Questions:

I. Design of Goods and Services

1. What is the competitive advantage of the design of your goods/services?
2. What is/are the specific method/s or model/s that the firm follow/s regarding the
design or over-all appearance of the products?
3. What are the principles or the logic that motivated the use of this/these specific
method/s?
4. Who decides what product to add/remove? How? What factors do they consider?

II. Managing Quality

1. How do you define quality? Product? Process? Customer satisfaction? Do you
have a standardized system in measuring quality?
2. Do you think that the quality of food is the foremost competitive advantage that
the firm has compared to others who offer the same products? Or is there
another feature that is considered the competitive advantage?
3. How do you manage the quality of each product on a day-to-day basis? Is there
a system strictly followed? Describe the process of quality control adopted.
4. What is the hardest or most challenging part in managing the quality of products?
How does the operations management address this?

III. Process and Capacity Design

1. How do you control the process?
2. What is the competitive advantage of the process of your company? What makes
it better than others?
3. How flexible is the process design of the firm? Is the whole processing/system
adjustable to meet changes in processing requirements?
4. How do you design the process for it meet the product and volume
requirements?

ocation Strategy
IV. L
1. How effective and helpful was the evaluation of location?*
2. What is the most important factor that you consider in choosing a location? Do
you use statistical methods in finding the best location? What is it?

V. Layout Strategy
1. How effective is the facility layout of the branch?
2. What kind of layout strategy do you use in the company? Why did you choose
that type of layout? (both store and menu)
 R and Job Design
VI. H
1. What are the behavioral approach/es to job design that is/are adopted by the
firm? (job rotation, job enrichment, job enlargement or increased use of
mechanization)
2. What makes your human resource strategy effective? What is unique about it?
Please give a specific example of your human resource strategy.
3. What are the observed specific skills of the workers you think are most reflective
of positive quality and productivity skills?

VII. Supply Chain Management

1. Discuss the companys supply chain management. Do you produce, buy, or
outsource your supply?
2. How effective and reliable is the supply chain of the firm?
3. How do you manage supply chain risks?
4. What is the most important factor you consider in selecting your suppliers?

VIII. Inventory Management

1. What system do you use in managing inventory?
2. At what speed does inventory moves through the supply chain? What is the
approximate inventory velocity?

cheduling
IX. S
1. What is your strategy/approach in planning/scheduling?
2. Give an example of your long-term plan and short-term scheduling.

aintenance
X. M
1. How is the performance of the firm in terms of maintaining an effectual and
reliable operations management?
2. What are your maintenance tactics? Describe your preventive maintenance and
breakdown maintenance plans.