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Service
Highlights SERVICE | 1-2017
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P RO T E C T
I NG
TS YO
EN
I
UR
AT
RP
IN V
I NG Y OU
E S TM
EN T
ECT
OT
PR
U
YO
G
P R O TE CTIN
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Repair service
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Replacement product
New product
Individual repair
KARL STORZ SERVICE 2017 1.0 03/2017/YHL-E
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Exchange
Exchange New purchase
New purchase
Repair
Repair
Repair
Repair
Exchange
Exchange
Repair
Repair
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Further benefits
Sustainable reduction of repair costs
Maximized product life
Products with state-of-the-art technology
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KARL STORZ
Repair Exchange
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Functionality
Exchange 1
Exchange 2
Exchange 3
Service life
product technology. This ensures the integration of the newest technological product
standard at the customers facility.
Third-party product exchange
For uniform equipment with uniform control elements, third-party products can be
exchanged for corresponding KARLSTORZ products at repair prices.
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Service Technicians
In addition to a conventional, centralized repair service we also offer an on-site service
performed by KARL STORZ service technicians. The following services are available on an
individual basis or as a service agreement:
Maintenance of both individual devices and entire systems
Electrical safety tests
Installation/connection of medical facilities
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*T
his service is not available at all locations yet but is currently under development. Please
contact your local KARL STORZ organization.
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these be rectified?
How can I be certain that all instruments meet current standards?
How can I offer our patients the best possible safety standards?
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Detailed tray lists and inventories form the basis for a comprehensive evaluation and
recommendation.
Step 3: Optimization
Joint development and integration of a new, optimized inventory for your instrumentation
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Storage Gynecology
Gynecology
Urology
Surgery
Orthopedics
Storage ENT
ENT
No complaint
State of the surface
Need for repairs
Repair replacement recommended Diagram example
Step 2: Analysis
Joint qualitative and quantitative assessment
Regardless of manufacturer, the results of the tray audit recorded by the software are analyzed
with regard to quantity, quality, and composition of the audited endoscopes, instruments and
optical cables.
Detailed tray lists and inventories
Recommendations for removing error and problem sources
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Step 3: Optimization
Achieving goals together
In the third and last step of tray optimization, we will jointly develop a new equipment inventory
that suits your needs. The subsequent analysis takes individual requirements and all relevant
aspects of reprocessing as well as patient and user safety into account.
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Learning by Doing
Electronic systems
KARL STORZ offers special training in electronic technology to increase the availability of
electronic systems and minimize potential downtimes:
Special training for medical device engineers
Training programs in commissioning, safety inspections, and maintenance
Immediate actions to take in case of malfunctions
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Reduction of downtimes
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The Premium Service Contract with patient proximity includes various services for all products
used within the operating room in the proximity of the patient. This includes:
Cameras
Equipment
OR1 installations
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Premium
Repair services
Repair replacement X X
Preventive action
Consultation services
Technician training X X X
Billing
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Maintenance Contract
In the context of a maintenance contract, KARL STORZ service technicians perform a once
yearly maintenance of the customers devices or OR1 installation(s). Preventive maintenance
reduces downtime and ensures long-term value preservation. The annual maintenance
includes:
Regular safety check
Technical safety checks
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The provision of software updates and upgrades for the respective system ensures
future function and reduces potential new investments
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Use and
disposal
in the OR
(Re)use
Materials and design of medical devices
of products tailored to Innovative
optimal processing storage
systems
Reusable
medical
devices Extensive
cleaning
accessories
On-site
support Processing
instructions and
information materials
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It is recommended to check the suitability of the product for the intended procedure prior to use.
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G
Co. K
G m bH &
Z
STOR
KARL trae /Germ
any
i t t e ls g e n
M tlin
2 Tut
7853
L S TORZ
KAR
0
1708-98
(0)746
e +49
Hotlin