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store, however, you are not pleased with the service you
received.
-- describe the situation.
-- explain why you are dissatisfied.
-- say what you want the manager to do.
Model Answer 1:
Dear Sir,
Im writing to complain about the service that I received on 20 September from your shop. Im
really unsatisfied with your service and I hope that you take a prompt action on this matter. I
always bring my computer to your shop for fixing and Im one of your loyal customers.
Last month I found that my computer stopped working and after a few minutes it restarted. In
fact, I didnt pay attention to this issue until the problem kept reappearing over and over again.
So, I took my computer to your store and your customer care officer promised me to fix the
issue as soon as possible. After one week, I took it back home, but to my surprise, the problem
came to existence while I paid $100 to your shop and waited for one week to appear my
computer without any technical problems.
This is a frustrating and daunting experience that I have had with your service and I would ask
you to refund me as you have done nothing for my computer.
Yours sincerely
Milad Rahimi
Model Answer 2:
Dear Sir/ Madam,
I am writing to express my dissatisfaction with the service I received at your establishment.
Actually, the computer I have bought at your store on the late January was quite good, however,
after just half a year things got wrong. Some programs were getting frozen frequently. When I
took my computer to your specialist and tried to explain the problem to the technician Michaels,
he refused to take my computer into service because the problem did not appear that time. I
was trying to convince him to spend more time to identify the reason it is getting stuck, but he
was rude and impatient explaining this is the end of his shift. On the next day, another
technician listened to me carefully and fixed my computer in 10 minutes.
I suppose your employee Michaels is not suitable for his position because of his
unprofessionalism. I suggest you employing someone more skilled and with better personality in
order not to waste your customers valuable time.
Faithfully yours,
Stuart Albert
Model Answer 3:
Dear Mr Popkins,
I am writing to express my dissatisfaction with the service I recently experienced in your store.
Since my computer had been having some technical issues, I have it repaired in your store two
weeks ago.
One of your staff, whose name I cannot recall, promised me that its repair would be finished in
three days. He also stated that while there were problems with my computer, they were not
severe. Thus, none of my data would be affected. Three days afterwards, I was told that the
repair will take longer than expected, so I had to wait a bit longer.
After a week, I finally brought my computer home. To my dismay, some of my important data
was gone. Given what I was told previously, I was extremely disappointed and upset. Honestly, I
did not expect such terrible service from your place. I demand that you give me a proper
explanation as to how this incident occurred. You must also restore my missing data.
Sample Answer 1:
Last week, I purchased a White Line blender from your store at Madison Avenue after I saw
the advertisement of this product in the newspaper. As soon as I tried to make a smoothie in the
blender, its blades got clogged and have not been functioning properly since then even when I
cleaned them up. In shock and awe, I called the customer service, but I was told by the sales
person that there is nothing that she could do about it as she is not responsible for any
problems that may arise after taking the product home. Since this purchase had cost me a small
fortune, I have been inordinately stressed about the situation.
My intention in writing this letter is to request you to replace this broken blender of mine with a
new one as I have a three-year warranty on this blender. Further, I expect you to issue a show
cause notice to your sales person about her coarse demeanour towards me.
Sample Answer 2:
Dear Sir/Madam,
I bought a blender from the Morphy Richards express range from your shop 5 days back. I
came home and installed the blender the next morning by following the instructions provided in
the manual. To my surprise, the blender did not switch on. I tried switching it on a couple of
times before I finally phoned your shop.
Judy, who answered the phone, confirmed that the installation steps were correct and
suggested that it may be a manufacturing defect. She assured me that the equipment would be
replaced and that someone from the shop would arrive to collect the blender.
It has been 4 days since then and I am yet to be contacted by someone from your shop. I
request you to look into the matter and suggest a solution. I am ready to drive down to the shop
to hand over the blender, in case, a pickup cannot be arranged.
Yours faithfully,
Mr. Walker
[ by Jayita Das ]
Sample Answer 3:
Dear Sir/Madam,
This is to express my dissatisfaction about the New Induction stove that I purchased from your
shop, a couple of days back.
I found it working in good condition initially, but then after a few hours of its use, there appeared
a problem. When I tried to increase the operating temperature, I could not do it and so it took a
much longer time than needed for cooking. I am distressed that the sole purpose for its
purchase failed.
In spite of calling to your shops toll-free number several times, nothing happened than waiting
on the line for more than 20 minutes. Then later I was connected to the customer representative
officer but he did not give any sensible answer to my query.
Finally, I decided to bring this to your focus. It would be great if you could replace my faulty
induction stove with a new one or service the same and return it to my address since it has a
valid warranty for two years from the date of my purchase. I think this matter deserves your
serious attention and so address this problem as soon as possible.
Firstly, the color I order was brown but my wallet is brown and
may bag is red. Secondly, the brand that I was order was Dior
but my parcel is unknown brand. Finally, I saw some scratch on
wallet and also one of bag's rip does not work.
Yours faithfully,
Mari.
To whom it may concern,
The reason for my visit was to return a camera which I had recently
bought there because the lens did not appear to be functioning correctly;
the auto-zoom function seemed to be malfunctioning. After explaining
the problem to the customer service representative, I requested a
replacement lens. Unfortunately, the employee informed me that this
would not be possible as I did not have the actual warranty paperwork
with me at the time. I explained to him that I had the original purchase
receipt, but after a somewhat heated argument with the employee I
finally left the store as it was clear that the employee had no intention of
trying to find an amicable and fair solution to the problem.
Therefore, I would like to request that you look into this matter promptly
as I feel that the poor quality of service provided does not reflect well on
your brand or your promise to consumers regarding their right to return
faulty goods and have them replaced without question.
Dear Paul,
It gives me a great pleasure to write this letter , first to thank you and also for a request.
I couldn't thank you more for the time you have taken off from the work for our previous
trip. I had a great time.
The pictures we took were breath taking and captures the happy moments we spent
together in the beautiful Swiss valley backdrop. But i am afraid i have lost those pictures
, may be in the flight while my return journey. After i reached home i searched all my
luggage but with no success.
Since those pictures were taken from your camera and we took the copies together , i
was wondering if you could send me a copy of those pictures , specially the one behind
the waterfalls , you remember how long it took us to go to behind the mountain to reach
that perfect location...!
Thank you buddy. See you soon.
Dear John,
I am writing to let you know that I finally got a Software Engineer position in Google. I
am so happy to share this news with you. As I told you earlier, my previous job was
so bored to me. I kept working on fixing uncountable bugs of an existing system. Thus
I started seeking new job opportunities 2 months ago.
Since I walked in Googles office during my first interview, I immediately knew that this
was my ideal work place. My major responsibility is tuning search results on
several Googles products. The most exciting thing is that my supervisor is a pioneer in
this area around the world. I believe that I can get enormous cutting-edge knowledge
from him.
Furthermore, I have bought a new house near my office. I sincerelyinvite you to come
to visit next month if you are free at that point of time.
Michael
Sample Answer 1:
Dear Aparna,
Hope this letter finds you in a good health. I am writing this letter to share an exciting news that I
am planning to join a course in your city.
I have been working as a software engineer in an MNC for the last four years, after finishing my
engineering degree. So, I thought it is the right time to work on one of my dreams; i.e. to acquire
a management degree. I am planning to leave the job and apply for a part-time management
course in Sydney. Though I have inquired online for few of the colleges, could you confirm the
details of accommodation facilities, course structure and fees by calling them?
I could not call due to the time difference between these two countries. I guess it would be
easier for me to find a part-time job as I have profession experience. It would be helpful if you
could share some popular job sites as well.
Naaz.
Sample Answer 2:
Dear Mimi,
Sorry I haven't contacted you for a month. I am really busy these days that I hardly have time to
wind down. I hope things are going smoothly with your studies. By the way, guess what? I am
thinking of applying to Oxford University too, which means we'll be living in the same city. How
great is that?
As you know, ever since I finished my psychology degree four years ago, I have been working
full time in human resources field. I'm currently working as an HR consultant, but I am especially
interested in organisational development. That's why I decided to do a master's degree in
Organisational Psychology. I've always wanted to pursue a postgraduate degree after all.
I am planning to submit my application to the university soon. However, I was recently assigned
to work on a three-month project in Hongkong, so I don't know when I'll have the opportunity to
contact the admission office. Do you mind contacting them to ask about their specific entry
requirements? That would be a great help if you do.
Dear Sindhu,
Hope this letter finds you and your family in good health. I am sorry for not writing to you all
these days but I guess you would know my hectic schedule for the past couple of weeks since I
have written about it in my last letter.
Now, a sigh of relief! My project works got over and you cannot believe, I am looking for a new
opportunity to work abroad. Since you know me well that I am a person who always wanted to
make life interesting by making some changes, this is my new idea to work and live in a multi-
cultural environment. I think it would be fascinating to socialise with people of different origins
while I also broaden my horizons.
Also, I wanted to mention you that I am looking forward to fetching a job in my profession
Biomedical Engineering, a full-time permanent employment in either a manufacturing or
servicing company. So, I have to know some information from you since you have already been
to different countries. Is it mandatory for me to get a work permit or I can immigrate with a
temporary work visa and later I can find a job? Should I take any exams like IELTS or TOEFL?
Looking forward to hearing your response. We will find some time soon to meet and until that
convey my regards to your family.
With love
Nivetha
ear Rahul,
How are you? Hope all is fine at your end. Hey, Rahul I need your help and guidance in respect
of your experience of working in Singapore. As discussed telephonically, I am also inclined to
apply for certain job opportunities available in my field of expertise in different countries,
especially Singapore.
The foremost reason for choosing Singapore as a country for the purpose of employment is the
fact that there are abundant of opportunities available there. The kind of experience and
expertise which I have earned over the past one decade, can be completely, judiciously and
prudently exploited so as to give me the maximum, by the companies in Singapore.
This, however, does not mean that I will be compromising on the quality of the work that I would
opt for. I plan to apply for opportunities that would be limited to the subjects over which I
possess core competency, which includes Finance.
It is in this respect that I needed your guidance. I would be thankful if you can guide me the
work culture that is followed and is acceptable in Singapore. Apart from this, I also wanted to
know the attitude of the locals towards the foreign nationals who work in such companies as
their counter parts.
Since you have spent a considerable amount of time in both the countries, while in employment,
it would be quite convenient for you to compare the basic requirements, expectations and
behavioural changes that one undergoes during the transitional phase.
I would be thankful if you could help me by sharing your valuable experience in this regard.
Hope this letter will find you in pink of your health. I had come across a
job opportunity at British Columbia, Canada for what I have applied for
last week. As you have an experience of living three for more than 6
years, I am writing this letter to get your views about the country and its
culture beforehand.
As you are aware that I am aspiring to get settle in Canada since long
where this mail arrived in my mailbox as a hope to realise my dream. The
best aspect of the job offer is that It contains job profile of Human
resource which I am practicing sing 9 years. It is my domain of work and
expertise. I am well versed in all HR functions mentioned in the job
description. Hence, the location, Job profile and the salary associated
with it has attracted me to apply for this opening.
I would be grateful if you can give me your insight about the country,
monthly living expenses and other important informations required for
the smooth settlement in foreign land.
XXX
You have lost an important document recently. Write to your manager regarding this
and say
I want to inform you that the meeting went quite productive, and the
response from our customer was in affirmative. But, there is a bad news
along with it that I lost official agreement.
Once I cracked the deal, and get the documentation signed by the
customer, I take that our legal department for official sign-off. I found
that while traveling, I lost the deal document. In order to rectify this error,
I contacted our customer and apologizes for this and sent another copy
for the sign off the documentation from the customer.
I want to inform you that the meeting went quite productive, and the
response from our customer was in affirmative. But, there is a bad news
along with it that I lost crucial agreement documents.
I was one of the passengers who took the flight from Kuala Lumpur (Malaysia) to Melbourne
(Australia) on 16 March. Unfortunately, my suitcase did not come out after the flight. Although I
have explained this to Mr Johnson who was in charge at the luggage Claim office and promised
to give me a call within next 24 hours, but this did not happen.
My suitcase is a dark brown leather with a black handle. Inside the suitcase, you will find some
clothes, souvenirs for friends I will visit. There are few books and two copies of a business
proposal which I need for the presentation on 30 March.
I would appreciate it if you could contact me as soon as possible. If you could send this suitcase
to me by courier service, I would be more grateful. I have arranged to pay for the service. My
flight number, luggage claim number and address are written below.
Yours Faithfully,
R
Model Answer 2:
Dear Sir/Madam,
I was one of the passengers who took the flight from Narita (Tokyo) to Heathrow (London) on 5
August. Unfortunately, my suitcase did not come out after the flight. Although I have explained
this Mr McDonald who was in charge at the Luggage Claim Office I have not heard from him as
of now.
My suitcase is Grey Samsonite whose size is 10 x 95 cm. There are 3 stickers on one side and
1 heart shaped sticker on the other side. My initials "AR" are also written on both sides.
There are a few books and a copy of my thesis in that suitcase, which I need for the conference
on 19 August.
So I would deeply appreciate it if you could give me a prompt reply at your most convenient. My
flight number, luggage claim number and address are written below.
Flight No : NH 101
Luggage Claim No : 00026
Address : 6H Silver Street
London.NWI6 5AL
Yours Faithfully.
Daniel Fillip
Model Answer 3:
Dear Sir/Madam,
I am a frequent flyer of Continental Airlines. I am writing you to inquire about a bag I lost during
my last trip to New York on 15-January on flight number AB220.
While off-boarding the flight in New York I forgot to collect the bag from an overhead bin. I
realised about the lost bag after coming out of the airport. So, I raised a request with your staff
to recover the bag. After all the formalities, your staff said someone would contact me in 24
hours. But now it is already 5 days since the incident occurred and yet there is no update.
I need your urgent attention on this matter. For your information it a grey colour leather suitcase.
There is a logo on the front side of the bag resembling a swan. The bag also has my name tag
on it. It is a light bag containing few papers.
I request you to provide me with actions you are going to take on this matter.
Yours sincerely,
Your colleague from a different town is coming next month and you are
moving out of your current accommodation. Write a letter to the
colleague to recommend they move into your house and say
Best Regards
ope you are hale and hearty.
I am writing this letter, with reference to your letter which I got yesterday.
I am very excited after reading your letter, that you are coming to my
town. In the flipping decade, we havent met.
You will be happy to know that I have purchased a new place which is
ubiquitous, and I am moving theyre in a week time. At present, I reside
in a residential place which is near to our office vicinity contains all the
modern facilities. Its faade is made up of glass and it is incredible at the
dawn & dusk.
You will be happy to know that I have recently purchased a new house,
even though I do not want to but my heart changed and bought new
accommodation.
Sincerely
XYZ
Write a letter to the Information Officer at the TAPE Information Office asking for
information about the Tertiary Preparation Certificate.
Describe your educational background and your reasons for wanting to do the course.
model answer:
Dear Sir/Madam,
I would like some information about the Tertiary Preparation Certificate. If possible I would like
to enroll in this course as a part-time student in 1992.
I left school eight years ago after completing the 1ISC. Since then I have worked as a sales
assistant in both Grace Bros and David Jones. From the beginning of this year I have been in
charge of the Children's Wear Department in Grace Bros, Lily field.
However, in order to advance any further in my career into a managerial position, I will need to
do some further study, such as a Marketing or Business Course. Because I have not studied for
many years, I believe that I should complete the TPC before enrolling in a Business course.
Could you please send me the information as soon as possible, and tell me the dates for
enrolling in the Tertiary Preparation Certificate
Write a letter to a friend to ask for his/her help to collect money for a charity
organization. The letter needs to cover the following details
Write a letter to a friend to ask for his/her help to collect money for a charity
organization. The letter needs to cover the following details:
The charity group is sincerely would want to render their service and offer
it to the street children of Dagupan City. We are a non-government
organization which obtains our funds mainly from church and individual
donations. Hence, if we have come short with our resources, we ask other
organizations and people who could help us make this program possible.
As my good friend, I am asking for your assistance in raising money to
suffice the budget out charity is aiming to collect. I know you have been
the president of the musicians club in your school. Perhaps, I may
suggest if it will be possible to hold a mini-concert in the weekend, This
would entail a lot of your time but I believe this would be successful.
Call me as soon as you received this, so that we can talk more of the
plans and if you have a bright idea for us to work on. Thank you in
advance for your help.
I wish you are pink at your health. I am writing this letter in order to seek
your support in collecting a fund of Rupees One lac for the old age home
where I am giving my service as a volunteer since last two years.
Actually, "sandhya-kutir" old age home has 120 senior citizens under its
shelter. Here, They reside and perform many functions that may not only
interest them but help to utilize their free time in a productive manner.
These functions include painting, crafting, gardening etc. Now, the trust
who is running this facility wants to set up a small workshop for these
people
where they can do a production of different types of artifacts and earn
their livelihood to be independent. Hence, we are in need of some fund
mentioned above to buy instruments and machines for the production.
I regret to inform you that I missed the access review document and audit
checklist document yesterday accidently. As soon as I realized, I checked
key places such as office desk, library and my bag but it was in vain. I
presume it must have been lost when we were returning from our visit to
client location. The documents were well placed in the file which we
carried to give a presentation at client location. My apologies for losing
the important documents carelessly.
It gives me a great pleasure to write this letter , first to thank you and also for a request.
I couldn't thank you more for the time you have taken off from the work for our previous
trip. I had a great time.
The pictures we took were breath taking and captures the happy moments we spent
together in the beautiful Swiss valley backdrop. But i am afraid i have lost those pictures
, may be in the flight while my return journey. After i reached home i searched all my
luggage but with no success.
Since those pictures were taken from your camera and we took the copies together , i
was wondering if you could send me a copy of those pictures , specially the one behind
the waterfalls , you remember how long it took us to go to behind the mountain to reach
that perfect location...!
Thanking you,
Write a letter to a local newspaper and describe a restaurant where you
and your family have had a delicious meal recently. Please say
- What restaurant and where is it?
- What food do they serve?
- Would you recommend it to others? Why?
Yours faithfully
Michael
You are going on a short holiday soon and would like to invite a
friend to join you. Write a letter to him/her and say
Last not least, I'm going to book the hotel in the next 2 days.
Please let me know if you are interested in coming with me.
Don't hesitate to call me on my cell phone at any time.
Look forward to hearing from you
You are planning a holiday in another country. Write a letter asking
your friend to join you and explain
Why are you taking a holiday?
What is your holiday plan?
Why would you like him/her to come?
Hi Jose,
Hope this letter finds you and your family in good health. I am writing this
letter inviting you to join a four-day holiday to Melbourne during Easter. Let
me give you some insight into my plan.
If the time and plan suit you, I would be more than happy to have you as a
companion. From my previous experiences, starting from holiday attraction
to food and accommodation, we shared same views. So there is no doubt
about it, you are an ideal travel partner.
Hope to hear something positive from you soon. You recently saw an
advertisement about helpers for children summer holiday camp. Write a letter to camp
organizers and say:
Describe the areas where you can help.
Give the time period you are available.
Ask some questions about the camp.
First and foremost, I have been a fully qualified athlete coach for more than five years. In
fact, I also had one year working as the cheer leader at a National camp for teenagers
before that. Therefore, I am uttterly confident that I could help with creating excitement
and motivation amongst children as a leader of both cheer leading and exercises
conducting.
Due to the fact that I am still at my current job as the football coach at the Community
High School; I could only join the camp from 1st June when my school starts its annual
holiday term. Honestly, I hope my tentative available time fits your camps inauguration
accordingly. Moreover, I would like to know more details about certain aspects of the
camp in the event that you find my profile qualified. What will be the official working
time for a typical day? And could you please let me know if I could find a small room to
stay at the camp during its length of one month.
At last, If you face any emergency, you can contact the security
deputed at the gate of the society. You can call them through
intercom dialing 1000 or else you can take help of the chairman
of the society connecting him through his mobile number
written in the telephone diary.
I wish you will enjoy your stay at my home during your mini
vacation. Hope to see ou soon once I return from my trip.
Sample letter
Dear James
I received your letter and I am excited to hear that you will be staying in my
apartment during your stay in London. Unfortunately, I will not be there. I will
be away on vacation during your visit. My daughters school is reopening next
week, so there is no way I can postpone our trip. Im really sorry.
Now, in case, you experience any problems during your stay, feel free to call
me on my mobile number.
Your friend is coming over to stay with you. However, you will be away on
vacation for a month. Write him/her a letter and say:
Dear Susan,
Hope this finds you well. As I wrote to you in my previous letter, I am unable to cancel
the finalised trip visit my parents. But, soon after you arrive in Melbourne, contact
Jessie, a good friend of mine on 0425680256. She offered her help to pick you up from
the airport and you can collect the key from her.
I must say that sometimes, the hot water geezer turns off automatically so, you might
have to make sure it is switched on before having a shower. Also, the gas heater fixed
in the lounge does not work, but you can use the oil heater in my bed room instead.
If you have time you might enjoy visiting the Aquarium, the Queen Victoria Market and
the Botanical Gardens as these places are not that far from where I live. I hope you are
happy with this arrangement, but if you need more help or information please let me
know.
With love,
Amber.
Essay topics: You recently visited a store to repair your computer, but
they couldnt fix it. Write a letter to the store manager and say
Everything was perfect, I get used to with the system and one
day I got an update, once I installed the update it starts making
a weird noise and shut down automatically, and after that, it
would not start.
I take that system at your store, and the action of your staff on
25 April upset me greatly. As he straight away denies to repair
it even though it is under the warranty instead, he advised me
to buy a new product by paying extra money for that product.
Since actions speak louder than words, I would like you to get
my system repaired as early as possible, because my work gets
stuck of this. If you require any further assistance please don
not hesitate to call me at 999954661. Thanking you in advance
for your help and understanding and I look forward to hearing
from you soon.
Sincerely
The reason I am writing a letter to you is the poor quality of system which
i bought from your store 2 weeks ago. After that the problems started to
appear.
The first malfunction occur when i was uploading a file, i thought its due
to internet serve problem precisely it got stuck every after an hour. The
second thing i noticed that its battery was dam disgusting which needs
charging all the day long.
Naturally i visited the store but unfortunately the executive replied that it
cannot be repaired due to part unavailabilty in the market.They asked me
to wait for the following two weeks and after 3 weeks the answer was the
same.
I am amazed how many problem does a quiet expensive model has.
I am very disappointed with both the equipment and the service that i
have received therefore I expect the full refund of 300 dollars as soon as
possible.
Yours faithfully