Percakapan Porter dengan Tamu bhs.

Inggris

Handling Luggagge

P : Good Morning, welcome to Nathan Hotel may I help you?

G : Check in please
P : May I carrying your luggage? what is your name, how many luggage do you have?
G : I am Alex, two luggage
P : Follow me to reception for registration
G : Thank you

Escorting to the Room

P : Good Morning I am your porter Riyadi. Are you ready go to room and what is your room
number?
G : 101 where is the room location?
P : Follow me please, your room location at the ground floor facing to the beach.
That is your restaurant, for breakfast 07.00 am - 10.00 am at Batu Bolong Restaurant, our
swimming pool open from 08.00 am - 09.00 pm. This is your room location 101, may I borrow
your key please?
G : Ok
P : Thank you

Entering the Room

P : Good Morning porter please 3x (knocking the door). Excuse me sir come in please
(meanwhile porter carrying the luggage).
Excuse me I will explain room facilities:
This is your electric swith lamp on off.
It is coffee table, tea and coffee maker, water jug and arm chair.
It is your bed side table, this is telephone information. Call no:
1. for Room service
2. for Front Office Cashier
3. for Porter
4. for Front Office Information
5. for Housekeeping
6. for Laundry
7. for Local call and direct telephone number
8. for Room to Room
9. for IDD call
Over seas call following 001+Country Area Code without 0+Phone Number
It is your TV remote control, 10 local channel and 20 international channel.

1
This is your AC remote control.
This is your dressing table, dressing mirror and dresing chair.
This is your room service menu, for information please dial number 1 room service for baverage
request.
This is your refrigerator and minibar list.
It is your luggage rack.
It is your wardrobe, It is your hanger, kimono, bath rob, and slipper. It is your extra pillow, safe
deposit box with 4 digit number on personal password, this is laundry bag and laundry list.
It is your electric swith bathroom lamp.
It is your guest aminities (shampoo, conditioner, body lotion, tooth brush, tooth paste,sanitary
bag, and shower cap)
It is your bathroom mirror.
It is your wash basin with tap, red side for hot water and blue side for cold water.
This is your bathroom supplies 2 bath towel, 2 hand towel, 2 face towel and 1 bath mat
This is your bath tub and this is your water tap, red side for hot water and blue side for cold
water.
This is toilet bowl, toilet bowl tap and water jet tap.
(Keluar dari bathroom)
This is your full body mirror.
Anything else Mr. Alex?
G : No, Thank You
P : You are welcome, have a nice day

Guest Call Porter

P : Good Afternoon bell desk Riyadi speaking may I help you?

G : Good Afternoon, can you pick up my luggage please?
P : What is your room number and name please?
G : I am Alex from 101
P : That right Mr. Alex, I will pick up your luggage and how many luggage do you have?
G : 2 suite case and 1 surf board
P : Ok Sir just a moment, I will pick up your luggage soon
G : Thank for your help
P : You are welcome

Check out Luggage

P : Good Afternoon bellboy please

G : Good Afternoon come in please
P : How many luggage do you have?
G : 3 bag please
P : It is your luggage receipt, please closed the room bill to reception before you check out and
show this card to bell desk for returning your luggage. See you at the lobby
G : Thank you

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P : You are welcome

percakapan porter

Percakapan porter
Jurusan : Front Office

Nama : I Dewa Putu Endra putra

Topik : Check in Prosses

Porter : good morning, welcome to 21 hotel, how may i assist you?

Guest : morning, I would to check in please!

Porter : may I know your name please?

Guest : my name is Tony

Porter : Do you have any luggage?

Guest :yes, that is my luggage

Porter : my I check your luggage first?

Guest : yes please!

Porter : Mr. Tony Your luggage are one suite case, one hand bag, and one brave case with a good
conditions, is that correct ?

Guest : yes, that is correct

Porter : Are you ready go to Reception ?

Guest : yes i am

Porter : mr. Tony here is our reception, please complete your registration here.

Guest : Thank you

(after guest complate registration )

Porter : Mr. Tony My name is Nanda, Im your porter today, I will be escorting you go to room, do
you have any luggage ?

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Guest : yes, I have

Porter : may I get your luggage tag please ?

Guest : here you are

Porter : may I know your room number and may I get your room key please ?

Guest : my room number is 201 and this is my room key

Porter : may I check your luggage please ?

Guest : yes please

Porter : Mr. tony your luggage are one suite case, one hand bag and one brave case with good
condition, is that correct ?

Guest : yes Im

Porter : follow me please

Excuse me sir now I would like to explain about about our hotel facilities, first there is our
restaurant for breakfast start from 7 am until 10 am, for lunch start from 12 am until 3 pm
and dinner start from 7 pm until 10 pm. There is main pool with poolbar open from 9 am
until 9 pm, there is our SPA open from 9 am until 9 pm with any kind of treatment, there is
our GYM center open 24 hour and you can do your exercise during you stay at our hotel,
that all about our hotel facilities.

Mr. tony this is your room, your room number is 201 would you wait a moment please. I
will check your room first ( ketuk pintu 3x with greeting good morning porter please).

Mr. tony Your room is ready, after you please

Porter :Mr. tony may I put your luggage on the luggage rack please

Guest : yes please

Porter : well, now I would like to explain about your room facilities start from here is your room
light switch, here is your air conditioner remote control, if you felt so hot you can setting
your air conditioner, here is your dressing table, here is your mini bar complete with any
kind of soft drink but it is not free and you must pay at our cashier when you check out and
than our housekeeping will replace every morning, next this is your wardrobe complete
with bathrobe, slipper with laundry bag and laundry bill, this is your television with local
and international channel so you can setting by this remote control, this is your bed side
table complete with bed side lamp, stationary and telephone, here is your balcony
complete with around table and two arm chair, next we go to bathroom, here is your wash
basin with wash basin mirror and any kind off your amenities, here your towel rack with any

4
 kind of towel, here your bathtub with hot and cold water but you can not drink because it is
not good for your healty, here is your standing shower with shampoo, body wash,
conditioner and body lotion, and this is your toilet bowl.

Now let we to your room

Guest : ok

Porter : Do you have any question ?

Guest : no thank you

Porter : would you like to sing here please ( get Bellboy arrenge card ) if you would like to get
information about our hotel service, please dial extention number 1 and I hope you will
enjoy to stay at our hotel

THE CONVERTATION BETWEEN A BELLBOY AND GUEST

*Handle the guest check in*
Bellboy : Om Swastyastu, Good Morning Madam, Welcome to Edotel Hotel
Denpasar. Main your head please.
Guest : Thank you ..
Bellboy : How are you today Madam?
Guest : Good.. Thank you.
Bellboy : Well May I assist you Madam? Do you have any luggage?
Guest : Yes.. in baggage..
(Bellboy take the guest luggage from the baggage).
Bellboy : Excuse me Madam. You have 2 pieces of luggage, 1 suitcase and 1 hand
bag. Is that correct Madam?
Guest : Yes thats right.
Bellboy : Would you like to follow me to Front Desk?
Guest : Of Course.
Bellboy : Just come this way, Madam.
Guest : Thank you
At the Front Desk Counter, guest will do a registration. Bellboy will take care
of the guest luggage suck as put a luggage tag and check the luggage condition.
After registered, Front Desk Agent will call a bell boy to escort the guest to the
room.

Reception : Bellboy please

Bellboy : Yes I am
The bellboy will come to reception and get close to the guest.
Bellboy : Good morning Miss. Leony. Are you ready to go to the
room?
Guest : Yes I am.
Bellboy : May I borrow your room key, Miss Leony?
Guest : Oh sure...

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 Bellboy : Certainly Miss. Leony, your room located on the ground
floor. Follow me please
Guest : Sure
When escort the guest, the bellboy explain about general information about
hotel and facilities. In this moment, the bellboy try to promotion the hotels
product.
Bellboy : Excuse me Miss. Leony. For your information, our restaurant is located on
the first floor next to the Pool Bar. It is open start from 07.30 23.00. We serve
a buffet breakfast from 07.30 AM 11.00 AM, lunch and dinner. We have a
gym as well. The gym located on the ground floor behind the lobby and
business centre also in the same floor, beside the gym. If you want to do a
fitness, you will able to use our gym free of charge from 06.00 18.00.
Guest : Lovely

*In front of the room, bellboy will explain about the room view*
Bellboy : Well Miss. Leony, This is your room, Jempiring 1. The room will be facing
to the garden with Frangipani flower. And here is your private balcony and
please enjoy your refreshing time at the balcony.
Guest : Alright.
Bellboy : Before you entire the room, would you mind if I open the door and check
your room first?
Guest : No problem

Bell boy knock the door and open it. Bellboy get in the room, turn on the light, and open the
curtain.

Bellboy : Well Miss Leony. Your room is ready. After you please
Guest : Thank you.

Bellboy take the luggage and put in the luggage rack

Bellboy : Excuse me Miss Leony, May I explain your room facilities now?
Guest : Yes please.
Bellboy : Alright We start from the corner first, this is your telephone. If you want
to do a local and international call please dial your destination number with
area or country number first, and following by your destination number. If you
want a operator service please dial 0, dial 1 for calling room service, dial 2 for
calling front desk and housekeeping and laundry service please dial number 3.

Guest : Alright
Bellboy : Well, this your television Miss. Leony. It has 99 channel. If you want to
know about your bill please choose channel 1, if you want to know about Hotel
facilities you could choose channel 2. For a local and international channel
please find it on the channel list.
Guest : Great

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Bellboy : This is your refrigerator and mini bar. We serve a soft drink, beer and milk
with the mini bar price list. If you want to keep your snack, you also could use
your refrigerator.
Guest : Ok..
Bellboy : Well, this is your wardrobe. Please hanging your cloth with the hanger. This
is a laundry bag. If you have dirty clothes and you want to laundry in our hotel
please put your dirty clothes in the laundry bag and put in front of your room.
Our Vale will be collect your laundry before 10 AM. Please dont forget to
sign the laundry price list.
There is a safety deposit box as well. Please keep your valuable things in the
safety deposit box with 3 digits of secret number or character.
Guest : Alright
Bellboy : This is your luggage rack. Please put your luggage over here. And this is
your dressing table. If you have a beauty case or hand bag, please put on the
dressing table. There is a drawer as well include the hotel stationary. This is
free of charges for you, Miss Leony.
Guest : Lovely
Bellboy : Now.. we move to your bath room Miss. Leony. This is your shower, you
have cold and hot water. If you want hot water please press the red button and
for cold water please press the blue one. This is your toilet bowl. For flashing,
you just press the flashing button on the toilet bowl
Guest : Sure
Bellboy : This is your Bath tub, Miss Leony. You could enjoy the hot or cold water.
The operation is same with your shower. Red button for hot water and blue
button for cold water. You are able to do a private massage as well Miss.
Leony. Please find out the aroma therapy in our drugs store beside the lobby.
Guest : Fantastic
Bellboy : This is your washbasin. Please wash your hand or face with the guest
amenities. Our room attendant will change or refill your amenities every day.
Guest : Good
Bellboy : Thats all about the bath room. Please follow me Miss Leony.
Guest : Sure
Bellboy : This is your Kitchen net Miss. Leony. If you want to prepare your breakfast
or meal, you are able to use your kitchen net. And for enjoy your breakfast, you
could do it in your dining room.
Guest : Ok
Bellboy : Thats all about the room facilities that I could explain to you. This is your
room key and guest card.
Guest : Alright
Bellboy : Is the anything else, Miss Leony?
Guest : No thanks.. all is clear.
Bellboy : Alright Miss. Leony. If you need any further assistance, dont be hesitate to
call us by dial number 2. I hope you have a pleasant stay with us Miss Leony.
Guest : Thank you so much this is for you..
Bellboy : Thank you so much Miss. Leony. Have a nice day, good bye

7
Guest : Bye

Contoh Percakapan di Hotel

Handling a Room Reservation

A = Reservation staff B = Mr Chris Scott

A : Good morning Reservation (of Kimuni Hotel), how may I help you?
B : I want to book a room (make a room reservation)
A : When would you like to stay with us?
B : Around the end of this/the year.
A : All right Sir. We have 3 types of room, standard, deluxe, and suite. The price of the standard room is
Rp 50.000 (fifty thousand rupiah) per night, deluxe room is Rp 100.000 (one hundred thousand rupiah)
per night,
and the suite is Rp 200.000 (two hundred thousand rupiah) per night. What(which) type of room would
you like to
book?
B : I want to book a deluxe room for me and my wife.
A : Please wait a moment. I will check if the deluxe room is still available for the end of the year.

A : All right Sir, we still have deluxe room available for the end of the year. May we know your arrival
and
departure date?

B : I will arrive on 27th December and depart on January 03rd.

A : All right Sir I will make a room reservation for you. Could I have/know your name please?
B : Chris Scott
A : Could you spell it for me please?
B : C for Charlie, H for Hotel, R for Romeo, I for India S for Sierra. S for Sierra, C for Charlie, O for Oscar,
T for Tango, T for Tango
A : All right Mr Scott, I have made a room reservation for you. You will check in on December 27 and
check out
on January 03, total 7(seven) nights. I will send the confirmation by fax. Could I have your fax number?
B : I am sorry I dont have fax.
A : How about email?
B : Yes, this is my email address : scott@yahoo.com
A : Thank you. I will send the confirmation by email.
B : Thank you

Menerima Pemesanan Kamar

A = Staff Reservasi B = Mr Chris Scott
A : Selamat pagi Reservation (Kimuni Hotel), bagaimana saya bisa/boleh membantu Anda?

8
B : Selamat pagi. Saya mau memesan kamar.
A : Kapan anda ingin tinggal bersama kita?
B : Sekitar akhir tahun ini
A : Baik Tuan. Kami mempunyai tiga jenis kamar, yaitu standar, deluxe dan suite. Harga kamar standar
Rp 50.000
per malam, kamar deluxe Rp 100.000 per malam, dan suite Rp 200.000 per malam. Kamar jenis mana
yang ingin tuan
pesan?
B : Saya ingin memesan deluxe room untuk saya dan istri saya.
A : Mohon tunggu sebentar. Saya akan mengecek apakah kamar deluxe masih tersedia untuk akhir
tahun ini

A : Baik Tuan, kami masih punya kamar deluxe untuk akhir tahun. Boleh kami tahu kapan tanggal
kedatangan dan
keberangkatan anda?
B : Saya akan datang tanggal 27 Desember dan berangkat tanggal 3 Januari.
A : Baik Tuan, saya akan membuatkan pemesanan kamar untuk anda. Bisa saya tahu nama Tuan?
B : Chris Scott
A : Bisakah tuan meng-eja-nya untuk saya?
B : C untuk Charlie, H untuk Hotel, R untuk Romeo, I untuk India S untuk Sierra. S untuk Sierra, C untuk
Charlie,
O untuk Oscar, T untuk Tango, T untuk Tango
A : Terima kasih Mr Scott. Saya sudah membuat reservasi untuk anda. Anda akan check in tanggal 27
Desember dan
check out tanggal 3 Januari. Semuanya 7 malam. Kami akan mengirimkan konfirmasi lewat fax. Bisakah
kami minta
nomor fax Anda?
B : Maaf saya tidak punya fax
A : Bagaimana dengan email?
B : Ya, ini alamat email saya : scott@yahoo.com
A : Terima kasih. Saya akan kirimkan konfirmasinya lewat email.
B : Terima kasih.

Handling Check In (I)

A : Receptionist B : Mr Chris Scott
A : Good morning. Welcome to Kimuni Hotel. May I help you?
B : Good morning. I want to check in.
A : Do you have a reservation/Have you got a reservation?
B : Yes, under (the name of) Chris Scott.
A : Please wait a moment. I will check it first.
..
A : Yes Mr Scott. We have your reservation for one deluxe room. Check in today and check out on

9
January 03,
total 7(seven) nights. Is that correct (in order)?
B : Yes, Its correct.
A : Could you fill in this registration form, please.
.
B : Here you are. (returning the form to the receptionist).
A : Thank you. How will you pay(settle) your bill?
B : Can I pay by credit card?
A : Sure/Certainly. We accept Amex, Visa, Master, BCA and JCB card.
B : I will pay by Visa Card.
A : Could I imprint your card, please/Could I take an imprint of your credit card, please?
B : Sure. Here you are.
A : Thank you.
..
A : Here you are (returning the card to the guest).
B : Mr Scott, your room number is 4425. Here is the room key. Our bell boy will escort you to the room.
Enjoy your stay with us/Have a nice stay with us.
Menerima Tamu Check In (I)
A : Receptionist B : Mr Chris Scott
A : Selamat pagi. Selamat datang di Hotel Kimuni. Bisa saya bantu (anda)?
B : Selamat pagi. Saya mau check in.
A : Apakah anda punya reservasi?
B : Ya, atas nama Chris Scott
A : Mohon tunggu sebentar. Saya akan mengecek dulu.

A : Ya, Tuan Scott. Kami punya reservasi anda untuk sebuah kamar deluxe. Check in hari ini dan check
out tanggal
3 Januari, totalnya 7 malam. Apakah benar begitu?
B : Ya, Benar.
A : Mohon isi formulir registrasi ini.
.
B : Ini (mengembalikan formulir kepada receptionist)
A : Terima kasih. Bagaimana anda akan membayar tagihan(account) anda?
B : Bisakah saya membayar dengan kartu kredit?
A : Tentu. Kami menerima Amex, Visa, Master, BCA dan JCB card.
B : Saya akan membayar dengan Visa Card
A : Bisakah saya meng-imprint kartu anda?
B : Tentu. Ini.
A : Terima kasih.
.
A : Ini Tuan (mengembalikan kartu ke tamu)
B : Terima kasih

10
A : Tuan Scott, kamar anda nomor 4425. Ini kunci kamarnya. Bell boy akan mengantar anda ke kamar.
Nikmati tinggal
bersama kami.

Escorting guest to the room (II)

Arrive in front of the room.
Bell boy opens the door and enter the room first (without luggage), followed by the guest. Bell boy
return
to take the luggage.
After putting/placing the luggage
A : Mr Scott, would you like me to explain your room facilities?
B : Yes, please.
A : We start from here.
This is the master switch for the power. Insert your key card here, and the power will be on. If you leave
the room, take your key card from here, and the power in the room will be off.
.
This is the telephone, which can be used to make an International Direct Dial (IDD) call. Please press 9
first and then the telephone number..
This is the remote control for your television, and your minibar is here. This is the form for the minibar.
Please fill in this form if you take a drink or something from the minibar. And this is the remote control
for
your Air Conditioner.
Here is your safety deposit box. Please put your valuable things here. You can read how to use it here.
Now we go to the bathroom.
This is the hot and cold water tap. The red one is for the hot water, and the blue one is for the cold
water.
Here there are two bottles complimentary mineral water per day. Tooth brush and tooth paste are here,
while
the razor blade is here.
Shower cap is here, and here is garbage bag.
This is the laundry bag, and the laundry form. Please fill in the form if you wish to do the laundry
A : I think thats all. Is there any questions?
B : No, thank you.
A : Youre welcome. Have a nice stay with us.
Mengantar tamu ke kamar (II)
Tiba di depan kamar.
Bell boy membuka pintu dan masuk ke kamar lebih dulu (tanpa barang), diikuti oleh tamu. Bell boy
kembali untuk
mengambil barang tamu.
Setelah menaruh barang
A : Tuan Scott, apakah anda ingin saya menjelaskan fasilitas kamar?
B : Ya, silakan.

11
A : Kita mulai dari sini.
Ini adalah panel utama untuk listrik. Masukkan kartu kunci (key card) anda di sini, dan listrik akan
menyala.
Jika anda meninggalkan kamar, ambil kartu anda dari sini, dan listrik di kamar anda akan mati.
.
Ini telephonenya, yang bisa digunakan untuk menelephone langsung ke luar negeri. Tekan 9 terlebih
dahulu,
diikuti dengan nomor telephonenya..
Ini remote control untuk televise, dan minibar anda di sini. Ini formulir untuk minibar. Mohon isi formulir
ini
jika anda mengambil minuman atau yang lainnya dari minibar.
Dan ini remote control untuk AC anda.
Ini safety deposit box anda. Mohon taruh barang-barang berharga anda di sini. Anda bisa membaca
bagaimana cara
menggunakannya, di sini.
Sekarang kita ke kamar mandi.
Ini kran untuk air panas dan dingin. Yang merah untuk air panar, dan yang biru untuk air dingin. Ini ada 2
botol
air mineral gratis per hari. Sikat gigi dan pasta gigi di sini, dan pisau cukur di sini.
Penutup shower di sini, dan ini tempat sampah
Ini tas untuk laundry, dan formulir laundrynya. Mohon isikan formulir ini jika ingin menggunakan jasa
laundry.
A : Saya kira, itu saja. Apakah ada pertanyaan?
B : Tidak, terima kasih.
A : Terima kasih kembali. Nikmati tinggal bersama kami.

conversation bellboy with guest

CONVERSATION
Dormen :good morning sir/madam

welcome to Graha Mustika Hotel

mind your head please

Guest :good morning,thank you.

Dormen :you are welcome,do you have any luggage with you?
Guest :yes,in the boot
Dormen :bellboy will be helped you,bellboy please....
Bellboy :good morning madam

welcome to Graha Mustika Hotel.

do you have any luggage with you

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Guest :yes,in the boot
Bellboy :excuse me,i would check your luggage.

i have three pieces of luggage,that's right

Guest :yes,that's right

Bellboy :would you like to follow me to the lobby,please.
Guest :thank you
Bellboy :you are welcome

Bellboy :mind your step please

Guest :thank you
Bellboy :you are welcome

would you like to see our receptionist,please madam.

Bellboy :thank you

Bellboy :excuse me,i have a luggage form plese

Bell captain :yes,sure
Bellboy :thank you
Bell captain :you are welcome
Receptionist :bellboy please

please escort madam.....to the room......number......

Bellboy :yes,of course

Bellboy :are you ready go to your room now madam?

Guest :yes,of course

bellboy :madam,this is your room

bellboy please...3x

wait a moment please,i'll check your room first.

your room is ready madam.after your please,madam

may i explain the room facilities in 203

Guest :yes,please
Bellboy :this is luggage rack the on is television 14 inchi with 5 chanel such no.1 indosiar,no 2
RCTI,

no.3 SCTV,no.4 ANTV,no.5 TVRI

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 this is bed do you want to sleep or just down in the beside is telephone.if you would like
to

make calls outside press no

1. information

2. restaurant\

3. house keeping

4. engenering

5. if you need the or other something

this is wardrobe with her hanger,laundry list and seawing kit,this is bath room in there

there are many things,if you want to take a bath on the top is air conditioner and the
under is

writing table.

this is dressing table.if you need me to help you.

you can call consierge and press number 9 any question madam.

Guest :no,thank you

Bellboy :you're welcome

i hope you comfortable in your stay

Guest :i hope so.thank you

Bellboy :you're welcome

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