DIOSCORO A. LUPENA JR.

284DuSouvenir Mobile(514)9620150
Laval,QubecH7N5N2 abrytonus@yahoo.com

Myworkexperienceofthelast18yearshasinvolvedsoftwaretesting,installing,
maintainingandtroubleshootingvarioustypesofhardwareandsoftware.
TechnicalProficiencies:
PCSoftwareandHardwarerepairsandinstallations
DisasterRecoveryPlanning(BackupandRestore)
TCP/IPNetworking
SAPR3JobschedulingandUsermaintenance
HelpDeskconcepts,practicesandprocedure(ITIL)
Installation/ActiveDirectory/Windows7,/Vista/XP
ProficientinInternetrelatedapplicationssuchasEMailclients,FTPclients
andWebBrowsers.
Fullyqualifiedfieldengineer.Highdegreeoftroubleshooting.

ProfessionalExperience

CanadaLeadTechnician,WiproLimitedMarch2016topresent
ImacTechnician,Unisys July08,2011toMarch2016

AssignedatNovartisPharmaceutical,Dorval
Providesonsitesupportforhardwareandsoftwareissues
ProficiencyinBMCRemedyITServicemanagementsuite
IpadmobileIronconfiguration
Install,configureandupgradeofIpadandpersonalcomputers(Desktops,
Laptops,tablets),printersandrelatedperipherals
Performweeklyreportingrequirementsforinventory(GlobalAssets
ManagementSystem)
Responsibleforonsiteinstalling,maintainingandrepairingcompanyand
multivendorsystemswhichincludehardware,softwareandnetworking
productsaswellasoperatingsystems.
Ensurescustomersatisfactionbyadvisingcustomersonpreventative
maintenanceandconfigurationswhichmayimpactproductperformance.
Takesresponsibilityforpotentialordesiredfollowupservices(Sales/Systems
Engineering)orproblemescalation.

Technician,Temporaryemployment April2011
PlasmontInternational,Laval
Helpinguserstothedaytodayfunctions(Endusersupport)
Configuringapplicationstousersspecification(Usersprofile)
MSOutlook2010configuration
KeyAchievements:
IwasabletosolvetemporaryprofileissuewithWindows7atPlasmontIntl.One
particularusersprofilewascorruptedbuthehasnoproblemwhenlogginginto
anothercomputer.Iwasabletosolveitbygoingintoregistryanddeletethe
affectedprofilessubfolderinsteadofreimagingthecomputerwhichwoulddefinitely
takealotoftime.

DIOSCORO A. LUPENA JR.

284DuSouvenir Mobile(514)9620150
Laval,QubecH7N5N2 abrytonus@yahoo.com

ComputerTechnician NovembertoDecember2010
CienaCorporation,TLCommunications,Montral
PartoftheRollUpproject(PCdeploymentatCienaCorp)
InstallcompanystandardPCimagefordeployment
CreatingandescalatingticketsinMagicHelpDesk
Troubleshootnetwork/TCP/IPproblem
InstallingVPN,printersandofficeapplications
Responsibleindatamigration(Backupandrestore)
AvayaSoftphoneandOneXCommunicatortechnicalsupport
Provideclientsupportandtechnicalissueresolution
Configurationofclient'sequipmenttoconnecttotheInternetviaDSLRouter

ServiceDeskAgent/TechnicalSupport May1993toJune2008
PeerlessClothingInc.,Montral
ManageNovellConsoleOne,WindowsXP,VistaandWindows7
Handle,diagnoseandresolveservicecalls,incidentsandworkorders.
PerformHPOpenviewServiceDeskfunctionality
IdentifiessoftwareglitchesbeforeGoLivedate.
ResponsibleinoperatingHP3000987150sxand927MPE/Xi,basicHPUX
SAM,doingbackups,validationandrestores.
HPOpenviewStorageDataProtectorandOmnibackIIStorage
MonitoringnetworkBackup,BusinessObjectsusersmaintenance
UseITILInformationtechnologyInfrastructureLibrary
SAPR3monitoring,JobSchedulingandusermaintenance.
Troubleshooting,functionalitiesandusermaintenance.
MasterconsoleoperatorforHP3000987/150sx.
Storesandrestorespayrollaccounts.
Attendusersrequestandupdatethemforoperatingfunctions
UseMicrosoftExcel,Word,Lotus123,WordPerfect,UnixDesktopHP715/80
(MultiMediaworkstation).
Performdataentry,streamandrunjobsinHP3000.
KeyAchievements:
Iwasabletomanagethefullbackupscheduleofourserverswhichconsistofabout
12serversandnumerousdatabase,reducingdowntimeduringbackupandmost
importantlysavingcompanymoneywithouthavingtobuyanotherHPSurestore
2/20HPLTOUltriumbyconsistentlymodifyingthedatabaseandsuggestedthat
backupsshouldbecheckremotelybyoperatorsduringweekend.

DIOSCORO A. LUPENA JR.

284DuSouvenir Mobile(514)9620150
Laval,Qubec abrytonus@yahoo.com
H7N5N2

Computertechnician 1992
LagunaNorthwesternCollege,Philippines

Education
QuebecCollegeDiploma:DECDiplmedtudescollgiales
ComputerScienceandMathematics
tudescollgialescompltesenformationpruniversitaire
AMAComputerCollege,Philippines1992

Furthertraining
IntermediateFrench(14monthintensiveFrench) 20092010
SirWilfridLaurier,CDCVimont,Laval CertificateNiveau6

(Referencestransmitteduponrequest)