Business Communications Examination Questions

Spring term, 2008

1, COMMUNICATION
- Which are the basic elements in communication?
- Which are the six steps (or stages) of communication?
- What is the role of encoding and decoding in the communication process?
- What is the interpersonal communication?

2, HUMAN BEHAVIOR: MOTIVES AND NEEDS

- What is the meaning of motivation?
- Which are the survival and security needs in Maslows Hierarchy of Basic Needs?
- Characterize the affiliation, recognition and self-actualization needs!
- Describe the frustration concept in motivation!

3, LEARNING AND TEACHING

- Which are the three types of learning products?
- What is the role of memory?
- Which is the efficient way of reinforcing behavior?

4, CULTURE AND COMMUNICATION

- List some of the characteristics of communication!
- What does Hartleys model of communication say? (Figure!)
- Compare the oral and written channels of communication!

5, THE LECTURE
- Which factors have to be taken into account in lecturing?
- Which are the main parts of a lecture?
- What is the role of preparing the outline of a lecture?
- List the characteristics of a good lecturer!

6, VISUAL AIDS
- Which are the reasons to use visual aids?
- How can we plan a visual aid?
- What is the meaning of this sentence: Seeing is believing.
- Can we save time by using visual aids?

7, GROUP DISCUSSION
- Which are the possible objectivesto use group discussions in communication?
- Which are the advantages and disadvantages of group discussion?
- Describe the most important duties of a discussion leader!