CBC Caregiving NC II

TESDA-OP CO-01-F11
(Rev.No.00-03/08/17)
COMPETENCY-BASED CURRICULUM
A. Course Design
Course Title: CAREGIVING
Nominal Duration: 786 hrs
Qualification Level: NC II
Course Description: This course is designed to enhance the knowledge, skills and attitudes
of Caregivers in accordance with industry standards. It covers basic,
common and core competencies in NC II.
Trainee Entry
Requirements: Trainees or students should possess the following
requirements:
can communicate both in oral and written;
physically and mentally fit;
with good moral character; and
can perform basic mathematical computation.
Course Structure
Basic Competencies
No. of Hours 18
Unit of Competency Module Title Learning Nominal
Outcomes Duration
1. Participate in 1.1 Participating in 1.1 Obtain and convey
workplace communication workplace workplace
communication information
1.2 Participate in
workplace meeting 4hrs
and discussion
1.3 Complete relevant
work related
documents
2. Work in a team 2.1 Working in a team 2.1 Describe and
environment environment identify team role 4hrs
and responsibility
in a team
2.2 Describe work as a
team member
3. Practice career 3.1 Practicing career 3.1 Integrate personal
professionalism professionalism objectives with 4hrs
organizational
goals
3.2 Set and meet work
priorities
3.3 Maintain
professional growth
and development
4. Practice occupational 4.1 Practicing 4.1 Evaluate hazard
health and safety occupational health and and risks 6hrs
safety 4.2 Control hazards
and risks
4.3 Maintain
occupational health
and safety
awareness
Common Competencies
No. of Hours 18
Unit of Competency Module Title Learning Outcomes Nominal
Duration
1. Implement and monitor 1.1 Implementing and 1.1.1 Provide information
infection control monitoring infection to the work group 4hrs
policies and control policies and about the
organizations
procedures procedures infection control
policies and
procedures.
1.1.2 Integrate the
organizations
infection control
policy and
procedure into work
practices.
1.1.3 Monitor infection
control performance
and implement
improvements in
practices
2. Respond effectively to 2.1 Responding 2.1.1 Plan and respond 4hrs
difficult/ challenging effectively to to emergencies.
behavior difficult/challenging 2.1.2 Report and review
behavior incidents.
3. Apply basic first aid 3.1 Applying basic first 3.1.1 Assess the 6hrs
aid situation.
3.1.2 Apply basic first
aid techniques.
3.1.3 Communicate
details of the
incident.
4. Maintain high standard 4.1 Maintaining high 4.1.1 Communicate 4hrs
of patient services standard of patient appropriately with
services patients.
4.1.2 Establish and
maintain good
interpersonal
relationship with
patients.
4.1.3 Act in a respectful
manner at all
times.
4.1.4 Evaluate own work
to maintain a high
standard of patient
service.
Core Competencies
No. of Hours 750
Unit of Competency Module Title Learning Outcomes Nominal
Duration
1. Provide care and 1.1 Providing care and 1.1.1 Explain the
support to infants support to infants concepts and 69 hrs
principles of
/toddlers /toddlers caring, growth
and development
of infants/
toddlers
1.1.2 Prepare infants /
toddlers for
taking vital signs,
bathing and
dressing
1.1.3 Clean, sterilize
feeding bottles
and prepare milk
formula
1.1.4 Prepare and
introduce
adequate nutrition
and semi-solid
food.
1.1.5 Prepare infant /
toddlers crib.
2. Provide care and 2.1 Providing care and 2.1.1 Explain the
support to children support to children importance of 69 hrs
instilling personal
hygiene practices
to children
2.1.2 Maintain
childrens
paraphernalia
2.1.3 Prepare children
for taking vital
sign, bathing and
dressing
2.1.4 Perform after
care activities for
materials and
paraphernalia
2.1.5 Determine
nutritional food
requirements of
children
3. Foster social, 3.1 Fostering social, 3.1.1 Explain the 69hours
intellectual, creative intellectual, creative concepts and
principles of
and emotional and emotional social,
development of development of intellectual,
children children creative and
emotional
development of
children (3-12
yrs. Old)
4. Foster physical 4.1 Fostering physical 4.1.1 Explain the
development of development of concepts and 69 hours
children children principles of
physical
development of
children
4.1.2 Explain the
importance of
healthy sleeping
patterns and
practices
4.1.3 Perform physical
activities
5. Provide care and 5.1 Providing care and 5.1.1 Explain the 69 hrs
support to elderly support to elderly concepts and
principles of basic
nursing care of
the elderly
5.1.2 Identify
appropriate
physical,
emotional,
spiritual and
intellectual
needs.
5.1.3 Provide
assistance in
promoting the
appropriate
needs for roles,
responsibilities,
rights, freedom
and activities of
elderly.
5.1.4 Provide adequate
nutrition and
elimination
6. Provide care and 6.1 Providing care and 6.1.1 Identify and 69 hrs
support to people with support to people explain the needs
of people with
special needs with special needs special needs
6.1.2 Identify personal
care and
assistance
needed for daily
living
6.1.3 Establish and
maintain
appropriate
relationship
6.1.4 Provide
appropriate
support for
people with
special needs
6.1.5 Assist in oral and
written
communication
6.1.6 Provide adequate
nutrition and
elimination for
people with
special needs
7. Maintain a healthy and 7.1 Maintaining a 7.1.1 Explain the 69 hrs
safe environment healthy and safe concepts and
principles in
environment maintaining a
clean and
therapeutic
environment
7.1.2 Explain the
procedure in
maintaining a
clean and
therapeutic
environment
7.1.3 Assist client in
implementing a
safe and
therapeutic
environment
8. Respond to emergency 8.1 Responding to 8.1.1 Discuss signs 69 hrs
emergency and symptoms of
various illnesses
and diseases
8.1.2 Identify and
explain
appropriate first
aid and basic
emergency
procedure
8.1.3 Explain the
procedures in
implementing
infection control
prevention
8.1.4 Identify the
appropriate
procedures in
medicine
administration
8.1.5 Identify
dangerous,
hazardous and
threat to safety
and well being
8.1.6 Perform first aid
procedures
9. Clean living room, 9.1 Cleaning living 9.1.1 Explain the 69 hrs
dining room, bedroom, room, dining room, principles and
proper
toilet and bathroom bedroom, toilet and procedures in
bathroom cleaning and
polishing (living
room, bedroom,
bathroom, and
kitchen)
9.1.2 Clean and
sanitize toilet and
bathroom
9.1.3 Identify different
kinds of cleaning
agent
9.1.4 Make up beds
and cots. (open
and closed bed)
9.1.5 Maintain a clean
environment
9.1.6 Perform after
care activities of
materials and
equipment
10. Wash and iron 10.1 Washing and 10.1.1 Explain the 64 hrs
clothes, linens and ironing clothes, principles and
procedures in
fabrics linens and fabrics washing and
ironing clothes
10.1.2 Explain the
procedures in
operating tools
and equipment
10.1.3 Perform laundry
10.1.4 Iron clothes,
linens and fabrics
10.1.5 Perform after
care activities of
materials and
equipment
11. Prepare hot and cold 11.1 Preparing hot and 11.1.1 Explain the 65 hrs
meals cold meals procedures in
preparing hot and
cold meals
11.1.2 Prepare hot and
cold meals
11.1.3 Prepare
appetizers,
sauces, dressings
and garnishes
11.1.4 Cook meals and
dishes according
to recipe/ dietary
requirements
11.1.5 Set table and
serve cooked
dishes
11.1.6 Perform after
care activities of
materials and
equipment
11.1.7 Demonstrate
personal good
grooming and
hygiene
11.1.8 Demonstrate
clear and effective
communication on
the job.
11.1.9 Maintain
professionalism at
the workplace
Assessment Methods
Direct Observation
Oral interview and written test
Case Study/Situation
Demonstration with questioning
Course Delivery:
Group Discussion
Film Viewing
Practical application
Reporting
RESOURCES:
LIST OF TOOLS, EQUIPMENT AND MATERIALS FOR CAREGIVING NC II
Recommended list of tools, equipment and materials for the training of 25 trainees for
Caregiving NC II are as follows:
TOOLS EQUIPMENT MATERIAL

QTY DESCRIPTION QTY DESCRIPTION QTY DESCRIPTION
Airpot (Hot Water) Bed Ordinary Alcohol
2 pcs. 1 pc. 2 btls
2pac All purpose detergent soap
1 pc. Skillet 1 pc. Bed surgical
ks
Garbage bin
(biodegradable
5 sets 2 units Blender / juicer 2pcs. Baby oil
and non-
biodegradable
Bp apparatus, aneroid 10
2 pcs. Urinal 2 pcs. Soap
pcs.
5 Feeding bottles w/ cover and
12 pcs. Basin (small) 2 pcs. Bp apparatus, mercurial
pcs. nipples
1 pc. Baby bath tub 1 unit Coffee maker 4pcs. Bib and baby layettes
12 pcs. Flat sheet 1 pc. Crib 1 gal. Bleaching solution
Gloves -household Dish washer w/ drier 1 Coffee, Cream and sugar
12 pcs. 1 unit pack/
each
Gloves - surgical Food processor 1pac Cotton buds
1 box 1 unit
ks
Face towel/ Flat iron with ironing board
12 pcs. 2 pcs. 1 set Condiments
towelette
Bath towel/ Microwave oven -
12 pcs. 1 unit 1 gal. Fabrics softener
towelette digital
Oven (electric, gas) Food items use for preparing
4 pcs. Blanket 1 units
meals
1 Diaper (child and adult)
4 pcs. Comforter 25 pcs. Chairs with arm
pack
Liquid soap (cleaning
2 pcs. Bedpan 1 unit Dining set 1 gal.
bottles)

Bottle brush
2 pcs. (cleaning feeding 2 pcs. White board 1 kilo Infant formula
bottles)
Burping cloth OHP/LCD* 6 Table napkins
2 pcs. 1 unit pack
s
Baby clothes Computer w/ printer 2 Table cloth
5 pcs. 1 unit
pcS.
Baby blanket Refrigerator 1 Garbage bags
5 pcs. 1 unit
pack
Sphygmoma-nometer Bathing paraphernalia (adult
2
and child)
1 pc. Carpet 4 ft. x 8 ft. 1 pc. sets/
each
TRAINING MATERIALS/
1 pc. Clothes brush 1 pc. Bottle Sterilizer, electric REFERENCES
1 pc. Clothes humper 1 pc. Stethoscope 1. Mother and Care Baby

1 pc. Clothes rack 1 unit Stove 2. Infant Care Feeding
Operational telephone unit 3. Story books e.g.
Clothes, linen and
2 each 1 unit Cinderela, snow white,
fabrics for laundry
etc.
Thermometer (Oral, rectal, 4. Geriatrics A Study of
1 set China ware 10 sets
Axilla, Tympanic) Maturity
5. Complete Early
1 set Cooking utensils 1 unit Bread toaster
Childhood
Washing machine
5 pcs. Cutting board 1 unit 6. Baby Play
Heavy Duty
7. Fundamentals of
1 set Cutlery 1 unit Drier
Nursing
1 pc. Electric knife 1 pc. Weighing scale 8. Cookbook
1 pc. Electric opener 1 pc. Wheel chair 9. Toddler Play
Vacuum cleaner 10. Care of the Adult
10 pcs. Gown (hospital) 1 unit
Heavy Duty
Commode 11. First Aid Book
1 pc. Hot water bag 1 pc.
12. Cleaning of Different
1 pc. Ice cap 1 pc. Cane or walker Areas of the house
High chair/ booster seat/

portable seat
1 pc. Kettle 1 pc.
1 set Pots and pan 1 unit Dressing trolley w/
TOYS
cotton balls 13. Crayons
medicine glass 14. Play Dough
10 pcs. Pot holder
thermometer 15. Shape sorter
wound dressing set 16. Coloring Book
2 pcs. Apron 1 set First aid kit 17. Musical Mobile
Crutches Dummy (baby and adult) **
1 set 1 each 18. Push & pull toys
(adjustable) - use for bathing
Grooming kit
(hairbrush. comb, Dummy for CPR (infant, 19. Toys (assorted), games
1 set 1 each
nail cutter, nail child and adult) ** and accessories
brush)
Hand towel TAPES/DISC
5 pcs. OFFICE EQUIPMENT/ FURNITURE
Feeding utensils 20. CPR (Infant, Child and
1 set 1 unit Fax machine
(Child and adult) Adult)
21. Artificial Resp. (Infant,
1 set Measuring cup 1 unit Television
Child and Adult)
1 unit Medical tray 1 unit VHS/CD/DVD Player 22. Fracture
1 set Mixing bowl 1 set Sofa set 23. Sprained Ankle
4 pcs. Pail 24. Burns
25. Child safety: films
5 pcs. Peeler
about playing and safe
26. Multiple Casualty
1 pc. Pick up forcep
Management
12 pcs. Pillow case
8 pcs. Pillow
1 unit Portable mixer
1 unit Potato masher
2 pcs. Record book
6 pcs. Rubber sheets
1 set Silver ware
10 pcs. Soap dish
Tong (plastic/
1 pc.
rubber)
* Optional
** Multipurpose or conventional
3.5 TRAINING FACILITIES
Based on a class intake of 25 students/trainees.
Total Area in Sq.

Space Requirement Size in Meters Area in Sq. Meters
Meters
Administration Office
Demonstration Room
- Child care 30 sq. m. 30 sq. m.
- Home Management 60 sq. m. 60 sq. m.
- Elderly Care 30 sq. m. 30 sq. m.
- Care for people with special needs 30 sq. m. 30 sq. m.
Academic room 30 sq. m. 30 sq. m.
Study room/Learning Resource Center
Clinic
Separate restrooms for female and male
Library holdings must not be less than five (5)
titles related and for each title at least 3 copies
each
Total workshop area: 180 sq. m.
3.6 TRAINERS QUALIFICATIONS
CAREGIVING NC II
TRAINER QUALIFICATION I (TQ II)

Must be a holder of NC III
Must have undergone training on Training Methodology II (TM II)
Must be physically and mentally fit
*Must have at least 2-3 years job/industry experience on supervisory/managerial level
* Optional. Only when required by the hiring institution.
Reference: TESDA Board Resolution No. 2004-03
3.7 INSTITUTIONAL ASSESSMENT
Institutional assessment is undertaken by trainees to determine their achievement of units of

competency. A certificate of achievement is issued for each unit of competency.
B. Modules of Instruction
Basic Competencies :
Unit of Competency : Participate in workplace communication
Module Title : Participating in workplace communication
Module Descriptor : This module covers the knowledge, skills and attitude required to
gather, interpret, and convey information in response to workplace
requirements.
Nominal Duration : 4 Hours
Summary of Learning Outcomes:

LO1. Obtain and convey workplace information
LO2. Participate in workplace meetings and discussions
LO3. Complete relevant work related documents
Details of Learning Outcomes:

LO1. Obtain and convey workplace information
Assessment Contents Conditions Methodologies Assessment
Criteria Methods
Specific and relevant Effective Fax machine Group Direct
information is communication discussion Observation
accessed from
appropriate sources
Effective questioning, Different modes of Telephone Interaction Oral Interview
active listening and communication and Written
speaking skills are Test
used to gather and
convey information
Appropriate medium is Written Writing
used to transfer communication materials
information and ideas
Appropriate non-verbal Organizational Internet
communication is used policies
Appropriate lines of Communication
communication with procedures and
supervisors and systems
colleagues are
identified and followed
Defined workplace Technology relevant
procedures for the to the enterprise and
location and storage of the individuals
information are used work responsibilities
Personal interaction is Follow simple
carried out clearly and spoken language
concisely
Perform routine
workplace duties
following simple
written notices
Participate in
workplace meetings
and discussions
Complete work
related documents
Estimate, calculate
and record routine
workplace measures
Basic mathematical
processes of
addition, subtraction,
division and
multiplication
Ability to relate to
people of social
range in the
workplace
Gather and provide
information in
response to
workplace
requirements
LO2. Participate in workplace meetings and discussions

Criteria Methods
Team meetings are Effective Fax machine Group Direct
attended on time communication discussion Observation
Own opinions are Different modes of Telephone Interaction Oral Interview
clearly expressed and communication and Written
those of others are Test
listened to without
interruption
Meetings inputs are Written Writing
consistent with the communication materials
meeting purpose and
established protocols
Workplace interactions Organizational Internet
are conducted in a policies
courteous manner
Questions about Communication
simple routine procedures and
workplace procedures systems
and matters
concerning working
conditions of
employment are tasked
and responded to
Meetings outcomes are Technology relevant
interpreted and to the enterprise and
implemented the individuals work
responsibilities
Follow simple
spoken language
Perform routine
workplace duties
following simple
written notices
Participate in
workplace meetings
and discussions
Complete work
related documents
Estimate, calculate
and record routine
workplace measures
Basic mathematical
processes of
division and
multiplication
people of social
range in the
workplace
Gather and provide
information in
response to
workplace
requirements
LO3. Complete relevant work related documents

Assessment Criteria Contents Conditions Methodologies Assessment
Methods
Range of forms relating Effective Fax machine Group Direct
to conditions of communication discussion Observation
employment are
completed accurately
and legibly
Workplace data are Different modes of Telephone Interaction Oral Interview
recorded on standard communication and Written
workplace forms and Test
documents
Basic mathematical Written Writing
processes are used for communication materials
routine calculations
Errors in recording Organizational Internet
information on policies
forms/documents are
identified and properly
acted upon
Reporting Communication
requirements to procedures and
supervisors are systems
completed according to
organizational
guidelines
Technology relevant
to the enterprise and
the individuals work
responsibilities
Follow simple
spoken language
Perform routine
workplace duties
following simple
written notices
Participate in
workplace meetings
and discussions
Complete work
related documents
Estimate, calculate
and record routine
workplace measures
Basic mathematical
processes of
division and
multiplication
people of social
range in the
workplace
Gather and provide
information in
response to
workplace
requirements
Basic Competency:
Unit of Competency : Work in team environment
Module Title : Working in team environment
Module Descriptor : This module covers the skills, knowledge and attitudes to identify role
and responsibility as a member of a team.

LO1. Describe team role and scope
LO2. Identify own role and responsibility within team
LO3. Work as a team member

LO1. Describe team role and scope

Criteria Methods
The role and objective Communication Access to Discussion Observation of
of the team is identified process relevant the individual
from available sources workplace or member in
of information appropriately relation to the
simulated work activities
environment of the group
where
assessment
can take place
Team parameters, Team structure Materials Interaction Observation of
reporting relationships relevant to the simulation and
and responsibilities are proposed or role play
identified from team activity or tasks involving the
discussions and participation of
appropriate external individual
sources member to the
attainment of
organizational
goal
Team roles Case studies
and scenarios
as a basis for
discussion of
issues and
strategies in
teamwork
Group planning and
decision making
Communicate
appropriately,
consistent with the
culture of the
workplace
LO2. Identify own role and responsibility within team
Criteria Methods
Individual role and Communication Access to Discussion Observation of
responsibilities within process relevant the individual
the team environment workplace or member in
are identified appropriately relation to the
simulated work activities
environment of the group
where
assessment
can take place
Roles and Team structure Materials Interaction Observation of
responsibility of other relevant to the simulation and
team members are proposed or role play
identified and activity or tasks involving the
recognized participation of
individual
member to the
attainment of
organizational
goal
Reporting relationships Team roles Case studies
within team and and scenarios
external to team are as a basis for
identified discussion of
issues and
strategies in
teamwork
Group planning and
decision making
Communicate
appropriately,
consistent with the
culture of the
workplace
LO3. Work as a team member

Criteria Methods
Effective and Communication Access to Group Observation of
appropriate forms of process relevant discussion the individual
communications used workplace or member in
and interactions appropriately relation to the
undertaken with team simulated work activities
members who environment of the group
contribute to known where
team activities and assessment
objectives can take place
Effective and Team structure Materials Interaction Observation of
appropriate relevant to the simulation and
contributions made to proposed or role play
complement team activity or tasks involving the
activities and participation of
objectives, based on individual
individual skills and member to the
competencies and attainment of
workplace context organizational
goal
Observed protocols in Team roles Case studies
reporting using and scenarios
standard operating as a basis for
procedures discussion of
issues and
strategies in
teamwork
Contribute to the Group planning and
development of team decision making
work plans based on
an understanding of
teams roles and
objectives and
individual
competencies of the
members.
Communicate
appropriately,
consistent with the
culture of the
workplace
Basic Competency:
Unit of Competency : Practice career professionalism
Module Title : Practicing career professionalism
Module Descriptor : This module covers the knowledge, skills and attitudes in promoting
career growth and advancement

LO1. Integrate personal objectives with organizational goals
LO2. Set and meet work priorities
LO3. Maintain professional growth and development

LO1. Integrate personal objectives with organizational goals
Criteria Methods
Personal growth and Work values and Workplace or Discussion Portfolio
work plans are pursued ethics (code of assessment Assessment
towards improving the conduct, code of location
qualifications set for ethics, etc.)
the profession
Intra and interpersonal Company policies Case studies/ Interaction Interview
relationships are scenarios
maintained in the
course of managing
oneself based on
performance
evaluation
Commitment to the Company- Simulation/
organization and its operations, Role-plays
goal is demonstrated in procedures and
the performance of standards
duties
Fundamental rights Observation
at work including
gender sensitivity
Personal hygiene Third Party
practices Reports
Appropriate practice Exams and
of personal hygiene Tests
Intra and
Interpersonal skills
Communication skills
LO2. Set and meet work priorities
Criteria Methods
Competing demands Work values and Workplace or Discussion Portfolio
are prioritized to ethics (code of assessment Assessment
achieve personal, team conduct, code of location
and organizational ethics, etc.)
goals and objectives.
Resources are utilized Company policies Case studies/ Interaction Interview
efficiently and scenarios
effectively to manage
work priorities and
commitments
Practices along Company- Simulation/
economic use and operations, Role-plays
maintenance of procedures and
equipment and standards
facilities are followed
as per established
procedures
at work including
gender sensitivity
practices Reports
Intra and
LO3. Maintain professional growth and development

Criteria Methods
Trainings and career Work values and Workplace or Discussion Portfolio
opportunities are ethics (code of assessment Assessment
identified conduct, code of location
ethics, etc.)
Recognitions are Company policies Case studies/ Interaction Interview
sought/received and scenarios
demonstrated as proof
of career advancement
Licenses and/or Company Simulation/
certifications relevant operations, Role-plays
to job and career are procedures and
obtained and renewed standards
at work including
gender sensitivity
practices Reports
Intra and
Basic Competency:
Unit of Competency : Practice occupational health and safety procedures
Module Title : Practicing occupational health and safety procedures
Module Descriptor : This module covers the outcomes required to comply with regulatory
and organizational requirements for occupational health and safety.
Nominal Duration : 6 hours

LO1. Identify hazards and risks
LO2. Evaluate hazards and risks
LO3. Control hazards and risks
LO4. Maintain OHS awareness

LO1. Identify hazards and risks
Criteria Methods
Safety regulations and OHS procedures Workplace or Discussion Portfolio
workplace safety and and practices and assessment Assessment
hazard control regulations location
practices and
procedures are
clarified and explained
based on organization
procedures
Hazards/ risks in the PPE types and uses OHS personal Plant tour Interview
workplace and their records
corresponding
indicators are identified
to minimize or
eliminate risk to co-
workers, workplace
and environment in
accordance with
organization
procedures
Contingency measures Personal hygiene PPE Symposium Case Study/
during workplace , fire practices Situation
and other emergencies
are recognized and
established in
accordance with
organization procedure
Hazards/ risks Health records
identification and
control
Threshold Limit
Value (TLV)
OHS indicators
Organization safety
and health protocol
Safety
consciousness
Health
consciousness
Practice of personal
hygiene
Hazards/ risks
identification and
control skills
LO2. Evaluate hazards and risks

Criteria Methods
Terms of maximum OHS procedures and Workplace or Discussion Portfolio
tolerable limits which practices and assessment Assessment
when exceeded will regulations location
result in harm or
damage are identified
based on threshold
limit values (TLV)
Effects of the hazards PPE types and uses OHS personal Plant tour Interview
are determined records
OHS issues and/or Personal hygiene PPE Symposium Case Study/
concern and identified practices Situation
safety hazards are
reported to designated
personnel in
accordance with
workplace
requirements and
relevant workplace
OHS legislation
identification and
control
Threshold Limit
Value(TLV)
OHS indicators
Organization safety
and health protocol
Safety
consciousness
Health
consciousness
hygiene
Hazards/ risks
identification and
control skills
LO3. Control hazards and risks

Criteria Methods
Occupational Health OHS procedures and Workplace or Discussion Portfolio
and Safety (OHS) practices and assessment Assessment
procedures for regulations location
controlling
hazards/risks in
workplace are
consistently followed
Procedures for dealing PPE types and uses OHS personal Plant tour Interview
with workplace records
accidents, fire and
emergencies are
followed in accordance
with organization OHS
policies
Personal protective Personal hygiene PPE Symposium Case Study/
equipment (PPE) is practices Situation
correctly used in
accordance with
organization OHS
procedures and
practices
Appropriate assistance Hazards/risks Health records
is provided in the event identification and
of a workplace control
emergency in
accordance with
established
organization protocol
Threshold Limit
Value (TLV)
OHS indicators
Organization safety
and health protocol
Safety
consciousness
Health
consciousness
hygiene
Hazards/ risks
identification and
control skills
LO4. Maintain OHS awareness

Criteria Methods
Emergency-related OHS procedures and The following Group Portfolio
drills and trainings are practices and resources must discussion Assessment
participated in as per regulations be provided:
established Workplace or
organization guidelines assessment
and procedures location
OHS personal records PPE types and uses OHS personal Plant tour Interview
are completed and records
updated in accordance
with workplace
requirements
Personal hygiene PPE Symposium Case Study/
and practices Situation
identification and
control
Threshold Limit
Value (TLV)
OHS indicators
Organization safety
and health protocol
Safety
consciousness
Health
consciousness
hygiene
Hazards/risks
identification and
control skills
Basic Competency:
Unit of Competency : Implement and Monitor Infection Control Policies And Procedures
Module Title : Implementing and Monitoring Infection Control Policies And
Procedures
Module Descriptor : This unit is concerned with infection control responsibilities of
employees with supervisory accountability to implement and monitor
infection control policy and procedures in a specific work unit or team
within an organization. This unit does not apply to a role with
organization-wide responsibilities for infection control policy and
procedure development, implementation or monitoring.

LO1. Provide information to the work group about the organizations infection control policies and
procedures
LO2. Integrate the organizations infection control policy and procedure into work practices
LO3. Monitor infection control performance and implement improvements in practices

LO1. Provide information to the work group about the organizations infection control policies and
procedures
Criteria Methods
Relevant information Working knowledge, Workplace Lecture Observation
about the consistent with the infection control
organization's infection elements of and health and
control policy and competence of the safety policies
procedures, and organizations and procedures
applicable industry applicable infection
codes of practice are control policy and
accurately and clearly procedures and
explained to the work relevant industry
group. codes of practice.
Information about The hierarchy risk Waste Brainstorming Interview
identified hazards and control measures management
the outcomes of from most to least procedures
infection risk preferred, that is,
assessments is elimination,
regularly provided to engineering controls,
the work group. administrative
control and lastly
personal equipment.
Opportunity is provided Knowledge of Food safety Portfolio
for the work group to infection risks and procedures
seek further control measures in
information on specific work
workplace infection processes.
control issues and
practices.
The significance of Other Demonstration
patient confidentiality organizational with
in relation to policies and questioning
infection control. procedures
The significance of Duties
other management statements
systems and and/or job
procedures for descriptions
infection control.
Literacy levels and
communication skills
of work group
members and
consequent suitable
communication
techniques.
Organizational
procedures for
monitoring and
training
Basic understanding
of communicable
disease transmission
Effective
communication and
interpersonal skills
including:
- language
competence
- literacy and
reading
competence
Negotiation
Work planning and
management
Management of
change of work
processes
Monitoring
compliance with
policy and
procedures
Maintain and
interpret infection
control records
LO2. Integrate the organizations infection control policy and procedure into work practices
Criteria Methods
Infection control policy Working knowledge, Workplace Lecture Observation
and procedures are consistent with the infection control
implemented by elements of and health and
supervisor and competence of the safety policies
members of the work organizations and procedures
group. applicable infection
control policy and
procedures and
relevant industry
codes of practice.
Liaison is maintained The hierarchy risk Waste Brainstorming Interview
with person control measures management
responsible for from most to least procedures
organization-wide preferred, that is,
infection control. elimination,
engineering controls,
administrative control
and lastly personal
equipment.
The Supervisors Knowledge of Food safety Portfolio
coaching support infection risks and procedures
ensures that control measures in
individuals/teams are specific work
able to implement processes.
infection control
practices.
Work procedures are The significance of Other Demonstration
adopted to reflect patient confidentiality organizational with
appropriate infection in relation to infection policies and questioning
control practice. control. procedures
Issues raised through The significance of Duties
consultation are dealt other management statements
with and resolved systems and and/or job
promptly or referred to procedures for descriptions
the appropriate infection control.
personnel for
resolution.
Workplace procedures Literacy levels and
for dealing with communication skills
infection control risks of work group
and hazardous events members and
are implemented consequent suitable
whenever necessary communication
techniques.
Employees are Organizational
encouraged to report procedures for
infection risks and to monitoring and
improve infection training
control procedures.
Basic understanding
of communicable
disease transmission
Effective
communication and
including:
- language
competence
- literacy and
reading
competence
Negotiation
Work planning and
management
Management of
change of work
processes
Monitoring
compliance with
policy and procedures
Maintain and interpret
infection control
records
LO3. Monitor infection control performance and implement improvements in practices

Criteria Methods
Infection control Working knowledge, Workplace Lecture Observation
hazardous events are consistent with the infection control
investigated promptly elements of and health and
to identify their cause competence of the safety policies
in accordance with organizations and procedures
organization policy and applicable infection
procedures. control policy and
procedures and
relevant industry
codes of practice.
Work procedures to The hierarchy risk Waste Brainstorming Interview
control infection risks control measures management
are monitored to from most to least procedures
ensure compliance. preferred, that is,
elimination,
engineering controls,
administrative
control and lastly
personal equipment.
Work procedures are Knowledge of Food safety Portfolio
regularly reviewed and infection risks and procedures
adjusted to ensure control measures in
improvements in specific work
infection control processes.
practice
Supervisor provides The significance of Other Demonstration
feedback to team and patient confidentiality organizational with
individuals on in relation to policies and questioning
compliance issues, infection control. procedures
changes in work
procedures and
infection control
outcomes
Training in work The significance of Duties
procedures is provided other management statements
as required to ensure systems and and/or job
maintenance of procedures for descriptions
infection control infection control.
standards
Inadequacies in work Literacy levels and
procedures and communication skills
infection control of work group
measures are members and
identified, corrected or consequent suitable
reported to designated communication
personnel techniques.
Records of infection Organizational
control risks and procedures for
incidents are monitoring and
accurately maintained training
as required
Aggregate infection Basic understanding
control information of communicable
reports are used to disease transmission
identify hazards, to
monitor an improve risk
control methods and to
indicate training needs
Effective
communication and
including:
- language
competence
- literacy and
reading
competence
Negotiation
Work planning and
management
Management of
change of work
processes
Monitoring
compliance with
policy and
procedures
Maintain and
interpret infection
control records
Basic Competency:
Unit of Competency : Respond effectively to difficult/challenging behavior
Module Title : Responding effectively to difficult/challenging behavior
Module Descriptor : This unit covers the knowledge, skills and attitudes to effectively
respond to difficult or challenging behavior of patient.

LO1. Plan responses
LO2. Apply response
LO3. Report and review incidents

LO1. Plan responses
Criteria Methods
Responses are OSH and issues Access to Lecture Observation
planned to instances of relating to difficult relevant with
difficult or challenging and challenging workplace or questioning
behavior to maximize behavior appropriately
the availability of other simulated
appropriate staff and environment
resources. where
assessment
can take place
Specific manifestations Patient issues which Relevant Brainstorming Demonstration
of difficult or need to be referred institutional with
challenging behavior to an appropriate policy, questioning
are identified and health professional guidelines,
strategies appropriate procedures and
to these behaviors are protocols
planned as required.
Safety of self and Ability to interpret Emergency
others is given priority and follow the response
in responding to instructions and procedures and
difficult or challenging guidance of health employee
behavior according to professionals support
institutional policies involved with the arrangements
and procedures care of patient/client
Effectively using Other
techniques for organizational
monitoring own policies and
service area procedures
including client
satisfaction
Speaking in affirm, Duties
diplomatic and statements
culturally appropriate and/or job
manner descriptions
Remaining calm and
positive in adversity
Thinking and
responding quickly
and strategically
Remaining alert to
potential incidents of
difficult or
challenging behavior
Monitoring and/or
maintaining security
equipment
Ability to work with
others and display
empathy with patient
and relatives
LO2. Apply response

Criteria Methods
Difficult or challenging OSH and issues Access to Lecture Observation
behavior is dealt with relating to difficult relevant with
promptly, firmly and and challenging workplace or questioning
diplomatically in behavior appropriately
accordance with simulated
institutional policy and environment
procedures where
assessment
can take place
Communication is used Patient issues which Relevant Brainstorming Demonstration
effectively to achieve need to be referred institutional with
the desired outcomes to an appropriate policy, questioning
in responding to health professional guidelines,
difficult or challenging procedures and
behavior protocols
Appropriate strategies Ability to interpret Emergency
are selected to suit and follow the response
particular instances of instructions and procedures and
difficult or challenging guidance of health employee
behavior professionals support
involved with the arrangements
care of patient/client
Effectively using Other
techniques for organizational
monitoring own policies and
service area procedures
including client
satisfaction
manner descriptions
Remaining calm and
Thinking and
responding quickly
and strategically
Remaining alert to
difficult or
Monitoring and/or
equipment
others and display
and relatives
LO3. Report and review incidents

Criteria Methods
Incidents are reported OSH and issues Access to Lecture Observation
according to relating to difficult relevant with
institutional policies and challenging workplace or questioning
and procedures. behavior appropriately
simulated
environment
where
assessment
can take place
Incidents are reviewed Patient issues which Relevant Brainstorming Demonstration
with appropriate staff need to be referred institutional with
and suggestions to an appropriate policy, questioning
appropriate to area of health professional guidelines,
responsibility are made procedures and
protocols
Debriefing Ability to interpret Emergency
mechanisms and other and follow the response
activities are used and instructions and procedures and
participated in guidance of health employee
professionals support
involved with the arrangements
care of patient/client
Advice and assistance Effectively using Other
is sought from techniques for organizational
legitimate sources monitoring own policies and
when appropriate service area procedures
including client
satisfaction
manner descriptions
Remaining calm and
Thinking and
responding quickly
and strategically
Remaining alert to
difficult or
Monitoring and/or
equipment
others and display
and relatives
Basic Competency:
Unit of Competency : Apply basic first aid
Module Title : Applying basic first aid
Module Descriptor : This unit covers the knowledge, skills and attitudes required to provide
an initial response where First Aid is required. In this unit it is assumed
that the First Aider is working under supervision and/or according to
established workplace First Aid procedures and policies.

LO1. Assess the situation
LO2. Apply basic first aid techniques
LO3. Communicate details of the incident

LO1. Assess the situation
Criteria Methods
Physical hazards to Basic anatomy and Access to Lecture Demonstration
self and casualtys physiology relevant work with
health and safety are station questioning
identified
Immediate risks to self Company standard Relevant Brainstorming Interview
and casualtys operating institutional
occupational health procedures (SOPs) policy,
safety (OSH) are guidelines,
minimized by procedures and
controlling the hazard protocols
in accordance with
OSH requirements
Casualtys vital signs Dealing with Equipment and Third Party
and physical condition confidentiality materials Report
are assessed in relevant to the
accordance with proposed
workplace procedures activities
Advice and assistance Knowledge of the Portfolio
is sought from First Aiders skills
legitimate sources limitations
when appropriate
OSH legislation and
regulations
How to gain access
to and interpret
material safety data
sheets
Resuscitation
Safe manual
handling of casualty
Consideration of the
welfare of the
casualty
Report preparation
Ability to interpret
and use listed
documents
LO2. Apply basic first aid techniques

Criteria Methods
First Aid management is Basic anatomy Access to Lecture Demonstration
provided in accordance and physiology relevant work with
with established First Aid station questioning
procedures
Casualty is reassured in Company standard Relevant Brainstorming Interview
a caring and calm operating institutional
manner and made procedures policy,
comfortable using (SOPs) guidelines,
available resources procedures and
protocols
First Aid assistance is Dealing with Equipment and Third Party
sought from others in a confidentiality materials Report
timely manner and as relevant to the
appropriate proposed
activities
Casualtys condition is Knowledge of the Portfolio
monitored and First Aiders skills
responded to in limitations
accordance with effective
First Aid principles and
workplace procedures
Details of casualtys OSH legislation
physical condition, and regulations
changes in conditions,
management and
response are accurately
recorded in line with
organizational
procedures
Casualty management is How to gain
finalized according to access to and
his/her needs and First interpret material
aid principles safety data sheets
Resuscitation
Safe manual
handling of
casualty
Consideration of
the welfare of the
casualty
Report preparation
Communication
skills
and use listed
documents
LO3. Communicate details of the incident

Criteria Methods
Appropriate medical Basic anatomy Access to Lecture Demonstration
assistance is requested and physiology relevant work with
using relevant station questioning
communication media
and equipment.
Details of casualtys Company standard Relevant Brainstorming Interview
condition and operating institutional
management activities procedures policy,
are accurately conveyed (SOPs) guidelines,
to emergency procedures and
services/relieving protocols
personnel
Reports to supervisors Dealing with Equipment and Third Party
are prepared in a timely confidentiality materials Report
manner, presenting all relevant to the
relevant facts according proposed
to established company activities
procedures
Knowledge of the Portfolio
First Aiders skills
limitations
OSH legislation
and regulations
How to gain
access to and
interpret material
safety data sheets
Resuscitation
Safe manual
handling of
casualty
Consideration of
the welfare of the
casualty
Report preparation
Communication
skills
and use listed
documents
Basic Competency:
Unit of Competency : Maintain high standards of patient services
Module Title : Maintaining high standards of patient services
Module Descriptor : This unit covers the knowledge, skills and attitudes required in the
maintenance of high standards of patient services

LO1. Communicate appropriately with patients
LO2. Establish and maintain good interpersonal relationship with patients
LO3. Act in a respectful manner at all times
LO4. Evaluate own work to maintain a high standard of patient service

LO1. Communicate appropriately with patients
Criteria Methods
Effective communication Roles and Access to Lecture Demonstration
strategies and techniques responsibilities of relevant work with
are identified and used to self and other station questioning
achieve best patient workers within the
service outcomes organization
Complaints are responded When Relevant Brainstorming Interview
to in accordance with client/patient institutional
organizational policy to issues need to be policy,
ensure best service to referred to an guidelines,
patients appropriate procedures and
health protocols
professional
Complaints are dealt with Organizational Equipment and Third Party
in accordance with policies and materials Report
established procedures procedures for relevant to the
privacy and proposed
confidentiality of activities
information
provided by
patients and
others
Interpreter services are Knowledge of Portfolio
accessed as required cultures relevant
to the particular
service
Action is taken to resolve Institutional policy
conflicts either directly, on patient rights
where a positive outcome and
can be immediately responsibilities
achieved, or by referral to
the appropriate personnel
Participation in work team Establishing and
is constructive and maintaining
collaborative and relationships
demonstrates an taking into
understanding of own role. account individual
differences
Using effective
listening
techniques
Using appropriate
verbal and non
verbal
communication
styles
and follow the
instructions and
guidance of
health
professionals
involved with the
care of
patients/clients
Oral and written
communication
Problem solving
skills required
include the ability
to use available
resources and
prioritize
workload
Ability to deal with
conflict
Ability to work
with others and
display empathy
with patient and
relatives
LO2. Establish and maintain good interpersonal relationship with patients

Criteria Methods
Rapport is established to Roles and Access to Lecture Demonstration
ensure the service is responsibilities of relevant work with
appropriate to and in self and other station questioning
the best interests of workers within the
patients organization
Effective listening skills When Relevant Brainstorming Interview
are used to ensure a client/patient institutional
high level of effective issues need to be policy,
communication and referred to an guidelines,
quality of service appropriate health procedures and
professional protocols
Patient concerns and Organizational Equipment and Third Party
needs are correctly policies and materials Report
identified and responded procedures for relevant to the
to responsibility and privacy and proposed
accordingly established confidentiality of activities
procedures and information
guidelines. provided by
patients and
others
Effectiveness of Knowledge of Portfolio
interpersonal interaction cultures relevant to
is consistently monitored the particular
and evaluated to ensure service
best patient service
outcomes.
Institutional policy
on patient rights
and responsibilities
Establishing and
maintaining
relationships
taking into account
individual
differences
Using effective
listening
techniques
Using appropriate
verbal and non
verbal
communication
styles
and follow the
instructions and
guidance of health
professionals
involved with the
care of
patients/clients
Oral and written
communication
Problem solving
skills required
include the ability
to use available
resources and
prioritize workload
conflict
others and display
empathy with
patient and
relatives
LO3. Act in a respectful manner at all times

Criteria Methods
Respect for differences is Roles and Access to Lecture Demonstration
positively, actively and responsibilities of relevant work with
consistently self and other station questioning
demonstrated in all work workers within the
organization
Confidentiality and When Relevant Brainstorming Interview
privacy of patients is client/patient institutional
maintained issues need to be policy,
referred to an guidelines,
appropriate health procedures and
professional protocols
Courtesy is Organizational Equipment and Third Party
demonstrated in all policies and materials Report
interactions with patients, procedures for relevant to the
visitors, careers and privacy and proposed
family confidentiality of activities
information
provided by
patients and
others
Assistance with the care Knowledge of Portfolio
of patients with cultures relevant to
challenging behaviors is the particular
provided in accordance service
with established
procedures
Techniques are used to Institutional policy
manage and minimize on patient rights
aggression and responsibilities
Establishing and
maintaining
relationships
taking into account
individual
differences
Using effective
listening
techniques
Using appropriate
verbal and non
verbal
communication
styles
and follow the
instructions and
guidance of health
professionals
involved with the
care of
patients/clients
Oral and written
communication
Problem solving
skills required
include the ability
to use available
resources and
prioritize workload
conflict
others and display
empathy with
patient and
relatives
LO4. Evaluate own work to maintain a high standard of patient service

Criteria Methods
Advice and assistance is Roles and Access to Lecture Demonstration
received or sought from responsibilities of relevant work with
appropriate sources on self and other station questioning
own performance workers within the
organization
Own work is adjusted, When Relevant Brainstorming Interview
incorporating client/patient institutional
recommendations that issues need to be policy,
address performance referred to an guidelines,
issues, to maintain the appropriate health procedures and
agreed standard of professional protocols
patient support
Organizational Equipment and Third Party
policies and materials Report
procedures for relevant to the
privacy and proposed
confidentiality of activities
information
provided by
patients and
others
Knowledge of Portfolio
cultures relevant to
the particular
service
Institutional policy
on patient rights
and responsibilities
Establishing and
maintaining
relationships
taking into account
individual
differences
Using effective
listening
techniques
Using appropriate
verbal and non
verbal
communication
styles
and follow the
instructions and
guidance of health
professionals
involved with the
care of
patients/clients
Oral and written
communication
Problem solving
skills required
include the ability
to use available
resources and
prioritize workload
conflict
others and display
empathy with
patient and
relatives
Basic Competency:
Unit of Competency : Provide care and support to infants and toddlers
Module Title : Providing care and support to infants and toddlers
care and support to infants and toddlers ages from birth to three years

LO1. Comfort infants and toddlers
LO2. Bathe and dress infants and toddlers
LO3. Feed infants and toddlers
LO4. Put infants and toddlers to sleep
LO5. Enhance social, physical, intellectual, creative and emotional activities of infants and toddlers

LO1. Comfort infants and toddlers
Criteria Methods
Tools and equipment are The Dependent A childcare Discussion Demonstration
prepared according to Nature of workplace with
the need of the Infants/Toddlers questioning
infant/toddler.
Distressed infants and Bathing Facilities, Demonstration Interview
toddlers are responded paraphernalia and; equipment and
to based on appropriate Types, Uses, materials
methods, activity and Specification relevant to the
non-verbal cues unit of
competency
Infants and toddlers are Procedures in
picked up and cuddled Taking Vital Signs
according to procedure
Basic Infant Care
Procedures in
Bathing and
Dressing/Undressi
ng of infants
Infant Diet
Procedures in
Feeding
Types and Uses of
Clothes and
Underwear
Specifications and
Uses of Non-Slip
Rubber Mat
Hand Washing
Procedures
Specifications of
Different Types of
Thermometer
Table Etiquette
Signs of
Infants/Toddlers
Distress
Communication
Skills ( listening,
speaking, verbal
and non-verbal)
Empathy
Interpersonal Skills
Creative Skills
Ability to establish
bonding with
infant/toddler
Basic
Measurement
LO2. Bathe and dress infants and toddlers

Criteria Methods
Infants and toddlers vital The Dependent A childcare Discussion Demonstration
signs are checked Nature of workplace with
based on procedure Infants/Toddlers questioning
Water quantity and Bathing Facilities, Demonstration Interview
temperature are checked paraphernalia and; equipment and
as per requirement Types, Uses, materials
Specification relevant to the
unit of
competency
Infants and toddlers are Procedures in
bathed according to Taking Vital Signs
procedure
Comforters are made Basic Infant Care
available to infant and
toddler when needed
Procedures in
Bathing and
Dressing/Undressi
ng of infants
Infant Diet
Procedures in
Feeding
Types and Uses of
Clothes and
Underwear
Specifications and
Uses of Non-Slip
Rubber Mat
Hand Washing
Procedures
Specifications of
Different Types of
Thermometer
Table Etiquette
Signs of
Infants/Toddlers
Distress
Communication
Skills ( listening,
speaking, verbal
and non-verbal)
Empathy
Creative Skills
bonding with
infant/toddler
Basic
Measurement
LO3. Feed infants and toddlers

Criteria Methods
Infants and toddlers The Dependent A childcare Discussion Demonstration
feeding bottles are Nature of workplace with
cleaned and sterilized as Infants/Toddlers questioning
needed
Milk formula is prepared Bathing Facilities, Demonstration Interview
as prescribed paraphernalia and; equipment and
Types, Uses, materials
unit of
competency
Procedures in
Taking Vital Signs
Basic Infant Care
Procedures in
Bathing and
Dressing/Undressi
ng of infants
Infant Diet
Procedures in
Feeding
Types and Uses of
Clothes and
Underwear
Specifications and
Uses of Non-Slip
Rubber Mat
Hand Washing
Procedures
Specifications of
Different Types of
Thermometer
Table Etiquette
Signs of
Infants/Toddlers
Distress
Communication
Skills ( listening,
speaking, verbal
and non-verbal)
Empathy
Creative Skills
bonding with
infant/toddler
Basic
Measurement
LO4. Put infants and toddlers to sleep

Criteria Methods
Infants and toddlers crib The Dependent A childcare Discussion Demonstration
is prepared based on Nature of workplace with
procedure Infants/Toddlers questioning
Infants and toddlers are Bathing Facilities, Demonstration Interview
put to sleep based on paraphernalia and; equipment and
procedure Types, Uses, materials
unit of
competency
Procedures in
Taking Vital Signs
Basic Infant Care
Procedures in
Bathing and
Dressing/Undressi
ng of infants
Infant Diet
Procedures in
Feeding
Types and Uses of
Clothes and
Underwear
Specifications and
Uses of Non-Slip
Rubber Mat
Hand Washing
Procedures
Specifications of
Different Types of
Thermometer
Table Etiquette
Signs of
Infants/Toddlers
Distress
Communication
Skills ( listening,
speaking, verbal
and non-verbal)
Empathy
Creative Skills
bonding with
infant/toddler
Basic
Measurement
LO5. Enhance social, physical, intellectual, creative and emotional activities of infants and toddlers
Criteria Methods
Infants and toddlers are The Dependent A childcare Discussion Demonstration
exposed to family Nature of workplace with
members, relatives and Infants/Toddlers questioning
playmates for
communication and
interaction purposes
Infants/toddlers are Bathing Facilities, Demonstration Interview
provided with paraphernalia and; equipment and
manipulative or creative Types, Uses, materials
toys and games as Specification relevant to the
needed unit of
competency
Infants/toddlers are given Procedures in
exercise activities as Taking Vital Signs
required.
Basic Infant Care
Procedures in
Bathing and
Dressing/Undressi
ng of infants
Infant Diet
Procedures in
Feeding
Types and Uses of
Clothes and
Underwear
Specifications and
Uses of Non-Slip
Rubber Mat
Hand Washing
Procedures
Specifications of
Different Types of
Thermometer
Table Etiquette
Signs of
Infants/Toddlers
Distress
Communication
Skills ( listening,
speaking, verbal
and non-verbal)
Empathy
Creative Skills
bonding with
infant/toddler
Basic
Measurement
Basic Competency:
Unit of Competency : Provide care and support to children
Module Title : Providing care and support to children
care and support to children between three (3) years old and twelve
(12) years old

LO1. Instill personal hygiene practices to children
LO2. Bathe and dress children
LO3. Feed children

LO1. Instill personal hygiene practices to children
Criteria Methods
Hygiene practices are Bathing and A childcare Discussion Demonstration
explained clearly to Dressing/Undressi workplace with
children based on ng Procedures questioning
established procedures
Personal hygiene Procedures of Facilities, Demonstration Interview
procedure is Feeding Children equipment and
demonstrated to children materials
based on health and relevant to the
safety procedures unit of
competency
Children paraphernalia Procedures in Brainstorming
are maintained based on Taking Vital Signs
healthy procedures
Proper Health
Care of Children
Hand Washing
Procedures
Table Etiquette
Good Grooming
Nutritional Needs
of Children
Fat Contents of
Foods
Dietary
Requirements for
Infants
Cultural Practices
and Beliefs about
Food Provision
Impact of Foods
and Drinks on
Dental Health
Storage of Food
Temperatures
Food Preparation
and Cooking
Cooking and
Preparing Food
Menu Planning
Basic
Measurements
LO2. Bathe and dress children

Criteria Methods
Childrens vital signs are Bathing and A childcare Discussion Demonstration
checked before bathing Dressing/Undressi workplace with
based on procedures ng Procedures questioning
Bathing paraphernalia Procedures of Facilities, Demonstration Interview
are prepared as per Feeding Children equipment and
procedure materials
relevant to the
unit of
competency
Bath water quantity and Procedures in Brainstorming
temperature are checked Taking Vital Signs
based on health
requirements of the child
Children are assisted in Proper Health
dressing up according to Care of Children
prevailing weather
condition
Childrens preferences Hand Washing
and decisions are Procedures
acknowledged,
respected and followed
whenever appropriate
and possible
Children with difficult Table Etiquette
behavior in bathing are
dealt with appropriately
as per procedure
Good Grooming
Nutritional Needs
of Children
Fat Contents of
Foods
Dietary
Requirements for
Infants
Cultural Practices
and Beliefs about
Food Provision
Impact of Foods
and Drinks on
Dental Health
Storage of Food
Temperatures
Food Preparation
and Cooking
Cooking and
Preparing Food
Menu Planning
Basic
Measurements
LO3. Feed children

Criteria Methods
Nutritional requirements Bathing and A childcare Discussion Demonstration
of children are Dressing/Undressi workplace with
determined according to ng Procedures questioning
their developmental
stage
Menu is prepared in Procedures of Facilities, Demonstration Interview
accordance with Feeding Children equipment and
childrens nutritional and materials
cultural requirements relevant to the
unit of
competency
Appetizing food and drink Procedures in Brainstorming
are prepared and served Taking Vital Signs
sufficiently and
appropriately according
to the childs health
needs and preferences
Children are fed following Proper Health
healthy procedures Care of Children
Hand Washing
Procedures
Table Etiquette
Good Grooming
Nutritional Needs
of Children
Fat Contents of
Foods
Dietary
Requirements for
Infants
Cultural Practices
and Beliefs about
Food Provision
Impact of Foods
and Drinks on
Dental Health
Storage of Food
Temperatures
Food Preparation
and Cooking
Cooking and
Preparing Food
Menu Planning
Basic
Measurements
Basic Competency:
Unit of Competency : Foster the social, intellectual, creative and emotional development of
children
Module Title : Fostering the social, intellectual, creative and emotional development
of children
Module Descriptor : This unit covers the knowledge, skills and attitudes required to foster
the social, intellectual, creative and emotional development of children
from 1-12 years old

LO1. Foster childrens independence and autonomy
LO2. Encourage children to express their feelings, ideas and needs
LO3. Stimulate childrens awareness and creativity
LO4. Foster childrens self esteem and development of self concept

LO1. Foster childrens independence and autonomy
Criteria Methods
Opportunities to develop Psychology of A childcare Discussion Demonstration
self help skills and Children workplace with
independence are questioning
provided as needed
Children are given Cultural Facilities, Role play Interview
opportunities to make Awareness equipment and
choice in appropriate materials
ways taking into relevant to the
consideration their unit of
individual differences competency
Children are encouraged Processes for Brainstorming
to accept responsibility Creative and
for their own actions Artistic Expression
Opportunities are created Children
for children to participate Developmental
in decision making Stages
Understanding of
Childrens Physical
and Skills
Development
Childrens Needs,
Interests and
Problems
Planning
Motivational Skills
LO2. Encourage children to express their feelings, ideas and needs
Criteria Methods
Children are encouraged Psychology of A childcare Discussion Demonstration
to express their feelings, Children workplace with
ideas and needs based questioning
on social norm.
Children are provided Cultural Facilities, Role play Interview
with activities as means Awareness equipment and
of releasing their materials
feelings according to relevant to the
their interests and needs unit of
competency
Children are encouraged Processes for Brainstorming
to respect each others Creative and
individual needs, abilities Artistic Expression
and interest
Children
Developmental
Stages
Understanding of
Childrens Physical
and Skills
Development
Childrens Needs,
Interests and
Problems
Planning
Motivational Skills
LO3. Stimulate childrens awareness and creativity

Criteria Methods
Children are encouraged Psychology of A childcare Discussion Demonstration
to express their Children workplace with
imagination and creativity questioning
based developmental
needs
Children are provided Cultural Facilities, Role play Interview
with activities that would Awareness equipment and
support awareness of the materials
range of movements of relevant to the
their own body based on unit of
developmental needs competency
Materials and Processes for Brainstorming
experiences are provided Creative and
that would stimulate their Artistic Expression
various senses based on
their interests.
Experiences that develop Children
and enhance imagination Developmental
and creativity are Stages
provided based on their
interests
Understanding of
Childrens Physical
and Skills
Development
Childrens Needs,
Interests and
Problems
Planning
Motivational Skills
LO4. Foster childrens self esteem and development of self concept

Criteria Methods
Opportunities are provided Psychology of A childcare Discussion Demonstratio
for children to experience Children workplace n with
their individual strengths questioning
and needs
Acknowledgement and Cultural Awareness Facilities, Role play Interview
positive support are given equipment and
based on child experience materials
negative feeling relevant to the
(frustration, aggression, unit of
depression, fear and competency
anxiety).
Activities that present a Processes for Brainstorming
challenge within the Creative and Artistic
childs needs and Expression
capabilities are provided
based on developmental
stage
Individual differences are Children
acknowledged and Developmental
respected based on Stages
childs development stage
Childrens achievements Understanding of
are acknowledged and Childrens Physical
appreciated based on and Skills
preference Development
Childrens positive self- Childrens Needs,
worth and self esteem are Interests and
enhanced Problems
Planning
Motivational Skills
Basic Competency:
Unit of Competency : Foster physical development of children
Module Title : Fostering physical development of children
Module Descriptor : This unit covers the knowledge, skills and attitudes required to foster
specific physical development of children from 1-12 years old

LO1. Enhance physical activities of children
LO2. Create opportunities for children to develop a wider range of physical development
LO3. Provide experience to support physical development of children

LO1. Enhance physical activities of children
Criteria Methods
Children are provided Knowledge and A childcare Discussion Demonstration
with tools and equipment understanding of workplace with
based on physical childrens physical questioning
development needs development and
skill development
Children are given Acceptance of Facilities, Role play Interview
exercise or activities each childs rate of equipment and
based on needs development, materials
needs, interests relevant to the
and strengths unit of
competency
Experiences that Brainstorming
will target specific
areas of physical
development
Needs of children Demonstration
with a
sensory/physical
disability
Equipment, toys
and resources that
can be used to
stimulate physical
development
Knowledge of
interaction
between physical
development and
other areas of
development
especially social
and psychological
development
Relevant
organizational
standards, policies
and procedures
Planning
Motivational Skills
LO2. Create opportunities for children to develop a wider range of physical development
Criteria Methods
Children are provided Knowledge and A childcare Discussion Demonstratio
opportunities to develop understanding of workplace n with
their physical skills based childrens physical questioning
on development needs. development and skill
development
Children are given the Acceptance of each Facilities, Role play Interview
opportunities to develop childs rate of equipment and
themselves physically in development, needs, materials
accordance with interests and relevant to the
resources available strengths unit of
competency
Equipment and tools are Experiences that will Brainstorming
made available based on target specific areas
needs of physical
development
Opportunities for physical Needs of children with Demonstration
development are a sensory/physical
provided based on childs disability
stage of growth and
development
Children are monitored Equipment, toys and
and encouraged to resources that can be
develop healthy sleeping used to stimulate
patterns and practices physical development
based on physical needs
Knowledge of
interaction between
physical development
and other areas of
development
especially social and
psychological
development
Relevant
organizational
standards, policies
and procedures
Planning
Motivational Skills
LO3. Provide experience to support physical development of children
Criteria Methods
Experiences are provided Knowledge and A childcare Discussion Demonstration
which will develop and understanding of workplace with
enhance physical fitness childrens physical questioning
development and
skill development
Encouragement is given Acceptance of Facilities, Role play Interview
to children to learn to each childs rate of equipment and
develop habit forming development, materials
physical activities needs, interests relevant to the
and strengths unit of
competency
Ways and means for the Experiences that Brainstorming
child to participate in will target specific
physical fitness are areas of physical
communicated, modelled development
and practiced
Needs of children Demonstration
with a
sensory/physical
disability
Equipment, toys
and resources that
can be used to
stimulate physical
development
Knowledge of
interaction
between physical
development and
other areas of
development
especially social
and psychological
development
Relevant
organizational
standards, policies
and procedures
Planning
Motivational Skills
Basic Competency:
Unit of Competency : Provide care and services to elderly
Module Title : Providing care and services to elderly
Module Descriptor : This unit covers the knowledge, skills and attitudes required in
providing support and assistance to maintain quality care for the
elderly to meet his/her daily needs including nourishment, mobility,
personal hygiene and other support within the plan of care

LO1. Establish and maintain an appropriate relationship with the elderly
LO2. Provide appropriate support to the elderly
LO3. Provide assistance with elderlys personal care needs
LO4. Provide assistance with the elderlys personal care needs

LO1. Establish and maintain an appropriate relationship with the elderly
Assessment Contents Conditions Methodologi Assessment
Criteria es Methods
Self introduction by the Types, uses, A childcare Discussion Demonstration
caregiver to the elderly specifications and workplace with
client is done based on maintenance of questioning
established procedures bathing paraphernalia
Appropriate attitudes Procedures of bathing Facilities, Brainstorming Interview
such as confidentiality, and dressing the equipment and
privacy, courtesy and elderly materials
respect are adhered to relevant to the
and demonstrated unit of
towards the elderly competency
based on established
procedures
The elderlys own Proper care of elders
interest, rights, freedom
and decision-making are
supported and respected
procedures.
Short interpersonal Principles and
exchanges with the procedures in taking
elderly in establishing, vital signs
developing and
maintaining rapport are
encouraged
Common signs and
symptoms of common
illnesses
Principles and
procedures of
medicine
administration
Relevant plan of care,
roles and
responsibilities of
caregiver
Relevant policies,
protocols and practices
of the certain
organizations in
relation to services to
the elderly
Process of ageing
Different religious,
cultural, spiritual,
physical and
ceremonial
perspectives
Causes, implications
and treatment of
dementia and other
elderly related
conditions
Depending on the
work, roles or services
provided, specific
knowledge of particular
groups or issues may
be required like:
- Alcohol and other
drugs
- Cultural and
linguistic diversity
- Risk of self harm
- Women
- Men
-Community
education
-Mental health
Common problems of
the elderly and their
ramifications
Different cultural
requirements and
preferences
Factors giving rise to
grief and loss in the
elderly
Safety risks to the
elderly
Major systems of the
body
Ability to establish and
maintain a relationship
that takes into account
the elderlys individual
differences (e.g. age,
abilities, disabilities,
cultural background)
Oral communication
skills (language skills)
and non-verbal
(e.g. touch, smiling,
etc.) necessary to
develop a trusting
relationship with an
elderly. Language
skills may be English,
mother language or
technical language
(medical terms) as
required by
employment service or
organization
Oral communication
skills (language
competence) required
to fulfil job roles as
specified by the
employment
organization/service.
Oral communication
skills include asking
questions, clarifying
understanding of the
elderlys preferences
and expressing
encouragement in oral
communication.
Service/organization
may require
competence in English
or native language, as
required by the elderly
Reading and writing
skill (literacy
specified by
employment
The level of skills may
range from the ability
to write short
messages or a
shopping list, to assist
the elderly with
banking, reading of
mail, answering the
phone, receiving
messages etc. the
employment
service/organization
may require
competence in a
language other than
English, depending on
job request
Basic counselling
LO2. Provide appropriate support to the elderly

Criteria es Methods
All support is provided to Types, uses, A childcare Discussion Demonstration
the elderly in accordance specifications and workplace with
with the elderlys needs, maintenance of questioning
rights, self determination bathing paraphernalia
and individual differences
The elderly is Procedures of bathing Facilities, Brainstorming Interview
encouraged and and dressing the equipment and
supported to participate elderly materials
in ceremonial, cultural, relevant to the
educational, recreational, unit of
religious, social, and competency
spiritual activities as
appropriately planned
Assistance is provided at Proper care of elders
all times in order to
maintain a safe and
healthy environment,
including minimizing
physical dangers and risk
of infections based on
established procedures.
Proper response to Principles and
situations of risks to procedures in taking
health and safety is vital signs
provided and maintained
procedures
Common signs and
symptoms of common
illnesses
Principles and
procedures of
medicine
administration
roles and
responsibilities of
caregiver
Relevant policies,
of the certain
organizations in
the elderly
Process of ageing
physical and
ceremonial
perspectives
and treatment of
dementia and other
elderly related
conditions
Depending on the
provided, specific
be required like:
- Alcohol and other
drugs
- Cultural and
- Risk of self harm
- Women
- Men
-Community
education
-Mental health
Common problems of
ramifications
Different cultural
requirements and
preferences
elderly
Safety risks to the
elderly
body
Oral communication
and non-verbal
etc.) necessary to
develop a trusting
elderly. Language
mother language or
technical language
(medical terms) as
required by
organization
Oral communication
skills (language
specified by the
employment
Oral communication
and expressing
communication.
may require
Reading and writing
skill (literacy
specified by
employment
to write short
messages or a
the elderly with
banking, reading of
mail, answering the
phone, receiving
messages etc. the
employment
may require
competence in a
language other than
job request
Basic counselling
LO3. Provide assistance with elderlys personal care needs

Criteria es Methods
Personal preferences are Types, uses, A childcare Discussion Demonstration
identified in consultation specifications and workplace with
with the elderly and a maintenance of questioning
plan for execution is bathing paraphernalia
mapped out based on
The elderly is supported Procedures of bathing Facilities, Brainstorming Interview
and encouraged in and dressing the equipment and
exercising their rights elderly materials
and personal relevant to the
preferences without unit of
compromising their competency
safety and those of
others and in accordance
with established
procedures
Short interpersonal Proper care of elders
exchanges, clarifying
meaning and maintaining
interaction to identify the
elderlys preferences are
conducted based on
Time is scheduled to Principles and
effectively listen to the procedures in taking
elderlys preferences to vital signs
maximize his/her well
being
Common signs and
symptoms of common
illnesses
Principles and
procedures of
medicine
administration
roles and
responsibilities of
caregiver
Relevant policies,
of the certain
organizations in
the elderly
Process of ageing
physical and
ceremonial
perspectives
and treatment of
dementia and other
elderly related
conditions
Depending on the
provided, specific
be required like:
- Alcohol and other
drugs
- Cultural and
- Risk of self harm
- Women
- Men
-Community
education
-Mental health
Common problems of
ramifications
Different cultural
requirements and
preferences
elderly
Safety risks to the
elderly
body
Oral communication
and non-verbal
etc.) necessary to
develop a trusting
elderly. Language
mother language or
technical language
(medical terms) as
required by
organization
Oral communication
skills (language
specified by the
employment
Oral communication
and expressing
communication.
may require
Reading and writing
skill (literacy
specified by
employment
to write short
messages or a
the elderly with
banking, reading of
mail, answering the
phone, receiving
messages etc. the
employment
may require
competence in a
language other than
job request
Basic counselling
LO4. Provide assistance with the elderlys personal care needs

Criteria es Methods
The elderlys personal Types, uses, A childcare Discussion Demonstration
care needs (aids to daily specifications and workplace with
living) are identified and maintenance of questioning
assistance provided bathing paraphernalia
Specific concerns and Procedures of bathing Facilities, Brainstorming Interview
difficulties in meeting and dressing the equipment and
some personal care elderly materials
needs are identified, relevant to the
clarified and modified unit of
with the elderly in order competency
to effectively address
such concerns and
problem needs
Assistive devices for Proper care of elders
providing assistance for
the elderly are identified
and used as appropriate
Organizational policies Principles and
and practices for procedures in taking
reporting are followed as vital signs
appropriate
The elderlys self esteem Common signs and
and confidence are symptoms of common
enhanced illnesses
Provisions for interaction Principles and
between the elderly and procedures of
the community are medicine
researched and administration
developed
Developmental and Relevant plan of care,
progressing personal roles and
care needs are identified, responsibilities of
acknowledged and caregiver
provided for as
appropriate
Empathy is demonstrated Relevant policies,
in supporting and caring protocols and practices
for the elderlys feelings of the certain
of grief and loss organizations in
the elderly
Process of ageing
physical and
ceremonial
perspectives
and treatment of
dementia and other
elderly related
conditions
Depending on the
provided, specific
be required like:
- Alcohol and other
drugs
- Cultural and
- Risk of self harm
- Women
- Men
-Community
education
-Mental health
Common problems of
ramifications
Different cultural
requirements and
preferences
elderly
Safety risks to the
elderly
body
Oral communication
and non-verbal
etc.) necessary to
develop a trusting
elderly. Language
mother language or
technical language
(medical terms) as
required by
organization
Oral communication
skills (language
specified by the
employment
Oral communication
and expressing
communication.
may require
Reading and writing
skill (literacy
specified by
employment
to write short
messages or a
the elderly with
banking, reading of
mail, answering the
phone, receiving
messages etc. the
employment
may require
competence in a
language other than
job request
Basic counselling
Basic Competency:
Unit of Competency : Provide care and support to people with special needs
Module Title : Providing care and support to people with special needs
Module Descriptor : This unit covers the knowledge, skills and attitudes required in
providing support and assistance to maintain quality care for people
with special needs to be able to enhance their abilities to
communicate and be independent; responding to the physical,
medical, health and safety, personal care and home maintenance
requirements of people with disabilities

LO1. Establish and maintain an appropriate relationship with people with special needs
LO2. Provide appropriate support to people with special needs
LO3. Assist in maintaining well being of people with special needs.
LO4. Assist people with special needs to identify and meet their needs
LO5. Assist people with special needs in maintaining an environment that enables maximum
independent living

LO1. Establish and maintain an appropriate relationship with people with special needs
Criteria Methods
All dealings with people Relevant A childcare Discussion Demonstration
with special needs are organizational workplace with
aimed at generating a policies and questioning
trusting relationship procedures and
which include protecting responsibilities within
confidentiality, privacy, it
individual choices and
the right to decision
making.
Respect for individual Relevant policies, Facilities, Demonstration Interview
differences is protocols and equipment
demonstrated in all practices of the and materials
dealings with people with organization in relevant to
special needs relation to own work the unit of
activities competency
Support for the interests, Basic knowledge of
rights and decision different types of
making of people with disabilities and their
special needs is effects on clients
demonstrated in all need
dealings
People with special Understanding of
needs are actively support
encouraged and requirements for
supported to people with special
communicate ideas, needs
feelings and preferences
physical, specific
knowledge of
particular groups or
issues may be
required like the
following:
-Alcohol and other
drugs
-Cultural and
-Risk of self harm
-Women
-Men
-Community
education
-Mental health
Organizational
philosophy and goals
Legislative provision
in relation to the
rights of people with
disabilities
Basic knowledge of
human, social,
psychological,
cognitive and
physical
development
Role and
responsibility of self
and others in the
organization
Organizations
definition of
challenging
behavior
Relevant support
equipment (and
technologies)
and related
occupational health
and
safety requirements
regarding their use
Impact of particular
types of disability
Principles of
empowerment/disem
powerment in
relation to people
with special needs
Occupational health
and safety guidelines
Cultural factors
affecting people with
special needs
requirements
Understanding of
regulations and
guidelines governing
the handling of
medication
appropriate to work
with people with
special needs
Oral communication
skills (language
skills) necessary to
develop a trusting
relationship with
people with special
needs. Language
may be English or
community language
as required by
service or
organization
Communication
Team work
Negotiation
Use of equipment
Interpersonal
communication
Observation as
required by job role
Assessment as
LO2. Provide appropriate support to people with special needs

Criteria Methods
All support to people with Relevant A childcare Discussion Demonstration
special needs are organizational workplace with
provided in accordance policies and questioning
with their needs, rights procedures and
and self determination responsibilities within
it
Assistance is provided to Relevant policies, Facilities, Demonstration Interview
people with disabilities protocols and equipment
according to the practices of the and materials
employment organization organization in relevant to
guidelines relation to own work the unit of
Information required by Basic knowledge of
people with special different types of
needs are identified and disabilities and their
provided effects on clients
need
Reactions and limitations Understanding of
regarding differences are support
recognized and requirements for
appropriate assistance is people with special
sought to ensure that the needs
special needs are upheld
physical, specific
knowledge of
issues may be
required like the
following:
-Alcohol and other
drugs
-Cultural and
-Risk of self harm
-Women
-Men
-Community
education
-Mental health
Organizational
in relation to the
disabilities
Basic knowledge of
human, social,
psychological,
cognitive and
physical
development
Role and
and others in the
organization
Organizations
definition of
challenging
behavior
Relevant support
equipment (and
technologies)
and related
occupational health
and
safety requirements
regarding their use
types of disability
Principles of
empowerment/disem
powerment in
relation to people
with special needs
Occupational health
Cultural factors
special needs
requirements
Understanding of
regulations and
the handling of
medication
appropriate to work
with people with
special needs
Oral communication
skills (language
develop a trusting
relationship with
people with special
needs. Language
may be English or
community language
as required by
service or
organization
Communication
Team work
Negotiation
Use of equipment
Interpersonal
communication
Observation as
Assessment as
LO3. Assist in maintaining well being of people with special needs

Criteria Methods
People with special Relevant A childcare Discussion Demonstration
needs are provided with organizational workplace with
support in maintaining a policies and questioning
clean, safe and procedures and
comfortable environment responsibilities within
it
Situations of risk to Relevant policies, Facilities, Demonstration Interview
health and safety are protocols and equipment
responded to in practices of the and materials
accordance with organization in relevant to
established and relation to own work the unit of
approved health and activities competency
safety procedures
People with special Basic knowledge of
needs are actively different types of
encouraged to practice disabilities and their
self expression effects on clients
need
Rights and Understanding of
responsibilities of people support
with special needs are requirements for
discussed with them people with special
professionally and in a needs
non-threatening and non-
critical ways
Strategies are developed Different religious,
for people with special cultural, spiritual,
needs to assert self physical, specific
terms of knowledge of
accomplishments and particular groups or
achievements issues may be
required like the
following:
-Alcohol and other
drugs
-Cultural and
-Risk of self harm
-Women
-Men
-Community
education
-Mental health
Organizational
in relation to the
disabilities
Basic knowledge of
human, social,
psychological,
cognitive and
physical
development
Role and
and others in the
organization
Organizations
definition of
challenging
behavior
Relevant support
equipment (and
technologies)
and related
occupational health
and
safety requirements
regarding their use
types of disability
Principles of
empowerment/disem
powerment in
relation to people
with special needs
Occupational health
Cultural factors
special needs
requirements
Understanding of
regulations and
the handling of
medication
appropriate to work
with people with
special needs
Oral communication
skills (language
develop a trusting
relationship with
people with special
needs. Language
may be English or
community language
as required by
service or
organization
Communication
Team work
Negotiation
Use of equipment
Interpersonal
communication
Observation as
Assessment as
LO4. Assist people with special needs to identify and meet their needs
Criteria Methods
The dignity, privacy and Relevant A childcare Discussion Demonstration
personal choice of organizational workplace with
people with special policies and questioning
needs in relation to procedures and
needs are upheld responsibilities within
it
People with special Relevant policies, Facilities, Demonstration Interview
needs are assisted to protocols and equipment
identify, select and practices of the and materials
prioritize their specified organization in relevant to
nursing needs relation to own work the unit of
People with special Basic knowledge of
needs are assisted to different types of
identify, select, prioritize disabilities and their
and fulfil or implement effects on clients
their social, physical, need
intellectual, creative and
emotional activities
People with special Understanding of
needs are assisted to support
select and develop requirements for
strategies to meet their people with special
requirements in order to needs
achieve their nursing
needs
physical, specific
knowledge of
issues may be
required like the
following:
-Alcohol and other
drugs
-Cultural and
-Risk of self harm
-Women
-Men
-Community
education
-Mental health
Organizational
in relation to the
disabilities
Basic knowledge of
human, social,
psychological,
cognitive and
physical
development
Role and
and others in the
organization
Organizations
definition of
challenging
behavior
Relevant support
equipment (and
technologies)
and related
occupational health
and
safety requirements
regarding their use
types of disability
Principles of
empowerment/disem
powerment in
relation to people
with special needs
Occupational health
Cultural factors
special needs
requirements
Understanding of
regulations and
the handling of
medication
appropriate to work
with people with
special needs
Oral communication
skills (language
develop a trusting
relationship with
people with special
needs. Language
may be English or
community language
as required by
service or
organization
Communication
Team work
Negotiation
Use of equipment
Interpersonal
communication
Observation as
Assessment as
LO5. Assist people with special needs in maintaining an environment that enables maximum
independent living
Criteria Methods
The types, frequency and Relevant A childcare Discussion Demonstration
triggers of challenging organizational workplace with
behaviors of a person policies and questioning
with special needs are procedures and
identified, assessed and responsibilities
researched within it
Strategies for the Relevant policies, Facilities, Demonstration Interview
prevention and protocols and equipment and
management of practices of the materials
challenging behavior/s organization in relevant to the
are planned and relation to own unit of
implemented according work activities competency
to approved safety
procedures
People with special Basic knowledge
needs are encouraged of different types
and supported to express of disabilities and
self their effects on
clients need
Independent thinking Understanding of
(such as decision, support
opinion and preferences) requirements for
by people with special people with special
needs are encouraged needs
and supported
Strategies that would Different religious,
promote independence cultural, spiritual,
of people with special physical, specific
needs are developed and knowledge of
implemented particular groups
or issues may be
required like the
following:
-Alcohol and other
drugs
-Cultural and
-Risk of self harm
-Women
-Men
-Community
education
-Mental health
Organizational
philosophy and
goals
Legislative
provision in
relation to the
rights of people
with disabilities
Basic knowledge
of human, social,
psychological,
cognitive and
physical
development
Role and
responsibility of
self and others in
the organization
Organizations
definition of
challenging
behavior
Relevant support
equipment (and
technologies)
and related
occupational
health and
safety
requirements
regarding their use
types of disability
Principles of
empowerment/dise
mpowerment in
relation to people
with special needs
Occupational
health and safety
guidelines
Cultural factors
affecting people
with special needs
requirements
Understanding of
regulations and
guidelines
governing the
handling of
medication
appropriate to
work with people
with special needs
Oral
communication
skills (language
develop a trusting
relationship with
people with special
needs. Language
may be English or
community
language as
required by service
or organization
Communication
Team work
Negotiation
Use of equipment
Interpersonal
communication
Observation as
required by job
role
Assessment as
required by job
role
Basic Competency:
Unit of Competency : Maintain a healthy and safe environment
Module Title : Maintaining a healthy and safe environment
Module Descriptor : This unit covers the knowledge, skills and attitudes required to
maintain various aspects in home maintenance taking into
consideration health and safety environment.

LO1. Maintain a clean and hygienic environment
LO2. Provide a safe environment
LO3. Supervise the safety of clients

LO1. Maintain a clean and hygienic environment
Criteria Methods
Cleaning occurs as an Up to date A childcare Discussion Demonstration
ongoing process as per knowledge of workplace with
regulations regulations are questioning
understood
Appropriate cleaning Regulations on Facilities, Demonstration Interview
agents, tools and safety, health and equipment,
equipment are used in hygiene supplies and
accordance with materials
established procedures relevant to the
unit of
competency
Infection control Potential hazards to
procedures are followed children
according to established
procedures
Ventilation, lighting and Hazards of traffic for
heating/cooling are children
adequately maintained
Personal hygiene/health Risk minimization
procedures are adhered strategies and risk
to at all times reduction strategies
Beds and beddings are The spread of
cleaned to conform to infectious diseases
health, hygiene and and cross infection
safety requirements as
relevant
Strategies to
minimize the spread
of infectious
diseases
Developmental stage
Appropriate toys and
equipment safety
and risks
Legal requirements
for supervision
including worker
and child ratios
Organizational
standards, policies
and procedures
Hazards in the home
environment
Risk minimization
strategies and risk
reduction strategies
Strategies to
minimize the spread
of infectious
diseases
Interpersonal safe
use of equipment
and materials
LO2. Provide a safe environment

Criteria Methods
Organizational policies Up to date A childcare Discussion Demonstration
and procedures on safety knowledge of workplace with
are implemented as regulations are questioning
required understood
Environment protection Regulations on Facilities, Demonstration Interview
policy is implemented safety, health and equipment,
hygiene supplies and
materials
relevant to the
unit of
competency
Tools, equipment, toys Potential hazards to
and games are children
appropriate to the age of
the child
Equipment is selected, Hazards of traffic for
checked and maintained children
to ensure safety
The environment is set Risk minimization
up to ensure safety of the strategies and risk
client reduction strategies
Area is checked for The spread of
hazards and risks infectious diseases
reduction strategies are and cross infection
implemented
Fire exits are kept Strategies to
unobstructed minimize the spread
of infectious
diseases
Disposal of waste Developmental stage
materials is conducted in
a safe and hygienic way
Cleaning materials are Appropriate toys and
stored safely equipment safety
and risks
Legal requirements
for supervision
including worker
and child ratios
Organizational
standards, policies
and procedures
Hazards in the home
environment
Risk minimization
strategies and risk
reduction strategies
Strategies to
minimize the spread
of infectious
diseases
Interpersonal safe
use of equipment
and materials
LO3. Supervise the safety of clients

Criteria Methods
Clients are supervised in Up to date A childcare Discussion Demonstration
accordance with legal knowledge of workplace with
requirements and regulations are questioning
regulations understood
Rules for safe play are Regulations on Facilities, Demonstration Interview
explained, modeled and safety, health and equipment,
implemented hygiene supplies and
materials
relevant to the
unit of
competency
Direct contact with Potential hazards
individuals/group is to children
maintained
Potential risks are Hazards of traffic
identified and acted upon for children
to prevent/minimize risks
Hazards and potential Risk minimization
hazards in the strategies and risk
environment are reduction
identified and clients are strategies
informed accordingly
Emergencies and The spread of
evacuation procedures infectious diseases
are discussed and and cross infection
practiced with clients
Supervision is used as Strategies to
an opportunity to interact minimize the
with clients. spread of
infectious diseases
Developmental
stage
Appropriate toys
and equipment
safety and risks
Legal
requirements for
supervision
including worker
and child ratios
Organizational
standards, policies
and procedures
Hazards in the
home environment
Risk minimization
strategies and risk
reduction
strategies
Strategies to
minimize the
spread of
infectious diseases
Interpersonal safe
use of equipment
and materials
Basic Competency:
Unit of Competency : Respond to emergency
Module Title : Responding to emergency
Module Descriptor : This unit covers the knowledge, skills and attitudes required to
respond to emergencies which include various aspects of disease
control and prevention and emergency measures that can be
administered effectively.

LO1. Implement procedures for infection control and prevention
LO2. Recognize and respond to signs of potential illness
LO3. Respond to emergencies and accidents
LO4. Administer medication within guidelines
LO5. Respond to threats and situations of danger

LO1. Implement procedures for infection control and prevention
Criteria Methods
Exclusion guidelines for Disease spread and A childcare Discussion Demonstration
children and others transmission workplace with
suffering from an questioning
infectious condition are
followed.
Hygiene and health Guidelines for Facilities, Demonstration Interview
principles are inspection control equipment,
implemented in care supplies and
practice materials
relevant to the
unit of
competency
Infection control Indicators of child Simulation
guidelines are followed abuse
Different types of Video viewing
child abuse
Child protection
policy of service
State/territory
requirements about
responding to
indications of abuse
and reporting
process
Organizational
standards, policies
and procedures
Common childhood
illnesses
recognition,
management
strategies
Writing incident
records
Making decision
under pressure
LO2. Recognize and respond to signs of potential illness

Criteria Methods
Signs of potential illness Disease spread and A childcare Discussion Demonstration
are reported transmission workplace with
questioning
Medical assistance is Guidelines for Facilities, Demonstration Interview
sought as necessary inspection control equipment,
according to policies and supplies and
procedures materials
relevant to the
unit of
competency
Clients and relatives are Indicators of child Simulation
informed as soon as abuse
possible
Client is comforted and Different types of Video viewing
settled child abuse
Child protection
policy of service
State/territory
requirements about
responding to
and reporting
process
Organizational
standards, policies
and procedures
Common childhood
illnesses
recognition,
management
strategies
Writing incident
records
Making decision
under pressure
LO3. Respond to emergencies and accidents
Criteria Methods
The safety of self and Disease spread and A childcare Discussion Demonstration
others is ensured transmission workplace with
questioning
Immediate First Aid is Guidelines for Facilities, Demonstration Interview
provided as required inspection control equipment,
supplies and
materials
relevant to the
unit of
competency
Strategies to calm, Indicators of child Simulation
reassure and comfort abuse
clients are implemented
Details of emergency are Different types of Video viewing
recorded and reported child abuse
accurately
Information is provided to Child protection
others according to policy of service
established policies
Emergencies and State/territory
accidents are responded requirements about
to according to the responding to
established guidelines indications of abuse
and legislative and reporting
requirements process
Organizational
standards, policies
and procedures
Common childhood
illnesses
recognition,
management
strategies
Writing incident
records
Making decision
under pressure
LO4. Administer medication within guidelines

Criteria Methods
Medication is Disease spread and A childcare Discussion Demonstratio
administered according transmission workplace n with
to organizational policies questioning
and legislative
requirements.
Medication is stored Guidelines for Facilities, Demonstration Interview
according to inspection control equipment,
requirements supplies and
materials
relevant to the
unit of
competency
Medication is checked for Indicators of child Simulation
name, instructions and abuse
use by date
All administered Different types of child Video viewing
medications are abuse
documented in
accordance with
requirements
Child protection policy
of service
State/territory
requirements about
responding to
and reporting process
Organizational
standards, policies and
procedures
Common childhood
illnesses recognition,
management
strategies
Writing incident
records
Making decision under
pressure
LO5. Respond to threats and situations of danger

Criteria Methods
Remove client from Disease spread and A childcare Discussion Demonstratio
threat/danger or remove transmission workplace n with
danger/threat from client questioning
The level of immediate Guidelines for Facilities, Demonstration Interview
danger is assessed and inspection control equipment,
the situation is reported supplies and
to an appropriate person materials
relevant to the
unit of
competency
Appropriate emergency Indicators of child Simulation
procedures are abuse
implemented to ensure
the safety of children and
workers
Different types of child Video viewing
abuse
Child protection policy
of service
State/territory
requirements about
responding to
and reporting process
Organizational
standards, policies and
procedures
Common childhood
illnesses recognition,
management
strategies
Writing incident
records
Making decision under
pressure
Basic Competency:
Unit of Competency : Clean living room, dining room, bedrooms, toilets, bathrooms and
kitchen
Module Title : Cleaning living room, dining room, bedrooms, toilets, bathrooms and
kitchen
Module Descriptor : This unit covers the knowledge, skills, and attitudes required to
perform home management by providing clean, secure and safe
environment.

LO1. Clean surfaces and floors
LO2. Clean furnishing and fixtures
LO3. Make up beds and cots
LO4. Clean toilet and bathroom
LO5. Sanitize rooms
LO6. Maintain clean room environment
LO7. Clean kitchen

LO1. Clean surfaces and floors
Criteria Methods
Appropriate Procedures in Copies of Discussion Written Test/
removal/cleaning Cleaning, Polishing, Relevant Examination
equipment, supplies, Disinfecting and Standards,
materials, procedures Sanitizing Rooms Training Books
and techniques are used (Living Room, Dining and
in accordance with soil Room, Bedrooms, Assessment
and litter types and Toilets and Kitchen) Planning
established procedures Guides
All wastes are removed Types and Accident Demonstration Demonstratio
from surface based on Characteristics of Report Forms n with
procedures Floors questioning
Suitable maintenance Method of Removing Job Video viewing Observation
procedures is selected Suitable Dirt/Stain Specifications with
and applied based on and Reporting questioning
identified floor types and Forms
surface textures
Cleaning, polishing and Types/Uses/Functions Access to a
sweeping are performed of Cleaning Suitable
according to standard Equipment, Supplies Venue
operating procedures and Materials
Cleaning, polishing and Glass Types, including Manufacturer
sweeping equipment, defects /Enterprise
supplies and materials Product
are used following safety Specifications
procedures and
manufacturers
specifications
Cleaning/polishing Method of Identifying A range of
equipment are cleaned Stains, Mud, Dirt and equipment,
after use in accordance Grease including
with relevant safety personal
procedures and protective
manufacturers equipment and
instructions relevant
cleaning or
spot removing
chemicals
All cleaning, polishing, Stain Removal Material safety
sweeping materials and Techniques data sheets
equipment are stored as and equipment
per standard operating operating
procedures (SOPs) manuals, if
relevant
Routine maintenance is Effects of Pre-Existing Access to a
carried out as per SOPs Conditions on Safe registered
Work Practices provider of
assessment
services
Procedures in Chemical
Arranging Furniture Color Charts
Types and
Characteristics of
furniture and
Furnishing
Procedures in Bed
Making
Knowledge on
Different Linen and
Fabric
Procedures in
Cleaning and
Maintaining Room
Furniture and
Furnishings
Knowledge on
Different Areas Where
Dirt and Dust Can
Easily Accumulate
Schedule of House
Chores
Types of Ancillary
Rooms
Types of Home Set-Up
Types of Living Room
Appliances and
Ornament
Cleaning Rooms
Living Room,
Bedroom, Bathroom
and Kitchen
Making-Up the Bed
Arranging the Furniture
Maintaining In-Door
Plants
Chemical Handling
and Disposal
Techniques
Manual Handling
Techniques
Reporting and
Recording Information
Planning and
Organizing Work
Communication with
Others
Equipment Operation
and Cleaning
Work Planning and
Organization
Waste Minimization
Decanting Chemicals
LO2. Clean furnishing and fixtures
Criteria Methods
Furnishings and fixtures Procedures in Copies of Discussion Written Test/
are cleaned in Cleaning, Polishing, Relevant Examination
accordance with Disinfecting and Standards,
standard operating Sanitizing Rooms Training Books
procedures (Living Room, Dining and
Room, Bedrooms, Assessment
Toilets and Kitchen) Planning
Guides
Furniture positioned Types and Accident Demonstration Demonstratio
based on comfort and Characteristics of Report Forms n with
convenience and room Floors questioning
lay out
Equipment is cleaned Method of Removing Job Video viewing Observation
after use in accordance Suitable Dirt/Stain Specifications with
with relevant safety and and Reporting questioning
manufacturers Forms
instructions
All cleaning materials Types/Uses/Functions Access to a
and equipment are of Cleaning Suitable
stored following SOPs Equipment, Supplies Venue
and Materials
Routine maintenance is Glass Types, including Manufacturer
carried out or arranged defects /Enterprise
as per standard Product
operating procedures Specifications
Method of Identifying A range of
Stains, Mud, Dirt and equipment,
Grease including
personal
protective
equipment and
relevant
cleaning or
spot removing
chemicals
Stain Removal Material safety
Techniques data sheets
and equipment
operating
manuals, if
relevant
Effects of Pre-Existing Access to a
Conditions on Safe registered
assessment
services
Types and
Characteristics of
furniture and
Furnishing
Procedures in Bed
Making
Knowledge on
Different Linen and
Fabric
Procedures in
Cleaning and
Maintaining Room
Furniture and
Furnishings
Knowledge on
Dirt and Dust Can
Easily Accumulate
Schedule of House
Chores
Types of Ancillary
Rooms
Appliances and
Ornament
Cleaning Rooms
Living Room,
Bedroom, Bathroom
and Kitchen
Making-Up the Bed
Maintaining In-Door
Plants
Chemical Handling
and Disposal
Techniques
Manual Handling
Techniques
Reporting and
Planning and
Organizing Work
Communication with
Others
Equipment Operation
and Cleaning
Work Planning and
Organization
Waste Minimization
Decanting Chemicals
LO3. Make up beds and cots

Criteria Methods
Mattress is aired, freed Procedures in Copies of Discussion Written Test/
from and vacuumed in Cleaning, Polishing, Relevant Examination
accordance with SOPs Disinfecting and Standards,
Sanitizing Rooms Training Books
(Living Room, Dining and
Guides
Soiled linens an Types and Accident Demonstration Demonstratio
pillowcases are replaced Characteristics of Report Forms n with
in accordance with SOPs Floors questioning
Linens are centered and Method of Removing Job Video viewing Observation
mitered when replaced Suitable Dirt/Stain Specifications with
as per SOPs and Reporting questioning
Forms
Beds and cots are made- Types/Uses/Functions Access to a
up according to of Cleaning Suitable
prescribed procedure Equipment, Supplies Venue
and Materials
Glass Types, including Manufacturer
defects /Enterprise
Product
Specifications
Grease including
personal
protective
equipment and
relevant
cleaning or
spot removing
chemicals
and equipment
operating
manuals, if
relevant
assessment
services
Types and
Characteristics of
furniture and
Furnishing
Procedures in Bed
Making
Knowledge on
Different Linen and
Fabric
Procedures in
Cleaning and
Maintaining Room
Furniture and
Furnishings
Knowledge on
Dirt and Dust Can
Easily Accumulate
Schedule of House
Chores
Types of Ancillary
Rooms
Appliances and
Ornament
Cleaning Rooms
Living Room,
Bedroom, Bathroom
and Kitchen
Making-Up the Bed
Maintaining In-Door
Plants
Chemical Handling
and Disposal
Techniques
Manual Handling
Techniques
Reporting and
Planning and
Organizing Work
Communication with
Others
Equipment Operation
and Cleaning
Work Planning and
Organization
Waste Minimization
Decanting Chemicals
LO4. Clean toilet and bathroom

Criteria Methods
Ceilings and walls are Procedures in Copies of Discussion Written Test/
cleaned in accordance Cleaning, Polishing, Relevant Examination
with standard operating Disinfecting and Standards,
procedures and Sanitizing Rooms Training Books
techniques (Living Room, Dining and
Guides
Window edges and sills Types and Accident Demonstration Demonstratio
are wiped clean in Characteristics of Report Forms n with
accordance with Floors questioning
standard operating
procedures
Bath tub, lavatory and Method of Removing Job Video viewing Observation
toilet bowls are scrubbed Suitable Dirt/Stain Specifications with
and disinfected in and Reporting questioning
accordance with Forms
standard operating
procedures and
techniques
Accessories are washed Types/Uses/Functions Access to a
and cleaned in of Cleaning Suitable
accordance with Equipment, Supplies Venue
standard operating and Materials
procedures and
techniques
Bathroom supplies are Glass Types, including Manufacturer
replenished and defects /Enterprise
defective accessories Product
replaced as per SOPs Specifications
Equipment is cleaned Method of Identifying A range of
after use in accordance Stains, Mud, Dirt and equipment,
with manufacturers Grease including
instruction personal
protective
equipment and
relevant
cleaning or
spot removing
chemicals
All cleaning materials Stain Removal Material safety
and equipment are Techniques data sheets
stored in a safe place as and equipment
per SOPs operating
manuals, if
relevant
Routine maintenance is Effects of Pre-Existing Access to a
carried out or arranged Conditions on Safe registered
as per standard Work Practices provider of
operating procedures assessment
services
Types and
Characteristics of
furniture and
Furnishing
Procedures in Bed
Making
Knowledge on
Different Linen and
Fabric
Procedures in
Cleaning and
Maintaining Room
Furniture and
Furnishings
Knowledge on
Dirt and Dust Can
Easily Accumulate
Schedule of House
Chores
Types of Ancillary
Rooms
Appliances and
Ornament
Cleaning Rooms
Living Room,
Bedroom, Bathroom
and Kitchen
Making-Up the Bed
Maintaining In-Door
Plants
Chemical Handling
and Disposal
Techniques
Manual Handling
Techniques
Reporting and
Planning and
Organizing Work
Communication with
Others
Equipment Operation
and Cleaning
Work Planning and
Organization
Waste Minimization
Decanting Chemicals
LO5. Sanitize rooms

Criteria Methods
Sanitizing agents are Procedures in Copies of Discussion Written Test/
100% accurately Cleaning, Polishing, Relevant Examination
measured and mixed in Disinfecting and Standards,
accordance with relevant Sanitizing Rooms Training Books
safety regulations (Living Room, Dining and
Guides
Excess mixtures of Types and Accident Demonstration Demonstratio
sanitizing agents are Characteristics of Report Forms n with
disposed according to Floors questioning
environmental
requirements
Rooms are sanitized in Method of Removing Job Video viewing Observation
accordance with Suitable Dirt/Stain Specifications with
standard operating and Reporting questioning
procedures Forms
Equipment is cleaned Types/Uses/Functions Access to a
after use in accordance of Cleaning Suitable
with manufacturers Equipment, Supplies Venue
instructions and Materials
All cleaning materials Glass Types, including Manufacturer
and equipment are defects /Enterprise
stored in a safe place as Product
per SOPs Specifications
Routine maintenance is Method of Identifying A range of
carried out or arranged Stains, Mud, Dirt and equipment,
as per standard Grease including
operating procedures personal
protective
equipment and
relevant
cleaning or
spot removing
chemicals
and equipment
operating
manuals, if
relevant
assessment
services
Types and
Characteristics of
furniture and
Furnishing
Procedures in Bed
Making
Knowledge on
Different Linen and
Fabric
Procedures in
Cleaning and
Maintaining Room
Furniture and
Furnishings
Knowledge on
Dirt and Dust Can
Easily Accumulate
Schedule of House
Chores
Types of Ancillary
Rooms
Appliances and
Ornament
Cleaning Rooms
Living Room,
Bedroom, Bathroom
and Kitchen
Making-Up the Bed
Maintaining In-Door
Plants
Chemical Handling
and Disposal
Techniques
Manual Handling
Techniques
Reporting and
Planning and
Organizing Work
Communication with
Others
Equipment Operation
and Cleaning
Work Planning and
Organization
Waste Minimization
Decanting Chemicals
LO6. Maintain clean room environment

Criteria Methods
All equipment and Procedures in Copies of Discussion Written Test/
cleaning paraphernalia Cleaning, Polishing, Relevant Examination
are checked and Disinfecting and Standards,
maintained according to Sanitizing Rooms Training Books
manufacturers (Living Room, Dining and
instructions Room, Bedrooms, Assessment
Guides
All wastes are removed Types and Accident Demonstration Demonstratio
and disposed of in Characteristics of Report Forms n with
accordance with Floors questioning
employers requirements
All movable furniture and Method of Removing Job Video viewing Observation
fittings are shifted to Suitable Dirt/Stain Specifications with
allow access to hidden and Reporting questioning
dust/waste/dirt and as Forms
per SOPs
Rooms are checked Types/Uses/Functions Access to a
regularly for of Cleaning Suitable
orderliness/tidiness in Equipment, Supplies Venue
accordance with and Materials
employers requirements
Glass Types, including Manufacturer
defects /Enterprise
Product
Specifications
Grease including
personal
protective
equipment and
relevant
cleaning or
spot removing
chemicals
and equipment
operating
manuals, if
relevant
assessment
services
Types and
Characteristics of
furniture and
Furnishing
Procedures in Bed
Making
Knowledge on
Different Linen and
Fabric
Procedures in
Cleaning and
Maintaining Room
Furniture and
Furnishings
Knowledge on
Dirt and Dust Can
Easily Accumulate
Schedule of House
Chores
Types of Ancillary
Rooms
Appliances and
Ornament
Cleaning Rooms
Living Room,
Bedroom, Bathroom
and Kitchen
Making-Up the Bed
Maintaining In-Door
Plants
Chemical Handling
and Disposal
Techniques
Manual Handling
Techniques
Reporting and
Planning and
Organizing Work
Communication with
Others
Equipment Operation
and Cleaning
Work Planning and
Organization
Waste Minimization
Decanting Chemicals
LO7. Clean kitchen

Criteria Methods
Soiled dishes, pots, pans Procedures in Copies of Discussion Written Test/
and linen are washed in Cleaning, Polishing, Relevant Examination
accordance with Disinfecting and Standards,
standard operating Sanitizing Rooms Training Books
procedures (Living Room, Dining and
Guides
Cleaned/dried dishes, Types and Accident Demonstration Demonstratio
pots and pans are stored Characteristics of Report Forms n with
as per standard Floors questioning
operating procedures
Kitchen appliances are Method of Removing Job Video viewing Observation
cleaned in accordance Suitable Dirt/Stain Specifications with
with standard operating and Reporting questioning
procedures Forms
Kitchen fixtures, tables Types/Uses/Functions Access to a
and chairs are wiped in of Cleaning Suitable
accordance with Equipment, Supplies Venue
standard operating and Materials
procedures
Floor is mopped and Glass Types, including Manufacturer
dried in accordance with defects /Enterprise
standard operating Product
procedures Specifications
Kitchen supplies are Method of Identifying A range of
inspected and Stains, Mud, Dirt and equipment,
replenished in Grease including
accordance with personal
standard operating protective
procedures equipment and
relevant
cleaning or
spot removing
chemicals
and equipment
operating
manuals, if
relevant
assessment
services
Types and
Characteristics of
furniture and
Furnishing
Procedures in Bed
Making
Knowledge on
Different Linen and
Fabric
Procedures in
Cleaning and
Maintaining Room
Furniture and
Furnishings
Knowledge on
Dirt and Dust Can
Easily Accumulate
Schedule of House
Chores
Types of Ancillary
Rooms
Appliances and
Ornament
Cleaning Rooms
Living Room,
Bedroom, Bathroom
and Kitchen
Making-Up the Bed
Maintaining In-Door
Plants
Chemical Handling
and Disposal
Techniques
Manual Handling
Techniques
Reporting and
Planning and
Organizing Work
Communication with
Others
Equipment Operation
and Cleaning
Work Planning and
Organization
Waste Minimization
Decanting Chemicals
Basic Competency:
Unit of Competency : Wash and iron clothes, linen and fabric
Module Title : Washing and ironing clothes, linen and fabric
Module Descriptor : This unit covers the knowledge, skills, and attitudes required to
perform home management by providing clean, secure and safe
environment.

LO1. Check and sort clothes, linens and fabrics
LO2. Remove stains
LO3. Prepare washing equipment and supplies
LO4. Perform laundry
LO5. Dry clothes, linen and fabric
LO6. Iron clothes, linens and fabrics

LO1. Check and sort clothes, linens and fabrics
Criteria Methods
Soiled clothes, linen and Procedures in Sorting Facilities, Discussion Written Test/
fabrics are sorted Laundry equipment, Examination
according to texture, supplies and
color, size and defects materials
relevant to the
unit of
competency
Sorted items are Principles and Demonstration Demonstratio
prioritized according to Procedures in Darning n with
the cleaning process Holes and Tears questioning
required ad the urgency
of the item
Defective clothing, linen Hygiene, Health and Observation
and fabric are Safety issues Specific with
sewn/darned using to Laundry Operations questioning
appropriate threads and
stitches
Types/Uses and
Handling of Laundry
Chemicals
Principles and
Procedures in
Removing Stains
Types/Uses of Stain
Removing Agents
Language Label
(Fabric and Garments
Labels)
Types and
Characteristics of
Clothes, Linen and
Fabric
Standard Procedures
in Checking and
Preparing Washing
Machine
Procedures in
Preparing Laundry
Supplies and Materials
Preparing Mixtures or
Bleaching Solutions
Types and Uses of
Washing Machines
and Dryers
Principles and
Procedures in
Washing, Drying and
Ironing Clothes, Linen
and Fabric
Hygiene, Health and
Safety Issues of
Specific Relevance to
Laundry Operations
Maintenance of
Laundry Area
Procedures in Drying
Clothes, Linen and
Fabric
Procedures in Ironing
Clothes, Linen and
Fabric
Types/Uses of Ironing
Equipment, Tools and
Paraphernalia
Procedures in Storing
Clothes, Linen and
Fabric
Basics of Pressing
Types and Uses of
Irons, Ironing Boards
and Ironing
Accessories
Types and Use of
Hangers
Folding Method and
Techniques
Pressing Procedures
Checking and sorting
soiled clothes, linen
and fabric
Removing Stains
Preparing washing
equipment and
supplies
Performing laundry
Drying clothes, linen
and fabric
Ironing clothes, linen
and fabric
LO2. Remove stains

Criteria Methods
Personal protective Procedures in Sorting Facilities, Discussion Written Test/
paraphernalia are worn in Laundry equipment, Examination
accordance with supplies and
standard operating materials
procedures (SOPs) relevant to the
unit of
competency
Stain removing agents Principles and Demonstration Demonstratio
and chemicals are used Procedures in Darning n with
in accordance with Holes and Tears questioning
manufacturers
instruction
Stains are treated and Hygiene, Health and Observation
removed using correct Safety issues Specific with
chemicals or agents to Laundry Operations questioning
All stain removing agents Types/Uses and
and chemicals are stored Handling of Laundry
following safety Chemicals
procedures
Principles and
Procedures in
Removing Stains
Types/Uses of Stain
Removing Agents
Language Label
Labels)
Types and
Characteristics of
Clothes, Linen and
Fabric
Standard Procedures
in Checking and
Preparing Washing
Machine
Procedures in
Preparing Laundry
Bleaching Solutions
Types and Uses of
Washing Machines
and Dryers
Principles and
Procedures in
Washing, Drying and
and Fabric
Hygiene, Health and
Safety Issues of
Laundry Operations
Maintenance of
Laundry Area
Clothes, Linen and
Fabric
Clothes, Linen and
Fabric
Paraphernalia
Clothes, Linen and
Fabric
Basics of Pressing
Types and Uses of
and Ironing
Accessories
Types and Use of
Hangers
Folding Method and
Techniques
Pressing Procedures
and fabric
Removing Stains
Preparing washing
equipment and
supplies
Performing laundry
and fabric
and fabric
LO3. Prepare washing equipment and supplies

Criteria Methods
Laundry area is cleaned Procedures in Sorting Facilities, Discussion Written Test/
and made ready at all Laundry equipment, Examination
times supplies and
materials
relevant to the
unit of
competency
Laundry supplies and Principles and Demonstration Demonstratio
materials are prepared Procedures in Darning n with
and made available at all Holes and Tears questioning
times
Washing machine is Hygiene, Health and Observation
checked and prepared Safety issues Specific with
for operation per manual to Laundry Operations questioning
procedures
Types/Uses and
Handling of Laundry
Chemicals
Principles and
Procedures in
Removing Stains
Types/Uses of Stain
Removing Agents
Language Label
Labels)
Types and
Characteristics of
Clothes, Linen and
Fabric
Standard Procedures
in Checking and
Preparing Washing
Machine
Procedures in
Preparing Laundry
Bleaching Solutions
Types and Uses of
Washing Machines
and Dryers
Principles and
Procedures in
Washing, Drying and
and Fabric
Hygiene, Health and
Safety Issues of
Laundry Operations
Maintenance of
Laundry Area
Clothes, Linen and
Fabric
Clothes, Linen and
Fabric
Paraphernalia
Clothes, Linen and
Fabric
Basics of Pressing
Types and Uses of
and Ironing
Accessories
Types and Use of
Hangers
Folding Method and
Techniques
Pressing Procedures
and fabric
Removing Stains
Preparing washing
equipment and
supplies
Performing laundry
and fabric
and fabric
LO4. Perform laundry
Criteria Methods
Correct laundry method Procedures in Sorting Facilities, Discussion Written Test/
is selected as per SOPs Laundry equipment, Examination
supplies and
materials
relevant to the
unit of
competency
Clothes, linen and fabric Principles and Demonstration Demonstratio
are washed according to Procedures in Darning n with
the labeling codes and Holes and Tears questioning
washing instructions
Laundry equipment is Hygiene, Health and Observation
used in accordance with Safety issues Specific with
manufacturers to Laundry Operations questioning
instruction
Clothing, linen and fabric Types/Uses and
are freed from stain, dirt Handling of Laundry
and unpleasant odor Chemicals
after washing based on
procedures
Washed clothes, linen Principles and
and fabric are sun- Procedures in
dried/machine dried as Removing Stains
per instructions
Dried clothes, linen and Types/Uses of Stain
fabric are freed from Removing Agents
unpleasant odor and
static cling
Washing area is cleaned Language Label
in accordance with safety (Fabric and Garments
and health procedures Labels)
Equipment is cleaned Types and
after use in accordance Characteristics of
with manufacturers Clothes, Linen and
instructions. Fabric
All cleaning materials Standard Procedures
and equipment are in Checking and
stored following safety Preparing Washing
procedures Machine
Routine maintenance is Procedures in
carried out or arranged Preparing Laundry
as per standard Supplies and Materials
operating procedures
Bleaching Solutions
Types and Uses of
Washing Machines
and Dryers
Principles and
Procedures in
Washing, Drying and
and Fabric
Hygiene, Health and
Safety Issues of
Laundry Operations
Maintenance of
Laundry Area
Clothes, Linen and
Fabric
Clothes, Linen and
Fabric
Paraphernalia
Clothes, Linen and
Fabric
Basics of Pressing
Types and Uses of
and Ironing
Accessories
Types and Use of
Hangers
Folding Method and
Techniques
Pressing Procedures
and fabric
Removing Stains
Preparing washing
equipment and
supplies
Performing laundry
and fabric
and fabric
LO5. Dry clothes, linen and fabric
Criteria Methods
Washed clothes, linen Procedures in Sorting Facilities, Discussion Written Test/
and fabric are dried Laundry equipment, Examination
according to procedures supplies and
materials
relevant to the
unit of
competency
Drying machine is Principles and Demonstration Demonstratio
prepared according to Procedures in Darning n with
procedure Holes and Tears questioning
Dried clothes, linen and Hygiene, Health and Observation
fabric are removed when Safety issues Specific with
dryer bell rings or stops to Laundry Operations questioning
to prevent wrinkles and
to minimize need for
ironing
Clothes, linen and fabric Types/Uses and
are dried without wrinkles Handling of Laundry
according to procedures Chemicals
Principles and
Procedures in
Removing Stains
Types/Uses of Stain
Removing Agents
Language Label
Labels)
Types and
Characteristics of
Clothes, Linen and
Fabric
Standard Procedures
in Checking and
Preparing Washing
Machine
Procedures in
Preparing Laundry
Bleaching Solutions
Types and Uses of
Washing Machines
and Dryers
Principles and
Procedures in
Washing, Drying and
and Fabric
Hygiene, Health and
Safety Issues of
Laundry Operations
Maintenance of
Laundry Area
Clothes, Linen and
Fabric
Clothes, Linen and
Fabric
Paraphernalia
Clothes, Linen and
Fabric
Basics of Pressing
Types and Uses of
and Ironing
Accessories
Types and Use of
Hangers
Folding Method and
Techniques
Pressing Procedures
and fabric
Removing Stains
Preparing washing
equipment and
supplies
Performing laundry
and fabric
and fabric
LO6. Iron clothes, linens and fabrics

Criteria Methods
Ironing is done in Procedures in Sorting Facilities, Discussion Written Test/
accordance to the Laundry equipment, Examination
standard procedures supplies and
materials
relevant to the
unit of
competency
Ironed clothes, linens Principles and Demonstration Demonstratio
and fabrics are folded, Procedures in Darning n with
placed in a hanger and Holes and Tears questioning
stored in designated
cabinets as per
instructions
Ironing equipment and Hygiene, Health and Observation
materials are stored in Safety issues Specific with
the appropriate area to Laundry Operations questioning
following safety
procedures
Types/Uses and
Handling of Laundry
Chemicals
Principles and
Procedures in
Removing Stains
Types/Uses of Stain
Removing Agents
Language Label
Labels)
Types and
Characteristics of
Clothes, Linen and
Fabric
Standard Procedures
in Checking and
Preparing Washing
Machine
Procedures in
Preparing Laundry
Bleaching Solutions
Types and Uses of
Washing Machines
and Dryers
Principles and
Procedures in
Washing, Drying and
and Fabric
Hygiene, Health and
Safety Issues of
Laundry Operations
Maintenance of
Laundry Area
Clothes, Linen and
Fabric
Clothes, Linen and
Fabric
Paraphernalia
Clothes, Linen and
Fabric
Basics of Pressing
Types and Uses of
and Ironing
Accessories
Types and Use of
Hangers
Folding Method and
Techniques
Pressing Procedures
and fabric
Removing Stains
Preparing washing
equipment and
supplies
Performing laundry
and fabric
and fabric
Basic Competency:
Unit of Competency : Prepare hot and cold meals/food
Module Title : Preparing hot and cold meals/food
Module Descriptor : This unit covers the knowledge, skills and attitudes in cooking basic
hot food and cold meals. It includes preparation of ingredients,
cooking meals and dishes according to recipes, present, prepare
cooked dishes/sauces, preparation of appetizers, butter designs,
desserts, salads, sandwiches, sauces, dressing garnishes and
preparing centers pieces.

LO1. Prepare ingredients according to recipes
LO2. Cook meals and dishes according to recipes
LO3. Present cooked dishes
LO4. Prepare sauces, dressings and garnishes
LO5. Prepare Appetizers
LO6. Prepare desserts and salads
LO7. Prepare sandwiches
LO8. Store excess foods and ingredients
LO9. Convert unconsumed cooked food

LO1. Prepare ingredients according to recipes
Criteria Methods
Ingredients are Food Theory Facilities, Discussion Written Test/
purchased in accordance equipment, Examination
with purchase list supplies and
materials
relevant to
the unit of
competency
Mise en place is Materials Specifications Demonstration Demonstratio
checked as per SOPs and Uses n with
questioning
Thawing is prepared Tools and Equipment: Observation
according to thawing Uses and Specifications with
procedures questioning
Meat are prepared Codes and Regulations
according to procedures - Pertinent food and
and prescribed recipe drink sanitation laws,
rules and regulations
Vegetables are prepared Maintenance Operation
according to the manner
of preparation
Seafood are prepared Balance Diet
according to method of
preparation
Nutrition
Serving
Safe Work Practices and
First Aid Regulations
Personal Hygiene
Providing Safe Food
Food and Safety Hazard
Safe Food Handling
Food Costing and
Portioning
Food Storage
Method of Preparing
Salad
Handling of Kitchen
Equipment
Cooking Method
Handling of Kitchen
Equipment
Proper Storing
Food Costing and
Portioning
LO2. Cook meals and dishes according to recipes

Criteria Methods
Soup is cooked as per Food Theory Facilities, Discussion Written Test/
menu equipment, Examination
supplies and
materials
relevant to
the unit of
competency
Vegetable dishes are Materials Specifications Demonstration Demonstratio
cooked according to and Uses n with
recipe questioning
Meat dishes are cooked Tools and Equipment: Observation
according to culinary Uses and Specifications with
Method questioning
Poultry and game dishes Codes and Regulations
are cooked according to - Pertinent food and
recipe drink sanitation laws,
Sea food dishes are Maintenance Operation
cooked according to
recipe
Egg dishes are cooked Balance Diet
according to clients
preference
Pasta grain and Nutrition
farinaceous dishes are
cooked according to
recipe
Serving
Personal Hygiene
Providing Safe Food
Safe Food Handling
Food Costing and
Portioning
Food Storage
Method of Preparing
Salad
Handling of Kitchen
Equipment
Cooking Method
Handling of Kitchen
Equipment
Proper Storing
Food Costing and
Portioning
LO3. Present cooked dishes

Criteria Methods
Serving portion is Food Theory Facilities, Discussion Written Test/
standardized equipment, Examination
supplies and
materials
relevant to
the unit of
competency
Presentation of cooked Materials Specifications Demonstration Demonstratio
dishes are developed and Uses n with
and corrected in questioning
accordance with SOPs
Food quality is Tools and Equipment: Observation
maintained and checked Uses and Specifications with
as per SOPs. questioning
Time and temperature Codes and Regulations
condition of foods is - Pertinent food and
ensured before serving drink sanitation laws,
based on freezing rules and regulations
temperature
Maintenance Operation
Balance Diet
Nutrition
Serving
Personal Hygiene
Providing Safe Food
Safe Food Handling
Food Costing and
Portioning
Food Storage
Method of Preparing
Salad
Handling of Kitchen
Equipment
Cooking Method
Handling of Kitchen
Equipment
Proper Storing
Food Costing and
Portioning
LO4. Prepare sauces, dressings and garnishes

Criteria Methods
Materials, Food Theory Facilities, Discussion Written Test/
equipment/utensils are equipment, Examination
prepared prior to supplies and
preparation of sauces, materials
dressings and garnishes relevant to
as per SOPs the unit of
competency
Sauces, garnishes, hot Materials Specifications Demonstration Demonstratio
and cold dressing are and Uses n with
prepared as per SOPs. questioning
Tools and Equipment: Observation
Uses and Specifications with
questioning
Codes and Regulations
- Pertinent food and
drink sanitation laws,
Balance Diet
Nutrition
Serving
Personal Hygiene
Providing Safe Food
Safe Food Handling
Food Costing and
Portioning
Food Storage
Method of Preparing
Salad
Handling of Kitchen
Equipment
Cooking Method
Handling of Kitchen
Equipment
Proper Storing
Food Costing and
Portioning
LO5. Prepare Appetizers

Criteria Methods
Doeuvres are prepared Food Theory Facilities, Discussion Written Test/
according to requirement equipment, Examination
and preference of client supplies and
materials
relevant to
the unit of
competency
Canapes are prepared Materials Specifications Demonstration Demonstratio
according to requirement and Uses n with
for preference of client questioning
Finger foods are Tools and Equipment: Observation
prepared according to Uses and Specifications with
requirement or questioning
preference of client
Codes and Regulations
- Pertinent food and
Balance Diet
Nutrition
Serving
Personal Hygiene
Providing Safe Food
Safe Food Handling
Food Costing and
Portioning
Food Storage
Method of Preparing
Salad
Handling of Kitchen
Equipment
Cooking Method
Handling of Kitchen
Equipment
Proper Storing
Food Costing and
Portioning
LO6. Prepare desserts and salads

Criteria Methods
Materials, Food Theory Facilities, Discussion Written Test/
equipment/utensils used equipment, Examination
for cooking are prepared supplies and
as per SOPs materials
relevant to
the unit of
competency
Sherbets, ices and ice Materials Specifications Demonstration Demonstratio
cream are prepared in and Uses n with
accordance with questioning
prescribed procedures
Fruit desserts are Tools and Equipment: Observation
prepared as per Uses and Specifications with
prescribed procedures questioning
Pastry desserts are Codes and Regulations
prepared as per - Pertinent food and
prescribed procedures drink sanitation laws,
Mousse is prepared as Maintenance Operation
per prescribed
procedures
Cold salads and molded Balance Diet
salads are prepared as
per prescribed
procedures
Nutrition
Serving
Personal Hygiene
Providing Safe Food
Safe Food Handling
Food Costing and
Portioning
Food Storage
Method of Preparing
Salad
Handling of Kitchen
Equipment
Cooking Method
Handling of Kitchen
Equipment
Proper Storing
Food Costing and
Portioning
LO7. Prepare sandwiches

Criteria Methods
Hot sandwiches are Food Theory Facilities, Discussion Written Test/
prepared as per SOPs equipment, Examination
supplies and
materials
relevant to
the unit of
competency
Cold dressings are Materials Specifications Demonstration Demonstratio
prepared as per SOPs and Uses n with
questioning
Hot sauces are prepared Tools and Equipment: Observation
as per SOPs Uses and Specifications with
questioning
Cold sauces are Codes and Regulations
prepared as per SOPs - Pertinent food and
Balance Diet
Nutrition
Serving
Personal Hygiene
Providing Safe Food
Safe Food Handling
Food Costing and
Portioning
Food Storage
Method of Preparing
Salad
Handling of Kitchen
Equipment
Cooking Method
Handling of Kitchen
Equipment
Proper Storing
Food Costing and
Portioning
LO8. Store excess foods and ingredients

Criteria Methods
Unconsumed food are Food Theory Facilities, Discussion Written Test/
stored according to equipment, Examination
procedures supplies and
materials
relevant to
the unit of
competency
Excess ingredients are Materials Specifications Demonstration Demonstratio
stored according to and Uses n with
clients requirement questioning
Proper method of Tools and Equipment: Observation
refrigeration and proper Uses and Specifications with
storing of dry food is questioning
implemented as per
SOPs
Wet and dry food Codes and Regulations
ingredients are properly - Pertinent food and
stored as per SOPs drink sanitation laws,
Balance Diet
Nutrition
Serving
Personal Hygiene
Providing Safe Food
Safe Food Handling
Food Costing and
Portioning
Food Storage
Method of Preparing
Salad
Handling of Kitchen
Equipment
Cooking Method
Handling of Kitchen
Equipment
Proper Storing
Food Costing and
Portioning
LO9. Convert unconsumed cooked food

Criteria Methods
Unconsumed cooked Food Theory Facilities, Discussion Written Test/
food is equipment, Examination
converted/transformed supplies and
into new dishes as per materials
SOPs relevant to
the unit of
competency
Unconsumed cooked Materials Specifications Demonstration Demonstratio
food is store/frozen at and Uses n with
temperature of zero questioning
degrees and in
Packed/wrapped Tools and Equipment: Observation
uncooked food are Uses and Specifications with
frozen at zero degrees F questioning
temperature and in
Packed/wrapped food for Codes and Regulations
storage is prepared as - Pertinent food and
per SOPs drink sanitation laws,
Uncooked food is Maintenance Operation
maintained at proper
temperature and as per
SOPs
Balance Diet
Nutrition
Serving
Personal Hygiene
Providing Safe Food
Safe Food Handling
Food Costing and
Portioning
Food Storage
Method of Preparing
Salad
Handling of Kitchen
Equipment
Cooking Method
Handling of Kitchen
Equipment
Proper Storing
Food Costing and
Portioning

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TESDA-OP CO-01-F11

TOOLS EQUIPMENT MATERIAL

QTY DESCRIPTION QTY DESCRIPTION QTY DESCRIPTION

1 pc. Clothes humper 1 pc. Stethoscope 1. Mother and Care Baby

High chair/ booster seat/

Based on a class intake of 25 students/trainees.

Total Area in Sq.

3.6 TRAINERS QUALIFICATIONS

TRAINER QUALIFICATION I (TQ II)

* Optional. Only when required by the hiring institution.

Reference: TESDA Board Resolution No. 2004-03

3.7 INSTITUTIONAL ASSESSMENT

Institutional assessment is undertaken by trainees to determine their achievement of units of

Summary of Learning Outcomes:

Details of Learning Outcomes:

LO2. Participate in workplace meetings and discussions

LO3. Complete relevant work related documents

Summary of Learning Outcomes:

Details of Learning Outcomes:

Assessment Contents Conditions Methodologies Assessment

LO3. Work as a team member

Summary of Learning Outcomes:

Details of Learning Outcomes:

LO3. Maintain professional growth and development

Summary of Learning Outcomes:

Details of Learning Outcomes:

LO2. Evaluate hazards and risks

LO3. Control hazards and risks

LO4. Maintain OHS awareness

Summary of Learning Outcomes:

Details of Learning Outcomes:

LO3. Monitor infection control performance and implement improvements in practices

Summary of Learning Outcomes:

Details of Learning Outcomes:

LO2. Apply response

LO3. Report and review incidents

Summary of Learning Outcomes:

Details of Learning Outcomes:

LO2. Apply basic first aid techniques

LO3. Communicate details of the incident

Summary of Learning Outcomes:

Details of Learning Outcomes:

LO2. Establish and maintain good interpersonal relationship with patients

LO3. Act in a respectful manner at all times

LO4. Evaluate own work to maintain a high standard of patient service

Summary of Learning Outcomes:

Details of Learning Outcomes:

LO2. Bathe and dress infants and toddlers

LO3. Feed infants and toddlers

LO4. Put infants and toddlers to sleep

Summary of Learning Outcomes:

Details of Learning Outcomes:

LO2. Bathe and dress children

LO3. Feed children

Summary of Learning Outcomes:

Details of Learning Outcomes:

LO3. Stimulate childrens awareness and creativity

LO4. Foster childrens self esteem and development of self concept

Summary of Learning Outcomes:

Details of Learning Outcomes:

Summary of Learning Outcomes:

Details of Learning Outcomes:

LO2. Provide appropriate support to the elderly