the same as when you received it.
Us processing your
HOUSE RULES
1. We need at least 3 working days to get your order
prepared – that’s if we got all of the stock available.
2. We don’t run an accounts department. We want to be
paid for what we have supplied within 2 weeks of sending
out your order. If you have not paid, and give us another
order, we will not send it until you have paid.
3. If you get very tardy we charge you interest (1.5% per
month) after 30 days. If you don’t pay us we are going to
come and take back our products – since they’re ours until
you have paid for them.
4. If we have never done business with you or you are based
outside of South Africa, we ask for pre-payment before we
send an order to you, and this continues until we get to
know you better. It takes about 5 orders.
5. When we quote prices they do not include VAT (being the
government’s share which we add on afterwards), and
they include delivery within the greater Johannesburg area
(ref 8); any further shipping or postage costs are for you.
6. Our tofu products need to be kept refrigerated. So we can
only supply you by SAA Air Cargo if they fly to your town
(and then you collect at your airport), or if you are in the
Cape Town area you can get it from our agent, Salmar
Agencies, 021 551-2176/7.
7. If you order the case quantity shown, we give you a 2.5%
discount, but if you order only 1 unit (except the bulk
products), we will add on 5% (as orders of single items
take longer to prepare).
8. The smallest order we do (for collection) is R300; if we
deliver it or package it for shipping, it needs to be R700,
after deduction of case discounts and before VAT. For
Pretoria, the smallest order we deliver is R1000. If you
need a smaller order we will charge you R70 (excl) for the
delivery, or for preparing for shipping/posting.
9. If your order is more than R1500, we will thank you! with a
1.5% discount; if it is more than R2500 we will reward with
a discount of 2.5%. We can’t do that with the shipping
costs though – and we only do this if you pay us on time!
10. If you ordered something and it turns out you ordered
the wrong stuff, send it back as long as it looks exactly
EARTH PRODUCTS P O Box 2501, Pinegowrie 2123
Tel: 011 791-6471 info@earthproducts.co.za
When things go very amazing, we love to get compliments!
return (issuing a credit note and putting the item back
into stock) costs you 15% of the value of the product. If
you ordered something and it does not sell, take it
home, eat it and enjoy it because we won’t take it back
as we do not do “sale or return”.
11. When you receive your order, please check it there and
then for breakages, incorrect supply, and/or correct and
valid expiry dates. We do make mistakes, and we rely on
you to let us know, but please within 7 days so we can
correct it while it is still fresh in our minds. We may
request you to return it to us – and we will credit you
for the postage - because we would rather find a use for
it than have it thrown away, as is sometimes suggested
to us.
12. If your shipment disappears – which has happened
before, though rarely - our insurance will cover it.
13. Because of the kind of products we trade, there are lots
of pesky little friends that want to eat it before we do,
so it is our collective responsibility to take care of the
products in such a way that minimises that risk. Having
done this for 25 years, we are pretty good at it, but not
perfect, so you need to let us know in good time (max. 2
months after delivery) if we have got it wrong. After
that it’s no longer our responsibility; any bugs in your
products must be ‘locals’. There are very many factors
that can influence insect presence in the products.
14. Any problems, returns or incorrect supply, you
absolutely have to refer us to the invoice number that
we supplied the stuff on originally. PLEASE and THANK
YOU!
15. The health food industry in South Africa is small (and
beautiful), so we are subject to price fluctuations that
come about through international demand, crop
damage due to climate change, oil price escalation,
rising shipping costs, etc. Why are we telling you this?
Because when we get price changes we have to apply
them (prices sometimes also go down!). We will try and
let you know when this happens but with a large range
of products from all over the world we cannot promise
this always..
16. Here is a choice of two bank accounts for direct
payments:
 EARTH PRODUCTS
Nedbank Randburg (195205)
Account #: 1952 363 004 (current a/c)
 EARTH PRODUCTS
ABSA
Account #: 909 398 8947 (transmission a/c)
Let us know when you make a direct payment (by fax,
email or phone), with a reference that allows us to know
who made the deposit – like name and invoice number!
E&OE