To

Mr. Sayan Dutta

Head, University Relations
Amazon India

Dear Sir
Subject Application for Amazon Pathways Operations Leadership Development Program

Please accept this letter as my expression of interest for the Pathways Operations Leadership Development Program. The
program is a strong testimony to the Amazons core leadership principles and strongly aligns with my profile & career goals. I
am excited about the role as it provides me an opportunity to grow in the domain of operations and be a part of the e-commerce
revolution. As a proponent of change management, after working in operations and business excellence, I am convinced that
Amazons entrepreneurial culture based on high standards and ownership well resonates with my values & aspirations to grow.

A sheer desire to attain excellence in whatever I pursue made me work hard to join IIT-(BHU). The 4 years at IIT propelled me
to learn new things and be curious. My strong likening for processes & operations, developed during my internship made me
join the Piramal Group, Glass division.
At Piramal Glass Ltd as a manufacturing excellence manager, I have led teams of more than 20 managers & executives in many
cross functional improvement projects and brought significant monetary & process improvements based on PwC & CII
(Confederation of Indian Industries) Excellence Model. As a certified Black Belt practitioner in Lean Six Sigma, I have led
teams to drive improvements in production, out bound logistics, quality, and molding leading to winning various prestigious
National Quality & Excellence awards for the SBU (Strategic Business Units) and have gained savings up to 30 Mn INR. As an
executive assistant to the SBU CEO, I was responsible for delivering projects critical to SBU such as improving customer takt
times & executing operation excellence strategy for SBU with great success and in return it has taught me to always think big.

After a thorough understanding of the operations in a factory set up, I decided to join the FMCG arena in ITC LTD in the
corporate office. As a process excellence manager I have implemented various lean six sigma process improvements projects in
the personal care division by leading diverse and large teams in supply chain, new product development, marketing,
procurement & helped in identifying alternatives for patented products and thus have gained an overall perspective of the
business. With strong knowledge of lean six sigma methods, I have been able to dive deep into the business problems and often
have been able to deliver results, up to the tune of 2 Mn INR.
In this era of customer obsession, I learnt a lot about customer care while setting up and leading the customer care cell for the
personal care division at ITC ltd and have been able to eradicate some of the chronic customer complaints while working with
cross functional teams.
I am a practitioner of change & continual improvement. An acute knowledge of business excellence methodologies have made
me aware that excellence & change can only be achieved with improvements in process, systems & people. By training more
than 100 managers in lean Six Sigma problem solving techniques I have tried to inculcate the thinking of data driven project
management. Sustaining these business excellence initiatives is the toughest part of all and as a certified CII EXIM award
assessor for business I have been able to identify and improve the bottlenecks in the value chain and have earned trust from the
senior management.

My experience at business excellence initiatives has been further sharpened by the learning at ISB. Courses such as operations
management, logistics & supply chain management, project management, and market research have improved my understanding
tremendously. With knowledge gained from corporate finance and financial statement analysis courses, I seek to have a
complete understanding of the entire value chain. I believe that Amazon Pathways Program will provide me an excellent
platform to grow and with relevant operations experience and learning at ISB I stand to contribute a lot to the Amazons
phenomenal growth and in turn learn a lot in return.

Please find attached my resume for your perusal. Thanks for giving me this opportunity and I look forward to hearing from you
soon.

Thanks & Regards

--
ISB Co 2016
--- CGPA: 3.25/4

EDUCATION
Indian School of Business (ISB) Apr 2015-Present
Post-Graduate Program in Management, Intended major: Operations & Marketing
- National Semi-Finalist of Airtel Campus Quiz-o-Mania (Top 5 teams in ISB out of 50 teams)
- Winner of the Movie Review Contest for the movie Rough Book

Indian Institute of Technology BHU Varanasi Jul 2004-2008

B.Tech Ceramic Engineering (CGPA -8.05/10, Rank: 5/32 in Dept.)
Lead Coordinator: Kshitiz (IIT-BHU Theatre festival) - -Conceptualized the first theatre fest of the institute; led a team of
10 for event planning, management & execution
Certifications
Certified Lean Six Sigma Black Belt Practitioner
Certified CII-EXIM Award Assessor for Business Excellence, assessing companies on Excellence framework for the
prestigious award
PROFESSIONAL EXPERIENCE
More than 6 years of experience in Process excellence, Project Implementation, strategy execution, Systems & Process
Auditing, having mentored more than 100 managers in six sigma methodologies & led project teams across multiple functions

ITC LTD Kolkata, Assistant Manager Process Excellence, Personal Care Product Business Aug 2012 Mar 2015
Achieved savings of INR 2 mn by successfully implementing 8 Six Sigma process improvement projects
Led a cross function team to identify alternate for patented raw material with identical performance for shampoos
Reduced the batch cycle time for shower gel from 20 hrs. to 8 hrs. by redesigning the manufacturing(mfg.) process
through value stream mapping
Reduced Process lead time from 30 to 5 days of 5 critical business processes by eliminating manual activities
Reduced pack design process lead time from 1 month to 10 days by eliminating non value added steps
Automated batch card approval process, bill of material creation & approval process &product quality reporting process
Improved product quality score of personal care products from 98% to 99.5%
Implemented 20 continuous improvement projects for Product Quality Improvement in mfg. & product performance
Led projects like reduction in dents in soaps, improper sachet sealing, leakage in shower gel to improve quality score
Reduced chronic consumer complaints from 20 to 5 by doing process improvement projects with factory and R&D
Set up & led the In house customer complaint resolution cell for Personal Care Product business
Led projects to eradicate complaints like burning sensation by deodorant use, foreign particle in shower gel, etc.
Improved facility performance score from 65% to 90% of a third party contract manufacturer
Implemented the assessment process based on World Class Mfg. framework & led interventions to improve score
Selected as Lead Assessor by Baroda Productivity Council to assess Emami Ltd for Process Excellence initiatives
Trained more than 70 managers in Six Sigma methodology across all functions at corporate office and R&D; Rated
4.5 out of 5 consistently in the training feedback form

Piramal Glass LTD Vadodara, Assistant Manager Manufacturing Excellence Cell Jun 2009 Jul 2012
Achieved ~ INR 30 mn in savings by leading cross functional teams in 10 Lean Six sigma projects
Won Chairmans award for leading the best operational excellence project- batch cost reduction with savings Rs. 10 mn
Led the team to improve the glass plant efficiency from 70 % to 84% by eliminating bubbles defect in the glass bottles
Achieved 90 % score in factory assessment based on PwC Excellence Model to attain Level 3 certification in WCM
Improved plant KPIs by 30% by implementing Service level agreements within plant & commercial functions
Implemented variability reduction projects furnace temp, mold delivery time, machine change over time
Established 7 Total Productive Maintenance pillars & X Matrix policy deployment tool as drivers for excellence
Trained & coached 30 managers for Six Sigma Green Belt certification
As EA to CEO, identified and implemented more than 15 new technologies for improving furnace & production efficiency
Worked in coordination with other world class container glass plants for benchmark studies for technology management
Handpicked by the SBU CEO of Piramal Glass Ltd to visit Italy to study the Waste Heat Recovery Technology
Led the SBU to win Golden Peacock National Quality Award & Frost Sullivan India Mfg. Excellence Award
Won the Best Paper on Quality & the Outstanding Young Manager Award by Baroda Management Association

Calance Software Pvt Ltd Gurgaon, Technology Consultant Sep 2008 Jun 2009
Designed Process flows in 30 days (vs. 60 days lead time) for an ecommerce application based on ATG technology
EXTRACURRICULAR ACTIVITIES
Led a team of 30 people to win the inter-divisional Annual Chairmans trophy for best performance in theater at Piramal
Glass Ltd
A dance & theater enthusiast; Won many competitions in theater & mime at inter collegiate fests
Educated disadvantaged children in a stint with AID-India (Gurgaon Chapter) for 6 months