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Kultur Dokumente
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Administrative Assistant
assigns the ticket to its The team closed the ticket
corresponding team or
person who will assist the
requestor
Administrative Assistant
N assigns the ticket to Y
Is corresponding New request?
another person whose
person present?
under the same
corresponding team
End
The assigned person
responds and coordinates
with the requestor
N Y
Is approved?
Technical Support for Computer Hardware and Network Communication
Start
N
Administrative Assistant
assigns the ticket to its
corresponding team or
person who will assist the
requestor
The Technical staff
endorses the unit to the
client for Testing and
Administrative Assistant Acceptance of the repair
N assigns the ticket to item
Is corresponding
another person whose
person present?
under the same
corresponding team
N
The assigned person Is approved?
responds and coordinates
with the requestor
Y
Is repairable
Y
on the site?
Are parts Y
replaceable and
available? End
Start
Administrative Assistant
assigns the ticket to its The team closed the ticket
corresponding team or
person who will assist the
requestor
Administrative Assistant
N assigns the ticket to Y
Is corresponding New request?
another person whose
person present?
under the same
corresponding team
End
The assigned person
responds and coordinates
with the requestor
N Y
Is approved?