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Hanan Rafique

House No. 25
Main Street
Jan Colony
Chaklala Scheme lll
Rawalpindi
Cell: +92-300-5333993
E-Mail: hanan.rafique@rootsinternational.edu.pk
hanan.rafique15@gmail.com

Objective

To grow in an innovative and forward looking organization offering professional skills and adding
values learnt through career path.

Professional Profile

Over all 08 years of experience in HR & Administration, including HR Strategic Planning, Recruitment &
Selection, Training & Development, HR Operations, Event Management, Project Management,
Purchasing, Store Handling, Planning Cost Optimization / Budgeting, Contractors Dealing, Logistics /
Transport Management, Official Buildings / Residences R&M, Business Development and Invoice
Verification & Processing.
Career Achievements

Three time Employee of the month award in Roots International schools Dec 2014, July 2015
& Feb 2016.
Two time achieved Gold Medal on High achiever in Roots International Schools on Best
Performance basis.
Roots International Schools Valued services Academic Administration Award on Annual
Convocation 2015.
Certificate of Appricitaion on Global Entrepreneurship week 2014 in Roots International
Schools.
Certificate Of Appreciation from CEO Zeerak Technology.
A-Real Fast Technologies HR Top Performer for the Year 2010 & 2011.
A-Real Fast Technologies Employee Of The Year 2013.

Certification

Certificate of Islamic Banking and Fianc from IIIB Malaysia (2015).

Professional Experience

From Sep 2014 to Date


Position: Manager HR & Logistics in Roots International Schools

Job Responsibilities

Handling nationwide activities of HR Operations comprising of 25 Campuses and 3000


employees.
Administering compliance of HR Policies throughout the region.
Handling Employee Disciplinary cases.
Analyzing business requirements and Managing Employee retention.
Carry out analysis, evaluation and recommending Employees promotion.
Administering and executing Employees Transfers / Placements.
Supervising employees resignation and final settlement.
Managing Employees Files / Records and Database.
Maintain & manage all branches record & making reports & future planning for nationwide
branches.
Record keeping, monthly reports & delivering services regarding academics events & invite
resource able personalities to visit us & give them a good demonstration regarding our work.
Handling all finances & budgeting for staff salaries and complete hiring process.
Promoting equality and diversity as part of the culture of the organization.
Negotiating with staff and their representatives on issues relating to pay and conditions.
Developing HR planning strategies, which consider immediate and long-term staff requirements.
Event management.
From March 2013 to August 2014
Position: Project Manager at Zeerak Technology

Job Responsibilities

Conducting Job Analysis and preparing JDs & Job Evaluation.


Responsible for allocation of resources, schedule planning, Motivation of staff & Effective team
coordination.
Handling& Coordinating Recruitment process.
Sourcing& Screening of profiles through jobs portals and Conducting Face to Face Interviews.
Preparing, Issuing Offer letter & Appointment Order.
Joining Formalities & Briefing HR policies for newly joined Employees.
General Administration works.
Management of office timings.
Coordinating the Payroll process.
Accepting phone inquiries, claims, complaints of subscribers.
Assisting and giving out proper information to the subscribers for their respective concerns.
Employee Evaluation after Training.

From July 2009 to Sep 2014


Position: HR & Admin Manager in A-Real Fast Technologies

Job Responsibilities

Analyzing the manpower requirements in different skill set categories.


Sourcing & Screening of candidates through various channels like job portals, social
network, existing database, advertisements, and employee referrals.
Scheduling of Interviews of the candidates in close co-ordination with client HR.
Follow-up with candidates till joining.
Training of newly inducted HR professionals.
Understanding the clients requirements.
To maintain discipline & organize office for ensuring healthy & safe working
environment.
Ensuring proper co-ordination & professional relationship between Clients and
Candidates.
To solve professional & personal problems of immediate staff.

Conducting Trainings to the staff

I have been conducting different workshops for the Training of staff including.

The format of conduction of training is as follows:


First starts session with a brief Introduction and overview of the trainings main points.
In the main portion of the session prefer to explain key points, go over policies,
demonstrate procedures, and relate any other information trainees need to know.
Conclude with a summary of my opening overview. Use repetition to help trainees
grasp and retain information.
Also use multimedia presentations. This practice creates a better learning environment
by guiding the trainees towards exact learning objectives.
The most effective training uses all the senses to affect learning. Demonstrate and
apply teaching points to create greater understanding and knowledge of the subject.
To make sessions more effective, I prefer to take the quiz at the end of each session.
Tests are most effective when Trainees know they will be quizzed, because theyll pay
close attention to the material. Testing is an objective way to determine whether
training achieved its goals.

From January 2008 to June 2009


Worked in different Call centers as a CSR / Team lead And Floor Manager.

Job Responsibilities :

Be in charge of running and managing the call center daily.


Set targets for all other call center agents to meet up with.
Schedule and organize shift patterns for other team members to ensure that customers are never
left unattended to.
Understand all organizations products, services, procedures and guidelines and communicate same
to all team members.
Prepare forecasts and budgets for the call center.
Monitor all calls to ensure that due procedures and quality standards are strictly adhered to.
Facilitate and organize training session for all agents and participate in recruitment of new call
center agents.
Conduct regular review of all call center agents performance and organize training sessions for
under performers.
Submit regular reports to management and seek new ideas and strategies to improve performance
at the center.
Keep up with trends and happenings in the industry and ensuring adherence to industry standards.
Ensure that clients are kept happy and satisfied at all times by providing prompt response and
solutions to their challenges at all times.
Ensure a safe and harmonious working environment for all other team members and delegate
duties to all team members.
Personal Information & Education

Born on 15th January 1988, Married.

MBA , specialized in Human Resource Management from Iqra University Islamabad (2012).
Bachelor in Commerce from Punjab University (2008).

Field of Interest

Administration and HR Operations / Activities


Strategic Planning and Management.
Event Management.
Analyzing Work and Planning for People.
Personnel Management
Team Leadership and Mentoring

Working Potential

Enthusiasm of working hard in any field and in any type of working environment.
Able to learn quickly and to take responsibility of work.
Understand the nature of work and have the ability to achieve goals as specified.
Good in written / spoken English and Urdu.
Well mannered and can prove to be a good team leader.

References

Can be furnished on requirement.