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Fiery Network Controller

SERVER & CONTROLLER SOLUTIONS

Installation & Service Guide


A guide for service technicians

Supports RoHS & non-RoHS configurations


(Product Codes AXA & WUP)

for XEROX DocuColor 240/250

EFI Part Number: 45054635


28 March 2006
Copyright 2006 Electronics for Imaging, Inc. All rights reserved. accurate color. PANTONE and other Pantone, Inc. trademarks are the property of Pantone,
Inc. Pantone, Inc., 2001. Pantone, Inc. is the copyright owner of PANTONE color data and/
This product documentation is protected by copyright, and all rights are reserved. No part of or software.
it may be reproduced or transmitted in any form or by any means for any purpose without
express prior written consent from Electronics for Imaging, Inc. (EFI), except as expressly This product includes software developed by the Apache Software Foundation (www.apache.org).
permitted herein. Information in this document is subject to change without notice and does
not represent a commitment on the part of EFI. FCC Information
WARNING: FCC Regulations state that any unauthorized changes or modifications to this
This product documentation is provided in conjunction with the EFI software (Software) equipment not expressly approved by the manufacturer could void the users authority to operate
and any other EFI product described in this documentation. The Software is furnished under this equipment.
license and may only be used or copied in accordance with the terms of the Software License
Agreement set forth below. Refer to the Class Compliance sticker affixed to the back of your Fiery (or, in the case of embedded
systems, to the sticker affixed to the print engine) to identify the appropriate classification (A or
Patents B, below) for this product.
This product may be covered by one or more of the following U.S. Patents:
Class A Compliance
4,716,978, 4,828,056, 4,917,488, 4,941,038, 5,109,241, 5,170,182, 5,212,546, 5,260,878, This equipment has been tested and found to comply with the limits for a Class A digital device,
5,276,490, 5,278,599, 5,335,040, 5,343,311, 5,398,107, 5,424,754, 5,442,429, 5,459,560, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
5,467,446, 5,506,946, 5,517,334, 5,537,516, 5,543,940, 5,553,200, 5,563,689, 5,565,960, against harmful interference when the equipment is operated in a commercial environment. This
5,583,623, 5,596,416, 5,615,314, 5,619,624, 5,625,712, 5,640,228, 5,666,436, 5,745,657, equipment generates, uses, and can radiate radio frequency energy and, if not installed and used
5,760,913, 5,799,232, 5,818,645, 5,835,788, 5,859,711, 5,867,179, 5,940,186, 5,959,867, in accordance with the instruction manual, may cause harmful interference to radio
5,970,174, 5,982,937, 5,995,724, 6,002,795, 6,025,922, 6,035,103, 6,041,200, 6,065,041, communications. Operation of this equipment in a residential area is likely to cause interference,
6,112,665, 6,116,707, 6,122,407, 6,134,018, 6,141,120, 6,166,821, 6,173,286, 6,185,335, in which case the user will be required to correct the interference at his own expense.
6,201,614, 6,215,562, 6,219,155, 6,219,659, 6,222,641, 6,224,048, 6,225,974, 6,226,419,
6,238,105, 6,239,895, 6,256,108, 6,269,190, 6,271,937, 6,278,901, 6,279,009, 6,289,122, Industry Canada Class A Notice
6,292,270, 6,299,063, 6,310,697, 6,321,133, 6,327,047, 6,327,050, 6,327,052, 6,330,071, This Class A digital apparatus complies with Canadian ICES-003.
6,330,363, 6,331,899, 6,340,975, 6,341,017, 6,341,018, 6,341,307, 6,347,256, 6,348,978,
6,356,359, 6,366,918, 6,369,895, 6,381,036, 6,400,443, 6,429,949, 6,449,393, 6,476,927, Avis de Conformation Classe A de lIndustrie Canada
6,490,696, 6,501,565, 6,519,053, 6,539,323, 6,543,871, 6,546,364, 6,549,294, 6,549,300,
Cet appareil numrique de la Classe A est conforme la norme NMB-003 du Canada.
6,550,991, 6,552,815, 6,559,958, 6,572,293, 6,590,676, 6,606,165, 6,633,396, 6,636,326,
6,643,317, 6,647,149, 6,657,741, 6,662,199, 6,678,068, 6,707,563, 6,741,262, 6,748,471,
Class B Declaration of Conformity
6,753,845, 6,757,436, 6,757,440, RE33,973, RE36,947, D341,131, D406,117, D416,550,
D417,864, D419,185, D426,206, D439,851, D444,793. This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection
Trademarks against harmful interference in a residential installation. This equipment generates, uses, and can
Auto-Count, ColorCal, ColorWise, Command WorkStation, DocBuilder Pro, EDOX, EFI, radiate radio frequency energy and, if not installed and used in accordance with the instructions,
Fiery, the Fiery logo, Fiery Driven, the Fiery Driven logo, Fiery Spark, MicroPress, OneFlow, may cause harmful interference to radio communications. However, there is no guarantee that
Printcafe, PrinterSite, PrintMe, Prograph, Proteus, RIP-While-Print, Splash, and Spot-On are interference will not occur in a particular installation.
registered trademarks of Electronics for Imaging, Inc. in the U.S. Patent and Trademark Office
If this equipment does cause harmful interference to radio or television reception, which can be
and/or certain other foreign jurisdictions. Bestcolor is a registered trademark of Best GmbH in
determined by turning the equipment off and on, the user is encouraged to try to correct the
the U.S. Patent and Trademark Office.
interference by one or more of the following measures:
ADS, AutoCal, Balance, Build, Digital StoreFront, DocStream, Fiery Link, Fiery Prints,
FreeForm, Hagen, Intelligent Device Management, Logic, PrintFlow, PrintSmith, PrintSmith Reorient or relocate the receiving antenna.
Site, PSI, PSI Flexo, RIPChips, Scan, SendMe, VisualCal, WebTools, the EFI logo, the Fiery
Prints logo, and Essential to Print are trademarks of Electronics for Imaging, Inc. Best, the Best Increase the separation between the equipment and receiver.
logo, Colorproof, PhotoXposure, Remoteproof, and Screenproof are trademarks of Best
GmbH. Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
All other terms and product names may be trademarks or registered trademarks of their
respective owners, and are hereby acknowledged. Consult the dealer or an experienced radio/TV technician for help.

Legal Notifications In order to maintain compliance with FCC regulations, shielded cables must be used with this
equipment. Operation with non-approved equipment or unshielded cables is likely to result in
APPLE COMPUTER, INC. (APPLE) MAKES NO WARRANTIES, EXPRESS OR interference to radio and TV reception. The user is cautioned that changes and modifications
IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF made to the equipment without the approval of the manufacturer could void the users authority
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING to operate this equipment.
THE APPLE SOFTWARE. APPLE DOES NOT WARRANT, GUARANTEE, OR MAKE
ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE Industry Canada Class B Notice
OF THE APPLE SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, This Class B digital apparatus complies with Canadian ICES-003.
RELIABILITY, CURRENTNESS, OR OTHERWISE. THE ENTIRE RISK AS TO THE
RESULTS AND PERFORMANCE OF THE APPLE SOFTWARE IS ASSUMED BY YOU. Avis de Conformation Classe B de lIndustrie Canada
THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY SOME
Cet appareil numrique de la Classe B est conforme la norme NMB-003 du Canada.
STATES. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
RFI Compliance Notice
IN NO EVENT WILL APPLE, ITS DIRECTORS, OFFICERS, EMPLOYEES OR
AGENTS BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL, OR This equipment has been tested concerning compliance with the relevant RFI protection
INDIRECT DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS requirements both individually and on a system level (to simulate normal operation conditions).
PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND However, it is possible that these RFI Requirements are not met under certain unfavorable
THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE APPLE conditions in other installations. It is the user who is responsible for compliance of his particular
SOFTWARE, EVEN IF APPLE HAS BEEN ADVISED OF THE POSSIBILITY OF installation.
SUCH DAMAGES. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL Dieses Gert wurde sowohl einzeln als auch in einer Anlage, die einen normalen Anwendungsfall
DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. Apples liability nachbildet, auf die Einhaltung der Funkentstrbestimmungen geprft. Es ist jedoch mglich, dass
to you for actual damages from any cause whatsoever, and regardless of the form of the action die Funkentstrbestimmungen unter ungnstigen Umstnden bei anderen Gertekombinationen
(whether in contract, tort [including negligence], product liability, or otherwise), will be nicht eingehalten werden. Fr die Einhaltung der Funkentstrbestimmungen einer gesamten
limited to $50. Anlage, in der dieses Gert betrieben wird, ist der Betreiber verantwortlich.

PANTONE Colors displayed in the Software or in the documentation may not match
PANTONE-identified standards. Consult current PANTONE Color Publications for
Compliance with applicable regulations depends on the use of shielded cables. It is the user confidentiality of the Software, disclaimers of warranties, limitation of liability, remedies, damages,
who is responsible for procuring the appropriate cables. governing law, jurisdiction, venue, and EFIs intellectual property rights shall survive any
termination of this license.
Die Einhaltung zutreffender Bestimmungen hngt davon ab, dass geschirmte Ausfhrungen
bentzt werden. Fr die Beschaffung richtiger Ausfhrungen ist der Betreiber verantwortlich. Limited Warranty and Disclaimer
EFI warrants that the Software, if used as specified in the EFI product documentation, will
CE Marking (Declaration of Conformity) perform substantially in accordance with the EFI product documentation for a period of ninety
This product complies with the following EU directives: 89/336/EEC, 73/23/EEC, and 93/ (90) days from the date of receipt. EFI makes no warranty or representation that the Software will
68/EEC directives. This declaration is valid for the area of the European Union. meet your specific requirements, that the operation of the Software will be uninterrupted, secure,
fault-tolerant, or error free, or that all defects in the Software will be corrected. EFI makes no
warranty, implied or otherwise, regarding the performance or reliability of any other Products or
services or any third party products (software or hardware) or services. THE INSTALLATION
SOFTWARE LICENSE AGREEMENT OF ANY THIRD PARTY PRODUCTS OTHER THAN AS AUTHORIZED BY EFI WILL
PLEASE READ THIS SOFTWARE LICENSE AGREEMENT (LICENSE VOID THIS WARRANTY. USE, MODIFICATION, AND/OR REPAIR OF THE
AGREEMENT) CAREFULLY. THIS LICENSE AGREEMENT IS A LEGAL SOFTWARE OR AN EFI PRODUCT OTHER THAN AS AUTHORIZED BY EFI WILL
AGREEMENT BETWEEN YOU AND ELECTRONICS FOR IMAGING, INC. (EFI) VOID THIS WARRANTY. FURTHER, THIS LIMITED WARRANTY IS VOID IF A
REGARDING THE EFI SOFTWARE (SOFTWARE). BY INSTALLING, COPYING PROBLEM WITH THE SOFTWARE ARISES FROM ACCIDENT, ABUSE,
OR OTHERWISE USING THE SOFTWARE, YOU AGREE TO BE BOUND BY THIS MISAPPLICATION, ABNORMAL USE, VIRUS, WORM, OR SIMILAR
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OF PURCHASE WITHIN THIRTY (30) DAYS OF THE PURCHASE DATE. EXPRESS LIMITED WARRANTY SET FORTH ABOVE (LIMITED WARRANTY), EFI
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You may not make or have made, or permit to be made, any copies of the Software or portions Limitation of Liability
thereof, except one (1) backup or archive copy for the purposes permitted in this License TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT
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permit to be made, any copies of any portion of the Software that is included on any portion ANY SOFTWARE, PRODUCT, SERVICES, AND/OR THIS LICENSE AGREEMENT,
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disassemble, decompile, decrypt, reverse engineer, discover the source code of, modify, create UNDER STATUTE, OR OTHERWISE), SHALL BE LIMITED TO THE AMOUNT PAID
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Intellectual Property Rights AGREEMENT AND THAT SUCH A LIABILITY IS A FAIR AND REASONABLE
You acknowledge and agree that all rights, title, and interest, including all intellectual property ESTIMATE OF ANY LOSS AND DAMAGE LIKELY TO BE SUFFERED IN THE EVENT
rights, in and relating to the Software, all EFI Products, and all copies, modifications, and OF ANY WRONGFUL ACT OR OMISSION BY EFI AND/OR ITS SUPPLIERS. TO THE
derivative works thereof, are solely owned by and shall remain with EFI and its suppliers. MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL EFI
Except for the express limited license granted in this License Agreement, no right or license of AND ITS SUPPLIERS BE LIABLE FOR COST OF PROCUREMENT OF SUBSTITUTE
any kind is granted. You receive no rights or license under any patents, copyrights, trade secrets, SOFTWARE, PRODUCTS OR SERVICES, LOST PROFITS OR DATA, THIRD PARTY
trademarks (whether registered or unregistered), or other intellectual property. You agree not CLAIMS, OR ANY SPECIAL INDIRECT, RELIANCE, CONSEQUENTIAL, EXEMPLARY,
to adopt, register, or attempt to register any EFI trademark or trade name or any confusingly PUNITIVE, OR INCIDENTAL DAMAGES, HOWEVER CAUSED AND ON ANY
similar mark, URL, internet domain name, or symbol as your own name or the name of your THEORY OF LIABILITY, RELATED TO ANY SOFTWARE, PRODUCT, SERVICES AND/
affiliates or products, and agree not to take any other action which impairs or reduces the OR THIS LICENSE AGREEMENT. THIS LIMITATION SHALL APPLY EVEN IF EFI AND
trademark rights of EFI or its suppliers. ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
YOU AGREE THAT THE PRICE OF THE EFI SOFTWARE REFLECTS THIS
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disclose the Software. You may, however, permanently transfer all of your rights under this ESSENTIAL ELEMENT OF THIS LICENSE AGREEMENT, WITHOUT WHICH EFI
License Agreement to another person or legal entity provided that: (1) such a transfer is WOULD NOT HAVE LICENSED THE EFI SOFTWARE TO YOU.
authorized under all applicable export laws and regulations, including the laws and regulations
of the United States, including the United States Export Administration Regulations; (2) you BECAUSE SOME JURISDICTIONS DO NOT ALLOW SOME OR ALL OF THE
transfer to the person or entity all of the Software (including all copies, updates, upgrades, EXCLUSIONS AND/OR LIMITATIONS OF LIABILITY HEREIN, SOME OR ALL OF
media, printed documentation, and this License Agreement); (3) you retain no copies of the THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.
Software, including no backup, archival, or other copies, however stored; and (4) the recipient
agrees to all of the terms and conditions of this License Agreement. You are hereby notified that Adobe Systems Incorporated, a Delaware corporation located at 345
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Termination Agreement to the extent that this License Agreement contains provisions which relate to your use
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Unauthorized use, copying, or disclosure of the Software, or any breach of this License
provisions are made expressly for the benefit of Adobe and are enforceable by Adobe in addition
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to EFI. ADOBE WILL HAVE NO LIABILITY WHATSOEVER TO YOU FOR ANY ADOBE
other legal remedies. In the event of termination, you must destroy all copies of the Software
SOFTWARE OR TECHNOLOGY LICENSED HEREUNDER.
and all component parts thereof. All provisions of this License Agreement relating to
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The Software and EFI Products are subject to the export laws and regulations of the United
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Software or any EFI Product in any form in violation of any applicable export laws and
regulations, including the export laws and regulations of the United States.

U.S. Government Restricted Rights


Use, duplication, or disclosure of the Software by the United States Government is subject to
restrictions as set forth in FAR 12.212 or DFARS 227.7202-3 -227.7202-4 and, to the extent
required under U.S. federal law, the minimum restricted rights as set out in FAR 52.227-14,
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U.S. Government, is subject to limited rights as set out in DFARS 252.227.7015 (November
1995) and DFARS 252.227-7037 (September 1999). In the event that any of the above
referenced agency regulations are modified or superseded, the subsequent equivalent regulation
shall apply. The name of the Contractor is Electronics for Imaging, Inc.

Governing Law and Jurisdiction


The rights and obligations of the parties related to this License Agreement will be governed in
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between California residents performed entirely within California. The United Nations
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General
This Agreement is the entire agreement held between us and supersedes any other
communications or advertising with respect to the Software, Products, Services, and any other
subject matter covered by this License Agreement. If any provision of the License Agreement
is held invalid, such provision shall be deemed modified to the extent necessary to be
enforceable and the other provisions in this License Agreement shall continue in full force and
effect.

If you have any questions, see the EFI web site at www.efi.com.

Electronics for Imaging, Inc.


303 Velocity Way
Foster City, CA 94404
USA
Contents
Preface
Fiery hardware xii
Fiery media pack xiii
About the documentation xiv
Service documentation xiv
Customer documentation xiv
About this guide xv
About the illustrations in this guide xv
Terminology and conventions xvi
Precautions xviii
Tools you will need xxii

Chapter 1: Introduction
Features 1-1
How the Fiery operates 1-3
Fiery print options 1-5
User software 1-6
WebTools 1-8

Chapter 2: Installation
Checking the customer site 2-1
Setting customer expectations 2-2
Unpacking the Fiery 2-2
Fiery connectors 2-4
Preparing for installation 2-6
Shutting down the copier 2-6
Installing the Fiery on the copier 2-7
Connecting to the copier 2-9
Verifying power 2-11
Connecting to the network 2-12
Printing the Configuration page 2-15
Starting, shutting down, and rebooting the Fiery 2-16
Using the soft power button 2-18

vii
Contents

Chapter 3: Service Procedures


Overview 3-1
Fiery components 3-2
LED diagnostic codes 3-5
Accessing the Fiery 3-6
Checking Fiery internal connections 3-9
Removing and replacing Fiery components 3-13
Copier interface board 3-14
DIMM(s) 3-19
Battery 3-21
Motherboard 3-23
CPU 3-31
Service board 3-35
Chassis fan 3-38
Power supply and power switch 3-40
Soft power button 3-46
HDD 3-48
Restoring Fiery functionality after service 3-54
Fiery system software 3-58
System software installation reminders 3-58
Installing system software over the network port 3-59
Installing system software using a USB flash drive 3-63

Chapter 4: Troubleshooting
The troubleshooting process 4-1
Where problems occur 4-2
Before you go to the customer site 4-3
Preliminary on-site checkout 4-4
Checking external connections 4-5
Checking internal connections 4-6
Inspecting the system 4-10
Error codes and conditions 4-13
Clearing the CMOS and power-up settings 4-30

viii
Contents

Appendix A: Specifications
Hardware features A-1
Networking and connectivity A-1
User software A-1
Safety and emissions compliance A-2

Appendix B: Parts List


Important note for service technicians B-1
Part numbers for RoHS configuration, Product Code AXA B-2
Part numbers for non-RoHS configuration,
Product Code WUP B-5

Index

ix
Preface The Installation and Service Guide is intended for authorized Fiery Network Controller
for DocuColor 240/250 and DocuColor 240/250 service technicians. If you are not an
authorized service technician, do not attempt to install or service the Fiery Network
Controller for DocuColor 240/250. Electronics for Imaging, Inc. does not warrant the
hardware if installation or service is performed by non-authorized personnel.

N OTE : The term Fiery is used in this manual to refer to the Fiery Network Controller
for DocuColor 240/250. The term copier is used in this manual to refer to the
DocuColor 240/250.
I MPORTANT NOTE FOR SERVICE TECHNICIANS : The European Union has adopted a directive
on Restriction of Hazardous Substances (RoHS). RoHS is a mandatory environmental
directive which requires, among other standards, the absence of lead from all electrical
equipment manufactured on or after July 1, 2006. When servicing Fiery hardware, keep
in mind the following:
A non-RoHS system is a Fiery manufactured prior to the cut-in of RoHS-compliant
hardware. A non-RoHS system is represented by Product Code WUP and Part
Number 097N01478.
A RoHS system is a Fiery manufactured with hardware that is fully RoHS-
compliant. The manufacturing cut-in of the complete RoHS system is represented by
Product Code AXA, Part Number 097N01515, and Tag 50. System software v1.1 (or
later) is required with a RoHS system.
As a result of service replacement procedures, a non-RoHS system may contain
individual hardware components that are RoHS-compliant; however, such a system is
not considered Tag 50.
It is recommended that all non-RoHS systems, regardless of the hardware
configuration, be upgraded to system software v1.1 (or later); Tag 1 represents the non-
RoHS system upgraded to system software v1.1.
For detailed information about the RoHS and non-RoHS system configurations,
including the compatibility of individual hardware components, see Fiery hardware on
page xii.

xi
Fiery hardware
The Fiery supports two different system configurations, as summarized in the following
table:

RoHS system configuration (Tag 50) Non-RoHS system configuration

RoHS motherboard Non-RoHS motherboard


(some systems use RoHS motherboard,
which requires installation of system software
v1.1 or later)

2.8GHz CPU 2GHz CPU

80GB SATA HDD 40GB IDE HDD


(compatible only with the RoHS motherboard)

RoHS copier interface board Non-RoHS copier interface board


(some systems use RoHS copier interface
board, which requires installation of system
software v1.1 or later)

RoHS service board Non-RoHS service board


(some systems use RoHS service board)

RoHS power supply Non-RoHS power supply


(some systems use RoHS power supply)

RoHS scanner interface cable Non-RoHS scanner interface cable


(some systems use RoHS scanner interface
cable)

512MB memory 256MB memory


(can be upgraded to 1GB) (can be upgraded to 768MB or 1GB; requires
installation of system software v1.1 or later)

xii
Unless otherwise noted, information in this guide applies to both the RoHS and
non-RoHS system configurations.

The RoHS configuration is distinguished by three USB ports on the connector panel.
The non-RoHS configuration is distinguished by two USB ports on the connector panel.

RoHS configuration Non-RoHS configuration

F IGURE P-1 RoHS and non-RoHS connector panels

Fiery media pack


The Fiery media pack contains the following:

System Software CD, for service use only


USB Flash Installer CD
User Software (Utilities) CD
User Software (Drivers) CD
User Documentation CD
Printed Welcome document
Printed User Addendum (RoHS systems only)
Printed Secure Erase Administrator Guide (RoHS systems only)
Printed Customer Release Notes
Kodak Gray Scale

xiii
About the documentation
The documentation for the Fiery is described in the following sections.

Service documentation
The scope of the Installation and Service Guide is limited to describing how to install
Fiery hardware and system software and how to service the Fiery. The Troubleshooting
chapter focuses on diagnosing and correcting problems with the Fiery hardware, as well
as with the Fiery connection to the network and copier. Details about the copier, the
network, remote computers, and software applications are beyond the scope of this
guide.

For details on the content, terminology, and conventions of this guide, see Terminology
and conventions on page xvi.

Customer documentation
Customer documentation (also known as user documentation) is designed primarily
for users and administrators. It also has information that may be useful to service
technicians; therefore, cross-references to the customer documentation are included in
the Installation and Service Guide.

Service technicians can obtain user documentation on the Fiery from the
User Documentation CD. The documents are provided as Adobe Acrobat PDF (Portable
Document Format) files, which are indexed and cross-referenced. In addition, some Fiery
utilities (such as Command WorkStation) offer built-in Help.

For a complete description of the Fiery user documentation, see the Welcome document.

xiv
About this guide
The Installation and Service Guide is divided into the following sections:

Preface
Gives general information about this guide and general information that you should
know before you attempt to install or service the Fiery.

Chapter 1, Introduction.
Provides general information about the Fiery.

Chapter 2, Installation.
Provides detailed instructions for installing the Fiery on the copier.

Chapter 3, Service Procedures.


Describes removal and replacement procedures for Fiery components.

Chapter 4, Troubleshooting.
Identifies the source of common problems and suggests ways of correcting them.

Appendix A, Specifications.
Summarizes the hardware and networking features of the Fiery controller.

Appendix B, Parts List.


Provides part numbers for replaceable Fiery components.
N OTE : The Fiery Installation and Service Guide is not intended for customer use. Do not
leave the Installation and Service Guide at the customer site after servicing the Fiery.

About the illustrations in this guide


Illustrations in this guide reflect the Fiery at the time of publication. Components shown
in these illustrations are subject to change. To receive information about any components
that do not match illustrations in this guide, contact your authorized service/support
center.

xv
Terminology and conventions
The following sections explain the terminology and conventions used throughout
this guide.

Service technician
The term service technician as used or implied in this guide may refer to the service
technician, the authorized analyst, the pre-sale site inspector, or the rigger.

In this guide, responsibilities attributed to the service technician include the following:
Making sure the customer site provides an appropriate electrical outlet and sufficient
physical space for the Fiery
Unpacking the Fiery
Installing and connecting the Fiery
Servicing the Fiery components

Network administrator
Based on pre-sale arrangements and the evaluation of the authorized analyst, the service
technician may be required to configure some TCP/IP settings for Ethernet. The term
network administrator, as used in this guide, refers to a specific person at the customer
site, the authorized analyst, or the service technician.

In this guide, responsibilities attributed to the network administrator include the


following:

Verifying the customer site is network-ready


Configuring Fiery Network Setup options
Installing the user software shipped with the Fiery onto the networked Windows and
Mac OS computers that will print to it
Configuring the connection between each remote computer and the Fiery

xvi
Fiery components
The term copier refers to the DocuColor 240/250 copier on which the Fiery is
installed.

The terms replace and replacing are typically used throughout this guide to mean
reinstallation of existing components. Install new components only when necessary.

The term PC refers to any IBM PC or compatible computer running Windows over
MS-DOS.

The term 100BaseT is used throughout this manual to refer to 100BaseTX.

The term HDD refers to the hard disk drive that is part of the Fiery.

Conventions used in this guide


References to Fiery user documentation, such as Configuration and Setup, are displayed in
italics. User documentation is located on the User Documentation CD.

N OTE : The note indicator highlights important messages and additional information.

The warning format indicates a potentially hazardous situation which, if instructions are
not followed, could result in death or serious injury.

The caution format indicates a potentially hazardous situation which, if instructions are
not followed, may result in minor or moderate injury or damage to equipment.

xvii
Precautions
Always observe the following general precautions when installing and servicing the Fiery:

1. Always disconnect power before removing or opening the Fiery.

2. Follow standard ESD (electrostatic discharge) precautions while working on the internal
components of the Fiery.
Static is always a concern when servicing electronic devices. It is highly unlikely that the
area around the copier and the Fiery is static-free. Carpeting, leather-soled shoes,
synthetic clothing fibers, silks, and plastics may generate a static charge of more than
10,000 volts. Static discharge is capable of destroying the circuits etched in silicon
microchips, or dramatically shortening their life span. By observing standard precautions,
you may avoid extra service calls and save the cost of a new board.
When possible, work on a ground-connected antistatic mat. Wear an antistatic
grounding strap, grounded at the same place as the antistatic mat. If that is not possible,
do the following:
Attach a grounding strap to your wrist. Attach the other end to a good ground.
When you unpack the Fiery from the carton for the first time, touch a metal area of the
copier to discharge the static on your body.
Before you open the Fiery and handle internal components, touch a metal part of the
Fiery.
Leave new electronic components inside their antistatic bags until you are ready to
install them. When you remove components from an antistatic bag, place them on a
grounded antistatic surface, component-side up.
When you remove an electronic component, place it into an antistatic bag
immediately. Do not walk across a carpet or vinyl floor while carrying an
unprotected board.

xviii
3. Handle printed circuit boards by their opposing edges only. Avoid touching the contacts
on the edge of the board.

4. Never set a cup of coffeeor any liquidon or near the Fiery or copier.

5. Do not install other third-party applications onto the Fiery. Other third-party
applications are not supported and can cause system problems.

6. Never alter an existing network without permission.


The Fiery will probably be connected to an existing Local Area Network (LAN) based on
Ethernet hardware. The network is the link between the customers computer, existing
laser printers, and other prepress equipment. Never disturb the LAN by breaking or
making a network connection, altering termination, installing or removing networking
hardware or software, or shutting down networked devices without the knowledge and
explicit permission of the system or network administrator or the shop supervisor.

7. Never assign an IP address in the Fiery Network Setup options.


In a DHCP environment, the system assigns the IP address automatically. In a non-
DHCP environment, you should enter only the IP address that has been assigned by the
network administrator. Only the network administrator should assign an IP address to a
network device. Assigning the Fiery an incorrect IP address may cause unpredictable
errors on any or all devices connected to the network.

xix
Power Supply Cord Notice
CAUTION: The power supply cord is used as the main disconnect device. Ensure that the
socket-outlet is located/installed near the equipment and is easily accessible.
ATTENTION : Le cordon dalimentation doit tre dbranch pour une mise hors tension totale du produit. La prise de
courant doit tre situe ou installe proximit du matriel et tre facilement accessible.
ATTENZIONE: Il cavo di alimentazione deve essere scollegato per interrompere completamente la corrente. Accertarsi che
la presa di corrente si trovi o sia installata vicino alla macchina e sia facilmente accessibile.
ACHTUNG: Der Netzstecker dient zur sicheren Trennung des Gertes von der Stromversorgung. Stellen Sie sicher, dass
sich die Steckdose in unmittelbarer Nhe des Gertes befindet und leicht zugnglich ist.

CUIDADO: El cable de alimentacin elctrica se utiliza como dispositivo de desconexin principal. Asegrese de que el enchufe-
toma est situado/instalado cerca del equipo y que sea fcilmente accesible.
CUIDADO: O cabo de fora usado como dispositivo principal de desconexo. Assegure-se de que a sada de energia
esteja localizada/instalada prxima ao equipamento e facilmente acessvel.
VOORZICHTIG: Het netsnoer moet worden uitgetrokken om de stroomvoorziening te onderbreken. Zorg ervoor dat het
stopcontact zich dicht bij het apparaat bevindt en gemakkelijk toegankelijk is.

Lithium Battery Notice


CAUTION: Danger of explosion if battery is replaced with incorrect type. Replace only
with the same type recommended by the manufacturer. Dispose of used batteries
according to the manufacturers instructions.
ATTENTION : Il y a danger dexplosion en cas de remplacement avec le mauvais type de batterie. Remplacer uniquement
avec une batterie du mme type recommand par le constructeur. Les batteries usages doivent tre jetes conformment
aux instructions du fabricant.
ATTENZIONE: Pericolo di esplosione se la batteria viene sostituita con un tipo non corretto. Usare esclusivamente batterie
del tipo consigliato dal produttore. Lo smaltimento delle batterie deve essere effettuato in base alle istruzioni del produttore.
ACHTUNG: Es besteht Explosionsgefahr, wenn die Batterien durch einen falschen Batterientyp ersetzt werden. Ersetzen Sie sie
deshalb nur durch denselben, vom Hersteller empfohlenen Typ. Entsorgen Sie leere Batterien entsprechend den Anweisungen
des Herstellers.

CUIDADO: Existe peligro de explosin si la batera se sustituye por una de un tipo incorrecto. Sustituya la batera slo por
una batera del mismo tipo que recomienda el fabricante. Deseche las bateras usadas segn las instrucciones del fabricante.
CUIDADO: H perigo de exploso se a bateria for substituda por outra de tipo incorreto. Substitua apenas por outra de
mesmo tipo, recomendada pelo fabricante. Descarte as baterias usadas conforme as instrues do fabricante.
VOORZICHTIG: Het vervangen van de batterij door een verkeerd type kan ontploffing veroorzaken. Vervang de batterij
uitsluitend door hetzelfde, door de fabrikant aanbevolen type. Het wegwerpen van batterijen dient volgens de voorschriften
van de fabrikant te gebeuren.

xx
Short Circuit Protection
WARNING: This product relies on the buildings installation for short-circuit
(overcurrent) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC,
15A U.S. (240 VAC, 10A international) is used on the phase conductors (all current-
carrying conductors).
ATTENTION : La protection contre les courts-circuits (surtension) du produit est assure par linstallation lectrique du local o
il est install. Sassurer quun fusible ou un disjoncteur infrieur ou gal 120 V CA, 15 A aux Etats-Unis (240 V CA, 10 A
dans les autres pays) est utilis pour les conducteurs de phase (conducteurs de courant).
AVVERTENZA: La protezione contro i cortocircuiti (sovracorrente) del prodotto dipende dallimpianto elettrico delledificio
in cui installato. Accertarsi che sui conduttori di fase (che portano la corrente) venga utilizzato un fusibile o interruttore non
superiore a 120 Vc.a., 15 A negli Stati Uniti (240 Vc.a., 10 A internazzionale).
WARNUNG: Dieses Produkt ist darauf angewiesen, dass im Gebude ein Kurzschluss- bzw. berstromschutz installiert ist.
Stellen Sie sicher, dass eine Sicherung oder ein Unterbrecher von nicht mehr als 240 V Wechselstrom, 10 A (bzw. in den USA
120 V Wechselstrom, 15 A) an den Phasenleitern (allen stromfhrenden Leitern) verwendet wird.

ADVERTENCIA: Este producto depende de la instalacin del edificio en lo relativo a la proteccin frente a cortocircuitos
(sobretensin). Asegrese de utilizar un fusible o un interruptor de circuito que no sea de ms de 120 V CA, 15A en EE.UU.
(240 V CA, 10A internacional) en los conductores de fase (todos los conductores que transportan corriente).
ADVERTNCIA: Esse produto depende da instalao de proteo contra curto-circuito (sobrecarga) do edifcio. Assegure-se
de que um fusvel ou disjuntor de at 120 VAC, 15A U.S. (240 VAC, 10 A internacional) seja usado nos condutores de fase
(todos os condutores de corrente).
WAARSCHUWING: Dit apparaat wordt tegen kortsluiting (overstroom) beveiligd via de elektrische installatie van het gebouw.
Zorg ervoor dat de fasegeleiders (alle stroomvoerende geleiders) beveiligd zijn met een zekering of stroomonderbreker met
een maximale capaciteit van 120 V wisselstroom, 15 A in de V.S. (240 V wisselstroom, 10 A internationaal).

xxi
Tools you will need
To service the Fiery, you need the following:

ESD wrist grounding strap


Antistatic mat
#0, #1, and #2 Phillips head screwdrivers
5.5mm nut driver
Small flat-blade screwdriver
Needlenose pliers
PROM extractor
Tie wraps, for securing internal cables
Flashlight
PC with Windows XP or 2000
For additional system requirements, see page 3-59.
Fiery documentation, including the customer Media Pack and any related
service bulletins

Avoid touching magnetic tools to storage media such as hard disks. Contact between
magnetic tools and magnetic storage media may result in data corruption.

xxii
Chapter 1:
1
Features

The Fiery is a high-performance color controller that adds computer connectivity and
highly efficient color printing capability to digital color copiers. It is optimized for high-
Introduction speed communications, processing, rasterization, and printing of continuous tone color
and monochrome (black and white) pages. Users can print from networked Mac OS
computers, from networked PCs running Windows, and from UNIX workstations.
In addition, the Fiery USB-Type A ports allow printing directly from a USB device.

Features
As an integral part of the printing system, the Fiery enables users to:

Send images over AppleTalk, TCP/IP, and Novell networks, or through a USB device
to print on a copier.
Spool print jobs and select a printing priority for each job. Users can control spooled
print jobs sent to the Fiery with user software running on networked Mac OS
computers and PCs.
Print color, grayscale, and black-and-white files.
Use the copier as a high-resolution color scanner with Fiery Scan software.
Use 136 resident fonts (117 Adobe Type 1 PostScript fonts with Euro Currency
support, and 19 TrueType fonts), plus two Adobe Multiple Master fonts used
for font substitution when printing PDF files. The Downloader utility or any
third-party LaserWriter downloader, such as the Adobe Font Downloader, can
be used to download additional fonts.
Use built-in ColorWise color management and NetWise networking features.

1-1
1
Introduction

DocuColor 240/250
with Fiery installed

Networked computers
or workstations

F IGURE 1-1 Fiery printing system

The Fiery is one of several imaging products engineered and manufactured by Electronics
for Imaging, Inc.

1-2
1
How the Fiery operates

How the Fiery operates


The Fiery provides efficient image processing and printing control. The Fiery board
includes an Intel Celeron CPU with a built-in floating point accelerator that runs the
PostScript Interpreter. (RoHS systems use a 2.8GHz CPU, and non-RoHS systems use a
2GHz CPU.) It interprets a page description file to produce the image pattern in
memory. The RipChips on the board control data management and other system
functions, freeing up the CPU for efficient image data processing.

Image data is processed by the Fiery, which sends the information to the copier. Raster
data is supplied to the laser in the copier at full copier rated speeds in order to charge the
drum and render the final image on paper.

A high-speed DIMM (dual in-line memory module) on the motherboard holds the
image data during printing. RoHS systems are configured with 512MB of memory;
an additional option may be purchased to upgrade the memory to 1GB. Non-RoHS
systems are configured with 256MB of memory; additional options may be purchased
to upgrade the memory to 768MB or 1GB (installation of system software v1.1 or later
is required).

With the Remote Scan TWAIN plug-in, the Fiery acquires RGB (red, green, blue) image
data from the copier, stores it in memory, and transmits it to the computer that requested
the scan.

1-3
1 Introduction

External devices Fiery Copier


Motherboard

DX
Networked Network RIPChip
computers interface

PC for system Flash


software
installation Memory &
Interpreter CPU

USB flash drive Type A USB Copier


for Copier interface
2.0 interface
system software
installation
Scanner interface Scanner
RTC/
I/O controller
hub Super I/O
controller

HDD Service
Battery board

+3.3VDC, +5VDC, +5VSB, 12VDC Power


supply

PCI Bus

F IGURE 1-2 Fiery functional diagram

1-4
1
Fiery print options

Fiery print options


The Fierys efficient PostScript capabilities allow customers to use a variety of
applications to create printed color or black-and-white pages of text and/or images.
The Fiery operates both over a network and directly through a USB device connected
to the USB-Type A port. Since the Fiery has the ability to print an image while
processing the next image (RIP-While-Print), it is capable of printing documents
at full copier speeds.

Users can print documents directly from the applications in which they were created.
In addition, the Fiery offers an efficient way to print files that have been saved in
PostScript, EPS (Encapsulated PostScript), or PDF format. These files can be
downloaded directly to the Fiery using the Downloader, a remote utility provided
with the Fiery.

Through the USB-Type A port, customers can print directly from a USB device that is
loaded with document files.

1-5
1
Introduction

User software
User software is provided on the User Software (Utilities) CD and the User Software
(Drivers) CD. Installers for the printer files can also be downloaded with the Installer
WebTool.

Unless otherwise noted, all installers are located on the User Software (Utilities) CD.

PCL Printer Driver Enables you to print from Windows computers; also
(located on the supports all special print features and allows the Fiery to
User Software appear in popular applications Print and Page Setup
(Drivers) CD) dialog boxes.
Adobe PS Printer Enables you to print Postscript, EPS, and PDF files from
Driver (located on Windows and Mac OS computers; also supports all
the User Software special Fiery print features and PostScript 3 features.
(Drivers) CD)
PostScript Printer Files for use with the PostScript printer driver that allow
Description files the Fiery to appear in the Print and Page Setup dialog
(PPDs) (located on boxes of popular applications. The PPD files provide
the User Software information about the Fiery and your particular copier
(Drivers) CD) model to the application and printer driver you use
to print.
PostScript 3 Screen Fonts Screen fonts for the 136 PostScript printer fonts installed
(Mac OS only, located (117 Adobe Type 1 and 19 TrueType).
on the User Software
(Drivers) CD)
Job Monitor Allows users to monitor the print status of jobs sent to the
(Windows only, Fiery and to track the status of consumable materials on
automatically installed the copier.
with the printer driver)
Downloader Enables users to print PostScript, Encapsulated PostScript
(EPS), and Portable Document Format (PDF) files
directly to the Fiery without using the application in
which they were created. Downloader also enables the user
to manage the printer fonts installed on the Fiery.
Spooler Enables Mac OS users to view the order and priority of
(Mac OS only) print jobs, customize printer settings for jobs, delete jobs,
and move jobs between queues. Spooler can also be used
to view job accounting information.
Command WorkStation Allows the operator to control Fiery functions from
Windows Edition remote computers. For more information, see Utilities on
(Windows only) the User Documentation CD.

1-6
1
User software

Command WorkStation Allows the operator to control Fiery functions from


Macintosh Edition remote Mac OS computers. For more information, see
(Mac OS only) Utilities on the User Documentation CD.
Remote Scan Enables users to define and retrieve images scanned on the
copiers scanning unit. For more information, see Utilities
on the User Documentation CD.
Mail Port Allows users to send jobs to the Fiery as e-mail
attachments by adding the Mail Port software as a
printer port.
ColorWise Pro Tools Allows users to use calibration and color management
tools. This software also enables users to edit and
download ICC profiles.
Color management ColorSync and ICM color management files that allow
files users to maintain consistent color from original artwork to
the colors displayed on the monitor to the printed output.
Color reference files Reference pages that users can print to view the range of
colors available on the Fiery. For the most predictable
color results, refer to these pages when defining colors in
applications.
Calibration files Includes measurement files and targets for use with
ColorWise Pro Tools.
Printer Delete Utility Finds Fiery printer drivers installed on the users
(Windows only) computer and allows users to delete them.
MRJ Mac OS Runtime for Java (MRJ) installer and
(Mac OS only) associated files.
N OTE : MRJ is required by all Java-based Fiery utilities.
When installing these utilities, if MRJ is not detected,
the MRJ installer automatically starts.

For more information about the user software, see Utilities and Color Printing on the
User Documentation CD. A complete set of the user documentation (provided as
PDFs) can be installed from the User Documentation CD onto any client computer.

1-7
1
Introduction

WebTools
Users can access the Fiery through the Internet or intranet with WebTools, which include
the tools listed in the following table. For more information about WebTools, see the
user documentation.

Status Provides current information on the jobs processing


and printing on the Fiery. Status is not affected by any
password setting.

WebLink Provides all remote users the same link to a pre-set


WebLink destination. An Administrator password may
be required to set or change the link.

WebDownloader Allows remote users to download PostScript, EPS, PDF,


and ASCII files directly to the Fiery without first opening
the file in an application. To download TIFF files or
fonts, use Downloader.

WebSetup Allows users to view and modify Setup options.

Installer Allows remote users to download installers (for drivers,


PPDs, and other printer files) directly from the Fiery.
Installer is not affected by any password setting.

WebScan Allows remote users to retrieve scanned images


from predefined mailboxes on the Fiery hard disk.

More Setup Allows users to view and modify additional network


Setup options.

Software Updates Allows administrative users to download system software


updates and patches for the Fiery. For more information,
see Configuration and Setup on the User Documentation
CD.

1-8
Chapter 2:
2 Checking the customer site

This chapter describes the process for installing the Fiery on the copier. The chapter
includes the following information:
Installation
Checking the customer site
Setting customer expectations
Unpacking the Fiery
Installing the Fiery
Starting up, shutting down, and rebooting the Fiery

Checking the customer site


Before you install the Fiery, check site conditions and inform the customer of any
installation requirements.

Copier readiness
Make sure there is space for the Fiery.
It may be necessary to move the copier out from the wall for easier access to the back of
the unit, where the Fiery will be installed.
N OTE : For more information, refer to Xerox Space Requirements.

Network
Verify with the network administrator or Xerox analyst that the network is functioning
and supports DHCP before you connect the Fiery.

Make sure that the configuration requirements (specified in Configuration and Setup on
the User Documentation CD) have been met for the remote computers and for the
network.

System contact person


Make sure that the network will be available at the time set for installation.
Obtain any special instructions from the Xerox analyst.

2-1
2
Installation

Setting customer expectations


Inform the customer of the following:

Some nodes on the network may be unavailable during the installation.


The network administrator needs to be available during the installation for network
connectivity.
Equipment downtime and impact on the network can be minimized if the network
administrator installs a network connector for the Fiery and confirms network
functionality with the connector in place before the date scheduled for the installation.

The network administrator should have a networked computer available during the
installation. The appropriate software should already be installed. Documentation for
the networked computer and the network operating software should be available.
The network administrator should install the user software shipped with the Fiery
(user documentation is also included) onto networked Mac OS computers and PCs
that will print to the Fiery.
N OTE : This guide covers Fiery hardware installation and service. It provides general
information on connecting the Fiery to the customers network. Network Setup and
configuration information go beyond the scope of this guide. For Network Setup and
configuration information, the network administrator should see Configuration and Setup
on the User Documentation CD.

Unpacking the Fiery


The Fiery is assembled and shipped from the factory in a box that includes items shown
in Figure 2-1 on page 2-3.

2-2
TO
2
UNPACK THE
Unpacking the Fiery

F IERY

1. Open the shipping box and remove any packing materials.

2. Remove the contents of the shipping box and inspect them for visible damage.
If you notice shipping damage, keep the shipping box to show the carrier, if required.
Call the carrier immediately to report the damage and file a claim, and then call your
authorized service/support center. The shipping box includes the following items:
Fiery
Media package (see page xiii for contents)
Power cable
Cable harness
Copier interface cable
Scanner interface cable (crossover Ethernet, Category 5)

Copier interface cable

Media package

Fiery
Cable harness Scanner interface cable
(for power cable) (crossover Ethernet)

Power cable

F IGURE 2-1 Contents of shipping box

2-3
2
3.
Installation

Give the media package to the network administrator.


Let the network administrator know that in order to take full advantage of the Fiery,
the user software must be installed on computers that will print to it.

Fiery connectors
Once you have unpacked the Fiery, familiarize yourself with the connector panel of
the Fiery before you install it.

N OTE : Connector panels for RoHS and non-RoHS systems are identical except for the
following difference: the RoHS connector panel has three USB-Type A ports, whereas
the non-RoHS connector has only two USB-Type A ports.

Power switch Power connector

Soft power button

Copier interface connector

LED display Scanner interface connector (10/100 BaseT)

Network connector (10/100/1000 BaseT)


Service switches

Monitor port (not used)

Serial port (not used)

USB-Type A ports

USB-Type B port (not used)

F IGURE 2-2 Fiery connections (RoHS configuration)

2-4
2
Fiery connectors

Power switch Power connector

Soft power button

Copier interface connector

LED display Scanner interface connector (10/100 BaseT)

Network connector (10/100/1000 BaseT)


Service switches

Monitor port (not used)

Serial port (not used)

USB-Type A ports

USB-Type B port (not used)

F IGURE 2-3 Fiery connectors (non-RoHS configuration)

2-5
2 Installation

Preparing for installation


Before installing the Fiery, do the following:

Test copier functionality.


Copy a color test page before you install the Fiery.
If the copied image indicates that the copier needs adjustment, inform the customer.
After getting approval, complete the copier service needed.

Check the network.


Verify that the network is functioning before you attach the Fiery.
Ask the network administrator to print a document on a shared printer over the
network.
Ask the network administrator to verify the computer and network requirements as
specified in Welcome on the User Documentation CD.

Shutting down the copier


To gain access to the back of the copier where the Fiery will be installed, you need to shut
down the copier and, if required, move the copier out from the wall.

Follow standard ESD (electrostatic discharge) precautions while handling components.


For details, see Precautions on page xviii.

TO SHUT DOWN THE COPIER

1. Make sure the copier is not in use.

2. Power off the copier using the main power switch on the front.
A message is displayed on the copier display panel as the copier undergoes the shutdown
process.

3. Wait until the copier finishes powering off, and then unplug the copier power cable from
the wall outlet.

4. If needed, move the copier out from the wall to gain access to the back of the unit.

2-6
2 Installing the Fiery on the copier

Installing the Fiery on the copier


This section describes how to mount the Fiery on the back of the copier.

Back panel of copier

Mounting plate

Large mounting
screw (1 of 4)

Fiery

Small mounting Slotted hole


screw (1 of 4) (1 of 4)

Mounting tab
(1 of 4)

F IGURE 2-4 Installing the Fiery on the copier

TO INSTALL THE F IERY ON THE COPIER

1. Locate the mounting plate and eight mounting screws provided with the copier.

2. Position the mounting plate on the back of the copier.


Position the mounting plate so that the beveled side faces outward and the four slotted
holes in the plate align with four of the holes in the copier panel.

3. Secure the mounting plate to the copier using the four large mounting screws.
Make sure that the mounting plate is securely attached to the copier.

2-7
2
4.
Installation

Position the Fiery on the copier.


Position the Fiery against the installed mounting plate, as shown in Figure 2-4 on
page 2-7. Align the four screw holes in the Fiery mounting tabs with the four center
holes in the mounting plate.

5. Secure the Fiery to the mounting plate using the four small mounting screws.
Insert the small mounting screws into the four center holes in the mounting plate.
Tighten each screw halfway.
Align the slotted holes in the Fiery mounting tabs with the four mounting screws
(see Figure 2-5). Carefully lower the Fiery until the narrow ends of the slotted holes
engage the four mounting screws.

Mounting screw
(1 of 4)

Slotted hole (1 of 4)

F IGURE 2-5 Mounting the Fiery assembly on the copier

6. Tighten all four mounting screws.


Make sure that the screws are fully tightened and the Fiery is firmly attached to
the copier.

2-8
2 Connecting to the copier

Connecting to the copier


This section describes how to connect the copier interface, scanner interface, and power
cables between the Fiery and the copier. Before connecting the cables, be sure that you
have installed the Fiery on the copier as described on page 2-7.

TO CONNECT THE F IERY TO THE COPIER

1. Shut down the copier (see page 2-6).

2. Make sure that the Fiery power switch is set to OFF (0) position (see Figure 2-2 on
page 2-4 or Figure 2-3 on page 2-5).
If it is not already set, move the power switch to OFF position.

3. Connect one end of the copier interface cable to the copier interface connector on the
Fiery (see Figure 2-2 on page 2-4 or Figure 2-3 on page 2-5). Connect the other end to
the interface port on the copier (see Figure 2-6).

Copier

Secure power cable to


copier with cable harness.

Copier interface cable

Scanner interface cable

Fiery

Power cable

F IGURE 2-6 Cable connections between the Fiery and copier

2-9
2
4.
Installation

Connect one end of the scanner interface cable to the scanner interface connector on
the Fiery (see Figure 2-3 on page 2-5). Connect the other end of the scanner interface
cable to the scanner interface connector on the copier (see Figure 2-6 on page 2-9).

N OTE : Be sure to use the crossover Ethernet cable that shipped with the Fiery. For
information about how to identify a crossover cable, see Figure 2-8 on page 2-13.

5. Connect the recessed end of the power cable to the power connector on the Fiery (see
Figure 2-2 on page 2-4 or Figure 2-3 on page 2-5). Connect the other end of the power
cable to the power connector on the copier (see Figure 2-6 on page 2-9).

6. Secure the power cable to the copier using the cable harness.
Insert the power cable into the cable harness, and then install the cable harness on the
copier at the location shown in Figure 2-6 on page 2-9. Align the screw holes in the cable
harness with the screw hole in the Fiery mounting plate, and secure with the screw.

7. Verify that the cables are firmly connected.


To verify that the copier interface cable is locked in place, gently rock each cable
connector from side to side (toward the thumb screws).
N OTE : To prevent risk of cross-talk, make sure the copier interface cable does not touch
any power cords. Image quality problems or Fiery shutdowns could result.

2-10
2 Verifying power

Verifying power
The following procedure describes how to verify the power connection between the Fiery
and the copier.

TO VERIFY POWER TO THE F IERY

1. If necessary, reconnect the copier power cable to the wall outlet.

2. Move the Fiery power switch to the ON (|) position (see Figure 2-2 on page 2-4 or
Figure 2-3 on page 2-5).

3. Power on the copier using the main power switch on the front.
The Fiery should power on automatically when the copier powers on.
Wait 1 minute for the Fiery to power up. During startup, the LED display on the Fiery
should advance through a rapid sequence of codes. When the Fiery reaches Idle state, the
LED displays the 00 code.
N OTE : If the Fiery does not start up, firmly press the soft power button once and then
release (see Figure 2-2 on page 2-4 or Figure 2-3 on page 2-5). If the Fiery still does not
start up after a few seconds, see the Startup section of Table 4-2 on page 4-14.

4. Power off the copier using the main power switch on the front.
Be sure to leave the Fiery power switch in the ON (|) position.

2-11
2 Installation

Connecting to the network


If you have followed installation procedures to this point, the Fiery is now ready to be
connected to an Ethernet network. For physically connecting the Fiery to an Ethernet
network, the internal Fiery board has an external 10/100/1000BaseT Ethernet network
connector for a straight-through Ethernet cable.

Yellow LED
(blinks during data transfer)

10/100/1000BaseT
network port

Amber LED
(displays solid light
when network connection
is established)

F IGURE 2-7 Network port LEDs

2-12
2 Connecting to the network

Depending on your network speed, the following categories of cables are supported:

For 10BaseT, Category 3 or higher


For 100BaseTX, Category 5 or higher (4-pair/8-wire, short-length)
For 1000BaseT, Category 5e or higher (4-pair/8-wire, short-length)
N OTE : If the copier is 230V, use a shielded straight-through Ethernet cable.

N OTE : The network cable and scanner interface cable are both Ethernet cables.
However, the network connection uses a straight-through cable, and the scanner interface
connection uses a crossover cable. These cable connections are not interchangeable.
To verify a given cable type, align the connectors on each end of the cable as shown in
Figure 2-8. On a straight-through cable, the wire arrangements are identical on both
ends; on a crossover cable, the wire arrangements are different.

Align cable connectors side by


side and examine wires:

Straight-through cable:
wire arrangements are
identical on both connectors

Crossover cable:
wire arrangements are different

F IGURE 2-8 Straight-through and crossover Ethernet cables

2-13
TO
2 Installation

CONNECT THE NETWORK CABLE

1. Shut down the copier before making any network connections.

2. Connect the network cable to the Ethernet network at the customer site.

3. Connect the other end of the cable to the network connector on Fiery.
For the location of the network connector on the Fiery, see Figure 2-2 on page 2-4 or
Figure 2-3 on page 2-5.

4. Ask the network administrator whether DHCP is enabled for the network.
If DHCP is enabled, the Fiery is automatically configured for use over the network.
If DHCP is not enabled, allow the network administrator to perform Network Setup on
the Fiery. For information about Network Setup, see the Configuration and Setup on the
User Documentation CD.

5. Allow the network administrator to verify the Fiery network connection by downloading
a print job from a remote workstation.

2-14
2 Printing the Configuration page

Printing the Configuration page


If you have followed installation procedures to this point, you are now ready to power on
the copier and print the Configuration page. The Configuration page verifies that all
components of the Fiery-to-copier interface are operational.

TO PRINT THE C ONFIGURATION PAGE

1. Power on the copier using the main power switch on the front.
Wait approximately 2 minutes for the copier to start up. The following illustration
identifies components of the copier Control Panel.

Touch screen

Machine Status button Start button

F IGURE 2-9 Copier Control Panel

2. Press the All Services button, and verify that the Network Scanning option is active
(undimmed) on the touch screen.
If needed, wait until the Network Scanning option becomes active.

3. Press the Machine Status button.

4. Touch the Billing Meter/Print Report tab on the touch screen.

5. Touch the Print Report/List option, and then the Network Controller Jobs Report option.

6. Select the System Setting List option.

7. Press the Start button to print the Configuration page.

2-15
2 Installation

Starting, shutting down, and rebooting the Fiery


Always use the following procedures to start or shut down the Fiery.

TO START THE F IERY

1. If necessary, move the Fiery power switch to the ON (|) position.

Power switch
Soft power button

F IGURE 2-10 Fiery power switch and soft power button

2. Power on the copier using the main power switch on the front.
Wait approximately 1 minute for the Fiery to finish its normal startup sequence and
reach Idle. At Idle, the LED display shows the 00 code, indicating that the Fiery is in
normal operation mode (see page 3-5).
Wait approximately 1 minute longer for the copier to warm up and for the Network
Scanning icon to become active on the copier Control Panel.

2-16
TO
2 Starting, shutting down, and rebooting the Fiery

SHUT DOWN THE F IERY

1. Make sure the copier is not in use, and power off the copier using the main power switch
on the front.
The copier display panel displays a message stating that the copier is shutting down.
Wait approximately 1 minute for the copier to power off completely.

2. If you are servicing the Fiery, move the Fiery power switch to the OFF (O) position
(see Figure 2-10 on page 2-16).

N OTE : During normal Fiery operation, you may leave the Fiery power switch in the ON
position at all times. Powering off the copier automatically powers off the Fiery.

TO REBOOT THE F IERY

1. Power off the copier using the main power switch on the front.

2. Wait 1 minute for the copier and the Fiery to power down completely.

3. Power on the copier using the main power switch on the front.

2-17
2
Installation

Using the soft power button


The Fiery has a dedicated power switch and a soft power button on the connector panel
(see Figure 2-3 on page 2-5). The green LED inside the soft power button indicates
whether the Fiery is on or off.

Always use the main power switch on the copier or the Fiery power switch when
performing the procedures described in this Installation and Service Guide. Powering off
the Fiery by means of the soft power button does not achieve a full hard power reset.

If you must use the soft power button, observe the following guidelines:

Avoid using the soft power button except in the following case: if the green LED inside
the soft power button is off and both the main power switch on the copier and the
Fiery power switch are ON, then press the soft power button. Firmly press the button
once and then release. The Fiery should start up within a few seconds.
When you use the soft power button, the Fiery power switch must be in the ON
position. Using the soft power button does not alter the position of the power switch.

2-18
Chapter 3:
3
Overview

Generally, the Fiery does not require regular maintenance. Use the procedures in this
chapter to inspect, remove, reseat, or replace major hardware components, and to install
Service system software.
Procedures
Overview
This chapter includes information on the following:

Exploded diagrams of Fiery components (page 3-3 and page 3-4)


LED diagnostic codes (page 3-5)
Accessing the Fiery (page 3-6)
Cable connections (page 3-9)
Removing and replacing Fiery components (page 3-13)
System software (page 3-58)

When performing the procedures described in this chapter, see Precautions on


page xviii and Tools you will need on page xxii.

The Fiery system software is installed on the hard disk at the factory. You will need to
reinstall system software if you upgrade to a more recent version of the system software.

3-1
3
Service Procedures

Fiery components
The figures in this section provide an overview of components in the RoHS and
non-RoHS systems.

I MPORTANT NOTE FOR SERVICE TECHNICIANS : The European Union has adopted a directive
on Restriction of Hazardous Substances (RoHS). RoHS is a mandatory environmental
directive which requires, among other standards, the absence of lead from all electrical
equipment manufactured on or after July 1, 2006. When servicing Fiery hardware, keep
in mind the following:
A non-RoHS system is a Fiery manufactured prior to the cut-in of RoHS-compliant
hardware. A non-RoHS system is represented by Product Code WUP and Part
Number 097N01478.
A RoHS system is a Fiery manufactured with hardware that is fully RoHS-
compliant. The manufacturing cut-in of the complete RoHS system is represented by
Product Code AXA, Part Number 097N01515, and Tag 50. System software v1.1
(or later) is required with a RoHS system.
As a result of service replacement procedures, a non-RoHS system may contain
individual hardware components that are RoHS-compliant; however, such a system is
not considered Tag 50.
It is recommended that all non-RoHS systems, regardless of the hardware
configuration, be upgraded to system software v1.1 (or later); Tag 1 represents the
non-RoHS system upgraded to system software v1.1.
For detailed information about the RoHS and non-RoHS system configurations,
including the compatibility of individual hardware components, see Fiery hardware on
page xii.

3-2
3
Overview

Key
1. Cover

1 2. CPU clamp
3. CPU fan
4. CPU heatsink
5. 2.8GHz CPU
6. Battery
7. Copier interface board (RoHS)
8. 512MB DIMM
2 9. HDD bracket
10. 80GB HDD (hard disk drive)
11. HDD SATA data cable
3 12. Chassis fan
13. Motherboard (RoHS)
7 14. Power supply (RoHS)
4 15. Service board cable (RoHS)
16. Service board (RoHS)

8 17. Chassis

5 18. Soft power button


6
9

13

12
10
14

15
16

11 17

18

F IGURE 3-1 Exploded view of Fiery components (RoHS system)

3-3
3 Service Procedures

Key
1. Cover
1
2. CPU clamp
3. CPU fan
4. CPU heatsink
5. 2GHz CPU
6. Copier interface board
(non-RoHS)
7. 256MB DIMM
2 8. HDD bracket
9. 40GB HDD (hard disk drive)
10. HDD IDE data cable
3
11. Chassis fan

6 12. Motherboard (non-RoHS)

4 13. Battery
14. Power supply (non-RoHS)
15. Service board cable (non-RoHS)
7
16. Service board (non-RoHS)
5
8 13 17. Chassis
18. Soft power button

11

9 12 14

15

10 16

17

18

F IGURE 3-2 Exploded view of Fiery components (non-RoHS system)

3-4
3
Overview

LED diagnostic codes


During startup, the Fiery advances through a standard diagnostic sequence. Each
diagnostic code flashes rapidly on the LED display during this sequence until the Fiery
reaches Idle. At Idle, the LED display shows the 00 code, indicating that the Fiery is in
normal operation mode.

LED display

F IGURE 3-3 LED display

If the LED display hangs on a code other than 00, one or more diagnostic tests may
have failed. Check the diagnostic code in Table 4-2 on page 4-14 to determine the
troubleshooting actions that you should take.

3-5
3 Service Procedures

Accessing the Fiery


Always use the following procedure to remove the Fiery from the copier and open the
unit for inspection and service.

Make sure you attach an ESD grounding wrist strap and follow standard ESD
(electrostatic discharge) precautions before following this procedure. For details, see
Precautions on page xviii.

TO ACCESS THE F IERY

1. Make sure the copier is not in use, and power off the copier using the main power switch
on the front.
Wait approximately 1 minute for the copier to power off completely.

2. If necessary, move the copier out from the wall to gain access to the back.
The Fiery is installed on the back of the copier.

3. Move the Fiery power switch to the OFF (O) position.

4. Remove all external cables from the Fiery connectors.

3-6
3 5.
Accessing the Fiery

Loosen the four mounting screws that secure the Fiery to the back of the copier
(see Figure 3-4).
Loosen, but do not remove the mounting screws.

6. Carefully lift up to release the Fiery from the mounting screws.


Lift up until the four slotted holes in the Fiery mounting tabs clear the four mounting
screws (see Figure 3-4).

7. Remove the Fiery from the copier.

Lift up Fiery to clear


mounting screws

Mounting screw and


slotted hole (1 of 4)

F IGURE 3-4 Removing the Fiery from the copier

3-7
38.
Service Procedures

Place the Fiery on an antistatic surface.


Position the Fiery so that the four mounting tabs rest flat against the antistatic surface.

9. Remove the seven screws that secure the cover of the Fiery to the chassis
(see Figure 3-5).
Set aside the screws so that you can replace them later.

10. Lift the cover away from the chassis.


Set aside the cover so that you can replace it later.

The Fiery internal components are now accessible.

Screw (1 of 7)

F IGURE 3-5 Removing the chassis cover

3-8
3 Checking Fiery internal connections

Checking Fiery internal connections


The most common causes of problems are faulty and loose connections. Before you
conclude that any internal component has failed, remove, inspect, and reseat all
appropriate connections, and then verify that the problem still occurs.

Before you touch any parts inside the Fiery, attach a grounding wrist strap. Touching the
chassis also discharges static electricity.

TO CHECK CABLE CONNECTIONS

1. Remove and open the Fiery (see page 3-6).

2. Place the Fiery on a flat surface so that internal components are facing up.

3. Make sure the battery is properly installed (see page 3-21).

4. Inspect the HDD data cable to make sure it is intact.


Faulty data cables are easily overlooked. Check the contact point between the cable and
the connector to ensure that they have not separated. If a data cable is suspect, substitute
it with a tested cable.

5. Check the fan cables of the chassis fan and the CPU fan.
Make sure the cables are intact.

6. Check the service board cable.


Make sure the cable is intact and properly connected to the service board and the
motherboard. For more information, see page 3-37.

7. Make sure that the internal power cables are intact and properly connected to the power
supply, HDD, motherboard, and Fiery power switch.
Make sure that the black and white wires are properly connected to the correct leads on
the Fiery power switch. For more information, see Figure 3-26 on page 3-44.

3-9
3
8.
Service Procedures

Check the cables for the soft power button.


Make sure that the SW and SW LED cables are intact and connected to the soft power
button and to the correct pins of connector J9 on the motherboard:
SW LED cablepins 2 and 4
SW cablepins 6 and 8
Align the triangle on each cable connector with the correct pin as shown in Figure 3-6.

17 1

18 2

SW SW LED

J9 on the motherboard

F IGURE 3-6 Cable connections for soft power button

The following diagrams illustrate the internal cable connections between hardware
components and the motherboard. Refer to the appropriate cabling diagram for your
motherboard. To determine whether your system uses the RoHS or non-RoHS
motherboard, see page 3-23.

3-10
3
Chassis fan
Checking Fiery internal connections

Power supply
3a 3b

3c 3d
2
4a 4b

5
HDD

CPU
fan 6

Cable key From To

1. HDD data cable HDD data connector SATA1 on motherboard (RoHS system), or
PRI-IDE on motherboard (non-RoHS system)
2. Chassis fan cable Chassis fan FAN3 connector on motherboard
3. Power supply cable Power supply a. SATA power connectorHDD
b. 4-pin (2 x 2) connectorMotherboard
c. 20-pin (2 x 10) connectorMotherboard
d. 4 leadPower switch: White wire to upper lead for
OFF; Black wire to upper lead for ON
(For details, see page 3-44.)
4. Soft power button cables Soft power button a. SW cableJ9 (pins 6 and 8)
b. SW LED cableJ9 (pins 2 and 4)
(For details, see Figure 3-6 on page 3-10.)
5. Service board cable Service board connector J2 connector on motherboard
6. CPU fan cables CPU fan FAN1 connector on motherboard

F IGURE 3-7 Fiery internal cable connections (RoHS motherboard)

3-11
3 Service Procedures

Chassis fan
3a
Power supply
3b

3c 3d
2
4a 4b

5
HDD

CPU
fan 6

Cable key From To

1. HDD ribbon cable HDD IDE connector PRI-IDE connector on motherboard


2. Chassis fan cable Chassis fan FAN3 connector on motherboard
3. Power supply cable Power supply a. 4-pin (1x 4) connectorHDD
b. 4-pin (2 x 2) connectorMotherboard (J11)
c. 20-pin (2 x 10) connectorMotherboard (J18)
d. 4 leadPower switch:
White wire to upper lead for OFF;
Black wire to upper lead for ON
(For details, see page 3-44.)
4. Soft power button cables Soft power button a. SW cableJ9 (pins 6 and 8)
b. SW LED cableJ9 (pins 2 and 4)
(For details, see Figure 3-6 on page 3-10.)
5. Service board cable Service board connector (J1) J29 connector on motherboard
6. CPU fan cables CPU fan FAN1 connector on motherboard

F IGURE 3-8 Fiery internal cable connections (non-RoHS motherboard)

3-12
3
Removing and replacing Fiery components

Removing and replacing Fiery components


Before deciding to replace costly components, be sure to verify the connections between
the copier and the Fiery. Also, verify the connections of each replaceable Fiery
component. For more information about troubleshooting, see Chapter 4,
Troubleshooting.

The following sections describe how to remove and install replaceable parts on the Fiery:

Copier interface board


DIMM(s)
Battery
Motherboard
CPU and CPU cooling assembly
Service board
Chassis fan
Power supply
Hard disk drive (HDD)

For information about replacing other components, see the copier manufacturers
documentation.

Be sure to use an ESD grounding wrist strap and follow standard ESD (electrostatic
discharge) precautions while performing these procedures. For details, see Precautions
on page xviii.

3-13
3
Service Procedures

Copier interface board


The copier interface board is installed in the PCI1 connector on the motherboard.
Use the following procedures to remove or replace the copier interface board.

Depending on your hardware configuration, your system may use either the RoHS copier
interface board or the non-RoHS copier interface board. The RoHS and non-RoHS
boards are very similar in appearance.

N OTE : The RoHS copier interface board requires the installation of system software v1.1
or later.

3-14
3
Removing and replacing Fiery components

Security chip (U38)

Jack screw
(1 of 2)

Mounting bracket To PCI1 on motherboard No heatsink installed

50-pin copier
interface connector

F IGURE 3-9 Detail of RoHS copier interface board (component side)

Security chip (U38)

Jack screw
(1 of 2)

Mounting bracket To PCI1 on motherboard Heatsink installed

50-pin copier
interface connector

F IGURE 3-10 Detail of non-RoHS copier interface board (component side)

3-15
3 Service Procedures

TO REMOVE THE COPIER INTERFACE BOARD

1. Access and open the Fiery, as described on page 3-6.

2. Remove the two mounting screws that secure the copier interface board to the Fiery
chassis (see Figure 3-11).
Set aside the mounting screws so that you can replace them later.

Guide post
(1 of 4)

Mounting
screws

F IGURE 3-11 Removing the mounting screws from the copier interface board

3. Remove the copier interface board from the PCI1 connector on the motherboard.
Grasp the board at the front and back edge and gently pull the board straight out of its
connector on the motherboard. Make sure that the copier interface connector clears the
cutout in the chassis.
Place the board on an antistatic surface.

If you are replacing the copier interface board with a new one, proceed to To prepare a
replacement copier interface board on page 3-17.

3-16
TO
3 Removing and replacing Fiery components

PREPARE A REPLACEMENT COPIER INTERFACE BOARD

If you are replacing the copier interface board with a new one, you must transfer the
security chip from the old board to the new board. If you fail to transfer the security chip
before installing the new copier interface board, the Fiery will not be accessible from the
copier Control Panel, and the system will lose optional software features such as Secure
Erase, as well as any third-party PostScript fonts that have been installed by the customer.

1. Use a PROM extractor to remove the security chip from socket U38 on the old copier
interface board (see Figure 3-9 or Figure 3-10 on page 3-15).

2. Inspect the security chip and carefully straighten any bent pins with needlenose pliers.

3. Unpack the replacement copier interface board, and install the security chip in socket
U38 on the new board.

N OTE : Be sure to align the small notch in the security chip with the notch in the outline
that appears inside socket U38. If you install the security chip incorrectly, you may
corrupt the security chip and/or the copier interface board.

Security chip

Align notches

U38

F IGURE 3-12 Aligning the security chip

4. Locate the straight mounting bracket in the replacement board kit. Install the mounting
bracket on the replacement board using the jack screws provided.
The kit contains two types of mounting brackets. Be sure to use the straight bracket
(not the L-shaped bracket). Install the mounting bracket on the replacement board as
shown in Figure 3-10 on page 3-15, fitting the copier interface connector through the
slot in the bracket.

Proceed to To replace the copier interface board on page 3-18.

3-17
3 Service Procedures

TO REPLACE THE COPIER INTERFACE BOARD

N OTE : If you are replacing the old copier interface board with a new board, make sure
that you have transferred the security chip and installed the mounting bracket as
described in To prepare a replacement copier interface board on page 3-17.

1. Carefully lower the copier interface board into the chassis.


Insert the board between the guide posts in the chassis (see Figure 3-11 on page 3-16),
and fit the copier interface connector through the cutout in the Fiery connector panel.

2. Firmly seat the copier interface board in PCI1 on the motherboard.


The component side of the board should be facing toward the power supply. The copier
interface board connector is keyed to fit only one way.

3. Replace the two mounting screws that you removed earlier.


Insert the mounting screws through the chassis and into the holes on the board
mounting bracket (see Figure 3-11 on page 3-16). Tighten the screws completely to
secure the board to the Fiery chassis.

4. Reassemble the Fiery and verify its functionality (see page 3-54).

3-18
3 Removing and replacing Fiery components

DIMM(s)
Each DIMM (dual in-line memory module) is held in place by levers at each end of the
DIMM socket. The motherboard contains two DIMM sockets (DIMM1 and DIMM2).

The DIMM configuration differs according to your system:

For RoHS systems, the standard configuration is one 512MB DIMM installed in
socket DIMM2. The memory capacity is 1GB. To upgrade the memory, install a
second 512MB DIMM in socket DIMM1.
For non-RoHS systems, the standard configuration is one 256MB DIMM installed in
socket DIMM2. The memory capacity is 256MB when the Fiery is equipped with
system software v1.0. When system software v1.1 or later is installed, the memory
capacity can be upgraded. To upgrade the memory, install a 512MB DIMM in socket
DIMM1 (for a total memory of 768MB), or install two 512MB DIMMs (for a total
memory of 1GB).

When installing DIMMs of different capacities, be sure to install the lower-capacity


DIMM in socket DIMM2.

Approved DIMMs are available from your authorized service/support center.

TO REPLACE OR UPGRADE A DIMM

1. Access and open the Fiery, as described on page 3-6.

2. To release a DIMM, push outward on the levers on each side of the DIMM.

DIMM (512MB DIMM shown here)

Lever

Lever

Socket notch

F IGURE 3-13 Releasing a DIMM

3-19
3
3.
Service Procedures

Lift the DIMM straight out of the socket.

4. To replace a DIMM, position the DIMM in the socket and press the DIMM straight down
into the socket so the levers lock the DIMM into place.

N OTE : DIMMs fit in the socket only one way. The notch on the bottom of each DIMM
should line up with the notch in the socket.
Make sure that the levers close securely around the ends of the DIMM and each DIMM
is fully seated in its socket.
N OTE : For a single-DIMM configuration, you must install the DIMM in socket
DIMM2. Installing the single DIMM in socket DIMM1 is incorrect and can cause
problems with system performance.

5. Reassemble the Fiery and verify its functionality (see page 3-54).

3-20
3
Removing and replacing Fiery components

Battery
The battery is located at BT1 on the motherboard. Spare batteries are not provided by
your authorized service/support center. If you must replace the battery, use a 3V
manganese dioxide lithium coin cell battery (Panasonic CR2032 or equivalent).

CAUTION: There is a danger of explosion if the battery is replaced with the incorrect
type. Re place only with the same type recommended by the manufacturer. Dispose of
used batteries according to the manufacturer's instructions.
ACHTUNG: Es besteht Explosionsgefahr, wenn die Batterie durch eine Batterie falschen Typs ersetzt wird. Als Ersatz drfen
nur vom Hersteller empfohlene Batterien gleichen oder hnlichen Typs verwendet werden. Verbrauchte Batterien mssen
entsprechend den Anweisungen des Herstellers entsorgt werden.
ATTENTION: Il y a risque d'explosion si la pile est remplace par un modle qui ne convient pas. Remplacez-la uniquement par
le modle recommand par le constructeur. Dbarrassez-vous des piles uses conformment aux instructions du constructeur.
ADVARSEL!: Lithiumbatteri - Eksplosionsfare ved fejlagtig hndtering Udskiftning m kun ske med bat-teri af samme fabrikat
og type. Levr det brugte batteri tilbage til leverandren.
VAROITUS: Paristo voi rjht, los se on virheellisesti asennettu. Vaihda paristo ainoastaan laitevalmistajan suosittelemaan
tyyppiin. Hvit Kytetty paristo valmistajan ohjeiden mukaisesti.
ADVARSEL: Eksplosjonsfare ved feilaktig skifte av batteri. Benytt samme batteritype eller en tilsvarende type anbefalt av
apparatfabrikanten. Brukte batterier kasseres i henhold til fabrikantens instruksjoner.
VARNING: Explosionsfara vid felaktigt batteribyte. Anvnd samma batterityp eller en ekvivalent typ som rekommenderas av
apparat-tillverkaren. Kassera anvnt batteri enligt fabrikantens instruktion.

3-21
3 Service Procedures

TO REPLACE THE BATTERY

1. Access and open the Fiery as described on page 3-6.

2. Remove the copier interface board (see page 3-16).


Removing the copier interface board allows you to safely access the battery on the
motherboard.

3. Locate the battery on the motherboard. Carefully bend the clip that holds the battery.
Use caution when bending the clip; excessive force could cause the clip to lose tension.

Battery
+

Socket

Clip

F IGURE 3-14 Fiery battery

4. Pull the battery from its socket and release the clip.

5. Insert the new battery.


Slide the battery into the socket under the clip, with the positive (+) side facing out of the
socket. Make sure the clip holds the battery securely in the socket.

6. Reinstall the copier interface board (see page 3-18).

7. Reassemble the Fiery and verify functionality (see page 3-54).

8. Configure the time and date in Setup.

3-22
3
Removing and replacing Fiery components

Motherboard
The motherboard attaches to the base of the Fiery chassis. Depending on your hardware
configuration, your system may have either one of the following motherboards installed:

The RoHS motherboard includes two SATA connectors and one IDE connector
(see Figure 3-15 on page 3-24). All RoHS systems and some non-RoHS systems use
the RoHS motherboard. The RoHS motherboard requires the installation of system
software v1.1 or later.
The non-RoHS motherboard includes two IDE connectors and no SATA connectors
(see Figure 3-16 on page 3-25). Some non-RoHS systems use the non-RoHS
motherboard.

For more information about the differences between the RoHS and non-RoHS
motherboards, refer to the diagrams on the following pages.

Follow standard ESD precautions while handling the motherboard and all components.
For details, see Precautions on page xviii.

3-23
3 Service Procedures

2 3 4 6 7
1
5
MS
8

MS 21 MS
22

10

11

23

24
13

12

25
14
20

15

18 17
16

MS 19 MS
i

Key
1. Chassis fan connector (FAN3) 7. On-board USB-Type A port (not used) 17. On-board USB-Type A port (not used)
2. SATA2 connector (not used) 8. Empty PCI connector (PCI2) 18. 4-pin power connector
3. SATA1 connector 9. Copier interface board connector (PCI1) 19. CPU fan connector (FAN1)
(RoHS systemHDD data connector; 10. Scanner interface connector (10/100BaseT) 20. CPU and fan
non-RoHS systemnot used) 11. Network connector (10/100/1000BaseT) 21. BIOS chip
4. PRI-IDE connector 12. Service board connector (J2) 22. Battery
(RoHS systemnot used; 13. Monitor connector (not used) 23. DIMM 1
non-RoHS systemHDD data connector) 14. Serial connector (not used) 24. DIMM 2
5. CMOS jumper pins (JP1) 15. USB-Type A connectors 25. 20-pin power connector
6. Soft power button pins (J9) 16. USB-Type B connector (not used) MSMounting screws
N OTE : Any connectors not listed above are not used.

F IGURE 3-15 Diagram of the RoHS motherboard

3-24
3 Removing and replacing Fiery components

1 2 3 4 5

MS
6

MS MS
18

19
8

9
20

21
10

22
11

17

12
15 14

16 13

MS MS

Key
1. Chassis fan connector (FAN3) 9. Network connector (10/100/1000BaseT) 17. CPU and fan
2. Secondary IDE connector (not used) 10. Monitor connector (not used) 18. Battery
3. HDD connector (PRI-IDE J82) 11. Serial connector (not used) 19. CMOS jumper pins (JP3)
4. Soft power button pins (J9) 12. USB-Type A connectors 20. DIMM 1
5. On-board USB-Type A port (not used) 13. USB-Type B connector (not used) 21. DIMM 2
6. Empty PCI connector (PCI2) 14. On-board USB-Type A port (not used) 22. 20-pin power connector
7. Copier interface board connector (PCI1) 15. 4-pin power connector MSMounting screws
8. Scanner interface connector (10/100BaseT) 16. CPU fan connector (FAN1)
N OTE : Any connectors not listed above are not used.

F IGURE 3-16 Diagram of the non-RoHS motherboard

3-25
3
Service Procedures

Motherboard jumpers
On the RoHS motherboard, one jumper is installed at JP1. This jumper controls the
CMOS setting.

On the non-RoHS motherboard, two jumpers are present:

One jumper is installed at JP3, and controls the CMOS setting.


Another jumper is present, but not installed, at J17.

Do not move or change the configuration of any jumper, unless you are instructed to do
so for a specific troubleshooting remedy.

Removing and replacing the motherboard


Before you remove the motherboard, you must remove:

All boards installed on the motherboard


All cables connected from other components to the motherboard (these include both
motherboard power cables, chassis fan cable, HDD data cable, soft power button
cables, and service board cable)

If you are removing the motherboard in order to replace it with a new motherboard,
observe the following guidelines:

Replacement kits include a motherboard, as well as a service board and service board
cable.
When you replace the motherboard, you must also replace the service board and cable
with the new service board and cable provided in the replacement kit. If you do not
install the replacement service board and cable along with the motherboard, the old
service board will fail to work.
The RoHS motherboard is compatible only with the RoHS service board and cable;
the non-RoHS motherboard is compatible only with the non-RoHS service board and
cable. If you install incompatible versions of the motherboard, service board, and
service cable, the service board will fail to work.
The RoHS motherboard requires the installation of system software v1.1 or later.
Be sure to return all old components to your authorized service/support center.

3-26
TO
3 Removing and replacing Fiery components

REMOVE MOTHERBOARD COMPONENTS FROM THE MOTHERBOARD

1. Access and open the Fiery, as described on page 3-6.

2. Remove the copier interface board from the motherboard (see page 3-14).
Place the removed board on an antistatic surface.

3. Remove the following cables attached to the motherboard:

Chassis fan cable


HDD data cable
4-pin power cable
20-pin power cable
Service board cable
SW and SW LED cables for soft power button
For the locations of each connector on the motherboard, see Figure 3-7 on page 3-11 or
Figure 3-8 on page 3-12.

3-27
3 Service Procedures

TO REMOVE THE MOTHERBOARD

1. Remove the five mounting screws that secure the motherboard to the base of the chassis
(see Figure 3-15 on page 3-24 or Figure 3-16 on page 3-25 for the screw locations on
your motherboard).

2. Lift the edge of the motherboard opposite the connector panel to release the
motherboard from the chassis. Then gently slide the motherboard out of the chassis.
Make sure the connectors on the motherboard clear the cutouts in the chassis as you
remove the board. Avoid handling contacts or using excessive force.

Lift up edge of motherboard


and remove from chassis.

Make sure motherboard


connectors clear cutouts in the
chassis (cutouts not shown).

F IGURE 3-17 Removing the motherboard from the chassis

3. If you are replacing the motherboard with a new motherboard, remove the following
from the old motherboard:
DIMM(s) (see page 3-19)
CPU (see page 3-31)

3-28
TO
3 Removing and replacing Fiery components

REPLACE THE MOTHERBOARD

1. If you are installing a new motherboard, install the DIMM(s) and CPU from the old
motherboard onto the new motherboard. For DIMM(s), see page 3-19; for the CPU,
see page 3-31.
Make sure the motherboard is placed on an antistatic surface with some padding.
Do not transfer the BIOS chip from the old motherboard onto the new motherboard.
Doing so can cause the system to shut down due to incompatibility issues.

2. Angle the motherboard so that the connectors on the motherboard fit into the cutouts in
the connector panel of the chassis, and gently slide the motherboard into the chassis
(see Figure 3-17 on page 3-28).

3. Align the mounting holes on the motherboard with the screw holes located in the base
of the chassis (see Figure 3-15 on page 3-24 or Figure 3-16 on page 3-25 for the
mounting hole locations).

4. Insert the five motherboard mounting screws that attach the motherboard to the chassis.
Partially tighten each screw before completing tightening any one screw. Do not
overtighten the screws; doing so could damage traces on the motherboard.
N OTE : The RoHS motherboard includes three USB-Type A ports. However, if you install
a RoHS motherboard in a non-RoHS system, only two of the USB-Type A ports are
accessible on the connector panel.

5. Remove the existing service board and service cable, and install the new service board
and cable provided in your replacement motherboard kit.
For more information, see Service board on page 3-35.

Now you are ready to replace motherboard components to complete motherboard


hardware installation.

3-29
3 Service Procedures

TO REPLACE MOTHERBOARD COMPONENTS

1. Replace the following cables attached to the motherboard:

Soft power button cables (J9)


Be sure to connect each cable to the correct pins on J9:

SW LED cablepins 2 and 4


SW cablepins 6 and 8
Align the triangle on each cable connector with the correct pin as shown in
Figure 3-18.

17 1

18 2

SW SW LED

J9 on the motherboard

F IGURE 3-18 Motherboard connections for soft power button cables

Service board cable (J2 on the RoHS motherboard; J29 on the non-RoHS
motherboard)
20-pin power cable
4-pin power cable
HDD data cable
Connect the HDD data cable to the appropriate motherboard connector for your
system configuration:

For RoHS systems, connect to SATA1.


For non-RoHS systems, connect to PRI-IDE.
To determine your system version, see Figure P-1 on page xiii in the Preface.

Chassis fan cable (FAN3)


For the locations of each connector on the motherboard, see Figure 3-7 on page 3-11 or
Figure 3-8 on page 3-12.

2. Replace the copier interface board to the PCI1 connector on the motherboard
(see page 3-18).

3. Reassemble the Fiery and verify functionality (see page 3-54).

4. If the customer has installed any options that require an update to the motherboard
BIOS, perform the required BIOS update(s) now. For more information, see the
documentation that accompanies the option.

3-30
3
Removing and replacing Fiery components

CPU
The CPU is installed in a Zero Insertion Force (ZIF) socket on the motherboard. Before
removing the CPU from its socket, disconnect the CPU fan cable from the motherboard
and remove the cooling assembly from the CPU socket (see page 3-32). The CPU
cooling assembly consists of a fan, a clamp, a heatsink, and a bracket.

CPU fan

Clamp

Heatsink

CPU

Bracket

F IGURE 3-19 CPU cooling assembly

3-31
3 Service Procedures

TO REMOVE A CPU

1. Access and open the Fiery, as described on page 3-6.

2. Remove the motherboard components (see page 3-27), and remove the motherboard
from the chassis (see page 3-28).
Place the motherboard on a flat, anti-static surface.

3. Remove the CPU fan cable from motherboard connector FAN1.

4. Remove the CPU cooling assembly:


Be aware that both the cooling assembly and the CPU may be very hot. You may need to
allow the components to cool before you attempt to remove them.
Several motherboard components are very close to the cooling assembly. Be sure not to
damage these components when removing or replacing the cooling assembly.

Lever open
Lever open
Move the levers on the clamp to
the open position (spine up).

Use a small flathead screwdriver


to bend the four hooks out of Clamp
the slots in the bracket one at a
time. Make sure not to damage
the motherboard as you bend
the hooks out of the bracket.
Hooks
(2 of 4)
Lift the cooling assembly off
the CPU socket and set it aside.
Bracket
Use caution when lifting the
cooling assembly out of the
bracket, as the thermal compound
applied to the bottom of the
Slot
heatsink may damage the CPU
if the heatsink is removed too Hook
forcefully.

3-32
3 5.
Removing and replacing Fiery components

Lift the CPU socket lever to release the CPU from the socket.
To release the CPU, you must first flex the lever away from the retention post on the
socket, and then lift the lever all the way up.

CPU Arrow

CPU socket
Pin 1

Lever

Retention post

F IGURE 3-20 Removing/replacing a CPU

6. Grasp the CPU by its edges and carefully lift it from the socket.

TO REPLACE A CPU

1. Raise the socket lever.


You must first flex the lever away from the retention post on the socket, and then lift
the lever all the way up to release the CPU.

2. Insert the CPU into the socket.


Make sure you align the arrow indicating pin 1 on the CPU with pin 1 in the CPU
socket (see Figure 3-20).

3. Lower the socket lever to secure the CPU.


Make sure to lock the lever in place beneath the retention post.

3-33
3
4.
Service Procedures

Replace the CPU cooling assembly:

Lever open
Lever open

Make sure the levers on the


clamp are in the open position
(spine up). Clamp

Align the heatsink so that the


fan cable is near the CPU fan
Hooks
connector on the motherboard (2 of 4)
(FAN1).

Place the heatsink on the


Heatsink
CPU and inside the bracket.
Bracket
Make sure the heatsink is fully
CPU
seated in the bracket on all
sides.
Slot
(1 of 4)
Press down on the clamp until
all four hooks engage the slots
in the bracket.
Avoid using excessive force when
pressing down on the clamp. Engage all four hooks,
Lever closed and then close both
levers simultaneously
Close the levers simultaneously.
Closing the levers simultaneously
applies clamping force equally
over the CPU and bracket. Lever closed

5. Connect the CPU fan cable to the motherboard connector FAN1.


If you are installing a new CPU, secure the slack in the fan cable using a tie-wrap,
if necessary). The tie-wrap prevents the fan cable from interfering with the CPU fan.
Also, make sure the connector on the cable is securely attached to connector FAN1
on the motherboard.

3-34
3
6.
Removing and replacing Fiery components

Replace the motherboard in the chassis (see page 3-29), and replace the motherboard
components (see page 3-30).

7. Reassemble the Fiery and verify functionality (see page 3-54).

Service board
The service board contains the LED display and service switches. Depending on your
hardware configuration, your system may have either the RoHS or non-RoHS service
board installed.

On the RoHS service board, the connector is enclosed by a keyed socket.


On the non-RoHS service board, the connector is surrounded by a notched outline
drawn directly on the board. There is no socket enclosing the connector.

If you are removing the service board and cable in order to replace it with a new service
board and cable, observe the following guidelines:

Replacement kits include a motherboard, as well as a service board and service board
cable.
When you replace the service board and cable, you must also replace the motherboard
with the new motherboard provided in the replacement kit. If you do not install the
replacement motherboard along with the service board and cable, the new service
board will fail to work.
The RoHS motherboard is compatible only with the RoHS service board and cable;
the non-RoHS motherboard is compatible only with the non-RoHS service board and
cable. If you install incompatible versions of the motherboard, service board, and
service cable, the service board will fail to work.
Be sure to return all old components to your authorized service/support center.

3-35
3 Service Procedures

TO REMOVE THE SERVICE BOARD

1. Access and open the Fiery, as described on page 3-6.

2. Remove the service board cable from its connector on the motherboard.

3. Remove the four screws that secure the service board to the chassis, and remove the
board from the chassis (see Figure 3-21).

Screw (1 of 4)
Service board

F IGURE 3-21 Removing/replacing the service board

3-36
TO
3 Removing and replacing Fiery components

REPLACE THE SERVICE BOARD

1. If you are replacing the old service board with a new one, unpack the new board and
cable. Connect the new service board cable to the connector on the new service board.
Follow the connection guidelines for your board version:
For the RoHS service board, connect the cable to the connector on the board. The cable
is keyed to fit in the connector only one way.
For the non-RoHS service board, align the notch on the cable connector with the
notched outline drawn around the connector on the board.
Always align the notch on the cable connector as described above. Incorrect alignment
may result in damage to the non-RoHS service board.

N OTE : Be sure to use the new cable from the board replacement kit. Installing the old
cable on a new service board may cause the new service board to fail.

2. Position the service board inside the chassis, fitting the LED display and service switches
through the cutouts in the chassis.

3. Secure the service board to the chassis using the four screws that you removed earlier
(see Figure 3-21 on page 3-36).

4. Connect the free end of the service board cable to the appropriate connector on the
motherboard:

For the RoHS motherboard, connect the cable to J2.


For the non-RoHS motherboard, connect the cable to J29.
The cable is keyed to fit in the connector only one way.

5. Make sure that the service switches are set to OFF position (both switches are away
from ON).

6. Reassemble the Fiery and verify its functionality (see page 3-54).

3-37
3 Service Procedures

Chassis fan
One chassis fan is installed in the Fiery, near the HDD. Use the following procedures to
remove or replace the fan.

TO REMOVE THE CHASSIS FAN

1. Access and open the Fiery, as described on page 3-6.

2. Disconnect the 3-pin fan cable connector from FAN3 connector on the motherboard.

3. Remove the four plastic rivets that attach the fan to the chassis, and remove the fan.
To remove a rivet, use a flathead screwdriver to pry loose the rivet head on the outside of
the chassis while squeezing and pushing the locking end of the rivet with your fingers or
a screwdriver. Set the rivets aside so that you can replace them later.

Rivet (1 of 4)

Chassis fan

F IGURE 3-22 Removing the chassis fan

3-38
TO
3 Removing and replacing Fiery components

REPLACE THE CHASSIS FAN

1. Position the fan against the chassis.


When correctly positioned, the airflow arrow on the side of the fan should point
toward the vent holes in the chassis, and the fan cable should reach its connector on
the motherboard.

2. Align the four holes on the fan with the four holes in the chassis, and replace the four
rivets that secure the fan to the chassis (see Figure 3-23).
Hold the fan firmly against the chassis, and push each rivet all the way until it snaps into
locked position. Make sure that the fan is tightly secured to the chassis.

Rivet (1 of 4)

F IGURE 3-23 Replacing the chassis fan

3. Connect the 3-pin fan connector into connector FAN3 on the motherboard.

4. Reassemble the Fiery and verify its functionality (see page 3-54).

3-39
3
Service Procedures

Power supply and power switch


This section describes how to remove and replace the power supply and the Fiery power
switch. Depending on your hardware configuration, your system may have either the
RoHS power supply or the non-RoHS power supply installed:

The RoHS power supply has a SATA connector for the power connection to the HDD.
All RoHS systems and some non-RoHS systems use the RoHS power supply.
The non-RoHS power supply has a 4-pin PATA connector for the power connection to
the HDD. Some non-RoHS systems use the non-RoHS power supply.

Both power supply versions are fan-cooled and rated at 180 watts, with an automatic
input voltage selection circuit. The input voltage is 100-240VAC.

Do not open the power supply for service or troubleshooting purposes. Opening the
power supply will void the warranty.

3-40
3
Removing and replacing Fiery components

Checking voltages
You can check power supply functionality using a multimeter at the following locations
on the power supply cable:

20-pin connector that supplies power to the motherboard


4-pin connector that supplies power to the motherboard
SATA connector that supplies power to the HDD

Test voltages on the connectors of the power cables, not on the board or component
connectors. The following table describes the power connectors.

T ABLE 3-1

Connector Pins Color Voltage


1, 2, 11 Orange +3.3V
3, 5, 7, 13, 15, 16, 17 Black GND
4, 6, 19, 20 Red +5V
8 Gray PWR OK
9 Violet +5VSB
10 Yellow +12
20-pin 12 Blue -12V
Motherboard power
14 Green PWR SPLY ON
18 not connected
1 Black GND
2 Black GND
4-pin
3 Yellow +12V
Motherboard power
4 Yellow +12V
1 Yellow +12V
2 Black common
3 Red +5V
SATA (5-pin) 4 Black common
HDD power
5 not connected

3-41
3 Service Procedures

TO REMOVE THE POWER SUPPLY AND POWER SWITCH

1. Access and open the Fiery, as described on page 3-6.

2. Remove the 20-pin power cable from the motherboard.

3. Remove the 4-pin power cable from the motherboard.

4. Remove the power cable from the power connector on the HDD.

5. Remove the black and white power wires that connect to the upper leads on the power
switch.

6. Remove the four screws that attach the power supply to the chassis (see Figure 3-24).
Set the screws aside so you can replace them later.

7. Gently lift the power supply out of the chassis.

Screw (1 of 4)

F IGURE 3-24 Removing the power supply

3-42
3
8.
Removing and replacing Fiery components

If you suspect that your power switch is faulty and want to replace it with a new one,
remove the power switch from the chassis:
Use a flat-head screwdriver to press in on the beveled sides of the power switch, and push
the power switch out through the cutout in the chassis.

Power switch

F IGURE 3-25 Removing the power switch

3-43
3 Service Procedures

TO REPLACE THE POWER SUPPLY AND POWER SWITCH

1. If you removed the power switch, align the power switch against the chassis as shown in
Figure 3-25 on page 3-43.

2. Push the power switch firmly into the chassis cutout until the switch is locked in place.
Make sure that the beveled sides of the power switch are completely secured to the inside
of the chassis.

3. Place the power supply inside the chassis (see Figure 3-24 on page 3-42).
Align the mounting holes in the power supply with the holes in the chassis.

4. Using the four screws that you removed earlier, secure the power supply to the chassis.

5. Connect the black and white power wires to the upper leads on the power switch,
as shown in Figure 3-26.

ON OFF

Connect black wire to Connect white wire to


upper lead for ON (|) upper lead for OFF (O)

Power switch leads

F IGURE 3-26 Connecting to the power switch

3-44
36.
Removing and replacing Fiery components

Connect the HDD power cable to the appropriate connector on the HDD:

For RoHS systems, connect the SATA power cable to the SATA power connector on the
HDD.
Always connect power to the SATA power connector on the HDD. Do not use the
PATA (4-pin) power connector, if it is present on the HDD; and do not connect power
to both the SATA and PATA power connectors on the HDD. An incorrect power
connection will result in system errors.

For non-RoHS systems, connect the 4-pin PATA cable to the 4-pin power connector on
the HDD.

7. Connect the 4-pin (2x2) power cable to its connector on the motherboard.
For the location of the motherboard connector, see page 3-24 (RoHS motherboard) or
page 3-25 (non-RoHS motherboard).

8. Connect the 20-pin power cable to its connector on the motherboard.


For the location of the motherboard connector, see page 3-24 (RoHS motherboard) or
page 3-25 (non-RoHS motherboard).

9. Make sure all power connectors are properly aligned and securely connected.

10. Replace any tie wraps that you removed or cut while removing the power cables earlier.
For more information, see page 3-54.

11. Reassemble the Fiery and verify its functionality (see page 3-54).

3-45
3 Service Procedures

Soft power button


The soft power button can be used to troubleshoot the Fiery when it is stalled in an
improper power state. Do not use the soft power button unless you are troubleshooting a
specific problem. For more information, see Using the soft power button on page 2-18.

The following procedures describe how to remove and replace the soft power button
assembly in the system. The soft power button assembly includes the soft power button,
and the SW and SW LED cables.

TO REMOVE THE SOFT POWER BUTTON ASSEMBLY

1. Access and open the Fiery, as described on page 3-6.

2. Remove the soft power button cables (SW and SW LED) from J9 on the motherboard.

3. Use needlenose pliers to pinch the beveled sides of the button casing, and push the
button assembly out through the cutout in the chassis.
Carefully thread the soft power cables, one pair at a time, out through the cutout.

Cutout

Pinch beveled sides to


unlock button from chassis.

F IGURE 3-27 Removing the soft power button assembly

3-46
TO
3 Removing and replacing Fiery components

REPLACE THE SOFT POWER BUTTON ASSEMBLY

1. Carefully thread the soft power button cables through the cutout in the chassis (see
Figure 3-27 on page 3-46).
Thread the cables, one pair at a time, through the cutout.

2. Push the button assembly firmly into the cutout until the assembly is locked in place.
Make sure that the beveled sides of the button casing are completely secured to the inside
of the chassis.

3. Connect the soft power button cables to the correct pins on J9:

SW LED cablepins 2 and 4


SW cablepins 6 and 8
Align the triangle on each cable connector with the correct pin as shown in Figure 3-18.

17 1

18 2

SW SW LED

J9 on the motherboard

F IGURE 3-28 Motherboard connections for soft power button cables

4. Reassemble the Fiery and verify its functionality (see page 3-54).

3-47
3
Service Procedures

HDD
The factory-installed HDD (hard disk drive) is formatted and loaded with system
software, network drivers, and printer fonts. The HDD is also used to store spooled
print jobs.

If the HDD must be replaced, you will need to install the system software on the new
HDD. If you are replacing the HDD, you need:

The appropriate system software


The latest version of user software (for networked computers that will be printing to
the Fiery)

For information about installing system software see page 3-58.

Proper handling
Improper handling can damage the HDD. Handle the HDD with extreme care:
Use proper ESD practices when grounding yourself and the Fiery.
Keep magnets and magnetic-sensitive objects away from the HDD.
Do not remove the screws on top of the HDD. Loosening these screws voids
the warranty.
Never drop, jar, bump, or put pressure on the HDD.
Handle the HDD by the sides and avoid touching the printed circuit boards.
Allow the HDD to reach room temperature before installation.

HDD problems may be caused by the following:


Loose or faulty connection
Faulty HDD

Version differences
RoHS and non-RoHS systems use different versions of the HDD:

The RoHS system uses an 80GB HDD. This HDD has a SATA data connector.
The non-RoHS system uses a 40GB HDD. This HDD has an IDE data connector.

To determine your system version, see Figure P-1 on page xiii in the Preface.

3-48
TO
3
REMOVE THE
Removing and replacing Fiery components

HDD

1. If you are replacing the HDD with a new HDD, allow the network administrator the
opportunity to print the Job Log and save any custom simulation and output profiles.
If possible, print the following:

Configuration pagelists any installed options and records the customers current
Setup configuration.
Font Listlists the fonts currently on the HDDs. Along with the fonts provided,
the customer may have installed additional fonts.
For information about how to print the Configuration page and Font List, see
Configuration and Setup on the User Documentation CD.

2. Access and open the Fiery, as described on page 3-6.

3. Remove the copier interface board (see page 3-16).


Removing the copier interface board allows you to safely access the cables connected to
the HDD.

4. Remove the power cable from the HDD.

5. Remove the data cable from the HDD by pulling the connector (not the cable) straight
out from the HDD.

3-49
3
6.
Service Procedures

Remove the four screws that secure the HDD assembly to the chassis (see Figure 3-29),
and lift the HDD assembly out of the chassis.
Set aside the screws so that you can replace them later.

Screw (1 of 4)

HDD assembly

F IGURE 3-29 Removing the HDD assembly

3-50
3
7.
Removing and replacing Fiery components

If you are replacing the HDD with a new HDD, remove the HDD from its bracket.
Remove the four screws that secure the HDD to the HDD bracket (see Figure 3-30).
Remove the HDD bracket and set it aside so that you can replace it later.
Make sure to support the HDD as you remove the screws. Do not loosen or remove the
screws on the HDD covers. Loosening or removing these screws will break the seal and
void the HDD warranty.
Do not touch the drives with magnetic objects (such as magnetic screwdrivers), and avoid
placing magnet-sensitive items, such as credit cards and employee ID cards, near the
HDDs.

HDD bracket

Screw (1 of 4)

HDD

F IGURE 3-30 Removing the HDD bracket

8. Place the HDD in an antistatic bag.

Replacement HDDs are shipped without any system software pre-installed.


After installing a HDD, you must install the appropriate system software.

3-51
3 Service Procedures

TO REPLACE THE HDD

1. If you are installing a new HDD, unpack the drive. If you are not installing a new HDD,
skip to step 4.
Do not drop, jar, or bump the HDD. Do not touch the HDD with magnetic objects or
place objects sensitive to magnets near the HDD.

2. Place the HDD bracket around the HDD, and align the two holes on either side of the HDD
with the holes in the bracket.
Position the HDD bracket on the HDD as shown in Figure 3-30 on page 3-51.

3. Replace the four screws that attach the bracket to the HDD.
Make sure you use the same screws you removed earlier.

4. Position the HDD assembly inside the chassis as shown in Figure 3-29 on page 3-50.
Align the four holes in the HDD bracket with the holes in the base of the chassis.
Make sure that the connectors on the HDD are accessible.

5. Using the four screws that you removed earlier, secure the HDD assembly to the chassis.

6. Connect the appropriate data cable to the HDD:

For RoHS systems, connect the SATA data cable to the SATA data connector on the
HDD. Make sure that the other end of the cable is connected to SATA1 on the
motherboard.
For non-RoHS systems, connect the IDE ribbon cable to the IDE data connector on the
HDD. Make sure that the other end of the cable is connected to PRI-IDE on the
motherboard.

3-52
37.
Removing and replacing Fiery components

Connect the appropriate power cable to the HDD:

For RoHS systems, connect the SATA power cable connector to the SATA power
connector on the HDD.
Always connect power to the SATA power connector on the HDD. Do not use the
PATA (4-pin) power connector, if it is present on the HDD; and do not connect power
to both the SATA and PATA power connectors on the HDD. An incorrect power
connection will result in system errors.

For non-RoHS systems, connect the 4-pin (PATA) power cable connector to the power
connector on the HDD.
The cable connector is keyed to fit only one way.

8. Reinstall the copier interface board (see page 3-18).

9. Reassemble the Fiery (see page 3-54).

10. Connect the external cables you removed from the Fiery.

11. If you replaced the HDD with a new HDD, install system software (see page 3-58).

12. Verify Fiery functionality (see page 3-57).

3-53
3 Service Procedures

Restoring Fiery functionality after service


Complete your inspection and service by reinstalling and verifying the Fiery.

TO REINSTALL AND VERIFY THE F IERY

1. Reseat all boards, cables, connectors, and other parts loosened or removed during
service.
When routing cables in the Fiery make sure that:
Covers are securely installed after Cables are not looped around internal
routing cables circuit boards, or components (such as
capacitors and resistors)
Cable routing does not interfere with Cables do not lie on or against any internal
the operation of internal components heating element
Cables do not interfere with removing Cables do not interfere with opening or
or replacing components closing Fiery panels
Cables are not tangled Cable slack is secured with a tie wrap

Improper connection of the internal power cables can damage the Fiery. See Checking
Fiery internal connections on page 3-9, which includes Figure 3-7 on page 3-11 and
Figure 3-8 on page 3-12.

2. Replace the cover on the Fiery.


Make sure all cables are low and fully inside the chassis before you replace the cover.
Align the mounting holes in the cover with the holes in the chassis.

3-54
3 Restoring Fiery functionality after service

F IGURE 3-31 Replacing the chassis cover

3. Replace the seven screws you removed earlier.


Tighten the screws to secure the cover to the Fiery.

3-55
3
4.
Service Procedures

Mount the Fiery on the back of the copier.


Align the slotted holes in the Fiery mounting tabs with the four mounting screws
attached to the copier (see Figure 3-32). Carefully lower the Fiery until the narrow ends
of the slotted holes engage the four mounting screws.

Mounting screw
(1 of 4)

Slotted hole (1 of 4)

F IGURE 3-32 Mounting the Fiery assembly on the copier

5. Tighten all four mounting screws.


Make sure that the screws are fully tightened and that the Fiery is firmly attached to
the copier.

6. Connect any external cables that you removed during inspection or service.
Be sure to properly connect the following cables (see Connecting to the copier on
page 2-9):
Copier interface cable (see page 2-9)
Scanner interface cable (see page 2-9)
Fiery power cable (see page 2-9)

7. Power on the copier, and then move the Fiery power switch to the On (|) position.

8. Before you leave the customer site, verify Fiery operation (see Figure 3-33).

3-56
3 Restoring Fiery functionality after service

Verification Steps Troubleshooting Tips

Connect the Fiery to the network.


See page 2-12.

Have the network administrator


check the Setup options.
See Configuration and Setup on
the User Documentation CD).

In the event of an error condition, see the Startup section of Table 4-2
Power on the copier, allow the on page 4-14. If the Configuration page does not print, verify that the
Fiery to start up, and print the copier interface cable is securely connected and on the correct ports
Configuration page (see page 2-15). (see the Printing Problems section of Table 4-2 on page 4-14). If
image quality is poor, test the copier (see the service documentation
that accompanies the copier).

F IGURE 3-33 Fiery connection verification steps

3-57
3
Service Procedures

Fiery system software


The Fiery system software is installed on the HDD at the factory. You will need to install
system software if a more recent version is required, if you replace the HDD, or if you
discover problems with the current system. To upgrade to a newer version of system
software, you may use one of the following methods:

Install complete system software over the network port (see page 3-59)
This is the recommended method for installing system software.

Install complete system software using a USB flash drive (see page 3-63)
Install complete system software using the Software Updates WebTool (see page 1-8)

System software installation reminders


Keep in mind the following when installing system software:
FontsInstalling system software deletes all fonts that the customer has installed
on the Fiery. Only resident fonts will be restored during system software installation.
The Downloader utility can be used to reinstall additional fonts.
To determine which additional fonts were downloaded to the Fiery, print the Fonts
List before you format the HDD and again after you complete the system software
installation. Any fonts not listed after installation will need to be reinstalled. For
information about how to print the Fonts List, see Command WorkStation Help.

LanguageScreens for installing system software are always displayed in English,


even if the copier is configured for another language.
CompatibilityThe latest user software must be installed onto all computers that print
to the Fiery. Using incompatible versions of the system and user software may result in
system problems.
ConfigurationWhen upgrading or reinstalling the system software, make sure to
print a Configuration page before installing any software (for instructions, see
page 2-15). The Setup configurations are lost when you install system software.

3-58
3 Fiery system software

Installing system software over the network port


The system software CD contains the system software and Fiery System Software
Installer. To install system software using the network port on the Fiery, you need:

A crossover Ethernet cable (4-pair/8-wire, short-length)


The scanner interface cable is a crossover Ethernet cable, and may be used for system
software installation.

A Windows XP/2000 computer with:


A CD-ROM drive, built in or attached
Support for 100BaseTX or 1000BaseT

TO INSTALL SYSTEM SOFTWARE OVER THE NETWORK PORT

N OTE : Before beginning system software installation, be sure to disable all Internet
firewalls and anti-virus software on the Windows XP/2000 PC.

1. Power off the copier using the main power switch on the front.

2. Move the power switch on the Fiery to the Off (O) position (see Figure 3-34).

3. Remove all external cables from the Fiery, except for the power cable.
Be sure to disconnect the copier interface cable between the Fiery and the copier. Be sure
to leave the power cable connected between the Fiery and the copier.

3-59
3
4.
Service Procedures

Connect the Ethernet crossover cable to the Fiery network port and to a Windows
XP/2000 PC.

N OTE : The scanner interface cable between the Fiery and the copier is an Ethernet
crossover cable. To use the scanner interface in this step, disconnect the cable from
the Fiery and the copier. For information about how to identify a crossover cable,
see Figure 2-8 on page 2-13.

Power switch

Ethernet crossover cable

Network connector

Windows 2000/XP PC

F IGURE 3-34 Creating an isolated Ethernet network using a crossover cable

5. Power on the PC and insert the System Software CD into the PC CD-ROM drive.

6. If it did not start automatically, navigate to the CD-ROM drive and double-click the
Installer.exe file.

7. At the Welcome screen, click Next.

8. Read the Software License Agreement. Select I Agree to continue the installation
process, and then click Next.

9. At the Connection Type screen, make sure Ethernet is selected. Click Next to advance to
the Confirmation screen.

N OTE : To avoid confusion, ignore the text and graphics on the Confirmation screen.
The graphics on this screen may not accurately depict Fiery hardware.

3-60
3
10.
Fiery system software

Flip the Fiery service switches to the service mode position (to the ON position).

Power switch

Flip the service switches


from normal (OFF) position...

LED display

Service switches

...to service mode (ON) position:

F IGURE 3-35 Fiery power and service switches

After you install system software, remember to return the service switches to the normal
(OFF) position (away from ON).

11. Power on the copier. Then power on the Fiery by moving its dedicated power switch to
On (|) position.
Wait approximately 10 seconds for the Fiery to start up and show FF on the LED
display.

12. Click Next on the PC screen.

13. At the Installation screen, click Next to commence installation. Wait while the files
are copied and installed.

N OTE : Progress is slow at first. For most computers, expect to wait approximately
20 minutes.
If prompted, select your network adapter, and then click OK.
If you click Cancel, you will need to power off the Fiery using its dedicated power switch,
click Next on the PC screen (ignoring the text and graphics on this screen), click Finish,
and then repeat this procedure starting from step 6. If the installation terminates
abnormally, reboot the PC also.
After all the system software files are copied to the Fiery, a PC screen appears prompting
you to restore the Fiery connections and switches.
N OTE : To avoid confusion, ignore the text and graphics on this screen. The graphics on
this screen may not accurately depict Fiery hardware.

14. Power off the Fiery using its dedicated power switch, and then power off the copier.

3-61
3
15.
Service Procedures

Flip the service switches to normal position (away from ON).

16. Disconnect the crossover cable from the network port and the Windows XP/2000 PC.

17. Reconnect all cables between the Fiery and the copier (see Figure 2-6 on page 2-9).
If you used the scanner interface cable in this procedure, make sure to reattach the cable
to the copier and to the Fiery scanner interface port.

18. Click Next on the PC screen.

19. Click Finish when the message is displayed that the installation is successful.
Remove the System Software CD from the PC.

20. Power on the copier using the main power switch on the front. Then move the power
switch on the Fiery to the ON (|) position.
Allow the copier to start up and display ready status on its control panel. Verify that the
Fiery reaches Idle (00 should appear on the Fiery LED display).

3-62
3
Fiery system software

Installing system software using a USB flash drive


To install system software using a USB flash drive attached to the Fiery, you need the
following items:

USB 2.0 flash drive [not provided] with 1 gigabyte capacity (minimum) and a data
transfer LED
For a list of flash drives that have been tested validated for use with the Fiery, see USB
flash drive support on page 3-64.

Any PC [not provided] with:


Intel x86-compatible microprocessor
CD-ROM drive, built in or attached
Support for USB 2.0
(USB 1.1 may work but may be very slow)
1.5GB, minimum memory capacity
PS/2 keyboard
(The USB Flash Installer CD interface accepts only PS/2 keyboard input.
The user interface does not accept mouse input.)
System Software CD
USB Flash Installer CD

To install system software using a USB 2.0 flash drive, you must use a flash drive that has
been prepared already. The procedures in this section are:

To prepare a USB flash drive on page 3-65


To install system software using a prepared USB flash drive on page 3-68

3-63
3
Service Procedures

USB flash drive support


EFI has tested and validated a selection of USB flash drives for use with the Fiery.
The following table reflects the list of validated drives at the time of publication. For the
most current list of validated drives, contact your authorized service/support provider.

Manufacturer Model Capacity

Seagate ST650211 5.0 GB


Corsair Flash Voyager 4.0 GB
PNY Attach 2.0 GB and 1.0 GB
Lexar JumpDrive Secure 1.0 GB
Lexar JumpDrive Traveler 1.0 GB
Centon DSP1GB-004 1.0 GB
Kingston Data Traveler II 1.0 GB
Simple Tech STIUSB2FD 1.0 GB

Most other flash drives may also work.

When using a flash drive that does not appear in the table above, make sure that the drive
meets the following industry-standard specifications:

Hi-Speed USB 2.0 certified for fast data transfer


Hi-Speed USB 2.0 certified (backwards compatible with all USB 1.1 ports)
Compatible with Windows XP and Linux
USB Mass Storage Class Device
High-performance, non-volatile storage with low power consumption
If the host computer is limited to specific read and write speeds, a faster flash drive
will not necessarily deliver higher performance. For example, using a Hi-Speed drive on
a computer that supports only the slower USB speeds does not yield faster transfers.
In addition, you must properly configure the host computer to achieve the transfer rates
supported by faster flash drives.

Some manufacturers have disabled the removable media attribute in certain models of
flash drives. If this is the case, the drive is not supported by EFI.

3-64
TO
3
PREPARE A
Fiery system software

USB FLASH DRIVE

N OTE : Make sure the boot priority on your PC is set to boot first from the CD-ROM
drive.
To find out how to access/change the PCs BIOS configuration, see the documentation
that accompanies your PC. Typically, pressing a key during power up (such as F2 or DEL
or F8) will access the BIOS configuration screen.

1. Power on the PC and as soon as the CD-ROM drive LED goes out, load the USB Flash
Installer CD into the PCs CD-ROM drive.
If you load the CD too late, then the PC boots as usual. In that case, restart the PC so
that the PC boots from the CD.

2. Allow the PC to boot from the CD (several minutes, depending on your PC).
Troubleshooting tips: If the PC fails to display the Flash Drive Setup screen within 30
minutes, make sure that the PC boot priority is set to boot first from the CD-ROM drive
and make sure that no devices are connected to the USB-A ports. If it still fails, try
another PC. It could be that your PC is not compatible with the boot program on the
USB Flash Installer CD.

3. Follow the USB Flash Installer screen prompts. To respond to a prompt, use only the
keyboard; do not use the mouse.
The following descriptions are based on the USB Flash Installer CD, v2.3 which is the
current version at the time of release of this guide. If the USB Flash Installer CD is
revised, then some of these descriptions may not apply. Additional status screens may
appear briefly but are not necessary to describe here.
Troubleshooting tip: The USB Flash Installer CD may not work properly on some PCs. In
these cases, the Flash Drive Setup will complete, but the flash drive will fail to load
system software on the Fiery. If this happens, use a different PC in conjunction with the
USB Flash Installer CD to prepare the flash drive.

3-65
3
Service Procedures

Screen prompt What you need to do:


1. Please plug in a USB flash drive and The CD-ROM drive door may open and
insert a valid product CD, and press OK. close automatically during this procedure.
If it does not, manually open and close the
drive door when removing/inserting a CD.
Connect a USB flash drive to a USB-A
port on the PC.
Remove the USB Flash Installer CD.
Insert the system software CD and
press Enter, then wait.
If the same screen prompt reappears,
just wait or press Enter again.
2. Total Number of CD: x Select Yes.
Continue with flash drive setup?
Yes No
3. Flash programming in progress... Wait for the next prompt.
Please wait....
The flash drive is formatted in
preparation for the copying of files.
4. Copying [filename]... Wait for the next prompt.
[Progress bar indicates %]
The wait usually takes 5-10 minutes,
but may take considerably longer
depending on your PC.
The progress bar reaches 100%; the
flash drive LED will stop flashing and
eventually go out; and the next prompt
will appear.
5. USB flash device is ready for Disconnect the flash drive from the
installation. The device can be safely USB-A port. Press Enter.
removed. OK
6. Do you want to program more USB flash Select No unless you are preparing
drives? Yes No more than one USB flash drive.
7. System will re-start. Yes No Select Yes.
8. Processing complete. Please remove CD. Remove the system software CD.
Rebooting...
The following prompt appears at the end of
a list of status messages:
9. Please remove CD. Close cdrom drive If you have not removed the CD yet,
and hit return. remove it now. Manually close the
CD-ROM drive and press Enter.
10. Shutdown complete Allow the PC to boot to Windows.
Contrary to what is stated in the screen
prompt, the system is rebooting, not
shutting down.

3-66
3 Fiery system software

Troubleshooting tip: If the LED on the USB flash drive fails to light when you connect the
flash drive to the PC, do the following: power off the PC; remove and reinsert USB flash
drive into the PC; verify that its LED turns on when the PC is turned on.

4. Label the prepared USB flash drive with identifying information.


For example, copy onto a label tag (1) the product name and (2) the system software
version number that you find printed on the system software CD label. The USB flash
drive is now prepared and can be used to install system software on the Fiery.

3-67
3 Service Procedures

TO INSTALL SYSTEM SOFTWARE USING A PREPARED USB FLASH DRIVE

1. If your USB flash drive is not yet prepared, complete the procedure beginning on
page 3-65.

2. Power off the copier using the main power switch on the front.

3. Disconnect all cables from the Fiery connector panel, except for the power cable.
Be sure to disconnect the copier interface cable between the Fiery and the copier. Leave
the power cable connected between the Fiery and the copier.

4. Make sure the service switches are in the normal (OFF) position (both switches are away
from ON).

Power switch
Verify that service switches are in normal (OFF) position...

LED display
...not in service mode (ON) position.

Service switches

USB-Type A connector (1 of 3)
for flash drive
or extension cable

F IGURE 3-36 USB flash drive connector and service switches on the Fiery

5. Attach the prepared USB flash drive to the Fiery (see Figure 3-36).
For convenience, you may attach the USB extension cable (provided) to the Fiery and
then attach the USB flash drive to the other end of the cable.
N OTE : If dust covers are attached to the USB-Type A connectors, remove one dust cover
using needlenose pliers.

3-68
36.
Fiery system software

Power on the copier using the main power switch on the front.

7. Wait several minutes while the files are transferred (usually between 6 and 20 minutes,
depending on the size of the system software).
The LED on the flash drive shows sporadic activity. The LED display on the Fiery shows
sporadic activity at first; then it increments from 00, increasing one hexadecimal number
every 30 seconds until done.
The Fiery automatically powers off when the installation is done.

8. Power off copier using the main power switch on the front.

9. Wait at least 30 seconds, and then remove the USB flash drive from the Fiery.

10. Reconnect the cables between the Fiery and the copier (see Figure 2-6 on page 2-9).

11. Power on the copier using the main power switch on the front. Make sure that the power
switch on the Fiery is in ON (|) position.
Allow the copier to start up and display ready status on its control panel. Verify that the
Fiery reaches Idle (00 should appear on the Fiery LED display).

If you have been given any patches (system update files) for this version of system
software, you need to install them now, according to the instructions provided with each
patch.

3-69
Chapter 4:
4
The troubleshooting process

This chapter identifies the source of common problems that may occur with the Fiery
and suggests ways of correcting them.
Troubleshooting
The troubleshooting process
The following sections do not attempt to provide troubleshooting information
for attached computers such as PCs, for the copier, or for extensive networks. Refer
problems in these areas to the appropriate service departments and site administrators.

When performing the service procedures described in this chapter, follow the precautions
listed in Precautions on page xviii.

The troubleshooting process is designed to eliminate the most obvious causes of failure
before progressing to more complex issues. Where problems occur on page 4-2 gives an
overview of the Fiery components and indicates areas most likely to require
troubleshooting.
Try a phone check before you go to the customer site.
Before you go to the customer site on page 4-3 suggests areas to check before making
a service call to the customer site. With a phone call, you can find out if the problem is
a simple operating failure or a failure caused by a network or configuration change. Ask
the customer to check for loose cables on the back of the copier and loose connections
at a power strip or outlet.

Check for obvious causes of problems.


Check network connections.
Preliminary on-site checkout on page 4-4 takes you through the initial visual checks
you should make when you arrive at the customer site.
The Network section in Table 4-2 provides guidelines for checking the network
connections between the copier and the computers to which it is connected, as well
as information about several printing problems.

4-1
4
Troubleshooting

Where problems occur


The Fiery is a built-in print server for the copier, and it is generally part of a
configuration like the one shown in Figure 4-1. Problems may occur in one of the
following areas:

The Fiery or the copier


The interface between the Fiery and the copier
The interface between the Fiery and computers that print to it

DocuColor 240/250
with Fiery installed

Networked computers
or workstations

F IGURE 4-1 Fiery printing system

4-2
4 Before you go to the customer site

Before you go to the customer site


Before you make a service call to a customer site, talk to the customer on the phone, and
check the following items:

1. Does the copier work?


If the copier works, but the user cannot print the Fiery Test Page, a service call is probably
required.

2. Is the failure caused by a simple operating problem?

Is there a printing problem?


Does the Fiery Test Page fail to print?
Does the Fiery fail to respond to a print command?
Does printing seem to take a long time?
Is print quality poor?
Does the Fiery fail to appear in the list of printers?
If the answer to any of these questions is yes, refer the customer to the troubleshooting
sections in Configuration and Setup on the User Documentation CD, or in Command
WorkStation Help.
If the customer has followed the suggested corrective actions and has failed to solve
the problem, be prepared to make a service call. Keep a log of the failures the customer
has observed.

3. Has the customer made any network changes?


If network changes have occurred, request that the customers site administrator verify
the Fiery network requirements.

4. Is the user having printing problems with a particular image file?


If there are problems with files from particular applications, the user may be more
successful using different print settings.

5. Does the LED display on the Fiery connector panel hang on a particular diagnostic code?
The diagnostic code may indicate the need to replace one or more Fiery components.
For more information, see Error codes and conditions on page 4-13.

If your phone call fails to clear up the problem, proceed to the next phase, the
preliminary on-site checkout.

4-3
4
Troubleshooting

Preliminary on-site checkout


Your goal in the preliminary on-site checkout is to eliminate obvious problems, such as
loose or missing cables and connectors.

The most common causes of hardware problems are faulty or loose connections.
Before you decide to replace any parts of the Fiery, make sure to verify all cables and
connections. If you have concluded that all external connections are good, check the
internal connections. If all internal connections appear to be in place, inspect individual
hardware components in the system.

4-4
4
Preliminary on-site checkout

Checking external connections


Before removing the Fiery from the copier to check internal components, first eliminate
the most obvious sources of problems. Make sure that:

All external interface cables to the Fiery are plugged into the proper connectors on the
outside of the Fiery (see Figure 4-2).
The Fiery power cable is plugged into the wall power outlet.
The Fiery power switch is in the On (|) position.
The Service switches are in the normal position (away from ON).
At least one LED on the network connector is on.

Power switch Power connector

Soft power button

Copier interface connector

LED display Scanner interface connector (10/100 BaseT)

Network connector (10/100/1000 BaseT)


Service switches

Monitor port (not used)

Serial port (not used)

USB-Type A ports
(non-RoHS systems have two ports only
USB-Type B port (not used)

F IGURE 4-2 External Fiery connections

If all the connectors are properly in place and the power is on, proceed to the next stage
of troubleshooting.

4-5
4 Troubleshooting

Checking internal connections


The most common causes of problems are faulty and loose connections. Before you
conclude that any internal component has failed, remove, inspect, and reseat all
appropriate connections, and then verify that the problem still occurs.

Before you touch any parts inside the Fiery, attach a grounding wrist strap. Touching the
chassis also discharges static electricity.

TO CHECK CABLE CONNECTIONS

1. Remove and open the Fiery (see page 3-6).

2. Place the Fiery on a flat surface so that internal components are facing up.

3. Make sure the battery is properly installed (see page 3-22).

4. Inspect the HDD data cable to make sure it is intact.


Faulty data cables are easily overlooked. Check the contact point between the cable and
the connector to ensure that they have not separated. If a data cable is suspect, substitute
it with a tested cable.

5. Check the fan cables of the chassis fan and the CPU fan.
Make sure the cables are intact.

6. Check the service board cable.


Make sure the cable is intact and properly connected to the service board and the
motherboard. For more information, see page 3-37.

7. Make sure that the internal power cables are intact and properly connected to the power
supply, HDD, motherboard, and Fiery power switch.
Make sure that the black and white wires are properly connected to the correct leads on
the Fiery power switch. For more information, see Figure 3-26 on page 3-44.

4-6
4
8.
Preliminary on-site checkout

Check the cables for the soft power button.


Make sure that the SW and SW LED cables are intact and connected to the soft power
button and to the correct pins of connector J9 on the motherboard:
SW LED cablepins 2 and 4
SW cablepins 6 and 8
Align the triangle on each cable connector with the correct pin as shown in Figure 4-3.

17 1

18 2

SW SW LED

J9 on the motherboard

F IGURE 4-3 Cable connections for soft power button

The following diagrams illustrate the internal cable connections between hardware
components and the motherboard. Refer to the appropriate cabling diagram for your
motherboard. To determine whether your system uses the RoHS or non-RoHS
motherboard, see page 3-23.

4-7
4
Chassis fan
Troubleshooting

Power supply
3a 3b

3c 3d
2
4a 4b

5
HDD

CPU
fan 6

Cable key From To

1. HDD data cable HDD data connector SATA1 on motherboard (RoHS system), or
PRI-IDE on motherboard (non-RoHS system)
2. Chassis fan cable Chassis fan FAN3 connector on motherboard
3. Power supply cable Power supply a. SATA power connectorHDD
b. 4-pin (2 x 2) connectorMotherboard
c. 20-pin (2 x 10) connectorMotherboard
d. 4 leadPower switch: White wire to upper lead for
OFF; Black wire to upper lead for ON
(For details, see page 3-44.)
4. Soft power button cables Soft power button a. SW cableJ9 (pins 6 and 8)
b. SW LED cableJ9 (pins 2 and 4)
(For details, see Figure 4-3 on page 4-7.)
5. Service board cable Service board connector J2 connector on motherboard
6. CPU fan cables CPU fan FAN1 connector on motherboard

F IGURE 4-4 Fiery internal cable connections (RoHS motherboard)

4-8
4
Chassis fan
Preliminary on-site checkout

3a
Power supply
3b

3c 3d
2
4a 4b

5
HDD

CPU
fan 6

Cable key From To

1. HDD ribbon cable HDD IDE connector PRI-IDE connector on motherboard


2. Chassis fan cable Chassis fan FAN3 connector on motherboard
3. Power supply cable Power supply a. 4-pin (1x 4) connectorHDD
b. 4-pin (2 x 2) connectorMotherboard (J11)
c. 20-pin (2 x 10) connectorMotherboard (J18)
d. 4 leadPower switch:
White wire to upper lead for OFF;
Black wire to upper lead for ON
(For details, see page 3-44.)
4. Soft power button cables Soft power button a. SW cableJ9 (pins 6 and 8)
b. SW LED cableJ9 (pins 2 and 4)
(For details, see Figure 4-3 on page 4-7.)
5. Service board cable Service board connector (J1) J29 connector on motherboard
6. CPU fan cables CPU fan FAN1 connector on motherboard

F IGURE 4-5 Fiery internal cable connections (non-RoHS motherboard)

4-9
4 Troubleshooting

Inspecting the system


If checking external and internal connections does not fix the problem, consider
inspecting the system component by component (see Table 4-1) and verifying that each
hardware component is properly installed and configured before you decide to replace
costly components.

If a component in the system you are servicing does not meet a condition listed in
Table 4-1 and it is not clear how to fix the problem (for example, if the system hangs
before reaching Idle), locate the behavior in Table 4-2 on page 4-14 to see the suggested
action(s) for solving the problem.

T ABLE 4-1 Verifying the system

Conditions to verify Part and additional page references

All replaceable parts are: Chassis, page 3-6

Present
Properly aligned
Installed securely
Installed on the appropriate site
The correct part for the system
Not visibly damaged
Chassis and contents have not been tampered with
(no unauthorized additions or changes have been made)
Chassis does not contain any foreign objects

Motherboard, including components and traces, appears Motherboard, page 3-23


undamaged and no foreign objects are evident
CPU is present, well-seated in its motherboard connector,
and appears undamaged
CPU cooling unit is well-aligned and firmly attached
Chassis fan (including fan cable) is well-positioned (with correct
airflow direction), installed in the correct connector, and appears
undamaged
Battery is installed

4-10
T ABLE 4-1
4 Preliminary on-site checkout

Verifying the system

Conditions to verify Part and additional page references

Each DIMM is well-seated and installed in the correct slot DIMM, page 3-19

DIMM connectors are not oxidized (reseating removes oxidation)

Copier interface board is: Copier interface board, page 3-14


Present
Equipped with a security chip (chip is securely installed
in socket U38 on the board)
Installed in the slot PCI1 on the motherboard
Well-seated
Not visibly damaged

CPU is: CPU and CPU cooling assembly, page 3-31


Present
Well-seated in the motherboard socket
Not visibly damaged

CPU cooling assembly is:


Well-positioned (fan cable is able to reach fan
connector on motherboard)
Firmly attached

Fan is: Chassis fan, page 3-38


Properly positioned (with correct airflow direction)
Installed in the correct fan cable connector on
the motherboard
Not visibly damaged (fan, fan cable, cable connector,
and motherboard connector)

4-11
T ABLE 4-1
4 Troubleshooting

Verifying the system

Conditions to verify Part and additional page references

Power supply is: Power supply, page 3-40


Present
Correctly installed
Not visibly damaged

Cable connectors are:


Firmly connected
Not visibly damaged
Installed in the correct devices and the correct leads on the power
switch

HDD is: HDD, page 3-48


Present
Correctly installed
Not visibly damaged

HDD data cable is:


Present
Firmly connected in the motherboards SATA1 connector (RoHS
systems) or Primary IDE connector (non-RoHS systems)
Firmly connected to the HDD
Not visibly damaged

HDD power cable is:


Present
The correct type (SATA or PATA), depending on your system
configuration. For more information, see page 3-52.
Firmly connected to the power connector on the HDD
Not visibly damaged

4-12
4
Error codes and conditions

Error codes and conditions


To learn possible causes and solutions for a specific LED diagnostic code or error
condition, find the symptom in Table 4-2 and perform the appropriate suggested actions
in the order listed. If the problem persists after you perform a suggested action, proceed
to the action described in the next numbered step. For example, in the steps:
1. Check and reseat the copier interface cable between the Fiery and the copier.
2. Replace the copier interface cable.

First perform the action in step 1; if the problem persists, proceed to the action described
in step 2.

For detailed information about performing a suggested action, see the appropriate section
in Chapter 3, Service Procedures.

For ordering information about replaceable components, see Appendix B, Parts List.
If replacing a specified component does not correct the problem, make sure you install
the old component back in the Fiery.

4-13
4 Troubleshooting

T ABLE 4-2 Fiery error codes and conditions

Symptom Possible cause Suggested action

LED diagnostic codes (on Fiery LED display)


Any of the following: Faulty motherboard 1. Power off/on the copier.
CF 2. Recheck all cables and connections.
C0
3. Clear the CMOS and power-up settings (see page 4-30).
C5
01 4. Replace the motherboard.
03
05
0E
10
12
14
16
1B
1D
24
26
27
29
2B
2D
35
37
39
3C
3E
40
43
53
57
59
5D
60
67
6B
6D
77
7F
82
83
84
85
89
8D
94
96

4-14
T ABLE 4-2
4 Error codes and conditions

Fiery error codes and conditions (Continued)

Symptom Possible cause Suggested action

LED diagnostic codes (continued)

Any of the following: Possibly one of the following: 1. Power off/on the copier.
C1 Faulty DIMM(s) 2. Check the DIMM(s) and reseat them to remove any
C3
Faulty motherboard oxidation on the connectors.
49
52 3. If you have two DIMMs installed, determine if a DIMM
is at fault:
Remove the DIMM currently installed in socket
DIMM1, and reboot the system. Reboot again with the
other DIMM installed in DIMM2. If the problem is
solved by one of the DIMMs, replace the other DIMM.
If the problem persists for both DIMMs, proceed to the
next step.
4. Clear the CMOS and power-up settings (see page 4-30).
5. Replace the motherboard.

Any of the following: Possibly one of the following: 1. Power off/on the copier.
18 Faulty CPU 2. Replace the CPU.
4E
69 Motherboard is faulty 3. Clear the CMOS and power-up settings (see page 4-30).
4. Replace the motherboard.

23 Possibly one of the following: 1. Replace the battery.


Motherboard battery is faulty 2. Clear the CMOS and power-up settings (see page 4-30).
or dead
3. Replace the motherboard.
Motherboard is faulty

Any of the following: Possibly one of the following: 1. Power off/on the copier.
25 Copier interface board is improperly 2. Reseat the copier interface board.
8B seated in PCI slot
8F 3. Replace the copier interface board.
Copier interface board is faulty 4. Clear the CMOS and power-up settings (see page 4-30).
Motherboard is faulty 5. Replace the motherboard.

4-15
T ABLE 4-2
4 Troubleshooting

Fiery error codes and conditions (Continued)

Symptom Possible cause Suggested action

LED diagnostic codes (continued)

FF See entries under Startup.

Any of the following: Possibly one of the following: 1. Power off/on the copier.
75 HDD is faulty 2. Reseat the power and data cables to the HDD.
93
Motherboard is faulty 3. Replace the HDD cables.
4. Replace the HDD.
5. Clear the CMOS and power-up settings (see page 4-30).
6. Replace the motherboard.

00 Indicates that the Fiery is in normal operational mode. No troubleshooting action is required.

Any other code not Motherboard is faulty 1. Power off/on the copier.
listed in this table
2. Clear the CMOS and power-up settings (see page 4-30).
3. If the problem persists, replace the motherboard.

Startup

Both the copier power Possibly one of the following: 1. Recheck all cables and connections. Make sure that the
switch and Fiery power Faulty cable connections copier is connected to a power source.
switch are in On position,
Fiery is stalled in an incorrect power 2. Power off/on the copier.
but the Fiery does not
start up state 3. Power off/on the Fiery using the Fiery power switch.
4. Firmly press the Fiery soft power button once and release.
If the problem persists, contact your authorized
service/support center.

4-16
T ABLE 4-2
4 Error codes and conditions

Fiery error codes and conditions (Continued)

Symptom Possible cause Suggested action

Startup (continued)

Fiery starts up, but Possibly one of the following: 1. Make sure the Fiery service switches are set to Normal
LED display hangs Service switches are set to mode (away from ON).
on FF Service mode 2. Make sure the service board cable is properly connected to
Improper service board cable the service board, as described on page 3-37.
connection 3. Power off/on the copier.
System software is corrupt 4. Reinstall system software.

HDD cables are faulty or installed in 5. Reseat the power and data cables to the HDD. Make sure
the wrong connector(s) the data cable is connected to the proper connector on the
motherboard (see page 3-52).
HDD is faulty
6. Replace the HDD data cable.
Missing or faulty DIMM(s), or 7. Replace the HDD.
faulty DIMM connections
8. Check the DIMM(s) and reseat them to remove any
Service board and/or motherboard is oxidation on the connectors.
faulty
9. If you have two DIMMs installed, determine if a DIMM
CPU missing or faulty is at fault:
Remove the DIMM currently installed in socket
DIMM1, and reboot the system. Reboot again with the
other DIMM installed in DIMM2. If the problem is
solved by one of the DIMMs, replace the other DIMM.
If the problem persists for both DIMMs, proceed to the
next step.
10. Clear the CMOS and power-up settings (see page 4-30).
11. Replace the motherboard, service board, and service board
cable.
12. Replace the CPU.

4-17
T ABLE 4-2
4 Troubleshooting

Fiery error codes and conditions (Continued)

Symptom Possible cause Suggested action

Startup (continued)

Fiery starts up until FF Possibly one of the following: 1. Make sure both the copier power switch and the Fiery
appears on the LED Copier is powered off power switch are in ON position.
display, then shuts down
Fiery is powered off 2. Check and reseat the copier interface cable between the
Fiery and the copier.
Faulty connection between
3. Replace the copier interface cable.
the Fiery and the copier
4. Listen for the power supply fan and feel for air near the
Faulty power supply Fiery power switch where the power supply is located.
Faulty motherboard If you do not feel air from the power supply fan, you may
Faulty or overheated CPU have a faulty power supply which you will need to replace.
Faulty copier interface board 5. Clear the CMOS and power-up settings (see page 4-30).
6. Replace the motherboard.
7. Reseat the CPU cooling assembly.
8. Replace the CPU.
9. Replace the copier interface board.

Fiery starts up and reaches Possibly one of the following: 1. Check and reseat the copier interface cable between the
00 on the LED display; Missing or faulty copier interface Fiery and the copier.
but Network Scanning cable 2. Replace the copier interface cable.
remains dimmed and
unavailable on the copier Missing or faulty scanner interface 3. Check and reseat the scanner interface cable (Ethernet
Control Panel for more cable (Ethernet crossover) crossover) between the Fiery and the copier.
than 10 minutes Corrupt system software 4. Replace the scanner interface cable.

Faulty copier interface board 5. Reinstall system software.

Missing or faulty security chip 6. Make sure that the security chip is correctly installed on
the copier interface board.
Make sure that the notch on the security chip is aligned
with the notched outline that appears in the socket on the
board.
7. Replace the copier interface board.
If the problem persists after you replace the copier
interface board, you may have a faulty security chip;
contact your authorized service/support representative.

4-18
T ABLE 4-2
4 Error codes and conditions

Fiery error codes and conditions (Continued)

Symptom Possible cause Suggested action

System problems

Clock is slow; time listed Possibly one of the following: 1. Replace the battery on the motherboard and then update
on Configuration page is Missing or dead battery the time in Fiery Setup.
earlier or later than the on the motherboard For information about Fiery Setup, see Configuration and
actual time
Faulty motherboard Setup on the User Documentation CD.
2. Clear the CMOS and power-up settings (see page 4-30).
3. Replace the motherboard.

System performs slowly Possibly one of the following: 1. Check that each DIMM is installed in the correct slot
or hangs periodically Missing or faulty DIMM(s), (see page 3-19).
DIMM installed in wrong slot, 2. Check for missing DIMMs and reseat the DIMMs to
or faulty DIMM connections remove any oxidation on the connectors.
Faulty HDD 3. If two DIMMs are installed, determine if a DIMM is
at fault:
Overheated or faulty CPU
Remove the DIMM currently installed in socket
Faulty motherboard DIMM1, and reboot the system. Reboot again with the
other DIMM installed in DIMM2. If the problem is
solved by one of the DIMMs, replace the other DIMM.
If the problem persists for both DIMMs, proceed to the
next step.
4. Reseat the power and data cables to the HDD.
5. Replace the HDD data cable.
6. Replace the HDD.
7. Make sure CPU on the motherboard is present and firmly
seated and that the fan cable is connected.
8. Replace the CPU.
9. Clear the CMOS and power-up settings (see page 4-30).
10. Replace the motherboard.

Chassis fan is noisy, Fan is faulty Replace the chassis fan.


or is not producing air

4-19
T ABLE 4-2
4 Troubleshooting

Fiery error codes and conditions (Continued)

Symptom Possible cause Suggested action

System software installation

USB flash drive method: Possibly one of the following: 1. Make sure the copier is powered off and that all cables
Fiery remains on for 30 Fiery is still connected to the copier, between the Fiery and the copier are disconnected.
minutes (or longer) after and the copier is powered on 2. Make sure the Fiery service switches are set to Normal
beginning installation mode (away from ON).
Service switches are set to Service
mode If the service switches are in Service mode (toward
ON), power off the Fiery, set the switches to Normal
Faulty HDD
mode, power on, and allow the installation to resume.
Faulty motherboard
3. Check the LED on the USB flash drive.
Faulty USB flash drive If the LED is not blinking (remains off or solid), the flash
drive may be improperly seated. Power off the Fiery and
reseat the flash drive; then power on and allow the
installation to resume.
4. Reseat the power and data cables to the HDD.
5. Replace the HDD data cable.
6. Replace the HDD.
7. Clear the CMOS and power-up settings (see page 4-30).
8. Replace the motherboard.
9. Replace the CPU.
10. Retry the installation using a different USB flash drive.

USB flash drive method: Possibly one of the following: 1. Power off the Fiery and reseat the flash drive; then power
During installation, the Faulty or improperly seated USB on and allow the installation to resume.
LED on the flash drive flash drive 2. Retry the installation using a different USB flash drive.
remains off or solid (not
blinking) Faulty motherboard 3. Clear the CMOS and power-up settings (see page 4-30).
Faulty HDD 4. Replace the motherboard.
5. Reseat the power and data cables to the HDD.
6. Replace the HDD data cable.
7. Replace the HDD.

4-20
T ABLE 4-2
4 Error codes and conditions

Fiery error codes and conditions (Continued)

Symptom Possible cause Suggested action

System software installation (continued)

Network port method: Possibly one of the following: 1. Make sure the Fiery service switches are set to Service
Installation stalls for Service switches are set to mode (toward ON).
5 minutes (or longer) Normal mode If the service switches are in Normal mode (away from
while downloading
Wrong or faulty Ethernet cable ON), click Cancel on the installer screen. Power off the
file 1 of 2
Fiery, set the service switches to Service mode, and click
Faulty motherboard Finish on the installer screen. Then retry the installation.
Faulty system software CD 2. Make sure you are using a crossover Ethernet cable.
The scanner interface cable is a crossover type, and may
be used for the installation. For information about how to
identify a crossover cable, see Figure 2-8 on page 2-13.
If the cable appears damaged, replace it.
3. Clear the CMOS and power-up settings (see page 4-30).
4. Contact your authorized service/support provider to
obtain a replacement system software CD.
5. Replace the motherboard.

Network port method: Possibly one of the following: 1. Reseat the power and data cables to the HDD.
Installation stalls for Faulty HDD 2. Replace the HDD data cable.
20 minutes (or longer)
while downloading Faulty motherboard 3. Replace the HDD.
file 2 of 2 Faulty system software CD 4. Clear the CMOS and power-up settings (see page 4-30).
5. Contact your authorized service/support provider to
obtain a replacement system software CD.
6. Replace the motherboard.

4-21
T ABLE 4-2
4 Troubleshooting

Fiery error codes and conditions (Continued)

Symptom Possible cause Suggested action

Network

If you suspect a network problem, keep in mind the following:


If the Fiery does not appear in the list of printers on the network, there may be another device on the network with the same
Ethernet hardware address.
There may be conflicting network settings in Setup and on the customers workstation.
Inappropriate Setup options may cause printing problems.
Missing or incorrectly placed printer description files may cause application-specific printing errors.

For additional information, see Configuration and Setup on the User Documentation CD.

Unable to connect Possibly one of the following: 1. Make sure the network cable is the correct category of
to the network; or Cable is connected to the Ethernet straight-through Ethernet cable and connected to the
neither LED on the port that is closest to the power designated network port on the Fiery connector panel (see
10/100/1000BaseT connector. This Ethernet port is page 2-12).
network connector reserved for the scanner interface. 2. Check the cable connection to the network.
is lit
Faulty network cable or connection 3. Replace the cable with a new or tested cable.

Faulty network 4. Request that the network administrator check Network


Setup.
Faulty Ethernet interface on
5. Request that the network administrator check other
the motherboard
devices on the network.
If other devices are not functioning, it could be a problem
with the network.
6. If the rest of the network is functioning properly and
the problem persists, clear the CMOS and power-up
settings (see page 4-30).
7. Replace the motherboard.

4-22
T ABLE 4-2
4 Error codes and conditions

Fiery error codes and conditions (Continued)

Symptom Possible cause Suggested action

Network (continued)

System starts up slowly One of the following: 1. If the problem persists, request that the network
(seems to hang); and the Normal behavior administrator change the default in Fiery Network Setup.
Configuration page
System is searching for a nonexistent 2. If neither LED on the designated network port is lit on the
displays an error on the Fiery, check the cable connection to the Fiery and the
IP Address line under DHCP server. DHCP is enabled by
default on the Fiery but the network. Make sure the cable is the correct type (see
Network Setup page 2-12).
customers network is not using
DHCP. 3. If the network cable is the correct type and is properly
connected to the Fiery, connect a new network cable to
If the customers network is using the Fiery.
DHCP:
4. Request that the network administrator check other
Network cable or connection devices on the network.
is faulty.
If other devices are not functioning, the problem may be
Network is faulty. with the network.
Ethernet interface on the 5. If the rest of the network is functioning properly and the
motherboard is faulty. problem persists, clear the CMOS and power-up settings
(see page 4-30).
6. Replace the motherboard.

Scanning

Problems with scanning Loose, incorrect, or missing scanner 1. Check and reseat the scanner interface cable between the
files; the Fiery cannot interface connection between the Fiery Fiery and copier.
detect scanned files; or the and copier
Make sure the cable is a crossover Ethernet type. For
list of scan templates fails
information about how to identify a crossover cable, see
to update on the copier
Figure 2-8 on page 2-13.
Control Panel
2. Power off/on the copier.
3. Replace the scanner interface cable.

4-23
T ABLE 4-2
4 Troubleshooting

Fiery error codes and conditions (Continued)

Symptom Possible cause Suggested action

Printing
N OTE : Intermittent print quality problems are difficult to trace. Before you try to troubleshoot print quality problems, print
a test page to make sure that the copier itself does not need servicing or adjusting.

Test page fails to print. Copier is not ready to print. 1. Make sure the copier is powered on and ready to print.
2. Check the copier Control Panel for indications or messages
about the copier status.

There is a problem with the connection 1. Make sure the Fiery power switch is in the On position.
between the Fiery and the copier.
2. Power off/on the copier.
3. Make sure the Network Scanning option is available from
the copier Control Panel.
4. Recheck that the copier interface cable is present and
properly connected to the Fiery and the copier.
5. Recheck that the copier interface board is present and
properly connected to the motherboard.
6. Replace the copier interface cable.
7. Replace the copier interface board.
8. If the problem persists, you may need to service
the copier.

Corrupted system software Reinstall system software.

Faulty HDD Replace the HDD.


If replacing the HDD does not correct the problem, make
sure you install the old HDD back in the Fiery.

4-24
T ABLE 4-2
4 Error codes and conditions

Fiery error codes and conditions (Continued)

Symptom Possible cause Suggested action

Printing (continued)

Fiery appears on the list of PostScript error Make sure Print to PostScript Error in Setup is set to Yes.
printers on the customers Check for error messages on the Fiery output.
workstation, but certain
jobs do not print.
Application problem 1. Print a job from a different application to determine if
the problem is associated with a particular application.
2. Make sure the connection between the Fiery and the
workstation is working by downloading a test page
from the workstation or printing a simple file, such
as a text file.
3. Resend the problem file.

Configuration page is Missing, incorrect, 1. Check the DIMM(s) and reseat them to remove any
completely or mostly or faulty DIMM(s) oxidation on the connectors.
blank
Corrupted system software 2. Reinstall system software.
3. If you have two DIMMs installed, determine if a DIMM
is at fault:
Remove the DIMM currently installed in socket
DIMM1, and reboot the system. Reboot again with the
other DIMM installed in DIMM2. If the problem is
solved by one of the DIMMs, replace the other DIMM.
If the problem persists for both DIMMs, proceed to the
next step.
4. Clear the CMOS and power-up settings (see page 4-30).
5. Replace the motherboard.

4-25
T ABLE 4-2
4 Troubleshooting

Fiery error codes and conditions (Continued)

Symptom Possible cause Suggested action

Printing (continued)

A print job stalls or stops PostScript or application error 1. Cancel the Fiery print job.
after one or a few pages.
2. If this fails to clear the problem, power off/on the copier.

Missing, incorrect, or faulty DIMMs 1. Power off the Fiery; check for missing DIMMs and reseat
or faulty DIMM connections the DIMMs to remove any oxidation on the connectors.
2. Verify memory amount on the Configuration Page.
3. If you have two DIMMs installed, determine if a DIMM is at
fault:
Remove the DIMM currently installed in socket
DIMM1, and reboot the system. Reboot again with the
other DIMM installed in DIMM2. If the problem is
solved by one of the DIMMs, replace the other DIMM.
If the problem persists for both DIMMs, proceed to the
next step.
4. Clear the CMOS and power-up settings (see page 4-30).
5. Replace the motherboard.

4-26
T ABLE 4-2
4 Error codes and conditions

Fiery error codes and conditions (Continued)

Symptom Possible cause Suggested action

Printing (continued)

Color quality is Problem with the copier Test the copier and service, if necessary (see the service
not consistent. documentation that accompanies the copier).

File or application problem 1. Print a different color test page from another application.
2. If the quality of the test page is good, the problem may
be a file or application problem.

Out of calibration or calibration 1. Start ColorWise Pro Tools from a client computer, click
information/curves on the active the Calibrator icon, and then click Restore Device in
partition are corrupted. the Calibrator window.
Restore Device restores the Fiery calibration information
to factory defaults.
If restoring default calibration does not solve the problem,
you may need to service the copier.
2. If restoring default calibration fixes the color quality,
the custom calibration may have been the cause of the
problem. Request that the site administrator recalibrate
the Fiery (for details, see Color Printing on the User
Documentation CD).
3. If the problem persists after recalibration, the calibration
information on the HDD may be corrupt. Reinstall system
software.
4. If the problem persists, the HDD may be corrupt.
Verify that all HDD cabling is correct.
5. If HDD cabling is correct, you may need to replace
the HDD.

4-27
T ABLE 4-2
4 Troubleshooting

Fiery error codes and conditions (Continued)

Symptom Possible cause Suggested action

Printing (continued)

Print quality is poor. Missing or outdated printer Make sure the appropriate printer description file
description file is installed.

For information about printer files, see Printing


from Windows or Printing from Mac OS on the
Application cannot find the User Documentation CD.
appropriate printer description file

Problem with the copier Test the copier and service if necessary (see the service
documentation that accompanies the copier).

Out of calibration or calibration 1. Start ColorWise Pro Tools from a client computer, click
information/curves on the active the Calibrator icon, and then click Restore Device in the
partition are corrupted. Calibrator window.
Restore Device restores the Fiery calibration information
to factory defaults.
If restoring default calibration does not solve the problem,
you may need to service the copier.
2. If restoring default calibration fixes the color quality,
the custom calibration may have been the cause of the
problem. Request that the site administrator recalibrate
the Fiery (for details, see Color Printing on the User
Documentation CD).
3. If the problem persists after recalibration, the calibration
information on the HDD may be corrupt. Reinstall system
software.
4. If the problem persists after recalibration, the calibration
information on the HDD may be corrupt. Reinstall system
software.
5. If the problem persists, the HDD may be corrupt.
Verify that all HDD cabling is correct.
6. If HDD cabling is correct, you may need to replace
the HDD.

4-28
T ABLE 4-2
4 Error codes and conditions

Fiery error codes and conditions (Continued)

Symptom Possible cause Suggested action

Printing (continued)

Pages come out blank, Faulty cable connection between 1. Recheck the copier interface cable and connection at the
or tinted with green the Fiery and the copier Fiery and the copier.
or some other color.
2. Power off/on the copier.
3. Replace the copier interface cable.

Faulty connection between the copier 1. Reseat the copier interface board.
interface board and the motherboard; 2. Replace the copier interface board.
or faulty copier interface board

Problem with the copier (such as a 1. Reseat the Vsel board (see the service documentation that
defective Vsel board) accompanies the copier).
2. Replace the Vsel board (see copier service
documentation).
3. Test the copier for other problems and service, if
necessary (see copier service documentation).

If the user can print the Configuration page from the copier Control Panel but cannot print a job from a computer on the network,
request that the network administrator do the following:
Check all components of the network, including cables, connectors, terminators, network adapter boards, and network drivers
Activate the network and use it to communicate with other printers
Confirm that the applicable network settings in Setup (such as AppleTalk zone, IP address, Subnet mask, and Gateway address)
match the settings used in the network

N OTE : EPS file generation is not completely standardized among applications. Some users may encounter problems while printing
certain EPS files.

4-29
4 Troubleshooting

Clearing the CMOS and power-up settings


Use the following procedure to clear the CMOS and power-up settings for the Fiery, as a
final troubleshooting step before you decide to replace the motherboard.

TO CLEAR THE CMOS AND POWER - UP SETTINGS

1. Make sure the Fiery is powered off, and remove the power cable from the system.

2. Access and open the Fiery (see page 3-6).

3. Remove the battery from the motherboard (see page 3-21).


Set aside the battery so that you can replace it later.

4. Reset the appropriate jumper setting for your motherboard (see Figure 4-6):

For the RoHS motherboard, locate the jumper that is installed on JP1 near PRI-IDE.
Remove the jumper and install it on pins 2 and 3. Wait one full minute. Then remove
the jumper and reinstall it on pins 1 and 2.
For the non-RoHS motherboard, locate the jumper that is installed on JP3 near the
battery socket. Remove the jumper and install it on pins 2 and 3. Wait one full minute.
Then remove the jumper and reinstall it on pins 1 and 2.

RoHS motherboard Non-RoHS motherboard

Battery
socket
PRI-IDE JP3 1
JP1 2
3 2 1 3

F IGURE 4-6 CMOS jumper pins

5. Reinstall the battery.

6. Reassemble the Fiery (see page 3-54).

7. Power on the Fiery, and configure the date and time in Setup.
For more information, see Configuration and Setup on the User Documentation CD.

4-30
Appendix A:
A
Hardware features

This chapter summarizes the hardware and networking features of the Fiery.
Specifications
Hardware features
RoHS system configuration
Intel Celeron D 2.8GHz CPU
512MB memory (can be upgraded to 1GB)
80GB SATA hard disk drive
USB-Type A ports for printing through a USB device
Battery3V manganese dioxide lithium coin cell (Panasonic CR2032 or equivalent)

Non-RoHS system configuration


Intel Celeron 2GHz CPU
256MB memory (can be upgraded to 768MB or 1GB; upgrade requires system
software v1.1 or later)
40GB IDE hard disk drive
USB-Type A ports for printing through a USB device
Battery3V manganese dioxide lithium coin cell (Panasonic CR2032 or equivalent)

Networking and connectivity


The Fiery has the following networking features:

Supports AppleTalk, TCP/IP, and IPX protocols simultaneously


Supports EtherTalk Phase 2
Ethernet port for twisted pair (10BaseT/100BaseTX/1000BaseT) network connection

User software
A complete description of Fiery user software is provided in Welcome on the User
Documentation CD. For optimal Fiery performance, current versions of the user
software should be maintained on every network computer that might print to
the Fiery.

A-1
A
Specifications

Safety and emissions compliance


The Fiery board has been certified to meet or surpass the following standards:

Safety approvals EMI approvals


EN 60950-1: 2001+A11 (TV GS Mark) FCC Class B
UL 60950-1: 2003, ICES003 Class B
CAN/CSA C22.2 No. 60950-1-03
CB scheme IEC60950-1: 2001 EN55022 Class B
(1st addition), EN60950-1: 2001
EN55024
GOST-R

A-2
Appendix B:
B
Important note for service technicians

This appendix provides part numbers for Fiery spare and optional components.
To locate a particular component, see the table beginning on Page B-5.
Parts List
Important note for service technicians
The European Union has adopted a directive on Restriction of Hazardous Substances
(RoHS). RoHS is a mandatory environmental directive which requires, among other
standards, the absence of lead from all electrical equipment manufactured on or after July
1, 2006. When servicing Fiery hardware, keep in mind the following:

A non-RoHS system is a Fiery manufactured prior to the cut-in of RoHS-compliant


hardware. A non-RoHS system is represented by Product Code WUP and Part
Number 097N01478.
A RoHS system is a Fiery manufactured with hardware that is fully RoHS-
compliant. The manufacturing cut-in of the complete RoHS system is represented
by Product Code AXA, Part Number 097N01515, and Tag 50. System software v1.1
(or later) is required with a RoHS system.
As a result of service replacement procedures, a non-RoHS system may contain
individual hardware components that are RoHS-compliant; however, such a system
is not considered Tag 50.
It is recommended that all non-RoHS systems, regardless of the hardware
configuration, be upgraded to system software v1.1 (or later); Tag 1 represents the
non-RoHS system upgraded to system software v1.1.
For detailed information about the RoHS and non-RoHS system configurations,
including the compatibility of individual hardware components, see Fiery hardware on
page xii.

B-1
B
Parts List

Part numbers for RoHS configuration, Product Code AXA

Xerox Additional
Part
part number page references

RoHS motherboard with RoHS service 140N63063 Page 3-23


board and service board cable
(RoHS service board and cable not compatible
with non-RoHS motherboard; RoHS
motherboard not compatible with non-RoHS
service board and cable)

RoHS copier interface board 116N00245 Page 3-14


(without security chip)

CPU, 2.8GHz (with cooling assembly, for 600N03243 Page 3-31


RoHS systems)

B-2
B
Part numbers for RoHS configuration, Product Code AXA

Xerox Additional
Part
part number page references

80GB SATA hard disk drive (HDD) 121N01105 Page 3-48


(for RoHS systems)

HDD SATA data cable 152N11622 Page 3-48


(for RoHS systems)

RoHS power supply 105N02075 Page 3-40

Power cable 117N01679 Page 2-9

Copier interface cable 117N01680 Page 2-9

Soft power button (with cables) 117N01709 Page 3-46

B-3
B
Parts List

Xerox Additional
Part
part number page references

Scanner interface cable 117N01710 Page 2-9


(crossover Ethernet, for RoHS systems)

Fan 127N07386 Page 3-38

DIMM, 512MB 144N00134 Page 3-19


(for RoHS systems)

B-4
B
Part numbers for non-RoHS configuration, Product Code WUP

Part numbers for non-RoHS configuration,


Product Code WUP

Xerox Additional
Part
part number page references

Non-RoHS motherboard with non-RoHS 140N63008 Page 3-23


service board and service board cable
(Non-RoHS service board and cable not
compatible with RoHS motherboard; non-
RoHS motherboard not compatible with
RoHS service board and cable)

Non-RoHS copier interface board 116N00242 Page 3-14


(without security chip)

CPU, 2GHz (with cooling assembly, for 127N07330 Page 3-31


non-RoHS systems)

B-5
B
Parts List

Xerox Additional
Part
part number page references

40GB IDE hard disk drive (HDD) 121N00594 Page 3-48


(for non-RoHS systems)

Non-RoHS power supply 105N02056 Page 3-40

Power cable 117N01679 Page 2-9

Copier interface cable 117N01680 Page 2-9

Soft power button (with cables) 117N01709 Page 3-46

Scanner interface cable 117N01681 Page 2-9


(crossover Ethernet, for non-RoHS
systems)

B-6
B
Part numbers for non-RoHS configuration, Product Code WUP

Xerox Additional
Part
part number page references

Fan 127N07386 Page 3-38

DIMM, 256MB 140N63007 Page 3-19


(for non-RoHS systems)

B-7
Index
Numerics checklists
10/100/1000BaseT 2-12 network 2-1
service calls 2-1
A verifying server functionality 3-57
Adobe driver 1-6 chips
AppleTalk 1-1 CPU 1-3
Rip 1-3
B security 3-15, 3-17
battery 3-21, 4-19, A-1 clock 4-19
motherboard location of 3-24 closing the server 3-55
BIOS chip 3-29 CMOS
BIOS update 3-30 clearing 4-30
bracket jumper location 3-26
hard disk drive 3-52 color management files 1-7
color reference files 1-7
C ColorSync 1-7
cable harness 2-3, 2-10
ColorWise 1-1
cables
ColorWise Pro Tools 1-7
checking 4-5
Command WorkStation 1-6
connections 3-9, 3-11, 4-6, 4-8
components
copier interface 2-3, 2-9
exploded view of 3-3, 3-4
CPU fan 3-32, 3-34
Configuration page 2-15, 3-58
harness for power cable 2-3
connections
internal diagram of 3-11, 4-8
copier interface cable 2-9
power 2-3, 2-10, 2-11, 3-41
internal cable diagram 3-11, 4-8
reseating 3-9, 4-6
internal cables 3-9, 4-6
scanner interface 2-3, 2-10
network 2-12
service board 3-9, 4-6
power cable 2-10
soft power button 3-10, 4-7
power switch 3-44
UTP 2-3
reseating 3-9, 4-6
calibration files 1-7
scanner interface cable 2-10
CDs
service board 3-9, 4-6
System Software xiii, 3-60
soft power button 3-10, 3-30, 3-47, 4-7
USB Flash Installer xiii
twisted pair (10/100/1000BaseT) 2-12
User Documentation xiii, xiv, xvii, 1-7
verifying 2-11, 3-57
User Software (Driver) xiii, 1-6
connectors
User Software (Utilities) xiii, 1-6
Fiery panel 2-4, 4-5
chassis
motherboard 3-24
closing 3-55
twisted pair (10/100/1000BaseT) 2-12
opening 3-8
Control Panel, copier 2-15
chassis fan
cooling assembly, CPU 3-31, 3-32, 3-34
removing 3-38
copier Control Panel 2-15
replacing 3-39
copier interface board
checking
diagram of 3-15
external connections 4-5
removing 3-16
internal connections 3-9, 4-6
replacing 3-17 to 3-18

I-1
Index

copier interface cable 2-3, 2-9 ESD (electrostatic discharge)


CPU 1-3, 3-31 to 3-34 safety precautions xviii, 3-6
cooling assembly 3-31, 3-32, 3-34 Ethernet 2-12
fan cable 3-32, 3-34 exploded view 3-3, 3-4
removing 3-32, 3-33 external connections
replacing 3-33 checking 4-5
customer documentation, see user
documentation F
Customer Release Notes xiii fan
customer site checklist 2-1 chassis 3-38
CPU 3-31, 3-32, 3-34
D Fiery panel
DHCP 2-1, 2-14 connectors 2-4, 4-5
diagnostics flash drive, see USB flash drive
LED error codes 3-5, 4-13 to 4-16 fonts 1-1, 1-6
network 4-22 to 4-23 functional diagram, hardware 1-4
power 2-18
printing 4-24 to 4-29 G
scanning 4-23 Gray Scale xiii
startup 2-18, 4-16 to 4-18
system performance 4-19 H
system software installation 4-20, 4-21 hard disk drive
DIMMs removing 3-49
configurations 1-3 replacing 3-52
installing 3-19 hardware
replacing 3-19 functional diagram 1-4
documentation xvii part numbers B-2, B-5
service xiv specifications A-1
user xiv, 1-7 heatsink, CPU 3-31, 3-32, 3-34
Downloader software 1-1, 1-5, 1-6
drive
I
ICM 1-7
hard disk 3-48 to 3-53
Installer WebTool 1-8
driver
installing the server 2-7
PCL 1-6
IP address xix
PostScript 1-6
IPX (Novell) 1-1
E
e-mail printing 1-7
J
Java 1-7
EMI approvals A-2
Job Monitor 1-6
EPS files, printing 1-5
JP3 3-26
error codes 3-5, 4-13 to 4-16
jump drive, see USB flash drive
errors
jumpers, defined 3-26
network 4-22 to 4-23
printing 4-24 to 4-29
K
scanning 4-23 Kodak Gray Scale xiii
startup 4-16 to 4-18
system performance 4-19
system software installation 4-20, 4-21

I-2
Index

L O
LAN (local area network) xix on-board
LAN port 3-61, 3-68 battery 3-21
LED codes 2-16, 4-13 to 4-16 opening the server 3-8
overview of system components 3-3, 3-4
M
Mac OS Runtime for Java (MRJ) 1-7 P
magnetic tools xxii part numbers B-2, B-5
magnetic warning xxii PCL driver 1-6
Mail Port software 1-7 PDF files, printing 1-5
media package xiii, 2-3 performance problems 4-19
memory configurations 1-3 Portable Document Format (PDF) 1-1
More Setup 1-8 PostScript driver 1-6
motherboard PostScript files, printing 1-5
battery on 3-24 PostScript Printer Description files 1-6
connectors on 3-24 PostScript screen fonts 1-6
illustration of 3-24 power
installation of 3-29 to 3-30 cable 2-3, 3-41
mounting screws for 3-24 clearing settings for 4-30
removal of 3-27 to 3-28 CPU fan 3-32, 3-34
mounting plate 2-7 rebooting 2-17
mounting the server 2-7 shutting down 2-6, 2-17
MRJ 1-7 soft reset 2-18
starting up 2-16
N verifying 2-11
NetWise 1-1 power cable 2-10
network administrator, defined xvi power supply
network connections description of 3-40
precautions xix removing 3-42
twisted pair (10/100/1000BaseT) 2-12 replacing 3-44
network errors 4-22 to 4-23 voltages 3-41
networks power switch
checklist 2-1 connections to 3-44
connecting the server 2-12 removing 3-43
DHCP 2-1, 2-14 replacing 3-44
Ethernet 2-12 power-up settings, clearing 4-30
Novell (IPX) 1-1 PPDs 1-6
precautions 2-2 precautions xviii
supported 1-1, A-1 Printer Delete Utility 1-7
non-RoHS configuration xii, xiii printing
Novell (IPX) networks 1-1 Configuration page 2-15
from e-mail 1-7
from USB port 1-1, 1-5
test page 2-15
printing errors 4-24 to 4-29

I-3
Index

R startup errors 4-16 to 4-18


reboot procedure 2-17 startup procedure 2-16
Remote Scan 1-3, 1-7 Status tool 1-8
removing the server 3-6 system overview 3-3, 3-4
reseating connections 3-9, 4-6 system performance problems 4-19
restart procedure 2-17 system software
RipChips 1-3 errors 4-20, 4-21
RIP-While-Print 1-5 installation, network port 3-59
RoHS configuration xii, xiii installation, USB flash drive 3-63
methods of installation 3-58
S precautions 3-58
safety approvals A-2 shipping configuration 3-1
safety precautions xviii System Software CD xiii, 3-60
scanner interface cable 2-3, 2-10
scanning 1-1, 1-3, 1-7 T
scanning errors 4-23 tag matrix xi, 3-2, B-1
Scan software 1-1 TCP/IP 1-1
Secure Erase Administrator Guide xiii terminology xvi
security chip 3-15, 3-17 test page 2-15
server tools required for service xxii
closing 3-55 touch screen 2-15
installing 2-7 twisted pair (10/100/1000BaseT) 2-12
mounting 2-7
opening 3-8 U
removing 3-6 USB flash drive 3-63, 3-64
service board 3-9, 3-29, 3-35, 4-6 USB Flash Installer CD xiii, 3-63, 3-65
removing 3-36 USB printing 1-1, 1-5
replacing 3-37 User Addendum xiii
service bulletins xxii user documentation xiv, 1-7
service calls User Documentation CD xiii, xiv, xvii, 1-7
checklist 2-1 user software xvi, 2-2
tools required xxii User Software (Driver) CD xiii, 1-6
service mode 3-61 User Software (Utilities) CD xiii, 1-6
service switches 3-37, 3-61, 3-68 UTP (unshielded twisted pair) 2-3
service technician, defined xvi
shipping list 2-3 V
verifying the server connection 3-57
shutdown procedure 2-6, 2-17
voltage
slot assignments 3-24
checking 3-41
soft power button 2-18, 3-10, 3-30, 3-47, 4-7
removing 3-46
W
replacing 3-47
WebDownloader tool 1-8
software
WebLink tool 1-8
system 3-1, 3-58, 3-59, 3-63
WebScan tool 1-8
user xvi, 2-2
WebSetup tool 1-8
Software Updates 1-8
WebTools 1-8
space requirements 2-1
Welcome document xiii
specifications, hardware A-1
Spooler software 1-6

I-4