Product Service Manual Level 2

Service Manual for BenQ:

DC C1250/C1255
P/N: 9H.A0L01.8AX/9H.A0L02.9AX

Applicable for All Regions

Version: 001
Date:2010/03/09

Notice:
- For RO to input specific Legal Requirement in specific NS regarding to responsibility and liability statements.

- Please check BenQs eSupport web site, http://esupport.benq.com, to ensure that you have the most recent version of
this manual.

First Edition (March, 2010)

Copyright BenQ Corporation 2010. All Right Reserved.
1
 Content Index
Abbreviations & Acronyms.......2
About This Manual....3
Trademark .....3
Introduction...4
RoHS (2002/95/EC) Requirements...4
Safety Notice.4
General Descriptions.4
Related Service Information......4
Product Overview......4
Level 1 Specification.....5
Specification..5
Packing .....6
Level 2 Disassembly / Assembly Flow & Calibration Procedure....11
Disassembly / Assembly Flow.....11
Exploded View.........18
Calibration Procedure ..22
Trouble-Shooting Guide.......31

Abbreviations & Acronyms

About This Manual

This manual contains information about maintenance and service of BenQ products. Use this
manual to perform diagnostics tests, troubleshoot problems, and align the BenQ product.

Trademark

The following terms are trademarks of BenQ Corporation:

BenQ

Importance
Only trained service personnel who are familiar with this BenQ Product shall perform
service or maintenance to it. Before performing any maintenance or service, the
engineer MUST read the Safety Note.
Introduction
This section contains general service information, please read through carefully. It should
be stored at an easy access place for quick reference.

RoHS (2002/95/EC) Requirements Applied to all countries require RoHS.

The RoHS (Restriction of Hazardous Substance in Electrical and Electronic Equipment Directive) is a
legal requirement by EU (European Union) for the global electronics industry which sold in EU and
some counties also require this requirement. Any electrical and electronics products launched in the
market after June 2006 should meet this RoHS requirements. Products launched in the market before
June 2006 are not required to compliant with RoHS parts. If the original parts are not RoHS
complaints, the replacement parts can be non ROHS complaints, but if the original parts are RoHS
compliant, the replacement parts MUST be RoHS complaints.
If the product service or maintenance require replacing any parts, please confirming the RoHS
requirement before replace them.

Safety Notice
1. Make sure your working environment is dry and clean, and meets all government safety
requirements.
2. Ensure that other persons are safe while you are servicing the product.
3. DO NOT perform any action that may cause a hazard to the customer or make the product unsafe.
4. Use proper safety devices to ensure your personal safety.
5. Always use approved tools and test equipment for servicing.
6. Never assume the products power is disconnected from the mains power supply. Check that it is
disconnected before opening the products cabinet.
7. Modules containing electrical components are sensitive to electrostatic discharge (ESD). Follow
ESD safety procedures while handling these parts.
8. Some products contain more than one battery. Do not disassemble any battery, or expose it to high
temperatures such as throwing into fire, or it may explode.
9. Refer to government requirements for battery recycling or disposal.

General Descriptions
This Service Manual contains general information. There are 3 levels of service:
Level 1: Cosmetic / Appearance / Alignment Service
Level 2: Circuit Board or Standard Parts Replacement

Related Service Information

BenQ Global Service Website: http://support.benq.com/front/benqmain.asp
eSupport Website: http://bqpgsr.benq.corp.com/customize/asplogin.asp
 Product Overview
Level 1 Specification & Packing
Specifications
Sensor SHARP 12Mega Pixels, 1/2.3 inch CCD
Optical: 3X
Zoom
Digital: Up to 5X(Preview) / Up to 12X(Playback)
f = 6.3 ( W ) ~ 18.9 ( T ) mm

Lens F= 2.9(W) ~ 5.4(T)

f = 35.5~106.5mm, 35mm equivalent

Normal: W=80cm ~ Infinity

Focus Range
Macro: W=10cm ~ 100cm

LCD 2.7 LCD 230k pixels

Image
12M / 3:2 / 8M / 5M/ 3M / HD 16:9 / VGA
Resolution
720 x 400 (16:9) / 640 x 480 / 320 x 240 / Web sharing
Movie Mode
30 fps,Continuous recording with sound
Shutter Speed 1/2000 ~ 1 sec. (Fireworks 2 sec.; Manual, Night Scene 15 sec.)
White Balance Auto / Daylight / Cloudy / Tungsten / Fluorescent H / Fluorescent L / Manual

Exposure 2.0 ~ +2.0 EV (0.3EV / step)

ISO Auto / 50 / 100 / 200 / 400 / 800 / 1600 / 3200 (3M or lower) / 6400 (VGA and HD 16:9 only)

Flash Auto Flash, Auto Anti Red-eye, Force On, Slow Sync, Forced Off
Drive mode 2 sec. / 10 sec. / Double / Burst

Power Source AA Battery * 2

Built-in Approx. 21.4MB
Storage Type
4GB SD compatible / 32GB SDHC card compatible

Still Image: JPEG (EXIF 2.2 compatible)

File Format
DCF compatible; Support DPOF; Video: MJPEG; Audio: WAV

Dimensions / 92.0x60.5x23.8mm
Weight 110g ( w/o battery & SD card)

Digital output: USB 2.0 compatible

Interface Audio / Video output ( NTSC/PAL)
PictBridge compatible

USB Cable / Software & UM CD / Quick Guide

Accessory / Hand Strap / Pouch /AA Battery * 2

Packing
1.Front (Front shell printing: 12.0 MEGA PIXELS ) 2.Back (LCD with protective film:VG0692535720090*1EA)

3.Top 4.Camera sides

Printing:
DC C1250

5.Bottom safety regulation label (VG0692131332090*1EA) 6.Warranty label (VG0692131985090*1EA)

&protective film (VG0692534740090*1EA)
Warranty seal should cover screw completely
and be pressed tightly by hand.

7.POP Label (VG0692136930090*1EA) 8.Camera entering bag (bag: :VG0692501980090*1EA

9.Color box SN label (VG069213ZBC0090*1EA) 10.Color box SN label position

11.Color box (VG0692416930090*1EA) 12.Color box folding

13.Separator entering paper box

Paper box (VG0692555530090*1EA) 14.Separator (VG0692435530190*1EA)

15. Charger & separator inside pape box 16.Battery inside color box
17.Wrist band & USB cable entering color box 18.Camera bag entering color box

Wrist band bent facing up,

USB cable head facing down

19.Camera bag (VG0692173070090*1EA) 20.Battery (VG0376210800003*2EA)

21.Battery warning label (VG0692134630091*1EA)

22.Wrist band (VG0692183240091*1EA) 23.USB cable (VR0592916320000*1EA)

Printing: "BenQ"

24.User manual (VG0692236930290*1EA) 25.CD (VG03563100A6C00*1EA)

 27.Model label (VG0692131363090*1EA)
26.Warranty card (VG0692311360095*1EA) & model label (VG0692131364090*1EA)

Model label
SN label

28.Accessory position 29.Accessory entering PE bag (VG069250Z200002*1EA

Front

30.Camera entering color box 31.User manual accessory inside color box
For reference only
Lens facing up

32.Carton label:(VG0692133620590*1EA) 33.Color box label position

34.Color box seal label (VG0692131332090*1EA) 35.Carton separator (VG0692435530090*1/10EA)

36.Carton (VG0692445530190*1/10EA) 37.Separtor entering carton

PN of bottom separator facing down

38.Color box entering carton 39.Seal label (VG069213ZBC4090*2EA) position

6 10
C t ttop
Carton
Carton bottom

1 5

Carton gap

40.Carton label (VG069213ZBC5090*2EA) 41.Carton label position

Level 2 Disassembly / Assembly Flow & Calibration Procedure

Disassembly /Assembly

1. Disassembly SOP
Caution :
1. Prevent cosmetic issue, please clean the table when disassembly.
2. Wear anti-static bracelet for ESD.

A. Disassemble Front/Rear Cover

Unscrew the screws of front/rear cover.
 Open the cover and remove it as per arrow direction.

B. Disassemble strobe board, LCD panel and main board.

Disassemble strobe board. (Remark: Discharge the strobe board first.)
Remove the mylar unscrew the screwsdischarge the strobe board.

Remove
the mylar
 Discharge the strobe board

Unscrew the screws

Disassemble LCD panel

Remove the mylartake LCD panel offunscrew the LCD frame screws.

Remove the mylar

 Unscrew the screws of
LCD frame

Disassemble Main board

Dissolder the microphone, speaker and LED light connection areaunfold the FPC to take LCD
panel offunscrew the screws-dissolder the connection area between M/B and
ST/BDissolder battery spring.

Dissolder microphone,speaker and

LED connection area.

Unfold the FPC to take LCD panel

off.
 Unscrew the
screws

Dissolder the connection between Main board Dissolder the battery spring
and strobe board.
C. Disassemble the lens and chassis
Unfasten the FPC of lens and CCD boardunscrew the screws

Unfasten the FPC of Unfasten the

CCD FPC of Lens
 Unscrew the screws

This Service BOM is subject to change. Please check it on eSupport and SPO system before service parts order
release
Calibration Procedure
A. How to check FW version?
1. Please press Set +Tele +Playback simultaneously.

FW
version

B. How to update FW by using SD card?

1. Make sure the battery is full.
2. Format SD card and copy the program (SPCA5310.BRN) into card
3. Plug in camera
4. Press POWER + Flash mode of navigator button
5. The LED will flash and update FW. Once it finished, the camera will be power off automatically.

C. F/W update (replace M/B)

1. Start the F/W testing program FRM and check the following setting is correct or not (Fig 1).

Fig 1.
2. Ensure the cosmetic of camera is clean and without any scratch.
3. Insert the special cable (F/W programming cableYELLOW COLOR) into the camera and PC
separately and make sure the current is less than 0.01A.
4. Press Power button of camera (Fig. 2) to power on and press ISP button to update F/W.
5. The dialogue box showed ISP Finished (Fig 3) and the camera will be power off automatically. Then
remove the special cable (F/W programming cable).

Fig. 2

Fig. 3

Caution:
1. Voltage setting: 3.00.1V.
2. F/W programming version: FRM[2.8.5.7.]
(A) Auto Calibration (OB, AGC/WBMeshut26Meshut 80) & Infinite Focus Calibration
1. Insert the battery into the camera and press Playback, Tele and Set button to access the auto test
mode.
2. The on screen display shows the OB CLBT message (Fig. 1). Put the camera in front of light source
box and make sure the camera is close to light source box tightly or you can shoot the black subject.
3. Tap OK button and the press Set button to test automatically. . When the dialogue box showed
OK(Fig. 2), it means the test is passed. If it shows NG, it means the test was failed.
4. Press the playback button to back the main menu and select the AGC/WB.
5. The on screen display shows the AGC/WB message (Fig. 3). Put the camera in front of the light
source box and the LV setting is LV10.
6. Tap OK button and then press Set button. Calibration program will execute automatically.
7. When the on-screen display shows OK (Fig. 4), it means the test is passed. If it shows NG, it means
the test was failed.

Fig. 1

Fig. 2
Fig. 3

Fig. 4

8. The on screen display shows the Meshut 26 message (Fig. 5). Put the camera in front of the light
source box adjust the LV value to LV 12 according to the instruction.
9. Tap OK button and then press Set button. Calibration program will execute automatically.
10. When the on-screen display shows OK (Fig. 6), it means the test is passed. If it shows NG, it means
the test was failed.
11. The on screen display shows the Meshut 80 message (Fig. 7). Put the camera in front of the light
source box and adjust the LV value to LV 14 according to the instruction.
12. Tap OK button and then press Set button. Calibration program will execute automatically.
13. When the on-screen display shows OK (Fig. 8), it means the test is passed. If it shows NG, it means
the test was failed.
14. The on screen display shows the INF Focus (Fig. 9). It requires to use collimator to calibrate. Put the
camera in front of collimator.
15. Tap OK button and then press Set button. Calibration program will execute automatically.
16. When the on-screen display shows OK (Fig. 10), it means the test is passed. If it shows NG, it means
the test was failed.
Fig. 5

Fig. 6

Fig. 7
 Fig. 8

Fig. 9

Fig. 10

Caution:
1. Voltage setting: 3.0+/-0.1V
2. Light source box brightness: K=1.3 LV=10.00.1(Color temperature5500K)& LV=12.00.1& LV=14.00.1), LV
value is based on the BM3000 measurement data.
3. Brightness: Center: 25030CD/M2Peripheral : 30030CD/M2.
(B) Flash WB Calibration
1. Put the camera on the fixture and press Tele+Set+Playback to access the test mode
2. The on screen display shows Flash WB message (Fig. 11). Shoot the subject which is in low-light
environment.
3. Tap OK button and press Set button, the test program will execute automatically.
4. The on screen display shows OK (Fig. 12) once the test is passed. If it shows NG, it means the test was
failed.

Fig. 11

Fig. 12
(C ) USB mode setting
1. Press Tele+Set+Playback to access the test mode.
2. The on screen display shows X USB MODE message (Fig 13 ). Tap OK button and press Set button.
The test program will execute automatically.
3. The on screen display shows V USB mode once the test is passed.
4. Press Power to power it off.

Fig. 13
Trouble Shooting Guide
Preparation:
1. The necessary tools such as screwdriver, tweezers, iron solder, power supply, discharger and so on.
2. To wear anti-static wristband to prevent from components short.
3. Discharge the capacitor of strobe board firstly to avoid short.

A. Cannot Power On :
1. Cosmetic check.
I. Check any deformation / dirty / poor soldering of the spring of battery.
II. Check the soldering of batterys spring of M/B.

2. Check the connection of each PCB.

01. Check the connection between M/B and ST Board.
02. Check the connection between M/B and LCD
03. Check the connection between M/B and LENS

3. Current = 0mA when power on.

01. Check U8 voltage output, if it is abnormal, please analyze its circuit.
02. Check the fuse is open or not. ( F1 & F2 )
03. Check the SW1 of strobe board.

J5
U2

U8

J2
U1

U4

U3

B. Display abnormal
1. LCD display abnormal
01. Check the connection between J2 of M/B and LCD-FPC.
 02. Check the function for LCD and U1 of MB.
03. Check the U8 output is normal or not.

2. Button abnormal
01. Check the peripheral components of U1

3. Image abnormal
01. Ensure the U8 output 3V1AGC .VCC13VCCD,VCCN7VCCD is normal. If there is abnormal signal
occurs, please check and replace.
02. Check the peripheral components of U1 and U7 of MB.
03. Check the peripheral components and CCD board

4. TV display abnormal
01. Check the function J4 of M/B
02. Check the connection between U1 of MB and other components.

5. Power LED is on, but LENS still doesnt work.

01. Check the connection between J3 of M/B and LENS FPC.
02. Check the LENS is OK or not.
03. Ensure the output voltage of U8 is M 3.3V and LENS voltage
04. Check the peripheral components of U7 in the main-board.
J4

J3

J6

U7

J1

C. Flash abnormal
1. Cant charged
01. Check the soldering between ST/B and M/B.
02. Check the soldering of U1, T1 and peripheral components. .

2. Still charge when switch to strobe mode

01. Check the function and soldering of U1, R5 and R3 of ST/B.

 02. Check the soldering between ST/B and M/B

3. Cant Flash
01. Check the soldering between ST/B and M/B.
02. Check the function and soldering of U1, TR1, IC1 and flash light.

Flash Light

IC1 U1

T1

TR
1

D. Other Defect:
01. No sound when press the key.
I. Make sure the setting is correct. ( enable )
II. Make sure the function of speaker and MB U1 with good soldering.
III. Make sure the peripheral components of MB U1 are in good condition.
02. Cant record
I. Check the MIC function.
II. Check the MB U1 with good soldering.
03. Cannot read / write from SD card.
I. Check function of SD card.
II. Check the SD slot socket with good soldering.
III. Check the soldering of SD slot socket circuit.