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3.4 Encourage others to develop their own emotional


intelligence to build productive relationships and
maximise workplace outcomes
Benefits of emotional intelligence to the workplace
Encouraging your workforce to develop their own emotional intelligence helps
them to build productive relationships not only in the workplace, but enhances
their personal relationships as they gain confidence to manage their emotions
and relationships rationally and thoughtfully. It develops their prospects for
promotion and inherent rise in salary and boosts their overall self-confidence.
Whilst you are supporting their personal development, you are also maximising
workplace outcomes. The following chart that demonstrates the potential
workplace outcomes of developing emotional intelligence within an organisation
was researched and compiled by Dr Benjamin Palmer and Professor Con
Stough from Swinburne University and is based upon their seven-factor model of
emotional intelligence.

Emotional
Definition Workplace outcome
intelligence skill
The skill of f The capacity to identify and
perceiving and understand the impact ones own
Emotional self- understanding feelings is having on thoughts,
awareness ones own decisions, behaviour and
emotions. performance at work
f Greater self-awareness
The skill of f Creating greater understanding
effectively amongst colleagues about yourself
Emotional
expressing f Creating trust and perceptions of
expression
ones own genuineness amongst colleagues
emotions.
The skill of f Greater understanding of others, how
Emotional perceiving and to engage, respond, motivate and
awareness of understanding connect with them
others others f Interpersonal effectiveness
emotions
The skill f Enhanced decision-making where
of utilising more information is considered in the
Emotional emotional process
reasoning information f Greater buy-in from others into
in decision- decisions that are made
making

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BSB51915 DIPLOMA OF LEADERSHIP AND MANAGEMENT & BSB61215 ADVANCED DIPLOMA OF PROGRAM MANAGEMENT
EMOTIONAL INTELLIGENCE_V1.5
53

Emotional
Definition Workplace outcome
intelligence skill
The skill of f Improved job satisfaction and
effectively engagement
managing f Improved ability to cope with high
Emotional self- ones own work demands
management emotions. f Greater interpersonal effectiveness
f Enhanced productivity and
performance
The skill of f The capacity to generate greater
influencing productivity and performance from
the moods and others
Emotional emotions of f The capacity to generate a positive
management of others.
others and satisfying work environment for
others
f The capacity to effectively deal with
workplace conflict
The skill of f Emotional well-being
effectively f The capacity to think clearly in
Emotional self- controlling stressful situations
control strong f The capacity to deal effectively with
emotions situations that cause strong emotions
experienced.

You can read more at: 

WORKBOOK | 2017 YOUNG RABBIT PTY LTD, AUSTRALIAN PACIFIC COLLEGE


BSB51915 DIPLOMA OF LEADERSHIP AND MANAGEMENT & BSB61215 ADVANCED DIPLOMA OF PROGRAM MANAGEMENT
EMOTIONAL INTELLIGENCE_V1.5
54

Activity 3.3

Using the workplace outcomes in the table in chapter 3.4, put together a
powerpoint presentation that you could use in a staff training session to
promote the benefits of the development of their own emotional intelligence.
Notes:

WORKBOOK | 2017 YOUNG RABBIT PTY LTD, AUSTRALIAN PACIFIC COLLEGE


BSB51915 DIPLOMA OF LEADERSHIP AND MANAGEMENT & BSB61215 ADVANCED DIPLOMA OF PROGRAM MANAGEMENT
EMOTIONAL INTELLIGENCE_V1.5