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QUALITY CONTROL CIRCLE (QCC) STORY 7 STEPS

1 PROBLEM IDENTIFICATION
2 OBSERVATION
3 ANALYSIS
4 ACTION
5 CHECK
6 STANDARIZATION
7 CONCLUSION

QUALITY CONTROL 7 TOOLS


To collect the necessary data easily and systematically for classifying
1 CHECK SHEET / CHECK LIST information for analysis
To divide data into several groups according to common factors like
2 STRATIFICATION machine, defect, shift, operator etc

Majority of defects are caused by few defective item, which classifies the
3 PARETO DIAGRAM quality problem into the vital few and trivial many (80-20 rule)

Always prefer to use the major categories of problem, as it will give a better
4 CAUSE & EFFECT DIAGRAM focus on the root causes

5 HISTOGRAMS Organize data into groups by counting how much data is in each group

It is a prediction tool and to examine the relationship between the two,


6 SCATTER PLOT paired, interrelated data types and to understand the behavior of the
process
To examine a process to see if it is stable or to maintain the stability of
7 CONTROL CHARTS process

MANAGEMENT 7 TOOLS OR NEW 7 TOOLS (M7 OR N7 TOOLS)

Organize idea and data and is commonly used within project management
1 AFFINITY DIAGRAM and allows large number of ideas stemming from brainstorming to be
sorted into groups, based on their natural relationships for review and
analysis

To identify logical relationship in a complex and confusing problem


2 RELATION DIAGRAM situation.
To breakdown broad categories into finer and finer levels of detail for
3 TREE DIAGRAM stepping into specific from generalities
4 MATRIX DIAGRAM Relationship between two, three or four groups of information
5 MATRIX DATA ANALYSIS To determine how different factors relate to one another
PROCESS DECISION Identifies what might go wrong in a plan under development and to aviod
6 PROGRAM CHART problems
To calculate critical path of the projects (Critical Path Method (CPM) &
7 ARROW DIAGRAM (Program Evaluation and Review Technique (PERT))

QIT with DMAIC


D DEFINE PHASE
M MEASURE PHASE
A ANALYSIS PHASE
I IMPROVE PHASE
C CONTROL PHASE