Updating Data via Import

Quick Start Guide

This is a guide to demonstrate the basics of editing and importing a template for updates.

Note: If you want to add new records, use the Insert Template instead.
Updating Records
Edit a row to change the values for a particular record in the table. Replace existing values with new values.

You do not have to add data for every column.

If you want to paste data from another spreadsheet, use the Paste Special command and paste values only to match the ex
Blank Values
The update import process uses these rules when handling blank values.

Mandatory Columns
The Sys ID column is mandatory for all update imports. The Sys ID allows the import process to identify the proper record

Do not edit values in the Sys ID column.

lues only to match the existing formatting.
entify the proper record to update.
Active Approval Approval set Assigned to Assignment group Business service
1 David Loo
1 Not Yet Fred Luddy Service Desk
1 Requested
Not Yet Service Desk
1 Requested
Not Yet ITIL User
1 Requested
Not Yet
1 Requested
Not Yet
1 Requested
Not Yet
0 Requested
Not Yet David Loo Network Email
1 Requested
Not Yet David Loo
0 Requested
Not Yet Bud Richman
1 Requested
Not Yet ITIL User
1 Requested
Not Yet ITIL User Hardware
0 Requested
Not Yet David Loo Software
0 Requested
Not Yet Don Hardware
0 Requested
Not Yet Goodliffe
David Loo Database
0 Requested
Not Yet Don Hardware
1 Requested
Not Yet Goodliffe
Don Software
1 Requested
Not Yet Goodliffe
ITIL User
1 Requested
Not Yet Bud Richman
0 Requested
Not Yet David Loo Hardware
0 Requested
Not Yet Don Service Desk
1 Requested Goodliffe
Howard Network
0 Johnson
Bud Richman Hardware
1 Not Yet ITIL User
1 Requested
Not Yet ITIL User
0 Requested Howard Software
0 Johnson
Charlie Service Desk
1 Not Yet Whitherspoo
Don Service Desk
0 Requested
Not Yet Goodliffe
Don Database
1 Requested Goodliffe
Beth Anglin Network
1 Not Yet Howard Service Desk
Requested
1 Not Yet Johnson Network
Requested
1 Not Yet ITIL User
1 Requested
Not Yet ITIL User
1 Requested
Not Yet Fred Luddy
0 Requested Bud Richman Service Desk
0 Not Yet David Loo Service Desk
0 Requested
Not Yet Beth Anglin
0 Requested
Not Yet Luke Wilson Network
0 Requested
Not Yet Luke Wilson Service Desk
0 Requested
Not Yet ITIL User Hardware
0 Requested ITIL User Hardware
0 Not Yet David Loo Network
0 Requested
Not Yet Luke Wilson Service Desk
Requested
0 Not Yet David Loo Software
0 Requested
Not Yet ITIL User Service Desk
1 Requested
Not Yet Don Software
1 Requested
Not Yet Goodliffe
Fred Luddy Software
1 Requested
Not Yet Beth Anglin Software
1 Requested
Not Yet Beth Anglin Software
1 Requested
Not Yet Don Hardware
1 Requested
Not Yet Goodliffe
Beth Anglin Hardware
1 Requested
Not Yet Software
1 Requested
Not Yet Beth Anglin Service Desk
Requested
Caller Category Caused by Change Child Incidents Resolution code
Joe Database
Employee
Joe Inquiry /
Employee
Christen Help
Software
Mitchell
Luke Wilson
Rick Berzle Inquiry / 0
Bertie Luby Help
Inquiry / 0
Bow Help
Inquiry / 0
Ruggeri
Joe Help
Inquiry / 0 Solved
Employee Inquiry
Joe Help / (Permanently)
Employee
Bow Help
Inquiry / Solved (Work
Ruggeri
Don Help
Hardware Around)
Goodliffe
Bow Hardware
Ruggeri
Rick Berzle Software Solved Remotely
Rick Berzle Hardware (Permanently)
Closed/Resolved
Don Software by Caller
Closed/Resolved
Goodliffe
David Loo Inquiry / by Caller
Closed/Resolved
Fred Luddy Help
Software by Caller
Taylor
Vreeland
Fred Luddy Software
Joe Inquiry / Closed/Resolved
Employee
Rick Berzle Help
Inquiry / by Caller
Closed/Resolved
Fred Luddy Help
Network by Caller
Alejandro Hardware Closed/Resolved
Mascall
Fred Luddy Software by Caller
Fred Luddy Inquiry /
Joe Help
Software Closed/Resolved
Employee
Fred Luddy Network by Caller
Closed/Resolved
Charlie Inquiry / by Caller
Whitherspo
Fred Luddy Help
Database Closed/Resolved
Joe Network by Caller
Employee
Sam Sorokin Inquiry /
Bud Help
Network
Richman
Bud Inquiry /
Richman
Bow Help
Hardware
Ruggeri
Joe
Employee
Fred Luddy Inquiry / Solved (Work
Rick Berzle Help
Inquiry / Around)
Closed/Resolved
Fred Luddy Help
Inquiry / by Caller
Closed/Resolved
Carol Help
Inquiry / by Caller
Closed/Resolved
Coughlin
Bow Help
Software by Caller
Closed/Resolved
Ruggeri
Don Inquiry / by Caller
Closed/Resolved
Goodliffe
Joe Help
Inquiry / by Caller
Closed/Resolved
Employee
Rick Berzle Help
Hardware by Caller
Closed/Resolved
Natasha Inquiry / by Caller
Closed/Resolved
Ingram Help by Caller
Joe Inquiry / Solved (Work
Employee
Fred Luddy Help /
Inquiry Around)
Closed/Resolved
Joe Help
Software by Caller
Employee
Bud Software
Richman
Margaret Inquiry /
Grey
Joe Help /
Inquiry
Employee
Beth Anglin Help
Network
Jerrod Hardware
Bennet
Bud Software
Richman
Carol
Coughlin
Resolution notes Closed Closed by Configuration item

SAP Materials
Management
Sales Force
Automation

This incident is 2016-12-13 18:46:44 Joe Storage Area Network

resolved. Employee
2017-04-14 17:30:02 Don 001
Done 2017-09-30 06:25:13 Goodliffe
System
2017-05-07 16:55:10 Administrat
David Loo IBM-T42-DLG
2017-05-07 16:40:40 System
asdasdasdsad 2017-04-24 17:26:41 Administrat
Don
Closed before close 2017-04-26 16:56:53 Goodliffe
Don
notes
Closedwere made
before close 2017-05-18 16:12:02 Goodliffe
Don eFax
notes were
Closed made
before close Goodliffe
2017-04-26 17:24:08 Don
notes were made 2017-05-01 16:39:10 Goodliffe Saints and Sinners
2017-04-28 16:44:21 Bingo
2017-05-05 16:45:37
Closed before close 2017-05-02 17:35:27 Don
notes
Closedwere made
before close 2017-05-08 16:58:58 Goodliffe
Don
notes were made Goodliffe FileServerFloor2
Fixed 2017-09-30 06:25:15 System ApplicationServerPeo
2017-05-12 16:59:20 Administrat pleSoft
Windows XP Hotfix
(SP2) Q817606
Closed before close 2017-05-23 17:36:40 Don
notes
Closedwere made
before close 2017-05-11 16:10:06 Goodliffe
Don MailServerUS
notes were made Goodliffe WeatherBug
Closed before close 2017-05-16 15:54:55 Don
notes were made Goodliffe
2017-05-12 17:35:39 David Loo EFOWEB
MailServerUS
WEBSERVER

Walked him 2017-05-18 17:40:24 Don

through setngclose
Closed before his 2017-05-18 15:55:16 Goodliffe
Don
notes
Closedwere made
before close 2017-05-22 16:52:17 Goodliffe
David Loo
notes were made
Closed before close 2017-05-21 17:34:21 David Loo DatabaseServer2
notes were
Closed made
before close 2017-05-24 17:37:14 System Adobe Acrobat 7.0.3
notes were made
Closed before close 2017-05-22 16:02:54 Administrat
Don and Reader 7.0.3
notes
Closedwere made
before close 2017-05-23 16:08:57 Goodliffe
Don
notes were made
Closed before close 2017-05-18 18:02:14 Goodliffe
Don
notes were
Closed made
before close 2017-05-23 17:33:33 Goodliffe
David Loo CALLXPR1
notes were made
Gave workaround 2017-05-23 16:18:40 Don
Closed before close 2017-05-23 16:53:08 Goodliffe
David Loo
notes were made SAP Controlling
SAP Financial
Accounting
SAP Human Resources
*JEMPLOYEE-IBM
nyc rac nas200
EXCH-SD-05
Sales Force
Automation
SAP Sales and
Distribution
Comments and Work notes Company Contact type Correlation display Correlation ID
2015-11-16 15:17:50 - ACME
System Administrator
2015-11-16 09:15:18 - Rob North
ACME Phone
Phillips (Work notes) -
2015-11-16 15:05:45 North
ACME Phone
System Administrator
2015-11-16 15:11:27 - North
ACME Phone
System Administrator
2016-08-10 09:14:29 - North Self-service
System Administrator

2016-12-13 12:30:14 - Joe ACME Self-service

Employee (Additional
2017-08-03 16:21:05 - North
ACME Phone
System Administrator
2017-08-03 10:15:15 - Rob North
ACME Phone
Phillips (Work notes) North
ACME Phone
2017-05-12 16:41:33 - North
ACME Phone
System Administrator
2017-08-01 09:12:01 - North
ACME Phone
System Administrator North
ACME Phone
2017-05-12 16:11:21 - North
ACME Phone
glide.maint (Additional North
ACME Phone
2017-05-12 16:40:14 - North
ACME Phone
System Administrator
2017-05-12 16:44:32 - North
ACME Phone
System Administrator
2017-05-12 16:45:51 - North
ACME Phone
System Administrator
2017-05-12 17:20:47 - Don North
ACME Phone
Goodliffe (Additional North
ACME Phone
2017-08-03 16:13:23 - North
System Administrator
2017-08-03 14:17:01 - ACME Email
System Administrator (Work Germany
ACME Phone
North Phone
ACME
North
ACME Phone
North
ACME Phone
North
ACME
North
ACME Phone
2017-05-12 17:42:29 - North
ACME Phone
System Administrator
2017-08-03 16:12:43 - North
ACME Phone
System Administrator
2017-05-12 17:45:27 - bow North
ACME Phone
(Additional comments) North
ACME Phone
North
2017-05-12 15:51:33 - Don ACME Phone
Goodliffe (Additional North Phone
ACME Phone
2017-05-12 17:38:00 - North
ACME Phone
System Administrator North
ACME Phone
North
ACME
North
ACME Phone
North
ACME Phone
North
 ACME Phone
North Phone
2017-07-19 21:38:43 - ITIL ACME Phone
User (Additional
2017-08-03 comments)
10:50:20 - Rob North
ACME Phone
Phillips (Work notes)
2017-08-01 09:15:50 - North
ACME Phone
System Administrator
2017-07-20 North
14:18:39 - beth ACME Phone
(Additional
2017-08-03 10:15:17 - Rob North
comments) ACME Phone
Phillips (Work notes)
2017-07-20 11:05:40 - North
ACME Phone
glide.maint (Additional
2017-07-20 15:05:30 - North Phone
System Administrator
2017-08-03 16:08:31 - ACME Phone
System Administrator North
Delivery plan Delivery task Description Due date Expected start
I have to
analyze
I need toall US
organize
Nothing my
loads
Pages in arethe
Itaking more
can access
my
Wifi personal
connection
Taking a
really long
I am unable
to connect
Need to to
adjust
Loggedlayoutin
and didn't
I have a
project
Seeing
puddles
Last of
automated
Hard drive
has been
I tried
sending
2tb file a fax
server
There was has a
software
Were the
permissions
I downloaded
and installed
Multiple
employees
Hard drive is
still
Usermaking
can't
get to
Watcher any of
daemon
The hotfix
was
I lostinstalled
my
work-issued
When I try to
print VISIO,
User can't
access email
WeatherBug
icon has
Currently
running
I just moved
from
Needfloorto 2
place order
Unable to
access
Seeing
JavaScript
Unable to
dial
Triedout to or
connect
User to
forgot
their
I can't email
remember
We have a
new hire
Experiencing
connection
Unable to
edit any PDFs
I'm replacing
my
Where old phone
do I
find toner
Can't connect for
to wifi. Keep
Forgot
password
Noticing
today
The that
landing
page
Was ableour
for to
access SAP
Main menu
doesn't
I've beenload
tryingconnect
Can't to
to
Receivingfrom
email
error
Can't connect
to Exchange.
Unable to
login to to
Unable SFAget
into the SAP
Follow up On hold reason Impact Incident state Knowledge Location
Awaiting Caller 1 - High On Hold 0 San Diego
Awaiting Caller 1 - High On Hold 0
Awaiting Caller 1 - High On Hold 0 153 South
(2) 2 - Medium On Hold 0 Sierra
San Diego
2 - Medium New 0
3 - Low New 0
3 - Low New 0
2 - Medium Closed 0
1 - High In Progress 0 Hamburg
1 - High Closed 0 San Diego
1 - High In Progress 0 324 South
1 - High In Progress State Street,
0 1050
1 - High Closed 0 Sunnyview
3 - Low Closed 0
3 - Low Closed 0 324 South
1 - High Closed StateSouth
0 324 Street,
1 - High In Progress State Street,
0 324 South
1 - High In Progress 0 State Street,
400 Pryor
2 - Medium In Progress 0 Street
Five Points
3 - Low Closed 0 2009
3 - Low Closed 0
Awaiting Vendor 1 - High On Hold 0 1050
1 - High Closed 0 Sunnyview
Bockenheim
1 - High In Progress 0 er
Five Points
3 - Low In Progress 0 2009
400 Pryor
1 - High Closed 0 Street
400 Pryor
1 - High Closed 0 Street
2617 South
3 - Low In Progress 0 Robinson
Johannesbu
2 - Medium Closed 0 rg
San Diego
1 - High In Progress 0 324 South
1 - High In Progress 0 State
1050 Street,
3 - Low New 0 Sunnyview
1050
Awaiting Caller 2 - Medium On Hold 0 Sunnyview
1050
1 - High In Progress 0 Sunnyview
1 - High In Progress 0
1 - High Closed 0
1 - High Closed 0 San Diego
3 - Low Closed 0 2617 South
3 - Low Closed 0 Robinson
San Diego
2 - Medium Closed 0 324 South
2 - Medium Closed 0 State Street,
324 South
1 - High Closed 0 State Street,
Five Points
3 - Low Closed 0 2009
3 - Low Closed 0 1050
Sunnyview
1 - High Closed 0
3 - Low Closed 0 San Diego
1 - High In Progress 0 San Diego
1 - High In Progress 0 261 North
1 - High In Progress 0 Highway
261 North
2 - Medium In Progress 0 Highway
San Diego
2 - Medium In Progress 0 450
1 - High In Progress 0 Lexington
San Diego
1 - High New 0 324 South
1 - High In Progress 0 State Street,
Made SLA Notify Number Opened Opened by Order Parent
0 Do Not INC0000007 2015-08-12 16:08:24 Joe
0 Notify
Do Not INC0000017 2015-08-12 16:41:00 Employee
Don
1 Notify
Do Not INC0000054 2015-11-02 12:49:08 Goodliffe
ITIL User
0 Notify
Do Not INC0000048 2015-11-02 14:05:36 Luke Wilson
1 Notify
Do Not INC0000059 2016-08-10 09:14:29 System
1 Notify
Do Not INC0000057 2016-08-10 09:14:59 Administrat
System
1 Notify
Do Not INC0000058 2016-08-10 09:37:45 Administrat
System
1 Notify
Do Not INC0000060 2016-12-12 07:19:57 Administrat
Joe
Notify
0 Do Not INC0000031 Employee
2017-04-14 17:18:03 Don
Notify
0 Do Not INC0000014 2017-04-15 16:37:35 Goodliffe
System
0 Notify
Do Not INC0000025 2017-04-19 16:53:46 Administrat
David Loo
0 Notify
Do Not INC0000016 2017-04-21 16:40:23 System
0 Notify
Do Not INC0000034 2017-04-23 13:25:29 Administrat
Don
0 Notify
Do Not INC0000026 2017-04-24 16:54:59 Goodliffe
Rick Berzle
0 Notify
Do Not INC0000012 2017-04-25 16:07:00 Bow
Notify
0 Do Not INC0000033 2017-04-26 15:22:52 Ruggeri
David Loo
Notify
0 Do Not INC0000015 2017-04-26 16:38:46 ITIL User
0 Notify
Do Not INC0000018 2017-04-27 16:42:46 System
0 Notify
Do Not INC0000019 2017-04-29 16:44:39 Administrat
System
Notify
0 Do Not INC0000032 Administrat
2017-05-02 17:19:36 Don
Notify
0 Do Not INC0000028 2017-05-03 16:58:00 Goodliffe
Rick Berzle
0 Notify
Do Not INC0000002 2017-05-04 16:07:12 Joe
0 Notify
Do Not INC0000005 2017-05-06 16:06:52 Employee
System
Notify
0 Do Not INC0000027 2017-05-08 16:55:55 Administrat
David Loo
Notify
0 Do Not INC0000020 2017-05-09 16:51:35 David Loo
0 Notify
Do Not INC0000006 2017-05-10 16:08:05 Guest
0 Notify
Do Not INC0000001 2017-05-10 16:09:51 Joe
Notify
0 Do Not INC0000029 2017-05-10 17:00:44 Employee
David Loo
Notify
0 Do Not INC0000010 2017-05-11 15:53:02 Don
0 Notify
Do Not INC0000003 2017-05-11 16:07:30 Goodliffe
ITIL User
0 Notify
Do Not INC0000037 2017-05-12 17:34:56 David Loo
0 Notify
Do Not INC0000039 2017-05-12 17:41:01 Bud
0 Notify
Do Not INC0000040 2017-05-12 17:42:45 Richman
System
0 Notify
Do Not INC0000041 2017-05-12 17:44:53 Administrat
Bow
0 Notify
Do Not INC0000044 2017-05-12 17:47:08 Ruggeri
Joe
Notify
0 Do Not INC0000004 2017-05-17 15:49:22 Employee
ITIL User
Notify
0 Do Not INC0000009 2017-05-17 15:50:23 Don
0 Notify
Do Not INC0000021 2017-05-17 16:52:01 Goodliffe
David Loo
0 Notify
Do Not INC0000036 2017-05-17 17:33:49 David Loo
0 Notify
Do Not INC0000038 2017-05-17 17:36:44 Fred Luddy
0 Notify
Do Not INC0000011 2017-05-18 16:01:12 Don
0 Notify
Do Not INC0000008 2017-05-18 16:08:39 Goodliffe
Joe
0 Notify
Do Not INC0000030 2017-05-18 17:01:12 Employee
Rick Berzle
0 Notify
Do Not INC0000035 2017-05-20 17:32:47 David Loo
Notify
0 Do Not INC0000013 2017-05-22 16:15:58 Don
Notify
0 Do Not INC0000024 2017-05-23 16:52:52 Goodliffe
David Loo
Notify
1 Do Not INC0000051 2017-07-20 13:48:32 ITIL User
1 Notify
Do Not INC0000052 2017-07-20 13:48:40 ITIL User
1 Notify
Do Not INC0000053 2017-07-20 13:48:46 ITIL User
0 Notify
Do Not INC0000047 2017-07-20 13:53:18 Joe
1 Notify
Do Not INC0000049 2017-07-20 14:56:37 Employee
1 Notify
Do Not INC0000050 2017-07-20 14:58:24
0 Notify
Do Not INC0000046 2017-07-20 15:04:15 Bud
Notify
1 Do Not INC0000055 2017-07-20 21:47:23 Richman
ITIL User
Notify
Parent Incident Priority Problem Reassignment count Reopen count
1 - Critical 1
1 - Critical 2
1 - Critical PRB000001 0
4 - Low 1
PRB000000 1
3- 6 0 0
Moderate
5 - Planning 0 0
5 - Planning 0 0
3- 2 0
Moderate
1 - Critical
1 - Critical 1
1 - Critical
1 - Critical 2
1 - Critical 1
5 - Planning 2
5 - Planning 1
1 - Critical 1
1 - Critical 2
1 - Critical 1
2 - High PRB000000 1
5 - Planning 1 1
5 - Planning 2
1 - Critical PRB000000 1
1 - Critical 7 1
2 - High PRB000000 1
5 - Planning 5
PRB000000 1
1 - Critical 3
PRB000000 2
1 - Critical 8
PRB000000 1
5 - Planning 7 2
4 - Low 2
1 - Critical 2
3- 1
Moderate
5 - Planning
3- 1
Moderate
3- 1
Moderate
2 - High 1
1 - Critical 1
1 - Critical 1
5 - Planning 1
5 - Planning 1
4 - Low 1
3- 2
Moderate
1 - Critical 1
5 - Planning 1
5 - Planning 2
1 - Critical 2
5 - Planning 2
1 - Critical PRB000001 0
1 - Critical 1
PRB000001 0
1 - Critical 1
PRB000001 0
3- 1 2
Moderate
2 - High 0
1 - Critical 0
3- PRB000000 1
Moderate
1 - Critical 6
PRB000001 0
1
Resolved Resolved by Change Request Severity Short description State
1 - High Need access to sales On Hold
3 - Low DB
Howfordothe West a
I create On Hold
3 - Low sub-folder
SAP Materials On Hold
3 - Low Management
Having problems is slow On Hold
3 - Low with Sales
Unable Tools
to access New
3 - Low team file
Performance share New
3 - Low problems
Performance with wifi New
2016-12-13 13:43:14 David Loo 3 - Low problems with email
Unable to connect to Closed
3 - Low email
Need help with In Progress
2017-08-03 16:14:03 System 3 - Low Remedy. Can
Missing my home we Closed
Administrator 3 - Low directory
Need to add more In Progress
3 - Low memory
Rain to laptop
is leaking on In Progress
2017-08-01 09:12:01 System 3 - Low main DNS Server
Does not look like a Closed
2017-08-10 12:56:12 Administrator
System 3 - Low backup
Seem tooccurred
have an last Closed
2017-08-10 12:56:12 Administrator
System 3 - Low issue
Customerwith didn't
my hard Closed
Administrator
2017-08-10 12:56:13 System 3 - Low receive
File ServereFaxis 80% full Closed
Administrator 3 - Low -I can't
Needslaunch
upgrade my In Progress
3 - Low VPN client
Sales forecast since the In Progress
3 - Low spreadsheet is READ
Can't launch 64-bit In Progress
2017-08-10 12:56:12 System 3 - Low Windows
EMAIL Server7 virtual
Down Closed
2017-08-10 12:56:12 Administrator
System 3 - Low Again
My disk is still having Closed
Administrator 1 - High issues.
Network Can't delete a On Hold
file shares
2017-08-03 16:14:18 System 1 - High access
CPU load issuehigh for Closed
Administrator 3 - Low over 10remove
Please minutesthe In Progress
3 - Low latest
I needhotfix from my In Progress
a replacement
2017-08-10 12:56:12 System 1 - High iPhone,
Hangs when please trying to Closed
2017-08-10 12:56:12 Administrator
System 1 - High print VISIO
Can't read email Closed
Administrator 3 - Low I can't get my In Progress
2017-08-10 12:56:12 System 3 - Low weather report
Need Oracle 10GR2 Closed
Administrator 1 - High installed
Wireless access is In Progress
3 - Low down in my
Request for a new area In Progress
3 - Low service
Trouble getting to New
3 - Low Oregon mail server
JavaScript error on On Hold
3 - Low hiring
My desk page phoneof does In Progress
3 - Low not
Can'twork
log into SAP In Progress
2017-08-10 13:16:24 System 1 - High from my
Forgot laptop
email Closed
2017-08-10 12:56:12 Administrator
System 3 - Low password
Reset my password Closed
2017-08-10 12:56:12 Administrator
System 3 - Low New employee hire Closed
2017-08-10 12:56:13 Administrator
System 3 - Low Issue with Closed
Administrator
2017-08-10 12:56:13 System 3 - Low networking
my PDF docs are all Closed
2017-08-10 12:56:12 Administrator
System 3 - Low locked
Need new fromBlackberry
editing Closed
2017-08-10 12:56:12 Administrator
System 1 - High set up in my office is Closed
Printer
2017-08-10 12:56:12 Administrator
System 3 - Low out
Lostof toner
connection to Closed
Administrator
2017-08-10 12:56:13 System 3 - Low the wireless
Reset my passwordnetwork Closed
Administrator
2017-08-10 12:54:48 System 3 - Low EMAIL is slow when Closed
Administrator
2017-08-10 12:56:12 System 3 - Low an atachment
Issue with a webis Closed
Administrator 3 - Low page on wiki
Manager can't access In Progress
3 - Low SAP
SAP Controlling
Financial In Progress
3 - Low Accounting
The SAP HR In Progress
3 - Low application
Issue is not
with email In Progress
3 - Low Network storage In Progress
3 - Low unavailable
Can't access In Progress
3 - Low Exchange server
Can't access SFA - is New
3 - Low software
SAP Sales app is not In Progress
accessible
Subcategory Upon approval Upon reject Urgency Actual end Actual start
1 - High
1 - High
Proceed to Next Cancel all 1 - High
Task future Tasks 3 - Low
Proceed to Next Cancel all 2 - Medium
Task
Proceed to Next future
Cancel Tasks
all 3 - Low
Task future Tasks
Proceed to Next Cancel all 3 - Low
Email Task
Proceed to Next future
Cancel Tasks
all 2 - Medium
Task future Tasks 1 - High
1 - High
1 - High
1 - High
1 - High
3 - Low
3 - Low
1 - High
1 - High
1 - High
1 - High
3 - Low
3 - Low
1 - High
1 - High
2 - Medium
3 - Low
1 - High
1 - High
3 - Low
3 - Low
1 - High
3 - Low
3 - Low
2 - Medium
3 - Low
2 - Medium
1 - High
1 - High
3 - Low
3 - Low
3 - Low
2 - Medium
1 - High
3 - Low
3 - Low
 1 - High
3 - Low
Proceed to Next Cancel all 1 - High
Task
Proceed to Next future
Cancel Tasks
all 1 - High
Task future Tasks
Proceed to Next Cancel all 1 - High
Email Task future Tasks 2 - Medium
Proceed to Next Cancel all 1 - High
Task
Proceed to Next future
Cancel Tasks
all 1 - High
Task future Tasks 3 - Low
Proceed to Next Cancel all 1 - High
Task future Tasks
Sys ID
8d6353eac0
a8016400d
46e482d9a
9fe198101d
d71da88ac0
a80167006
a9e428cac6
112276007
85071a134
7c12200e0e
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