Learning activity 3

Evidence: How can I help you?

Select an electronic device and explain the possible technical problems any
user can face, fill in the format. Then, make a three minutes video in which you
show the problem and explain its solution. There is an example in blue.

Technological device: Cell phone

Identify the Express the problem in a tag
Describe the solution
problem question
Problem 1
Delete information you do
Data storage can be a not use. For example audio
Data storage nightmare, cant it? notes or photos you are not
going to use later.
This is a symptom of a serious system
error. The causes can be multiple: there
is a conflict with a newly installed
program or device; the PC was shut
down incorrectly and this generated a
Problem 2 problem; an (automatic) system update
was not installed correctly; a virus is
When I turn on
causing widespread failure, etc.
the computer I
Only a technician could determine the
get a message What should I do?
cause of the failure, because it could
that Windows
even be that the hard disk, the main card
can not start
or another internal component has been
normally (or
damaged, and that can only be known
blue screen).
with the help of specialized tools.
Try starting Windows in the 'Safe mode'
option. Get an external hard drive and
retrieve your information (documents,
photos, personal files, etc.).

There is a way to try to recover an Office

program when it stops responding. When
this happens, click on Start, All
Programs, Microsoft Office Tools and
Problem 3 finally on the option 'Recovery of
Microsoft Office applications'. A
window will appear that will show you
Word is open
the programs of this office package that
but blocked are being operated. Click on the one that
('No answer') What should I do? is blocked and then on the button
and I have 'Recover application'.
my The system will display the document (s)
document that were active at the time of the
there problem, in the version that the auto-save
function has kept in memory.
If you want to shorten the intervals of the
autosave in Office: open Word and click
on Tools and then on Options. Click on
 the tab Save and define, in the option
'Save info. of self-recovery each 'minutes
in which Office will record an automatic
copy of your documents.

New PCs include an antivirus in trial

version. When the usage permission
ends, the system is unprotected. You can
buy online the full version of the expired
antivirus (the system shows you how to
do it) or uninstall it and buy a free one
from the Internet.
To uninstall the current antivirus, click
on Start, Control Panel and then on the
Problem 4 button 'Add or remove programs' (in XP)
or in Uninstall a program' (in Vista).
My new PC had Choose the antivirus from the list and
an antivirus but What should I do? click on 'Remove' in XP or 'Uninstall' for
the license the Vista case.
expired Now you must download a free antivirus.
Here are two options:
to. AVG
(free.avg.com/ww.download?prd=afe).
Click on the 'Download AVG free 8.0'
button and follow the download and
installation instructions. It is in English.
b. Avast.
(www.avast.com/esp/avast_4_home.html
). Click on the 'Download' button and
follow the instructions. This in Spanish.

Each file on your PC opens with a

specific program and it is possible that
when you receive one by mail or
download it from the Internet, you do not
have the required software installed.
To know what program you need to open
Problem 5 such a file, check the extension of it. It
will recognize it because they are three
letters that follow the name of the file,
I can not separated by a point: nota.pdf;
open a file. photos.rar, etc.
What should I do? Once you know the extension, go to this
Windows address: www.filext.com and type in the
says there is 'Search' box, the three letters of the file
no extension that you can not open and click
associated on 'Send inquiry'. On the next page you
will find an explanation of the type of
program file (in English).
Click on the link under 'Program and / or
Extension Function' to go to the website
where you can download a program
associated with that type of file.
5. Some songs on my iPod have more
volume than others. What should I do?
 Apple's iTunes program offers a function
to give the same level of volume to the
songs stored on your PC and / or iPod.
To do this connect the music player to
the computer and start iTunes. Click on
the icon of your iPod (located in the left
column.) Now you will see all your
songs

When you finish your work, send the files to your instructor through the
platform as follows:

1. Click the title of this evidence.

2. Click Examinar mi equipo and look for the files in your computer. Make
sure the files are attached.
3. Leave a comment for the instructor (optional).
4. Click Enviar.

Note: This evidence is an individual activity. Remember to check the learning

guide in order to know if you have done all the assigned activities, know how to
develop them and deliver them correctly.

Criterios de evaluacin
Intercambia informacin formulando preguntas de confirmacin para verificar
lo que se ha dicho, haciendo uso de la estructura gramatical requerida.