NINA JONES

56 Green Lane, Wolverhampton England, WV6 9HX C: 44 7379598609 |

ninajones698@gmail.com

CAREER FOCUS
Diverse and flexible Customer Service Manager (HOLIDAY INN/IHG HOTELS part of Southwater
Group) 20 years broad industry experience in Hotel Guest Management, Event logistics, and
VIP speciality Sales.
Lookingfor a company that will nuture andreap the benefits of myoutstandinghumanized approach in
the quest for the perfect experience.
Embrace exiting challenges, provide innotive fresh ideas and always demonstrates a passion
SUMMARY OFprovidea
toconsistently SKILLS world-class service .
VIP Service Event Planning
Adaptive Team Player Front Desk Services
Client
NaturalRelations
Interpersonal Import
ResearchandandExport
Sales
Specialist
Skills Team logistics International
Management Service Transactions Travel
Recovery Critical planning
WORK HISTORY Thinking Forward planning and
01/2015 to 03/2017 Guest Relations and Service Manager-Successfully contingency
updated front desk
procedures, by introducing the ha
Southwater Events and Hospitality inc IHG Hotels
01/2012 to 01/2015 Events Co-Ordinator
Telford
Southwater Events and Hospitality inc IHG Hotels
01/1990 to 01/2012 Bespoke
ResearchJapanese Imports
and Sales Wolverhampton
Management Imports
CAREER ACOMPLISHMENTS
Southwater - IHG hotels
In a bid build a rapourwith guests on a human personal level,
I proposed we had amobile customer service agent, who's sole purpose would be to walk the public areas
introduce themselves to guests, listening to any concerns or suggestions,this tiny res-shufflegave guests
a platform to talk about issues rather than complain about them.
This process had a huge impact on increasing positive feedback up as much as70% on the month
priorand reducing complaints by 90%.

Southwater - International Conference Centre- Events

Addressed the logistics of travel plans for attending delegates.
I arranged atravel desk tobe set up at the beginning of the day for delegates to leave instructions on what
arrangements were required, be it flights,trains, hotels or taxis, this simplified and removed end of
daychaos for staff and delegate.

Vip Imports - Clients would approachManagement

D.: Business us with very specific criteria, a certain engine or colour or seat
2000 M.
Wolverhampton
style for example, On top University
of that there would be
usually Wolverhampton,
a budget and time West Midlands,
scale to adhere too. On a
2014 England
couple of occasions there was only 1 way to secure a sale, and that was to personally fly out to Japan, to
negogiate and secure the sale,
FAA LEVEL 2 : Emergency First Aid In The Workplace
Designated department first aid responder