Personalinfo

<table align=center border=1px><tr>
<td colspan=51 bgcolor='#C0C0C0' align='center'>LOGBOOK Generated at 26-09-2017

2017-09-26 19:23:57</td>
</tr>
<tr>
<td colspan='15' bgcolor='#99CDFF' align='center'>Complaint Basic
Information</td>
<td colspan='14' bgcolor='#C0C0C0' align='center'>Complaint Description</td>
<td colspan='3' bgcolor='#CEFECE' align='center'>BSNL Satisfactory Remarks
One</td>
<td colspan='3' bgcolor='#CEFECE' align='center'>BSNL Satisfactory Remarks
Two</td>
<td colspan='2' bgcolor='#00FF01' align='center'>Ericsson Remarks on
Satisfactory Status</td>
<td colspan='1' bgcolor='#00FF01' align='center'>BSNL Log</td>
<td colspan='1' bgcolor='#00FF01' align='center'>ERICSSON/3PP Log</td>
<td colspan='7' bgcolor='#00FF01' align='center'>New Hardware Details</td>
<td colspan='7' bgcolor='#00FF01' align='center'>Faulty Hardware
Details</td>
</tr>
<tr>
<td bgcolor='#99CDFF' align='center'>Complaint Status</td>
<td bgcolor='#99CDFF' align='center'>Complaint No</td>
<td bgcolor='#99CDFF' align='center'>Complaint Date/Time</td>
<td bgcolor='#99CDFF' align='center'>Complaint Solve Date/Time</td>
<td bgcolor='#99CDFF' align='center'>Reported By</td>
<td bgcolor='#99CDFF' align='center'>Phone</td>
<td bgcolor='#99CDFF' align='center'>Mobile</td>
<td bgcolor='#99CDFF' align='center'>Email1</td>
<td bgcolor='#99CDFF' align='center'>Email2</td>
<td bgcolor='#99CDFF' align='center'>Telecom Circle</td>
<td bgcolor='#99CDFF' align='center'>SSA</td>
<td bgcolor='#99CDFF' align='center'>Site Name</td>
<td bgcolor='#99CDFF' align='center'>Site ID</td>
<td bgcolor='#99CDFF' align='center'>Supplied Phase</td>
<td bgcolor='#99CDFF' align='center'>Complaint Type</td>
<td bgcolor='#C0C0C0' align='center'>User Group</td>
<td bgcolor='#C0C0C0' align='center'>Network Element</td>
<td bgcolor='#C0C0C0' align='center'>Faulty Unit</td>
<td bgcolor='#C0C0C0' align='center'>Mode</td>
<td bgcolor='#C0C0C0' align='center'>Reported Severity</td>
<td bgcolor='#C0C0C0' align='center'>Severity Level as per SLA</td>
<td bgcolor='#C0C0C0' align='center'>Service Impact</td>
<td bgcolor='#C0C0C0' align='center'>Address</td>
<td bgcolor='#C0C0C0' align='center'>Complaint Slogan</td>
<td bgcolor='#C0C0C0' align='center'>Fault Attend Date/Time</td>
<td bgcolor='#C0C0C0' align='center'>Attended By</td>
<td bgcolor='#C0C0C0' align='center'>Contact No</td>
<td bgcolor='#C0C0C0' align='center'>Action Taken and Root cause of
issue</td>
<td bgcolor='#C0C0C0' align='center'>Fault Closure Date/Time</td>
<td bgcolor='#CEFECE' align='center'>Resolution Approval / Acceptance 1</td>

<td bgcolor='#CEFECE' align='center'>Update Date / Time</td>
<td bgcolor='#CEFECE' align='center'>Comments (Incase of Not Accepted)</td>.
<td bgcolor='#CEFECE' align='center'>Resolution Approval / Acceptance 2
</td>
<td bgcolor='#CEFECE' align='center'>Update Date / Time</td>
<td bgcolor='#CEFECE' align='center'>Comments two(Incase of Not
Accepted)</td>
<td bgcolor='#00FF01' align='center'>Action Taken (Final Remarks 1)</td>

<td bgcolor='#00FF01' align='center'>Action Taken (Final Remarks 2)</td>
<td bgcolor='#00FF01' align='center'>BSNL Log</td>

<td bgcolor='#00FF01' align='center'>Ericsson/3PP Log</td>
<td bgcolor='#99CDFF' align='center'>New Hardware Name</td>

<td bgcolor='#99CDFF' align='center'>New Hardware Product Code</td>
<td bgcolor='#99CDFF' align='center'>New Hardware Serial No</td>
<td bgcolor='#99CDFF' align='center'>New Hardware Issued To</td>
<td bgcolor='#99CDFF' align='center'>New Hardware Mobile No</td>
<td bgcolor='#99CDFF' align='center'>New Hardware Description</td>
<td bgcolor='#99CDFF' align='center'>New Hardware Added Time</td>
<td bgcolor='#99CDFF' align='center'>Faulty Hardware Name</td>

<td bgcolor='#99CDFF' align='center'>Faulty Hardware Product Code</td>
<td bgcolor='#99CDFF' align='center'>Faulty Hardware Serial No</td>
<td bgcolor='#99CDFF' align='center'>Faulty Hardware Issued To</td>
<td bgcolor='#99CDFF' align='center'>Faulty Hardware Reciever Mobile No</td>
<td bgcolor='#99CDFF' align='center'>Faulty Hardware Description</td>
<td bgcolor='#99CDFF' align='center'>Faulty Hardware Added Time</td>
</tr><tr><td>Work in Progress</td><td>NE20000307772</td><td>2017-09-13
12:51:28</td><td>2017-09-13 14:05:42
</td><td>S. Soul
Sema</td><td>03862233188</td><td>9436002727</td><td>soul2025@rediffmail.com</td><td
>jtogsmnetwork@gmail.com</td><td>NE2</td><td>NAGALAND
SSA</td><td>KEDIMA</td><td>KDM001</td><td>Phase 5.1
(2G)</td><td>Hardware</td><td>Ericsson</td><td>BTS 2964</td><td>BTS DXU
31</td><td>Web</td><td>Emergency</td><td>Medium</td><td>Yes</td><td>OCB Building,
Dimapur</td><td>Kedima DXU 31 FAulty</td><td>2017-09-13
14:05:42</td><td>Ranjan</td><td>9615668944</td><td>wip</td><td></td><td></td><td></
td><td></td><td></td><td></td><td></td><td></td><td></td><td>2017-09-13
12:51:28-- DXU-31 FAulty
BOE 901 03/1
CB48338521
</td><td>2017-09-13 14:05:42-- wip
</td><td></td><td></td><td></td><td></td><td></td><td></td><td>0000-00-00
00:00:00</td><td>DXU-31</td><td>BOE 901
03/1</td><td>CB48338521</td><td>RAnjan</td><td>7005631673</td><td>DXU-31 FAulty
BOE 901 03/1
CB48338521</td><td>2017-09-13 12:51:28</td></tr><tr><td>Work in
Progress</td><td>NE20000307773</td><td>2017-09-13 12:56:14</td><td>2017-09-13
14:05:08
</td><td>S. Soul
SSA</td><td>TSEPHENYUE</td><td>TSH001</td><td>Phase 5.1
Dimapur</td><td>Tsephenyue DXU 31 FAulty</td><td>2017-09-13
12:56:14-- DXU-31
BOE 901 03/1
X1733277939
</td><td>2017-09-13 14:05:08-- wip
00:00:00</td><td>DXU-31</td><td>BOE 901
03/1</td><td>X1733277939</td><td>RAnjan</td><td>7005631673</td><td>DXU-31
BOE 901 03/1
X1733277939</td><td>2017-09-13 12:56:14</td></tr><tr><td>Work in
13:49:46
</td><td>S. Soul
>jtogsmnetwork@gmail.com</td><td>NE2</td><td>NAGALAND SSA</td><td>SHAKI
VILLAGE</td><td>USKV01</td><td>Phase-V (USO-
PO)</td><td>Hardware</td><td>Ericsson</td><td>BTS 2964</td><td>BTS DXU
Dimapur</td><td>DXU 31 FAulty for Sakhi Village</td><td>2017-09-13
13:01:19-- DXU-31 Sakhi
BOE 901 03/1
TU8D392460
</td><td>2017-09-13 13:49:46-- wip
00:00:00</td><td>DXU-31</td><td>BOE 901
03/1</td><td>TU8D392460</td><td>Ranjan</td><td>7005631673</td><td>DXU-31
BOE 901 03/1
TU8D392460</td><td>2017-09-13 13:01:19</td></tr><tr><td>Information
Awaited</td><td>NE20000308561</td><td>2017-09-21 15:50:46</td><td>2017-09-23
14:30:10
</td><td>SDE CM1
ARP</td><td>9436040999</td><td>9436040999</td><td>agmcmarp@gmail.com</td><td></td><
td>NE2</td><td>ARUNACHAL SSA</td><td>Lumla</td><td>ULMH01</td><td>Phase-V (USO-
PO)</td><td>Hardware</td><td>Ericsson</td><td>BTS 2206</td><td>BTS DTRU
900</td><td>Web</td><td>Emergency</td><td>Medium</td><td>Yes</td><td>O/o the GMTD,
BSNL, Itanagar</td><td>DTRU card faulty</td><td>2017-09-23
14:30:10</td><td>doley</td><td>9436416006</td><td>wip</td><td></td><td></td><td></t
d><td></td><td></td><td></td><td></td><td></td><td></td><td>2017-09-21
15:50:46-- DTRU card faulty
</td><td>2017-09-23 14:30:10-- As update not received from customer
end,agreed time 5 days. so docket will be closed.
00:00:00</td><td></td><td></td><td></td><td></td><td></td><td></td><td>0000-00-00
00:00:00</td></tr><tr><td>Work in Progress</td><td>NE20000308649</td><td>2017-09-22
11:53:30</td><td>2017-09-22 14:07:06
</td><td>S. Soul
SSA</td><td>HUKPANG</td><td>HPG001</td><td>Phase 5.1
Dimapur</td><td>Hukpang DXU 31 FAulty</td><td>2017-09-22
14:07:06</td><td>Ranjan</td><td>9615668944</td><td>WIP</td><td></td><td></td><td></
11:53:30-- DXU-31
BOE901 03/1
X173427936
</td><td>2017-09-22 14:07:06-- WIP
00:00:00</td><td>DXU-31</td><td>BOE901
03/1</td><td>X173427936</td><td>Ranjan</td><td>7005631673</td><td>DXU-31
BOE901 03/1
X173427936</td><td>2017-09-22 11:53:30</td></tr><tr><td>Work in
14:08:07
</td><td>S. Soul
>jtogsmnetwork@gmail.com</td><td>NE2</td><td>NAGALAND SSA</td><td>KHENSA
3G</td><td>UMO009</td><td>Phase 5.1
(3G)</td><td>Hardware</td><td>Ericsson</td><td>Node
B</td><td>RU21</td><td>Web</td><td>Emergency</td><td>Medium</td><td>Yes</td><td>OCB
Building, Dimapur</td><td>Khensa RU 21 FAulty</td><td>2017-09-22
12:02:47-- RU21
KRC 121 154/1 R3A
CB47684067
</td><td>2017-09-22 14:08:07-- WIP
00:00:00</td><td>RU21</td><td>KRC 121 154/1
R3A</td><td>CB47684067</td><td>Ranjan</td><td>7005631673</td><td>RU21
KRC 121 154/1 R3A
CB47684067</td><td>2017-09-22 12:02:47</td></tr><tr><td>Information
13:48:29
</td><td>Milan J Phatowali
</td><td>9436054037</td><td>9436040555</td><td>sdemscitanagar@gmail.com</td><td>sde
mscitanagar@yahoo.com</td><td>NE2</td><td>ARUNACHAL SSA</td><td>ITANAGAR
MPBN</td><td>ITA_MPBN</td><td>Phase 5.1
(2G)</td><td>Software</td><td>Ericsson</td><td>Router</td><td>Others</td><td>Web</t
d><td>High</td><td>Medium</td><td>Yes</td><td>O/o CGMT,NE-II Circle,
BSNL,Itanagar</td><td>SR2 gets hanged frequently</td><td>2017-09-22
13:19:08</td><td>Ranjan</td><td>9615668944</td><td>The Router 2 is kept under
observation now. Please, inform if it is hang
further.</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></t
d><td></td><td>2017-09-22 12:03:16-- SR2 gets hanged frequently.
Got hanged 3 times since this morning.
Working at present.
Kindly check.
2017-09-22 13:45:54-- Okay. Will inform if issue arises again.
</td><td>2017-09-22 13:19:08-- The Router 2 is kept under observation now.
Please, inform if it is hang further.
2017-09-22 13:48:29-- The Router 2 is kept under observation now. Please,
inform if it is hang further
00:00:00</td></tr><tr><td>Work in Progress</td><td>NE20000308659</td><td>2017-09-22
12:07:12</td><td>2017-09-22 14:07:34
</td><td>S. Soul
>jtogsmnetwork@gmail.com</td><td>NE2</td><td>NAGALAND SSA</td><td>LONGLENG-
2</td><td>UDI015</td><td>Phase 5.1
B</td><td>RU21</td><td>Web</td><td>Emergency</td><td>Medium</td><td>Yes</td><td>OCB
Building, Dimapur</td><td>Longleng 2 RU 21 FAulty</td><td>2017-09-22
12:07:12-- RU 21
KRC 121 154/1 R3A
S/n CB47684064
</td><td>2017-09-22 14:07:34-- WIP
00:00:00</td><td>RU 21</td><td>KRC 121 154/1 R3A</td><td>CB47684064</td><td>Ranjan
</td><td>7005631673</td><td>RU 21
KRC 121 154/1 R3A
S/n CB47684064</td><td>2017-09-22 12:07:12</td></tr><tr><td>Information
10:52:37
</td><td>SURAJ KUMAR
GURUMAYUM</td><td>03702240112</td><td>9436601930</td><td>suraj_gurumayum@yahoo.com<
/td><td>khmsc1@gmail.com</td><td>NE2</td><td>MANIPUR
SSA</td><td>Tangjeng</td><td>UTB003</td><td>Phase 5.1
(3G)</td><td>Hardware</td><td>Ericsson</td><td>Node B</td><td>Node B
down</td><td>Web</td><td>High</td><td>Medium</td><td>Yes</td><td>BSC Telephone
Exchange, Imphal, Manipur</td><td>SITE DOWN</td><td>2017-09-25
15:23:55</td><td>Gideon
Boro</td><td>9485237203</td><td>awit/</td><td></td><td></td><td></td><td></td><td><
/td><td></td><td></td><td></td><td></td><td>2017-09-22 15:01:33-- UTB003
TANGJENG Iub_00051 10.129.81.188
2017-09-25 15:25:12-- PLEASE PROVIDE WORKING CARD FOR TESTING AND AGAINST
THE FAULTY
</td><td>2017-09-25 15:23:55-- Kindly check the RU card with working RU card
for testing purpose
2017-09-25 16:14:02-- Tangjeng Hardware RU21 faulty, for redeploy site await
information for PO.
2017-09-25 17:53:26-- Hardware RU21 Faulty. For redeploy site await for
information.
2017-09-26 10:52:37-- Tangjeng Hardware RU21 faulty. for redeploy site
information await for PO.
00:00:00</td></tr><tr><td>Information Awaited</td><td>NE20000308826</td><td>2017-
09-25 11:03:08</td><td>2017-09-25 16:10:58
</td><td>SURAJ KUMAR
GURUMAYUM</td><td>03702240112</td><td>9436601930</td><td>suraj_gurumayum@yahoo.com<
/td><td>khmsc1@gmail.com</td><td>NE2</td><td>MANIPUR SSA</td><td>MOREH
HTC</td><td>UCH006</td><td>Phase 5.1 (3G)
25%</td><td>Hardware</td><td>Ericsson</td><td>Node
B</td><td>RU21</td><td>Web</td><td>High</td><td>Medium</td><td>Yes</td><td>BSC
Telephone Exchange, Imphal, Manipur</td><td>RU21 NOT OPERATIONAL</td><td>2017-09-25
11:47:22</td><td>GB.Boro</td><td>9485237203</td><td>iwt/</td><td></td><td></td><td>
</td><td></td><td></td><td></td><td></td><td></td><td></td><td>2017-09-25
11:03:08-- KRC121154/1
C821344648
R3A
2017-09-25 15:23:27-- INSTRUCTION NOT CLEAR
</td><td>2017-09-25 11:47:22-- Kindly sack the RU slot with good RU card for
tasting per pus
2017-09-25 16:09:15-- for redeploy site await information for PO.
2017-09-25 16:10:58-- for redeploy site await information for PO.
09-26 15:52:44</td><td>2017-09-26 16:45:44
</td><td>SDE CM1
td>NE2</td><td>ARUNACHAL SSA</td><td>NAMSAI 3G</td><td>UTE003</td><td>Phase 5.1
B</td><td>RU21</td><td>Web</td><td>Emergency</td><td>Medium</td><td>Yes</td><td>O/o
the GMTD, BSNL, Itanagar</td><td>1 no. of RU-21 faulty</td><td>2017-09-26
15:52:44-- 1 no. of RU-21 faulty
</td><td>2017-09-26 16:45:44-- Kindly share the p,o. and S/L No prodoke
cood.
09-26 15:53:38</td><td>2017-09-26 16:48:56
</td><td>SDE CM1
td>NE2</td><td>ARUNACHAL SSA</td><td>CHOWKHAM (MITHUN
GATE)</td><td>UCKM01</td><td>Phase 5.1
B</td><td>RU21</td><td>Web</td><td>Emergency</td><td>Medium</td><td>Yes</td><td>O/o
the GMTD, BSNL, Itanagar</td><td>1 no. of RU-21 faulty</td><td>2017-09-26
15:53:38-- 1 no. of RU-21 faulty
</td><td>2017-09-26 16:48:56-- Kindly share the p,o.and S/L NO prodoke cood.
00:00:00</td></tr><tr><td>Registered</td><td>NE20000309034</td><td>2017-09-26
15:54:26</td><td></td><td>SDE CM1
td>NE2</td><td>ARUNACHAL SSA</td><td>BORDUMSA (RR
COMPLEX)</td><td>UBDS01</td><td>Phase 5.1
B</td><td>RU21</td><td>Web</td><td>Emergency</td><td></td><td>Yes</td><td>O/o the
GMTD, BSNL, Itanagar</td><td>1 no. of RU-21
faulty</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td>
<td></td><td></td><td></td><td></td><td></td><td>2017-09-26 15:54:26-- 1 no.
of RU-21 faulty
</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td>0000-00-00
00:00:00</td></tr></table>

Personalinfo

Hochgeladen von

Dokumentinformationen

Originaltitel

Copyright

Verfügbare Formate

Dieses Dokument teilen

Dokument teilen oder einbetten

Freigabeoptionen

Stufen Sie dieses Dokument als nützlich ein?

Sind diese Inhalte unangemessen?

Copyright:

Verfügbare Formate

Personalinfo

Hochgeladen von

Copyright:

Verfügbare Formate

<table align=center border=1px><tr>

<td colspan=51 bgcolor='#C0C0C0' align='center'><b>LOGBOOK Generated at 26-09-2017

<td bgcolor='#CEFECE' align='center'><b>Resolution Approval / Acceptance 1</b></td>

<td bgcolor='#00FF01' align='center'><b>Action Taken (Final Remarks 1)</b></td>

<td bgcolor='#00FF01' align='center'><b>BSNL Log</b></td>

<td bgcolor='#99CDFF' align='center'><b>New Hardware Name</b></td>

<td bgcolor='#99CDFF' align='center'><b>Faulty Hardware Name</b></td>

Das könnte Ihnen auch gefallen