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The problem with a jammed print queue on a home computer is not common. The process of
cleaning print spooler queue is just the same as in a case with a network printer. Following
steps will help you to fix print spooler error caused by corrupted print queue files.
For Windows 7 / Vista, type services.msc in the "Search" input box at the bottom. Then
double-click the "Services" label that appears at the top of the Windows start menu.
For Windows XP, first click "Run" in the start menu, then type services.msc in the input box,
and click "OK" button.
The "Services" window will appear on your desktop. You might need to see your network
administrator if an access to this utility is denied.
2. Scroll the list of services down to the line "Print Spooler" and double-click it to open the
"Print Spooler Properties" window.
3. In "Print Spooler Properties" window, click "Stop" button, then click "OK" and minimize(!) the
"Services" window instead of closing it.
4. Click "Start" button, and then click "My Computer" menu option. Double-click C:\ drive and
navigate to the folder C:\Windows\System32\spool\PRINTERS.
5. Select all the files in the "PRINTERS" folder and delete them.
6. Maximize "Services" window and double-click Print Spooler service. In the "Print Spooler
Properties" window click "Start" and then "OK". Then close the window.
This procedure will clean print spooler document queue, and you can send you print jobs, that
were jammed in a print queue, back to the printer.
Open your Notepad, copy the code below, and past it into your Notepad window.
net stop spooler
del %systemroot%\system32\spool\printers\*.shd
del %systemroot%\system32\spool\printers\*.spl
net start spooler
Save this file under the name "CleanSpooler.cmd", or the one you like, on your desktop. Just
keep the same file extension.
When your print queue is jammed again, start this file from your desktop, and the problem will
be automatically fixed.
Note: You might need to start it twice. If the first run doesnt help to fix print spooler, restart your
computer and run this file again.
Summary
Try to clean the print spooler queue if an attempt to restart your print spooler failed. Clearing a
print queue is the second step that you can use to fix a problem when the cause of print spooler
failure is unknown. If cleaning the print queue doesnt help to fix the print spooler malfunction,
then the error is caused by some different problem. It might be due to a corrupted printer driver
or missed print spooler files. It might be caused by incorrect settings related to print spooler
service in your system registry or by the activity of some malicious program. Read other articles
related to fixing print spooler service.