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COMMUNITY COLLEGE OF CITY UNIVERSITY CITY UNIVERSITY OF HONG KONG

Information on a Course offered by Division of Applied Science and Technology

Course Title:

(English) Airline Operations and Passenger Services (Chinese)

Course Code:

AST21601

Credit Units:

3

Level:

A2

Medium of Instruction:

English

Pre-requisites:

Nil

Pre-cursors:

Nil

Equivalent Courses:

DCO21601

Exclusive Courses:

Nil

Course Duration:

One Semester

Course Aims:

This course aims to provide students with a basic understanding of the operational aspects in the airline industry, including passenger services, departure services, in-flight services and arrival services of airlines and passenger services agents, as well as the safety and security issues, flight irregularities and disruption management in the airline industry.

Course Intended Learning Outcomes (CILOs) Upon successful completion of this course, students should be able to:

1. Outline the aviation geography, and structure of airline industry;

2. Explain the key roles of airlines and ground handling agents in the aviation system;

3. Appraise the operations in passenger services, departure services, in-flight services and arrival services of airlines and ground handling agents;

4. Explain the safety and security issues applicable to the airline industry; and

5. Discuss the challenges of flight irregularities and disruption handling of airlines in general.

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Alignment of the CILOs with the PILOs of

ASc in Airport Operations and Aviation Logistics

:

 

CILOs (Please if the CILO(s)

is/are aligned with the PILO

 

Programme Intended Learning Outcomes (PILOs)

1

2 3

 

4 5

 

I.

Develop a broad theoretical understanding in airport operations, airline ground operations, and air freight logistics operations;

 

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II.

Work competently at associate level in professional jobs in aviation and logistics industry and to pursue further studies at degree level;

 

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III.

Develop a solid foundation of generic skills, including skills in languages, quantitative methods, information technologies, interpersonal interaction and communication, problem analysis and solving, as well as in independent and lifelong learning;

 

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IV.

Examine the major socio-political, cultural and economic issues affecting aviation and logistics in the local, national, regional and international contexts;

 

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V.

Relate major ideas in business, social science, arts and humanities, science and technology to aviation and logistics.

 

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Keyword Syllabus: (a brief description of the syllabus of the course)

Airline Geography

Basic structure of airline, ground handling agent, airline marketing.

Airline Operations

Passenger booking, departure services (check processes, lounge management, boarding gate handling, baggage services, airside operations, and special passenger handling), in-flight services, arrival services (transit passengers handling and baggage claims), flight irregularities and disruption handling, airline cargo booking, airline import/export cargo handling, airline cargo handling procedure.

Airline Safety and Security

Local and international regulations; responsibilities for airline and airport; measures taken in booking, before boarding, in-flight, and post-flight; human factors in airport operations.

Textbook Resource:

1. Rigas Doganis (2006), The airline business, Routledge, London; New York, 2nd edition.

2. Massoud Bazargan (2010), Airline operations and scheduling, Ashgate, Farnham, Surrey, England;

Burlington, VT, 2nd edition.

3. Stephen Shaw (2007), Airline marketing and management, Ashgate, Burlington, VT, 6th edition.

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Teaching and Learning Activities (TLAs): (designed to facilitate students’ achievement of the CILOs)

a. Lectures provide knowledge on the key concepts with practical examples about the airline operations.

b. Laboratories provide practical exercises and case studies to further strengthen the procedures of airline operations.

c. Projects on specific topics in airline operations.

Teaching Schedule:

Lecture (hr/week): 2

Tutorial (hr/week): 1

Other (please specify) (hr/week): 1 (student’s time)

Assessment Tasks/Activities: (designed to assess how well the students achieve the CILOs)

Type of assessment tasks/activities

%

Brief Description of assessment tasks/ activities

i. Examination

60

A

2-hour close book examination to check student understanding on

various concepts in airline operations and other related areas.

ii.

Project

15

Students need to analyse a case study, conduct researches, present findings, and produce a written report in airline operations.

iii. Tutorial exercises

10

Practical exercises, such as verifying the passport, visa, and air ticket

of

passengers, for students to apply concepts and knowledge learnt in

lectures.

iv.

Test

15

Test is used to check the studentsability to apply the essential concepts in analysing the different airline operations issues.

Assessment Schedule (on the basis of Assessment Tasks/ Activities identified above)

 

Examination (%): 60

Duration (Hrs): 2

Coursework (%): 40

Participation (%): Nil

Grading Mode: Standard or Pass/Fail* (delete as appropriate)

 

Alignment of TLAs and Assessment Tasks/Activities with the CILOs:

 
 

TLAs (Please if the TLA(s) is/are aligned with the CILO

Assessment (Please if the Assessment(s) is/are aligned with the CILO

CILOs

a. b.

 

c. i.

   

ii. iii.

iv.

1.

Outline the aviation

 

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2.

Explain the key roles

 

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3.

Appraise the operations in

 

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4.

Explain the safety and…

 

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5.

Discuss the challenges of

 

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