Website (Job, News and Updates of Services per Office)

Start

Requestor fill up the form The team posts it to our

on Online Ticketing System official website

Administrative Assistant
assigns the ticket to its The team closed the ticket
corresponding team or
person who will assist the
requestor

Administrative Assistant
N assigns the ticket to Y
Is corresponding New request?
another person whose
person present?
under the same
corresponding team

End
The assigned person
responds and coordinates
with the requestor

N Are all things

cleared?

The assigned person starts

the development with the
help of the team

The team coordinates with

the requestor for checking
and approval of their
request

N Y
Is approved?
Technical Support for Computer Hardware and Network Communication

Start
N

Requestor fill up the form Is the

on Online Ticketing System computer/
connection
repaired?

Administrative Assistant
assigns the ticket to its
corresponding team or
person who will assist the
requestor
The Technical staff
endorses the unit to the
client for Testing and
Administrative Assistant Acceptance of the repair
N assigns the ticket to item
Is corresponding
another person whose
person present?
under the same
corresponding team

N
The assigned person Is approved?
responds and coordinates
with the requestor

The Technical Support

The Technical Support team proceeds in repairing The technical staff closes
team assesses the concern the computer/internet the ticket
connection

Y
Is repairable
Y
on the site?

The Technical staff pull-out Y

New request?
the said unit and conduct The Technical staff replaces
extensive troubleshooting the defective parts
at the office
N

Are parts Y
replaceable and
available? End

The Technical staff advises

The Technical Support
the client to request the
team checks if the problem
parts and proceed to
has been solved
General Services Office
Website (Job, News and Updates of Services per Office)

Start

Requestor fill up the form The Team compiles the

on Online Ticketing System system and roll out

Administrative Assistant
assigns the ticket to its The team closed the ticket
corresponding team or
person who will assist the
requestor

Administrative Assistant
N assigns the ticket to Y
Is corresponding New request?
another person whose
person present?
under the same
corresponding team

End
The assigned person
responds and coordinates
with the requestor

N Are all things

cleared?

The assigned person starts

the development with the
help of the team

The team coordinates with

the requestor for checking
and approval of their
request

N Y
Is approved?