Launch Manual Aug 18 Final

Welcomes you as a Canadian
Representative
My Rep Number is:________________
IMPORTANT URL’S
myacn.acninc.com - B a c k O f f i c e
(your info).acnrep.com - R e p P r o d u c t P a g e
globalwealthinstitute.net - R P M W e b s i t e
www.myacncanada.ca - P r o d u c t & V i d e o P h o n e L o g i n
www.acninc.com
www.acnintegrity.com
www.svpfamily.com
SUPPORT TEL NUMBERS

ACN Customer Service (Bilingual): (888) 383-8226
Video Phone Customer Service (same as above): (866) 913-3445 Tech Support
Local/Long Distance & DSL: (888) 383-8226
Rep Services/ IVR: (514) 390-8666
Wireless (TELUS) Customer Service: (866) 558-2273
ACN TELUS Web Store: (866) 295-0124
ACN Home Security Customer Service: (866) 953-0825
Bell ExpressVu Satellite TV: (866) 350-8021
ACN Tools (DVD’s , Magazines, ETC.): (800) 843-3659
Revised August 18, 2010

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WARM CONTACTS LIST
NAME TEL # E-MAIL CALL DATE MSG
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WARM MARKET MEMORY JOGGER
1. w h o is dissatisfied w ith their job 52. who cuts your ha ir
2. w h o is un happy w ith their i nc ome 53. who does your nails
3. w h o is concerned abo ut the environment 54. who does your taxes
4. w h o is money oriented or mo ney motivated 55. who w orks at your bank
5. w h o o w ns their ow n busi ness 56. who is on your holiday card list
6. w h o enjoys bei n g arou nd h i g h energy people 57. who is in retail sales
7. w h o qu it their job or is out of w ork 58. who sells real estate
8. w h o needs extra mo ney 59. who are teachers
9. your friends 60. who services your car
10. your brothers and sisters 61. who repairs your ho use
11. your parents 62. who mana ges your apartments
12. your co usi ns 63. who has ch ildren i n college
13. your ch ildren 64. who likes to dance
14. your au nts and u ncles 65. who sold you your car
15. your spouse’s relatives 66. who you met at a party
16. w h o you went to scho ol w ith 67. who likes to buy th i n gs
17. w h o w orks w ith you 68. who you’ve met on a plane
18. w h o is retired 69. who does volunteer work
19. w h o w orks part-time jobs 70. who you like the least
20. w h o you like the most 71. who has been i n network marketin g
21. w h o was laid off 72. who needs a new car
22. w h o bo u g ht a new h ome 73. who wa nts to g o o n vacati o n
23. w h o answers classified ads 74. who w orks too hard
24. w h o runs personal ads 75. who was i njured at work
25. w h o gave you a busi ness card 76. who lives in your nei g hb orho od
26. w h o w orks at n i g ht 77. who is your boss
27. w h o delivers pizza to your home 78. who delivers your mail
28. w h o sells Avon or Mary-Kay 79. who calls you at home
29. w h o sells Tupperware 80. who calls you at w ork
30. w h o wa nts freedom 81. who delivers your paper
31. w h o likes team sports 82. who ha ndles your gardeni n g
32. w h o is a fund-raiser 83. who watches your ch ildren
33. w h o watches TV often 84. who attends your ch urch
34. w h o w orks on cars 85. who you met on the street
35. w h o likes political campai g ns 86. who you meet throu g h friends
36. w h o are soc ial networkers 87. who ta ilors your clothes
37. w h o is in the military 88. who sells cosmetics
38. w h o your friends kno w 89. who ba gs your groceries
39. your dentist 90. who wa nts a promot i o n
40. your doctor 91. who is overwei g ht
41. w h o w ill help you 92. who is health co nsci o us
42. w h o w orks for the g overnment 93. who recycles
43. w h o is unemployed 94. who buys bottled water
44. w h o attends self-improvement seminars 95. who has allerg ies
45. w h o reads self-help books 96. who is wealthy
46. w h o reads bo oks on success 97. who has a lot of friends
47. your ch ildren’s friends parents 98. who exercises regularly
48. w h o was your boss 99. who belon gs to the chamber of commerce
49. your parents friends 100. who is your paper boy
50. w h o you’ve met wh ile on vacati o n 101. who did your mortga ge
51. w h o wa its on you at restaurants 102. who haven’t you listed yet
®
24 HOUR GAME PLAN

STEP 1 Invite 5 - 7 of your closest friends to your 1st presentation
When Inviting: Be Natural (Enthusiasm + Urgency = Great Results)
“Hello (Name), “Hello (Name), If they ask questions:
I just saw something I’m very interested I just saw something I’m really excited “I was just introduced to it myself so
in that Donald Trump is endorsing and about. Donald Trump is endorsing it I’d rather not try to explain it. I can tell
featured on an episode of The Celebrity and featured it on an episode of The you this, it’s a business opportunity
Apprentice. It may or may not be for Celebrity Apprentice. Trust me, I know
you, however I’m having a few of my
OR you are going to want to hear about it!
and Donald Trump is endorsing it.
You really need to see this in the same
closest friends over to take a look at I’m having a few of my closest friends way I did. Based on our relationship,
it. We’re getting together at (Time/ over tonight to take a look at it. We’re would you do me a favor and stop by
Location). Would you do me a favor getting together at (Time/Location). to take a look?”
and stop by?” Can you make it?”
If they can’t make it:
“When is the soonest we can get
together?”
GOAL
1. Have prospects become representatives or customers from your presentations
2. Earn Executive Team Trainer (ETT) and Executive Team Leader (ETL) in your 1st 30 days
To qualify as a Team
Trainer, a representative
ETT ETT Monthly Team CABs*
ETL ETL Monthly Team CABs*
1 2
must have a minimum 2 QTT= $100 3 QTT= $200

of 5 Points. One account
4 QTT= $500 5 QTT= $750
of the same service from
the representative’s 6 QTT= $1,000 10 QTT= $1,500
household can be used
to count toward TT
QTT QTT 9 QTT= $1,500
12 QTT= $2,500
ETT ETT ETT 15 QTT= $2,500
20 QTT= $3,000
qualifications. Refer to 15 QTT= $3,000 25 QTT= $4,000
ACN’s Compensation 30 QTT= $5,000
Plan for details. 35 QTT= $6,000
40 QTT= $7,000
1
To qualify for the Executive Team Trainer position, a representative must be a qualified TT with at least 1 qualified TT in 2 separate legs at any level. 2 To qualify for the Executive Team Leader position, a
representative must have at least 15 Points and at least 1 qualified ETT in 3 separate legs at any level. *Team Customer Acquisition Bonuses (T-CABs) are paid based on the number of Team Trainers that
start in a calendar month and get qualified within their first 30 days. Points: Bundled Local and Long Distance Service = 2 Points; Long Distance = 1 Point; Digital Phone Service = 1-7 Points (depending on
plan selected); Wireless = 2-3 Points (depending on plan selected); Satellite TV = 2 Points; Home Security = 2 Points; Ontario Gas = 1 Point; Ontario Electricity = 1 Point; Quebec Gas = 2 Points (Large & Small
Business Customers Only); British Columbia Gas = 2 Points; Manitoba Gas = 2 Points; Your Business Assistant = 1 Point (following 45 days of enrollment).
Your Initial Customer Sources:

1. Yourself (you can become your own customer) CUSTOMERS ARE VERY
2. Prospects (who are not interested in the opportunity or who have not yet joined ACN) IMPORTANT!!
• Local, Long Distance Bundle or Long Distance Stand Alone and High-Speed Internet -
call ACN Order Entry at (888) 257-4545 or sign up online at www.myacncanada.ca
• Digital Phone Service, Wireless and Energy - sign up online at www.myacncanada.ca
• Home Security - call 1-866-952-0825
• Satellite TV - call 866-350-8021 or sign up online at www.myacncanada.ca
STEP 2 Repeat Step 1 STEP 3 Repeat Step 1 Again

nd
Your 2 Presentation Your 3rd Presentation
www.acninc.com • www.acnintegrity.com • www.myacncanada.ca

Success as an ACN representative is not guaranteed, but rather influenced by an individual’s specific efforts. Not all ACN Independent Representatives make a profit and no one can be guaranteed success as an ACN Independent Representative.
©ACN 2010 24HRPlan_CAENG_RP_W_070110
The Overview
®
www.acninc.com • www.acnintegrity.com • www.myacncanada.ca
1 COMPANY 2 3 OUR COMPETITIVE
SERVICES
as seen ADVANTAGE
®
on... North Carolina
ACN World Headquarters
ACN Amsterdam
• ACN started in the U.S. January 1993
• International Home Services Provider Wireless Local and Internet Satellite TV Traditional Providers
Long Distance
• Numerous Countries on 3 Continents
Media
Mee
edia Telemarketing
mark
ar Mass
Ma
aass
• Over Half a Billion in Revenue and Growing
Advertising
verrtis
t Mailing
Mail
lling YOU
• Millions of customers
ACN Sydney ACN Montreal
• Featured in:
- INC - Success From Home The world’s largest direct selling Customers
- USA Today - Success
- Fortune - Direct Selling News telecommunications service provider! Energy Home Security Digital Phone Service RELATIONSHIP MARKETING!
with Video Phone
4 PERSONAL RESIDUAL INCOME 6 OVERRIDING RESIDUALS* 7 STARTING 8 BALANCED
on your customers 1% to 10% POSITION COMPENSATION
Assuming each representative in 5 100% of all moneys paid are customer based
acquires 20 customers with ACN:
5 (support)
OVERRIDING an average monthly bill of $38 Residual
RESIDUAL INCOME
Level Commissions* Team • Customer $ Commissions
YOU • Representative
1 1/4%
Monthly Residual Income
on your team’s 2
would be: $11,000+
• Marketing
2 1/4% 4
customers 3 1/4% 8
• Product
50% of example = $5,500+ Customer
¼% to 8% 4 1/2% 16
10% of example = $1,100+ YOU: Acquisition
5 3% 32 (acquire)
*Commission percentages are higher Bonuses
6 5% 64
*
Hypothetical example for illustrative purposes only. Represents
for video phone customers on levels • Customers
the average monthly billing of a local bundled customer at $38 or
3 through 7 7 8% 128 • Representatives
20 IRIS Video Phone customers with a monthly bill of $32.99. TIME
9 10 TRAINING & SUPPORT
QTT ETT ETL TC RD RVP SVP
Qualified Executive Executive Team Regional Regional Senior
Team Trainer Team Trainer Team Leader Coordinator Director Vice President Vice President • How to acquire customers
• How to build your team
YOU YOU YOU YOU YOU TC Compensation TC Compensation
PLUS
RVP Compensation
PLUS Local, Regional &
QTT1 ETT 2
ETL 3
TC RD RVP Compensation
International Training
Residual Income PLUS
Beyond 7th Level SVP Compensation Events
ETT ETT ETT Customers4 Customers4 Customers4 TC TC TC
QTT QTT INCREASED
In Business for Yourself,
Residual Income Residual Income on
Beyond 7th Level Organization but Never by Yourself!
Eligible for annual retreat
Eligible for annual retreat Eligible for annual retreat Eligible for annual retreat
Monthly Team CABs Monthly Team CABs $38 is the average commisionable revenue of a bundled
up to $3,000 up to $7,000 Monthly Team CABs Monthly Team CABs Monthly Team CABs local and long distance customer as of June 2007. T-CABs
up to $25,000 up to $31,000 up to $50,000 are promotional bonuses earned monthly based on the
(Includes TC Team CABs) number of new Team Trainers who acquire the minimum
1
required customers within their first 30 days. For complete
5 Customer Points required 25 Customer Points required 315 Customer Points required 4200 Customer Points in 3 separate legs required
Customer Points are based on services purchased. Preferred Customers are equal to 2 points each. details, please see ACN’s Compensation Plan Overview. No
SEE ACN’S COMPENSATION PLAN FOR COMPLETE DETAILS compensation is earned at ACN unless customers are
acquired. FOR USE IN CANADA ONLY
Success as an ACN Representative is not guaranteed, but rather influenced by an individual’s specific efforts. Individual results will vary.
©ACN 2010 CAENG_1-10_RP_070110
The Services You Need Today…
The Services You Want Tomorrow.
They are all here at
®
ACN provides the total package for your telecommunications needs: Outstanding
• See the person you are talking to with ACN’s innovative video phone powered by ACN Digital Phone Service.
• Enjoy the largest local and long distance coverage area – more than any other carrier.
Market
• Experience the power of choice: 50 million wireless subscribers change their provider every year – ACN Wireless represents Opportunity:
the top carrier and provides substantial savings over retail.
• Thriving $1.75 trillion-dollar
• Help protect what’s important to you with the number one name in home security – ADT. Services provided by Security
Choice – an authorized ADT company. global telecommunications
• Make the switch to ACN Satellite TV and tune in to more than 100 HD channels and customized entertainment and home services
packages. Pair the latest equipment with programming the whole family will enjoy industries
• Benefit from the efficiency and reliability of ACN Canada Energy. Depending on where you live, you can choose from
electricity or natural gas for your home or business. Plus, get an environmentally-consciousenergy program and help improve • Market the services people
the world around you. already need and use every
day, as well as the services
of the future – today
• Lasting residual income –
acquire a customer once
and get paid on that
customer as long as they
continue to use the service
or for the term of the
contract
• Complete back office
support frees you to focus
on your business: order
provisioning and
activation, billing, credit
and collections, customer
care, product development
and marketing

Name
®
&RQQHFWLQJ\RX\RXUIDPLO\ Address
\RXUIULHQGV\RXU/,)( City Province Postal Code
Email Phone #
1 Wireless Service 4 TV Service
Current Provider __________________________________________ Current Provider_______________
My monthly bill is approximately $______________ My monthly bill is approximately $___________
• Bundled with: Internet Phone TV All Bundled with: Internet Phone Wireless All
• Total Bill $_____________ Number of receivers_____ Months left on contract____
Months left on current contract _______ Minutes on plan_______ I currently have HDTV DVR
Number of phones on plan ___________
5 Energy Service
I last upgraded my phone(s) approximately: ___ Months ___ Years
Current Provider ________________
I like my handset
Type of service: Natural Gas Electricity Both
I am interested in updating my handset
My monthly energy bill is approximately $__________
I am interested in a wireless card for my laptop
I am interested in the following: (check all that apply)
2 Local/Long Distance Service Residential Electricity (Ontario Only) Business Electricity (Ontario Only)
Current Provider ______________________________________ Residential Natural Gas (Ontario, Business Natural Gas (Ontario, Quebec,
Primary Phone Number __________________________________ British Columbia & Manitoba) British Columbia & Manitoba)
My monthly bill is approximately $____________ I would like to learn more about living greener
• Bundled with: Internet TV Wireless All 6 Home Security Service
International Calls: Yes No
Current Provider ______________________________
Long Distance: Yes No
My monthly bill is approximately $__________
I am interested in Unlimited Calling:
Yes No
I have home security service today
3 High Speed Internet Service I do not have home security service today, but I am interested in getting a
Current Provider __________________________________ home security system and would like more information.
My monthly bill is approximately $____________
Do you receive unlimited downloads yes no 7 Digital Phone Service with Video Phone
Type of service Cable Dial-up Do you call anyone who you wish you could see more often?
DSL Wireless Aircard (Provider___________) I am interested in Digital Phone Service (Unlimited Calling)
Bundled with: Phone TV Wireless All
PERSON WHO INVITED ME: Total Monthly Bill Amount $
COMMENTS: Total Yearly Bill Amount $
©ACN 2010 CustAcq_CAEN_Hor8.5x11_W_CC_052510
LAUNCHING A NEW REP!
Things you will need.
1. Computer or Laptop and Air Card

2. Credit Card
3. SSN or EIN Number
4. Know the services you currently have
5. Have Copies of Phone Bills, Services to Redirect, Contracts
6. 2-3 hours of time
7. Video Phone
STEP 1 Launching
Use the Team RPM Launch sheet

You can download at:
http://www.globalwealthinstitute.net/Documents/LaunchDocs/Updated%20L
aunch%20Document_Can_2010.pdf
Register for the Team RPM Newsletter at www.globalwealthinstitute.net
Fill in all of the ''up-line" information
Determine your "Why"
Set Goal for ETT and ETL
Create your contact list
Schedule your PBR's (private business receptions)
Review how to Invite
STEP 2 Signing up your "first 3" top line representatives
Go to your WEBSITE
***If you have one already set up, if not go to Step 2A***
EXAMPLE: WWW.GINAWEBER.ACNREP.COM
Click on "Get Started"
Click on Canada
Read through Independent Representative Agreement and ACN's Policies
and Procedures, Click Yes and Submit
Choose Individual or Business
Enter all information. At the bottom of this page there is a box for your
sponsor ID. It should appear automatically. Click continue with address
You will receive your Representative ID number (Write this down)
Print this page and keep for your files
If you are a brand new rep and do NOT have your website set up, follow
these instructions in 2A.
STEP 2A Get .Access to Your Back Office. -Your back office/website is

worth 1 point (after 45 days) and the fee is $34.99 a month.
Go to www.myacn.acninc.com
Click on "First time login"
Enter Rep ID number
Create a password (Write down your password!)
STEP 3 Set Up Your Business Tools
Click on #2 "Business Assistant Sign Up"

Go to "Sign up Online" Purchase the Business Assistant monthly service
$34.99 per month. This is the most effective and efficient way to run your
business!
Enter Credit Card information
Enter your URL name _____________.acnrep.com
On bottom left hand corner, click on create and manage your website
Click on “Update personal information" (top right hand comer) and add your
contact information
Click on "Modify website: pick whatever template you want
Now watch the TT training video. Click on the link which states "New Team
Trainers start here in purple" Review the Team Trainer Success System
online! Print the materials and create your ACN Reference Binder.
This is your ACN back office. Be sure to review the entire site. To check on
your organization daily, click on: My Business, Downline Reporting,
Hierarchy. You will be able to see the status of all of your reps, services
ordered, points acquired and their contact information.
To sign into your back office every day, just go to www.myacn.acninc.com

and enter your Representative ID number and password.
The back office updates every 12 hours usually. When you order services,
it may take 24-48 hours for your points to show up. Now your website is set
up.
STEP 4 Get Qualified
You need 5 points to become a QTT (Qualified Team Trainer). 2 of those

points need to be "preferred points".
Congratulations! You have already earned 1 point by ordering the

Business Assistant! (After 45 Days)
Preferred Services Points are:
Digital Phone Service with The IRIS V Video Phone 2 pts

Satellite TV 2 pts
Bundled Local and Long Distance 2 pts
ADT Home Security 2 pts
Wireless - New accounts (individual or aircard) 2 pts
Energy - Gas and Electric 2 pts
We recommend ordering a IRIS V Video Phone and transferring two of the

other services for yourself or one of your customers. We want you to be a
QTT in 45 minutes!
STEP 5 24·Hour Game Plan
Your next goal is to reach the level of Executive Team Trainer. To qualify
as an ETT, you must be a QTT with at least 1 Qualified TT in 2 separate
legs (at any level). Once you reach ETT, you are eligible to earn Team
Customer Acquisition Bonuses of up to $3000 a month!
Make a list of all of the people you know. Introduce the business to as
many people as you know as Soon as possible. You may do this 4 ways:
1) One on one meetings.

2) Hosting home meetings, called PBR.'s (Private Business Receptions)
3) Attending larger scale BOM’s (Business Opportunity Meetings)
4) Electronically (out-of-state reps)
STEP 6 Register for Training
Attend and register for Local, Regional and International Training Events
Weekly Training
Tuesday night BOM (Business Opportunity Meeting)

7:30 - 8:30 p.m.
Friday night ETT and Above Training

6:30 - 9:30 p.m.
Saturday BOM and Training

10 a.m. - 11 a.m. Business Opportunity Meeting
11 a.m. - 1 p.m. Training
To check weekly locations for trainings go to:

http://globalwealthinstitute.net/schedule.html
Regional
Held every 4 to 6 weeks. Check with your upline for the next one.
International
Held 4 times per year. Sign up through your back office.
TEN CORE
COMMITMENTS
1. The 24 Hour Game Plan
• Learn it
• Teach it
2. The Correct Customer Acquisition & Retention Process

• Learn it
• Teach it
3. ACN’s Compensation Plan

• Learn it
• Teach it
4. Support Weekly Presentations & Trainings in Your Area

• Attend and bring guests
• Teach others to do the same
5. Regional & International Events

• Attend and bring guests
6. Understand the Law of Large Numbers -

One to Five Exposures a Day
• Hand out Opportunity Discs
• Sign up for Auto-Shipping
7. Monitoring Your Business

• Be an Independent Representative
• Utilize MyACN for Representatives
• Personal Customer List
• Downline Reporting
• Distributor Websites
• Communication
• Product Information
• Event Registration
8. Personal Growth
• ACN Training
• Invest in yourself
• Books
• CDs
9. Have a Working Partner

• Encourage each other
• Hold each other accountable
• Have fun
10. ACN’s and Your Long-Term Vision

• Understand it
• Commit to it
• Get others to commit to it
©ACN, Inc. 2006 10 CC 072106

®
One-Stop Home Services Solution

With the ACN Product Portfolio
ACN’s Extensive
Product Portfolio
Offering you all the home
services you need, all in one
convenient location.
Choose the services you need:

Phone Service Wireless Home Security Energy Satellite TV
Choose from: Get Choice of Power your world with ACN More than
Digital Phone Service exceptional monitoring Canada Energy through 100 HD
Get unlimited calling in Canada, coverage packages offered Planet Energy. Depending channels and
the U.S. and Puerto Rico. Plus, add with Canada’s through our on where you live, you can customized
an ACN Video Phone and see the largest partner Security choose from electricity or entertainment
person you’re talking to! network Choice, an ADT natural gas for your home or packages
Local and Long Distance through authorized business. ACN offers you the through
Select the calling plan that meets TELUS company. efficiency and reliability you Bell TV.
your needs and get the calling Mobility. Plus, want for your energy needs.
features you want and expect! choose from a Available in Manitoba, Ontario,
Bundle with High Speed wide selection Quebec and British Columbia.
Internet of handsets Programs vary by province.
Lightning-fast speeds, multiple and rate plans.
email accounts and no equipment
to purchase!
Check availability
and sign up at myacncanada.ca.
Please be sure to include the Team ID Number below.
Please call me if you have any questions.
Digital Phone Service • Local & Long Distance • High Speed DSL • Wireless • Home Security • Energy • Satellite TV
©ACN 2010 CAProductOverview_PR_LO_W_062410
The road to life
IRIS V
video phone
can take us places
we never expected.
The ACN IRIS V Video Phone can help you get
there. Share all of life’s moments face-to-face.
seeing is believing. Invite out-of-town

guests over to see
your new place.
Unwrap surprises
together.
Celebrate everyday
moments.
Admire a work
of art.
Features and Benefits:

• See the person you’re talking to Video Phone Pricing: Never miss another
moment.
• Enhanced video quality $129.99 equipment charge
• Project images to a larger screen $32.99 monthly service charge
(two-year agreement required)
• Bonus: Digital Photo Frame
Please be sure to include the Team ID Number below.
myacn.com • myacncanada.ca Please call me if you have any questions.

®
Limitless Connections
With ACN Digital Phone Service
Alberta & British Columbia
ACN Digital
Phone Service
with Video Phone
Clear connections over your High
Speed Internet with unlimited
calling, significant savings over
traditional phone service and so
much more! Check out
the new
IRIS V Video
Build your ultimate communications package: Phone
Digital Phone Service Bundle with High Speed Internet

Make unlimited calls anywhere in Canada, the U.S. Add a High Speed Internet plan to your Digital
and Puerto Rico. Phone Service:
» Talk as much as you want and save on your bills. » One bill to cover your communication needs.
+
» Plans starting at $32.99/month! » Talk and surf the web without interruptions.
» Add a Video Phone for face-to-face communication. » Speeds up to 6 Mbps.
» Featuring: » Free 4-port Wireless Modem
» See the person you’re talking to
» Send & receive Video Mail
Special Pricing*
» Project onto a larger screen » $49.98/mo for the first three months
» Bonus Feature: Digital Photo Frame $69.99/mo thereafter
*Pricing available for Alberta and British Columbia
customers only. Service available in select areas.
Check availability and Take your communications further with

sign up at myacncanada.ca ACN Digital Phone Service Accessories!
Digitally Video Phone
Please be sure to include the Team ID Number below. Links
Enhanced
Cordless Phones
Please call me if you have any questions.
Digital Phone Service • Local & Long Distance • High Speed DSL • Wireless • Home Security • Canada Energy • Satellite TV
©ACN Inc. 2010 CA_ABBC_DPS_PR_LO_W_072710
ACN World Plan Competitive Analysis
Carrier ACN ACN Bell Bell Videotron Rogers Shaw TELUS
Province Quebec/ Quebec/ Quebec Ontario Quebec Ontario BC & BC &
Ontario Ontario Alberta Alberta
Plan Digital Digital BELL "BELL Videotron Rogers SHAW + TELUS
Phone Phone Unlimited Unlimited International Unlimited CA & US, CA & US,
Service Service International International Premier International 1,000 int'l 1,000 In-
with with "THE ""THE "THE minutes ternational
World World WORLD" & WORLD"" WORLD" & with DSL Minutes
Plan Plan DSL & DSL" DSL with DSL
Monthly Charge $32.99 $32.99 $41.95 $44.95 $27.95 $44.95 $55.00 $40.00
Features Included 11+ 11+ 10 10
Includes Internet No Yes Yes Yes No Yes Yes
Unlimited Calling Yes Yes Yes Yes No Yes No
LD Monthly $17.00 $17.00 $29.95 $29.95 $6.00 $34.95 $20.00
Charge
Network Fee $5.95 $5.95 $5.95 $4.95
DSL/Dry loop or $37.00 $31.95 $31.95 $41.95 $34.19 $35.00 $30.00
Cable Internet
$3.95 $3.95
TOTAL MRC: $49.99 $86.99 $123.75 $126.75 $75.90 $120.04 $90.00 $94.95
ACN TELUS
Plan Digital Phone Unlimited - Video Phone option TELUS Home Connection Pkg Call Int'l Plus
Availability Canada and United States TELUS Footprint Only
Video Communication
Video Phone $129.99 Not Available

Seeing the Person You're Calling Priceless
Local/Long Distance Calling $32.99 $60.00
Unlimited Local 9 9
Unlimited Long Distance Canada U
Canada, U.S.,
S and Puerto Rico Canada & U
U.S.
S + 1000 Int'l Min
In-Network Calling Global Not Available
FREE Features
Basic Voice Mail 9 9

Included Features 16+ 16+
FREE Enhanced Services
Online Account Management 9 Not Available

Listen to Voice Mail Online 9 Not Available
E-mail Notification of Voice Mail 9 Limited
Regulatory Fees/Surcharges $0.00 $5.45
Monthly Recurring Charges (MRC) $32.99 $65.45
HIGH-SPEED INTERNET
Service Provider ACN 5.0Mbps without Phone Line TELUS High Speed Enhanced 3.0Mbps
Monthly Recurring Charge $37.00 $35.95
TOTAL COMBINED $69.99 $101.40
CC_CA_ALBC_061011
ACN Bell Canada
Plan Digital Phone Unlimited - Video Phone option Unlimited Home Phone Choice
Availability Canada and United States Bell Canada Footprint Only
Video Communication

Unlimited Local 9 9
Unlimited Long
g Distance Canada, U.S., and Puerto Rico Canada and U.S.
FREE Features

Included Features 16+ 5

HIGH-SPEED INTERNET
Service Provider ACN 5.0Mbps without Phone Line Bell Canada Total Performance DSL 5.0Mbps
CC_CA_ONT_061110
ACN Bell Canada
Plan Digital Phone Unlimited - Video Phone option Unlimited Home Phone Choice
Availability Canada and United States Bell Canada Footprint Only
Video Communication

Unlimited Local 9 9
Unlimited Long
g Distance Canada,, U.S.,, and Puerto Rico Canada and U.S.
FREE Features

Included Features 16+ 5

HIGH-SPEED INTERNET
Service Provider ACN 5.0Mbps without Phone Line Bell Canada Total Performance DSL 5.0Mbps
CC_CA_QUE_061110
®
Calculation & Payment of T-CABs for TCs, RDs and RVPs

TC, RDs and RVP T-CABs are paid according to the Bonus Program applicable to the country of the originating new Team Trainer.
T-CAB Frequently Asked Questions

How will the new calculations work?
The new calculations will be based upon the bonus amount applicable to the country of the newly qualified Team Trainer.
Example: A TC recruits 50 new, international qualified open-line TTs in October. The TC is eligible to receive TC open-line T-CABs for 50 reps.
Therefore the TC will receive a percentage of the total Bonus per country:
Number of QTT per Percentage of Overall Threshold/amount per Corresponding amount Converted amount
country country in local currency (to US$)
20 US 40% 50/12000 US$ 4800 $4,800.00
11 AU 22% 50/10000 AU$ 2200 $1,677.84
10 DE 20% 50/10000 DE € 2000 $2,560.26
3 CH 6% 50/15000 CHF 900 $730.05
3 DK 6% 50/4500 DKK 4500 $772.19
3 UK 6% 50/4500 £ 270 $510.52
Total=50 Total=50 $11,050.86
Conversion table (for illustration purposes only)

AUD = Australian Dollars .762654 GBP = G.B. Pounds 1.890824
CAD= Canadian Dollars .892092 NOK = Norwegian Kroner .160218
CHF = Switzerland Francs .811162 NZD = New Zealand Dollars .632099
DKK = Danish Krone .171598 SEK = Swedish Krona .138994
How can I see which country the New TT is from?

In Downline Reporting, all representatives reflect their country of origin with their national flag beside their name. By using Downline
Reporting, managing T-CABs has never been easier.
Will I receive payments in different currencies?

Although the calculations are based upon the country of origin and therefore applicable currency, once a level of T-CAB is reached, the
payout will reflect the currency of the country that the earning TC, RD or RVP resides in. Currency conversions are based on the monthly
exchange rate on the date of payout generation.
How can I see what T-CABs I have been paid?

As always, T-CABs can be viewed on the weekly CAB statements. There is a T-CAB calculation summary also available. Both of these can be
located by visiting MyACN for Representatives and going to the sections for CABs & Commissions or Downline Reporting.
What benefits does a TC, RD or RVP gain from this approach?

Because we are an international company which operates in a variety of different countries worldwide, ACN wants Independent Represen-
tatives to benefit from all bonus programs. By recruiting across borders, you can take advantage of opportunities in the bonus programs of
other ACN countries.
©ACN, Inc. 2010 TCABCalculation_Flyer_RP_070110
® E F F E C TIVE JUL Y 1, 2010
Canada Compensation Plan Overview

STARTING
POSITION EARNED POSITIONS
Team Trainer Team Regional Regional Vice
Executive Team Executive Team Senior Vice
(TT) Coordinator Director President
Trainer (ETT) Leader (ETL) President (SVP)
$499 + tax (TC) (RD) (RVP)
QUALIFICATIONS
5 Points
A qualified TT 15 Points 6 TCs or above in
One account of the + + 1 TC in 1 TC in 6 separate legs
same service from 200 Points in
1 qualified TT in 2 1 ETT in 3 separate legs 4 separate legs with at least
the representative’s 3 separate legs
household can be used separate legs 3 separate legs (at any level) (at any level) 3 RD or RVP legs
to count toward TT (at any level) (at any level) (at any level)
qualifications.
ETL RVP SVP

ETT TC RD
TC RVP TC RD
TC TC
ETT ETT RD RVP
QTT QTT TT TT TT TC TC
TC
ETT TC TC
QTT 200 200 200
TC
Minimum Monthly Minimum Monthly Minimum Monthly

Downline Billings: Downline Billings: Downline Billings:
RD= $50,000 RVP= $75,000 SVP= $500,000
Monthly billings are reported two to three months in arrears.
Customer Acquisition Bonus Schedule

TC RVP SVP
Open Line = $50 Open Line = $30 Open Line = $30
1st generation = $20 1st generation = $15 1st generation = $15
CABs (Customer Acquisition Bonuses) are earned when TCs and above assist a newly sponsored TT in getting qualified within their first 30 days. There are no CABs for RDs. CABs will be paid 14 days following the new TT’s start date
once they qualify. A representative’s start date is determined by the date of payment of their TT application fee or the date their first customer is entered. In order to receive CABs, TCs and above must maintain the minimum number
of personal customers to be qualified as a Team Trainer. Please see the bonus document on MyACN for promotional adjustments to the Compensation Plan.
Customer Point System

Preferred Customers Other
Bundled Local and Long Distance Customer = 2 Points Long Distance = 1 Point
Digital Phone Service with Video Phone (Includes Primary Account for Family Plans) =
2 Points Digital Phone Service with ATA* = 1 Point
IRIS V Video Phone Customers count as 3 Points each 60 days after the enter date
Wireless1 - new accounts (individual or air card) = 2 Points Digital Phone Service Family Plan = 1 Point per line
(includes Primary Line for Family Plans) (limit 4 lines per primary account)
ADT Home Security1 = 2 Points Wireless Family Plan1 (2-3 lines) = 1 additional Point
Satellite TV1- Bell TV = 2 Points DSL = 1 Point
Ontario Gas1= 1 Point New Dial-Up Internet = Commission Only
1
Ontario Electricity = 1 Point ACN Your Business Assistant = 1 Point
1 (following 45 days of enrollment)
Quebec Gas = 2 Point (Small and Large Business Customers Only)
British Columbia Gas1= 2 Points
Manitoba Gas1= 2 Points
1These customers will only count toward qualifications for the term of their contract agreement.
* Limit of 2 Digital Phone Service Accounts with an ATA from the same credit card, name, or household towards qualifications. Any additional accounts will not count towards qualifications but commissions will be paid on these accounts.
Any Digital Phone Service, ACN Wireless , Satellite TV or ADT Home Security Customer that cancels in 90 days will be immediately purged regardless of the reason for cancelling and will result in automatic reversal of all bonuses, CABs and
T-CABs.
©ACN 2010 CAENG_COMPPLAN_W_RP_070110
COMMISSIONS BY SERVICE
ACN Energy QUALIFICATIONS FOR EACH COMMISSION LEVEL
Communication IRIS V Video
Levels for Large
Services** Phone Customer Points
Businesses
Personal* 1-10 % 1-10 % 1% 1
1 ¼% ¼% ½% 10
2 ¼% ¼% ¼% 10
3 ¼% 1/2 % ¼% 20
4 ½% 1% ¼% 20
5 3% 5% ------ 40
6 5% 7% ------ 40
7 8% 10 % ------ 40
A RD earns commissions on all customers below 7th level to an
Open Line RD*** 1% 1% ¼%
unlimited number of levels to the next RD’s 7th level.
Open Line RVP 1½% 3% ½%

A RVP earns commissions on all customers below 7th level to an
1st Generation RVP 1% 2% ¼%
unlimited number of levels to the next RVP’s 7th level.
2nd Generation RVP ½% 1% ------
Open Line SVP 2% 3% ¼% A SVP earns commissions on all customers below 7th level to an
unlimited number of levels to the next SVP’s 7th level.
1st Generation SVP 1% 2% ------
*See Personal Commissions schedule below. **Local service and Energy service are 50% commissionable. All other services are 100% commissionable. ***RD commissions are not paid to RVP
or SVP positions. Note: RDs, RVPs and SVPs must maintain minimum Team Trainer qualifications to qualify for commissions.
PERSONAL COMMISSIONS WIRELESS COMMISSION BILLING PER MONTH

(paid over contract term*)
Billing Volume* Commission**
$0 to $1,999 1% One Line or Air Card - $40
$2,000 to $2,999 2% 2 Line Family Plan - $60
$3,000 to $3,999 3% 3 Line Family Plan - $70
$4,000 to $4,999 4%
HOME SECURITY COMMISSION BILLING PER MONTH
$5,000 to $5,999 5% (paid over contract term*)
$6,000 to $6,999 6% $40
$7,000 to $7,999 7% *Unless a customer cancels pror to the end of the term.
$8,000 to $8,999 8%
$9,000 to $9,999 9% SATELLITE TV COMMISSION BILLING PER MONTH
(paid over contract term*)
$10,000 + 10 %
$35
* Billing from ACN Energy for Large Business Customers does not
count toward personal billing volume.
**Upline commissions are half the standard commissions if the
personal customer volume exceeds $3,000 Local Service and Commissions are calculated based on fully commissionable,
Energy Service actual monthly billings excluding Wireless and Home
Note: ACN reserves the right to adjust the commission schedule for individual
Security. Commissionable Revenue for Wireless and Home
accounts such as business and affinity programs where required. are 50% Security customers is a fixed amount based on the plan.
commissionable
The average ACN Canada active Independent Representative in 2008 earned over $500. Active Independent Representatives are those that earned money and
acquired at least one new customer during the year. ACN Canada Independent Representatives are prohibited from making any claims of earnings other than the
amounts provided above. Subject to ACN terms & conditions and policies & procedures of the Independent Representative Agreement.
®
NORTH AMERICA • EUROPE • ASIA PACIFIC
www.acncanada.ca ©ACN 2010 CAENG_COMPPLAN_W_RP_070110

UNDERSTANDING THE ACN COMPENSATION PLAN -
Canada
The ACN Opportunity is designed to help you build a business that produces immediate as
well as long-term income. Understanding ACN’s Compensation Plan is important to your
success, as it is one of ACN’s greatest strengths. The Compensation Plan is best
understood using this document in conjunction with ACN’s Compensation Plan Overview.
Positions and Qualifications

Representatives Start at the Team Trainer (TT) position.
There are six earned positions:

x Executive Team Trainer (ETT)
x Executive Team Leader (ETL)
x Team Coordinator (TC)
x Regional Director (RD)
x Regional Vice President (RVP)
x Senior Vice President (SVP)
ACN’s Compensation Plan offers a simple but powerful incentive for you to work your way into the earned
positions – the higher you go, the more income you can earn.
Customer Point System

ACN utilizes a Customer Point System in regards to representative qualifications:
Preferred Customers –
Bundled Local and Long Distance Customer = 2 Points
Digital Phone Service with Video Phone = 2 Points
IRIS V̄ Video Phone Customers count as 3 Points each 60 days after the enter date.
1
Wireless – New accounts (individual or air card) = 2 Points
Home Security Customer1 = 2 Points
1
Satellite TV = 2 Points
1
Ontario Gas = 1 Point
Ontario Electricity1 = 1 Point
1
Quebec Gas = 2 Points (Large and Small business customers only)
British Columbia Gas1 = 2 Points
1
Manitoba Gas = 2 Points
Other
Long Distance = 1 Point
Digital Phone Service with ATA = 1 Point
DSL = 1 Point
New Dial-Up Internet – commission only
Digital Phone Service Family Plan = 1 Point per line (limit 4 lines per primary account)
Wireless Family Plan1 (2-3 lines) = 1 additional Point
Your Business Assistant = 1 Point (following 45 days of enrollment)
1
These customers will only count toward qualifications for the term of their contract agreement.
Team Trainer (TT) Qualifications

All ACN representatives MUST acquire customers in order to qualify for their positions. To qualify for their
position, Team Trainers must acquire and maintain at least 5 Points. One account of the same service from the
same household can be used to count toward TT qualifications.
Qualifications of Earned Positions

Executive Team Trainer –
o You must be a qualified Team Trainer with a minimum of 5 Points AND
o Have 1 qualified TT in 2 separate legs (at any level)
Qualified ETTs must maintain minimum TT qualifications.
©ACN 2010_CAEN_ CompPlanDesc_RP_W_7.1.10

Set a goal to reach ETT within your first 30 days
Executive Team Leader –

o You must have a minimum of 15 Points AND
o Have 1 Executive Team Trainer in 3 separate legs (at any level)
Qualified ETLs must maintain minimum TT qualifications
Set a goal to reach ETL within your first 90 days.
Team Coordinator –
You must have three separately sponsored organizations, or “legs,” and each must
contain at least 200 Points.
For example, if you sponsored one person directly and they acquired 200 Points all
by themselves, that leg would count toward Team Coordinator qualifications. If you
sponsored another person and they recruited nine people within their organization
and each of those 10 people acquired 20 Points, that also equals 200 Points.
Set a goal to achieve this position within your first 120 days.
Regional Director –
You must have at least 1 person achieve the position of Team Coordinator anywhere in
each of 3 separate legs at any level. and have a minimum of $50,000 in monthly billings
of ACN’s services in your total downline organization.*
* Monthly billings are reported two to three months in arrears.
Set a goal to achieve this position within your first 6 months.
Regional Vice President –

You must have at least one person achieve the position of Team Coordinator
anywhere in each of four separate legs of your organization and have a minimum of
$75,000 in monthly billings of ACN’s services in your total downline organization.*
Set a goal to achieve this position within one year.
Senior Vice President –

You must have six Team Coordinators or above in each of six separate legs,
with at least three of these six legs containing an RD or RVP and
have a minimum of $500,000 in monthly billings of ACN’s services in your
total downline organization*
ACN’s Compensation
ACN representatives can earn money in two ways:

1. Monthly commissions based on their customers’ usage of our services
2. Weekly Customer Acquisition Bonuses (CABs)
Over time, the majority of your compensation will come from the residual income created from all of the
customers’ monthly billings on all of the levels of your organization.
The bottom line in building your ACN business is that you’re acquiring customers and sponsoring
“customer-getters” in order to build a residual income for yourself.
Monthly Commissions
As you begin to acquire personal customers, you can qualify to earn between 1% and 10% of their monthly bills
for as long as they continue to use ACN’s services. How much you earn is based on the total amount of
monthly commissionable revenue* of all of your personal customers combined. Whenever you reach a new
billing level, ACN pays you the increase on your entire personal customer base. As your business grows
and your total monthly billing volume increases, you earn more. When all of your customers combined total
$10,000 or more in monthly commission billings, you can earn 10%.
*Commission billing may vary based on product type. Billing from ACN Energy for Large Business Customers does not count
toward personal billing volume. Local service and Energy service are 50% commissionable. Refer to the Compensation
Plan overview for complete details. Excludes taxes and surcharges.
Commission billing for wireless customers,

home security and satellite TV customers is a
fixed amount based on plan.
Representatives will receive a percentage

of these amounts each month depending
on where they fall in the compensation
plan. For example, if you have 100
representatives on your 7th level, and each
has 4 single line wireless customers, you
would receive $1,280 in monthly
commissions off those customers.
For Example:
100 reps x 4 single line wireless customers x $40 commissionable revenue x 8% = $1,280
Override Commissions
You can also earn over-riding commissions on the customers of ALL of the representatives in your
organization. On the representatives you personally sponsor – the first “level” or “generation” below you – ACN
pays you 1/4% of the total monthly billings of all of the communication services customers they acquire. You
can also earn 1/4% over-riding residual income on level two…up to ½% on level three… up to 1% on level
four…up to 5% on level five…up to 7% on level six…and up to 10% on level seven by meeting the
qualifications detailed in ACN’s Compensation Plan. See the Commissions by Service table on the
Compensation Plan Overview for more details.
*Overriding Commissions vary based on product type. Local service and Energy service are 50% commissionable. Refer to
the Compensation Plan overview for complete details.
ACN does not set monthly quotas. All you have to do is maintain qualification and you’ll continue to
receive monthly commissions for the life of the customers, as long as you are an active Independent
Representative.

Seventh Level Qualifications
ACN representatives can qualify to receive over-riding commissions on and throughout their seventh level by
acquiring and maintaining 40 Personal Customer Points. Once you meet and maintain the minimum
requirement, you’re fully qualified through seven levels of the Compensation Plan.
Set a goal to acquire 50 Personal Customer Points as quickly as possible. Don’t make the minimums
your maximums and have just 40 Customer Points. You – and EVERY representative in your
organization – should always be adding new customers. That’s where the growth occurs.
Customer Acquisition Bonuses (CABs)

Customer Acquisition Bonuses are only paid when new representatives meet their minimum customer
acquisition requirements. Only qualified Team Coordinators and higher are eligible to earn CABs.
CABs are released when your newly sponsored Team Trainer becomes qualified within 30 days of their start
date. In order to count for qualifications, all new customers must show a “complete” status on the
representative’s Personal Customer List. A customer will show a “complete” status when all the necessary
information has been received and processed by ACN.
A representative’s start date is determined by either the date of

Remember, in order to qualify, a
payment of their TT application fee or the date their first
new Team Trainer must have 5
customer is entered. CABs and bonuses will be paid 14 days
Points
following the new TT’s start day once they qualify.
Bonuses are paid only when new representatives get qualified. If they don’t meet their customer
qualifications, you will not receive a bonus. CABs are paid based on the position the sponsoring
representative holds on the new Team Trainer’s start date or when payment is received.
Two types of Customer Acquisition Bonuses:

x Open Line CABs are bonuses you earn when representatives in your downline – who have not yet
reached your earned position – help their newly sponsored representatives meet their customer
qualifications.
x Generational CABs are bonuses that you earn when representatives in your organization – who
have reached the same earned position as you – help their newly sponsored representatives meet
their customer qualifications.
No bonuses are earned for sponsoring new representatives. Bonuses are only earned when new
representatives become qualified by acquiring the minimum number of personal customers necessary
within 30 days.
Open Line CABs

When the representatives in your downline organization – Regardless of where the newly
who have not yet reached your earned position – recruit new qualified Team Trainer falls in your
Team Trainers of their own and those new Team Trainers organization – as long as there is
acquire their customers and become qualified within 30 days, no one between you and that new
you’re eligible to receive an Open Line Customer Acquisition Team Trainer who has earned the
Bonus. same position as you – you receive
all of the Open Line CABs.

For Example: If you are a TC and a TT anywhere in your downline organization, down to the next TC, directly
sponsors a new TT of their own who acquires their qualifying customers
within the required time, you earn the $50 Open Line TC CAB.
Generational CABs
Generational Customer Acquisition Bonuses are paid when people in your organization start earning the same
position as you. Every time a new Team Trainer becomes qualified within 30 days, ACN pays out a Customer
Acquisition Bonus. How much of that CAB you could receive depends on your earned position and the earned
position held by the other representatives between you and the newly qualified Team Trainer who acquired his
or her qualifying customers.
For Example: If you are a TC, and you sponsor a new TT in your downline who also gets to the TC position,
they will earn a $50 CAB on the new TTs in their TC open line who become qualified – and you will earn a $20
Generational CAB.

Say…
This is a global telecom opportunity and not only do we provide the following services,
but we have partnered with the major telecommunication companies in the world!
¾ Local and Long distance (Bell Canada)

¾ Wireless Services (we have partnered with all major cell phone carriers
TELUS)
¾ Internet
¾ Satellite TV
¾ Energy (Gas and Electric)
¾ Home Security (ADT, largest home security company in N. America)
¾ Digital Phone Service with "the state of the art" Video Phone only available
from ACN
¾ We also did the same thing in 16 other European countries, Canada,
Australia, New Zealand and Puerto Rico.
Show and talk about the phone!
It has 21 features in all (call waiting, call forwarding, voicemail, 3

way calling, caller ID etc. etc.)
It's got a 7 inch LED Video screen with built in light sensor
It is operated by High Speed Internet-just plug the Ethernet
cable into the back of your router and connect to the phone! It
takes 5 minutes!
It has Video Messaging -leave a video message!
It's a digital picture frame (those alone cost $100+)
It can hook up to the big screen TV
It can operate all the cordless phones in your house by plugging
the cordless phone base unit into the Video Phone
$32.99 a month unlimited local and long distance in US, Canada,

Puerto Rico and Hawaii
Phone costs only $129.99
Now, guess how many customers (services) you need to acquire in a lifetime?
ACN Tools for Success
At ACN, we’ve got you covered with all the tools you need to succeed.
Five powerful tools – limitless possibilities. It’s all right here!
1. MyACN for 3. Success from

Representatives Home Magazine
Everything you need to Featuring ACN
manage your business Your prospects don’t
is available online, 24 have to take your word
hours a day, seven days on the superiority of
a week, on MyACN for the ACN Opportunity.
Representatives, a Let this outstanding
private portal exclusively third party validation
for ACN Independent tool do the talking for
Representatives. you!
• Access your free,
personal Communication Center which houses: In this brand-new
edition, ACN will be
- All the latest ACN news
showcased for the
- Your Personal Customer List (PCL), which is one of the
fifth time, with more than 80 percent of its content
most important tools for managing your business
dedicated to ACN. Hands down – it’s the best tool
- And more!
to have on hand to instantly pique the interest of your
• Utilize ACN Training and webinars
prospects and immediately show them all that ACN
• Access and print Business Documents has to offer:
• Register for events, and view a summary of those in your downline • Success stories from ACN’s top leaders
who’ve registered • Latest product information, including ACN’s
• Subscribe to Your Business Assistant, Auto-Shipping and all of carrier logos and the IRIS V Video Phone
ACN’s outstanding tools. You be the messenger...let ACN be the • Exclusive company and Co-Founder articles
message! • Validation of the direct-selling industry from
• Check product details and rates best-selling authors and advisors
• See the latest list of ACN top producers • And more!
• Visit the ACN Success Store and purchase all the tools needed for For the first time, the magazine includes a special
your business
foldout insert with ACN’s timeline since its founding
• Visit the ACN Bookstore to listen and read your way to success in 1993 on one side, and a photo of the ACN World
2. ACN‘s 2010 Opportunity Disc Featuring Donald J. Trump Headquarters in Concord, NC, on the other side. This
This disc showcases ACN’s latest opportunity, company and product special look into ACN’s history can only be found here!
information – along with an endorsement from multi-billionaire and
4. Auto-Shipping
entrepreneur Donald J. Trump, new success stories and so
Ensure your success month after
much more. The CD/DVD Dual Disc allows you to play
month by receiving the latest version
one side as a multimedia DVD in your DVD player or the
of ACN’s Opportunity Disc and Success
DVD drive of your computer, while the other side
from Home magazine delivered right
functions as an audio CD in your stereo.
to your door!
Contents Include:
• ACN Opportunity Video and Audio – Featuring You’ll enjoy savings off
Donald J. Trump and footage from The Celebrity the
t regular price, be
Apprentice first to receive the latest
• New Success Stories from ACN top-producing edition, plus with the
representatives convenience of Auto-Shipping you’ll never
• New ACN IRIS V Video Phone Commercial again have to reorder ACN’s most powerful
piquing interest tools. Log onto MyACN for
• ACN Business Opportunity Presentation –
Delivered by ACN Vice President and Co-Founder Tony Cupisz Representatives to sign up or make changes
to your existing order.
• Commitment to Integrity – A message from ACN’s legal team
• New Company Tour Video – Exclusive behind-the-scenes
look at ACN
• New Addition – Experience the Excitement of ACN’s Events
• ACN on The Celebrity Apprentice
5. Speed up your road
to success with Your
Business Assistant, a
package including 8 great
tools to help you build an
effective business.
Your Business Assistant

Providing shortcuts to building your Web-presence
1. Web space, so you can have a personalized representative website. The site does the work for
you by tracking leads. It even sends five follow-up emails after someone visits your site!
2. Email Account powered by Google.
3. Video Email: With exclusive video rights, you can share ACN’s Opportunity through a variety of
videos. You can also view a tracking report filled with details about leads, including how much of
the video they watched!
Tools to help you stay on course

4. Track your growth with ACN’s downline reporting system. View your organization and
generate reports.
5. Drive your team with conference calls with ACN’s Conference Calling Service.
6. Be Alert with ACN’s Rep Alert system. It notifies you when events occur within your organization.
Make the most of the journey with personal development tools

7. ACN’s All Access Pass: Your VIP Pass to everything ACN. The best of the best in training, leadership
and motivation…delivered to your door every month, with a second disc featuring the SUCCESS
audio series.
8. Subscription to SUCCESS Magazine, this monthly tool brings you ideas and strategies from industry
leaders for being successful in your personal and professional life.
Speed up your road to success with ACN’s Your Business Assistant, for a
low subscription-based price, just $29.99 (U.S.), $32.99 (Canada).
Sign up for Your Business Assistant by clicking on the Tools

tab of MyACN for Representatives.
©ACN, Inc. 2010 Tools_070210

Printed in the U.S.A.
®
Now is the time.

You’ve found the
place.
Your life...
starts here.
t ab l e of c on te n t s
Your new life begins today.
The key to your success as a new representative is getting off to a fast start in Company Overview .......................................................................................................................3
the right direction. This welcome booklet gives you all the information you ACN’s Commitment to Integrity ...............................................................................................5
ACN & Donald Trump ....................................................................................................................6
need to get started right away and unlock your future!
Important Things to Remember as you Build your ACN Business ............................7
ACN’s 24 Hour Support System ................................................................................................9
Fill in the details below so that you will be able to get the most out of getting MyACN for Representatives ..................................................................................................... 10
started and this booklet. Getting Started Tip 1 - ACN’s Compensation Plan ........................................................ 11
Getting Started Tip 2 - ACN’s Events ................................................................................... 13
Getting Started Tip 3 - ACN’s Tools ...................................................................................... 14
Team ID:
Getting Started Tip 4 - ACN’s Products and Services ................................................... 16
Signing up a Customer .............................................................................................................. 20
Password: Getting Started Tip 5 - Launching your Business .......................................................... 21
My Personal Commitments ..................................................................................................... 22
Upline Name: Warm Market Memory Jogger. ............................................................................................... 23
Personal Warm Market List ....................................................................................................... 25
Upline Contact Number: Getting Started Tip 6 - Presenting the Opportunity .................................................... 27
Where to Get More Training .................................................................................................... 29
Successful Tips for Building your Business ....................................................................... 30
10 Core Commitments .............................................................................................................. 31
1 2
company over view ACN over view
Founded in 1993 by four entrepreneurs, Greg Provenzano, Robert Stevanovski, Mike Cupisz THE WORLD’S LARGEST DIREC T SELLER
and Tony Cupisz, ACN has become one of the fastest growing companies in the world. ACN OF TEL ECOMM U NIC ATIO N SER VIC ES
offers consumers greater value on the essential services they already use every day like
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local and long distance calling, Internet, wireless services, satellite TV and home security
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– plus we are leading the revolution in the industry with our digital phone service with
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video phones. ACN offers individuals just like YOU one of the most remarkable income-
t #BDLFECZPVUTUBOEJOHMFBEFSTIJQXJUIQSPWFOFYQFSJFODF
generating opportunities available in the world today. ACN operates in 20 countries, giving
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you the opportunity to have your own global business, without ever leaving home.
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of customers serviced worldwide
2
t 3FDFOUMZGFBUVSFEPOBOFQJTPEFPG The Celebrity Apprentice
THE INDUSTRY
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every day; plus cutting-edge services of the future
4
1. Concord, NC , U.S.A. -
World Headquarters
2. Amsterdam, The Netherlands -

European Headquarters
5
3. Sydney, Australia - Asia Pacific Headquarters
4. Montreal, Canada - Canadian Customer Care Center

®
5. Amál, Sweden - Nordic Home Office & Customer Care Center
6. Wroclaw, Poland - Polish Office 6

3 4
ACN’s commi tment to i ntegr it y t r u st me,
you are wit h t h e r igh t c om p any...
ACN and its Co-Founders are committed to ensuring that the company and its “Welcome to ACN. I’ve worked with a lot of companies over the years, and I can say with 100%
representatives adhere to the highest ethical standards. ACN has designed its Policies and confidence that you’ve made the right decision choosing ACN. While this experience may be new
1SPDFEVSFTUPCFJOBDDPSEBODFXJUIBMMHPWFSOJOHMBXTBOEFYQFDUTBMMSFQSFTFOUBUJWFT for you, don’t worry. ACN provides you with everything you need to be successful – all the training,
to adhere to these Policies and Procedures when conducting their business, in order to support and tools.
protect the ACN Opportunity for all.
Unlike many other network marketing companies, ACN provides products and services people
As part of ACN’s commitment to integrity, a Legal Advisory Committee was created to already need and use. So you don’t have to convince anyone to use your product - they already
further this effort. Retained by ACN, this distinguished committee ensures that ACN has do. But more importantly, ACN offers the products of the future too and they are making them
the best possible guidance when it comes to regulatory and consumer protection laws in available right now.
North America and around the globe in ACN’s countries of operation.
You have outstanding leadership in place, the video phone technology – which is literally
t 3PCFSU4UFQIBOGPSNFS,BOTBT"UUPSOFZ(FOFSBM changing everything – and a vision for the future. If this doesn’t add up to success, I don’t know
t $ISJT(PSNBOGPSNFS,FOUVDLZ"UUPSOFZ(FOFSBM what does. “ - Donald J. Trump
t (SBOU8PPETGPSNFS"SJ[POB"UUPSOFZ(FOFSBM Never before has a network marketing company
t %S8BSSFO1FOHJMMFZ6OJWFSTJUZPG/FXDBTUMF&NFSJUVT featured on... received the endorsement from such a powerful
t 8JMMJBN1.D,FPXOGPSNFSGFEFSBMDPVSUKVEHFJO$BOBEB icon. Mr. Trump has continued to praise the
company, its founders, business opportunity
For more information, check out www.acnintegrity.com and view ACN’s Commitment to
and video phone. A natural progression of
Integrity video on the Opportunity Disc. this relationship was ACN’s recent appearance
on the prime time reality show - The Celebrity
Apprentice. You can take advantage of this
powerful endorsement that is available when
you purchase the Opportunity Disc or your
personal Distributor Website.
I know w ha t it ta kes
to b e a su ccess –
and ACN has a winning

business model.
5 5 6
i m p o r ta n t th in g s to rem em b er a s yo u b ui l d you r ACN bu s i ne s s
Apples, Apples, Apples Acquiring Customers

When approaching people about ACN’s services or the ACN Opportunity, we find that The foundation of ACN is its simplicity. Why not make money and help people you know
people fall into one of three categories: save on services they already pay for such as local calling, wireless, Internet, satellite TV and
Red apples: OPEN-MINDED people home security. But ACN doesn’t stop there…as well as providing everyday services, we are
Green apples: MAYBE people leading the telecom revolution with our Digital Phone Service with Video Phone - amazing
Rotten apples: CLOSED-MINDED people new technology that allows you to see the person you are talking to. Do you know anyone
who wouldn’t want to see friends and family all over the world at the touch of a button?
People are motivated by different reasons and many will surprise you. Those you think
The key to success at ACN is earning residual income and unlocking this earning potential
won’t...will. Those you think will...won’t. But some rotten apples tend to be negative
through acquiring customers. Refer to Page 16 of this booklet for all the information you
and are not only opposed to trying the service or the opportunity, but they also try to
need to know about ACN’s products and services as well as all the steps you need to sign
convince you that there is no opportunity for you. Stay away from these people. They will
up a new customer.
only drain your energy and enthusiasm. Remember, in reality, there are no dream stealers.
Only you can give up on your dreams.
Representative Recruitment
Warm vs. Cold Marketing
This is an opportunity for anyone. Anyone can find success with this opportunity regardless
ACN uses only network marketing, or warm marketing techniques to acquire customers. It
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is imperative that representatives follow the rules and only acquire customers in their warm
should introduce as many people as possible to this life-changing opportunity. The
market. Your “warm market” includes people such as friends and family members and those
more representatives you have in your downline, the more customers you have in your
referred to you by friends and family members.
team, the further up the compensation plan you go, and the more money you have the
potential to earn.
ACN prohibits acquiring customers from a “cold market,” or those people with whom you
EPOPUIBWFBQSFFYJTUJOHSFMBUJPOTIJQ&YBNQMFTPGDPMENBSLFUJOHJODMVEF CVUBSFOPU The easiest and fastest way to sign up a new representative is by using ACN’s online
limited to, mass advertising, purchased leads, trade show participation, door-to-door selling, Representative Agreement, located in the Opportunity section of ACN’s country-specific
telemarketing, pamphlet distribution, etc. homepages at www.acninc.com.
Check out the Training section of MyACN for Representatives to find videos
and presentations on customer acquisition and effectively presenting the
opportunity. You will also find information and tips in this booklet on these
topics as well.
7 6 8
ACN’s 24 hou r sup p or t s ystem myac n fo r re p re se n t at ive s
ACN provides all its representatives with the information you need right at your fingertips,
with an around-the-clock support system that is always there to help you find the answers Accessing this secure, private representative online portal provides you with everything you
you need. need to manage your business with the latest information on products, events and tools. It’s
available 24 hours a day, 7 days a week, from anywhere your ACN business takes you.
Interactive Voice Response System (IVR)
This automated telephone line gives you immediate, 24 hour
Call access to the most frequently asked questions about ACN t (FU UIF MBUFTU "$/ OFXT
U.S. 704-260-3226 or and your individual business. Available in English, Spanish,
CA 514-390-2444 t 7JFXBTVNNBSZPGSFQSFTFOUBUJWFT
'SFODIBOE,PSFBO
in your downline
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ACN TV
List (PCL), a detailed list
ACN TV is your online news source. Fast, video communication
of your customers
providing you with the latest news and announcements
and order status
direct from ACN…right from the comfort of your own home.
Access ACN TV from the U.S. and Canada home pages of t 7JFXBOEQSJOUUIFMBUFTU"$/
www.acninc.com, and get the latest information anytime, Training and Business Documents
® anywhere! t 0CUBJOFWFOUEFUBJMTBOESFHJTUFS
online
TV Representative Services t (FUBMMUIFMBUFTUQSPEVDUJOGPSNBUJPO
For anything not available online or on the IVR system,
rates and flyers
Representative Services is available to assist you Monday
through Friday in a variety of languages, with specially- t 4FFUIFMBUFTUMJTUPG"$/UPQQSPEVDFST
trained agents who can provide assistance in all areas of t 0SEFSBMMPGZPVS"$/UPPMT BOETJHOVQ
your business. for Auto-Shipping and Your Business
In the U.S. – 704-260-3226 Assistant
English and Spanish: 9am ET to 3am ET
,PSFBOBN&5UPQN&5
In Canada – 514-390-8666 To access MyACN for
English and French: 9:00 am ET to 9:00 pm ET Representatives:
Remember, make sure you check online or call the IVR system 1. Go to www.acninc.com and select
for answers to your questions before calling Representative the appropriate country
Services.
2. Click on “MyACN for Reps”
in the top right corner
Customer Care
3. Select “First Time Login” to create your
ACN Customer Care is available to answer all customer
password and security details
questions 24 hours a day, 7 days a week (English service only)
with agents available to assist in a variety of languages. 4. Use your password and Team
U.S. – 877-226-1010 ID Number to log in to MyACN for
Representatives
Canada –1 888-383-8226 8am - 12am ET Monday to Friday
9am - 6pm ET Saturday
Spanish Customer Service –
888-303-6226 9am-12am ET Monday to Friday
Korean Customer Service –
866-226-6511 9am-9pm ET Monday to Friday
9 10
Getting Getting
Star ted Tip u n de r st an di ng the compensa ti on pla n Star ted Tip
1 ACN’s Compensation Plan. Learn it - Earning Personal Commissions
1
As you sign up your own customers, you can qualify to earn between 1% and
it motivates you. Teach it – it motivates your team.
10% of their monthly bills. The commission percentage that you earn is calculated based on
The most important thing to remember and understand is that no compensation is earned
UIFUPUBMNPOUIMZCJMMJOHWPMVNFPGZPVSQFSTPOBMDVTUPNFSCBTF'PSFYBNQMF XIFOZPVS
at ACN unless customers are acquired. By now you know that one of the things that makes
total monthly billing volume from your customer base totals $10,000 or more, you can earn
ACN unique is residual income – getting paid a percentage each time your customers pay
10% of that just in personal commissions. So the more customers you personally sign up,
their bill. The beauty of ACN’s Compensation Plan is that you can earn residual income in
the more residual income you can earn.
two ways – personal residual income and overriding residual income.
All representatives start off at the position of Team Trainer and become a Qualified Team Earning Overriding Commissions
Trainer by acquiring customer points. Following this position, there are five earned positions You can also earn residual income from ALL the customers that all the representatives on
that are reached based on earning customer points and bringing others into their team: your team sign up. Representatives that you directly sponsor form your first “level” below
you, and you receive ¼% of the monthly bills of all their customers. You keep earning a
larger percentage based on how many “levels” your organization has of representatives
1. Executive Team Trainer – ETT 4. Regional Vice President – RVP
signing up their own customers.
2. Executive Team Leader – ETL 5. Senior Vice President – SVP
3. Team Coordinator – TC Remember - ACN does not set monthly quotas. All you have to do is maintain qualification
and you’ll continue to receive monthly commissions as long as you are an active Independent
Representative.
Bonus Promotions
During certain periods of time, ACN will offer monthly promotional bonuses designed to
help jumpstart your business while you are building long-term residual income. By simply
Customer Points
acquiring customers and helping other people on your team meet their minimum customer
Qualifying for these positions is all based on a customer point system, and each position in requirements within their first 30 days, you are positioned to earn a bonus.
the Compensation Plan requires a certain amount of customer points be acquired by you
and your team. For complete details of the commission structure and the latest bonus promotions,
log on to the My Business section on MyACN for Representatives and view the
All of ACN’s products and services count for a certain number of qualification points with
Compensation Plan and Bonus Promotion documents.
Preferred Customers counting for two points each.
For complete details, log on to the My Business section on MyACN for

Representatives and view the latest Compensation Plan documents.
Success Tip –
Check your Personal Customer List regularly to keep track and get all the details for every customer in
your organization. Also, sign up for Downline Reporting to check your qualification status, customer
points and details, commission level details, downline production details and much more!
11 12
Getting i n any ACN’s tools… Getting
Star ted Tip Star ted Tip
e ve n t . . . a l l you n eed to su c c e e d
2 One of ACN’s greatest strengths is the network of support and training that is At ACN, we’ve got you covered with the tools you need to build a strong
3
always available to every representative in the form of ACN Events. business and make a great first impression. ACN tools give you everything
you need to succeed – and they can be purchased in the Tools section on MyACN for
ACN Events can range from small training events in your local area to large International Representatives. Success is as easy as…1, 2, 3.
Training Events. All of these events are a great way to learn about ACN as well as training
and techniques for recruiting and building strong, productive organizations. 1 Opportunity Dual Disc
Weekly Training Events – These are local training events that are presented by leaders
2 Success From Home Magazine
and top producers within ACN. You and your downline can benefit greatly from regularly 3 Your Business Assistant
attending these local training events in your area to learn from others in the field
1. Opportunity Dual Disc
having success. Select “View all Regional Events” from the Events section on MyACN for
Representatives to find a training event in your area. This disc provides a complete look at ACN and puts success in the palm of your hand with
the most powerful presentation tool ACN has ever made available to representatives. With
International Training Events – You are not in business until you’ve attended your first
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ACN International Training Event – these events make your business. Those who commit to
want to put this disc in the hands of everyone you see.
ACN International Training Events reap the rewards in their business. These events are held
The CD/DVD Dual Disc allows you to play one side as a multimedia DVD in your DVD player
in different cities around the world throughout the year and have a monumental impact on
or the DVD drive of your computer, while the other side functions as an audio CD in your
your business with:
stereo.
t 'JSTUSBUFUSBJOJOHGSPN"$/$P'PVOEFSTBOEUPQSFQSFTFOUBUJWFT
The powerful new contents include:
t *OTQJSJOHUFTUJNPOJBMT
t "$/0QQPSUVOJUZ"VEJP
t .PUJWBUJPOBMTQFFDIFT
t 6QEBUFE"$/0QQPSUVOJUZ7JEFPo'FBUVSJOH%POBME+5SVNQ
t $FMFCSBUJPOTPGSFDPHOJUJPO “At ACN, you are in business t 4VDDFTT4OBQTIPUTBOE4QPUMJHIUTPO4VDDFTT0õFSJOHBCFIJOEUIFTDFOFTMPPLBUUIF
t 1PXFSGVMOFUXPSLJOHPQQPSUVOJUJFT lifestyles ACN has afforded it’s top representatives, FEATURING 5 NEW SUCCESS STORIES!
for yourself but not by
t "$/7JEFP1IPOF$PNNFSDJBM
Log on to the Events section of yourself, and you don’t have t "$/#VTJOFTT0QQPSUVOJUZ1SFTFOUBUJPOo%FMJWFSFECZ$P'PVOEFS5POZ$VQJT[
MyACN for Representatives to find to figure out how to be t $PNNJUNFOUUP*OUFHSJUZo"NFTTBHFGSPN"$/TMFHBMUFBN
PVUXIFOUIFOFYU*OUFSOBUJPOBM t $PNQBOZUPVSWJEFP5BLFBOJOTJEFMPPLJOUP"$/TOFXIFBERVBSUFST
successful on your own.
Training Event takes place – and t "$/PO5IF$FMFCSJUZ"QQSFOUJDF
Our International Training
register immediately!
Events give you everything
you need to succeed. Just
®
plug into these events, and

get prepared to do something
Oct obe r 200
8
incredible with your life.”

– Greg Provenzano,
©ACN 2008
ACN President & Co-Founder

®
AAPOCT Printed
in the USA
13 14
Getting ACN’s tool s… get to k now ACN’s produc ts Getting
Star ted Tip Star ted Tip
all you need to s uc c eed a n d s er vice s
3 2. Success from Home Magazine
4
Your prospects don’t have to take your word on the superiority of the ACN
Opportunity. Let this outstanding third party validation tool do the talking for you! Success
Communicate without Boundaries…
from Home magazine has dedicated an entire issue to showcasing ACN, with the latest
"$/IBTBOFYUFOTJWFQSPEVDUQPSUGPMJP PõFSJOHOPUPOMZTJOHMFTFSWJDFT CVUBDPNQMFUF
edition featuring ACN for the fourth time. Hands down – it’s the best tool to have on hand
communications solution in all of our global markets. We provide quality products and ser-
to instantly pique the interest of your prospects and immediately show them all that ACN
has to offer. It includes: vices at affordable pricing to our customers, all while constantly remaining at the forefront
of technology within the industry.
t 4VDDFTT TUPSJFT GSPN "$/T UPQ MFBEFST
t $PNQMFUFDPNQBOZIJTUPSZ QSPEVDUBOEUSBJOJOHJOGPSNBUJPO
ACN’s products and services provide you with everything you need to communicate without
t 7BMJEBUJPOPGUIFEJSFDUTFMMJOHJOEVTUSZGSPNCFTUTFMMJOHBVUIPSTBOEBEWJTPST
boundaries, through reliable communications that allow you to stay fully connected no mat-
ter where you are, as well as giving you the ability to see the person you are talking to.
This is what momentum looks like – ACN Auto-Shipping!
5IFGBTUFTUBOENPTUFõFDUJWFXBZUPFYQFSJFODFNPNFOUVNJOZPVSCVTJOFTTJTXJUI"$/"VUP
Shipping, which allows you to get the latest version of the ACN Opportunity Disc as well as a
supply of Success from Home magazines delivered right to your door month after month. PRODUC T AVAILABILIT Y
Add a pack of Success from Home magazines to your new Auto-Shipping

UNITED STATES EUROPE
order of Opportunity Discs, and receive huge savings off the regular price!
Digital Phone Service with Video Phone Local Subscriber/ Line Rental
Wireless 'JYFE-JOF
3. Your Business Assistant
Local & Long Distance Calling Mobile
Your Business Assistant is a complete package and perfect assistant to effectively manage,
promote, and keep track of your business. It comes with: Satellite TV Internet
t :PVSQFSTPOBM%JTUSJCVUPS8FCTJUFUPQSPNPUFZPVSCVTJOFTT Internet Digital Phone Service with Video Phone
t %PXOMJOF3FQPSUJOHUPLFFQUSBDLPGZPVSPSHBOJ[BUJPO Home Security
t "O "$/ &NBJM BDDPVOU QPXFSFE CZ (PPHMF CANADA PUERTO RICO
t 7JEFP&NBJMUPQJRVFZPVSQSPTQFDUTFBTJMZBOEFõFDUJWFMZ Digital Phone Service with Video Phone Digital Phone Service with Video Phone
t "$/$POGFSFODJOHUPBMXBZTLFFQJOUPVDIXJUIZPVSCVTJOFTT Wireless Wireless - Limited Availability
t "MM"DDFTT1BTT%7% BEJTDTFOUUPZPVNPOUIMZXJUIUIFMBUFTUWJEFPUSBJOJOH FWFOUIJHIMJHIUT
Local & Long Distance Calling Satellite TV
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Internet Home Security
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Home Security
Your Business Assistant counts as one point for U.S.,

Puerto Rico and Canada representatives. In Canada the
point will count after the representative’s first 45 days.
15 16
ACN digi t al phone ser v ice – t h e ir is 3 0 0 0 vide o p h on e -
c o n n e c t w i t h o t h e r s l i k e n e ve r b e fo re can you see me now?
Seeing is believing when it is eye to eye with ACN Digital Phone Service with Video Phone. With the ACN Video Phone, face to face communication is now a reality and the ultimate
Digital phone service is the latest telecommunication technology currently sweeping the DPNNVOJDBUJPOFYQFSJFODF*NBHJOFCFJOHBCMFUPTBZHPPEOJHIUUPZPVSDIJMESFOOPNBU-
industry, using Voice over Internet Protocol (VoIP) to send calls over a broadband Internet ter where you are, or never missing that important business meeting again, or being able
connection rather than a traditional phone line. You can call anyone, regardless of their to see friends and family everyday. This life-changing product uses the same connection as
type of phone service, and make local, long distance and international calls - all through your Digital Phone Service and is so easy to use and install.
the Internet.
"MPOHXJUIQSPWJEJOHBSFBMUJNF IJHIRVBMJUZUSVFUPMJGFWJEFPFYQFSJFODF UIF*3*4
With ACN Digital Phone Service you get Unlimited Calling to the U.S., Canada and Puerto BMTPDPNFTXJUIFYDMVTJWFGFBUVSFT XIJMFTUJMMQSPWJEJOHBMMUIFUSBEJUJPOBMDBMMJOHGVODUJPOT
Rico for the one low monthly price, plus all the traditional calling features such as Call Wait-
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ing, Caller ID, Voice Mail, Call Forwarding and more. You also receive enhanced features you
t "CJMJUZUPTFOEBOESFDFJWF7JEFP.BJMNFTTBHFT
can’t get with traditional phone service such as enhanced voicemail and online account See the
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management. person you
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ACN Digital Phone Service is built on our own state-of-the-art network which features the t #POVT'FBUVSF%JHJUBM1IPUP'SBNF are talking to!
latest in technology and security, high redundancy for reliability and optimized for voice
Log on to the Product section
and video.
of MyACN for Representatives
to find all the flyers, videos,
and rate information for
Family Plan each state. Turn to Page 20
Add discounted lines to your primary account for friends or for details on the customer sign-up
family, or to take a video phone with you when you travel
process and get Video Phone
911 emergency services are not covered when the phone is taken away from the 911 service address customers immediately!
Virtual Numbers
Obtain a secondary number with an area code where your
friends and family live so that they can call you as if it is a
local call
International Calling Plans

Add International Calling Plans and save even more on the
places you call most (Europe, Asia Pacific, Central/South
America plans available)
17 18 18
ACN Prod uc t s c u stom e r orde r
Wireless p or t al
We’ve partnered with the major phone carriers you already know to bring you the best deals
The fastest way for customers to sign
and lowest prices on wireless service, handsets and accessories. With ACN Wireless®, you can
connect with others no matter where you are. up for ACN services is online through
t $BSSJFSTo"55 5.PCJMF 7FSJ[PO 4QSJOU /FYUFM "MMUFMBOE5FMVT.PCJMJUZ our country- specific order portals.
t 1MBOT(BMPSFo4JOHMFMJOFT GBNJMZQMBOT EBUBGFBUVSFT BDDFTTPSJFTBOENPSF In the U.S. – www.myacn.com
t 7BSJFUZPG)BOETFUTo5IFMBUFTUIBOETFUTBUDPNQFUJUJWF"$/QSJDJOH
In Canada – www.myacncanada.ca
In Puerto Rico – www.pr.myacn.com
Local & Long Distance
Across town or across the country, connections are just a phone call away when you From this portal, customers can find the latest information and promotions for all our products,
enjoy traditional calling without the traditional high cost. ACN has the largest coverage view phone and account activity and make online account payments (U.S. only).
area in North America.
t 7BSJFUZPG1MBOTo'SPNUIFCVEHFUGSJFOEMZUPVOMJNJUFEQMBOT Remember, the customer must be the only one to enter their customer information when ordering
t 'FBUVSF3JDIo&BDIQMBODPNFTXJUIQPQVMBSDBMMJOHGFBUVSFT any ACN products or services.
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Signing up a customer couldn’t be easier…
Satellite TV t 4FMFDUUIFQSPEVDUUIFDVTUPNFSXBOUTUPTJHOVQGPSGSPNUIFIPNFQBHFPGUIF
Whether you’re into sports, fashion, travel or news, you’ll find it all with order portal.
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and DISH Network. t $VTUPNFSXJMMBEEUIFQSPEVDUTBOETFSWJDFTUPUIFJSTIPQQJOHDBSU5IFZNVTUFOUFS
t %JHJUBM$MBSJUZoEJHJUBMBVEJPBOEWJEFP your Team ID during the order process in order to count toward qualifications.
t &YUFOTJWF1SPHSBNNJOHo6QUPDIBOOFMT
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well as confirming the product and plan they wish to sign up for. All products and
Note: Not available in Canada
services are subject to a credit check.
t 5IFZXJMMUIFODPNQMFUFUIFJSQBZNFOUJOGPSNBUJPOUISPVHI"$/TTFDVSFDIFDLPVU
Home Security after which the customer will receive an order confirmation.
Protect the people and things you value most, 24 hours a day, 7 days a week Provided there are no issues with the customer information provided, the completed customer will appear on your PCL within 48
with America's #1 Home Security Provider. ACN has partnered with Security hours of placing the order. Check MyACN for Representatives for specific Order Entry timelines.
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agencies across the country. t .BLFTVSFUIFTFSWJDFBEESFTTJTOPUB10#PY:PVNBZQVUB10#PYBTBCJMMJOHBEESFTT
but for 911 verification purposes, the service address line must be a physical address.
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Internet Number is entered, so that a manual credit check will not be required.
ACN’s Internet Service is lightning fast, getting you where you want to be at amazing
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up Service. smooth processing of payment.
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19 20
Getting lau nching you r bus ines s my pe r so n al c o m m it m e n t s
Star ted Tip
5 As a new Independent Representative, ACN has everything you need to get Identify Your Dreams; Stay Focused on Your “Why”
TUBSUFESJHIUBUZPVSmOHFSUJQTJOUIJT5FBN5SBJOFS,JU*OUIFOFYUGFXQBHFT Take a minute to think about “why” you became an ACN Independent Representative. Maybe it was for
of this booklet, you will find sections to complete that will help you get started. Your Personal more money, more time or more freedom. Whatever the reason, the more you focus on your “Why,” the
more likely you are to achieve those goals. To help determine your “Why”, ask yourself what you would
Commitments on Page 22 is a great way to start off by reaffirming all the reasons why you
like your life to be like one year from now, five years from now, even 10 years from now.
became an ACN representative. After all, those who are the most committed find the most
My “Why”: _______________________________________________________________________
success in this business. Completing this will get you started on the right track, keeping you
focused on your short and long term goals. Set Realistic Goals for Yourself
Start by asking yourself how much money you would like to earn.
On Pages 25 and 26, you will find a warm market list for you to complete. Independent $ ___________ per month $___________per year
Representatives achieve success in ACN by sharing our products and business opportunity
How many hours per week are you willing to commit to make that possible?
with others, and who better to share great things with than people you already know? q 1-5 q 11-19
Your warm market list will be the foundation for your success, forming your downline and q 6-10 q More than 20
customers. This should be a dynamic work in progress, constantly being added to and *XJMMSFBDIUIF&YFDVUJWF5FBN5SBJOFSQPTJUJPOJO@@@@@@@@@@EBZT
refreshed over time. I will pique the interest of __________ new people per day.
As you complete this information, you will also find useful tips on presenting the opportunity I will talk to __________ people in my warm market per day about becoming my ACN customer.
and building your business. After you consume all the information in this booklet, you Where would you like your business and your life to be 1 year from now? ______________________
will find a Getting Started disc with more information to help you get started, including ________________________________________________________________________________
important documents and training – as well as a special welcome from Donald J. Trump! 5 years from now? _________________________________________________________________
________________________________________________________________________________
Training topics include Getting Started, Building Your Business the Right Way, product and
tools training – and more. Commit Part of Every Day to Your ACN Business
Place an “X” in the chart below during the times you are committed to other things outside of your ACN
Place this disc label side up in your computer to access documents and trainings. business (your job, family, etc.). Place a “$” during the times you are devoting to your ACN business each
Make sure you are connected to the internet. day. Even the busiest people find time to reach their goals!
Place the disc reverse side up in your computer Time

or DVD player for DVD video. BNUPBN
BNUPQN
12 pm to 1 pm
So, are you ready to getting 1 pm to 5 pm
launch your business? 5 pm to 7 pm
QNUPQN
starte
d ...
®
21 22
48. Who you’ve met while on vacation 74. Who lives in your neighborhood
war m mar k et memor y jo gger
49. Who waits on you at restaurants 75. Who is your boss
1. Who is dissatisfied with their job 24. Who runs personal ads
50. Who cuts your hair 76. Who delivers your mail
2. Who is unhappy with their income 25. Who gave you a business card
51. Who does your nails 77. Who calls you at home
3. Who is concerned about the 26. Who works at night
environment 8IPEPFTZPVSUBYFT 78. Who calls you at work
27. Who delivers pizza to your home
4. Who is money oriented or money 53. Who works at your bank 79. Who delivers your paper
motivated 28. Who wants freedom
54. Who is on your holiday card list 80. Who handles your gardening
5. Who owns their own business 29. Who likes team sports
55. Who is in retail sales 81. Who watches your children
6. Who enjoys being around high energy 30. Who is a fund-raiser
56. Who sells real estate 82. Who attends your church
people
31. Who watches television often
57. Who are teachers 83. Who you met on the street
7. Who quit their job or is out of work
32. Who works on cars
58. Who services your car 84. Who you met through your friends
8IPOFFETFYUSBNPOFZ
33. Who likes political campaigns
59. Who repairs your house 85. Who tailors your clothes
9. Your friends
34. Who are social networkers
60. Who manages your apartments 86. Who sells cosmetics
10. Your brothers and sisters
35. Who are in the military
61. Who has children in college 87. Who bags your groceries
11. Your parents
36. Who your friends know
62. Who likes to dance 88. Who wants a promotion
12. Your cousins
37. Your dentist
63. Who sold you your car 89. Who is wealthy
13. Your children
38. Your doctors
64. Who you met at a party 90. Who has a lot of friends
14. Your aunts and uncles
39. Who will help you
65. Who likes to buy things 8IPFYFSDJTFTSFHVMBSMZ
15. Your spouse’s relatives
40. Who works for the government
66. Who you’ve met on a plane 92. Who belongs to the Chamber of
16. Who you went to school with
41. Who is unemployed Commerce
67. Who does volunteer work
17. Who works with you
42. Who attends self improvement 93. Who just moved into the area
seminars 68. Who you like the least
18. Who is retired
94. Who you haven’t listed yet
43. Who reads self-help books 69. Who is in network marketing
19. Who works part-time jobs
44. Who reads books on success 70. Who needs a new car
20. Who you like the most
45. Your children’s friends’ parents 71. Who wants to go on vacation

21. Who was laid off
46. Who was your boss 72. Who works too hard
22. Who bought a new home
47. Your parent’s friends 73. Who was injured at work

23. Who answers classified ads
23 24
war m mar k et lis t
Enrolled Enrolled Enrolled Enrolled Enrolled
Enrolled as
Name Phone # as a as a Name Phone # as a Name Phone # as a as a
a Customer
Rep Customer Rep Rep Customer
1 35 69
2 36 70
3 37 71
4 38 72
5 39 73
6 40 74
7 41 75
Remember -
8 42 76
9 43 77 Successful representatives are always

10 44 78 adding and refreshing their list. After all,
11 45 79 you probably know more than 100 people
12 46 80 when you really think about it, and you
13 47 81 constantly come in contact with new people
14 48 82
as you build your organization. Having trouble
coming up with 100 prospects? Use the
15 49 83
memory jogger list on Pages 23 and 24 and
16 50 84
remember, you may know more than one
17 51 85
person per category on this list.
18 52 86
19 53 87
20 54 88
21 55 89
22 56 90
23 57 91
24 58 92
25 59 93
26 60 94
27 61 95
28 62 96
29 63 97
30 64 98
31 65 99
32 66 100
33 67
34 68
25 26
Getting Getting
Star ted Tip presenting the oppo r t u ni t y Star ted Tip
6 When you first get started, you should work closely with your upline and During the Presentation:
6
mentor and make use of all the tools that ACN provides to effectively present t 3FNPWFBMMEJTUSBDUJPOTCFGPSFUIFQSFTFOUBUJPO TVDIBTQIPOFT
UIF"$/0QQPSUVOJUZUPPUIFST'PSBMMSFQSFTFOUBUJWFT JUJTFYUSFNFMZTBUJTGZJOHBOEFYDJUJOH children, etc.
to share a life-changing opportunity with others and to watch them grasp the significance t 1SPWJEFCFWFSBHFT OPBMDPIPM
PSMJHIUTOBDLT&OTVSFUIBUZPVBMTPQSPWJEFOPUFQBET
of the opportunity that they now have in their hands. Introducing others to the opportunity and writing material for your guests.
is important for your business as every customer your downline brings in becomes your
t 8FMDPNFQFPQMFBTUIFZBSSJWFBOEJOUSPEVDFHVFTUTUPFBDIPUIFS0ODFUIF
customer as well! presentation is about to begin, make sure all guests are seated.
t .BLFTVSFZPVTUBSUPOUJNF#FHJOCZXFMDPNJOHFWFSZPOFBOEUIBOLJOHUIFNGPS
3FNFNCFS UIFLFZJTUPFYQPTFBTNBOZQFPQMFBTQPTTJCMFUPUIF"$/0QQPSUVOJUZ CVU attending. Tell them a bit about yourself and share a brief testimonial of your ACN
you do not need to “sell” it to them…we don’t need to convince anyone that this is the best journey. Let them know how you feel about what they are about to be introduced to.
opportunity available today. Just let the tools, Donald Trump, and the opportunity speak for t 1MBZUIF0QQPSUVOJUZWJEFPPOUIF%7%
themselves!
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3FQSFTFOUBUJWFTUPFYQMBJONPSFEFUBJMBCPVUUIFDPNQBOZBOEPQQPSUVOJUZ*G
PBRs – Private Business Receptions you are still getting comfortable presenting, you may also play the Business Opportunity
PBRs, or home meetings, are the foundation of recruiting, where you invite people to preview Presentation by Co-Founder Tony Cupisz available on the Opportunity DVD.
the opportunity and see what ACN is all about. Using the 24 Hour Game Plan, you should t /PXJTUIFUJNFUPBOTXFSBOZRVFTUJPOTZPVSHVFTUTNJHIUIBWF*GZPVSVQMJOFJTBUZPVS
schedule your first presentation within your first 24 hours. Your upline coach may want to take presentation, the questions can be directed to them.
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opportunity yourself. ready to get started.
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Following the Presentation:

t (FUZPVSRed apples signed up as an Independent Representative and
on ACN services, and launch them with the 24 Hour Game Plan. Be sure to promote
UIF OFYU5SBJOJOH&WFOU
t (FUUIFGreen apples signed up on ACN services, and make sure they go home with
the Opportunity Disc and Success from Home magazine. Be sure to promote the
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t "TLRotten apples to sign up for ACN services, and ask for any referrals to take a look at
the business opportunity.
27 28
where to get m ore t ra i ning s u c c e ssfu
su ss f u l t ip
i p s for
b u iill din
d in g you r b u sin e ss ss
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training on presenting the opportunity, business basics, and products and services. 1. Mindset makes the difference
Plus, access training designed specifically for a new representative by clicking on “New
t 6SHFODZ BOE FYDJUFNFOU FRVBM 06545"/%*/( 3&46-54
TTs Start Here” on the MyACN for Representatives homepage.
t &YQFDU B MFBSOJOH DVSWF BOE IBWF MPOHUFSN UIJOLJOH 5JNF BOE FõPSU BSF BMM UIBU
t 5IF.Z#VTJOFTTTFDUJPOPO.Z"$/GPS3FQSFTFOUBUJWFTXJMMHJWFZPVBMMUIFCVTJOFTT separate you from success.
support documents you need, such as detailed Compensation Plan information,
Policies and Procedures and various forms. 2. Set the Example – Lead, don’t follow!
t :PVSUFBNXJMMEPXIBUZPVEP OPUXIBUZPVTBZ TPTFUBHPPEFYBNQMF

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Representatives and take in the information on your monthly All Access Pass with t &BSO&55BOE&5-"4"1 DSFBUFZPVSTUPSZ
5IJTXJMMJOTQJSFPUIFSTUPBDUJPO
the latest training footage from top-producing representatives and ACN t "DUJPOTUJNVMBUFTFNPUJPOBOENPUJWBUJPO
Co-Founders on all topics of running a successful ACN organization. You also
receive a subscription to the monthly SUCCESS magazine, which provides practical 3. Edification! (Properly introduce your presenters)
advice on leadership, time management, goal setting and much more. #VJME VQ UIF DSFEJCJMJUZ PG TPNFPOF FMTF TVDI BT ZPVS VQMJOF FYQFSU PS UIF QSFTFOUFS #Z
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presentations for each of the products that contain the latest information. presenter and the opportunity. The better you are at edifying your presenter, the better
your results will be.
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the topics covered in this booklet. 4. Don’t Sell - Sort
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Policies
and Procedures
Canada 2010
1 ©ACN 2010CAEN_Policies &Procedures_RD_W_061610

ACN POLICIES AND PROCEDURES
ACN Policies and Procedures governing Independent Representatives EXAMPLES OF UNETHICAL OR ILLEGAL ACTIVITY INCLUDE, BUT ARE
in Canada are outlined below. Take time to read the entire document NOT LIMITED TO:
to fully understand the Policies and Procedures. These Policies and 1. Forging a signature on any document. This includes electronic
Procedures are incorporated by reference in the ACN Independent signatures on any ACN customer portal, as well as on online
Representative Agreement (“Agreement”). In the case of any conflict representative agreements.
between these Policies and Procedures and the Agreement, the Agree- 2. Making false or misleading representations of any kind including,
ment shall prevail. but not limited to, misrepresentations about ACN services or the
ACN Compensation Plan.
ACN Statement of Operating Philosophy 3. Depositing checks made payable to ACN into personal accounts
instead of immediately forwarding them to ACN.
The Founders of ACN Canada (ACN) believe in leadership by example 4. Cross-line recruiting: An ACN Independent Representative may
rather than management by directive. ACN’s leadership has demon- not solicit an individual or entity that has been previously
strated a high degree of integrity and success at both sales and cor- sponsored by another Independent Representative or that is
porate levels. As such, they are committed to the following principles considering joining ACN and being sponsored by another
and standards as an expansion of their creed. For purposes of these Independent Representative. For example, potential representa
Policies and Procedures, ACN Canada, its parents, subsidiaries and tives sent to an Opportunity Presentation by another active
affiliates shall be referred to as “ACN.” representative cannot be recruited. During the term of their
agreement and for a period of one (1) year after their Agreement
Commitment to Excellence has expired or terminated, ACN Independent Representatives are
further prohibited from directly or indirectly soliciting an existing
ACN believes that Independent Representatives should be able to
or pending Independent Representative into a sales organization
expect long term income from their efforts. To this end, ACN will
in which he/she is not currently a member.
continue to strive for excellence in the following ways:
ACN Independent Representatives may not solicit an ACN
• By maintaining the highest degree of integrity at every level of the
Independent Representative, whether active, inactive, individual
company;
or an entity, to participate in a network marketing program
• By offering the highest quality services and products at competitive offered by any other company, regardless of whether or not such
prices; network marketing company offers telecommunications services
or other services competitive to those offered by ACN. During the
• By providing prompt, courteous service from a dynamic support term of their agreement and for a period of 1 year after, ACN
team at ACN’s offices worldwide; Independent Representatives are further prohibited from directly
or indirectly soliciting an existing or pending Independent
• By processing all orders in a prompt and efficient manner; Representative into a sales organization in which he/she is not
currently a member.
The ACN corporate management team is committed to supporting its 5. Spreading false or misleading remarks or rumors with malicious
customers and Independent Representatives, to giving them quality intent that may disparage ACN, ACN employees, or another ACN
service, and to calculating and mailing reports and commission pay- Independent Representative.
ments in a timely manner. ACN has set these goals to give each Inde- 6. Any unauthorized use of ACN’s name, trademarks or copyrighted
pendent Representative the best opportunity to develop a successful material (i.e. reproducing ACN’s forms, business cards, etc.).
business. ACN will not exclude anyone from this great opportunity 7. Violation of any federal, provincial or local laws or regulations.
based on race, age, sex, national origin, religion, disability or any
other similar grounds prescribed or otherwise prohibited by law. 8. Stacking is strictly prohibited. Customer stacking is when you
acquire customers and place them under a downline Independent
I. Independent Representative Rights and Obligations Representative other than yourself.
A. Ethics 9. ACN Representatives are prohibited from calling ACN and repre
ACN conducts business in an ethical and credible manner and senting themselves as a customer for any products other than their
requires its representatives to deal ethically with their customers, own
with each other and with the company. ACN permits no unethical or
illegal activity and will intercede when such behavior may exist. ACN 10. A representative’s upline or sponsor should not complete any
reserves the right to use its best judgment in deciding whether cer- agreement or purchase any ACN tools on behalf of the representa
tain representative activities are unethical. Furthermore, ACN may use tive.
its own discretion in determining the appropriate course of action. If
ACN determines that unethical activities may exist, then it reserves B. Acquiring Customers and ACN's Anti-Slamming Policy
the right to suspend or terminate the Independent Representative Slamming is defined as any practice that changes a customer’s
status, including but not limited to all commissions and payments of telecommunications service without the customer’s knowledge or
any kind. Under no circumstances would an Independent Representa- consent.Slamming can also occur when someone other than the
tive who is terminated for unethical or illegal activity be entitled to a customer who is listed on the Letter of Authorization (LOA) signs
refund of their original application fee, net of applicable taxes, nor are the form. Therefore, ACN requires that every LOA include an original
they entitled to sell or transfer their position. customer signature.

To protect you and your organization from the effects of slamming, customer even if the customer has provided their verbal consent.
ACN strongly recommends that you implement ACN’s anti-slamming
policy throughout your personal business and that of your entire To avoid instances of slamming, ACN may examine each LOA before
organization. As an ACN representative, you have made a commit- it is entered into the system. Any form that contains any invalid infor-
ment to understand and abide by this policy in full. mation (i.e., phone number), is incomplete, facially invalid or with an
apparently invalid, omitted or forged signature, will not be processed.
The actions of the telecommunications industry, including long
distance carriers and local exchange carriers, are all heavily regulated Representatives are prohibited from entering the name or Team ID
by agencies whose sole responsibility is to safeguard the interests of Number of another Independent Representative, which is considered
consumers. These regulatory agencies and the industry have made customer stacking, or signing LOAs in the name of another representa-
it clear that they do not condone slamming. Slamming affects the tive. In addition, representatives are prohibited from completing an
opportunity for all representatives, not just those who slam custom- order (LOA, online, etc.) on behalf of their customers. All customer
ers and therefore clearly illustrates why ACN HAS ADOPTED A ZERO orders must be completed by the customers. Representatives are
TOLERANCE POLICY TOWARD SLAMMING. responsible for the validity of the orders of all customers that appear on
their Personal Customer List. Therefore, representatives are encouraged
An ACN Independent Representative is encouraged to act quickly to routinely review their customer lists to ensure that only customers
and respond within the required timeframe to any request we may that they have personally enrolled are appearing on the customer list.
make and this situation should be their number one priority until it If a representative finds that a customer appears on their customer list
is resolved. If an ACN Independent Representative receives a letter that they have not personally enrolled, they must contact Representa-
notifying them that a slam investigation is currently underway for tive Services immediately.
one of their customers, ACN will give details of the customer allega-
tion, and which service is being disputed, plus guidance about where ACN will vigorously enforce its zero tolerance policy against slamming
to address questions or concerns. It is essential that the representa- and other egregious violations of ACN’s Policies and Procedures, or any
tive and the customer review where the misunderstanding was and applicable laws or regulations. If any Independent Representative is
detail all information within the “Investigation Report,” included in discovered to have forged a customer’s or another representative’s sig-
the investigation letter. If the customer agrees to the information nature, the offending Independent Representative will be terminated
included in the investigation report, the customer’s signature must be immediately. This policy will apply in the first instance of any forgery or
notarized by a notary public in all provinces except Quebec,where the egregious violation.
signature must be commissioned by a commissioner of oath. ACN will
then respond within five business days once the investigation report In addition, if in ACN’s sole discretion, ACN determines that an Inde-
is returned, with a decision regarding the investigation. If any ACN pendent Representative is involved in submitting improper orders
Independent Representative has been engaged in the slamming of a (other than forgeries or other egregious violations), ACN will issue a
customer, the following penalties will be assessed: warning to the Independent Representative and require the Indepen-
dent Representative to report back detailing the remedial actions he/
• The Independent Representative’s position will be permanently she took to correct the problem. ACN will review each matter and will
terminated and all Customer Acquisition Bonuses (CABs), Team determine what disciplinary action is warranted, up to and including
CABs, commissions and payouts of any kind will be permanently termination of the Independent Representative.
forfeited.
C. Offerings/Terms of Service
• If the "slammed" account was used for qualifications for CABs, ACN and its carrier/supplier/service provider(s) have the sole right
Team CABs or any other bonus, then such bonus will be reversed. to accept or reject orders for products and services, to establish and
This reversal will also apply to any corresponding payouts as well. change without notice, the prices of such products and services as well
as to establish the terms and conditions of their offering. ACN and its
• Any Independent Representative engaged in slamming will be carrier/supplier/service provider(s) may also discontinue offering or
required to reimburse ACN for any fines or charges assessed selling any product or service, without liability or obligation to ACN or
against it. In addition, an administrative fee in accordance with its Independent Representatives. Independent Representatives may
expenses incurred by ACN will be charged to the Independent only offer and sell services and products in accordance with rates,
Representative. terms and conditions established by ACN, any regulatory agency or its
carrier/supplier/service provider(s). All sales representations and activi-
ACN Independent Representatives are prohibited from third party ties must be in full compliance with all applicable laws and regulations.
solicitation by telemarketing, direct mail, sweepstakes, contests Independent Representatives may only use those means of marketing
and drawings. ACN only authorizes sales by means of direct, and selling of services and products that are solely acceptable to ACN
personal solicitation of customers. and its carrier/supplier/service provider(s).
Independent Representatives can avoid slamming by utilizing the D. Co-Mingling of Funds
following procedures: Independent Representatives must make their application fees, plus
applicable taxes, payable to ACN only. No Independent Representa-
• Verify information against each new customer’s actual bill for each tive shall accept funds for applications and co-mingle them with per-
Letter of Authorization (LOA). This will help you to confirm that the sonal or association accounts. ACN may terminate any Independent
customer’s information on the LOA matches the information on Representative discovered co-mingling funds or operating a bank
the customer’s telephone bill. account in the name of ACN or any other similar name.
• Verify that the person signing the LOA is the person with authority
to act on behalf of the company or the person whose name E. Personal Usage/Purchases
appears on the telephone bill. It is essential that the person An Independent Representative is not required to subscribe to or
signing the LOA has authority to change telecommunication purchase any product or service marketed by ACN. Advancement
providers. to higher levels in the ACN Compensation Plan is based upon the
• NEVER sign someone else’s name on any document. acquisition of customers. However, if an Independent Representative
Representatives are strictly prohibited from signing an LOA for a chooses to purchase any products or services offered by ACN, he/she
will be responsible for all billing when due. If an Independent Repre- C. Reporting Taxes
sentative is late in paying any bill, for services or products provided Independent Representatives are not considered employees for
by ACN or a company with which ACN contracts, ACN may deduct purposes of the Canada Pension Plan, Unemployment Insurance
amounts owed from future CAB or commission payments. ACN Contribution, Federal and Provincial Income Tax laws or any other
reserves the right to terminate an Independent Representative who is laws governing employees. It is the Independent Representative’s
repeatedly late in the payment of any service or product. responsibility to make Canada Pension Plan, Régie des rentes du
Québec contributions, and income tax payments as required by law.
F. Unauthorized Contact As such, ACN does not deduct any taxes from any commission and/
Under no circumstances, is an Independent Representative permitted or CAB payments and does not provide yearly statements for income
to directly contact any carrier/supplier/service provider(s) with whom tax purposes.
ACN contracts, unless it is in specific relation to a personal account
they may currently have with said provider. It is the Independent Representative’s responsibility to provide ACN
with the proper Social Insurance Number or Business Identification
In the event that your customer is experiencing difficulties with a Number for the purpose of reporting taxes. If the information that is
specific provider, please inform your customer to directly contact ACN provided is incorrect, ACN will hold all future payments until the mat-
or the appropriate service provider to resolve the matter. ter is resolved.
G. Territorial Rights/Conducting Business Across Borders III. Business and Legal Entities as an Independent
Team Trainers can market services and products and sponsor new Representative
Independent Representatives in any country where ACN conducts
business, without exclusivity. Team Trainers may only promote ACN in A. Companies
countries where ACN currently operates. A sole proprietorship, partnership, or corporation may become an
Independent Representative subject to review and written approval
Independent Representatives conducting business in foreign coun- by ACN. However, no individual may participate in more than one
tries must adhere to the ACN Policies and Procedures governing representative position without the prior written approval of ACN.
activities in that country. Furthermore, compensation will be based
on the Compensation Plan of that specific country and will be subject For the company to become a new Independent Representative, or to
to conversion to Canadian currency. change their current representative status to a company, ACN must
be notified in writing.
Independent Representatives are responsible for knowing and
adhering to all laws and accepted business practices in the countries The following items are needed to apply for an ACN Independent
in which they choose to market. This includes, but is not limited to Representative status as a company:
Customs and Immigration Laws, privacy laws, telecommunication
laws, and accepted marketing practices. 1. The name of the company
2. The company’s Business Identification Number and governmental
H. Further Limitations paperwork;
ACN reserves the right to limit or disallow any activities that cast 3. A completed Independent Representative Agreement, signed by
negative aspersions on the integrity, truthfulness, and/or reputation an individual authorized to enter into binding agreements on
of ACN. behalf of the business entity.
Individuals who submit the Independent Representative Agreement

II. Status as an Independent Contractor must be authorized to enter into binding contracts on behalf of the
company.
A. Claims of Employment
Independent Representatives are independent contractors and not B. Marriage
employees of ACN. The position of Independent Representative shall A spouse may operate under the same representative position or
not be construed as creating a relationship of employee-employer, independently. If the spouse chooses to operate independently, then
agency, partnership or joint venture between any participant, spon- one spouse must be sponsored by the other. ACN reserves the right
sor and ACN. It is impermissible to assert or imply that an Indepen- to ensure that spouses who operate distributorships independently
dent Representative or prospective Independent Representative is or are correctly sponsored and make any corrections that are necessary.
will be employed by ACN. Spouses who choose to operate the same position will be treated as
partners.
B. Contractual Obligations
All Independent Representatives are responsible for any expenses, C. Specifications for Independent Representative Names
which result from their business operation. Miscellaneous expenses ACN reserves the right to approve or disapprove any representative’s
include, but are not limited to, license or permits required to operate choice of business names, formation of partnerships, and corpora-
a business, legal fees connected with the use of a business name, tele- tions, for tax, estate planning and liability purposes. If ACN approves
phone expenses, product advertising, etc. Independent Representa- such a change by the representative, the organization’s name and the
tives shall not involve ACN in any contractual relationships related to names of the principals of the organization must appear on the In-
their businesses. Independent Representatives cannot and shall not dependent Representative Agreement along with a Social Insurance
sign contracts, rent or lease office space or equipment, open bank ac- Number or Business Tax Identification Number.
counts, secure credit, cash negotiable instruments, make purchases or
enter into agreements of any kind in the name of ACN. Such action is Any request for a change in the name, status or a change in the
prohibited and cause for termination of Independent Representative Business Tax Identification Number of the Independent Representa-
status. Each Independent Representative shall hold ACN, its share- tive is subject to a written agreement, signed by all parties involved,
holders, partners, members, directors, officers and employees harm- submitted to and approved by ACN in writing. ACN reserves the right
less from any claims, damages or liabilities arising out of such action. to verify all authorizations prior to making changes. Please note that
ACN will only continue to service the Independent Representative
who remains listed in our computer system. ACN reserves the right C. Independent Representative Disputes
to intercede in disputes, and if it is determined that unethical activity ACN may or may not mediate any disputes between two or more In-
exists, the status may be suspended and/or terminated. dependent Representatives if requested to do so by all of the parties
involved in the dispute. ACN, however, reserves the right to review
IV. Identification Numbers sponsoring practices. If ACN agrees to mediate any dispute, its find-
ings shall be binding on all parties involved in the dispute.
All representatives will be assigned a unique number that identifies
them as a representative of ACN. This number is referred to as their D. Changing Sponsorship
Team ID Number. It is the representative’s responsibility to provide ACN believes in and maintains the maximum protection of the Inde-
this number on all LOAs and on the Independent Representative pendent Representative’s relationship with his or her sponsor. There-
Agreement when sponsoring a new Independent Representative. fore, changing sponsors is strictly prohibited. It is the responsibility of
the Independent Representative to ensure the sponsor information
V. Sponsoring New Representatives submitted on the Independent Representative Agreement is accurate
and complete.
A. Independent Representative Agreements
New Independent Representatives must complete and sign an In- An Independent Representative may join ACN under a new sponsor
dependent Representative Agreement or complete the new repre- only after a period of no less than one full calendar year from the date
sentative sign-up process on the ACN website at www.acncanada.ca. of resignation or no less than one full calendar year after an Inde-
Only the new representative can complete the online Independent pendent Representative fails to renew or cancels their independent
Representative Agreement. It cannot be completed by the sponsor representative agreement. All resignations must be in writing and
or upline on behalf of the new representative. Application fees can delivered to ACN.
be paid by Visa, MasterCard, cheque or money order. Please note that
ACN may assess a fee for any credit card payments that result in a ACN reserves the right to change sponsorship if it is found that un-
chargeback. ACN does not accept postdated or third-party cheques. ethical or misleading practices were used.
The new Independent Representative or the sponsor can mail or fax
the white copy of the Independent Representative Agreement to VI. Maintaining/Changing the Status of Your Business
ACN for processing. If the application fee is being paid by cheque, the
white copy of the Independent Representative Agreement must be A. Annual Renewal Fee
mailed to ACN. The start date of an Independent Representative is the A renewal fee, plus applicable taxes, is charged beginning one year
date that their completed Independent Representative Agreement after the Independent Representative’s start date. The fee is charged
is entered and payment is received, or the date their first customer to cover the support costs for a period of one year. If ACN does not
was submitted, whichever occurs first. ACN may charge a nominal receive the application and renewal fee on or before 30 days after the
fee for all returned cheques. ACN reserves the right to refuse entry of anniversary date, ACN will assume that the Independent Representa-
an Independent Representative Agreement without payment and to tive does not wish to renew his/her status with ACN; therefore deacti-
adjust the start date accordingly. vation of the position will occur, resulting in the forfeiture of bonuses,
commissions or other payments from ACN.
Representatives are prohibited from entering the team ID of a
downline representative as the sponsor of a new representative. This If an Independent Representative decides to renew within one year
practice is known as “stacking.” of their renewal date, he/she must then fill out the renewal applica-
tion and submit the renewal fee, plus applicable taxes, although such
B. Representation renewal will not reverse any forfeiture of payments from ACN. It is the
Independent Representatives shall make no claim or inference to Independent Representative’s responsibility to ensure that ACN has
prospective Independent Representatives as to the anticipated or his/her accurate and current address information. Renewal applica-
actual income an Independent Representative might earn. ACN tions are available on the ACN website.
makes no guarantees of income, nor assurances of any profits or suc-
cess. Furthermore, any profits or success resulting from activities as an B. Selling Your Independent Representative Status
Independent Representative will be based upon customer acquisition To protect the integrity of the business opportunity, ACN restricts
and the amount of services or products purchased by those custom- the sale of Independent Representative status. All requests for the
ers. Any success achieved will be based solely upon the Independent sale of an Independent Representative status must be reviewed and
Representative’s effort, commitment and skills. approved by ACN. For permission to sell your Independent Repre-
sentative status, forward a letter of intention to ACN, indicating your
Independent Representatives shall make no claim, whether to a wish to sell. ACN will send all needed documentation to the seller
prspective ACN Independent Representative or to any other per- for completion, before the process can begin. For more information,
son, that the Competition Bureau or other regulatory authority has please contact Representative Services.
reviewed, endorsed or otherwise any product, service, membership,
marketing plan or compensation program of any marketing company. The Independent Representative status WILL NOT be considered
In the event that a question arises concerning ACN’s compliance with SOLD until it is approved by ACN. Therefore, DO NOT accept any funds
the law, such question shall be submitted to ACN in writing. ACN from the potential buyer until the sale has been approved and final-
Independent Representatives shall make no false claims or mislead- ized. ACN charges a $1,000 fee to process any approved sale. Do not
ing statements concerning these relationships and understand that send the $1,000 fee until ACN has approved the sale.
if they do, their relationship with ACN may be terminated and all com-
Companies or partnerships that have a change of ownership greater
missions and bonuses forfeited.
than twenty percent (20%) must notify ACN of such change in owner-
Independent Representatives agree to indemnify and hold ACN and ship. The new owners/stockholders must comply with the terms of
its shareholders, partners, members, directors, officers and employees the Independent Representative Agreement and these Policies and
harmless from all claims, damages and expenses, including, but not Procedures. If there is a change in ownership of 50% or greater then
limited to, legal fees arising out of actions or conduct in violation of the rules regarding the sale of an Independent Representative status
the Independent Representative Agreement. apply, including the $1,000 transfer fee.
C. Transfer/Disposition of Independent Representative Business D. Commissions
Upon the death or incapacity of an Independent Representative, or Commissions, inclusive of applicable taxes, are paid monthly to all
of its principals, the rights to the commission and marketing posi- levels in the ACN Compensation Plan. Commissions are calculated
tion shall pass to the designated successor, provided said successor based on the commissionable revenue on services and products used
complies with all the terms of the ACN Independent Representative by your customers and the customers in your organization, accord-
Agreement, ACN’s Policies and Procedures, and fulfills the duties and ing to the Compensation Plan for the country in which the services
obligations required of an Independent Representative. are provided. Commissionable revenue is billed revenue less taxes,
non-revenue surcharges and an allowance for bad debt (Refer to
In the case of a transfer to an existing Independent Representative, or section VII E. “Commissions – Reversal of CABs or Commissions). ACN
to an individual listed as a partner/shareholder/trustee in an existing reserves the right to reduce commissionable revenue by a percentage
Independent Representative status, the individual will need to con- factor for promotional plans, products, negotiated pricing or certain
tact ACN to discuss his/her options in either maintaining the status or services.
transferring it. If the transfer is of a temporary nature (i.e. the Inde-
pendent Representative is temporarily incapacitated), the subsequent Commissions are released on the first business day following the third
activation and deactivation will likewise be temporary. Friday of each month. Commissions are paid the third month after the
close of the month the customer is billed. Thus, if an ACN customer is
D. Change of Independent Representative Information billed for services in April, commissions will be paid on that custom-
Independent Representatives must report any change of address, er’s usage in July. The commission qualifications listed on the Com-
telephone number change or email address change by sending writ- pensation Plan are minimum qualifications. ACN recommends that
ten notification to ACN at P.O. Box 720, Postal Station B, Montreal (QC) Independent Representatives exceed the minimum qualifications in
H3B 3K3, or by calling Representative Services at 514-390-8666. order to ensure that they remain fully qualified in the event that one
or more customer cancels service.
VII. Commissions
All customers submitted for your commission qualifications must be
A. Reports received and processed by ACN by 2 p.m. EST on the first Friday of the
Hierarchy Reports, Downline Structure Reports and other reports are month. Representatives must allow up to three business days for dial-
available for a fee from the ACN website (www.acncanada.ca). Per- up Internet service to be received by ACN and count towards position
sonal Customer Lists are available at no charge on MyACN. The Inde- or commission qualifications.
pendent Representative acknowledges and agrees such information
is proprietary and confidential to ACN and is transmitted to the Inde- A Payment Processing Fee will be deducted from each CAB and com-
pendent Representative in strict confidence, and that the information mission payment to cover processing costs relating to the issuance of
provided may not be distributed to any other individual or company. the payment and the statement. A payment will not be issued until
The representative agrees that this agreement of confidentiality and the total amount (less the Payment Processing Fee) is greater than
non-disclosure is legally binding on the Independent Representative. $10. The Independent Representative will also be responsible for a
$10 Re-issue Fee anytime a payment is returned to ACN and request-
B. Eligibility for Compensation ed to be re-issued. If a stop payment must be placed and a new pay-
All Independent Representatives must be active and qualified accord- ment re-issued, the Independent Representative will be responsible
ing to the Compensation Plan in order to be eligible to receive any for a $25 Stop Payment Fee.
commission.
E. Reversal of CABs or Commissions
C. Customer Acquisition Bonuses (CABs) ACN reserves the right to retract the payment of any CAB or commis-
Customer Acquisition Bonuses are weekly bonuses, inclusive of appli- sion if it is found that a customer used to qualify for a CAB or a certain
cable taxes, paid to Independent Representatives who have qualified commission level was not a valid billing customer. There will be an
for the level of Team Coordinator or higher, and who have assisted automatic reversal of all bonuses, CABs and T-CABs paid if a qualifying
their newly sponsored Team Trainer to become qualified by acquir- Digital Phone Service customer cancels within 90 days.
ing the minimum number of personal customers within the required
time. F. Adjustments for Bad Debt
ACN reserves the right to adjust commission payments for bad debt.
CABs are processed each weekend and released on Mondays. All The bad debt deducted may be based on the overall bad debt aver-
documentation necessary for CAB qualifications must be received age and/or specific deductions on an account by account basis or a
and processed by ACN by 2:00PM Eastern Standard Time (EST) on combination thereof.
Wednesdays for a CAB payment to be issued that week. Please refer
to the ACN website for the specific deadlines for submitting LOAs, If a representative is found to be targeting customers whose ser-
Independent Representative Agreements, etc. vice was previously cancelled by another carrier for nonpayment,
or targeting those customers who knowingly have credit problems,
Customer Acquisition Bonuses are paid to Independent Representa- that Independent Representative’s status may be suspended and/or
tives who meet the minimum qualifications of the level, as shown on terminated. In addition, the Independent Representative may be held
the Compensation Plan at the time the new Independent Represen- liable for any unpaid debts.
tative Agreement is received and processed by ACN. Once the new
representative meets the TT qualifications by acquiring the minimum G. Customer Qualifications
number of personal phone points within the required time, then the CABs, commissions and the advancement to earned levels in the
CAB will be distributed to appropriate eligible upline representatives. Compensation Plan are based on the acquisition of active, billing cus-
CABs, T-CABs and bonuses will be paid after 17 days following a new tomers. Up to two accounts on the same credit card, name, address or
Team Trainer’s start date once they qualify. household can be established as separate customers. Each LOA and
internet service order must contain the name and/or Team ID Number
A representative’s start date is determined by either the date of of the Independent Representative that acquired the customer.
payment of their TT application fee or the date their first customer is Representatives are prohibited from entering the name or Team ID
entered into ACN’s system, whichever occurs first. Number of another Independent Representative or signing LOAs in
the name of another representative. Representatives are responsible process as described in the Independent Representative Agreement.
for the validity of the orders of all customers that appear on their Under no circumstance would an Independent Representative who
Personal Customer List. Therefore, representatives are encouraged to is terminated for unethical activity be entitled to the refund of their
routinely review their customer lists to ensure that only customers original application fee or be allowed to transfer their customers or
that they have personally enrolled are appearing on the customer list. Independent Representative position to another party.
If a representative finds that a customer appears on their customer list
that they have not personally enrolled, they must contact Representa- IX. Confidentiality and Noninterference, Nondisclosure of
tive Services immediately. Proprietary Information
Establishing customer accounts for the purposes of qualifications During the term of the relationship with ACN, the Independent
when the customer does not intend to use the service or when the Representative may receive information or data constituting a trade
customer is not aware that such an account has been established is secret or confidential information of ACN and/or its carrier/supplier/
unethical and is subject to disciplinary action up to and including service provider(s) in which event, the Independent Representative
deactivation. ACN reserves the right to remove these customers from shall treat such trade secret or confidential information as strictly
the representative’s position if unethical activities occurred and dur- confidential and wholly owned by ACN, as applicable. No Indepen-
ing any review. dent Representative may, for any reason, nor in any manner, directly
or indirectly use, sell, lend, lease, distribute, license, give, transfer,
Customers that cancel service with ACN and those that do not use the disclose, disseminate, reproduce or otherwise communicate any such
service for a period of months will no longer count as active custom- item of information or data to any person or entity for any purpose
ers for qualification purposes. This process is known as “purging.” The other than as authorized by ACN in writing. The definition of “confi-
Personal Customer List will display all customers that are scheduled to dential information” shall mean proprietary and confidential data or
purge and the date that the customer will be purged so that the Inde- information of ACN or its carrier/supplier/service provider(s) which
pendent Representatives can either contact that customer or acquire is not publicly known or available to the competitors of ACN or its
new customers in order to avoid losing qualifications. If a customer carrier/supplier/service provider(s). “Confidential information” also
that is scheduled to be purged, or has been purged, begins to use includes without limitation, information regarding ACN or its carrier/
the service again, the Independent Representative who acquired the supplier/service provider(s), Independent Representatives, customers
customer will automatically receive credit for that customer. or prospective customers, marketing methods, business and technical
plans, product information and pricing. The definition of “confidential
A customer for purposes of local, long distance, home security or information” includes “trade secrets” which shall mean that portion of
wireless service is defined as an account. Multiple phone numbers on confidential information which constitutes trade secrets as defined
one account (invoice) are for qualification purposes considered one by applicable law and including, without limitation, confidential com-
customer. Each Internet account or Digital Phone Service account puter programs, software, designs, processes, procedures, formulas
is considered to be a customer for qualification purposes. For all and improvements, whether copyrightable or not.
products including local, long distance, wireless, home security, in-
ternet and digital, up to two accounts on the same credit card, name, Independent Representatives must use their best efforts to preserve
address or household can be established as separate customers. all confidential information until it becomes generally available to
Additional accounts on the same credit card, credit card holder name, the public or ACN agrees in writing that such information may be
address or household will not count toward qualifications and will be disclosed or is otherwise no longer deemed to be confidential.
removed or made commission only. Representatives are prohibited
from purchasing internet service for a customer, or signing up for any Independent Representatives must not, without prior consent and
service for one of their downline representatives. written approval of ACN, either for their own position or as a consul-
tant, distributor, Independent Representative, partner or owner of any
A customer account cannot count toward qualifications for more than other firm, partnership or corporation, whether in network marketing
one position and cannot be moved from one Independent Repre- or any other kind of business, directly or indirectly solicit, divert, take
sentative to another unless that customer account has been purged. away or interfere with any of the business, employees, customers,
Existing ACN customers who also become and ACN Independent Independent Representatives or distributors, trade or patronage of
Representative can claim their own services from an existing ACN ACN, its telecommunication/utility/Internet carrier/supplier/service
Independent Representative’s position 45 calendar days from the new provider(s) or its affiliated entities.
representative’s start date.
During the term of the Independent Representative Agreement,
VIII. Compliance representatives may not, directly or indirectly, sell or solicit telecom-
munications services, utilities services or Internet services offered
These Policies and Procedures were created as a guideline for ACN by ACN through any person or entity other than that specifically
and all Independent Representatives and serve to protect the rights designated or approved in writing by ACN. Independent Representa-
of both parties. These Policies and Procedures are intended to ensure tives shall not, during their relationship with ACN and for a period of
proper functioning of daily business operations. ACN reserves the one year thereafter, directly or indirectly, divert, entice, knowingly
right to amend the Polices and Procedures from time to time as ACN call upon, sell or solicit, take away or move any customer of ACN or
deems necessary. Any Independent Representative who violates any its carrier/supplier/service provider(s), whether or not the Indepen-
provision on the Independent Representative Agreement, which dent Representative originally procured or brought such customer to
includes all Policies and Procedures itemized herein, may be promptly ACN’s carrier/supplier/service provider(s) (such activities are collec-
terminated by ACN. Termination cancels any and all rights, and will be tively referred to herein as “solicitation”). All customers solicited by
effective upon verification of said violation(s) and notification of the Independent Representatives on behalf of ACN or its carrier/supplier/
offending Independent Representative by ACN. In the event a dispute service provider(s) are deemed to be customers of ACN or its carrier/
arises between ACN and an Independent Representative as to their supplier/service provider(s) and not of its Independent Representa-
respective rights, duties and obligations under this Agreement, or in tives. Independent Representatives understand that such prohibi-
the event of a claim of breach of this Agreement by either party, such tion of non-solicitation shall be strictly enforced and that ACN or its
dispute shall be exclusively resolved through the dispute resolution carrier/supplier/service provider(s) shall be a third party beneficiary of
this prohibition as well as any proprietary and confidential informa- law; (3) that such Personal Information is the confidential informa-
tion provided to ACN which in turn is received by the Independent tion of ACN; and (4) that, upon the request of ACN, the Independent
Representative. Further, during the term of the Independent Repre- Representative shall furnish to ACN (X) where the Independent Repre-
sentative Agreement and for a period of one year thereafter, Indepen- sentative has an officer, a certificate by an officer of the Independent
dent Representative may not enter into a direct marketing relation- Representative, and (Y) otherwise, a witnessed affidavit, in each case,
ship with any carrier/supplier/service provider(s) of ACN. Violation of satisfactory to ACN, confirming the compliance by the Independent
this covenant and condition will result in forfeiture of all Independent Representative with (2) above.
Representative rights, including all current and future commissions,
bonuses and payments of any kind. (b) The Independent Representative represents, warrants and
covenants that any Personal Information (s)he provides to ACN that
On a periodic basis, ACN will supply data processing information is not his/her own has been collected and disclosed to, and may be
and reports to the Independent Representative, which will provide used by, ACN with the consent of the individual whose Personal Infor-
information to the Representative concerning the representative’s mation it is, as obtained by the Independent Representative.
organization, product purchases and product mix. Independent Rep-
resentatives agree that such information is proprietary and confiden- (c) Upon request, the Independent Representative shall provide
tial to ACN and is transmitted to the representative in confidence. The ACN access to, and the right to inspect, any or all Personal Informa-
representative agrees that he or she will not disclose such information collected, used or disclosed by the Independent Representative
tion, directly or indirectly, to any third party nor use the information in connection with the performance of the Agreement;
to compete with ACN in any manner. The representative agrees that
this agreement of confidentiality and nondisclosure is legally binding (d) The Independent Representative agrees (i) that where it
on the Independent Representative. receives any privacy inquiry, request or complaint relating to the
Personal Inforrmation forwarded to ACN pursuant to this Agreement,
X. Privacy Policy it shall promptly forward such inquiry, request or complaint to ACN
for handling; (ii) to promptly and at its cost, co-operate with ACN in
A. Personal Information any privacy inquiry, request or complaint, including any regulatory
“Personal Information” means any information about an identifiable investigation or in any internal investigation regarding any alleged
individual (for provinces other than Quebec, other than their name, privacy breach or complaint; and (iii) where there is any unauthorized
title or business address or business telephone number). access, use or disclosure of Personal Information which has been col-
lected, used or disclosed in connection with the performance of the
Protection of Personal Information of Independent Representatives: Agreement, to promptly notify ACN of same, and not to disclose such
unauthorized access except to the extent ACN first provides its prior
ACN is committed to protecting the privacy of our Independent written consent for such disclosure.
Representatives’ Personal Information. We protect the Personal
Information of our Independent Representatives by maintaining In order to ensure the special integrity of the Personal Information
strict physical, electronic, and procedural safeguards that meet or of the ACN Contacts, ACN asks that all Independent Representatives
exceed applicable privacy laws and regulations. Unauthorized access adhere to the following procedures:
to, use or disclosure of such Personal Information (including account
information, or personal identification number) is a violation of ACN’s · Only new representatives, rather than their sponsor, shall
Privacy Policy, and is strictly prohibited. complete and sign an Independent Representative Agreement,
or complete the representative sign-up process on the ACN website
Privacy Obligations of Independent Representatives: at www.acncanada.ca, and, for greater certainty, a representative’s
upline sponsor should not complete any agreement on behalf of the
(a) The Independent Representative acknowledges and agrees (1) representative, or obtain account information related thereto, includ-
that in the course of the performance of this Agreement, (s)he will be ing position numbers and passwords.
provided with and have access to the Personal Information of ACN
potential or actual customers or sponsored representatives (the “ACN · No Independent Representative shall access, or provide to any-
Contacts”), in that the Independent Representatives will either (i) di- one, the account information and passwords of any other potential or
rect such ACN Contacts to the applicable sign-up process on the ACN actual Independent Representative.
website at www.acninc.com, or (ii) in the case of a potential customer,
provide such potential customer with an ACN customer application B. Indemnification
form, to be completed and executed by the customer, or in the case The Independent Representative agrees to defend, indemnify and
of a potential sponsored representative, provide such potential spon- hold ACN harmless from any claims and actions against ACN relat-
sored representative with an ACN Independent Representative Agree- ing to the Independent Representative’s violation of any applicable
ment, to be completed and executed by such representative; in each privacy laws relating to the collection, use or disclosure of Personal
case, to be forwarded by Independent Representative to ACN; (2) that Information.
the Independent Representative is collecting such Personal Informa-
tion of ACN Contacts solely on behalf of ACN, for the sole purpose The Independent Representative also agrees to defend, indemnify
of forwarding such Personal Information to ACN; that such Personal and hold ACN harmless from any claims and actions against ACN
Information shall be accessible only by ACN and the Independent relating to any marketing or promotions developed for ACN by the
Representative; and that in light of the foregoing the Independent Independent Representative, when the Independent Representative
Representatives shall not otherwise collect, use or disclose such was indemnified by a third party which did not also indemnify ACN.
Personal Information (except to the extent that disclosure is required
to comply with a subpoena, warrant, or court order, or is requested
by a government institution which has the lawful authority to obtain C. Termination
the Personal Information, or is otherwise required by law) nor hold In the event of a material breach by either party of any applicable
such Personal Information on behalf of ACN or otherwise provided privacy laws or provisions in this Agreement relating to such laws, the
that in all cases the Independent Representative shall collect, use non-breaching party may terminate the Agreement, by written notice
and disclose Personal Information only in accordance with applicable
to the breaching party, 30 days after first delivering notice of such
breach and the failure to cure such breach within the 30 days.
Amendments
In order to sustain a viable marketing company, ACN specifically
reserves the right to make any amendments or adjustments it deems
necessary with respect to products and services offered, its Policies
and Procedures, the marketing and Compensation Plan and/or pric-
ing. Upon notification through ACN’s website, any such changes are
incorporated as part of this agreement between ACN and its Indepen-
dent Representatives.
Summary
We are offering a program that will prove to be financially beneficial
for those with the motivation to achieve. It offers the freedom to
design personal goals, an opportunity to develop long-term stabil-
ity, and a relationship of respect with our company. The relation-
ship between ACN and its Independent Representatives is that of a
team, based on mutual trust, respect and integrity. By assisting our
Independent Representatives in achieving their goals and dreams,
ACN strives to demonstrate the true meaning of a team. This is our
commitment to you.

®
Appendix 1 -
Marketing & Advertising Policy
North America, December 2008

APPENDIX 1 – MARKETING AND ADVERTISING POLICY
I General Marketing and Advertising Policy Furthermore, ACN allows, yet highly discourages cold marketing
ACN has developed a success system based on solid experience and techniques for purposes of recruiting other Independent Representa-
knowledge. As such, we have created marketing materials, business tives, as these can be costly, ineffective, and highly distracting to an
tools and activities to fully support this model. No other marketing Independent Representative’s network marketing efforts. The use of
materials or activities are necessary to become successful as an ACN telemarketing and "speed dial" (random or auto dialing) for recruiting
Independent Representative. Therefore, ACN strongly discourages purposes is strictly prohibited.
our Independent Representatives from creating and/or distributing
any marketing materials. Marketing materials for the purpose of this If an ACN Independent Representative disregards ACN’s recommen-
policy is not limited to printed material, but also includes website and dation and uses cold marketing techniques in recruiting efforts only,
online content, appearances and media representation. then that representative is responsible for adhering to any applicable
laws, limitations or regulations that govern such techniques, includ-
Independent Representatives must obtain prior written approval ing the accuracy of all information presented. In addition, any materi-
from ACN for any materials created for their ACN business. Repre- als, scripts, advertisements, literature, videos, audios, etc., used in
sentatives must complete the Request Form available on MyACN for conjunction with a cold marketing effort must strictly adhere to ACN’s
Representatives and send it attention to ACN Supplemental Advertis- complete policy "Development and Use of Independent Marketing
ing via one of the methods available on the request form. Any written Materials" in section VI.
approval given by ACN will only be for the material submitted and
reviewed. Any additional material will need to be re-submitted for ACN strictly prohibits the use of creating materials to be distributed to
approval. All changes to personal marketing material requested by their cold market for the purpose of customer acquisition. Representa-
ACN must be made. If not, the representative will be found to be non- tives are not permitted to utilize cold marketing for the purpose of
compliant with ACN’s Policies and Procedures, and further action will customer acquisition. If a representative wishes to create material to be
be taken up to and including deactivation. distributed via one of the cold marketing techniques listed above, they
are required to lead with the Business Opportunity, and once contacted
All approval for representative marketing and advertising remains at for information, may discuss more specifically the products and ser-
the sole discretion of ACN. vices; however the marketing or advertising material may not lead with
customer acquisition.
II. Use of ACN’s Identity
In addition to our representatives and employees, ACN’s identity is IV. Unauthorized Contact
one of its most valuable assets and, therefore, must be protected at all Under no circumstances, is an Independent Representative permitted
times in order to maintain its integrity for all. As such, ACN Indepen- to directly contact any carrier/supplier/service provider(s) with whom
dent Representatives are strictly prohibited from representing them- ACN contracts, unless it is in specific relation to a personal account
selves as having any other affiliation with ACN other than as an "ACN they may currently have with said provider.
Independent Representative" at any time or in any manner.
Therefore it is strictly prohibited to recruit employees from a wireless
Also, Independent Representatives are strictly prohibited from using store or home security dealers.
ACN logos, names, trademarks, or other proprietary information
belonging to ACN or its wholly owned subsidiaries, unless approved V. Unauthorized Conduct and Behavior
in writing by ACN. This includes, but is not limited to, website URLs, Slamming is defined as any practice that changes a customer’s
online content, marketing materials, photography, signage, etc. Only telecommunications service without the customer’s knowledge or
ACN and its wholly owned subsidiaries are authorized to use such consent.
logos, names, trademarks and other proprietary information. The
The actions of the telecommunications industry, including long
production of any material containing logos, names, trademarks and
distance carriers and local exchange carriers, are all heavily regulated
other proprietary information of ACN is strictly prohibited without
by agencies whose sole responsibility is to safeguard the interests of
prior written authorization.
consumers. These regulatory agencies and the industry have made it
III. Cold Marketing in Customer Acquisition and Recruiting clear that they do not condone slamming. Slamming affects the op-
ACN is a network marketing company that is focused solely on portunity for all representatives, not just those who slam customers.
relationship, or "warm marketing" techniques. ACN strictly prohibits
ACN HAS ADOPTED A ZERO TOLERANCE POLICY TOWARD SLAMMING.
Independent Representatives from engaging in any "cold market-
ing" techniques for purposes of customer acquisition at any time. Please refer to Section B of ACN’s full Policies and Procedures docu-
Cold marketing is defined as any promotional activity that is geared ment for complete details on Slamming.
toward random individuals who have no personal, business, social
or acquaintance relationship(s) with the promoter. Examples of cold In addition, representatives are prohibited from completing an order
marketing include, but are not limited to, mass advertising, purchased
leads, trade show participation, door-to-door selling, telemarketing,
pamphlet distribution, etc. ACN also strictly prohibits the purchase or
sale of customers at any time.

– either through completing a paper LOA, or online through the ACN Independent Representatives from making any claims or guaran-
customer portal, on behalf of their customers. All customer orders tees related to earnings/income, whether expressed or implied. This
must be completed by the customers. The representative may be limitation extends to both written and verbal communications. Only
present to guide the customer through the order process, but must company prepared and approved hypothetical earnings calculations
not complete any order information for the customer. are permitted to be used, and they may only be used for purposes of
describing the Compensation Plan.
VI. Development and Use of Independent Marketing Materials
Marketing materials are defined as any printed, broadcast or on- ACN Independent Representatives may not make any references
line communications including, but not limited to, advertisements, to specific or numerical saving guarantees, whether expressed or
brochures, videotapes, audiotapes, flyers, banners, flags, websites, implied, with respect to ACN's services, including long distance. For
telephone recordings, emails, presentation materials, apparel, build- example, it is a policy violation to use verbiage such as "ACN can save
ing signage, etc. you up to 30% on your long distance bills." An example of accept-
able verbiage is "Most customers of the major long distance carriers
ACN strictly prohibits representative-created marketing materials that will save on their monthly bills with ACN Long Distance service." This
1) do not adhere to ACN’s policy on use of logos, names, trademarks, limitation extends to both written and verbal communications.
and proprietary information, 2) make any specific references to ACN's
products, plans, rates or any component of the Compensation Plan, D. Use of Carrier Information
3) make any claims or guarantees related to savings, rates or pricing, ACN’s success relies heavily on its relationship with its carriers and
either expressed or implied, 4) make any earnings claims or provide providers to provide our customers with great savings and value. As
any hypothetical earnings calculations, either expressed or implied, or such, ACN only has permission to use carrier and provider proprietary
5) represent ACN as an employment opportunity, either expressed or information such as logos, names and trademarks on ACN created
implied unless approved in writing by ACN. print and web material. Representatives are not permitted to use car-
rier and provider names and/or logos on any marketing or advertising
ACN will allow the distribution of representative-created marketing material that they create. However, representatives are able to use
materials, that promote a presentation meeting, event or piquing wording to the effect of “top Wireless carriers” or “leading providers
interest conversation for purposes of recruiting only, provided that nationwide.”
said materials: 1) are not sold, 2) only promote a presentation meet-
ing, event or piquing interest conversation, 3) adhere to ACN’s policy E. Representation of Donald Trump in Marketing and Advertising
on use of logos, names, trademarks and proprietary information, 4) Independent Representatives are strictly prohibited from utilizing
do not make any specific references to ACN's products, plans, rates or Donald Trump in any form on their personal marketing or advertis-
any component of the Compensation Plan, 5) do not make any claims ing material. ACN has exclusive and limited permission to reference
or guarantees related to savings, rates or pricing, either expressed or Donald Trump and use his image on ACN created material that has
implied, 6) do not make any earnings claims or provide any hypo- been approved by the Trump organization.
thetical earnings calculations, either expressed or implied and 7) do
not represent ACN as an employment opportunity, either expressed Representatives may use wording to the effect of “endorsed by a
or implied. multi-billionaire”, but are not permitted to refer to him directly in
any printed or online material. Images and photos of Donald Trump
A. Personal Websites, Blogs, Web Pages and Social Networking at ACN events, with ACN Co-Founders etc. are not to appear on any
Sites online or print material created by Independent Representatives. ACN
ACN understands the increased use of online material, and that many will use these images on material at their discretion.
representatives may wish to utilize these methods in running their
ACN business. F. Cash or Monetary Incentives
ACN, including its wholly owned subsidiaries, strictly prohibits ACN
There are extremely strict rules and regulations that these online Independent Representatives from offering cash or monetary incen-
websites and web pages must adhere to. tives, promotions, prizes or bonuses to members of their downline
or upline organizational members, or customers as a method of
Please refer to section IX of this document for complete details. influencing customer acquisition.
B. Business Cards To eliminate cross-line recruiting practices, ACN strictly prohibits the
ACN Independent Representatives are able to order business cards use of cash or monetary incentives/promotions/prizes/bonuses for
through the Tools section of MyACN for Representatives. Only busi- purposes of recruiting new representatives.
ness cards ordered through ACN are authorized to include the logo,
and other proprietary information belonging to ACN as they are ACN encourages its Independent Representatives to promote cus-
produced by an approved third party vendor. tomer acquisition and recruiting by adhering to ACN’s specific sales
model.
If an Independent Representative wishes to create their own business
cards they are not permitted to use any logos, names, trademarks and G. Fundraising
other proprietary information pertaining to ACN. They may however, ACN strongly discourages marketing the ACN opportunity to non-
refer to themselves as an “ACN Independent Representative”. profit organizations as a method of fundraising as these programs sel-
dom work well within ACN’s proven sales model. However, if introduc-
C. Earnings/Income Claims and Savings, or Rate Guarantees ing the ACN opportunity to a non-profit organization, Independent
ACN, including its wholly owned subsidiaries, strictly prohibits ACN Representatives are responsible for advising the organization to
discuss the tax implications of this type of business with a profession- All Regionals and "Super Saturdays" should be submitted to ACN
al tax advisor. The non-profit organization must be made aware that for approval in conjunction with the current terms of hosting
laws vary and that some state attorneys general have guidelines that Regionals/"Super Saturdays". Regionals/Super Saturdays that do not
must be complied with. In addition, all state and federal non-profit receive prior approval will be considered operating outside of ACN’s
fund raising laws must be complied with. training philosophy and will not be promoted or endorsed by the
company in any manner.
H. Recorded Messages
Attendance at ACN events is not a requirement for being an Indepen-
ACN Independent Representatives may not have a voicemail message dent Representative, nor a prerequisite for success in this business.
or answer his or her telephone in a manner that would lead the caller
to believe that they have reached any official or corporate office of IX. Internet Marketing and Advertising
ACN. When using the ACN name, representatives must say “ACN Inde- ACN maintains a variety of official company websites and also offers
pendent Representative” all Independent Representatives the option to sign up for their own
personal Distributor Website to help promote their business. ACN
I. Promotion of other Businesses or Programs strongly believes that it provides its representatives with all the online
ACN strictly prohibits the co-marketing of any other business, prod- tools in order for them to run a successful business, and therefore dis-
uct, service, seminar or program in conjunction with the ACN oppor- courages the creation of any online marketing or advertising outside
tunity. This limitation applies to all promotional activities including, of what ACN already provides.
but not limited to, marketing materials, events, presentations, verbal
solicitations, etc. In addition, ACN strongly discourages the practice of A. Personal ACN Distributor Websites
using non-ACN speakers at any ACN-related event. ACN offers its representatives with a monthly subscription to their
personal Distributor website that is created, managed and updated
by ACN and is the most effective, easiest way to establish an online
business presence. These websites contain ACN videos, presentations
VII. Media Enquiries and Personal Appearances
and other authorized content. Representatives can choose from six
On occasion, ACN Independent Representatives may be contacted by
designs that can be personalized with your contact information and
members of the media as a source or subject for a story. If this occurs
photograph.
Independent Representatives must immediately refer such inquiries
directly to ACN’s Marketing Department. With this program, representatives can sell ACN products and
services, as well promote and sponsor new representatives to the
Independent Representatives are strictly prohibited from represent-
ACN Opportunity. Each Distributor web site is linked directly to the
ing ACN in any public media arena, and from using uncompensated
representatives Team ID number. Representatives are encouraged to
media forms including, but not limited to, news releases, articles, edi-
use this website in conjunction with their ACN business activities.
torials, unpaid advertising, infomercials/advertorials, and television,
cable or radio program appearances to promote or publicize ACN or B. Other Personal Websites, Blogs, web pages and Social Network-
its products, except as approved in writing by ACN. ing Sites
If an Independent Representative chooses to create any personal
Such requests must be submitted in writing to ACN’s Marketing De-
websites, web pages, blogs and/or social networking sites (MySpace,
partment at least 30 days in advance of the media activity. This policy
Youtube, Facebook etc.) the following conditions are mandatory.
is necessary to ensure an accurate, legal and consistent public image
for ACN and its Independent Representatives. • Content must not include any of ACN’s proprietary information,
such as logos, name, trademarks, etc.
Representatives can go online to www.acnpresskit.com for the latest
media information released by ACN, or for more information. • Under no circumstances is ACN video material or online
presentations to be made available on any websites other than
All media representations and/or appearances remain at the sole
those created or authorized by ACN. Independent Representatives
discretion of ACN at all times.
however may link to ACN’s company websites or their ACN
Distributor Website to view these videos and presentations.
VIII. Events • The words “ACN Independent Representative” must be on the

ACN supports the practice of Regional Training Events, "Super Satur- home page, along with the representative’s name.
days," Business Opportunity Meetings and Private Business Recep-
• No online material should give the impression of representing
tions, as they are valuable educational tools when held properly with
ACN the company, rather than an ACN Independent
both professionalism and integrity. The true intent of such events is
Representative. This includes using ACN or ACN Inc. as the title for
to provide further education on the ACN opportunity and how to be
any page within the Web site, especially the Home Page.
successful within this business.
• Representative online material must not contain any product
Under no circumstances are Regional events or any other type of
information, and may only include information and wording
meeting/training session intended to provide any additional income
regarding the business opportunity.
stream to those who are sponsoring the events, and must be offered
as non-profit activities at all times. Under no circumstances are guests • Except for the link to ACN’s company websites or to your personal
to be charged any form of admission to an event being hosted by an ACN Distributor Website, Independent Consultant Web sites may
Independent
13 Representative. ©ACN 2010CAEN_Policies &Procedures_RD_W_061610
not have external links.
• Selling ACN products online outside of www.myacn.com or

www.myacncanada.ca is strictly prohibited.
• Copy downloaded from ACN company websites or taken from

printed ACN literature must be used exactly as printed or written.
Changing a word or two may change the real meaning or
definition.
• Once your site is completed, send a test link or screen shots along
with your Request Form for review and approval.
• There are no guarantees regarding income, and the success or

failure of each Independent Representative depends upon each
representative’s own skills and personal effort. Web sites should
not present false or misleading information about ACN or the ACN
Opportunity.
• Independent Consultants may not violate or infringe on the rights

of others, including privacy, publicity and proprietary rights.
• It is the sole responsibility of each ACN Independent

Representative to ensure that its online material fully complies
with the guidelines in the Policies and Procedures, as well as with
all applicable federal and state rules and regulations.
Representatives are also responsible for ensuring that their
downline comply with these policies.
• All content (including graphics) must be submitted to ACN and

receive written approval prior to launching the content on the
Internet.
C. Website Domain Names and URLs

Website URLs obtained by an ACN Independent Representative can-
not contain references to ACN, its affiliates or trademarked products,
other than a representative’s personal ACN Distributor Website. If a
website contains such references, the ACN Independent Representa-
tive will be required to release the URL to ACN.
The ACN name is a registered trademark, and only ACN is authorized

to produce and market online material under this trademark.
D. Spamming
ACN does not permit Independent Representatives to send unsolic-
ited e-mails. Any e-mail sent by a representative that promotes ACN,
the ACN Opportunity, or ACN products and services must comply
with the following:
• There must be a functioning return e-mail address to the sender

that includes a request that future e-mail solicitations or
correspondence not be sent to him or her (a functioning “opt-out”
notice).
• The use of deceptive subject lines and/or false header information

is prohibited.
• All opt-out requests, whether received by e-mail or regular mail,

must be honored.
• All emails sent that promote ACN, its Opportunity or products,

must adhere to all the other marketing and advertising guidelines
in this policy.

Be a part of the social network revolution
An Guide
®

Hear the news when it hits first! Join us on our newly-renovated, interactive
Facebook page for exclusive images and updates. You’ll hear the news when it
hits; the site is updated regularly with the latest news, photos, announcements
and videos about all the exciting things happening at ACN.
What is Facebook?
Facebook is a free-access social networking website where users can join
networks and connect and interact with other people. People can also add friends
and send them messages, and update their personal profiles to notify friends
about themselves. Users can choose fan pages according to their interests and
join networks as well as a number of features with which users may interact.
Signing up for Facebook is free, easy and secure.
First, go to www.facebook.com. Right from the home page you will see the
information you need to fill out to sign up such as your name, email address and
password selection. Then simply click the green “Sign Up” button once you have
filled in all the information.
A confirmation email will be

sent to your email address,
with a link to verify your new
Facebook account. Now,
when you go to
www.facebook.com, enter
your email address and
chosen password to log in to
your account.
You are now ready to find friends, add photos, links and applications to your
profile, and most importantly – join Facebook groups.
How can I join the ACN Facebook Page?
Once you have joined Facebook, you can either click the link here, or from the
MyACN for Representatives home page. You can also type “www.facebook.com/
acninc” into your browser, and select “Like” in the top left hand corner.
www.facebook.com/acninc
What can I use the ACN Facebook group for?
Facebook’s popularity around the globe is unprecedented, it reaches a large
audience and is appealing to a growing market. With the ACN Facebook Page, you
can channel this popularity to your advantage.
• Show your prospect the ACN Facebook page. They can view the latest news, photos
and links to instantly learn more about ACN.
• Share your insights. Respond to posts by ACN with your comments and feedback.
Develop a community of representatives by communicating and responding to each
other through your comments.
• Stay in touch! Stay up to date on everything ACN with the latest announcements,
photos and videos.
• Stay motivated! Motivate
other representatives
through your comments
and be inspired by ACN’s
motivational posts and
videos.
Share the ACN Opportunity!
Once you have joined the group, you can invite others to join so they can take a
fresh and easy look at ACN – its piquing via Facebook! Simply click on the “Suggest to
Friends” link under the profile picture and send to friends on your Facebook profile by
typing or clicking their name, or type in their email address. This is an open fan page
which anyone can join - there are no limits to how many people you can invite!
Creating your own Facebook Group or Fan Page
ACN invites and encourages you to link from your personal social networking
pages to our ACN-managed sites! Creating team-specific Facebook groups or
pages is not recommended. If you wish to host your own site, it must follow ACN’s
website guidelines, and must be submitted to ncmarketing@acninc.com for
approval.
If you choose to create your own website, you must follow these guidelines:
• The page cannot be presented as official ACN pages in any way. You must present
yourself as an ACN Independent Representative – not ACN the company.
• It cannot contain ACN in the URL.
• You cannot post any ACN videos or online presentation materials. You can however
link to ACN’s company websites to view these materials.
• The words “ACN Independent Representative” must be on the homepage.
• Representative online material must not contain any product information or
representative created order forms, and may only include information and wording
regarding the business opportunity.
• Websites cannot present false or misleading information about ACN or the ACN
Opportunity. There is no guarantee regarding income. Success or failure is based upon
a representative’s own skills and efforts.
Thank you for your cooperation in making ACN the best it can be! We appreciate
your help in following these simple rules, and hope to see you on Facebook!
©ACN, Inc. 2010 FacebookInfoGuide_050310

Getting it Right:
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Customer Purge Rules
ACN’s Compensation Plan is designed to reward Independent Representatives who acquire new customers and retain
their existing customers. Therefore, it is important that we establish rules for when a customer counts toward CAB and
position qualifications.
All active customers continue to count toward position and CAB qualifications until they are removed from active status
or “purged”. If a customer has multiple lines on the account, and only one of the lines purges, the customer will remain
on the Personal Customer List and will count toward qualifications.
Customers are purged once per month. The purge occurs the weekend following the last Friday of the month. Purged
customers are removed from the customer list and no longer count toward qualifications. ACN continues to store the
data on all customers and the purge process has no impact on the customer’s service or billing status.
A customer will be purged for the following reasons:
SERVICE NOT CONNECTED

If a completed phone service application is received and entered but the customer cannot receive ACN
service, then that customer is considered rejected. In these cases, a rejection notice may come from the
carrier that ACN uses or from the telecom company. The reason why the customer was rejected will be
displayed on the representative’s Personal Customer List. The customer will be purged on the purge date that
follows the next monthly commission run (weekend following the 1st Friday of the month).
For example, a customer who rejects service on July 19th 2010 will be purged during the weekend following
August 30th 2010.
Customers who are not accepted by ACN due to an incomplete customer application or because the
customer already uses that ACN service are not considered rejects, as these customers were never accepted
by ACN. If not completed, the customers will be removed from the Personal Customer List after a 60 day
period.
Customers who cancel within their first 90 days of service will purge immediately regardless of reason. After
90 days they will schedule to purge on the purge date that follows the 5th purge weekend following the first
monthly commission run.
For example, a customer who cancels service on July 19th 2010 will be purged during the weekend following
December 27th 2010.
The Schedule to Purge Date will appear on the Personal Customer List the working day following the
cancellation.
NO LONGER BILLING
If a customer has no usage for three consecutive billing months, and there is no billing for three months, then
the customer will be scheduled to purge. Plans with a monthly recurring charge (MRC) that are active will
continue to bill and count toward qualifications regardless as to the amount of usage. The purge will occur
the third month following three consecutive months of no billing.
For example, if a customer made no calls during July, August, September 2010, that customer will purge on
the weekend following December 27th 2010.
For new customers, the first billing period will be considered to be their first month.
1 ©ACN 2010 US_CA_PurgeRules_PRLDLO_W_011910

SOLD/PENDING ACTIVATION
This applies to Satellite TV and Home Security customers who have placed their order but their service was
not installed within 30 days. These customers will be scheduled to purge in one cycle. When the carrier
notifies ACN of an installation, then the customer will no longer be scheduled to purge.
SERVICE UNABLE TO BE CONNECTED

If a customer has been connected and at least 6 months have passed since their order entry date. The
customer will show a scheduled to purge status beginning month 4 if no connection status is received.
UNPURGING
If ACN receives a connected/installed CARE code, the account will unpurge within 24 hours. If ACN receives
record of a last call (which are run during the monthly purge cycle) or revenue, the account will unpurge during
the next purge weekend. Once unpurged, customers will show in the complete section of the representative’s
PCL and will count towards qualifications.
CANCELLED/INACTIVE (Internet customers only)

This applies to ISP or Internet customers who have been disconnected (either self-initiated or by ACN).
CANCELLED DURING TERMINATION PERIOD (Digital Phone Service and Canada Energy customers)
This applies to customers who have requested service, however decided to cancel within their termination
period (within 90 days of the customer start date). These customers will purge immediately upon notification
of cancellation, and or disconnection, and no longer count for qualification purposes.
CANCELLED DURING RISK-FREE PERIOD (U.S. Wireless and Canada Energy customers only)
This applies to customers who have signed up for wireless service, however decided to cancel during their
risk-free period (30 days from the original start date of the customer). These customers will purge
immediately upon notification of cancellation and or disconnection and will no longer count for qualification
purposes.
CONTRACT ENDING SOON (Wireless customers only)

This applies to Wireless customers who have a contract that will expire soon. If the representative is unable to
get the customer to extend their existing contract, the account will be purged and the representative will loose
Customer Points. The representative will be notified 3 months prior to the contract expiring via their personal
customer list.
For example, if the customer has a one-year contract beginning in June 2010, the representative will be
notified in April 2011 that the customer’s contract is expiring soon. If the representative can get the customer
to extend their existing contract, they will receive 1 customer point going forward for the account.

FREQUENTLY ASKED QUESTIONS
How do I know that my customer is scheduled to purge?

The personal customers that are scheduled to purge are listed in a separate section of the representative’s personal
customer list. The reports will list both the customer and the date that the customer is scheduled to purge. These
customers will receive a scheduled to purge date within two months prior to their actual purge date.
What happens if a purged customer begins to use ACN’s services?

If a customer that is either purged or scheduled to purge due to service being cancelled or rejected begins to use their
service, the customer will be changed to active status (“un-purged”). This means that this customer will once again
count toward CAB and position qualifications.
If a customer that is either purged or scheduled to purge due to non-usage begins to use their service and produce an
invoice, that customers will un-purge and return to Active status on the following purge weekend. During each monthly
purge, ACN compares the customers that were billed for service in the month against those that are purged or
scheduled to purge. Those customers that were billed but were purged will be returned to active status and will count
toward qualifications. Those that were scheduled to purge will continue to count as active and will no longer be
scheduled to purge.
Customers with incomplete status:

Customers with a status of incomplete do not count as active and are displayed in a separate section of the Personal
Customer List. These customers do not count toward CAB or position qualifications. If the reason that they are
incomplete is not resolved within sixty days, they will be removed from the Personal Customer List.

® ACN Canada INDEPENDENT REPRESENTATIVE AGREEMENT (“AGREEMENT”)
Postal Station B
Montreal, QC H3B 3K3, PO Box 720 Office Data Entry Date
Phone: (514) 390-8666
All Communications Network of Canada Co. Fax: (514) 390-2549 Use Only
Representative Type
PLEASE TYPE OR PRINT CLEARLY (Circle One):
Individual Company
APPLICANT INFORMATION LIST NAME OR COMPANY, NOT BOTH.

Last Name First Name Middle Initial Home Telephone (with area code) Social Insurance #
Company Name (Proof of Company Name, Business Tax ID # or Employer ID # required) Cellular Telephone (with area code) Tax I.D.# T QST T GST
Mailing Address City State Zip Code
E-mail Address
SPONSOR INFORMATION
Last Name First Name Middle Initial Telephone (with area code) Representative I.D.
T $499* TEAM TRAINER - I elect to participate at the Team Trainer level (includes IR Fee plus $50 Training Kit) *Plus GST, HST and PST (see chart below)
I, the undersigned, authorize ACN to charge the credit card account listed below and acknowledge that I have legal authority and am of legal age to enter into this
Agreement. I have carefully read the Terms and Conditions and have acknowledged this by signing at the bottom of the page.
POUR LES RÉSIDENTS DU QUÉBEC SEULEMENT/FOR RESIDENTS OF QUEBEC ONLY - Les Parties aux au presentes conviennent que cette entente et tous les documents qui s’y rattachent
soient rédigés en anglais. The parties agree that this Agreement and all documents related thereto be drawn up in English.
Signature Printed Name
Select payment method: T Personal Cheque (make payable to ACN Canad a) T Cashier’s Cheque T Money Order T Visa or MasterCard
Credit Card Number Expiration Date
I understand that there is no requirement beyond the completion of this applica tion and no purchase of sales or training materials are required to become an Independent
Representative (IR). My advancement to higher levels in the ACN Compensation Plan is based upon the acquisition of customers and their telecommunications/Internet usage.
I acknowledge that any purchase of sales aids, training materials or training is strictly voluntary. I also understand that if I choose to sponsor others to participate in ACN’s
Compensation Plan, I will not receive any compensation whatsoever for the act of sponsoring or recruiting, and that I will be compensated based upon the activities of other
Independent Representatives only to the extent of the sales made by them to end customers.
Province Team Trainer* Province Team Trainer* Province Team Trainer*
Alberta (AB) $523.95 Maritimes (NB, NF) $568.86 Prince Edward Island (PI) $529.20
British Columbia (BC) $558.88 Maritimes (NS) $573.85 Quebec (PQ) $563.25
Manitoba (MB) $527.45 Ontario (ON) $563.87 Saskatchewan (SK) $526.45
*Applicable taxes are subject to change. Taxes become payable on the date that the agreement is signed and dated by the applicant.
TERMS
For purposes of these Terms, All Communications Network of Canada Co. (ACN Canada), its (a) For the purposes of processing my application to become an Independent Representative and
parents, subsidiaries and affiliates shall be referred to as “ACN”. administering my participation in the ACN Compensation Plan, including but not limited to the
1. I, the undersigned Applicant, affirm that I am of legal age in the province of execution of calculation of my compensation and commissions, the communication of information pertinent
this Agreement. to ACN’s products or management, and any administrative or other purposes relevant to my
2. I understand that this Agreement is not binding until received and accepted by ACN. I participation as an Independent Representative. I agree to the collection, use, disclosure and
agree to pay for any products, materials, services or other items that I purchase from ACN transfer of my personal information by and between ACN Canada, its parents, subsidiaries and
in a timely fashion. In the event that I am delinquent with respect to such payments, I affiliates (collectively “ACN”).
acknowledge that ACN may offset such debt from any monies owing to me under its (b) Where applicable, I also consent to having my name, my occupation, position at ACN (ranking),
Compensation Program. location of residence, published on the ACN website, or any other marketing or promotional
3. I agree that I am an Independent Representative responsible for my own business and not materials for the purposes of reporting my accomplishments.
an agent, legal representative or employee of ACN or any party with whom ACN transacts (c) My personal information related to my participation in the ACN Compensation Plan will be
or contracts business. I agree that I will not be representing in any manner, that I am an maintained electronically, and will be available to ACN employees or agents involved in the
agent, representative, legal representative or employee of ACN or any party with whom administration and operation of the ACN Compensation Plan who require such access and use for
ACN transacts or contracts business and will not be treated as an employee for purposes of the performance of their duties or responsibilities.
any federal, provincial or local statute, regulation, ordinance or other law. (d) I understand that I have a right to access and rectify my personal information contained in my
4. I consent to the collection, use, disclosure and transfer of my personal information as set out electronic file held that may be obsolete, incomplete or incorrect
as follows:
NOTICE OF CANCELLATION
I may cancel this transaction, without penalty or obligation, for a full refund, within be returned within ten (10) business days following receipt by ACN of my Cancellation
ten (10) business days from the date of this Agreement, exclusive of the date of Notice. If I cancel, I must make any literature or materials I have received available for return
signing or if processed electronically the date this Agreement is submitted to ACN to ACN in substantially as good condition as when received. To cancel this Agreement, I
for processing. I understand that if I cancel after the ten (10) day period, I am not must mail, via registered or certified mail, return receipt requested, or deliver personally to
entitled to a full refund. If I cancel within the ten (10) business days from the date of ACN a signed, dated copy of a Notice of Cancellation, or send a telegram to: ACN Canada,
this Agreement, any payments made by me under this Agreement and any instru- Postal Station B, Montreal, QC H3B 3K3, PO Box 720.
ment executed by me will
ACCEPTANCE
I hereby apply to become an Independent Representative for ACN Canada (ACN) referred to in these documents (the “ACN Documents”) or which are incorporated by
and have carefully read and agree to abide by all terms and conditions of this reference herein. In the event of any inconsistency or conflict between any of these
Agreement, the Compensation Plan, the ACN Anti-Slamming Policy, the ACN documents, the terms of this Agreement shall prevail.
Policies and Procedures, and any other document incorporated by reference or
By signing this application, it is hereby confirmed that neither this applicant, the applicant’s spouse or life partner (unless they are the applicant’s sponsor) have had any other interest and/or
benefit in any other ACN distributorship within, if applicable, the 12 months prior to the Effective Date of this Agreement, as set forth in the current, Policies and Procedures attached hereto.
Applicant’s Signature Date
I prefer my kit in the following language (choose one):
English Kit T French Kit T Applicant’s Printed Name
Kit Received T Yes TNo My Team ID Number is________________________

©ACN 2010 CAENG_IR_RP_PW_062910
For purposes of these Terms, All Communications Network of Canada Co. (ACN except as permitted in writing by ACN in advertising or promotional materials
Canada), its parents, subsidiaries and affiliates shall be referred to as “ACN”. provided, designed or published by ACN. I also agree that I am prohibited from using
1. I, the undersigned Applicant, affirm that I am of legal age in the province of execution the company name, logo, trademarks, copyrighted materials or service marks of any
of this Agreement. telecommunications carrier company which transacts or contracts business with ACN. I
2. I understand that this Agreement is not binding until received and accepted by ACN. I understand that the unauthorized use of trademarks or copyrights is a violation of law
agree to pay for any products, materials, services or other items that I purchase from ACN and shall terminate this Agreement.
in a timely fashion. In the event that I am delinquent with respect to such payments, I 15. I understand that no governmental or other authorities ever review, endorse or
acknowledge that ACN may offset such debt from any monies owing to me under its otherwise approve any product membership, compensation program of any marketing
Compensation Program. company.
3. I agree that I am an Independent Representative responsible for my own business and 16. I further agree that as an IR, I am responsible for the payment of all Federal, Provincial
not an agent, legal representative or employee of ACN or any party with whom ACN and local taxes, including, but not limited to, income, social insurance, or any other taxes,
transacts or contracts business. I agree that I will not be representing in any manner, that contributions, remittances or premiums, which may be required in connection with this
I am an agent, representative, legal representative or employee of ACN or any party with Agreement.
whom ACN transacts or contracts business and will not be treated as an employee for 17. I understand as an IR, I am free to select my own means, methods and manner of
purposes of any federal, provincial or local statute, regulation, ordinance or other law. operation and I am free to choose the hours and location of my activities under this
4. I consent to the collection, use, disclosure and transfer of my personal information as set Agreement, subject only to the terms of this Agreement and the ACN Documents.
out below: 18. I acknowledge that ACN may transact business as a Reseller or Marketing Agent with
(a) For the purposes of processing my application to become an Independent Representative various telecommunications carriers in order to provide telecommunications products
aand administering my participation in the ACN Compensation Plan, including but not and services to ACN’s end customers. The rate for these products and services shall
limited to the calculation of my compensation and commissions, the communication be established by ACN or its carriers and from time to time shall be subject to change
of information pertinent to ACN’s products or management, and any administrative or without prior notice.
other purposes relevant to my participation as an Independent Representative, I agree to 19. The Kit shall constitute training to IR in the event that the IR is unable to receive training. I
the collection, use, disclosure and transfer of my personal information by and between acknowledge that attendance at the training is entirely optional. If I decide not to attend
ACN Canada, its parents, subsidiaries and affiliates (collectively “ACN”). the training, this in no way affects my eligibility for commissions.
(b) Where applicable, I also consent to having my name, my occupation, position at ACN 20. ACN shall periodically make various sales literature, promotion materials, training and
(ranking), location of residence, published on the ACN website, or any other marketing other products or services available. I, however, am under no obligation to purchase any
or promotional materials for the purposes of reporting my accomplishments. quantities of those materials or services at any time. Rather, I will have the option to order
(c) My personal information related to my participation in the ACN Compensation Plan will and purchase any materials or services, which I may choose.
be maintained electronically, and will be available to ACN employees or agents involved 21. Independent Representatives are not required to purchase any products or services
in the administration and operation of the ACN Compensation Plan who require such that ACN markets. If, however, I elect to purchase any products or services marketed
access and use for the performance of their duties or responsibilities. by ACN, I agree to pay for such products or services in a timely manner as prescribed
(d) I understand that I have a right to access and rectify my personal information contained by ACN or its carrier/supplier/service provider. If I fail to pay for any products or services
in my electronic file held that may be obsolete, incomplete or incorrect by writing ACN, so elected within thirty (30) days of the date payment is due, ACN has the right to
Attention: Privacy Officer at Postal Station B, Montreal, QC H3B 3K3, PO Box 720, or by terminate this Agreement and apply any compensation otherwise due to me to the
telephone at (514) 390-8666. complete satisfaction of any unpaid balance for such products or services or against any
5. I may terminate this Agreement for any reason, at any time, by giving ACN prior written indebtedness owed to me by ACN.
notice at its address of record. ACN may terminate this Agreement pursuant to its Policies 22. I acknowledge that I have the right to sign up as many personal customers as I wish.
and Procedures or in the event that I breach any part of this Agreement. For each personal customer signed, I will receive a commission each month from my
6. ACN shall offer a kit for a flat fee which is a non-commissionable and refundable upon personal customers’ telecommunications usage payments and from my network of IR’s
the written request of the IR or written notice of termination of this agreement provided in accordance with the currently valid ACN Compensation Plan. ACN reserve the right
to the IR by ACN, where the IR returns the Kit in reusable condition after ten (10) business to vary or change eligibility as set out in the compensation plan. Any other payments
days but within one (1) year of the date of this agreement. The Kit refund will be the I receive will be based upon fulfilling certain terms of qualification as set fort by the
value of the materials. ACN Compensation Plan. I agree that as an ACN Sales Representative, I shall place
7. I understand that ACN offers various services in different markets and, based on business primary emphasis upon the sale of telecommunications/Internet services to customers
conditions, certain services or the markets where the services are offered may change that are not existing Independent Representatives as a condition of my receipt of
from time to time without notice. Further, I understand that ACN strongly recommends commissions. Under certain circumstances, commission rates may be adjusted for
the marketing of all available services by IRs to their prospective customers. promotionalproducts or negotiated pricing. I agree that any payments made to me by
8. Initial term of Agreement is one year. ACN’s renewal fee commences after the IR’s ACN in cheque form that remain uncashed by me after six (6) months from the date on
first anniversary date of signing agreement. The annual fee is for services provided by the check are forfeited by me and thereafter are the property of ACN.
ACN which include, but are not limited to tracking of personal customers, tracking of 23. I acknowledge that as an IR, I am not guaranteed any income nor am I assured any
downline IRs and accounting services. The IR can obtain a renewal application from the profits or success, and I certify that no claims of guaranteed profits or representations of
ACN website. Renewal application and fee must be received by ACN no later than 30 expected earnings that might result from my efforts as an IR have been made by ACN or
days after the IR’s anniversary date or deactivation of the IR position will occur, resulting my sponsor. In this connection, I shall not represent directly or indirectly that any person
in the forfeiture of future bonuses, commissions or other payments from ACN. There is a may, can or will earn any stated gross or net amount nor that sponsorship of other IRs is
nominal fee to process all payments made to IRs. easy to secure or retain or that substantially all IRs will succeed.
9. I acknowledge that ACN is not otherwise affiliated with or authorized on the behalf of 24. I agree to indemnify and hold ACN, its shareholders, directors, officers and employees
any telecommunications carrier company with whom it transacts or contracts business harmless from any and all claims, damages, and expenses, including any legal fees,
and that my IR relationship is with ACN and not with any telecommunications carrier arising out of my actions or conduct in violation of this Agreement. Ontario law will
company with whom ACN transacts or conducts business. apply to the resolution of any dispute, unless otherwise agreed in writing. This provision
10. I agree that as an IR, this Agreement with ACN grants me the limited authority to shall not constrict ACN from seeking preliminary or permanent injunctive relief in any
promote and sell the telecommunications products and services of ACN, subject to court of competent jurisdiction. I understand that I have a right to access and rectify
terms and conditions established by ACN from time to time or by the carriers with whom my personal information contained in my file held that may be obsolete, incomplete or
ACN transacts or conducts business. incorrect by writing ACN, Attention: Privacy Officer at the address listed in the term 4 (d),
11. In the process of selling or otherwise promoting ACN’s service or telecommunications or by telephone at (514) 390-8666 .
products or services of the various carrier companies, I agree that I, as an IR, will operate in 25. I acknowledge that I have reviewed the ACN Documents. I understand and agree
a lawful, ethical and moral manner and I agree to make no false or misleading statements that the ACN Documents are binding upon me. I further acknowledge that ACN fully
regarding the various relationships between ACN, the carriers with whom ACN transacts reserves its right to modify this Agreement, and the ACN Documents at any time by
or contracts business or me and the telecommunications products and services. providing me with written notification or verbal communication through the ACN
12. I agree to keep accurate records and to avoid any misleading, deceptive or unethical website (www.acncanada.ca), Newsletter or such modifications through other written
practices. I further agree to abide by all Federal, Provincial and local laws and regulations or verbal communication from ACN. I understand that although I may be provided with
governing the sales contemplated under this Agreement and the ACN Documents. For information concerning ACN, its business, my IR status and other matters by parties other
greater clarity, I agree to comply with federal and provincial privacy laws respecting the than ACN, including my sponsor and other ACN representatives, to the extent that any
privacy of my customers, and will only collect, use, disclose and transfer their personal such information conflicts with the terms of the Agreement or the ACN Documents, this
information with their informed consent, only for the purposes for which they have Agreement shall be controlling in all cases. To the extent of any conflict between the
consented, and always in compliance with applicable legislation. Policies and Procedures and any other ACN material, the Policies and Procedures shall
13. Neither ACN nor any telecommunications/utilities/Internet carrier/supplier/service prevail. For purposes of this Agreement, my address as indicated on this Agreement shall
provider companies with whom ACN transacts or contracts business shall be liable under be deemed to be my correct address unless and until written notification of a change of
any circumstances for any damage or loss of any kind, including indirect, special, punitive, address is provided by me to ACN.
compensatory, or consequential damages, losses or profits which may result from any 26. I acknowledge that this Agreement and the ACN Documents incorporated herein by
cause, including but not limited to, breach of warranty, delay, act, error or omission of references constitute the entire Agreement between the parties hereto and shall not
ACN or any carrier/supplier/service provider(s), or in the event of discontinuation or be modified or amended except as described in item 25 above. This Agreement shall
modification of a product or service by ACN or its carrier/supplier/service provider(s). I be binding upon and inure to the benefit of heirs, successors and permitted assigns of
understand that the obligations of ACN and/or its carrier/supplier/service provider(s) are the parties hereto. If any provision of the Agreement is determined by any authority of
limited to the performance of best efforts to process customer orders for acceptance and competent jurisdiction to be invalid or unenforceable in part or in whole for any reason
approval of requested services. whatsoever, the validity of the remaining provision or portions thereof shall not be
14. ACN specifically reserves its sole proprietary interest in its company name, logo, affected thereby.
trademarks, copyrighted materials or service marks to use the items for its own business 27. I acknowledge that the Compensation Plan, based on current products ACN is
purposes. Thus, I agree that I will not use ACN’s company name, logo, trademarks, marketing, is subject to change without notice.
copyrighted materials or service marks in any form (i.e. printed, audio, video, electronic)
©ACN 2010 CAENG_IR_RP_PW_062910
Your Business Assistant: ACN Rep Alerts
Instructional sign up guide
Stay connected to your business with ACN Rep Alerts, 1 of 8 great tools
included in the Your Business Assistant package, and receive real-time
information on your organization no matter where you are!
Step 1:
- Log onto MyACN for Representatives and
click on Preferences in the top right corner. 1
- In the left navigation, click on Rep Alerts.
Step 2: Enter your email and wireless

information
- To receive Rep Alerts to your email, enter an

email address. This field will automatically
populate with the email address ACN has on file.
However, you may change this to another
preferred email.
- To receive Rep Alerts to your cell phone or
wireless device through an SMS/text message,
2
enter your wireless information including phone
number, provider and SMS email address. Your
SMS email address will automatically populate
based on the phone number and provider.
Please note: To receive ACN Rep Alerts, you must

have an SMS/text messaging enabled wireless
phone. Standard text messaging rates apply and/or
data usage (depending on your carrier). ACN is not
responsible for these charges.
©ACN, Inc. 2010 YBAFlyer_RP_W_070110

Step 3: Select your Personal Alerts and
Delivery Method
3
- Select the type of Personal Alerts you would like
to receive: incomplete customers, customer not
activated, TT qualifications, gained or lost 7th level
qualification and promotions.
- Select whether you would like to receive
your alerts through SMS/ Text, email, your
MyACN Inbox or all three.
Step 4: Select your Open Line Alerts and

Delivery Method
- Select the type of Open Line Alerts you would like to

4
receive: incomplete customers, new TT, payment
hold, TT qualifications, promotions and downline
lost QTT qualifications.
- Select whether you would like to receive
your alerts through SMS/Text, email, your
MyACN Inbox or all three.
NOTE :
Open Line Alerts are only available to Your Business Assistant subscribers.
If at any time you would like to change or update your preferences, simply complete the
steps above to change your information.
ACN Rep Alerts is just 1 of 8 great tools included in the Your Business Assistant
package for the low, monthly price of $29.99 (U.S.), $32.99 (Canada).
Your Business Assistant counts as 1 point toward qualifications in the U.S.,
Canada and Puerto Rico.
Sign up now by clicking on the Your Business Assistant section of MyACN for
Representatives.
=[jj_d]_jH_]^jÅC[Z_W?dgk_h_[i
From time to time, representatives will be approached by members of the media, which
include journalists, camera crews, television reporters, and newspaper or magazine reporters.
If a representative is approached by a member of the media, their response should not deviate
from one of the following:
“I am an Independent Representative of ACN, not an employee, therefore I am not authorized

to speak on behalf of the company. Please contact ACN directly at (704) 260-3000, or email
mediacontacts@acninc.com to get your inquiry addressed by an authorized member of the company. If
you need immediate media information regarding ACN please visit www.acnpresskit.com.”
EH
I am an Independent Representative and not an employee and therefore I am not authorized to speak
on the company’s behalf. Please contact ACN directly – their website is www.myacn.com where you will
find their press kit and media contact information. They will be happy to address your questions.
OekcWo0
t Talk about your personal experience with ACN
t Share your story as an individual
OekcWodej0
t Comment or discuss anything to do with ACN the company, its products, its services, or the ACN
Opportunity.
t Make any false, exaggerated or misleading claims regarding income or earnings that the ACN
Opportunity can provide.
t Make any comments that will lead them to believe that you are an authorized contact to represent
the company.
t Be aggressive or violent with any members of the media, as this will reflect badly on the company
as a whole.
©ACN, Inc. 2008 MediaEnq_RP_W_121608

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Welcomes you as a Canadian

SUPPORT TEL NUMBERS

Revised August 18, 2010

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24 HOUR GAME PLAN

must have a minimum 2 QTT= $100 3 QTT= $200

Your Initial Customer Sources:

STEP 2 Repeat Step 1 STEP 3 Repeat Step 1 Again

www.acninc.com • www.acnintegrity.com • www.myacncanada.ca

Things you will need.

1. Computer or Laptop and Air Card

Use the Team RPM Launch sheet

STEP 2 Signing up your "first 3" top line representatives

STEP 2A Get .Access to Your Back Office. -Your back office/website is

STEP 3 Set Up Your Business Tools

Click on #2 "Business Assistant Sign Up"

To sign into your back office every day, just go to www.myacn.acninc.com

STEP 4 Get Qualified

You need 5 points to become a QTT (Qualified Team Trainer). 2 of those

Congratulations! You have already earned 1 point by ordering the

Preferred Services Points are:

Digital Phone Service with The IRIS V Video Phone 2 pts

We recommend ordering a IRIS V Video Phone and transferring two of the

STEP 5 24·Hour Game Plan

1) One on one meetings.

Tuesday night BOM (Business Opportunity Meeting)

Friday night ETT and Above Training

Saturday BOM and Training

To check weekly locations for trainings go to:

2. The Correct Customer Acquisition & Retention Process

3. ACN’s Compensation Plan

4. Support Weekly Presentations & Trainings in Your Area

5. Regional & International Events

6. Understand the Law of Large Numbers -

7. Monitoring Your Business

9. Have a Working Partner

10. ACN’s and Your Long-Term Vision

©ACN, Inc. 2006 10 CC 072106

One-Stop Home Services Solution

Choose the services you need:

Please call me if you have any questions.

seeing is believing. Invite out-of-town

Features and Beneﬁts:

Please be sure to include the Team ID Number below.

myacn.com • myacncanada.ca Please call me if you have any questions.

Alberta & British Columbia

Digital Phone Service Bundle with High Speed Internet

Check availability and Take your communications further with

Please call me if you have any questions.

Availability Canada and United States TELUS Footprint Only

Video Phone $129.99 Not Available

Basic Voice Mail 9 9

FREE Enhanced Services

Online Account Management 9 Not Available

Monthly Recurring Charges (MRC) $32.99 $65.45

Monthly Recurring Charge $37.00 $35.95

TOTAL COMBINED $69.99 $101.40

Availability Canada and United States Bell Canada Footprint Only

Video Phone $129.99 Not Available

Basic Voice Mail 9 9

FREE Enhanced Services

Online Account Management 9 Not Available

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