07.01.

2012 ongoing Agent Support at EuroKoha

Travel Agency
Vellush e Poshtme no. 17, Pristina, Republic of Kosovo
info@eurokoha.net
Curriculum
+381Vitae
(0) 38 220 220 Nora Ramadani

Established in the Mid-Nineties in Pristina, EuroKoha belongs to the pioneers of the independent
PERSONAL INFORMATION Nora Ramadani
aviation market of the Kosovo.

Mainiresponsibilities
Bulevardi Dshmorve C2/2, and tasks
no.13,during
10000, myPristina,
work experience:
Republic of Kosovo
Organising and planning arrangements and general schedules and meetings with sub-agents in
+37744 (0) 424
other 242 countries.
respective
Communicating
norabajrami92@gmail.com per email and phone, in daily basis with the sub agents
Communicating through phone and emails with regular costumers
Various translations from English to Albanian and vice versa.
To sell air lines tickets (regular airlines tickets, holiday arrangements, booking hotels, etc.)
Operating in daily basis with computer softwares regarding Travel Agency systems.
Sex Female | Date of birth 22/04/1992 | Nationality Kosovar
Revising and commenting on the content of the Agencys website.
Assisting the new employees in getting to know the software systems of our Agency (Sangat,
JOB APPLIED FOR Amadeus, Summer Tour & Go Global)
POSITION ???? Pozita
Advisingne the te cilen aplikon.
costumers on offering options in each season.
Responsible to participate in the Info Tours, which are organized mainly in Turkey (visiting hotels,
sites & cultural heritage sites to advice the respective locations to customers).
Presenting the Agency in fairs (Berlin and Pristina).
WORK EXPERIENCE

EDUCATION AND TRAINING

01.06.2011 28.02.2012 Secretary & Administration work
2012 - 2015 Bachelor Degree
Social in Applied
Educative CentrePhycology
Don Boskoand Managerial Studies
Don Bosco street, no 15, 10000, Republic of Kosovo
At the College
+383 Dardania
(0) 38 603 169
Ibrahim Lutfiu no.17, 10000, Pristina, Republic of Kosovo
Info@kolegjidardania.com
Don Bosko Center started its mission in Kosovo on 28 October 2003 with vocational training courses.
+381 (0) 38 247 587
The entire vocational training activity of young people has contributed and still contributes to the
national strategy for economic development and unemployment reduction in the country as much as
Bachelor possible,
thesis: Employees
in line with development through
EU policies based training
on four objectives key strategic: providing lifelong learning and
mobility to be effective and realistic; improving the quality and effectiveness of VET; promoting
The thesis index: social cohesion and active citizenship; encouraging creativity and innovation,
equality,
entrepreneurship involved in all levels of education and vocational training. The centre is rich with well-
What isequipped
the organisational psychology
labs, electrical engineering, telecommunications, IT, welding, hydraulics, fruit and vegetable
Needs assessments
processing asfor well as new and functional classes; has entered into an agreement and has built very
training
Purposegood
and cooperation
objectives ofrelations with: the Ministry of Education, Science and Technology (MEST), the
the employees
Ministry of Labor and Social Welfare (MLSW), the Ministry of Health and various national and
Career Development
international agencies and institutions.
Successful programmes of career development
Supporting
The policies
administration work has been provided for the secretary of the high school. The administration office has had
Organisational
the role as the Human
culture Resources
and good office.
leadership
Organisational structure
Main tasks and responsibilities:
Situation of the organization
GenderInequality
Handle administrative requests and queries from the School Board
Performance effect and schedule appointments
Organizing
Effectiveness
Writeofand
working groups
distribute in the
email, performance ofmemos,
correspondence the employee
letters, faxes and other documentation
Update and maintain office policies and procedures
Organizing and scheduling parent meetings for the whole school
Preparing administrative reports and documentation
Contact person for the students and their parents
Assisting in the working programmes of the teachers
Writing meeting minutes
Assisting in recruiting teachers, staff, students
Preparing the recruitment documentation
Assisting in translation from English to Albanian and vice versa.
Overall plantings for the school director and the school boards
Organizing the school excursions for the students (if the trip abroad, preparing visa documentation
and forms).

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 Curriculum Vitae Nora Ramadani

31.08.2015 30.10.2015 KSF (Kosovo Security Force) Basic Training Centre

Ministry for Kosovo Security Force

Kazerma" Adem Jashari
10 000 Prishtina,
Republic of Kosovo

The Kosovo Security Force or Kosovo Armed Force is an Army response force charged with
conducting crisis response operations in Kosovo and abroad and civil protection operations in
Kosovo. Its main tasks are operations in the areas of Search and Rescue, Explosive Ordnance
Disposal, Firefighting, and Hazardous Material Disposal. However, it is also equipped with light
weaponry, and the Kosovo government plans to transform it into an army.

With my successful accomplishment of the training, I was recruited soldier.

17.11.2014 22.11.2014 Amadeus Training

Airline system/platform at EuroKoha Travel Agency

Vellush e Poshtme no. 17, Pristina, Republic of Kosovo
info@eurokoha.net
+381 (0) 38 220 220

The Amadeus Global Travel Ecosystem is underpinned by the development of the new Amadeus
Global Merchandising System and the evolution of the Amadeus Global Retailing and Distribution
Systems. Both the Global Merchandising and Retailing/Distribution Systems are fully integrated
across the Amadeus Airline Core Systems.

Feb 2013 Training for E-Helping

At the Association of Kosovos Young Psychologists

16.04.2010 23.04.2010 Cultural Exchange programme through didactical study visit

At the AVALON Universit Popolare, Castellammare di Stabia, Napoli.
Pioppaino street, 24 bis,
Parco San Francesco, 80053,
Castellamare di Stabia 081.8702416

Activities involved in:

Focus groups and interdisciplinary experience;

improvement of the Italian language and visiting historical and artistic places in Italy;

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 Curriculum Vitae Nora Ramadani

Nov 2007 Dec 2014 Group Coordinator at the Youth Centre of Don Bosco (Voluntary work)
Don Bosco Pristina, Don Bosco street, no. 15, 10000, Republic of Kosovo
+383 (0) 38 603 169
info@donbosko-kosova.com

The SalesianYouth Centre is an excellent way of giving young people the opportunity to take part in
sports, training and cultural activities by educating children and adolescents on the values of peace
and solidarity. Within the youth centre program, there is a possibility of contact between children and
adolescents of different faiths and ethnicities to highlight the positive values of each and to integrate
them with each other in order to create a better world. The Youth Centre offered courses and
vocational trainings to youngsters with fewer opportunities to gain skills and prepare themselves for
the labour market.

Main tasks as a Group Coordinator in the Youth Centre of Don Bosco:

Guide and organize the planning programme for each group

Assist the office of the youth centre with general legal regulation
Monitor the groups
Report on the progress of the groups and trainings
Assist on promoting the trainings
Organize summer camps for children (report, drafting of documentations, promoting, monitoring)

2011 - 2012 Youth Assembly of Kosovo

In the Parliament of the Republic of Kosovo

In charge of the deputy/secretary of the Youth Assembly

2009 Harambee Training

At the Don Bosco school inTirana, Albania.

A training consisting of workshops, meetings, cultural exchanges, among Kosovan, Albanian and
Italian youngster.

PERSONAL SKILLS

Mother tongue(s) Albanian

Other language(s) UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken interaction Spoken production

English C1 C1 B2 B2 C1
New Age School Certificate
Italian B2 B2 A2 A2 A2
Britannica Italian Certificate

Organisational / managerial skills
Leadership (take initiatives and always prepared to manage workshops, working groups, etc.),
Good listener and open minded (take others point of views and always open to discuss about
anything related professionally to my responsibilities),
Quick learner/good observer (Manage to understand easily the new situations, colleagues, problems
and challenges; instantly would notice either positive or negative matters),
Ready to help others,
Serious to my duties; (In High School I used to be the Students Representative Secretary for two
years).
Motivated and motivating (always motivated my peers and colleagues to improve our duties and
responsibilities),

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 Curriculum Vitae Nora Ramadani

Job-related skills Responsible

Good communication skills
Punctual and well prepared
Transparent and confidential

Digital competence SELF-ASSESSMENT

Information Content Problem

Communication Safety
processing creation solving

Proficient user Proficient user Proficient user Proficient user Proficient user

Computer skills.
good command of Amadeus Airline system
simply maintaining a website (Tournate)

Driving licence B

ANNEXES

If required, these documents will be annexed to my CV:

copies of degrees and qualifications;
testimonial of employment or work placement;
bachelor thesis
motivation letter
reference letters

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