Knight Frank (India) Private Limited.

PREAMBLE TO THE SYSTEMS AND CONTROLS MANUAL (KF WOW) FOR

PROJECT MANAGEMENT CONSULTANCY

Introduction

Knight Frank (KF) stands for the highest standards of quality and integrity in global
property transactional, projects and facilities management and advisory services. Our
reputation for uncompromising professionalism in everything we do is earned day in
and day out serving our clients and earning their trust. Its global network, including US
based Newmark Knight Frank, encompasses 196 offices in 38 countries across six
continents and has more than 6,770 professionals.

Knight Frank (India) Pvt. Ltd. (KFIPL) is part of Knight Frank Global network and
provides a wide range of services including Project Management Consultancy (PMC)
and Facilities Management Services (FMS).

Knight Franks professional and technically qualified team members, endeavour to

complete projects on or before schedule, by implementing best Project Management
practices documented in this manual hereinafter known as KFWoW (Knight Frank Way
of Working).

Purpose

The purpose of this manual is:

To outline an approach to manage the projects from concept design to project
handover
To standardise documentation across projects and locations
To ensure adequate controls are in place through periodic reviews, compliance,
measurements and inspections
To understand roles and responsibilities of respective project personnel

KFWoW provides guidelines to execute the work, checklists for quality checks and its
respective standard formats to be used while carrying out the activities detailed in this
manual.

Responsibility and accountability

For simplicity and ease of use, the current functional/operational designations relevant
to the concerned functions have been indicated. These could be subject to change
depending on the exigencies of business and project scope. The Senior Consultant and
Project Head/ Project Manager are responsible and accountable for the delegation of
work as per the Site requirements.
 Knight Frank (India) Private Limited.
Key business processes of PMC

The Key business processes for our division have been broadly classified as below:
Business Development
Execution and Project Control
Contract Administration
Procurement Support
Quality assurance and quality control
Quantity Survey, if required by client
Value Engineering
Project closure
Billing to client

Document Change

The manual has been prepared considering the organisations current setup and
business practises and would require revision in due course. These would be informed
to you as and when changes are made. Project personnel must stick to the instructions
and not deviate from the procedures or formats and they must fill up a Document
Change Request (DCR) duly approved by the respective Project Manager. The Project
Manager is responsible to forward the same to the Management Representative.

Conclusion

Every employee while undertaking the process / activity should clearly understand
that actions taken must remain within the bounds of:
Company policies, rules, manuals, procedures, etc
Governing statutes and regulatory / legal compliance
The governing business principles of the organisation.

All employees of the PMC Division are encouraged to utilise/ implement the manual in
their day to day functions.