2.

1 General Image

2.1.1 History Work Industry

Rattan inn an international business hotel with a resort atmosphere which was
inaungurated on January 22 2007 by tha Vice President of the Republic of Indonesia, Mr.
Yusuf Kalla. Rattan Inn Ahmad Yani street address Km. 5.7 Banjarmasin, South
Kalimantan. Rattan inn is a 4 star hotel the largest in the Banjarmasin. The services
provided to international customers.
Rattan Inn comes from the word Nuts. The philosophy of the rattan inn is one of
the crops in Banjarmasin.philosophy than that Rattan crooked though he will not be
broken. That Rattan Inn will stand strong as rattan can not be broken. Rattan Inn is also
known asa the hotel has a lot of greenery both inside and outside the hotel.
Rattan Inn has 94 rooms with details of 48 Business Superior, 18 Business Deluxe,
20 Business Executive, 6 Business Suite, and 2 Presidential Suite.
 Rattan Inn hasthe services and facilities, among others :

Service & Facilities Restaurant

1. Laundry 1. Millos Coffe Shop

2. Hair & Beauty Salon 2. Le Bistro
3. Business Center 3. Sakaeru Japanese Restaurant
4. In House Doctor 4. In Room Dining
5. Airoport Resprestative
6. Valet Car Parking
7. Free Internet Access

Conference And Meeting Facilities Recreational Facilities

1. Kalimantan Ball Room 1. Swimming Pool
2. Antasari 2. Le Novus Spa
3. Kertanegara 3. Cabanas Wellnes
4. Mulawarman
5. Meeting Room 1
6. Meeting Room 2

2.1.2 Place And Time

a. Execution Time

The Time Frame Industry Practice begins on January 22 until May 21, 2013, whit
the division of labor as follows:
1. Housekeeping 2 Months
2. Food & Beverage 1 Month
3. Wellness Cabanas 1 Month
And division of labor hours as follows:

First Shift : At 07.00 a.m 03.00 p.m

Second Shift : At 03.00 p.m 11.00 p.m

Third Shift : At 11.00 p.m 07.00 a.m
 With a record of 15 minutes before the start of working hours must heve been at
work.
2.2 Activity Of Training Job

2.2.1 Housekeeping ( Laundry )

1. Scrolling pillow case, sheets, duvet, etc.

2. Dropping the laundry room
3. Folding towels and pillow case.

4. Taking guest laundry

5. Guest and employess ironing clothes

2.2.2 Food & Beverage
A. Milos Coffe Shop
1. Set up and clear up table

2. Polish

3. Handle tamu
4. Adressing guests breakfast, lunch, and dinner

5. Prepare of all kinds such as folding tissue, prepared condiments, etc.

6. Ordering food to the kitchen

7. Taking orders to the kitchen

8. Receiving phone

B. Banquet
1. Clear up table

2. Handele guest

3. Prepare for the events such as folding tissiue, napkins, polish, set up table, etc.
2.2.3 Welness Cabanas

1. Cleaning the pool area

2. Reception area sweep

3. Handle Guest
4. Cleaning the aerobic, and toilet girl
5. Picking up the phone

6. Deliver and take the towel.

2.2.4 Factors that make hotel rattan inn always full customers

The factors that make hotel rattan inn is always full of guests who stay are :
1. Management is good.
2. Service is always friendly and the maximum.
3. Hotel environment full ofgreenery.
4. Environmental clean hotel
5. Located in strategic location
6. One at his hotel in Banjarmasin that have aromatherapy in every corner of the
room.

2.2.5 Factors that make hotel rattan inn become four star hotel
The factors that make hotel rattan inn became a four star hotel, among others :

1. Has complete facilities

2. Located in a strategic location
3. Having international facilities

2.2.6