Beruflich Dokumente
Kultur Dokumente
HOSPITALITY EXECUTIVE
Dynamic hospitality professional with progressive leadership experience in the hospitality and restaurant industry. Highly
skilled at developing and delivering business development strategies in support of growth, event management, customer
experience, competitive advantage and enterprise goals. Exceptional management skills augmented from years of hands-
on operational experience with demonstrated success in recruiting, developing and retaining talent.
Areas of Expertise
Sales & Marketing Business Development Catering Operations Strategic Planning
Team Building Guest Relations Strategic Planning Account Management
Client Relationship Revenue Strategies Financial Planning Hotel Operations
EXPERIENCE HIGHLIGHTS
HAWTHORNE HOTEL, Salem, MA 2014 - Present
Event and Meeting Management Manager, Wedding Coordinator
Serve as the manager on duty to ensure seamless operational execution and the delivery platinum level customer service
Manage large scale weddings, special events and functions, large corporate meetings; oversee staffing and set team
priorities with an emphasis on quality/service, and reinforce standards through consistent training, feedback and
performance monitoring
Trained and coached a seasonally changing event staff on proper execution of events and delivery of exceptional
customer service, setting the standards for client relationship management
Delivered consistent expectations on performance and timing to measure outcomes and identify additional needs
for training
Selected Accomplishments
1
Successfully managed the full cycle of over 125 catered events annually
Aggressively pursued new business opportunities through industry relations, outbound sales calls and timely
responses to all catering inquiries increasing revenues by 30% year over year to $575K
Established a client-focused environment resulting in increased repeat and referral clients in all market
segments
2
TRAININGS
Buyer-Seller Relationships, Train the Trainer, Fair Hiring Practices, Prevention of Harassment Policies
BOARDS
Executive Board and Board Member - North of Boston Visitor and Convention Bureau
Board Member - Salem Chamber of Commerce
Executive Board and Board Member - Destination Salem
Marketing Committee - Destination Salem
Greater Boston Visitor and Convention Bureau Meeting Professional International
Historical Hotels of America