# ERROR COMMENT EXPLANATION

invalid creditcard, bank account number or Your transaction has been declined. Please try again and enter the full 16-digit
1 100.100.101
bank name number of your credit card when you make a new payment.
Your last payment was declined. Please enter the full expiry date on the front of
2 100.100.300 request contains no year
your card and try again.
Your payment was not processed. Please enter your name as it appears on your
3 100.100.402 cc/bank account holder not valid
card and try again.
Your payment was not processed. Please enter your name as it appears on your
4 100.100.401 cc/bank account holder too short or too long
card and try again.
Your transaction has been declined. You can contact your card provider and try
5 800.100.151 transaction declined (invalid card)
again. You can also contact our Customer Service at 0203 695 8755.
Your last payment was declined. Please enter the full expiry date on the front of
6 800.100.157 transaction declined (wrong expiry date)
your card and try again.
transaction declined (card type is not The card used on your last payment attempt is not accepted. You can try again
7 800.100.169
processed by the authorization center) with MasterCard/Visa or Paysafecard.
The card used on your last payment attempt is expired. Please contact your
8 100.100.303 card expired
bank to receive your new credit card and try again.
Your recent payment was not processed. Please contact your bank or your
9 800.100.152 transaction declined by authorization system
prepaid card provider before making a new attempt.
Your transaction has been declined. You can try again later. If you need help
10 900.100.400 timeout at connectors/acquirer side
with your payment, please contact our Customer Service at 0203 695 8755.
unexpected communication error with Your transaction has been declined. You can try again later. If you need help
11 900.100.100
connector/acquirer with your payment, please contact our Customer Service at 0203 695 8755.
Your last transaction was declined. Please enter the 3 digit number on the back
12 800.100.153 transaction declined (invalid CVV)
of your card (Security code) and try again.
We noticed your last payment didn't go through. Please make sure to enter
13 100.380.501 risk management transaction timeout
your Verified by Visa details and password correctly on the payment page.
Your transaction has been declined. You can try again later. If you need help
14 900.100.600 connector/acquirer currently down
with your payment, please contact our Customer Service at 0203 695 8755.
Your transaction has been declined. You can try again later. If you need help
15 999.999.999 other
with your payment, please contact our Customer Service at 0203 695 8755.