DUTCH ETIQUETTE

Greetings
Compared to most cultures, the Dutch are reserved in public and do not often touch each
other or display anger or extreme exuberance. The Dutch avoid superlatives.
Compliments are offered sparingly. The Dutch speak directly and use a lot of eye contact.
To some people from other cultures this may seem intimidating: especially in cultures
where matters are discussed with extreme care and politeness but it is the way the
Dutch prefer to communicate. They either shake hands or say their name (first and/or
surname) when they meet and depart. Or, in the case of women and closely acquainted
men and women, they kiss each other three times, alternating on the cheeks. They use
one hand to shake hands and typically let go after a very short time. To continue to hold
onto someone's hand is mostly considered inappropriate. First names are only used with
people of the same age, even in the family. Within the family circle and close friends,
children are encouraged to address elders as Aunt or Uncle. Strangers are always
addressed as Mr or Mrs
Tip: When something is "not bad", "okay" or "nice", it should be perceived as praise.

The Dutch are not afraid of meeting new people or people from other cultures and are
generally interested in others, and whats going on in the world. They will easily engage
in conversation with strangers.
When entering a room it is customary to shake hands with everyone present, then to
shake hands again on leaving. If there are too many people to shake hands with and the
setting is informal, publicly identifying yourself will suffice. Usually an acquaintance will
introduce a visitor to others otherwise the guest introduces himself. The Dutch consider
it impolite not to identify oneself. The Dutch expect eye contact while speaking with
someone. Looking away or staring at the ground is considered impolite and may be
perceived as disinterest or lying. When yawning, coughing or sneezing, the mouth should
be covered with a flat hand or fist. The Dutch tend to be reserved in using hand gestures.
Keeping your hands in your pockets (mainly practised by people from the East who are
called Tukkers), or having your arms crossed, may be interpreted as a sign of disinterest.
The crazy sign is made by tapping the centre of your forehead with your index finger.
This gesture is considered rude. To make things more complex, the sign indicating
someone is smart or intelligent is made by tapping the area around the temporal bone
(just above the ear) with the index finger. To make things even more complicated, the
crazy sign can also be made by twisting your index finger around the temporal bone;
however, there is a slight distinction. This particular gesture indicates insanity, whereas
 tapping the forehead usually indicates stupidity. Using the middle finger for pointing
something out (like on a map) is not considered rude, but it does draw attention. Winking
at strangers will generally be perceived as a sexual advance and is unlikely to be
appreciated. Whispering in the presence of other people is considered impolite. A
whispered conversation in the company of unacquainted people in a relatively confined
public place may also be considered impolite.

The People

The Dutch society is egalitarian and modern. The people are modest, tolerant,
independent, self-reliant, and entrepreneurial. They value education, hard work, ambition
and ability. The Dutch have an aversion to the nonessential. Ostentatious behavior is to
be avoided. Accumulating money is fine, but spending money is considered something
of a vice. A high style is considered wasteful and suspect. The Dutch are very proud of
their cultural heritage, rich history in art and music and involvement in international
affairs.

Meeting and Greeting

Shake hands with everyone present -- men, women, and children -- at business and
social meetings. Shake hands again when leaving. Introduce yourself if no one is present
to introduce you. The Dutch consider it rude not to identify yourself.
The Dutch will shake hands and say their last name, not "Hello." They also answer the
telephone with their last name.
It is considered impolite to shout a greeting. Wave if greeting someone from a distance.

Body Language

The Dutch are reserved and don't touch in public or display anger or extreme
exuberance.
The Dutch value privacy and seldom speak to strangers. It is more likely that they will
wait for you to make the first move. Don't be afraid to do so.
The Dutch expect eye contact while speaking with someone.
Moving your index finger around your ear means you have a telephone call, not "you're
crazy." The crazy sign is to tap the center of your forehead with your index finger. This
gesture is very rude.

Corporate Culture

The Dutch take punctuality for business meetings very seriously and expect that you will
do likewise; call with an explanation if you are delayed.
Lateness, missed appointments, postponements, changing the time of an appointment
or a late delivery deteriorates trust and can ruin relationships.
Exchange business cards during or after conversation. No set ritual exists. Business
cards in English are acceptable.
The Dutch are extremely adept at dealing with foreigners. They are the most experienced
and most successful traders in Europe.
The Dutch tend to get right down to business. Business negotiations proceed at a rapid
pace.
Presentations should be practical, factual and never sloppy.
An individual's cooperation and trust are valued over performance. One-upmanship is
frowned upon.
The Dutch tend to be direct, giving straight "yes" and "no" answers.
 The Dutch are conservative and forceful and can be stubborn and tough negotiators.
They are willing to innovate or experiment, but with minimal risk.
Companies are frugal and careful with money. Business is profit-oriented with the bottom
line being very important. However, the Dutch are not obsessed with numbers.
Strategy is cautious and pragmatic, usually involving step-by-step plans. Preparations
are made to improvise the plan, if needed. Strategy is clear and communicated to all
levels.
In many companies the decision-making process is slow and ponderous, involving wide
consultation. Consensus is vital. The Dutch will keep talking until all parties agree.
Once decisions are made, implementation is fast and efficient.
In the Netherlands, commitments are taken seriously and are honored. Do not promise
anything or make an offer you are not planning to deliver on.

Dining and Entertainment

To beckon a waiter or waitress, raise your hand, make eye contact, and say ober (waiter)
or mevrouw (waitress).
It is appropriate to discuss business during lunch. Business breakfasts are not very
common.
Most business entertaining is done in restaurants, but the Dutch do a fair amount of
entertaining at home as well.
The Dutch will make it clear that you are their guest if they intend to pay the bill, otherwise
expect to "go Dutch" and pay your fair share. No one will be embarrassed at splitting the
bill.
Spouses are often included in a business dinner. Ask if your host expects your spouse
included in a business function. Business is not generally discussed if spouses are
present.
Dutch manners are frank -- no-nonsense informality combined with strict adherence to
basic etiquette.
Food does not play the major role in hospitality that it does in many other cultures. It is
not considered essential for making someone feel welcome. Do not expect to be served
a meal unless the invitation specifically mentions a meal.
Men should wait until all women are seated before they sit. Allow the hostess to start
eating and drinking before you eat.
Take a small quantity of food to start. A second helping will be offered and it is polite to
accept.
Keep your hands on the table at all times during a meal -- not in your lap. However, take
care to keep your elbows off the table.
Use knife and fork to eat all food including sandwiches, fruit and pizza.
To signify that you would like more food or that you are not finished, cross your knife and
fork in the middle of your plate in an X.
It is considered rude to leave the table during dinner (even to go to the bathroom).
When finished eating, place your knife and fork side by side at the 5:25 position on your
plate.
Parties may go very late. Plan to stay for an hour or so after dinner.
Do not ask for a tour of your host's home; it is considered impolite.

Dress

The Dutch prefer fashions that are casual, unpretentious, conservative and subdued.
A traditional suit and tie is required only in certain circles of business and government.
When conducting business in the Netherlands, foreign men may wear suits and ties,
though sport coats are acceptable. Women should wear suits or dresses.
 Taking off your jacket in an office is acceptable. It means getting down to business. Do
not roll up the sleeves of your shirt. When leaving an office, put your jacket back on.

Gifts

Gifts are generally not given or expected at business meetings.

Gifts are exchanged in business only once a close, personal relationship has developed.
The Dutch find any form of ostentation a bit embarrassing. A grand gesture of generosity
will only make them uncomfortable. Lavish displays of wealth are considered bad taste.
Give books, art objects, wine, liquor. Do not give knives.
When invited to someone's home, bring a small gift for the hostess. Bring children a small
gift or candy. Sending flowers before or after the party is also appropriate.

Helpful Hints

The Dutch avoid superlatives. Compliments are offered sparingly, and to say that
something is "not bad" is to praise it. A person who never offers criticism is seen as either
being simple-minded or failing to tell the truth. A foreigner need not worry too much about
saying something the will hurt feelings. The Dutch will argue, but seldom take offense.
Dutch humor is subtle rather than slapstick.
The Dutch speak directly and use a lot of eye contact. To a foreigner, them may appear
abrupt, but it is just their manner of communicating.
Do not call the Netherlands "Holland." Holland is a region within the Netherlands.
Smoking is prohibited in many areas. Always ask before lighting up.
Stand when a woman enters the room.
Dont chew gum in public.
Do not discuss money or prices or ask personal questions.
Keep your hands out of your pockets while talking to someone or shaking hands.

Especially for Women

The percentage of women who are employed outside the home is one of the lowest in
Europe, and those who do work are generally in lower paying jobs.
Many Dutch women see the struggle for equal opportunities as only just beginning, even
though small strides have already been made. Equality of women is a policy priority.
Foreign women will not have trouble doing business in the Netherlands.
It is common and acceptable for businesswomen to invite a man to dinner.
Businesswomen will have no problem paying for a meal in a restaurant.

Meeting and Greeting the Dutch

Dutch people are very open-minded and they will not be offended if you don't behave
according to the Dutch manners. Dont be afraid to make mistakes, they will easily be
forgiven because the Dutch people will know you're a foreigner. To help you understand
the Dutch a bit better, we'll give you some examples of typically Dutch (cultural) behavior.

Greeting people: corporate environment

In the Netherlands, shaking hands is very important. When someone is introduced to
you, he/she will shake hands with you and say his/her name. When you leave, shake
hands again and thank the person in question for the visit/meeting, etc. At the next
meeting, shaking hands is not necessary, but in business situations it is common.

You might be wondering whether to use your left or your right hand. The Dutch do not
have a special hand for personal hygiene, eating, or praying. This means that they do
not realise they may insult you when they pass something on to you with the wrong hand.

Addressing people: formal and informal

Dutch people quickly start calling people by their first name. In the Netherlands, a
younger person, a child, a relative, a friend, or an acquaintance are addressed with an
informal "je/jij" ("you"). The formal "u" ("you") is used to address people you do not
know, or are only slightly acquainted with. The formal "u" is used to address a higher-
ranking businessperson, although it can soon be replaced by the informal "je."

When you meet someone in the Netherlands, you generally call them sir or madam, but
soon will be asked to refer to them by their first name. In other countries, it takes much
longer for people to associate on a first name basis! There is no special rule that tells
you how to deal with this; just wait and see what the other party says!

The Dutch do not use titles when they speak to someone. In writing, you can state the
title, but you will only do that in an official letter. The only exception is the Dutch King and
Queen, which will always be referred to as His and Her Majesty!

Greeting friends: the 3 Dutch kisses

You might find the custom of social kissing a bit over the top. The Dutch, however, do it
frequently. Mind you, it is only done among people who know each other rather well!
People kiss each other on the cheeks three times, every time they meet. This is not
compulsory. If you do not want to be kissed, just extend your hand for a handshake!

Dining out
When you're invited to a lunch or dinner, the Dutch will make it clear that you are their
guest and that they intend to pay the bill, otherwise expect to "Go Dutch" and pay your
fair share. No one will be embarrassed at splitting the bill. Dutch manners are frank - no-
nonsense informality combined with strict adherence to basic etiquette.

A waiter or waitress is beckoned by raising a hand, making eye-contact and calling

"Ober" ("Waiter") or "Mevrouw" ("Waitress"), but not too loudly. Another important point
to make: snapping your fingers is considered very rude!

It is also considered rude to leave the table during dinner, even to go to the bathroom.
During a long dinner, you may leave the table between courses to visit the bathroom. It
is polite to ask if you may be excused. When you have finished eating, place your fork
and knife at the 15:15 position on your plate.

Tipping
In the Netherlands, everyone receives a basic salary, but you can still tip. For example:

In a hotel, 1-2 to a porter, room service, or cleaning lady when they deliver a
service.
In restaurants and cafs, 5-10% of the total bill. Leaving some small change on
a restaurant table is common. Most Dutch restaurants and cafs collect all the
tips received during the evening and split the amount among everyone working
that evening (also kitchen/cleaning staff). But if you're not satisfied with a service,
you do not have to tip!
Tips are generally not expected in bars, but are not uncommon.
Taxi drivers generally receive a 3-5% tip.

Going Dutch
In the Netherlands, men and women are equal, which means that women enjoy the same
privileges as men. Enjoying lunch or dinner with a (male or female) friend will very often
end up in Going Dutch(splitting the bill). When you invite someone, or if you are invited,
it is generally the one who does the inviting that pays for dinner.

Making a phone call

When making a phone call, always state your name (and if necessary your company
name), and if you would like to speak to someone else. Even when you call a cab, order
a pizza, or ask for information, it is polite to mention your name!

When someone calls you, you do the same: pick up the phone and state your name.
When a Dutch person answers the phone, he/she will identify him-/herself by stating their
first name and/or last name. The name is usually preceded by "met" ("You're speaking
with.") The caller is expected to identify him- or herself as well before asking to speak to
another person or talking about something else.

When making a phone call, first ask if your call is convenient. If it isn't a convenient time,
offer to call back later. It is best not to make personal calls before 09:00 and after 22:00.
On Sundays, you're expected not to call before 10:00. It is also better to avoid meal times
(18:0019:30).

At the beach
At the beach and on the terraces along it, the Dutch are as sparsely clothed as possible.
Do not get offended by this because to the Dutch this kind of beach dress is completely
normal. Women, also older women, may also (sun) bathe topless on most beaches in
the Netherlands. The Netherlands has nudist beaches.

Saunas, gyms and swimming pools

Saunas/gyms and swimming pools are often visited by families and therefore always
mixed. Some saunas do offer special men-only or women-only evenings. Most places
do offer free towels and bathrobes, but you should check this with your local sauna.
Gyms and swimming pools are generally mixed as well. It is again a family thing and it
is nice to enjoy sports together.

Table manners
Table manners are important to the Dutch and if one breaks this etiquette, the Dutch
might frown or make remarks about it.

One should always wait before starting to eat until everyone has sat down and is
able to eat, unless the food of some dinner guests takes longer to arrive and they
say it is all right if you want to start.
It is considered impolite to leave the table during dinner, even to go to the bathroom.
During a long dinner, one may leave the table between courses to visit the bathroom.
It is considered good manners to ask if one may be excused.
During the entire meal, the fork is always held in the left hand when used. Knife and
spoon are held in the right hand. The knife is not put down after the carving of the
meat/fish. Both knife and fork are used together to eat. The spoon is only used for
eating soup or dessert, and all other foods are eaten with fork and knife. Soup is
eaten with the spoon and not drunk. Bread is allowed to be eaten by hand.
Also during the entire meal, it is good manners to keep your hands and elbows above
the table at all times. Your hands may rest on the table, but your elbows may not.
The napkin is placed on the lap.
 Making noises while chewing on food like eating with one's mouth open (or to munch,
burp, slurp, snarf, crunch or making other eating noises) [clarification needed] can be a
cause of annoyance to people in the surrounding area and is considered uncivilized,
as is putting more food in the mouth, drinking or speaking while there is still food in
the mouth.
When one has finished eating, one places the fork and knife next to each other at
the 3:15 position on the plate, with the sharp side of the knife towards oneself and
the tips of the fork down.
Getting tipsy or drunk is only acceptable when the dinner is with close friends.
When one does not wish to eat certain foods, it is appreciated if the host is told in
advance.

The Dutch have a code of etiquette which governs social behaviour and is considered
important. Because of the international position of the Netherlands, many books have
been written on the subject. Some customs may not be true in all regions and they are
never absolute. In addition to those specific to the Dutch, many general points
of European etiquette apply to the Dutch as well.
Here are some aspects about the Dutch etiquette I find quite useful to start with:
Dutch manners are frank and can be described as a no-nonsense attitude,
informality combined with adherence to basic etiquette. Its sometimes perceived as
impersonal by some other cultures but is the norm of the Dutch culture. Manners
differ between groups. Asking about basic rules will not be considered impolite.
Shake hands with everyone present, at business and social meetings. Also when
leaving. Introduce yourself if no one is present to introduce you. The Dutch consider
it rude when you do not identify yourself.
The Dutch value privacy and seldom speak to strangers. Its more likely that they
will wait for you to make the first move. Do not be afraid to do so.
The Dutch expect eye contact while speaking with someone.
Food doesnt play a major role in hospitality. It is not considered essential for
making someone feel welcome. Do not expect to be served a meal unless the
invitation specifically mentions a meal.
When invited to someones home, bring a small gift for the hostess. A small gift for
children or candy. Flowers only in uneven numbers (like in many other European
countries!) and with the blooms still closed they last longer and open flowers have
an aura of cheapness about them).
Dutch are traders by nature (long tradition!) and tend to get right down to business.
The Dutch tend to be direct, giving straight yes and no answers.
If they can not commit to something youre asking, theyll let you know very honestly.
Please dont take it like a personal rejection. It may be that the next time you ask they
say yes. The positive side of this is that if they say yes you can rely on it! Theyll
truly be committed.

Commitments are taken seriously and are honored. Do not promise anything or make
an offer you are not planning to deliver on. This is also very important once you
make an appointment and its in ones agenda: if you cant make it to the appointment,
its expected that you call to cancel and apologize.
Phrases like I beg your pardon, Im sorry, Excuse me or Thank you so much, are
not so commonly used by Dutch people. Some cultures may consider this behaviour
as rude, but its related to the no-nonsense attitude.
Do not invite Dutch accointances to drop by anytime: you need to set a specific time
and date, and specify what you intend to serve. The Dutch dont like people to stop
 by informally. If you know someone very well you can call in the morning to ask if you
can come by that evening, but normally you should call further in advance. The
greater the social distance between you, the longer in advance you need to call.
To offer coffee (or tea) is the minimun expected when someone visits you. This
applies also to workmen! Coffee and cookies or, in special occasions, pastries. And
wait to be served. It is considered impolite to help yourself. Also, offer your Dutch
guests a second round of coffee, tea etc..
Fashionably late is: to wait for the bell on the tower clock to finish ringing before you
ring the doorbell
One of the arrival rituals for good friends and family members is the kissing. Three
kisses on the cheek (right-left-right) with each person there. Men will shake hands
and kiss only the ladies on the cheek. If youre not used to this kind of greeting, you
can overtly say that you need to get used to this habit (with a smile) and get by with
shaking hands instead.

Etiquette and Customs in The Netherlands

Meeting and Greeting
The handshake is the common form of greeting.
It is firm and swift, accompanied by a smile, and repetition of your name.
Shake hands with everyone individually including children.
Very close friends may greet each other by air kissing near the cheek three times, starting
with the left cheek.
Most Dutch only use first names with family and close friends.
Wait until invited before moving to a first-name basis.
Gift Giving Etiquette
If invited to a Dutch home bring a box of good quality chocolates, a potted plant, a book,
or flowers to the hostess.
Flowers should be given in odd numbers, but not 13, which is unlucky.
Avoid giving white lilies or chrysanthemums, as these are associated with funerals.
Gifts should be wrapped nicely.
Wine is not a good gift if invited for dinner, as the host may already have selected the
wines for dinner.
Do not give pointed items such as knives or scissors as they are considered unlucky.
Gifts are usually opened when received.
Dining Etiquette
Dining is fairly formal in the Netherlands.
Table manners are Continental -- the fork is held in the left hand and the knife in the right
while eating.
Remain standing until invited to sit down. You may be shown to a particular seat.Men
generally remain standing until all the women have taken their seats.
If you have not finished eating, cross your knife and fork in the middle of the plate with
the fork over the knife.
Do not begin eating until the hostess starts.
Most food is eaten with utensils, including sandwiches.
The host gives the first toast. An honoured guest should return the toast later in the meal.
Salad is not cut; fold the lettuce on your fork.
Always start with small amounts so you may accept second helpings.
Finish everything on your plate. It is offensive to waste food in the Netherlands.
Indicate you have finished eating by laying your knife and fork parallel across the right
side of your plate.
Business Etiquette and Protocol
Building Relationships & Communication
Many Dutch are familiar with doing business with foreigners since the Netherlands has
a long history of international trade.
They will want to know your academic credentials and the amount of time your company
has been in business.
The business community is rather close and most senior level people know one another.
Older, more bureaucratic companies may still judge you by how you are introduced so it
is wise to have a third-party introduction if possible, although it is not mandatory.
The important thing is to demonstrate how your relationship would be beneficial for both
sides.
The Dutch take a long-term perspective when looking at business, so be clear what your
company's intentions are.
Since the Dutch value their personal time, do not ask them to work late or come in over
the weekend if you want to foster a good working relationship.
The Dutch are hospitable, yet this is often reserved for family and friends. In business
they tend to be reserved and formal.
They do not touch one another and appreciate it when those they do business with
maintain the proper distance, do not demonstrate emotion or use exaggerated hand
gestures.
The Dutch are extremely direct in their communication.
They may sound blunt if you come from a culture where communication is more indirect
and context driven.
They do not use hyperbole, and likewise they expect to be told yes or no in clear words.
In general, ideas will be discussed quite openly at meetings, with everyone entitled to
their opinion.
Information is shared across departments and corporate strategies and goals are usually
communicated to all employees, especially in more entrepreneurial companies.
Decisions are often consensus-driven in these cases.
Always appear modest and do not make exaggerated claims about what you or your
company can deliver.
Your word is your bond and making claims that later prove to be untrue will brand you
as unreliable.
Business Meeting Etiquette
Do not try to schedule meetings during the summer (June through August), as this is a
common vacation period.
Punctuality for meetings is taken extremely seriously.
Being late may mark you as untrustworthy and someone who may not meet other
deadlines.
If you expect to be delayed, telephone immediately and offer an explanation.
Cancelling a meeting at the last minute could jeopardize your business relationship.
Meetings are rather formal in nature. Little time is spent on pleasantries.
Meetings adhere to strict agendas, including starting and ending times. Do not attempt
to deviate from the agenda.
Maintain direct eye contact while speaking.
Negotiations
The Dutch prefer to get down to business quickly and engage in relatively little small talk.
Communication is direct and to the point, and may seem blunt.
Make sure your arguments are rational as opposed to emotional.
Use facts and figures to confirm your statements.
Business is conducted slowly. The Dutch are detail-oriented and want to understand
every innuendo before coming to an agreement.
Decision-making is consensus driven. Anyone who might be affected by the decision is
consulted, which greatly increases the time involved in reaching a final decision.
Avoid confrontational behaviour or high- pressure tactics.
Once a decision is made, it will not be changed.
Contracts are enforced strictly.
ETIQUETA HOLANDESA
Saludos
En comparacin con la mayora de las culturas, los holandeses son reservados en
pblico y no suelen tocarse unos a otros o mostrar la ira o la extrema exuberancia. Los
holandeses evitan superlativos. Los cumplidos se ofrecen con moderacin. Los
holandeses hablan directamente y usan mucho contacto visual. Para algunas personas
de otras culturas esto puede parecer intimidante: especialmente en las culturas donde
las cuestiones se discuten con extremo cuidado y cortesa - pero es la forma en que los
holandeses prefieren comunicarse. O bien se dan la mano o dicen su nombre (primero
y / o apellido) cuando se renen y se van. O, en el caso de las mujeres y de los hombres
y mujeres estrechamente conocidos, se besan tres veces, alternndose en las mejillas.
Utilizan una mano para darle la mano y tpicamente sueltan despus de un tiempo muy
corto. Continuar manteniendo la mano de alguien es considerado inapropiado. Los
nombres se utilizan slo con personas de la misma edad, incluso en la familia. Dentro
del crculo familiar y amigos cercanos, se anima a los nios a dirigirse a los ancianos
como "ta o to". Los extraos siempre son tratados como "Mr o Mrs"
Consejo: Cuando algo no es "malo", "bien" o "agradable", debe ser percibido como
elogio.
Los holandeses no tienen miedo de conocer gente nueva o gente de otras culturas y
generalmente estn interesados en los dems, y lo que est sucediendo en el mundo.
Ellos fcilmente participar en la conversacin con extraos.
Al entrar en una habitacin es costumbre estrechar la mano de todos los presentes, y
luego darle la mano nuevamente al salir. Si hay demasiada gente para darle la mano y
el ajuste es informal, la identificacin pblica de usted ser suficiente. Por lo general un
conocido introducir a un visitante a otros de lo contrario el invitado se presenta. Los
holandeses consideran descorts no identificarse. Los holandeses esperan contacto
visual mientras hablan con alguien. Mirar lejos o mirar fijamente la tierra se considera
descorts y se puede percibir como desinters o mentira. Al bostezar, toser o
estornudar, la boca debe ser cubierta con una mano plana o un puo. Los holandeses
tienden a ser reservados en el uso de gestos de mano. Mantener las manos en los
bolsillos (practicados principalmente por personas de Oriente que se llaman Tukkers), o
tener los brazos cruzados, puede interpretarse como una seal de desinters. El signo
loco se hace tocando el centro de la frente con el dedo ndice. Este gesto se considera
grosero. Para hacer las cosas ms complejas, el signo que indica que alguien es
inteligente o inteligente se hace tocando el rea alrededor del hueso temporal (justo
encima de la oreja) con el dedo ndice. Para hacer las cosas an ms complicadas, el
signo loco tambin se puede hacer girando su dedo ndice alrededor del hueso temporal;
sin embargo, hay una ligera distincin. Este gesto en particular indica locura, mientras
que golpear ligeramente la frente suele indicar estupidez. Usar el dedo medio para
sealar algo (como en un mapa) no se considera grosero, pero s llama la atencin.
Guiando a los extraos generalmente se percibir como un avance sexual y es poco
probable que sea apreciado. Susurro en presencia de otras personas es considerado
descorts. Una conversacin susurrada en compaa de personas desconocidas en un
lugar pblico relativamente limitado tambin puede considerarse descorts.
La gente
La sociedad holandesa es igualitaria y moderna. Las personas son modestas,
tolerantes, independientes, autosuficientes y emprendedoras. Valoran la educacin, el
trabajo duro, la ambicin y la capacidad. Los holandeses tienen una aversin a lo no
esencial. Debe evitarse el comportamiento ostentoso. Acumular dinero est bien, pero
gastar dinero se considera algo de un vicio. Un estilo alto se considera despilfarrador y
sospechoso. Los holandeses estn muy orgullosos de su patrimonio cultural, su rica
historia en arte y msica y su participacin en asuntos internacionales.
Reunin y saludo
Darle la mano a todos los presentes - hombres, mujeres y nios - en reuniones
empresariales y sociales. Agitar las manos nuevamente al salir. Presntese si no hay
nadie presente para presentarle. Los holandeses consideran grosero no identificarse.
Los holandeses darn la mano y dirn su apellido, no "Hola". Tambin responden al
telfono con su apellido.
Se considera descorts gritar un saludo. Ola si saludo a alguien de lejos.
Lenguaje corporal
Los holandeses son reservados y no tocan en pblico ni muestran enfado o extrema
exuberancia.
Los holandeses valoran la privacidad y rara vez hablan con extraos. Es ms probable
que esperen a que usted haga el primer movimiento. No tenga miedo de hacerlo.
Los holandeses esperan contacto visual mientras hablan con alguien.
Mover el dedo ndice alrededor de la oreja significa que tiene una llamada telefnica,
no "ests loco". El signo loco es tocar el centro de la frente con el dedo ndice. Este
gesto es muy grosero.
Cultura corporativa
Los holandeses toman la puntualidad para las reuniones de negocios muy seriamente
y esperan que ustedes hagan lo mismo; llame con una explicacin si se retrasa.
La tardanza, las citas perdidas, los aplazamientos, cambiar el tiempo de una cita o
una entrega tarda deteriora la confianza y puede arruinar las relaciones.
Cambiar tarjetas de visita durante o despus de la conversacin. No existe ningn
ritual establecido. Tarjetas de visita en Ingls son aceptables.
Los holandeses son extremadamente expertos en el trato con los extranjeros. Son los
comerciantes ms experimentados y ms exitosos de Europa.
Los holandeses tienden a centrarse en los negocios. Las negociaciones comerciales
avanzan a un ritmo rpido.
Las presentaciones deben ser prcticas, fcticas y nunca descuidadas.
La cooperacin y la confianza de un individuo se valoran sobre el desempeo. Uno-
upmanship es mal visto.
Los holandeses tienden a ser directos, dando respuestas directas "s" y "no".
Los holandeses son conservadores y fuertes y pueden ser negociadores obstinados
y duros. Estn dispuestos a innovar o experimentar, pero con un riesgo mnimo.
 Las empresas son frugales y cuidadoso con el dinero. Los negocios estn orientados
a los beneficios y los resultados son muy importantes. Sin embargo, los holandeses no
estn obsesionados con los nmeros.
La estrategia es cautelosa y pragmtica, generalmente involucrando planes paso a
paso. Los preparativos se hacen para improvisar el plan, si es necesario. La estrategia
es clara y se comunica a todos los niveles.
En muchas empresas el proceso de toma de decisiones es lento y pesado, con una
amplia consulta. El consenso es vital. Los holandeses seguirn hablando hasta que
todas las partes estn de acuerdo.
Una vez que se toman las decisiones, la implementacin es rpida y eficiente.
En los Pases Bajos, los compromisos se toman en serio y se honran. No prometer
nada o hacer una oferta que no planea cumplir.
Comedor y Entretenimiento
Para llamar a un camarero o camarera, levante la mano, haga contacto visual y diga
ober (camarero) o mevrouw (camarera).
Es apropiado hablar de negocios durante el almuerzo. Los desayunos de negocios no
son muy comunes.
La mayora de entretenimiento de negocios se hace en restaurantes, pero los
holandeses hacen una buena cantidad de entretenimiento en casa tambin.
Los holandeses dejarn claro que usted es su invitado si tienen la intencin de pagar
la factura, de lo contrario esperan "ir holands" y pagar su parte justa. Nadie se ver
avergonzado de dividir la factura.
Los cnyuges a menudo se incluyen en una cena de negocios. Pregunte si su anfitrin
espera que su cnyuge sea incluido en una funcin comercial. El negocio no se discute
generalmente si los cnyuges estn presentes.
Las costumbres holandesas son una informalidad franca-no-absurda combinada con
estricta adhesin a la etiqueta bsica.
La comida no desempea el papel principal en la hospitalidad que hace en muchas
otras culturas. No se considera esencial para hacer que alguien se sienta bienvenido.
No espere que le sirvan una comida a menos que la invitacin menciona
especficamente una comida.
Los hombres deben esperar hasta que todas las mujeres estn sentadas antes de
sentarse. Permita que la anfitriona comience a comer y beber antes de comer.
Tomar una pequea cantidad de comida para comenzar. Una segunda ayuda ser
ofrecida y es educado aceptar.
Mantenga sus manos sobre la mesa en todo momento durante una comida - no en su
regazo. Sin embargo, tenga cuidado de mantener los codos fuera de la mesa.
Utilice cuchillo y tenedor para comer todos los alimentos incluyendo bocadillos, fruta
y pizza.
Para significar que te gustara ms comida o que no has terminado, cruza tu cuchillo
y tenedor en el centro de tu plato en una X.
 Se considera grosero dejar la mesa durante la cena (incluso para ir al bao).
Cuando termine de comer, coloque su cuchillo y tenedor lado a lado en la posicin
5:25 en su plato.
Las partes pueden ir muy tarde. Plan de estancia de una hora o as despus de la
cena.
No solicite una visita a la casa de su anfitrin; se considera descorts.
Vestir
Los holandeses prefieren modas que son casuales, sin pretensiones, conservadoras
y sometidas.
Slo se requiere un traje tradicional y corbata en ciertos crculos de negocios y
gobierno.
Al realizar negocios en los Pases Bajos, los hombres extranjeros pueden llevar trajes
y lazos, aunque las chaquetas deportivas son aceptables. Las mujeres deben llevar
trajes o vestidos.
Retirar su chaqueta en una oficina es aceptable. Significa ir al trabajo. No enrolles las
mangas de tu camisa. Al salir de una oficina, vuelva a poner la chaqueta.
Regalos
Los regalos generalmente no se dan o se esperan en las reuniones de negocios.
Los regalos se intercambian en los negocios slo una vez que una relacin cercana
y personal se ha desarrollado.
Los holandeses encuentran un poco embarazoso cualquier forma de ostentacin. Un
gran gesto de generosidad slo los har incmodos. Las lujosas muestras de riqueza
se consideran de mal gusto.
Dar libros, objetos de arte, vino, licor. No le d cuchillos.
Cuando es invitado a la casa de alguien, traiga un pequeo regalo para la anfitriona.
Traiga a los nios un pequeo regalo o dulces. El envo de flores antes o despus de la
fiesta tambin es apropiado.
Consejos tiles
Los holandeses evitan superlativos. Los cumplidos se ofrecen con moderacin, y decir
que algo no es "malo" es elogiarlo. Una persona que nunca ofrece crticas es visto como
siendo simple-mente o no decir la verdad. Un extranjero no tiene que preocuparse
demasiado de decir algo que herir los sentimientos. Los holandeses argumentarn,
pero rara vez se ofenden.
El humor holands es ms sutil que un chiste.
Los holandeses hablan directamente y usan mucho contacto visual. Para un
extranjero, pueden parecer abruptos, pero es slo su manera de comunicarse.
No llame a los Pases Bajos "Holanda". Holanda es una regin dentro de los Pases
Bajos.
Est prohibido fumar en muchas reas. Siempre pregunte antes de encender.
 Estar de pie cuando una mujer entra en la habitacin.
No mastique chicle en pblico.
No discuta el dinero o los precios ni haga preguntas personales.
Mantenga las manos fuera de sus bolsillos mientras habla con alguien o se da la
mano.
Especialmente para las mujeres
El porcentaje de mujeres que trabajan fuera del hogar es uno de los ms bajos de
Europa, y los que trabajan suelen estar en empleos con salarios bajos.
Muchas mujeres holandesas consideran que la lucha por la igualdad de oportunidades
apenas comienza, aunque ya se han hecho pequeos progresos. La igualdad de las
mujeres es una prioridad poltica.
Las mujeres extranjeras no tendrn problemas para hacer negocios en los Pases
Bajos.
Es comn y aceptable para las empresarias invitar a un hombre a cenar.
Las empresarias no tendrn ningn problema en pagar por una comida en un
restaurante.
Reunin y saludo a los holandeses
Los holandeses son muy abiertos de mente y no se ofendern si no se comportan de
acuerdo con las costumbres holandesas. No tengas miedo de cometer errores, ellos
sern fcilmente perdonados porque el pueblo holands sabr que eres un extranjero.
Para ayudarle a entender el holands un poco mejor, le daremos algunos ejemplos del
comportamiento tpicamente holands (cultural).

Saludo a las personas: ambiente corporativo

En los Pases Bajos, estrechar la mano es muy importante. Cuando alguien es
presentado a usted, l / ella le darn la mano y dirn su nombre. Cuando se vaya, agite
nuevamente las manos y agradezca a la persona en cuestin por la visita / reunin, etc.
En la siguiente reunin, no es necesario estrechar la mano, pero en las situaciones de
negocios es comn.

Usted puede estar preguntndose si debe usar su mano izquierda o derecha. Los
holandeses no tienen una mano especial para la higiene personal, comer o rezar. Esto
significa que lo hacen por informalmente. Si conoces a alguien muy bien puedes llamar
por la maana para preguntar si puedes venir esa noche, pero normalmente debes
llamar con ms antelacin. - Cuanto mayor sea la distancia social entre usted, ms por
adelantado tendr que llamar.
Ofrecer caf (o t) es el mnimo esperado cuando alguien te visita. Esto tambin se
aplica a los trabajadores! Caf y galletas o, en ocasiones especiales, pasteles. - Y
espera a que te sirvan. Se considera descorts ayudarse a s mismo. Adems, ofrecer
a sus invitados holandeses una segunda ronda de caf, t, etc.
 Fashionably tarde es: esperar la campana en el reloj de la torre para terminar de tocar
antes de que suene el timbre ...
Uno de los rituales de llegada para los buenos amigos y miembros de la familia es el
beso. Tres besos en la mejilla (derecha-izquierda-derecha) con cada persona all. Los
hombres se estrechan las manos y besan slo a las damas en la mejilla. Si no est
acostumbrado a este tipo de saludo, que abiertamente se puede decir que usted
necesita para acostumbrarse a este hbito (con una sonrisa) y llegar a funcionar con
manos temblorosas en su lugar.

Etiqueta y costumbres en los Pases Bajos

Reunin y saludo
El apretn de manos es la forma comn de saludo.
Es firme y rpido, acompaado de una sonrisa, y la repeticin de su nombre.
Agitar la mano de cada uno individualmente incluyendo nios.
Amigos muy cercanos pueden saludar a los dems por el aire besndose cerca de la
mejilla tres veces, comenzando con la mejilla izquierda.
La mayora de los neerlandeses slo usan los nombres con familiares y amigos
cercanos.
Espere a que sea invitado antes de pasar a un nombre.
Regalo que da etiqueta
Si es invitado a una casa holandesa traer una caja de chocolates de buena calidad, una
planta en maceta, un libro, o flores a la anfitriona.
Las flores se deben dar en nmeros impares, pero no 13, que es mala suerte.
Evite dar lirios blancos o crisantemos, ya que estos se asocian con los funerales.
Los regalos deben ser envueltos muy bien.
El vino no es un buen regalo si se invita a cenar, ya que el anfitrin ya puede haber
seleccionado los vinos para la cena.
No d objetos puntiagudos como cuchillos o tijeras, ya que se consideran de mala
suerte.
Los regalos generalmente se abren cuando se reciben.
Etiqueta de Comedor
El comedor es bastante formal en los Pases Bajos.
Las maneras de mesa son continentales - el tenedor se sostiene en la mano izquierda
y el cuchillo en la derecha mientras que come.
Permanezca de pie hasta que sea invitado a sentarse. Usted puede ser mostrado a un
asiento en particular. Los hombres generalmente permanecen de pie hasta que todas
las mujeres han tomado sus asientos.
Si no has terminado de comer, cruza el cuchillo y el tenedor en medio del plato con el
tenedor sobre el cuchillo.
No comience a comer hasta que comience la anfitriona.
La mayora de los alimentos se comen con utensilios, incluyendo bocadillos.
El anfitrin da el primer brindis. Un invitado de honor debe devolver la tostada ms tarde
en la comida.
La ensalada no se corta; doble la lechuga en su tenedor.
Comience siempre con pequeas cantidades para que pueda aceptar segundas ayudas.
Termine todo en su plato. Es ofensivo desperdiciar comida en los Pases Bajos.
Indique que ha terminado de comer poniendo su cuchillo y tenedor paralelos a travs
del lado derecho de su plato.
Etiqueta y protocolo de negocios
Creacin de relaciones y comunicacin
Muchos holandeses estn familiarizados con hacer negocios con extranjeros, ya que
Holanda tiene una larga historia de comercio internacional.
Ellos quieren saber sus credenciales acadmicas y la cantidad de tiempo que su
empresa ha estado en el negocio.
La comunidad de negocios es bastante cercana y la gente de nivel ms alto se conoce.
Mayores, las empresas ms burocrticos pueden todava te juzga por la forma en que
se introducen por lo que es aconsejable tener una introduccin de terceros, si es posible,
aunque no es obligatorio.
Lo importante es demostrar cmo su relacin sera beneficiosa para ambos lados.
Los holandeses toman una perspectiva a largo plazo cuando miran los negocios, as
que aclaren cules son las intenciones de su compaa.
Dado que los holandeses valoran su tiempo personal, no les pida que trabajen tarde o
vienen durante el fin de semana si quieren fomentar una buena relacin de trabajo.
Los holandeses son hospitalarios, pero esto a menudo est reservado para familiares y
amigos. En los negocios tienden a ser reservados y formales.
No se tocan y aprecian cuando los que hacen negocios mantienen la distancia
adecuada, no demuestran emocin o utilizan gestos exagerados de las manos.
Los holandeses son extremadamente directos en su comunicacin.
Pueden sonar contundentes si vienes de una cultura donde la comunicacin es ms
indirecta y motivada por el contexto.
No usan la hiprbole, y tambin esperan que se les diga s o no en palabras claras.
En general, las ideas se discutirn abiertamente en las reuniones, con todo el mundo
con derecho a su opinin.
La informacin se comparte entre los departamentos y las estrategias corporativas y las
metas se comunican generalmente a todos los empleados, especialmente en ms
empresas empresariales.
En estos casos, las decisiones suelen ser consensuadas.
Siempre aparecen modestos y no hacen afirmaciones exageradas sobre lo que usted o
su empresa puede ofrecer.
Su palabra es su vnculo y hacer afirmaciones que ms tarde demuestran ser falsas le
marca como poco confiable.
Etiqueta de la reunin de negocios
No trate de programar reuniones durante el verano (junio a agosto), ya que este es un
perodo de vacaciones comn.
La puntualidad de las reuniones se toma muy en serio.
Estar tarde puede marcarte como poco fiable y alguien que no cumpla con otros plazos.
Si usted espera ser retrasado, telfono inmediatamente y ofrecer una explicacin.
Cancelar una reunin en el ltimo minuto podra poner en peligro su relacin comercial.
Las reuniones son de naturaleza ms bien formal. Poco tiempo se gasta en bromas.
Las reuniones se adhieren a agendas estrictas, incluyendo las horas de inicio y fin. No
intente desviarse de la agenda.
Mantener contacto visual directo mientras habla.
Negociaciones
Los holandeses prefieren llegar a los negocios rpidamente y participar en relativamente
poca charla.
La comunicacin es directa y directa, y puede parecer contundente.
Asegrese de que sus argumentos son racionales en lugar de emocionales.
Utilice hechos y cifras para confirmar sus declaraciones.
Los negocios se llevan a cabo lentamente. Los holandeses estn orientados al detalle y
quieren entender cada insinuacin antes de llegar a un acuerdo.
La toma de decisiones se basa en el consenso. Se consulta a cualquiera que pueda ser
afectado por la decisin, lo que aumenta considerablemente el tiempo necesario para
llegar a una decisin final.
Evite el comportamiento de confrontacin o las tcticas de alta presin.
Una vez que se toma una decisin, no se cambiar.
Los contratos se aplican estrictamente.