You are on page 1of 43

A

PROJECT REPORT
ON
TO STUDY THE LEVEL OF JOB SATISFACTION
& ITS IMPACT ON EMPLOYEE OF ANMOL
HYUNDAI JABALPUR

In partial fulfillment for the award of the degree of -


MASTERS OF BUSINESS ADMINISTRATION
SUBMITTED BY -
NEHA SONI

1
Index
Sr. No. Contents Page NO.

1 Executive Summary 1

2 Introduction 2

3 Company Profile 5

4 Objective of Research 10

5 Research Methodology 12

6 Limitation of the study 14

7 Data Analysis and Interpretation 15

8 Finding 30

9 Conclusion 32

10 Recommendation 34

11 Bibliography 36

12 Questionnaire 38

2
Executive Summary

Job satisfaction is the very important part of any organization because if the
employees are
satisfy their jobs they are more productive for organization and its also helpful to a
organization
to increase their organization profit and market value .

This study employees job satisfaction and their impact on sky integrated systems
based on
employees performance, employees satisfactory level, their working environment
and their
opinion about their job .

This study based upon the following objective

To identify the factors this is influence the job satisfaction of employees.


To identify the impact of employees job satisfaction on their performance.
To identify the factors which improve the satisfaction level of employees .

In this study used to analyze the collective data with help of SPSS.

It is also recommended the company should provide a positive working environment


to the employees

Develop the skills and potential of your workforce and evaluate &measures job
satisfaction.

Here is also few limitation in the study like limited time has restricted to go for
detailed study

The respondents were not specific while disclosing the information.

3
INTRODUCTION

4
INTRODUCTION

JOB SATISFACTION
The proper start to a recruitment effort is to perform a Job Satisfaction, to document the
actual or intended requirement of the job to be performed. This information is captured in a
job description and provides the recruitment effort with the boundaries and objectives of the
search. Often times a company will have job descriptions that represent a historical collection
of tasks performed in the past. These job descriptions need to be reviewed or updated prior to
a recruitment effort to reflect present day requirements. Starting a recruitment with an
accurate Job Satisfaction and job description insures the recruitment effort starts off on a
proper track for success

PURPOSE

The main purpose of conducting job satisfaction is to prepare job description and job
specification which in turn helps to the hire right quality of workforce into the organization.
The general purpose of Job Satisfaction is to document the requirements of a job and the
work performed. Job and task analysis is performed as a basis for later improvements,
including: definition of a job domain; describing a job; developing performance appraisals,
selection systems, promotion criteria, training needs assessment, and compensation plans.

In the fields of Human Resources (HR) and Industrial Psychology, Job Satisfaction is often
used to gather information for use in personnel selection, training, classification, and/or
compensation.

The field of vocational rehabilitation uses Job Satisfaction to determine the physical
requirements of a job to determine whether an individual who has suffered some diminished
capacity is capable of performing the job with, or without, some accommodation.

Professionals developing certification exams use Job Satisfaction (often called something
slightly different, such as "task analysis") to determine the elements of the domain which
must be sampled in order to create a content valid exam. When a Job Satisfaction is
conducted for the purpose of valuing the job (i.e., determining the appropriate compensation
for incumbents) this is called "job evaluation."

5
Methods

There are several ways to conduct a Job Satisfaction, including: interviews with incumbents
and supervisors, questionnaires (structured, open-ended, or both), observation, critical
incident investigations, and gathering background information such as duty statements or
classification specifications. In Job Satisfaction conducted by HR professionals, it is common
to use more than one of these methods. .

The analyst may then meet with a group of workers or incumbents. And finally, a survey may
be administered. In these cases, job analysts typically are industrial/organizational
psychologists or Human Resource Officers who have been trained by, and are acting under
the supervision of an industrial psychologist.

In the context of vocational rehabilitation, the primary method is direct observation and may
even include video recordings of incumbents involved in the work. It is common for such job
analysts to use scales and other apparatus to collect precise measures of the amount of
strength or force required for various tasks. Accurate, factual evidence of the degree of
strength required for job performance is needed to justify that a disabled worker is
legitimately qualified for disability status. In the United States, billions of dollars are paid to
disabled workers by private insurers and the federal government (primarily through the Social
Security Administration). Disability determination is, therefore, often a fairly "high-stakes"
decision. Job analysts in these contexts typically come from a health occupation such as
occupational or physical therapy.

Questionnaires are the most common methodology employed by certification test developers,
although the content of the questionnaires (often lists of tasks that might be performed) are
gathered through interviews or focus groups. Job analysts can at times operate under the
supervision of a psychometrician.

6
COMPANY
PROFILE

7
COMPANY PROFILE

Car buying is always everybody's dream and it is very special occasion, we as a premium
Hyundai car dealership always endeavor to achieve highest level of customer satisfaction and
improving the buying experience for our customers. We have best of the sales staff to cater
all your car buying needs and also have the skilled professional to take care for your car
services and other requirements. We not only sells Hyundai car, we also deals in Used Cars,
Insurance, Finance, Accessories. We take care of your every need while buying a car. With
state-of-the-art workshops coupled with the company-trained technicians, we offers you an
instant, efficient and personalized customer service. It is this dedication to service and the
maintenance of highest levels of customer satisfaction that have been the platform of our
dealership success. We welcome you all at our dealership. Please do visit us not only to buy a
car but your dream .

Brochure

EON

i10

Grand i10

Xcent

Elite i20

i20 Active

Verna

8
Creta

Santa Fe

All New Elantra


Tucson

Hyundai Motor India Limited (HMIL), country's largest passenger car exporter and the
second largest car manufacturer has launched a first of its kind integrated mobile application
for service offering to its customers. Hyundai Care' mobile app ensures to assist its
customers with all forms of service support, service network, car service calculator and
service appointment with just a few clicks. With the click of a single button the enhanced
selection process takes over. This GPS enabled app also facilitate user an effortless dealer
search on a real time basis with correct assistance anywhere and anytime in country. We have
built a product with a mobile-first approach in order to provide features that give real- time'
benefits to the customer. With the Hyundai Care mobile app, the company emphasis on its
core value of connecting closely with its customers and increase the transparency in its
services by providing an opportunity to the users to give feedback regarding the dealer and
the availed services.

9
You can download the app by clicking on the button given below:

Key Features:

Access to vehicle service history and Maintenance schedule

Online Service appointment / booking

GPS enabled service network locator; now customer can search their preferred dealer
and rate them on their offering also

Quick Link to call Hyundai Assurance Roadside Assistance

Service calculators, customer can calculated their service before giving it to the
dealership

Updated labor rates for transparency in its service offering

GPS enabled trip meter

Insurance calculator

Timely service reminders

Product & service offering notifications

10
Car buying is always everybody's dream and it is very special occasion, we as a premium
Hyundai car dealership always endeavor to achieve highest level of customer satisfaction and
improving the buying experience for our customers. We have best of the sales staff to cater
all your car buying needs and also have the skilled professional to take care for your car
services and other requirements. We not only sells Hyundai car, we also deals in Used Cars,
Insurance, Finance, Accessories. We take care of your every need while buying a car. With
state-of-the-art workshops coupled with the company-trained technicians, we offers you an
instant, efficient and personalized customer service. It is this dedication to service and the
maintenance of highest levels of customer satisfaction that have been the platform of our
dealership success. We welcome you all at our dealership. Please do visit us not only to buy a
car but your dream .

Fantastic February with Hyundai

Hyundai Offers

11
OBJECTIVES OF RESEARCH

12
OBJECTIVES OF THE RESEARCH

1. The major objective of this research study is to find the satisfaction level
of the employees of Anmol Hyundai regarding their job.

2. To what extent does the dimensions like salary, policies rewards, job
security, working conditions, supervision etc., affect the job satisfaction
level.

3. To discover the areas of the low satisfaction and to find ways to improve
satisfaction level at Anmol Hyundai.

13
Research
Methodology

14
RESEARCH METHODOLOGY
SAMPLING DESIGN
Sampling may be defined as the selection of some part of an aggregate on the basis of
which a judgment or inference about the total is made. Sampling design is the process of
obtaining information about the population by examining the part of it.

Primary data:-
Research approaches: - Primary data can be collected in five main ways {Used in the
agencies}: through Observation, focus groups, surveys, behavioral data, and experiments.
Research instruments:-There are a two main research Instruments in collecting primary data
for the project report:
Questionnaires

Secondary data:- {Data collection tools}


There are three main data collection tools used for the project:
Telephone interview
Personal interview

Online interviews

Sample Size
It indicates the number of people to be surveyed. Large sample gives more reliable results
than small sample. But in this study, the sample size is not so large. The sample size is
restricted to 50 (Employees).

DATA COLLECTION

For any study there must be data for analysis purpose. Without data there is no means
of study. Data collection plays an important role in any study. It can be collected from
various sources. I have collected the data from two sources which are given below:

1. Primary Data
Personal Investigation
Observation Method
Information from cor
Information from superiors of the organization
2. Secondary Data
Official Websites, some other sites are also searched to find data.

15
LIMITATIONS OF THE STUDY

Following limitations were faced during the study:


1. While designing the questionnaire it was kept in mind to gather more and more
information from each target person. For the neither present nor descriptive questions
could have served the purpose. Therefore the questionnaire contained in the open-
ended questions.
2. The sample size was of 50 so that accuracy of data so collected could
be absurd covered by circulation of questionnaire.
3. The accuracy of indications given by the may not be consider adequate as whether
the language used in the questionnaire is understood by the respondent cannot be
taken for granted.
4. The study is based on the information gathered from the people in company.
Therefore in such case it is possible that the information supplied might be biased
because the company might have shown partiality towards their information.
5. Since the survey was limited to 50 people, it is rather difficult to give a precise
conclusion but I have tried to the best of my capability to give the conclusion on a
comprehensive manner.

16
DATA ANALYSIS
&
INTERPRETATION

17
DATA INTERPRETATION

1.How long you have been working in the organization?


Options Response Percentage
01-03 Years 15 30%
04-06 Year 17 34%
07-10 Year 12 24%
More than 10
Years 6 12%

Response
18 17

16 15

14
12
12

10 01-03 Years
04-06 Year
8
07-10 Year
6
6 More than 10 Years

0
01-03 Years 04-06 Year 07-10 Year More than
10 Years

Above graphical presentation shows that 30% are working since 3 years, 34% are working
since 4-6 years, 24% are working sing 7-10 years where as 12% are working more than 10
years

18
2.In which level of hierarchy of an organization you work.

Options Response Percentage


Top 13 26%
Middle 15 30%
Lower 22 44%

Response
25

22

20

15
15
13
top
middle
lower
10

0
top middle lower

Above chart shows that most of the 44% level of hierarchy is lower, 30% hierarchy level is
middle and 26% is working in high level.

19
3.Are you satisfied with the environment of organization?
Options Response Percentage
Satisfied 32 64%
neutral 12 24%
dissatisfied 6 12%

Response
35
32

30

25

20
Satisfied
neutral
15 dissatisfied
12

10

6
5

0
Satisfied neutral dissatisfied

Looking to the above graphical presentation it is revealed that 64% are satisfied with the
working environment of the organization, 24% are neutral and 12% were found dissatisfied
with the statement.

20
4.What is the level of interpersonal relationship among employee?
Options Response Percentage
High 11 22%
moderate 29 58%
low 10 20%

Response
35

30 29

25

20
High
moderate
15
low
11
10
10

0
High moderate low

Looking to the above graphical presentation it is revealed that 58% are moderate with the
working environment of the organization, 22% are high and 20% were found low with the
statement.

21
5.Do you think employee in the organization have authority to perform their duties
effectively?
Options Response Percentage
Strongly Agree 25 50%
Agree 13 26%
Neutral 3 6%
Disagree 9 18%

30
25
25

20

15 13

10 9

5 3

0
Strongly Agree Agree Neutral Disagree

Looking to the above graphical presentation it is revealed that 50% strongly agree with the
working environment of the organization, 26% agree, whereas only 6% and 18% of the are
neutral and disagree with the authority provided by the company effectively.

22
6. Organization organizes counseling programs for the employees regularly?
Options Response Percentage
Yes 36 72%
No 14 28%

Response
40
36
35

30

25

20 Yes
No
15 14

10

0
Yes No

Looking to the above graphical presentation it is revealed that 72% organization organizes
the program for the workers regularly whereas , 28% are not satisfied.

23
7.Employee gets appreciation and rewards if the desired work/target are accomplished?
Options Response Percentage
Yes 39 78%
No 11 22%

Response
45

40 39

35

30

25
Yes
20 No

15
11
10

0
Yes No

Looking to the above graphical presentation it is revealed that 78% revealed that workers
get appreciation and rewards in the desired work whereas only 22% are not aware of reward
and appreciation.

24
8.Top management involves employees by the organization are satisfied?
Options Response Percentage
Yes 41 82%
No 9 18%

Response
45
41
40

35

30

25
Yes
20 No

15

10 9

0
Yes No

Looking to the above graphical presentation it is revealed that 82% agree with the Top
management involves employees by the organization are satisfied. Where as only 18% of the
employees are not aware about top management.

25
9.Which of the following motivates you the most?
Options Response Percentage
Salary 22 44%
Promotion 8 16%
Leave 5 10%
Motivational
talks 7 14%
recognition 8 16%

Response
25 22
20
15 Salary
10 8 7 8
Promotion
5
5 Leave
0 Motivational talks
recognition

Looking to the above graphical presentation it is revealed that 44% agrees with salary
motivates employees the most, 16% depends on promotion, 19% depends on leave, 14%
are aware of motivational talks whereas only 16% believes that recognition motivates the
most.

26
10.Ho do you feel the smooth relationship with your employer and co workers.
Options Response Percentage
Very High 32 64%
High 4 8%
Medium 8 16%
Low 6 12%

Response
35
32

30

25

Very High
20
High
15 Medium
Low
10 8
6
5 4

0
Very High High Medium Low

Looking to the above graphical presentation it is revealed that 64% feels very high about
smooth relationship with employer and co-workers, 8% feels high, 16% feels medium,
whereas only 6% feels low relationship with their employer and co workers.

27
11.Are you satisfied with the appreciation or reward system provided by your management
Options Response Percentage
Highly Satisfied 6 12%
Satisfied 31 62%
Dissatisfied 13 26%

Response
35
31
30

25

20 Highly Satisfied
Satisfied
15 13
Dissatisfied

10
6
5

0
Highly Satisfied Satisfied Dissatisfied

Looking to the above graphical presentation it is revealed that 62% are satisfied, 26%
dissatisfied whereas only 12% are highly satisfied with the appreciation or rewards system
provided by the management.

28
12.How does the way you are treated by those who supervise you influence you overall
attitude about the job?
Options Response Percentage
Unfavorable 11 22%
sometime
unfavorable 16 32%
no real effect 11 22%
Favorable 12 24%

Response
18
16
16
14
12
12 11 11
10
8 unfavourable
6
sometime unfavourable
4
no real effect
2
Favourable
0

Looking to the above graphical presentation it is revealed that 22% are unfavorable, 32%
are sometimes unfavorable, 22% feels no real effect and 24% are favorable that are treated
by those who supervise you influence you overall attitude about the job.

29
13.How realistic are the expectation of you supervisors?
Options Response Percentage
Extremely realistic 31 32%
Moderately
realistic 9 18%
Slightly realistic 5 10%
no at all 5 10%

Response
35
31
30

25

20 Extremly realistic
Moderatoly realistic
15
Slightly realistic
10 9 no at all
5 5
5

0
Extremly Moderatoly Slightly no at all
realistic realistic realistic

Looking to the above graphical presentation it is revealed that 22% are unfavorable, 32%
are sometimes unfavorable, 22% feels no real effect and 24% are favorable that are treated
by those who supervise you influence you overall attitude about the job.

30
14.Do you have the regular team spirit in the work environment?

Options Response Percentage


Strongly Agree 31 62%
Agree 9 18%
Disagree 5 10%
Strongly Agree 5 10%

Response
35
31
30

25

Strongly Agree
20
Agree
15 Disagree
Strongly Agree
10 9

5 5
5

0
Strongly Agree Agree Disagree Strongly Agree

Looking to the above graphical presentation it is revealed that 62% strongly agree about team
spirit work environment, whereas 18% of the agree, 10% disagree and agree with the team
spirit work environment.

31
FINDINGS

32
FINDING

1. Employee attitude is positive towards canteen facilities, large number of


employees is agreed that it is good and a few numbers response is towards poor.

2. Majority (80%) of the employees satisfied with the peers and superiors
behaviors and 20 % of the were not satisfied.
3. Majority of the job satisfaction falling in between 50%-75% and a minor part of
the respondents job satisfaction is up to 100%.
4. 65% of the in the organization are satisfied with their salaries and the
remaining 35% were not satisfied with the salaries.
5. Authorities provided effectively towards the company to the employees are not
satisfactory.
6. As per the team spirit 62% of the employees are strongly agree whereas 38% of
the employees are not aware for the same.
7. Expectation of the supervisors against the work towards the employees faith
were 62% whereas only 38% found unfaithful.

33
CONCLUSION

34
CONCLUSIONS

There are the following conclusions come up after the research of the project by filling the
questionnaire:

The working environment of the organization is excellent this is reason why


employees are doing the work their and they are stable there.
Generally organization appointed the employees through the recommendations that is
references even though other sources are there.
The employees are satisfied with the recruitment process of the organization.
Most of the employees consider that the salary increment policy is good.
Generally ranking method is used in the organization for the performance appraisal
system and with the promotion activities.
As they accept that the working environment is really good this shows they are
satisfied and the satisfaction of the employees of the organization is very necessary.
And at last researcher would like to say that satisfied employees contribute more to the
organization this is the reason why Cooperative bank is growing faster.

35
RECOMMENDATIONS

36
RECOMMENDATIONS :

There are the following suggestions being an HR researcher would like to give the
organization:

Organization should keep the eyes on the recruitment process they should recruit the
employees from outside as well means from where they get the employees they
should recruit them.
As the organization is growing faster they should emphasis on the Job Satisfaction
even though their Job Satisfaction programs are quite good.
Organization should regularly give the increment on the salary so that who are not
satisfied they would become also satisfied.
Organization should analyze the training methods and should adopt those methods
which are good for the employees and promotion activities should be good so that
employees are satisfied as we know this is the basic requirement of the success.

37
BIBLIOGRAPHY

38
BIBLIOGRAPHY

BOOKS;

Human resource management prentice Hall of India Pvt. Ltd. New Dehli.
Kothari, C.R., Research Methodology, Wishwa Prakashan, India.
Kotler, Philip, Marketing Management, Prentice hall India.
K.Aswathappa., H.R and P.M Third Edition
Tata Mc Graw-Hill Publishing Company .ltd.

39
QUESTIONNAIRE

40
QUESTIONNAIRE

Name -

Age - 1)18-30 2)30-40 3)40 above

Sex - 1) Male 2) Female

Marital- Married Unmarried

Status

Education- 1) Under graduate 2) Graduate

3) Post graduate 4) Other

Income- 1) 10K 2) Above10k

3) 20k 4) Above 20k

Address- 1) Rural 2) Urban

Q1. How long you are working in the organization ?

(A) 2Year (B) 5Year (C) 10Year (D) 20Year

Q2. What are the various sources of recruitment in your Organization?

(A) Management (B) References (C) News paaer

41
Q3. Are you satisfied with the recruitment process of organigation ?

(A) Yes (B) No

Q4. Are you satisfied with your organization salary increment


Policy ?

(A) Yes (B) No

Q5. Are you satisfied with the training procedure given in the
Organization ?

(A) Yes (B) No

Q6. Are you getting regular training in your company ?

(A) Yes (B) No

Q7. What methods is used for the performance appraisal system in


your organization?

(A) Forced distribution (B) Ranking (C) Other

42
Q8. Are you satisfied with your promotion activities in your
Organization?

(A) Yes (B) No

Q9. Does the present performance appraisal system meet your


Career advancement?

(A) Yes (B) No

10.Are you comfortable with the working environment?

(A) Yes (B) No

43