7/19/2017 What Is Total Quality Management Principles

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Stay in Touch Total quality management is a management system for a customer focused
E-zine organization that involves all employee in continual improvement of all
8D Manager
aspects of the organization. TQM uses strategy, data, and effective
Forum communication to integrate the quality principles into the culture and Corrective Action
Contact & Follow activities of the organization. Software

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Total Quality Management training videos (part 1 of 2)
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Principles Of TQM Improvement
SPC
1- Be Customer focused: Whatever you do for quality improvement,
Flowcharts remember that ONLY customers determine the level of quality. Whatever
you do to foster quality improvement, training employees, integrating
5S
quality into processes management, ONLY customers determine whether
Histograms your efforts were worthwhile.
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ISO 9001 Quality Manual
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ISO 9001 Responsibility Improvement Chart
The Basics 120 page PPT on 9001:2015 and TRIZ
QA Definition
3- Process Centered: Fundamental part of TQM is to focus on process Discounts for our Products
QA vs. QC thinking. Plus Many More Freebies!
TQM 4- Integrated system: All employee must know the business mission and
Six Sigma vision. An integrated business system may be modeled by MBNQA or ISO Name:
9000
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5- Strategic and systematic approach: Strategic plan must integrate
QA Manual quality as core component.
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6- Continual Improvement: Using analytical, quality tools, and creative
Control Plan thinking to become more efficient and effective. We respect your email privacy

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7/19/2017 What Is Total Quality Management Principles

QC 7- Fact Based Decision Making: Decision making must be ONLY on data,

not personal or situational thinking.
Lean MFG
8- Communication: Communication strategy, method and timeliness must
BPR be well defined.
Cost of Quality Statistical Process
On Time Delivery Total Quality Management training video (part 2 of 2) Control

QA Jobs Training Video

Interviews
ISO 9001:2015 QA
Systems Manual

Corrective Action Editable Template

Calibration
Document Control
ISO 9001
QA Audit Calibration Manual

Traceability Editable Template

Material Control
Preventive Action TQM Implementation Approaches ISO 9001:2015 QMS
Kit
Risk Management
You can't implement just one effective solution for planning and
Knowledge Mgmt implementing TQM concepts in all situations. Below we list generic models Templates, Guides,
for implementing total quality management theory: QA Manual, Audit
Staff Suggestions Checklists
1- Train top management on TQM principles.
Training Software
2- Assess the current: Culture, customer satisfaction, and quality
Risk Management
Teams management system.
Certification
Team Building 3- Top management determines the core values and principles and
On-Line Training.
communicates them.
Communication Accredited and 20
4- Develop a TQM master plan based on steps 1,2,3. Approved Units
Leadership
Characteristics 5- Identify and prioritize customer needs and determine products or service
to meet those needs. All Products
Setting Goals
6- Determine the critical processes that produces those products or Software, Videos,
Project Management services. Manuals, Training
Virtual Teams Material
7- Create process improvement teams.

8- Managers supports the efforts by planning, training, and providing

[?]Subscribe To resources to the team.
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9- Management integrates changes for improvement in daily process
management. After improvements standardization takes place.

10- Evaluate progress against plan and adjust as needed.

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11- Provide constant employee awareness and feedback. Establish an
employee reward/ recognition process.

Strategies To develop TQM

StumbleUpon
1-TQM elements approach: Take key business process and use TQM Tools to
Recommend 89
foster improvement. Use quality circles, statistical process control, taguchi
method, and quality function deployment.

2 - The guru approach: Use the guides of one of the leading quality thinker.

3- Organization model approach: The organization use bench marking or

MBNQA as model for excellence.

4- Japanese total quality approach: Companies pursue the deming prize use
deming principles.

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