Sheila D.

Cox
2668 New Hope Cr.
Hephzibah, GA 30815
(706) 814-9132
Email: sheiladenisecox@gmail.com

OBJECTIVE: A position in Customer Service where my communication Skills in

management, communicating with people, handling classified Information, training and
experience can be effectively utilized while providing opportunities for performance- based
advancement.

SUMMARY OF QUALIFICATIONS
Over 12+ years of progressive management experience
Excellent oral and written communications skills
Able to adapt to changes and work under stressful conditions
Team Player, who uses sound judgment in decision-making
A leader with a record of accomplishments in meeting goals and ensuring the efficient
utilization of manpower and resources

EXPERIENCE
08/2015 Present Services Support Rep 1, Unisys, Augusta GA 30907

Provides technical support of hardware, systems, sub-systems and or applications.

Assists with navigating around application menus, may be required to remote into
customers computer.
Troubleshoot network connectivity issues, working with remote employees on a
corporate network.
Develops and sustains a productive customer relationship, making the customer and their
needs a primary focus.
Collect data pertaining to customer needs to better assist them with their system issues.
Communicate with customers to ensure their Active Directory Accounts, VMware,
Mobile Devices, Computers, and various other system accounts are working properly.
Escalates complex problems to the Remote Support Engineering staff or Field
Engineering when appropriate.

05/2011 11/2012 Personnel Manager, United States Army Fort Gordon, GA 30905

Coordinated, planned, and supervised work activities of subordinates and staff relating to
employment, compensation, labor and employee relations.
Advised supervisors on organizational policy matters such as equal employment opportunity,
sexual harassment, and recommend needed changes.
 Analyzed statistical data and reports to identify and determine causes of personnel problems
and develop recommendations for improvement of organization's personnel policies and
practices.
Prepared and follow budgets for personnel operations.
Maintained records and compile statistical reports concerning personnel-related data such as
hires, transfers, performance appraisals, and absenteeism rates.
Oversaw the evaluation, classification and rating of occupations and job positions.
Performed difficult staffing duties, including dealing with understaffing, refereeing disputes,
and administering disciplinary procedures.
Planned and conducted new employee orientation to foster positive attitude toward
organizational objectives.
Prepared personnel forecast to project employment needs.
Provided current and prospective employees with information about policies, job duties,
working conditions, wages, and opportunities for promotion and employee benefits.

01/2009 - 05/2011 Communication Manager United States Army Fort Campbell, KY

42223

Supervised 20 employees in daily operations, including evaluations and inspection.

Managed the organizational communication security sensitive item materials supporting
over 300 company clients.
Created and maintained employment training improvement program.
Developed and wrote procedures for installation, use, and troubleshooting of
communications hardware and software.
Prepared detailed network specifications, including diagrams, charts, equipment
configurations, and recommended technologies.
Configured, monitor, and maintain email applications and virus protection software.
Communicated with system users to ensure accounts were set up properly and to
diagnose and resolve operational problems.
Collected data pertaining to customer needs, and use the information to identify,
interpret, and evaluate system and network requirements.
Performed data backups and disaster recovery operations.

12/2007 01/2009 Communication Supervisor, United States Army (Kuwait) APO AP 09366

Managed components of projects like timelines, budgets, technical support and workload.
Prepared materials such as presentation, announcements, and annual reports.
Developed and implemented plans to meet business objectives of the organization.
Provided advice on technical issues like writing, printing and graphic designing.
Monitored work of internal communication team members.
Coordinating with external consultants for development of communication tools.
 Supervised over $2 million of sensitive items, radio and satellite communication.
equipment; zero loss or damages in a 1-year period.
Provided individualized career-related or personal education plan and career
enhancement counseling for more than 25 personnel during a 1-year period.
Developed and managed policies that maintained personnel administrative data,
inventories procedures and material records; implemented a fast-tracking inventory
system for resources and materials resulting in 100% accuracy accountability rate.

EDUCATION

Strayer University, Augusta GA, (Business Administration) Expected date of Graduation

(12/2016)

CERTIFICATIONS:
Security + Certification (2010)