HR & Facilities

Head of HR & Facilities

Reports to: Chief Executive

Direct reports: Recruitment & Volunteering Manager

ICT Co-ordinator
Receptionist

Indirect reports Contracts Administrator

HR Assistant

The Role

This role supports the Chief Executive with the development of HR strategy and operations across the
whole of the business in support of the organisations aim, which is to attract, develop and retain the
best people (employees, volunteers and sessional contractors) to deliver excellent services to families
and children. The postholder is also responsible for overseeing facilities management and is the
organisational lead for health and safety policies, procedures and practices.

The postholder reports directly to the Chief Executive and is the lead professional adviser on HR matters.

The main purpose of the role is to:

1. Support the Chief Executive with the development of the strategic HR plan in line with business
objectives and create operational plans to deliver this strategy

2. develop the HR and learning and development function

3. lead and manage effective and professional HR, learning and development, volunteer and sessional
contractor services, including the following activities:

Recruitment and selection

Learning and development
Pay and benefits, including pensions
Performance management
Organisational change
Compliance with employment law, including policy and contractual matters.
Payroll

4. Oversee facilities management and health and safety

5. Provide support, direction and line management to the Recruitment and Volunteering Manager, ICT
Co-ordinator and Receptionist.

The HR team currently supports around 65 staff, 100 sessional contractors and 30 volunteers.

2017 Job description Head of HR & Facilities 1

Key duties and responsibilities

O To plan and anticipate required resources in order to be able to deliver PACTs business plans

O To develop and deliver pragmatic HR solutions that support the successful delivery of services

O To work closely with the business to ensure close working relationships are established and to
understand each service areas resource priorities, requirements and opportunities.

O To provide knowledge and expertise concerning employment legislation and best practice in people
management

O To provide managers and staff with effective and appropriate advice and support on HR and
learning and development matters.

O To coach and advise managers on all aspects of employee performance management in accordance
with policy and lead on any disciplinary, grievance procedures

O To oversee the annual pay review and job evaluation processes

O To contribute to the development and management of change programmes, ensuring that all risks
are identified and managed appropriately and to lead on employee consultation

O To identify HR issues and trends within the business and bring these to the attention of the Chief
Executive

O To provide regular written reports on HR issues for the Chief Executive

O To manage the HR and training budgets, ensuring all training expenditure is recorded against the
agreed budget

O To oversee the management of recruitment for staff, sessional contractors and volunteers

O To prepare offers of appointment, variations to contract letters and other HR correspondence (e.g.
annual leave entitlement calculations)

O In conjunction with managers, to collate training needs and research appropriate solutions. To
write and deliver a corporate training plan that develops peoples capability and reflects and
supports the delivery of business goals

O To evaluate the value of the organisations investment in training

O To plan and deliver best practice workshops on HR topics, for instance, performance appraisals

O To ensure all training activity is recorded and produce reports as and when required.

O To manage, support, develop and guide the HR team members

O To ensure an accurate and timely preparation of the monthly payroll, providing a clear audit trail

O To be responsible for maintaining HR data on the Ceridian database and generating reports, to
include producing monthly sickness absence reports for managers, calculate entitlements to sick
2017 Job description Head of HR & Facilities 2
 pay and identify when triggers have been hit.

O To be responsible for processing the monthly payroll for sign off by Finance

O To ensure information held on the HR database is up to date and accurate and provide reports as
necessary

O To ensure the delivery of a professional facilities service, to include reception, reactive buildings
and grounds maintenance, office supplies and consumables, security and related office services

O To be responsible for ensuring the charity complies with its health and safety responsibilities and
fulfils these correctly

Additional Duties
O Undertake any other duties deemed commensurate with this post as directed by the line manager.

O Take responsibility for and be committed to personal and professional development and keep up to
date with law, regulation, guidance, standards, Government policy and research relating to all aspects
of the work.

O To safeguard and protect vulnerable adults and children in accordance with PACT's Policies and
Procedures at all times.

O Contribute to the planning, implementation and evaluation of PACTs wider services, which may
include working in a group setting or on an individual basis and regular attendance of the relevant
PACT team meetings and development days.

.
Essential Attributes

O MCIPD Qualified or working towards

O Excellent experience of working in a generalist Human Resources role including operations,

recruitment and training

O Commitment to promoting equal opportunities and diversity in the workplace

O Good at working under pressure and as part of a team

O Proactive and forward thinking, able to respond flexibly to the demands of the role

O Commitment to and enthusiasm for the aims of the organization

O Good at working under pressure and as part of a team

O To be proactive and forward thinking, able to respond flexibly to the demands of the post, to prioritise
and manage risk

O Experience of planning change management programmes

2017 Job description Head of HR & Facilities 3

O Developing services that meet the changing needs of clients and users

O Understanding of budgets and responsibility for budget monitoring and management

O Act with integrity and discretion, manage the need for confidentiality

Desirable Attributes

O Experience of working in a voluntary organisation as a senior Human Resources practitioner

O Project management experience, including the successful delivery of project and initiatives

O An understanding of facilities management

O An understanding of health and safety legislation

Skills & Abilities

O Excellent communication and listening skills

O Advanced computer literacy skills

O Strong leadership skills

O Excellent organisational and interpersonal skills

O Coordination of planning, recruitment and selection and performance management (appraisal,

attendance, conduct and manage/staff development) in co-operation with other senior managers.

O Staff management skills, ensuring that the team delivers on its core objectives and priorities

O Ability to encourage, enthuse and develop staff through formal and informal methods

O Ability to manage and resolve conflict and challenge performance issues

O Ability to work to deadlines and demonstrate effective time management

2017 Job description Head of HR & Facilities 4