Beruflich Dokumente
Kultur Dokumente
Ankit Yadav
A-21, Gangapuram Ghaziabad
Near Shivalik Hospital
UP- 201001
Email Addresses: ankityadav.ec@gmail.com
Contact No.: 9910302938, 8826156042
Objective : To make a sound position in corporate world and work Fanatical in team to achieve goal of the
organization/MNC with devotion and hard work.
Summary: An IT Support and Server Engineer with around 4 year of experience in IT Server configuration,
administration and troubleshooting of Server infrastructure. Have good experience on Windows Win7/Win8
and Other tools.
WORK EXPERIENCE
Managed VVIP users for I phone/I pad related issue within the SLA.
Used Apple Mac book to manage and configured the I phone/I pad in supervised mode.
Used Remedy software to manage all Incident/RMS.
Supported sales with VPN and wireless networking issues.
Installation and configuration of MS-outlook, PST creation, troubleshoot PST related issues and recovery.
Giving IT support (EUC and Remote both) to more than 3000+ users for application and
Hardware issue.
Maintained network protection using Symantec Anti Virus.
Provided server support, tape backup and created Business Continuity plan.
Worked with a centrally located global help desk and became the final level of support to solve local
and/or regional escalated issues.
Built and configured Lenovo and Dell laptops and desktops to company specifications using LAN Desk
software when necessary as well as Coordinate with desktop/Laptop service provider
Technical support for client user using remote tools like VNC Server and OCS.
Responsible for Symantec DLO App installation and Configuration, which used for data backup on SCB
Cloud server.
Desktop level troubleshooting including OS, hardware, software and also business applications softwares
used in the company.
Installation and Configuration of desktop and network printer.
Patches Updating on systems like Windows, MS office and Adobe products
Installation & troubleshooting different type of Data Card Reliance Net connect, TATA Photon.
Develops good relationship with the customers.
Interviewed and trained new employees.
Prepared weekly meetings with team and followed up with meeting notes and action items.
Creating User and Account Reset by Active Directory
PROFESSIONAL TRAINING:
PROFESSIONAL QUALITIES:
Leadership
Teamwork
Client Management
Uses good judgment in what and how to communicate with internal clients.
Watching Movies
Listening Music
Net Surfing
Personal Dossier:
DECLARATION: I do hereby declare that the particulars furnished by me above are true to the best of
my knowledge and belief.
Place: Delhi