Vikas Kumar Mishra

C-10, Street No. 10, Christian Nagar, Ghaziabad

+91-9971381235 | er.vikas_mishra@ymail.com

OB J EC TI V E

To work in a competitive and challenging work environment, constantly improving my technical

and interpersonal skills and contributing to organization growth.

TO TA L W OR K E XPE R I ENC E

Total 5 years experience in Telecom

C UR R EN T PR OF I L E

Organization : Ericsson Global Services (I) Pvt. Ltd.

Industry : Telecom

Designation Held : Engineer (March 13, 2014 Till Date)

Specialization : Telecom Outsourcing, Solutions and Consultancy

W OR K D ESC R I P TI O N

As IN Engineer (since November 2015)

Alarm based monitoring of IN nodes (Charging system 5.3)
Taking regular Health Check for all IN nodes (MINSAT/ECMS, CRS, AIR, CCN, SDP, VS,
EMA & IVR) and escalating the fault observed.
Creation of daily IN reports.
Following up the vendors and care team.
Tools in hand Secure CRT, Putty, CSNM, HTML, eTiger, Remedy.

As NSS Core Engineer (Since March 2014 to October 2015)

Operating on Ericsson APG 4X AXE Hardware Platform, Report circulation to customer
Airtel like International route details, Nigeria Call centre dashboard etc.
Working as Technical support engineer for multi-vendor 2G, 2.5G & 3G GSM network
across Africa
Surveillance of NSS nodes i.e. MSC, MSS, HLR, MGW, STP, TSC, TSS for Minor, Major
and Critical affecting problem.
 Raise Trouble Tickets & timely communication with field Engineers and higher levels.
Reporting Critical problems to Incident Managers (IM), Responsible BO Team and
involving in a common chat to resolve the issue as soon as possible.
Raise and follow-ups for Trouble Ticket & work order for Day to Day faults by the use of
remedy tool.
Analyze and resolve problem for Customer Trouble Ticket in timely and quality manner.
Performing pre and post activity Health Checks on Planned Change Request activity on
BSC, RNC and Core Nodes.
Handling VAS, NSS and Transmission outages and support to field Engineers in
restoring of services.
Working Experience on monitoring tools like Netcool, OSS 2G, 3G (ALV), NetAct.

PA S T E XP ER I E N C E

Nokia Solutions & Networks (NSN) Sector-62, Noida

NSS Alarm Monitoring Engineer 2013 2014
Monitoring of Minor, Medium Major and Critical Alarms for core networks using
NetAct Tool for Idea Bihar Network.
Creating TT for External/Internal alarms on MGW/MSS/GMGW/GMSS and other core
nodes.
1st Level trouble shooting of core nodes including POI.
Creating reports for call status and performing health checks in HLR on daily basis.

Nokia Solutions & Networks (NSN) Sector-62, Noida

BSS Alarm Monitoring Engineer 2012 2013
Monitoring of Minor, Medium Major and Critical Alarms using NetAct Tool for Idea
Bihar Network.
Creating TT for External/Internal alarms on BTS as well as BSC. Reporting critical
alarms to customer and field team for sooner resolution of the incident.
1st level Troubleshooting of sites and sectors related issue.
Creating daily network outage reports of the complete Network.
Monitoring tools used: NetAct, AWE (Alarm Workflow Engine), Putty, Reflection.

ED UC A TI ON

Raj Kumar Goel Engineering College Ghaziabad

Bachelors of Technology 2011
Completed Bachelors of Technology in Electronics & Communication Engineering with 68.6 %
marks overall.
Kendriya Vidyalaya Ghaziabad
All India Senior School Certificate Examination 2007
Completed Senior Secondary School with 81.8% from Central Board of Secondary Examination
(CBSE) with subjects English, Physics, Chemistry, Mathematics and Hindi.

C. S. H. P. Memorial Public School Ghaziabad

All India Secondary School Examination 2005
Completed High School with 79.8% from Central Board of Secondary Examination (CBSE) with
subjects English, Hindi, Mathematics, Science and Social Science.

PER S ON A L D E T A I L S

Fathers name Babban Kumar Mishra

Mothers name Mala Mishra
Date Of Birth Jan 15, 1991
Contact Number +919971381235, +9190155255267
Email
Address C-10, S

DEC L A R A TI O N

I declare that the information give above is true to the best of my knowledge and belief.

Date: (Vikas Kumar Mishra)