Which Performance Feedback Summary are you completing?

Sales Associate

Assistant Manager Mid- Assistant Manager

Contract EOC
 Sales Associate Performance Feedback Summary
Sales Associate: Date - 60-day
Sales Manager Sales Manager
(Completing 60-day) Ship: (Completing EOC)
Review Period Ending - 60 day Review Period Ending - End of Contract
Performance Rating Scale
5 Outstanding Employee significantly exceeds performance objectives. Exceptional performance of high caliber. M
well beyond normal job responsibilities.
4 Very Good Employee exceeds performance objectives on a regular basis. Performance is consistently better th
a valuable contribution to the company.
3 Good Employee consistently meets performance objectives, and occasionally may exceed expectations. E
satisfactorily performing the job.
2 Needs Improvement Employee does not adequately accomplish objectives nor fulfill all responsibilities; must improve p

1 Unsatisfactory Unacceptable performance; below expectations. Employee does not accomplish most or all position

Team Sales Plan Results 60-day EOC

# of Voyages # of times hit plan

Sales Skills 60-day EOC
Meets and greets guests Suggests add on sales
Asks what and why questions Overcomes objections
Explains features and benefits Successfully closes the sale

Customer Service 60-day EOC

Is approachable and friendly to guests Makes guests a priority
Establishes rapport Invites guests back to the shop
Actively listens to guests needs and offers solutions Receives positive guest feedback
Uses guests names
Can-Do Attitude 60-day EOC
Adapts well to the team - is a team player Does things before being asked (initia
Demonstrates flexibility regarding change Has a professional appearance
Displays positive attitude Seeks to improve oneself

Dependability 60-day EOC

Is punctual and ready to work throughout the day Stays focused on the job during entire
Follows through on responsibilities to completion Complies with policies and procedure
Keeps management informed
60-day EOC
Recommend for Specialist Training Eligible for Rehire *complete only at end of
If yes, which position? If no, performance documentation must be
Overall Comments - 60 Day

Overall Comments - End of Contract

 Overall
Employee Comments - 60 Day

Employee Comments - End of Contract

Employee Development Plan - 60 Day

Employee Development Plan - End of Contract

Manager Signature Date Employee Signature
ummary
Date - EOC

Ending - End of Contract

ating Scale
performance of high caliber. Makes significant contributions

mance is consistently better than expected. Employee is making

lly may exceed expectations. Employee is fully competent and is

sponsibilities; must improve performance.

ccomplish most or all position objectives.

60-day EOC

hit plan
60-day EOC
dd on sales
objections
y closes the sale
Average Rating #DIV/0! #DIV/0!
60-day EOC
sts a priority
sts back to the shop
ositive guest feedback
Average Rating #DIV/0! #DIV/0!
60-day EOC
before being asked (initiative)
ssional appearance
prove oneself
Average Rating #DIV/0! #DIV/0!
60-day EOC
ed on the job during entire shift
ith policies and procedures
Average Rating #DIV/0! #DIV/0!

ehire *complete only at end of contract

e documentation must be attached
 60-day EOC

Overall Rating ##### #####

Date
 Assistant Sales Manager Performance Feedback Summary
Mid-Contract
Assistant Sales Date:
Sales Manager: Ship:
Review Period Ending:

Performance Rating Scale

5 Outstanding Employee significantly exceeds performance objectives. Exceptional performance of high caliber. Makes significant contributions well
beyond normal job responsibilities.
4 Very Good Employee exceeds performance objectives on a regular basis. Performance is consistently better than expected. Employee is making a
valuable contribution to the company.
3 Good Employee consistently meets performance objectives, and occasionally may exceed expectations. Employee is fully competent and is
satisfactorily performing the job.
2 Needs Improvement Employee does not adequately accomplish objectives nor fulfill all responsibilities; must improve performance.

1 Unsatisfactory Unacceptable performance; below expectations. Employee does not accomplish most or all position objectives.
Statistical Results
PPD Guest Service Rating Shrink
Result
Plan -0,60%
Var 0 0,00 0,60%
% Var #DIV/0! #DIV/0!
Rating #DIV/0! 1 5
Average Rating #DIV/0!
Competencies
Results Leadership Comments Rating

Business Knowledge -Knows the business Considers the range of

issues or factors before responding Merchandises according to the
visual strategy of the business
Problem Solving - Identifies and communicates potential problems
within the operations Provides alternatives and solutions to resolve
problems Is open to new ideas and feedback

Strategic Perspective - Is learning how activity onboard impacts the

company as a whole Seeks information to understand the strategic
direction of the organization

Guest Focus - Understands guest needs and expectations to ensure

exceptional guest experiences Seeks feedback from guests Leads
by examples and builds a spirit of service Holds team accountable
for exceeding guest expectations
Manages Execution - Sets clear expectations with others about
desired results Coordinates work efforts and monitors progress
Follows through on assignments to successful completion Is open to
change

Results Leadership Rating #DIV/0!

People Leadership Comments Rating
Communication - Listens to the ideas of others Communicates
openly Presents information clearly, concisely and professionally

Coaches & Develops Talent - Clearly sets expectations and goals

Provides feedback Trains and coaches key skills in others Offers
praise and recognizes the achievements of employees

Builds High Performing Teams - Establishes common goals for the

team Promotes teamwork by being inclusive of all employees
Creates a feeling of belonging in the team
Manages Conflict - Addresses conflict directly Is open to
compromise to effectively manage conflict Settle disputes in an open
and respectful manner

People Leadership Rating #DIV/0!

Personal Leadership Comments Rating
Builds Professional Relationships - Relates to people in an open
and friendly manner Works well with multi-cultural groups
Maintains an appropriate level of professionalism and communication
with the team, Starboard office and shipboard partners

Accountability - Follows through on commitments Seeks learning

opportunities to advance own career Actively seeks feedback

Planning & Organizing - Lays out plans and tasks Arranges files
and information in a useful manner Uses resources effectively

Time Management -Completes tasks in a timely, efficient and

productive manner Organizes work schedule to work more efficiently
 Assistant Sales Manager Performance Feedback Summary
Mid-Contract
Assistant Sales Date:
Sales Manager: Ship:
Review Period Ending:

Integrity - Demonstrates sound business ethics Shows Performance Rating Scale

consistency between values and behavior Follows through
on commitments Behaves in a fair and ethical manner
towards others
Personal Leadership Rating #DIV/0!
Sales Manager General Comments

Overall Rating #DIV/0!

Assistant Manager Comments

Sales Manager Signature Date

Assistant Manager Signature Date

 Assistant Sales Manager Performance Feedback Summary
End of Contract
Assistant Sales Date:
Manager:
Sales Manager: Ship:
Review Period Ending:

Performance Rating Scale

5 Outstanding Employee significantly exceeds performance objectives. Exceptional performance of high caliber. Makes significant contribution
well beyond normal job responsibilities.
4 Very Good Employee exceeds performance objectives on a regular basis. Performance is consistently better than expected. Employee is
making a valuable contribution to the company.
3 Good Employee consistently meets performance objectives, and occasionally may exceed expectations. Employee is fully competent
is satisfactorily performing the job.
2 Needs Improvement Employee does not adequately accomplish objectives nor fulfill all responsibilities; must improve performance.

1 Unsatisfactory Unacceptable performance; below expectations. Employee does not accomplish most or all position objectives.

Part I: Statistical Results

PPD Guest Service Rating Shrink
Result
Plan -0,60%
Var 0 0,00 0,60%
% Var #DIV/0! #DIV/0!
Rating #DIV/0! 1 5
Average Rating
Part II: Competencies
Results Leadership Comments
Business Knowledge - Knows the business Considers the range of issues or factors before responding Merchandises according to the visual strategy of
the business
Problem Solving - Identifies and communicates potential problems within the operations Provides alternatives and solutions to resolve problems Is open to
new ideas and feedback
Strategic Perspective - Is learning how activity onboard impacts the company as a whole Seeks information to understand the strategic direction of the
organization
Guest Focus - Understands guest needs and expectations to ensure exceptional guest experiences Seeks feedback from guests Leads by examples and
builds a spirit of service Holds team accountable for exceeding guest expectations
Manages Execution - Sets clear expectations with others about desired results Coordinates work efforts and monitors progress Follows through on
assignments to successful completion Is open to change

Results Leadership Rating

People Leadership Comments
Communication - Listens to the ideas of others Communicates openly Presents information clearly, concisely and professionally

Coaches & Develops Talent - Clearly sets expectations and goals Provides feedback Trains and coaches key skills in others Offers praise and recognizes
the achievements of employees
Builds High Performing Teams - Establishes common goals for the team Promotes teamwork by being inclusive of all employees Creates a feeling of
belonging in the team

Manages Conflict - Addresses conflict directly Is open to compromise to effectively manage conflict Settle disputes in an open and respectful manner

People Leadership Rating

Personal Leadership Comments
Builds Professional Relationships - Relates to people in an open and friendly manner Works well with multi-cultural groups Maintains an appropriate level
of professionalism and communication with the team, Starboard office and shipboard partners
Accountability - Follows through on commitments Seeks learning opportunities to advance own career Actively seeks feedback
Planning & Organizing - Lays out plans and tasks Arranges files and information in a useful manner Uses resources effectively

Time Management - Completes tasks in a timely, efficient and productive manner Organizes work schedule to work more efficiently
Integrity - Demonstrates sound business ethics Shows consistency between values and behavior Follows through on commitments
Behaves in a fair and ethical manner towards others
Personal Leadership Rating
 Assistant Sales Manager Performance Feedback Summary
End of Contract
Assistant Sales Date:
Manager:
Sales Manager: Ship:
Review Period Ending:

Performance
Sales RatingComments
Manager General Scale

Overall Rating
Assistant Manager Comments

Sales Manager Signature Date

Assistant Manager Signature Date

ary

of high caliber. Makes significant contributions

istently better than expected. Employee is

d expectations. Employee is fully competent and

must improve performance.

ost or all position objectives.

Shrink

-0,60%
0,60%

5
Average Rating #DIV/0!

Rating
ccording to the visual strategy of

ns to resolve problems Is open to

d the strategic direction of the

guests Leads by examples and

ogress Follows through on

Results Leadership Rating #DIV/0!

Rating
essionally

hers Offers praise and recognizes

mployees Creates a feeling of

an open and respectful manner

People Leadership Rating #DIV/0!

Rating
ps Maintains an appropriate level

edback
ectively

efficiently
hrough on commitments

Personal Leadership Rating #DIV/0!

ary

Overall Rating ######