QUESTION 1

REPORTS
It is important to provide relevant reports to both
Shree and Shivani which contain information which
will enable them to take efficient decisions.
Shree is the operations head of the company so the
bottleneck activity for each process must be known to
him and moreover, the activity for each process with
the most fault rate must also be described.
Shivani is the marketing executive so, Customer
relationship data such as order frequency for a
company, order type etc must be known to her.
A. REPORTS FOR SHREE
A report given to Shree must have the following:
Bottleneck activity name for each process, say Hem
Bottom for stitching, assuming equal number of
workers for each process.
Bottleneck activity time for each process, Hem
bottom for stitching takes 0.73 minutes per item.
Activity having the highest fault rate for a
particular process so that faults can be reduced
and optimal quality ensured
Technology to be used: EDW with multidimensional
data analysis
REPORTS FOR SHIVANI
A report given to Shivani must have the following:
Order frequency for different key customers
Order sizes for different key customers
Interesting patterns or relationships in purchase
behavior or purchase cycle for the key accounts for
extension of customized offers
Technology to be used: Analytical and Operational
CRM solutions.
B. REPORT FORMAT FOR SHREE
Activity
Bottleneck Bottleneck
Process having highest
Activity Activity time
fault rate
Fabric Laying
Cutting
Stitching
Production
Folding
Packaging
QUESTION 2
PART A
Tables and ER diagram
TABLES
1. Branch
Attributes: branch_id (primary key), branch_name, city, street
(branch_name can also be used as primary key if we are sure that all branch names
are unique)
2. Customer
Attributes: ssn (primary key), name, address, phone number, age
3. Account
Attributes: account_id (primary key), account_type, startdate, pin,
overdraft_amount (NULL if account_type=savings account), interest_rate (NULL if
account_type = interest_rate)
4. Account-Branch-Map
Attributes: account_id (foreign key from account), branch_id (foreign key from
branch)
 TABLES (contd.)
5. Customer-Account-Map
Attributes: ssn (foreign key from Customer), account_id (foreign key from
Account)
6. Transaction:
Attributes: Transaction_reference_no (primary_key), account_id (foreign
key from Account), transaction_type, date, amount
7. Transaction-Account-Map
Attributes: transaction_reference_no (foreign key from Transaction),
account_id (foreign key from Account)
8. Loan:
Attributes: loan_no (primary key), loan_type, duration, interest_rate,
balance.
 TABLES (contd.)
9. Customer-Loan-Map
Attributes: ssn1 (foreign key from Customer), ssn2 (foreign key from
Customer), loan_no (foreign key from Loan)
In the case of co-signers, ssn1 and ssn2 are different, else they are same (or
ssn2 is null).
10. Loan-Branch-Map
Attributes: loan_no (foreign key from Loan), branch_id (foreign key from
Branch)
11. Payment
Attributes: payment_no, loan_no (foreign key from Loan), date, amount
payment_no and loan_no together make up the primary key.
ER DIAGRAM
PART B
Account numbers common across different branches
 RECOMMENDATION
In the Account Table, account_id can no longer be used as the primary key.

One quick fix is to convert the Account-Branch-Map relation to a many-to-

one relation to prevent the system from reporting an error, but this wont
serve the purpose of unique identification of accounts with the same account
number.

A combination of account_id and branch_id must be used as the primary key.

Thus, the changes that should be made are:

Drop the Account-Branch-Map Table.
In the Account Table, create a new primary key, say id, which is a concatenation
of account_id and branch_id values for a given account.
PART C
Bank will grant loans to only those customers who have savings
accounts
 RECOMMENDATION
Our existing system can handle the given scenario in the following way:
Query the Customer-Account-Map table and retrieve all rows which have the ssn of
the required customer.
Retrieve the account ids from the above rows.
For each of these account ids, query the Accounts table and find if
account_type=savings for any of the retrieved accounts. If found, then loan can be
granted to the customer.
The above can be implemented by a set of SQL queries.

If it is needed to simplify the system:

Values for the account_id can be designed such that the first character of the string
decides whether it is a savings account or current account. This way, only the
Customer-Account-Map table will have to be queried.
Disadvantage: Cannot change the ids of existing customers.
PART D
Segmentation of customers regular and HNI
 RECOMMENDATION
Add a cuolumn Customer_Type in the Customer Table.

Create a table (entity) Reln_Manager which stores the employee id and

details of all relationship managers and two columns ssn1 and ssn2 which
contain the two HNI customers under the relationship manager. These
values could also be NULL.
PART E
Employee transfer
 RECOMMENDATION
Add a table Transfer, which has attributes emp_id, from_dept, to_dept, date.

Whenever an entry is made to this Transfer table, the employee table

(emp_id,current_dept) should be updated, such that current_dept takes
the value of the latest to_dept entered.