Beruflich Dokumente
Kultur Dokumente
COUNSELLING
WHAT IS COUNSELING?
DO DONT
Be punctual Argue
Listen attentively and Lose temper
politely
Speak clearly Attack personality
DO DONT
Be realistic Interrupt
Be completely honest Frighten
Try to understand others Talk too much
point of view
Encourage and praise Impose decisions
where possible
Set a good example Do all the talking yourself
Watch non-verbal cues Dominate the conversation
Be calm and patient Directly point out your
disagreement
SOME DOS & DONT IN COUNSELING (CONTD.)
DO DONT
Let the employee express Shirk responsibility
his or her own ideas and
feelings freely
Develop a plan for Compare a person with
improvement with the someone else.
counselee.
Give the employee a Talk rapidly.
chance to pause.
Ask questions that are Ask questions that are
open-ended and that call answered with quick "yes"
for discussions or or "no."
expectation.
TYPES OF COUNSELING