ST.

LUKES MEDICAL CENTER (QUEZON CITY)

VISION
St. Luke's Medical Center will be an internationally recognized academic medical center by the year
2020.

MISSION
We are committed to deliver state-of-the-art healthcare because at St. Lukes Medical Center, the needs
of our patients come first.

VALUES
Integrity and Professionalism
We always do what is professional, ethical and right.
Patient-Centered Care
We put the needs of our patients at the core of what we do through outstanding clinical
outcomes and great patient experience.
Innovation
 We always seek opportunities to continuously improve work to maintain the highest standards
of patient care and service delivery.
Passion for Excellence
We strive consistently exceed the highest standards of quality in everything that we do.
Synergy
We always work as a team to ensure the delivery of the best possible healthcare experience to
our patients and their families.
Social Responsibility
We live up to our commitment in extending our healthcare expertise in social service,
community health and environment safety.

HISTORY

St. Lukes was established in 1903 by American Episcopalian missionaries as a charity ward
and dispensary hospital. St. Luke's started out as fully free outpatient clinic for the poor in Calle
Magdalena, Tondo. It also supports and conducts medical, dental and surgical missions in rural areas. It
was transformed into an independent, non-sectarian, non-stock, non-profit corporation in the 1970s

St. Lukes Medical Center Redefines Excellence in Philippine Healthcare

St. Lukes Medical Center has earned the respect and admiration of both local and international
accrediting and award-giving bodies.

Joint Commission International (JCI)

St. Lukes Medical Center-Quezon City and Global City are both accredited by the Joint Commission
International (JCI), the worlds most prestigous accrediting body of healthcare organizatons.
JCI is the international arm of the Joint Commission on Accreditation of Healthcare Organization
(JCAHO), the oldest and most prestigious healthcare accreditation institution in the world. It is an
independent, non-profit organization based in the United States that evaluates and accredits healthcare
organizations and programs worldwide.

St. Lukes - Quezon City:

First accredited hospital in the Philippines (2003)
First accredited Academic Medical Center Hospital in the Philippines (2016)
Hospital accreditation awarded in 2003, 2006, 2009 and 2012
Clinical Care Program Certification (CCPC) for the Primary Stroke Program awarded August 2014
St. Lukes - Global City:
Hospital accreditation awarded in 2012 and 2015
Clinical Care Program Certification (CCPC) for the Primary Stroke Program awarded August 2014

Temos (Trust. Effective Medicine. Optimized Services.)

St. Lukes-Global City and Quezon City are both certified by Germany-based accrediting organization
Temos, making St. Lukes the first in the Philippines to have been awarded certificates for Excellence in
Medical Tourism and Quality in International Patient Care. St. Lukes hospitals are two of only ten
hospitals worldwide recognized as prime medical tourism destinations.
Temos certifies and accredits hospitals and primary care facilities worldwide based on adherence to
international Quality Management Systems standards and compliance with its stringent and
comprehensive criteria.

St. Lukes - Quezon City:

Certified for Quality in International Patient Care in 2010 and 2013
Certified for Excellence in Medical Tourism in 2013
St. Lukes - Global City:
Certified for Quality in International Patient Care in 2013
Certified for Excellence in Medical Tourism in 2013

American College of Radiology (ACR)

St. Lukes-Global City and Quezon City are accredited by the American College of Radiology (ACR) for
Breast Ultrasound and Mammography services. St. Lukes-Global City was recognized as a Breast
Imaging Center of Excellence after being accredited for its Stereotactic Breast Biopsy Services in July
2014. Both are the only facilities outside North and South America to receive ACR accreditation which
assures patients of the highest quality standards in radiology.
ACR is a non-profit medical association in Reston, Virginia composed of diagnostic radiologists, radiation
oncologists, interventional radiologists, nuclear medicine physicians and medical physicists.

St. Lukes Quezon City:

Accredited for Breast Ultrasound (2012)
Accredited for Mammography (2011)
St. Lukes Global City:
Breast Imaging Center of Excellence (2014)
Accredited for Stereotactic Breast Biopsy (2014)
Accredited for Breast Ultrasound (2013)
Accredited for Mammography (2012)
American Association of Blood Banks (AABB)
The Cellular Immunology and Molecular Pathology Section of St. Lukes Quezon Citys Institute of
Pathology is the only facility outside North America and Dominican Republic to achieve the honor of
AABB Relationship Testing Accreditation.

Awards & Recognitions

The Diplomatic Council

St. Lukes-Global City and Quezon City have been cited as two of only 20 Best Hospitals Worldwide for
2014and Preferred Partner Hospital for 2016 by the Diplomatic Council, a non-governmental Think
Tank organization that adheres to the principles of the charter of the United Nations. The Diplomatic
Council, based in The Hague, The Netherlands, awards top medical facilities around the world to help
promote medical tourism and assure the safety and comfort of medical tourists.

Reader's Digest Trusted Brand Award

Gold Trusted Brand Award in the Hospital Category in 2007 and 2007
Platinum Trusted Brand Award in the Hospital Category in 2009, 2010, 2011, 2012, 2013 and 2015

Investors in People
St. Lukes Medical Center is the first hospital in the world to be awarded a Gold Certification by Investors
in People according to its Sixth Generation Standard. The institution was given this certification due to
its high standards of leadership and people management practice, continuous improvement, and unity
among its members towards achieving its corporate goals.

Hazard Analysis Critical Control Point (HACCP)

St. Lukes Medical Center is the first hospital in the Philippines to be granted the Hazard Analysis Critical
Control Point (HACCP) certification by SGS Philippines, Inc. the countrys leading provider in
certification, testing, verification and inspection. A HACCP Certification signifies that the hospital
provides patients with the highest standard of safe and healthy foods.

One of the 25 Most Beautiful Hospitals in the World

St. Luke's Medical Center - Global City was cited by HealthExecNews.com as "one of the best hospitals in
Asia and the entire world", naming St. Luke's 11th of the 25 Most Beautiful Hospitals in the World in
2012.

Mayo Clinic Care Network

St. Lukes Medical Center is the first hospital in the Philippines and the fourth outside the United States
to become a member of the Mayo Clinic Care Network, a network of independent health care providers
committed to working together to benefit patients and their families.
As a member of the Mayo Clinic Care Network, St. Lukes will work with Mayo Clinic to share medical
knowledge and clinical expertise. With this collaboration, St. Lukes reaffirms its leadership role in
Philippine health care with the ultimate goal of providing the highest level of care for its patients.

Affiliations
St. Luke's Medical Center is an international affiliate of:
New York-Presbyterian Hospital
Columbia University College of Physicians and Surgeons
Weill Cornell Medical College of Cornell University

HOSPITAL CLASSIFICATION
According to Ownership:

Private- owned, established and operated with funds through donation, principal, investment or other means by any individual,
corporation, association or organization. A private health facility may be a single proprietorship, partnership, corporation, cooperative,
foundation, religious, non-government organization and others.

According to scope of services

General a Hospital that provides services for all kinds of illnesses, disease, injuries or deformities. A general hospital shall provide
medical and surgical care to the sick and injured, maternity, newborn and child care. It shall be equipped with the service capabilities needed to
support board certified/eligible medical specialists and other licensed physicians rendering services in, but not limited to the following:

a. Clinical Services
1. Family Medicine
2. Pediatrics
3. Internal Medicine
4. Obstetrics and Gynecology
5. Surgery
b. Emergency
c. Outpatient Services
d. Ancillary and Support services such as, clinical laboratory, imaging facility and pharmacy

According to Functional Capacity

Level 3

A level 3 hospital shall have as minimum, all of level 2 capacity, including, but not limited to the following:
 1. Teaching and/or training hospital with accredited residency training program for physicians in the four (4) major specialties namely:
Medicine, Pediatrics, Obstetrics and Gynecology, and Surgery.
2. Provision for physical medicine and rehabilitation unit;
3. Provision for ambulatory surgical clinic;
4. Provision for dialysis facility
5. Provision for blood bank
6. A DOH licensed tertiary clinical laboratory with standard equipment/reagents/supplies necessary for the performance of
histopathology examinations;
7. A DOH licensed level 3 imaging facility with interventional radiology.

Distribution System

Unit Dose Distribution System

Floor stock

Pneumatic Tube

Automatic Dispensing Cabinet

Pharmacy Practice

RIE

Pharmacy Warehouse

Purchasing and procurement

Faltas

Narcotics

UDDS

Clinical Trial

Onco Pharmacy

Clinical Pharmacy

Dispensing

Special Facilities

Clinical Trial

Oncology Pharmacy