloggs Rice Krispies :
Kelloggs corn flakes etc , also Sony & HP
12-122
Levels of Packaging
Primary : a cool water cologne come in a
bottle
12-126
Back to Ps of Marketing
We are aware of the 4 ps product , price ,place &
promotion .
The Traditional Marketing Mix or The 4 P's of Marketing
The marketing mix was designed as a simple way to focus
attention on the main elements of marketing for a business
and to create a marketing strategy either at business,
product or campaign level.
One thought is that it is too product focused and doesn't
translate well into the growing service based economy we live
in
As service has become an almost invincible part of any offer
the 4 ps are now extended to 7 ps
7 Ps
There are special characteristics of a service which make is marketing
different from selling products. Perhaps most of all, you can pick up a
product and see, feel and touch it. You can't do that with services because
they are intangible.
Process - it's not just the attitudes of the person that matters but the
process they use to provide the service.
Customers
Distribution ( PLACE)
Most Companies do not sell directly to the
final users; between them stands a set of
intermediaries.
These intermediaries constitute marketing
channels ( trade channel or distribution
channel )
Marketing Channel system(MCS) is a set of
marketing channels. Decisions about MCS are
among the most critical ones
Customers
Marketing Channels & Value
Networks- Importance
Marketing Channels dont just SERVE markets
; they must also CREATE markets
Channel decisions affect all other marketing
decisions
Channel choices depend on the companys
marketing strategies on segmentation ,
targeting and positioning
Customers
Push & Pull strategies
A Push Strategy uses the manufacturers sales
force , trade promotion money or other means to
induce the intermediaries to carry , promote &
sell the product to the end user
In a Pull strategy the company uses advertising ,
promotion & other forms of communication to
persuade the consumers to demand the product
from the intermediaries ; thus inducing the
intermediaries to order it
Many marketing companies like Nike , Coca Cola ,
Intel etc. use dual strategies
Customers
Channel development
Channels are developed , treated & nurtured
in different markets differently by different
companies.
International markets pose distinct
challenges
Different distribution formats and strategies
are adopted to tailor their image to local
needs & wants
Customers
Channel development
Therefore Channel system evolves as a
function of local opportunities and conditions
, emerging threats & opportunities , company
recourses & capabilities and other factors
Customers
Customer expectation
Customers expect Channel Integration,
characterized by features like:
the ability to order a product on-line & pick it
up at a conveniently located store
The ability to return an on-line ordered
product , to a store .
The right to receive discounts & other
promotional offers based on total on-line &
off-line purchases
Customers
Role Of Channels
--Bridging the Gap---
Company
Time
Place
Possession
Customers
Channel Member Functions
Gather information
Develop and disseminate persuasive
communications
Reach agreements on price and terms
Acquire funds to finance inventories
Assume risks
Provide for storage
Provide for buyers payment of their bills
Oversee actual transfer of ownership
15-139
Types or Design - Of Channels
Distribution
Direct Indirect
Customers
Indirect Distribution
Distributor
Retailer/
Wholesaler franchisee/ Key
Account
Retailer
Customer
Customer
Customers
Types or Design - Of Channels
channels
There are 3 major types of distribution
depending on the intensity of coverage:
A. Intensive Distribution
B. Selective Distribution
C. Exclusive Distribution
Types or Design - Of Channels
Intensive Selective Exclusive
Customers
Types of Intermediaries
Distributors/ Wholesalers
Retailers
Franchisees
Customers
Distributors/ Wholesalers
Customers
Wholesaling Functions
Selling and promoting Transportation
Buying and assortment
building- build assortments Financing
that customers need , Risk bearing - loss by
saving them work theft , spoilage ,
Bulk breaking- buying large
cartloads & breaking them obsolescence etc
into smaller units sold to Market information
retailers
Warehousing- holding Management services
inventories , reduces and counseling-
inventory cost to suppliers counseling to retailers &
& customers industrial customers
16-148
Retailing
16-149
Major Retailer Types
16-150
Nonstore Retailing
Direct selling also called as network
marketing e.g.. Amway
Direct marketing- include telemarketing &
internet selling . E.g. Flipkart.com &
Amazon.com
Automatic vending- used to sell soft drinks ,
magazines, chocolates , also money through
dispensing machines / ATMs
16-151
Retailers Marketing Decisions
Target market
Product assortment / mix
Service/store atmosphere
Price
Communication
Location
16-152
Retailer Services Mix
The service mix is a key tool for differentiating one
store from another
Prepurchase services shopping hours , orders
over phone , fashion shows , window & interior
display
Postpurchase services- shipping & delivery , gift
wrapping , returns , alterations etc
Ancillary services- baby attendant service , child
play station , credit , rest rooms , parking ,
restaurants etc .
16-153
Franchising
What is franchising?
Franchising is a business strategy for getting and
keeping customers.
It is a method for distributing products and services
that satisfy customer needs.
Franchising is a network of interdependent business
relationships that allows a number of people to
share:
A brand identification
A successful method of doing business
A proven marketing and distribution system
What is franchising?
Franchising may be defined as a business
arrangement which allows for the reputation,
(goodwill) innovation, technical know-how
and expertise of the innovator (franchisor) to
be combined with the energy, industry and
investment of another party (franchisee) to
conduct the business of providing and selling
of goods and services.
What is a franchise?
A franchise is a right granted to an individual or
group to market a company's goods or services
within a certain territory or location. Some
examples of today's popular franchises are
McDonald's, Subway, Domino's Pizza, and the
UPS Store.
What is a franchise?
There are many different types of franchises.
Many people associate only fast food
businesses with franchising. In fact, there are
over 120 different types of franchise
businesses available today, including
automotive, cleaning & maintenance, health
& fitness, financial services, and pet-related
franchises, just to name a few.
How significant is Franchising
Franchising is a system of business that has
grown steadily in the last 50-55 years and is
estimated to account for more than one-third of
the worlds retail sales.
Types of franchising
1. Cost
2. Consumer perceptions
3. Competitors prices
General Approaches
The company can select one or a combination
of three general pricing approaches:
the cost-based approach (cost-plus pricing,
break-even analysis and target profit pricing);
the value-based approach (value-based
pricing); and
the competition -based approach (going-rate).
cost-based approach
The simplest pricing method is cost-plus
pricing - adding a standard mark-up to the
cost of the product
Break even analysis
Value Based Approach
Setting price based on buyers 'perceptions of
product values rather than on cost.
The targeted value and price then drive
decisions about product design and what
costs can be incurred.
As a result, pricing begins with analysing
consumer needs and value perceptions and a
price is set to match consumers perceived
value
Cost v/s Value
Steps / Setting the price
Select the price objectives as in slides 7 & 8
Determining Demand- Price Sensitivity-
Estimating Demand Curves
Estimating Costs
Analysing Competitors Costs, Prices, and
Offers
Selecting a Pricing Method
Selecting the Final Price
Steps / Setting the price
Most markets have 3 to 5 price points or tiers.
They depend on their positioning strategies .
Eg. Marriott Hotels have developed different brands
for different price points
Marriott Vacation club villas ( highest price )
Marriott Marquis High price
Renaissance medium high price
Courtyard medium
Towne Place Suites- medium low
Fairfield inn medium low
Determining Demand- Price
Sensitivity-Estimating Demand Curves
18-200
The Five Ms of Advertising
Mission
Money
Message
Media
Measurement
18-201
Advertising Objectives
M-Mission
Informative advertising
Persuasive advertising
Reminder advertising
Reinforcement advertising
18-202
Factors to Consider in Setting an
Advertising Budget; M=money
Stage in the product life cycle
Market share and consumer base
Competition and clutter
Advertising frequency
Product substitutability
18-203
Developing the Advertising Campaign-
M-Message
Message generation and evaluation
Creative development and execution
Social responsibility review (pg 492)
18-204
Message generation and evaluation
18-206
Creative development and execution
Advantages
::Television
Disadvantages
Reaches broad Brief
spectrum of consumers
Clutter
Low cost per exposure-
due to its high reach High cost of production
Ability to demonstrate High cost of placement
product use Lack of attention by
Ability to portray image viewers
and brand personality
18-207
Print Ads
Advantages Disadvantages
Detailed product Passive medium
information
Ability to communicate Clutter
user imagery Unable to demonstrate
Flexibility- as it also costs product use too well
less than TV
Ability to segment- as the
distribution & readership
is segmented
18-208
Print Ad Evaluation Criteria
Is the message clear at a glance?
Is the benefit in the headline?
Des the illustration support the headline?
Does the first line of the copy support or
explain the headline and illustration?
Is the ad easy to read and follow?
Is the product easily identified?
Is the brand or sponsor clearly identified?
18-209
Media Selection-
M-Media
Reach
Frequency
Impact- qualitative value of an exposure
Exposure= R*F
18-210
Choosing Among Major Media Types
The media planners choice is based on the following
variables:
Target audience and media habits- radio & tv are most
effective media for reaching teenagers
Product characteristics- depend son their potential for
demonstration, visualization , explanation etc. eg.
Ladies dresses in colored mags. & High-tech products
on TV
Message characteristics- timeliness & content will
influence media choice eg. Sale could be announced
on radio
Cost
18-211
Major Media Types
Newspapers Outdoor
Television Yellow pages
Direct mail Newsletters
Radio Brochures
Magazines Telephone
Internet
18-212
Marketing Communication
Expenditures (2001)
Media $ % of Total
TV 52.7 22
Radio 19.4 8
Internet 3.4 1
Magazines 12.3 5
Newspapers 49.4 21
18-213
Place Advertising
Billboards/ hoardings
Public spaces
Product placement
Point-of-purchase
18-214
Selecting Specific Media Vehicles-
Possible Measures of Audience Size
Circulation the no. of physical units carrying the ad.
( in case of print media )
Audience- the no. of people exposed to the vehicle .
In case of pass on readership , then the audience is
larger than readership
Effective audience- the no. of people with the target
audience characteristics exposed to the vehicle.
Effective ad-exposed audience- the no. of people with
the target audience characteristics who actually saw
the ad.
The media planner must search for the most cost-
effective vehicles within each chosen media type 18-215
Factors Affecting Timing Patterns
18-216
Media Schedule Patterns
Continuity- exposure appear evenly throughout
the period. Usually done in expanding market
situations , with frequently purchased items &
tightly defined buyer catagories
Concentration- entire ad budget spent in a single
period seasons etc
Flighting- advertising , followed by a period of no
advertising , again advertising etc inn case of
staggered funding
Pulsing- continuous advertising at low-weight
levels reinforced periodically by waves of heavier
advertising
18-217
Evaluating Advertising Effectiveness-
M =measurement
Communication Effect Research
Consumer feedback method
Portfolio tests
Laboratory tests
Sales-Effect Research
The sales impact is easiest to measure in
direct marketing situations and hardest in
brand or corporate image building
advertising
18-218
Measurement - Communication effect
A customer feedback method asks consumers questions
like :
What is the main message you get from this ad ?
What do you think they want you to know , believe or
do ?
How likely is it that this ad will influence you to
undertake action ?
What works well in the ad & what works poorly
How does the ad make you feel ?
Where is the best place to reach you with this message
?
Measurement - Communication effect
Portfolio Tests ask consumer to view or listen to a
portfolio of advertisements. They are then asked
to recall the ads , their contents etc. Recall levels
indicate an ads ability to stand out
Laboratory tests use equipment to measure
physiological reactions like perspiration , pupil
dilation , blood pressure , heart beats etc. It
indicates attention getting power of the ads but
nothing on impact on beliefs attitudes etc
Measuring Sales Impact of advertising
Share of
expenditure
Share of
voice
Share of mind
& heart
Share of
Market
Sales Promotion
18-222
Sales Promotion Tactics
Consumer-directed Trade-directed
Samples Price offs
Coupons
Allowances
Cash refund offers
Price offs Free goods
Premiums Sales contests
Prizes Spiffs
Patronage rewards Trade shows
Free trials
Specialty advertising
Tie-in promotions
18-223
Using Sales Promotions
Establish objectives
Select tools
Develop program
Pretest
Evaluate results
18-224
Events and Experiences
$11.14 billion spent on sponsorship in 2004
69% sports
10% tours
7% festivals, fairs
5% arts
9% causes
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Why Sponsor Events?
To identify with a particular target market or life style
To increase brand awareness
To create or reinforce consumer perceptions of key brand
image associations- eg. MRF participating in a car rally
To enhance corporate image- goodwill , likability ,
prestige and awareness
To create experiences and evoke feelings
To express commitment to community- cause- related
sponsorship
To entertain key clients or reward employees- lavish
hospitality etc the employee would feel involved &
could build participation
To permit merchandising or promotional opportunities
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Using Sponsored Events
Establish objectives
Design program
Measure effectiveness
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Ideal Events
Audience closely matches target market
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Public Relations Functions
The folling could be the different functions of a PR
department
Press relations
Product publicity sponsorship to publicize any specific
product
Corporate communications promoting understanding of the
organization through internal & external advertising
Lobbying- to promote or defeat legislations or regulation .
Done with legislators & government
Counseling advising management of other issues , pubilc
issues , companys position during good & bad times
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Marketing Public Relations(MPR)
Functions
Assist in product launches
Assist in repositioning mature products
Build interest in a product category
Influence specific target groups
Defend products
Build corporate image
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Major Tools in Marketing PR
Publications
Events
Sponsorships
News
Speeches
Public Service Activities
Identity Media
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Steps in Marketing PR
Establish objectives
Choose messages
Choose vehicles
Measure effectiveness
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Promotion Mix