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System messages

CSC-W32 V2.0/52

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June 2004
System messages

CSC-W32 V2.0/52

Edition June 2004


Copyright Information and trademarks

Wincor Nixdorf International GmbH 2004

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rights of reproduction by reprinting,
copying or similar methods, even of parts,
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damages.

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design, are reserved. Delivery subject to
availability; right of technical modifications
reserved.

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respective manufacturers.

June 2004
Contents

Preface ................................................................................................................................1
Target group ........................................................................................................................1
Summary of contents ...........................................................................................................1
Notational conventions.........................................................................................................2

Message handling..............................................................................................................3
Status/error classes .............................................................................................................4
Allocation of error codes .................................................................................................7
Error entry ............................................................................................................................8

Global error codes .............................................................................................................9


CSC error codes .............................................................................................................9
INI error codes ..............................................................................................................16

Return code handler (RCH).............................................................................................21

Error statistics (EST) .......................................................................................................25

Transaction statistics (TRA) ...........................................................................................29

COMM mutiplexer ............................................................................................................31

IEEE 1394 ..........................................................................................................................43

Universal serial bus (USB) ..............................................................................................63

DFU / DFUX Loader (DFU) ...............................................................................................83

Power Suspend Mode Manager (PSM) ..........................................................................87

Card reader unit (IDU)......................................................................................................89

MM security system (MSS)............................................................................................107

Chip card module (CCM) ...............................................................................................113

June 2004
Special electronics (SEL / SEV4)................................................................................. 115

Softkey/PINpad (PIN) .................................................................................................... 127

Operator Panel (OPL) ................................................................................................... 133

CIT Control Panel (CIT)................................................................................................. 141

Encryption/Decryption Software (EDS) ...................................................................... 143

Encryption/Decryption module (EDM) ........................................................................ 147

Secure Cash-Out (SCO)................................................................................................ 163

RSA module................................................................................................................... 167

Remote Key Loading .................................................................................................... 169

CBKM module................................................................................................................ 173

Swiss Encryption Protocol (SEP)................................................................................ 175

Security Module SIBS................................................................................................... 181

Online Personalization Terminals (OPT) .................................................................... 185

EPP Firmware Loader (LDE) ........................................................................................ 193

ZKA 3.0 (ZKA) ................................................................................................................ 205

Printer (general) ............................................................................................................ 221

ND05 printer / PMxx / Document reader ..................................................................... 227

Scanner module (SCAN) .............................................................................................. 237

ND71, ND74, ND98, ND9A, ND9C, ND9E, TH30 printer.............................................. 245

ND79 printer................................................................................................................... 253

ND75, ND75S, ND94 printer.......................................................................................... 257

ND97, TH97, TP01, NP01, TP05, NP05, TP09 printer.................................................. 263

ND97 firmware loader (LDR3) ...................................................................................... 273

June 2004
ND99 printer ...................................................................................................................275

TH21 printer....................................................................................................................281

HPEM printer ..................................................................................................................287

PRTX Printer messages ................................................................................................291

Print System Framework...............................................................................................293

LDND9G - Loader for printer ND9G..............................................................................299

LMND9G Printer Monitor ...............................................................................................301

LMTH21 Printer Monitor ................................................................................................305

LDTH5X Firmware Loader .............................................................................................309

LMTH5X Printer Monitor................................................................................................313

LMTP07 Printer Monitor ................................................................................................319

RJ03 Printers..................................................................................................................323

SB500 scanner (S500) ...................................................................................................329

CM3000 scanner (CM3K) ...............................................................................................339

TOSCA scanner (TSC) ...................................................................................................353

Scanner software RecoStar (RECO) ............................................................................361

Cash-Out Module (CDM)................................................................................................413


Position of photosensors ............................................................................................481

Cash-Out Module (CNG)................................................................................................487

CNG: extended error codes ..........................................................................................495

Firmware loader (LDR) ..................................................................................................581

Paragraph 36 (P36) ........................................................................................................583

Coin-Out Module (COUT) ..............................................................................................587

June 2004
Coin-In Module (CIN)..................................................................................................... 593

Bundle Cash Deposit Module (BCD) ........................................................................... 597

Deposit Module (DPS) .................................................................................................. 605

Cash-Cheque Dispenser Module (CCDM) .................................................................. 617

CCDM: extended error codes ...................................................................................... 639

Money Door Module (MDM).......................................................................................... 661

Panel Protection Door (PPD) ....................................................................................... 667

Numeric list of all messages........................................................................................ 675

June 2004
Preface
The CSC-W32 software products allow the operation of self-service systems with the
standard operating system Windows NT, Windows 2000 and Windows XP.

The following WN-specific Windows 32 bit products can be used with this standard
operating system to control the self-service peripherals:

CSC-W32/BOF Basic self-service functions


CSC-W32/CDM Cash dispenser module
CSC-W32/SFP Security facility package
CSC-W32/SDK Software development kit

Target group
This manual is intended for programmers, technicians and system operators. It provides a
complete overview of all system messages which can be output from the CSC-W32
products. This enables a fast elimination of faults which guarantees high availability of the
self-service system.

Summary of contents
The description of the message handling and the explanation of the general system
messages are followed by further descriptions in the order of the devices.

The messages are ordered numerically at the end of the manual. This helps find the
description corresponding to the message within this manual.

June 2004 1
Notational conventions Preface

Notational conventions
The format of the message description is as follows:

Error code and define


Listed sequentially in numerical order.

Cause
Detailed description of the error. The causes are ordered according to the probable
error frequency.

Application
If the message can be interpreted and acted on by the application programmer, then
the required actions are given here. This section serves as an aid for the application
programmer and should help him react correctly to errors in the application during run-
time. For this reason, these notes should only be consulted when creating user pro-
grams.

Measure
Errors and messages to which the system operator and system administrator can
react.

Example:

XXXX Define
Cause:
Description of the cause which occurs most frequently.
Description of the cause with the next highest frequency of occurrence.
etc.

Application:
Instructions for the application programmer are given here.

Measure:
The actions to be taken by the system operator or the system administrator are
described here.

2 June 2004
Message handling
Parameters are passed via the standard device handler interface in the CSCDHLPARA
structure. The messages are divided into status or error classes (StClass), error specifi-
cation (StCode) and warning specification (StWarn).

StClass
The following messages can be found in the "StClass" field:

STCLASS_OK No error or warning has been received from the device


handler.

STCLASS_ERROR_COMM The COMM DLL reports an error with the V.24, ECP or
USB channel. Further information can be found in the
"StCode" field.

STCLASS_ERROR_XYZ The XYZ device handler reports an error. Further infor-


mation can be found in the "StCode" field.

StCode, StWarn
The messages in the "StCode" and "StWarn" fields are described in the sections for the
device handlers.

June 2004 3
Status/error classes Message handling

Status/error classes
The following table contains the current valid values for the Status Class:

Definition Value Description

STCLASS_OK 00 No error
0102 reserved

STCLASS_ERROR_USB 03 Universal Serial Bus

STCLASS_ERROR_1394 04 IEEE 1394 Multiplexer

STCLASS_ERROR_COMM 05 COMM Multiplexer/Protocol Handler

STCLASS_ERROR_TKM 06 Ticket Door Module

STCLASS_ERROR_CDM 07 Cash Dispenser Module

STCLASS_ERROR_IDU 08 ID Card Unit

STCLASS_ERROR_PIN 09 Softkey/PINpad

STCLASS_ERROR_SEL 0A Special electronic

STCLASS_ERROR_RCH 0B Return Code Handler

STCLASS_ERROR_INI 0C Error in INI Module. This error is reported


only when the INI module is accessed
directly.

STCLASS_ERROR_MDM 0E Money Door Module

STCLASS_ERROR_EDM 0F Encryption/Decryption Module (HW)

STCLASS_ERROR_EDS 11 Encryption/Decryption Module (SW)

STCLASS_ERROR_TLS 12 Trace and Error Logging

STCLASS_ERROR_MSS 13 MM and CIM-86 Security System

STCLASS_ERROR_OPL 14 Operator Panel

STCLASS_ERROR_PPD 15 Panel Protection Door

STCLASS_ERROR_DPS 17 Deposit Module

STCLASS_ERROR_CNG 18 Cash Dispenser Module NG

STCLASS_ERROR_EST 19 Error statistic

4 June 2004
Message handling Status/error classes

Definition Value Description

STCLASS_ERROR_CCDM 1A Cheque Cash Deposit Module

STCLASS_ERROR_SCAN 1B Scanner Module

STCLASS_ERROR_TRA 1C Transaction statistic

STCLASS_ERROR_CNG_EXT 1D CSCCNG extended error codes

STCLASS_ERROR_LDR 1E Firmware loader CNG

STCLASS_ERROR_LDR3 1F Firmware loader ND97

STCLASS_ERROR_CIT 20 Central ProPrint Module CSCWCIT

STCLASS_ERROR_COUT 21 Coin-Out Module

STCLASS_ERROR_CIN 22 Coin-In Module

STCLASS_ERROR_RECO 23 Scanner Software RecoStar (S500)

STCLASS_ERROR_SCO 24 Secure Cash-Out

STCLASS_ERROR_BCD 25 Bundle Cash Deposit

STCLASS_ERROR_CCM 26 Chip Card Module

STCLASS_ERROR_P36 27 Paragraph 36

STCLASS_ERROR_SEP 28 Swiss Encryption Protocol

STCLASS_ERROR_ZKA 29 ZKA 3.0 (only for Germany)

STCLASS_ERROR_PSM 2A Power Suspend Mode Manager

STCLASS_ERROR_PPXD 2B ProPXD: Platform Extensions for Diagnostic

STCLASS_ERROR_OPT 2C Online Personalization Terminal

STCLASS_ERROR_LDE 2D Firmware Loader EPP

STCLASS_ERROR_RSA 2E RSA Encryption Module

STCLASS_ERROR_CBKM 2F Cartes Bancaires Key Management

STCLASS_ERROR_SIBS 30 Security Module SIBS

STCLASS_ERROR_DFU 31 Device Firmware Upgrade

STCLASS_ERROR_PRT 32 Printer

STCLASS_ERROR_ND71 33 Printer ND71 / ND74 / ND98 / ND9A / ND9C


/ ND9E / TH30

June 2004 5
Status/error classes Message handling

Definition Value Description

STCLASS_ERROR_ND94 34 Printer ND75 / ND75S / ND94

STCLASS_ERROR_ND79 35 Printer ND79

STCLASS_ERROR_ND05 37 Printer ND05 / PMxx / document reader


module

STCLASS_ERROR_ND99 38 Printer ND99

STCLASS_ERROR_ND97 39 Printer ND97 / TH97 / TP01 / NP01 / TP05 /


NP05 / TP09

STCASS_ERROR_HPEM 3A Printer HPEM

STCLASS_ERROR_S500 3B Scanner SB500

STCLASS_ERROR_TSC 3C Scanner TOSCA

STCLASS_ERROR_CM3K 3D Scanner CM3000

STCLASS_ERROR_TH21 3E Printer TH21

STCLASS_ERROR_PRTX 3F Printer Extensions

STCLASS_ERROR_LMND9G 40 LMND9G Printer

STCLASS_ERROR_LMTH21 41 LMTH21 Printer

STCLASS_ERROR_LMFRAME 42 Print System Framework

STCLASS_ERROR_LDND9G 43 Loader for printer ND9G

STCLASS_ERROR_LMTP07 44 TP07 Printer Monitor

STCLASS_ERROR_R03 45 Printer Family RJ03 (receipt printers)

STCLASS_ERROR_LMTH5X 46 TH5X Printer Monitor

STCLASS_ERROR_LDTH5X 47 Loader for printer TH5X

STCLASS_ERROR_J03 48 Printer Family RJ03 (journal printers)

STCLASS_ERROR_RKL 5F Remote Key Loading

STCLASS_ERROR_EDM_COMM 0F05 PIN: V.24 communication failure between


hardware encryption module and PC

STCLASS_ERROR_CDM_COMM 0705 IDCU: nested error of the MM module in the


V.24 communication with the CDM device

6 June 2004
Message handling Status/error classes

Definition Value Description

STCLASS_ERROR_CDM_EDS 0711 IDCU: nested encryption error of the MM


module during the encrypted communication
between PC and CDM

STCLASS_ERROR_MSS_COMM 1305 Error in communication between MSS-DHL


and CIM-86 or MM module

STCLASS_ERROR_MSS_EDS 1311 Problems with decryption of data with CIM-


86 module

STCLASS_ERROR_CIT_COMM 2005 ProPrint: nested error of the CSCWCIT


module in the connection with the attached
devices

STCLASS_ERROR_CIT_LDR3 201F ProPrint: nested error of the CSCWCIT


module during loading the firmware of the
ND97 printer.

STCLASS_ERROR_P36_COMM 2705 P36: communication failure between the PC


and the hardware for sampling the signature
data.

Allocation of error codes

The error codes are allocated to the following areas:

Error codes Areas

0x0000 No error occurred


0x0000.0001 - 0x1FFF.FFFF Windows error codes
0x2000.1000 - 0x2000.1FFF Global CSC error codes
0x2000.2000 - 0x2000.2FFF INI DLL error codes
0x2000.3000 - 0x2000.37FF Function canceled, global CSC codes
0x2000.3800 - 0x2000.3FFF Function canceled, DHL-specific codes
0x2000.4000 - 0x2000.47FF Function time-out, global CSC codes
0x2000.4800 - 0x2000.4FFF Function time-out, DHL-specific codes
0x2000.8000 - 0x2000.FFFF DHL-specific error codes
0x2800.0000 - 0x3FFF.FFFF CSC firmware codes
0x4000.0000 - 0xFFFF.FFFF Windows errors

June 2004 7
Error entry Message handling

Error entry
The error entries of the CSC-W32/OS are entered by means of two tools:

WindowsNT Event Logging


The event logging system supplied with Windows NT can be used. The Event Viewer
allows you to view the errors of the CSC-W32 under the Application error area.

TLS-W32
Since no event logging system is available under Windows 95, the tool TLS-W32
supplied with the CSC-W32 is available. This tool has been ported from TLS/2 of the
CSC-O/OS product to Win32.
This tool is also available under Windows NT so that the user is free to decide, by a
generation in the CSC.INI, whether the CSC-W32 errors are logged in the
Windows NT event logging system or in the TLS-W32 system.

After installing the Return Code Handler, not only the hex codes of StClass, StCode and
StWarn are written into the log file, but also the appropriate definitions.

With the utility CSCHELP all information about an error listed in this manual can be read
online.

8 June 2004
Global error codes
All global error messages, which are returned from the device handlers in "StCode", are
listed in this section. They are described in the include file CSCDEF.H. an entry in
"StClass" allocates the error message to the corresponding device handler.

CSC error codes

20001001 CSC_FUNCTION_NOT_IMPLEMENTED

Reason:
The function is not implemented.

Application:
Check application program.

20001003 CSC_INVALID_SPEC

Reason:
The function specification "CscDhlPara.Spec" given in the parameter block is invalid.

Application:
Check application program.

20001004 CSC_INVALID_INLEN

Reason:
The length specified for the input buffer "CscDhlPara.InLen" in the parameter block is invalid.

Application:
Check application program.

20001005 CSC_INVALID_OUTLEN

Reason:
The length specified for the output buffer "CscDhlPara.OutLen" in the parameter block is invalid.

Application:
Check application program.

June 2004 9
Global error codes

20001006 CSC_INVALID_LOGICAL_ID

Reason:
The logical ID specified in the Open/GetRelease command is invalid.

Application:
Check application program.
Check the logical ID in Registry.

Measure:
Consult the application programmer.
Modify Registry if necessary.

20001007 CSC_INVALID_PID

Reason:
The process, which called this function of the device, is not identical with the process which opened
the device.

Application:
Check application program.

20001009 CSC_DEVICE_ALREADY_OPENED

Reason:
The device, on which an OPEN command was executed, is already opened non-shared.

Application:
Check application program.

Measure:
Check whether another application in the system has already opened this device.

2000100D CSC_CSCINI_DLL_NOT_FOUND

Reason:
The CSCWINI.DLL could not be found in the PATH. Normally <CSCROOT>\DLL.

Measure:
Check whether CSCWINI.DLL is in the PATH. Normally <CSCROOT>\DLL.

2000100E CSC_CSCINI_DLL_OPEN_FAILED

Reason:
The CSCWINI.DLL could not be opened.

Measure:
Report the error log of this entry to Service.

10 June 2004
Global error codes

2000100F CSC_DHL_NOT_INITIALIZED

Reason:
The device handler has not yet been initialized.

Application:
Check application program. Execute CscXyzInit if required.

20001014 CSC_REL_NOT_AVAIL

Reason:
No release is currently available under the stated specification.

Application:
Check application program. Retry job if necessary.

20001015 CSC_INVALID_COMMAND

Reason:
An attempt was made to execute a command which was not permitted or possible for this
application or configuration.

Application:
Check application program

20001017 CSC_TOO_MANY_USERS

Reason:
This device has already been opened by the max. number of users in SHARED mode.

Application:
Check application program

20001018 CSC_CSCEDS_DLL_NOT_FOUND

Reason:
The CSCWEDS.DLL could not be found in the PATH. Normally <CSCROOT>\DLL.

Measure:
Check whether CSCWEDS.DLL is in the PATH. Normally <CSCROOT>\DLL.

20001019 CSC_CSCEDS_DLL_OPEN_FAILED

Reason:
The CSCWEDS.DLL could not be opened.

Measure:
Report the error log of this entry to Service.

June 2004 11
Global error codes

2000101A CSC_CSCEDM_DLL_NOT_FOUND

Reason:
The CSCWEDM.DLL could not be found in the PATH. Normally <CSCROOT>\DLL.

Measure:
Check whether CSCWEDM.DLL is in the PATH. Normally <CSCROOT>\DLL.

2000101B CSC_CSCEDM_DLL_OPEN_FAILED

Reason:
The CSCWEDM.DLL could not be opened.

Measure:
Report the error log of this entry to Service.

2000101D CSC_CSCCOMM_DLL_NOT_FOUND

Reason:
The CSCWCOMM.DLL could not be found in the PATH (normally <CSCROOT>\DLL).

Measure:
Check whether CSCWCOMM.DLL is in the PATH (normally <CSCROOT>\DLL).

2000101E CSC_CSCCOMM_DLL_OPEN_FAILED

Reason:
The CSCWCOMM.DLL could not be opened.

Measure:
Report the error log of this entry to Service.

20001021 CSC_INI_WRONG_INTERFACE

Reason:
Wrong value for INTERFACE in Registry.

Measure:
Check the parameter INTERFACE in Registry.

20001022 CSC_CSCSEL_DLL_NOT_FOUND

Reason:
The CSCWSEL.DLL could not be found in the PATH (normally <CSCROOT>\DLL).

Measure:
Check whether CSCWSEL.DLL is in the PATH (normally <CSCROOT>\DLL).

12 June 2004
Global error codes

20001023 CSC_CSCSEL_DLL_OPEN_FAILED

Reason:
The CSCWSEL.DLL could not be opened.

Measure:
Report the error log of this entry to Service.

20001025 CSC_CSCRECO_DLL_NOT_FOUND

Reason:
The CSCRECO.DLL could not be found in the LIBPATH (normally <CSCROOT>\DLL).

Measure:
Check whether CSCRECO.DLL is in the LIBPATH (normally <CSCROOT>\DLL).

20001026 CSC_CSCRECO_DLL_OPEN_FAILED

Reason:
The CSCRECO.DLL could not be opened.

Measure:
Report the error log of this entry to Service.

20001027 CSC_DQF_DLL_NOT_FOUND

Reason:
The DQF.DLL could not be found in the LIBPATH (normally <CSCROOT>\DLL).

Measure:
Check whether DQF.DLL is in the LIBPATH (normally <CSCROOT>\DLL).

20001028 CSC_DQF_DLL_OPEN_FAILED

Reason:
The DQF.DLL could not be opened.

Measure:
Report the error log of this entry to Service.

20001029 CSC_CSC1394_DLL_NOT_FOUND

Reason:
The CSC1394.DLL could not be found in the LIBPATH (normally <CSCROOT>\DLL).

Measure:
Check whether CSC1394.DLL is in the LIBPATH (normally <CSCROOT>\DLL).

June 2004 13
Global error codes

2000102A CSC_CSC1394_DLL_OPEN_FAILED

Reason:
The CSC1394.DLL could not be opened.

Measure:
Report the error log of this entry to Service.

2000102B CSC_RECO_NOT_INSTALLED

Reason:
RecoStar is not, or not correct installed.

Measure:
Check installation of RecoStar.
Check wether AI*.DLL or TIFFTOBO.DLL is in the LIBPATH (normally <CSCROOT>\DLL).

20001420 CSC_INVALID_HANDLE

Reason:
The handle "CscDhlPara.hCsc" given in the parameter block is invalid.

Application:
Check application program.

20001421 CSC_INVALID_DEVICE

Reason:
An illegal device number was transferred when the handle was created.

Measure:
Report the error log of this entry to Service.

20001422 CSC_INVALID_PINDATA

Reason:
The memory area, to which "pInData" points, cannot be accessed.

Application:
Transfer a legal memory area from the application program.

Measure:
If the error occurred again, report the error log of this entry to service.

20001423 CSC_INVALID_POUTDATA

Reason:
The memory area, to which "pOutData" points, cannot be accessed.

Application:
Transfer a legal memory area from the application program.

14 June 2004
Global error codes

20001424 CSC_DEVICE_LOCKED

Reason:
The device handler is currently locked by another user.

Application:
Check application program. If necessary, repeat the command.

20001425 CSC_DEVICE_NOT_LOCKED

Reason:
The device handler was not locked.

Application:
Check application program.

20001426 CSC_INVALID_UNLOCK

Reason:
CscXyzUnlock was not activated by the thread which had locked the device.

Application:
Check application program.

20001427 CSC_ACCESS_TIMEOUT

Reason:
An attempt was made to access a device which is currently occupied by another user.

Application:
Repeat the command. Check the application program.

20003000 CSC_CANCELED

Reason:
The function of the device handler was cancelled from another thread with the command
"CscXyzCancel".

Application:
This behaviour is usually correct because the application is informing the system via the CANCEL
command that a particular event is not to be expected anymore.

June 2004 15
Global error codes

20004000 CSC_TIMEOUT

Reason:
The function, which calls the device handler, receives a logical timeout. It is not a COM line timeout.

Application:
This operating system is event-controlled. It is thus possible that the expected event has not
occurred within the timeout time given by the application. There is possibly no error log carried out.
There are times, however, when an immediate reaction is expected from a device. If the expected
reaction does not take place, an error message is returned to the application and an Entry is made
in the error log.

Measure:
If the timeout is entered in the error log, the device should be checked.

INI error codes

20002001 INI_FUNCTION_NOT_IMPLEMENTED

Reason:
The function called from the device handler is not implemented in CSCWINI.DLL.

Measure:
Report the error log if this entry to Service.

20002003 INI_INVALID_SPEC

Reason:
The function specification "CscDhlPara.Spec" given in the parameter block is invalid.

Measure:
Report the error log of this entry to Service.

20002004 INI_INVALID_INLEN

Reason:
The length "CscDhlPara.InLen" of the input buffer specified in the parameter block is invalid.

Measure:
Report the error log of this entry to Service.

20002005 INI_INVALID_OUTLEN

Reason:
The length "CscDhlPara.OutLen" of the output buffer specified in the parameter block is invalid.

Measure:
Report the error log of this entry to Service.

16 June 2004
Global error codes

20002422 INI_INVALID_PINDATA

Reason:
The memory area, to which "pInData" points, cannot be accessed.

Application:
Transfer a legal memory area from the application program.

Measure:
If the error occurred again, report the error log of this entry to Service.

20002423 INI_INVALID_POUTDATA

Reason:
The memory area, to which "pOutData" points, cannot be accessed.

Application:
Transfer a legal memory area from the application program.

Measure:
If the error occurred again, report the error log of this entry to Service.

20002903 INI_ID_ITEM_NOT_FOUND

Reason:
The keyword in Registry, specified by any function was not found.

Application:
If CSCWINI.DLL was called directly from the application, check whether the parameters were
passed correctly from the application.

Measure:
Check whether the required keyword exists in Registry.

20002904 INI_KEYWORD_NOT_FOUND

Reason:
The keyword specified with the "CscIniScanPara" function could not be found in Registry.

Application:
If CSCWINI.DLL was called directly from the application, check whether the parameters were
passed correctly from the application.

Measure:
Check whether the required keyword exists in Registry.

June 2004 17
Global error codes

20002905 INI_INVALID_BAUDRATE

Reason:
An incorrect parameter for the baud rate has been entered in Registry.

Measure:
Enter the correct baud rate for the device.

20002906 INI_INVALID_DATABITS

Reason:
An invalid parameter for the data bit count has been entered in Registry.

Measure:
Enter the correct data bit count for the device.

20002907 INI_INVALID_STOPBITS

Reason:
An invalid parameter for the number of stopbits has been entered in Registry.

Measure:
Enter the correct number of stopbits for the device.

20002908 INI_INVALID_PARITY

Reason:
Invalid parameters for the parity check have been entered in Registry.

Measure:
Enter the correct parameters for the parity check for the device.

20002909 INI_INVALID_PROTOCOL

Reason:
Invalid parameters for the transmission protocol have been entered in Registry.

Measure:
Enter the correct parameters for the transmission protocol for the device.

2000290A INI_INVALID_VALUE

Reason:
The assigned value is invalid.

Measure:
Check Registry.

18 June 2004
Global error codes

2000290B INI_INVALID_ROOT

Reason:
Invalid or not defined value for the environment variable CSCROOT.

Measure:
Enter the correct value in Registry/CONFIG.SYS.

2000290C INI_CONFIG_ERROR

Reason:
The system cant check whether to use the Registry or CSC.INI.

Measure:
Check the CSC.INI for the existence of the identification item [CSCINI] and the keyword
CONFIG=FILE or CONFIG=REGISTRY.

June 2004 19
20 June 2004
Return code handler (RCH)
StClass:
STCLASS_OK No error
STCLASS_ERROR_RCH Error of the CSCWRCH.DLL

StCode:
20008000 RCH_INVALID_ACTIVE_PARA

Reason:
YES or NO are not specified for the ACTIVE parameter in Registry/CSC.INI.

Application:
Correct Registry/CSC.INI.

20008001 RCH_INVALID_LANGUAGE

Reason:
The parameter for LANGUAGE in Registry/CSC.INI is longer than 3 characters.

Application:
Correct Registry/CSC.INI.

20008002 RCH_INVALID_PTXTBUF

Reason:
The specified buffer or buffer length are invalid.

Application:
Check buffer definition in application program.

20008004 RCH_INVALID_TXTBUF_LEN

Reason:
The specified buffer or buffer length are invalid.

Application:
Check buffer definition in application program.

June 2004 21
Return code handler (RCH)

20008005 RCH_INVALID_PCSCDHLPARA

Reason:
The specified buffer or buffer length are invalid.

Application:
Check buffer definition in application program.

20008007 RCH_INVALID_STCLASS

Reason:
The StClass specified for analysis is 0 (zero).

Application:
Check STCLASS in the application program.

20008008 RCH_INVALID_FILE_ID

Reason:
An invalid file ID is in an error text file.

Measure:
Check error text files.

20008009 RCH_INVALID_TREE

Reason:
An invalid flag is in an error text file.

Measure:
Check error text files.

2000800A RCH_UNKNOWN_TXT_FILE

Reason:
No file could be found for a specified StClass.

Measure:
Check files in <CSCROOT>\RCH for completeness.

2000800B RCH_TXT_NOT_FOUND

Reason:
No text number could be found for a specified StClass, StCode or StWarn.

Measure:
Check that files in <CSCROOT>\RCH are complete and up-to-date.

22 June 2004
Return code handler (RCH)

2000800C RCH_ACTCODE_NOT_FOUND

Reason:
The flag "#" for action code was not found within a text.

Measure:
Check that files in <CSCROOT>\RCH are complete and up-to-date.

2000800D RCH_DEFINE_TXT_NOT_FOUND

Reason:
The flag "$S" for Define in human readable text was not found within a text.

Measure:
Check that files in <CSCROOT>\RCH are complete and up-to-date.

2000800E RCH_THREAD_TIMEOUT

Reason:
The thread for reading the headers of all error text files was not completed within 60 seconds.

Measure:
Check hardware, operating system, file system.

2000800F RCH_THREAD_CREATE_ERROR

Reason:
The thread for reading the headers of all error text files could not be started.

Measure:
Check hardware, operating system, file system.

June 2004 23
24 June 2004
Error statistics (EST)
StClass:
STCLASS_OK No error
STCLASS_ERROR_EST Error of the CSCWEST.DLL

StCode:
2000B000 EST_INVALID_STCLASS

Reason:
An incorrect StClass value was specified in the structure ESTCNTEXIST. Perhaps the StClass
does not exist in the error statistics database.

Application:
Check the contents of the StClass field in the structure ESTCNTEXIST. If necessary update
information about available StClass values by using the function "CscEstGetCntExist".

2000B001 EST_INVALID_STCODE

Reason:
An incorrect StCode value was specified in the structure ESTCNTEXIST. Perhaps the StCode does
not exist in the error statistics database.

Application:
Check the contents of the StCode field in the structure ESTCNTEXIST. If necessary update
information about available StCode values by using the function "CscEstGetCntExist".

2000B002 EST_INVALID_RANGE

Reason:
The contents of the RangeStart field was higher than the value in the RangeEnd field of the
structure ESTCNTEXIST.

Application:
Call this command with RangeStart <= RangeEnd.

June 2004 25
Error statistics (EST)

2000B003 EST_INVALID_COUNTER

Reason:
No record with this combination of StClass/StCode/ModId is registrated in the error statistics
database.

Application:
Request the actual registrated error counters by using the function "CscEstGetCntExist".

2000B004 EST_INVALID_ACTIVE

Reason:
An invalid expression follows the keyword ACTIVE in the section [CSCEST] of the file
CSC.INI/Registry.

Measure:
Check the file CSC.INI/Registry.

2000B005 EST_INVALID_BUF_LEN

Reason:
An invalid expression follows the keyword BUF_LEN in the section [CSCEST] of the file
CSC.INI/Registry.

Measure:
Check the file CSC.INI/Registry. The decimal value after the keyword BUF_LEN in the section
[CSCEST] must be between 256 and 65536.

2000B006 EST_INVALID_PCSCDHLPARA

Reason:
The memory location, to which the pointer "pCscDhlPara" points, cannot be accessed.

Application:
Check the contents of the structure ESTCNTERROR when calling the function "CscEstCountError".

2000B007 EST_BUFFER_OVERFLOW

Reason:
The EST DH cannot enter more errors into the internal error buffer, because the buffer is full.

Application:
Do not produce too many errors too fast.

Measure:
Increase the size of the internal buffer by using the keyword BUF_LEN in the section [CSCEST] in
the file CSC.INI/Registry.

26 June 2004
Error statistics (EST)

2000B008 EST_THREAD_NOT_STARTED

Reason:
The EST DH was not able to launch the thread that cyclically clears the internal buffer.

Measure:
Reduce the system load or free resources to enable the start of another thread.

2000B009 EST_CORRUPT_FILE

Reason:
The file that contains the error statistics database is not of the expected format.

Application:
Reset the whole database by using the function "CscEstReset" with the specification
EST_RESET_ALL. Attention: All data will be lost.

2000B00A EST_TLS_ERROR

Reason:
An error occurred when the EST DH tried to get a module ID from the TLS DH or the EST DH tried
to flush the TLS information buffer.

Measure:
Check the TLS/Win installation.

2000B00C EST_CANNOT_OPEN_FILE

Reason:
The output file for receiving the plain text log could not be opened.

Measure:
Check the filename provided for the function "CscEstPrintLog".

2000B00D EST_CANNOT_WRITE_FILE

Reason:
The output file for receiving the plain text log could not be written to.

Measure:
Check the available space on the storage device or the availability of the printer, if the function
"CscEstPrintLog" prints on a disk or to a printer.

2000B00E EST_OUT_OF_MEMORY

Reason:
The DH EST was not able to allocate enough memory for the function "CscEstPrintLog".

Measure:
Provide more memory (i. e. by adding more RAM or ending other processes).

June 2004 27
28 June 2004
Transaction statistics (TRA)
StClass:
STCLASS_OK No error
STCLASS_ERROR_TRA Error of the CSCWTRA.DLL

StCode:
2000C000 TRA_INVALID_SELECTIONMASK

Reason:
The SelectionMask parameter contained an invalid value.

Application:
Check the contents of the SelectionMask parameter in the structure TRACNTTRANS.

2000C001 TRA_UNKNOWN_GROUPNAME

Reason:
The group name that was provided by the application does not exist. Perhaps the database was
reset since the last call to the function "CscEstGetTransExist".

Application:
Check the group name and eventually reread the available group names by using the function
"CscEstGetTransExist".

2000C002 TRA_OUT_OF_MEMORY

Reason:
The TRA DH ran into an internal memory limitation.

Measure:
Report the error log of this entry to Service.

2000C003 TRA_CORRUPT_NAMEFILE

Reason:
The information contained in the namespace file CSCTRA.INI is inconsistent.

Application:
Reset the whole database.

June 2004 29
Transaction statistics (TRA)

2000C004 TRA_SYNTAX_ERROR

Reason:
The parsing routine detected a syntax error in one of the TRA files.

Measure:
Check the *.TRA files.

2000C006 TRA_CANNOT_OPEN_FILE

Reason:
The output file for receiving the plain text log could not be opened.

Application:
Check the filename provided for the function "CscTraPrintLog".

2000C007 TRA_CANNOT_WRITE_FILE

Reason:
The output file for receiving the plain text log could not be written to.

Measure:
Check the available space on the storage device or the availability of the printer, if the function
"CscTraPrintLog" prints on a disk or to a printer.

30 June 2004
COMM mutiplexer
StClass:
STCLASS_OK No error
STCLASS_ERROR_COMM Error of the CSCWCOMM.DLL

StCode:
2000FE06 COMM_INVALID_PROTOCOL

Reason:
The COMM reports an invalid specification for the protocol.
If the error occurs with the use of LPT, then the parallel port does not meet the requirements for the
selected transfer mode.

Application:
Use the protocol type from the COMM.H definition file when calling "CscV24Init".

Measure:
If the error occurs with the use of LPT, then you have to check the port configuration (e.g. for the
printers TH97 and ND97 the parallel port is to be configured for ECP in the BIOS.

2000FE07 COMM_WRITE_CANCELED

Reason:
A COMM WRITE command is cancelled by the user. No entry is made in the error log.

2000FE08 COMM_WRITE_TIMEOUT

Reason:
A COMM WRITE command could not be executed in the specified monitoring time.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

June 2004 31
COMM mutiplexer

2000FE09 COMM_READ_TIMEOUT

Reason:
A COMM READ command could not be executed in the specified monitoring time.
- Line connection, power supply not okay.
- Device faulty.
- Software configuration faulty.

Application:
Repeat the command if necessary.

Measure:
Check the line connection, power supply.
Check device (selftest, light-emitting diode, test program).

2000FE0A COMM_READ_CANCELED

Reason:
A COMM READ command is cancelled by the user. No entry is made in the error log.

2000FE0B COMM_PARITY_ERROR

Reason:
The COMM driver reports a parity error. The received data block is invalid.

Measure:
If the error recurs, check the hardware.

2000FE0C COMM_GENERAL_FAILURE

Reason:
The COMM driver reports a general error.

Measure:
Check the hardware and report the error log of this entry to Service.

2000FE0F COMM_PROTOCOL_VIOLATION

Reason:
The peripheral device did not answer in a specified monitoring time as expected. Reasons may be:
a) Peripheral not attached or switched off
b) Peripheral was switched off while a connection was open
c) Cable or peripheral hardware problem

Application:
Close the device and open it again.

Measure:
Check if one of the reasons a), b) and c) is responsible for the problem. If you can exclude these
possibilities report the error log of this entry to Service.

32 June 2004
COMM mutiplexer

2000FE13 COMM_CHAN_NOT_INITIALIZED

Reason:
The channel was not initialized.

Application:
Check the application program.

Measure:
Initialize the channel before using it.

2000FE14 COMM_ACCESS_DENIED

Reason:
Access to port denied. The parallel port is already assigned exclusively by an appropriate driver
command (e.g. IOCTL_PAR_CSC_SELECT_ECP_RESERVE).

Measure:
Fix the configuration or application error.

2000FE16 COMM_BREAK

Reason:
The COMM driver reports a break.

Measure:
If the error recurs, check the hardware.

2000FE7A COMM_OVERRUN_ERROR

Reason:
The COMM driver reports a overrun error.

Measure:
Check the hardware and report the error log of this entry to Service.

2000FE7B COMM_FRAMING_ERROR

Reason:
The COMM driver reports a framing error.

Measure:
Check the hardware and report the error log of this entry to Service.

June 2004 33
COMM mutiplexer

2000FE85 COMM_DRIVER_OPEN_FAILED

Reason:
The COMM driver could not be opened.

Measure:
Check serial device entry in Registry/CSC.INI. Check if additional COMM drivers are installed (e.g.
"ROCKET.SYS"). Check COMM Hardware.

2000FE89 COMM_INVALID_PTXDATA

Reason:
The pointer "pTxData" is illegal.

Application:
Transfer a legal pointer to the multiplexer in the application program.

2000FE8B COMM_INVALID_OPEN_SPEC

Reason:
The called function is invalid for the used CscCommOpen specification.

Application:
Use the definition in the COMM.H definition file.

2000FE8C COMM_NO_STX

Reason:
The peripheral device does not return an STX.

Application:
Repeat the command and if necessary initialize the device again beforehand.

Measure:
Check the hardware.

2000FE8D COMM_NO_ETX

Reason:
The peripheral device does not return an ETX.

Application:
Repeat the command and if necessary initialize the device again beforehand.

Measure:
Check the hardware.

34 June 2004
COMM mutiplexer

2000FE8E COMM_INVALID_BLK_LEN

Reason:
The expected block length does not agree with the transmitted block length.

Application:
Repeat the command and if necessary initialize the device again beforehand.

Measure:
Check the hardware.

2000FE8F COMM_INVALID_BLK_ID

Reason:
The block ID is invalid.

Application:
Repeat the command and if necessary initialize the device again beforehand.

Measure:
Check the hardware.

2000FE90 COMM_INVALID_DEV_ID

Reason:
The received device ID does not agree with the transmitted device ID.

Application:
Repeat the command and if necessary initialize the device again beforehand.

Measure:
Check the hardware.

2000FE91 COMM_INVALID_COMMAND

Reason:
The received command specification does not agree with the transmitted command specification.

Application:
Repeat the command and if necessary initialize the device again beforehand.

Measure:
Check the hardware.

June 2004 35
COMM mutiplexer

2000FE92 COMM_INVALID_ACK_TYPE

Reason:
The received acknowledge type is invalid (only ACK and NAK are valid).

Application:
Repeat the command and if necessary initialize the device again beforehand.

Measure:
Check the hardware.

2000FE93 COMM_MAX_TX_RETRIES

Reason:
The maximum number of repeat transmissions has been reached.

Application:
Repeat the command and if necessary initialize the device again beforehand.

Measure:
Check the hardware.

2000FE94 COMM_MAX_RX_RETRIES

Reason:
The maximum number of receive repeats has been reached.

Application:
Repeat the command and if necessary initialize the device again beforehand.

Measure:
Check the hardware.

2000FE95 COMM_PROTOCOL_TX_TIMEOUT

Reason:
The total protocol monitoring time during transmission has been exceeded.

Application:
Repeat the command and if necessary initialize the device again beforehand.

Measure:
Check the hardware.

36 June 2004
COMM mutiplexer

2000FE96 COMM_PROTOCOL_RX_TIMEOUT

Reason:
The total protocol monitoring time during receive has been exceeded.

Application:
Repeat the command and if necessary initialize the device again beforehand.

Measure:
Check the hardware.

2000FE97 COMM_PROTOCOL_POLL_TIMEOUT

Reason:
The busy time transmitted from the peripheral device is exceeded.

Application:
Repeat the command and if necessary initialize the device again beforehand.

Measure:
Check the hardware.

2000FE98 COMM_PROTOCOL_CANCELED

Reason:
The protocol was cancelled.

Application:
Repeat the command and if necessary initialize the device again beforehand.

Measure:
Check the application program.

2000FE9C COMM_INVALID_TXDATA_LEN

Reason:
The length in TxData is 0 (zero).

Application:
Specify a legal length.

2000FE9D COMM_CSCISO_DLL_NOT_FOUND

Reason:
The CSCWISO.DLL could not be found in the PATH (normally <CSCROOT>\DLL).

Measure:
Check whether CSCWISO.DLL is in the PATH (normally <CSCROOT>\DLL).

June 2004 37
COMM mutiplexer

2000FE9E COMM_CSCISO_DLL_OPEN_FAILED

Reason:
The CSCWISO.DLL could not be opened.

Measure:
Report the error log of this entry to Service.

2000FE9F COMM_CSCUSB_DLL_NOT_FOUND

Reason:
The CSCWUSB.DLL could not be found in the PATH (normally <CSCROOT>\DLL).

Measure:
Check whether CSCWUSB.DLL is in the PATH (normally <CSCROOT>\DLL).

2000FEA0 COMM_CSCUSB_DLL_OPEN_FAILED

Reason:
The CSCWUSB.DLL could not be opened.

Measure:
Report the error log of this entry to Service.

2000FEB0 COMM_INVALID_DRIVER_CONF

Reason:
A configured driver (COM, CH, LPT) gets not the state running.

Measure:
Report the error log of this entry to Service.

2000FEE0 COMM_P2_TX_NO_RESP_ON_ENQ

Reason:
The command could not be transmitted because the peripheral device did not answer.

Measure:
Check the hardware.

2000FEE1 COMM_P2_TX_INVALID_RESP_ON_ENQ

Reason:
The command could not be transmitted because the peripheral device did not answer as expected.

Application:
Initialize the device and repeat the transaction.

Measure:
Check the hardware.

38 June 2004
COMM mutiplexer

2000FEE2 COMM_P2_TX_NAK_RECEIVED

Reason:
The command could not be transmitted because the peripheral device announced that it is busy.

Application:
Repeat the command and if necessary initialize the device again beforehand.

Measure:
Check the hardware if necessary.

2000FEE3 COMM_P2_TX_NO_VALID_RESP_ON_TEXT

Reason:
The command could not be completely transmitted because the peripheral device did not answer
as expected.

Application:
Initialize the device and repeat the transaction.

Measure:
Check the hardware.

2000FEE4 COMM_P2_TX_MAX_RETRIES

Reason:
The command could not be completely transmitted because the maximum number of repeat
transmissions has been reached.

Application:
Initialize the device and repeat the transaction.

Measure:
Check the hardware.

2000FEE5 COMM_P2_TX_ABORTED

Reason:
The command could not be completely transmitted because the device asked for the termination of
the transmission.

Application:
Repeat the command and if necessary initialize the device again beforehand.

Measure:
Check the hardware if necessary.

June 2004 39
COMM mutiplexer

2000FEE6 COMM_P2_RX_CMD_TIMEOUT

Reason:
The peripheral device did not answer in the specified monitoring time of the command.

Application:
Repeat the command and if necessary initialize the device again beforehand.

Measure:
Check the hardware.

2000FEE7 COMM_P2_RX_ISO_TIMEOUT

Reason:
The response of the device has not been completely received because one of the internal protocol
monitoring times has been exceeded.

Application:
Initialize the device and repeat the transaction.

Measure:
Check the hardware.

2000FEE8 COMM_P2_RX_INVALID_HEADER

Reason:
The header of the response is invalid.

Application:
Repeat the command and if necessary initialize the device again beforehand.

Measure:
Check the hardware.

2000FEE9 COMM_P2_RX_INVALID_DEVICE_ID

Reason:
The received device ID does not agree with the transmitted device ID.

Application:
Repeat the command and if necessary initialize the device again beforehand

Measure:
Check the hardware.

40 June 2004
COMM mutiplexer

2000FEEA COMM_P2_RX_INVALID_CMD_ID

Reason:
The received command ID does not agree with the transmitted device ID.

Application:
Repeat the command and if necessary initialize the device again beforehand.

Measure:
Check the hardware.

2000FEEB COMM_P2_RX_INVALID_CMD_SPEC

Reason:
The received command specification does not agree with the transmitted command specification.

Application:
Repeat the command and if necessary initialize the device again beforehand

Measure:
Check the hardware.

2000FEEC COMM_P2_RX_CRC_ERROR

Reason:
The response of the device has not been completely received because one of the transmission
blocks could not be received without faults.

Application:
Initialize the device and repeat the transaction

Measure:
Check the hardware.

2000FEED COMM_P2_NO_CMD_ACTIVE

Reason:
A cancel command has been called while no command was active.

Application:
Call the cancel command only when a cancelable command is active.

2000FEEF COMM_P2_CMD_NOT_CANCABLE

Reason:
A cancel command has been called while a not cancelable command was active.

Application:
Call the cancel command only when a cancelable command is active.

June 2004 41
COMM mutiplexer

2000FEF0 COMM_P2_CMD_STILL_ACTIVE

Reason:
The command could not be executed because another command was still active

Application:
Repeat the command and if necessary initialize the device again beforehand.

2000FEF1 COMM_P2_CMD_CANCELLED

Reason:
The command was aborted by the user. No entry will be made in the error log.

2000FEF2 COMM_P2_CANCEL_STILL_ACTIVE

Reason:
The command could not be executed because a cancel command was still active.

Application:
Repeat the command and if necessary initialize the device again beforehand.

2000FEF3 COMM_P2_CANCEL_NOT_SUCCESSFUL

Reason:
A cancel command could not be executed.

Application:
Repeat the cancel command.

2000FEF4 COMM_P2_TX_CANCEL_TIMEOUT

Reason:
The command could not be cancelled because an internal monitoring time has been exceeded.

Application:
Initialize the device and repeat the transaction.

Measure:
Check the hardware.

2000FEF5 COMM_P2_SYNCHRONISATION_ERROR

Reason:
Internal error within the CSCWISO.DLL.

Measure:
Report the error log of this entry to Service.

42 June 2004
IEEE 1394
StClass:
STCLASS_OK No error
STCLASS_ERROR_1394 Error of the CSCW1394.DLL

StCode:
2000FE09 I1394_READ_TIMEOUT

Reason:
A IEEE 1394 read command could not be executed in the specified monitoring time.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

2000FE0A I1394_READ_CANCELED

Reason:
A IEEE 1394 read command is cancelled by the user. No entry is made in the error log.

2000FE89 I1394_INVALID_PDATA

Reason:
The pointer "pData" is illegal.

Application:
Transfer a legal pointer to the device handler in the application program.

2000FE9C I1394_INVALID_DATASIZE

Reason:
The length in DataSize is 0 (zero).

Application:
Specify a legal length.

June 2004 43
IEEE 1394

2000FE9D I1394_TS_DLL_NOT_FOUND

Reason:
The I1394_TS.DLL could not be found in the PATH. Normally <CSCROOT>\DLL.

Measure:
Check whether I1394_TS.DLL is in the PATH. Normally <CSCROOT>\DLL.

2000FE9E I1394_TS_DLL_OPEN_FAILED

Reason:
The I1394_TS.DLL could not be opened.

Measure:
Report the error log of this entry to Service.

2000FE9F I1394_UB_DLL_NOT_FOUND

Reason:
The I1394_UB.DLL could not be found in the PATH. Normally <CSCROOT>\DLL.

Measure:
Check whether I1394_UB.DLL is in the PATH. Normally <CSCROOT>\DLL.

2000FEA0 I1394_UB_DLL_OPEN_FAILED

Reason:
The I1394_UB.DLL could not be opened.

Measure:
Report the error log of this entry to Service.

200A0020 I1394_ERROR_TIMEOUT

Reason:
Internal driver error: Driver responded timeout status.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

44 June 2004
IEEE 1394

200A0100 I1394_ERROR_NO_MEMORY

Reason:
Internal driver error: Out of memory.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

200A0210 I1394_ERROR_INVALID_DEVICE_STATE

Reason:
Internal driver error: Device is not in working state.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

200A0300 I1394_ERROR_INVALID_PARAMETER

Reason:
Internal driver error: Invalid parameter.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

200A0305 I1394_ERROR_INVALID_BUFFER_SIZE

Reason:
Internal driver error: Size of buffer is invalid.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

June 2004 45
IEEE 1394

200A8001 I1394_ERROR_DEVICE_NOT_FOUND

Reason:
Internal driver error: Device not found.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

200A8010 I1394_ERROR_NO_SUCH_DEV_INSTANCE

Reason:
Internal driver error: No such device instance. The IEEE 1394 driver could not be opened.

Application:
Repeat the command if necessary.

Measure:
Check device entry in Registry. Check if IEEE 1394 drivers are installed. Check IEEE 1394
Hardware. Check the hardware if necessary.

200B0100 I1394_ERROR_ABORTED

Reason:
Internal driver error: The operation was cancelled/aborted by the miniport because it could not be
performed (for example there is a critical hardware error that halted the adapter, or the miniport is
unloading).

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

200B0200 I1394_ERROR_ADAPTER

Reason:
Internal driver error: A non-critical error occurred on the adapter that caused the request to fail. The
error affected only this operation and the adapter is otherwise functioning normally.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

46 June 2004
IEEE 1394

200B0250 I1394_ERROR_ALREADY_OPEN

Reason:
Internal driver error: The application has already opened the specified adapter.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

200B0270 I1394_ERROR_BR_LIMIT

Reason:
Internal driver error: The operation was cancelled because more bus resets occurred than the
operation could tolerate.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

200B0300 I1394_ERROR_BUS_RESET

Reason:
Internal driver error: The operation was cancelled because a 1394 bus reset took place. For
example a queued asynchronous transaction must be failed because the target NodeID might not
be the same after the bus reset.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

200B0350 I1394_ERROR_CONFLICT

Reason:
Internal driver error: The operation could not be completed because there was a conflict.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

June 2004 47
IEEE 1394

200B0370 I1394_ERROR_CRC

Reason:
Internal driver error.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

200B0400 I1394_CRITICAL_ADAPTER_ERROR

Reason:
Internal driver error: A critical error occurred on the adapter that caused the request to fail. The
adapter is not fully functional and the class driver should take corrective actions (closing an
isochronous channel, resetting the adapter etc).

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

200B0500 I1394_ERROR_DEVICE_BUSY

Reason:
Internal driver error: The operation requested failed because the local adapter is busy.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

200B0572 I1394_ERROR_DMA

Reason:
Internal driver error.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

48 June 2004
IEEE 1394

200B0600 I1394_DRIVER_INTERNAL_ERROR

Reason:
Internal driver error: The driver detected a bug in its execution logic (through assertions or sanity
checks), and could not complete the operation.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

200B0639 I1394_ERROR_DUPLICATE_CHANNEL

Reason:
Internal driver error: The isochronous channel number is already in use.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

200B0645 I1394_ERROR_FIFO_OVERRUN

Reason:
Internal driver error: An isochronous operation failed because of a FIFO overrun.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

200B0658 I1394_ERROR_FIFO_UNDERRUN

Reason:
Internal driver error: An isochronous operation failed because of a FIFO underrun.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

June 2004 49
IEEE 1394

200B0671 I1394_ERROR_GAP_COUNT

Reason:
Internal driver error: The class driver detected that not all the self?ID packets that were transmitted
after the last bus reset contained the same value in their gap_count field.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

200B06B2 I1394_ERROR_INCORRECT_RESPONSE

Reason:
Internal driver error: An outgoing response packet is not valid.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

200B0700 I1394_ERROR_INSUFFICIENT_RESOURCES

Reason:
Internal driver error: An operation failed due to some lack of resources other than memory.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

200B0900 I1394_ERROR_INVALID_CHANNEL_TYPE

Reason:
Internal driver error: The operation requested is not applicable to the channel type.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

50 June 2004
IEEE 1394

200B0A00 I1394_ERROR_INVALID_CHANNEL_STATE

Reason:
Internal driver error: The operation requested is not possible at the channel's current operating
state.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

200B0C00 I1394_ERROR_INVALID_HANDLE

Reason:
Internal driver error: The miniport adapter handle passed to the miniport does not identify one of its
adapters.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

200B0D00 I1394_ERROR_INVALID_ISOCHRONOUS_BUFFERS

Reason:
Internal driver error: A validation check on a number of isochronous buffers failed.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

200B0D47 I1394_ERROR_INVALID_OFFSET

Reason:
Internal driver error: The 1394 address space offset specified was above the highest 1394 offset
(0xFFFFFFFFFFFF), or the address range specified spanned the highest 1394 offset.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

June 2004 51
IEEE 1394

200B0F00 I1394_ERROR_INVALID_REQUEST

Reason:
Internal driver error: The request passed to the miniport was invalid, and there was no other more
specific error status for this operation.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

200B0F50 I1394_ERROR_INVALID_RESPONSE

Reason:
Internal driver error: An response packet was received that was invalid for the corresponding
transaction request, or the class driver detected that an outgoing response is not complying with the
rules set by the standard with regards to header information (destination NodeID, transaction code,
data length).

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

200B0F73 I1394_ERROR_LOCK_FAILED

Reason:
Internal driver error.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

200B1070 I1394_ERROR_NOT_FOUND

Reason:
Internal driver error: The requested item was not found.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

52 June 2004
IEEE 1394

200B1100 I1394_ERROR_NOT_IMPLEMENTED

Reason:
Internal driver error: The request passed to the miniport was valid, the adapter hardware supports
the functionality but the miniport does not implement this feature.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

200B1200 I1394_ERROR_NOTSUPPORTED

Reason:
Internal driver error: The request passed to the driver was valid, but the driver software or the
adapter itself does not support the required functionality.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

200B1300 I1394_ERROR_PENDING

Reason:
Internal driver error: The request is queued in the miniport and will be processed asynchronously.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

200B1313 I1394_ERROR_SELFID

Reason:
Internal driver error: The class driver detected that there was some structural/logical problem in the
self?ID packets that were transmitted after the last bus reset.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

June 2004 53
IEEE 1394

200B132A I1394_ERROR_SIZE_LIMITATION

Reason:
Internal driver error: The request cannot be transmitted because the payload size cannot be
transmitted on the path to the destination node.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

200B1350 I1394_ERROR_SPEED_LIMITATION

Reason:
Internal driver error: The request cannot be transmitted because the payload size is greater than
the maximum allowed for the adapter's speed.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

200B1409 I1394_ERROR_TOPOLOGY

Reason:
Internal driver error: The class driver detected that although there was no structural/logical problem
in the self?ID packets that were transmitted after the last bus reset, the bus topology described by
them is not valid.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

200B1433 I1394_ERROR_TRANSACTION_FAILED

Reason:
Internal driver error: A transaction request has been sent, its corresponding response was received,
and the response code indicated that the transaction was not completed successfully.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

54 June 2004
IEEE 1394

200B1450 I1394_ERROR_UNSOLICITED_RESPONSE

Reason:
Internal driver error: An application tried to transmit a response that did not have a matching
request. This can happen if the response is indeed unsolicited, or if the application was so late that
the request was timeout and an additional split transaction timeout occurred and the entry was
cleared.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

200B1500 I1394_ERROR_UNSUCCESSFUL

Reason:
Internal driver error: The requested operation failed and there is no other more specific error status
for the situation.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

200E0001 I1394_FAILED

Reason:
Internal driver error: Operation failed.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

200E0010 I1394_ERROR_NOT_SUPPORTED

Reason:
Internal driver error: Operation not supported.

Application:
Check application.

June 2004 55
IEEE 1394

200E0011 I1394_ERROR_VERSION_MISMATCH

Reason:
Internal driver error: API Version does not match.

Application:
Check application.

200E0030 I1394_ERROR_REJECTED

Reason:
Internal driver error: Operation rejected.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

200E0110 I1394_ERROR_POOL_EMPTY

Reason:
Internal driver error: Packet pool empty.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

200E0200 I1394_ERROR_DEVICE_NOT_PRESENT

Reason:
Internal driver error: Device is removed.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

200E0220 I1394_ERROR_INVALID_POWER_STATE

Reason:
Internal driver error: Requested power state transition not allowed.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

56 June 2004
IEEE 1394

200E0280 I1394_ERROR_POWER_DOWN

Reason:
Internal driver error: Operation rejected, device is powered down.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

200E0302 I1394_ERROR_INVALID_IOCTL

Reason:
Internal driver error: Invalid IO control code.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

200E0304 I1394_ERROR_INVALID_BYTE_COUNT

Reason:
Internal driver error: Requested byte count doesnt match buffer size.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

200E0310 I1394_ERROR_INVALID_INBUFFER

Reason:
Internal driver error: Input buffer too small.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

June 2004 57
IEEE 1394

200E0320 I1394_ERROR_INVALID_OUTBUFFER

Reason:
Internal driver error: Output buffer too small.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

200E0340 I1394_ERROR_BOUND_TO_THIS

Reason:
Internal driver error: Handle already used by an object of this type.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

200E0341 I1394_ERROR_BOUND_TO_OTHER

Reason:
Internal driver error: Handle already used by an object of another type.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

200E0342 I1394_ERROR_NOT_BOUND

Reason:
Internal driver error: Handle not associated with required object.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

58 June 2004
IEEE 1394

200E0350 I1394_ERROR_BUS_RESET_OCCURED

Reason:
Internal driver error.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

200E0351 I1394_ERROR_INVALID_GEN_COUNT

Reason:
Internal driver error.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

200E0400 I1394_ERROR_INVALID_CONFIG_TYPE

Reason:
Internal driver error: Invalid configuration info type.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

200E0401 I1394_ERROR_INVALID_INFO_TYPE

Reason:
Internal driver error: Invalid local host info type.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

June 2004 59
IEEE 1394

200E0402 I1394_ERROR_INVALID_PROP_TYPE

Reason:
Internal driver error: Invalid local host property type.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

200E0403 I1394_ERROR_INVALID_LOCK_TYPE

Reason:
Internal driver error: Unsupported type of lock operation.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

200E0404 I1394_ERROR_INVALID_SPEED

Reason:
Internal driver error: Unsupported speed selected.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

200E8002 I1394_ERROR_DEVICE_NOT_OPEN

Reason:
Internal driver error: Device not open.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

60 June 2004
IEEE 1394

200E8003 I1394_ERROR_WAIT_TIMEOUT

Reason:
Internal driver error: Request timeout interval has expired.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

200E8008 I1394_ERROR_INVALID_FUNCTION_PARAM

Reason:
Internal driver error: Invalid parameter in function call.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

200E8020 I1394_ERROR_MEM_ALLOC_FAILED

Reason:
Internal driver error: Memory allocation failed.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

June 2004 61
62 June 2004
Universal serial bus (USB)
StClass:
STCLASS_OK No error
STCLASS_ERROR_USB Error of the CSCWUSB.DLL

StCode:
20008000 USB_FALSE_DESCRIPTOR_TYPE

Reason:
A unexpected descriptor was reported from the USB device.

Measure:
Inform system administrator.

20008001 USB_DEVICE_NOT_FOUND

Reason:
Device not found.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

20008002 USB_INSUFFICIENT_MEMORY

Reason:
Not enough memory available.

Measure:
Inform system administrator.

20008003 USB_ENDPOINT_NOT_FOUND

Reason:
It was no endpoint found in the descriptor.

Measure:
Inform system administrator.

June 2004 63
Universal serial bus (USB)

20008004 USB_CREATE_DEVICE_LIST_FAILED

Reason:
The creation of the list of USB devices failed.

Measure:
Inform system administrator.

2000E001 USB_I_WIN_ERR

Reason:
The operating system returned an error.

Measure:
Check the system error code in the log file. If necessary, inform system administrator.

2000E002 USB_I_INSTUSB_ERR

Reason:
The InstUsb tool returned an error.

Measure:
Check the error entry that has been logged by InstUsb. If necessary, inform system administrator.

2000FE09 USB_READ_TIMEOUT

Reason:
A USB read command could not be executed in the specified monitoring time.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

2000FE0A USB_READ_CANCELED

Reason:
A USB READ command is cancelled by the user. No entry is made in the error log.

2000FE89 USB_INVALID_PDATA

Reason:
The pointer "pData" is illegal.

Application:
Transfer a legal pointer to the device handler in the application program.

64 June 2004
Universal serial bus (USB)

2000FE9C USB_INVALID_DATASIZE

Reason:
The length in DataSize is 0 (zero).

Application:
Specify a legal length.

E0000001 USBIO_ERR_CRC

Reason:
A CRC error has been detected. This error is reported by the USB host controller driver.

Measure:
Inform system administrator.

E0000002 USBIO_ERR_BTSTUFF

Reason:
A bit stuffing erro has been detected. This error is reported by the USB host controller driver.

Measure:
Inform system administrator.

E0000003 USBIO_ERR_DATA_TOGGLE_MISMATCH

Reason:
A DATA toggle mismatch (DATA0/DATA1 tokens) has been detected. This error is reported by the
USB host controller driver.

Measure:
Inform system administrator.

E0000004 USBIO_ERR_STALL_PID

Reason:
A STALLPID has been detected. This error is reported by the USB host controller driver.

Measure:
Inform system administrator.

E0000005 USBIO_ERR_DEV_NOT_RESPONDING

Reason:
The USB device is not responding. This error is reported by the USB host controller driver.

Measure:
Inform system administrator.

June 2004 65
Universal serial bus (USB)

E0000006 USBIO_ERR_PID_CHECK_FAILURE

Reason:
A PID check has failed. This error is reported by the USB host controller driver.

Measure:
Inform system administrator.

E0000007 USBIO_ERR_UNEXPECTED_PID

Reason:
A nunexpected PID has been detected. This error is reported by the USB host controller driver.

Measure:
Inform system administrator.

E0000008 USBIO_ERR_DATA_OVERRUN

Reason:
A data overrun error has been detected. This error is reported by the USB host controller driver.

Measure:
Inform system administrator.

E0000009 USBIO_ERR_DATA_UNDERRUN

Reason:
A data underrun error has been detected. This error is reported by the USB host controller driver.

Measure:
Inform system administrator.

E000000A USBIO_ERR_RESERVED1

Reason:
This error code is reserved by the USB host controller driver.

Measure:
Inform system administrator.

E000000B USBIO_ERR_RESERVED2

Reason:
This error code is reserved by the USB host controller driver.

Measure:
Inform system administrator.

66 June 2004
Universal serial bus (USB)

E000000C USBIO_ERR_BUFFER_OVERRUN

Reason:
A buffer overrun has been detected. This error is reported by the USB host controller driver.

Measure:
Inform system administrator.

E000000D USBIO_ERR_BUFFER_UNDERRUN

Reason:
A buffer underrun has been detected. This error is reported by the USB host controller driver.

Measure:
Inform system administrator.

E000000F USBIO_ERR_NOT_ACCESSED

Reason:
A data buffer was not accessed. This error is reported by the USB host controller driver.
An isochronous data buffer was scheduled too late.The specified frame number does not match the
actual frame number.

Measure:
Inform system administrator.

E0000010 USBIO_ERR_FIFO

Reason:
A FIFO error has been detected. The PCI bus latency was too long. This error is reported by the
USB host controller driver.

Measure:
Inform system administrator.

E0000011 USBIO_ERR_XACT_ERROR

Reason:
A XACT error has been detected. This error is reported by the USB host controller driver.

Measure:
Inform system administrator.

E0000012 USBIO_ERR_BABBLE_DETECTED

Reason:
A device is babbling. The data transfer phase exceeds the USB frame length. This error is reported
by the USB host controller driver.

Measure:
Inform system administrator.

June 2004 67
Universal serial bus (USB)

E0000013 USBIO_ERR_DATA_BUFFER_ERROR

Reason:
A data buffer error has been detected. This error is reported by the USB host controller driver.

Measure:
Inform system administrator.

E0000030 USBIO_ERR_ENDPOINT_HALTED

Reason:
The endpoint has been halted by the USB bus driver USBD. This error is reported by the USB bus
driver USBD.
A pipe will be halted by USBD when a data transmission error (CRC, bit stuff, DATA toggle) occurs.
In order to re-enable a halted pipe a IOCTL_USBIO_RESET_PIPE request has to be issued on that
pipe.

Measure:
Inform system administrator.

E0000100 USBIO_ERR_NO_MEMORY

Reason:
A memory allocation attempt has failed. This error is reported by the USB bus driver USBD.

Measure:
Inform system administrator.

E0000200 USBIO_ERR_INVALID_URB_FUNCTION

Reason:
An invalid URB function code has been passed. This error is reported by the USB bus driver USBD.

Measure:
Inform system administrator.

E0000300 USBIO_ERR_INVALID_PARAMETER

Reason:
An invalid parameter has been passed. This error is reported by the USB bus driver USBD.

Measure:
Inform system administrator.

68 June 2004
Universal serial bus (USB)

E0000400 USBIO_ERR_ERROR_BUSY

Reason:
There are data transfer requests pending for the device. This error is reported by the USB bus
driver USBD.

Measure:
Inform system administrator.

E0000500 USBIO_ERR_REQUEST_FAILED

Reason:
A request has failed. This error is reported by the USB bus driver USBD.

Measure:
Inform system administrator.

E0000600 USBIO_ERR_INVALID_PIPE_HANDLE

Reason:
An invalid pipe handle has been passed. This error is reported by the USB bus driver USBD.

Measure:
Inform system administrator.

E0000700 USBIO_ERR_NO_BANDWIDTH

Reason:
There is not enough bandwidth available. This error is reported by the USB bus driver USBD.

Measure:
Inform system administrator.

E0000800 USBIO_ERR_INTERNAL_HC_ERROR

Reason:
An internal host controller error has been detected. This error is reported by the USB bus driver
USBD.

Measure:
Inform system administrator.

E0000900 USBIO_ERR_ERROR_SHORT_TRANSFER

Reason:
A short transfer has been detected. This error is reported by the USB bus driver USBD.
If the pipe is not configured accordingly a short packet sent by the device causes this error.

Measure:
Inform system administrator.

June 2004 69
Universal serial bus (USB)

E0000A00 USBIO_ERR_BAD_START_FRAME

Reason:
A bad start frame has been specified. This error is reported by the USB bus driver USBD.

Measure:
Inform system administrator.

E0000B00 USBIO_ERR_ISOCH_REQUEST_FAILED

Reason:
An isochronous request has failed. This error is reported by the USB bus driver USBD.

Measure:
Inform system administrator.

E0000C00 USBIO_ERR_FRAME_CONTROL_OWNED

Reason:
The USB frame control is currently owned. This error is reported by the USB bus driver USBD.

Measure:
Inform system administrator.

E0000D00 USBIO_ERR_FRAME_CONTROL_NOT_OWNED

Reason:
The USB frame control is currently not owned. This error is reported by the USB bus driver USBD.

Measure:
Inform system administrator.

E0000E00 USBIO_ERR_NOT_SUPPORTED

Reason:
The operation is not supported. This error is reported by the USB bus driver USBD.

Measure:
Inform system administrator.

E0000F00 USBIO_ERR_INVALID_CONFIGURATION_DESCRIPTOR

Reason:
An invalid configuration descriptor was reported by the device. This error is reported by the USB
bus driver USBD.

Measure:
Inform system administrator.

70 June 2004
Universal serial bus (USB)

E0001000 USBIO_ERR_FAILED

Reason:
The operation has failed. This error is reported by the USBIO driver.

Measure:
Inform system administrator.

E0001001 USBIO_ERR_INVALID_INBUFFER

Reason:
An invalid input buffer has been passed to an IOCTL operation. This error is reported by the USBIO
driver.

Application:
Make sure the input buffer matches the type and size requirements specified for the IOCTL
operation.

Measure:
Inform system administrator.

E0001002 USBIO_ERR_INVALID_OUTBUFFER

Reason:
An invalid output buffer has been passed to an IOCTL operation. This error is reported by the
USBIO driver.

Application:
Make sure the output buffer matches the type and size requirements specified for the IOCTL
operation.

Measure:
Inform system administrator.

E0001003 USBIO_ERR_OUT_OF_MEMORY

Reason:
There is not enough system memory available to complete the operation. This error is reported by
the USBIO driver.

Measure:
Inform system administrator.

E0001004 USBIO_ERR_PENDING_REQUESTS

Reason:
There are read or write requests pending. This error is reported by the USBIO driver.

Measure:
Inform system administrator.

June 2004 71
Universal serial bus (USB)

E0001005 USBIO_ERR_ALREADY_CONFIGURED

Reason:
The USB device is already configured. This error is reported by the USBIO driver.

Measure:
Inform system administrator.

E0001006 USBIO_ERR_NOT_CONFIGURED

Reason:
The USB device is not configured. This error is reported by the USBIO driver.

Measure:
Inform system administrator.

E0001007 USBIO_ERR_OPEN_PIPES

Reason:
There are open pipes. This error is reported by the USBIO driver.

Measure:
Inform system administrator.

E0001008 USBIO_ERR_ALREADY_BOUND

Reason:
Either the handle is already bound to a pipe or the specified pipe is already bound to another
handle. This error is reported by the USBIO driver.

Measure:
Inform system administrator.

E0001009 USBIO_ERR_NOT_BOUND

Reason:
The handle is not bound to a pipe. This error is reported by the USBIO driver. The operation that
has been failed with this error code is related to a pipe.
Therefore, the handle has to be bound to a pipe before the operation can be executed.

Measure:
Inform system administrator.

72 June 2004
Universal serial bus (USB)

E000100A USBIO_ERR_DEVICE_NOT_PRESENT

Reason:
The USB device has been removed from the system. This error is reported by the USBIO driver.

Application:
An application should close all handles for the device. After it receives a Plug and Play notification it
should perform a re-enumeration of devices.

Measure:
Inform system administrator.

E000100B USBIO_ERR_CONTROL_NOT_SUPPORTED

Reason:
The specified control code is not supported. This error is reported by the USBIO driver.

Measure:
Inform system administrator.

E000100C USBIO_ERR_TIMEOUT

Reason:
The operation has been timed out. This error is reported by the USBIO driver.

Measure:
Inform system administrator.

E000100D USBIO_ERR_INVALID_RECIPIENT

Reason:
An invalid recipient has been specified. This error is reported by the USBIO driver.

Measure:
Inform system administrator.

E000100E USBIO_ERR_INVALID_TYPE

Reason:
Either an invalid request type has been specified or the operation is not supported by that pipe type.
This error is reported by the USBIO driver.

Measure:
Inform system administrator.

June 2004 73
Universal serial bus (USB)

E000100F USBIO_ERR_INVALID_IOCTL

Reason:
An invalid IOCTL code has been specified. This error is reported by the USBIO driver.

Measure:
Inform system administrator.

E0001010 USBIO_ERR_INVALID_DIRECTION

Reason:
The direction of the data transfer request is not supported by that pipe. This error is reported by the
USBIO driver.
On IN pipes read requests are supported only. On OUT pipes write requests are supported only.

Measure:
Inform system administrator.

E0001011 USBIO_ERR_TOO_MUCH_ISO_PACKETS

Reason:
The number of isochronous data packets specified in an isochronous read or write request exceeds
the maximum number of packets supported by the USBIO driver. This error is reported by the
USBIO driver.
Note that the maximum number of packets allowed per isochronous data buffer can be adjusted by
means of the registry parameter MaxIsoPackets.

Measure:
Inform system administrator.

E0001012 USBIO_ERR_POOL_EMPTY

Reason:
The memory resources are exhausted. This error is reported by the USBIO driver.

Measure:
Inform system administrator.

E0001013 USBIO_ERR_PIPE_NOT_FOUND

Reason:
The specified pipe was not found in the current configuration. This error is reported by the USBIO
driver.
Note that only endpoints that are included in the current configuration can be used to transfer data.

Measure:
Inform system administrator.

74 June 2004
Universal serial bus (USB)

E0001014 USBIO_ERR_INVALID_ISO_PACKET

Reason:
An invalid isochronous data packet has been specified. This error is reported by the USBIO driver.
An isochronous data buffer contains an isochronous data packet with invalid Offset and/or Length
parameters.

Measure:
Inform system administrator.

E0001015 USBIO_ERR_OUT_OF_ADDRESS_SPACE

Reason:
There are not enough system resources to complete the operation. This error is reported by the
USBIO driver.

Measure:
Inform system administrator.

E0001016 USBIO_ERR_INTERFACE_NOT_FOUND

Reason:
The specified interface was not found in the current configuration or in the configuration descriptor.
This error is reported by the USBIO driver.
Note that only interfaces that are included in the current configuration can be used.

Measure:
Inform system administrator.

E0001017 USBIO_ERR_INVALID_DEVICE_STATE

Reason:
The operation cannot be executed while the USB device is in the current state. This error is
reported by the USBIO driver.
It is not allowed to submit requests to the device while it is in a power down state.

Measure:
Inform system administrator.

E0001018 USBIO_ERR_INVALID_PARAM

Reason:
An invalid parameter has been specified with an IOCTL operation. This error is reported by the
USBIO driver.

Measure:
Inform system administrator.

June 2004 75
Universal serial bus (USB)

E0001019 USBIO_ERR_DEMO_EXPIRED

Reason:
The evaluation interval of the USBIO DEMO version has expired. This error is reported by the
USBIO driver.
The USBIO DEMO version is limited in runtime. After the DEMO evaluation period has expired
every operation will be completed with this error code.

Application:
After the system is rebooted the USBIO DEMO driver can be used for another evaluation interval.

Measure:
Inform system administrator.

E000101A USBIO_ERR_INVALID_POWER_STATE

Reason:
An invalid power state has been specified. This error is reported by the USBIO driver. Note that it is
not allowed to switch from one power down state to another.

Application:
The device has to be set to D0 before it can be set to another power down state.

Measure:
Inform system administrator.

E000101B USBIO_ERR_POWER_DOWN

Reason:
The device has entered a power down state. This error is reported by the USBIO driver.
When the USB device leaves power state D0 and enters a power down state then all pending read
and write requests will be cancelled and completed with this error status.

Application:
If an application detects this error status it can re-submit the read or write requests immediately.
The requests will be queued by the USBIO driver internally.

Measure:
Inform system administrator.

E000101C USBIO_ERR_VERSION_MISMATCH

Reason:
The API version reported by the USBIO driver does not match the expected version. This error is
reported by the USBIO C++ class library USBIOLIB.

Measure:
Inform system administrator.

76 June 2004
Universal serial bus (USB)

E000101D USBIO_ERR_SET_CONFIGURATION_FAILED

Reason:
The set configuration operation has failed. This error is reported by the USBIO driver.

Measure:
Inform system administrator.

E0001080 USBIO_ERR_VID_RESTRICTION

Reason:
The operation has failed due to a restriction of the USBIO LIGHT version. This error is reported by
the USBIO driver.
The LIGHT version does not support the Vendor ID reported by the USB device.

Measure:
Inform system administrator.

E0001081 USBIO_ERR_ISO_RESTRICTION

Reason:
The operation has failed due to a restriction of the USBIO LIGHT version. This error is reported by
the USBIO driver.
The LIGHT version does not support isochronous transfers.

Measure:
Inform system administrator.

E0001082 USBIO_ERR_BULK_RESTRICTION

Reason:
The operation has failed due to a restriction of the USBIO LIGHT version. This error is reported by
the USBIO driver.
The LIGHT version does not support bulk transfers.

Measure:
Inform system administrator.

E0001083 USBIO_ERR_EP0_RESTRICTION

Reason:
The operation has failed due to a restriction of the USBIO LIGHT version. This error is reported by
the USBIO driver.
The LIGHT version does not support class or vendor specific SETUP requests or the data transfer
length exceeds the limit.

Measure:
Inform system administrator.

June 2004 77
Universal serial bus (USB)

E0001084 USBIO_ERR_PIPE_RESTRICTION

Reason:
The operation has failed due to a restriction of the USBIO LIGHT version. This error is reported by
the USBIO driver.
The number of endpoints active in the current configuration exceeds the limit enforced by the
LIGHT version.

Measure:
Inform system administrator.

E0001085 USBIO_ERR_PIPE_SIZE_RESTRICTION

Reason:
The operation has failed due to a restriction of the USBIO LIGHT version. This error is reported by
the USBIO driver.
The FIFO size of an endpoint of the current configuration exceeds the limit enforced by the LIGHT
version.

Measure:
Inform system administrator.

E0001086 USBIO_ERR_CONTROL_RESTRICTION

Reason:
The operation has failed due to a restriction of the USBIO LIGHT version. This error is reported by
the USBIO driver.
The LIGHT version does not support control endpoints besides EP0.

Measure:
Inform system administrator.

E0001087 USBIO_ERR_INTERRUPT_RESTRICTION

Reason:
The operation has failed due to a restriction of the USBIO LIGHT version. This error is reported by
the USBIO driver.
The LIGHT version does not support interrupt transfers.

Measure:
Inform system administrator.

E0001100 USBIO_ERR_DEVICE_NOT_FOUND

Reason:
The specified device object does not exist. This error is reported by the USBIO C++ class library
USBIOLIB.
The USB device is not connected to the system or it has been removed by the user.

Measure:
Inform system administrator.

78 June 2004
Universal serial bus (USB)

E0001102 USBIO_ERR_DEVICE_NOT_OPEN

Reason:
No device object was opened. There is no valid handle to execute the operation. This error is
reported by the USBIO C++ class library USBIOLIB.

Measure:
Inform system administrator.

E0001104 USBIO_ERR_NO_SUCH_DEVICE_INSTANCE

Reason:
The enumeration of the specified devices has failed. There are no devices of the specified type
available. This error is reported by the USBIO C++ class library USBIOLIB.

Measure:
Inform system administrator.

E0001105 USBIO_ERR_INVALID_FUNCTION_PARAM

Reason:
An invalid parameter has been passed to a function. This error is reported by the USBIO C++ class
library USBIOLIB.

Measure:
Inform system administrator.

E0001106 USBIO_ERR_LOAD_SETUP_API_FAILED

Reason:
The library setupapi.dll could not be loaded. This error is reported by the USBIO C++ class library
USBIOLIB.
The Setup API that is exported by the system-provided setupapi.dll is part of the Win32 API. It is
available in Windows 98 and later systems.

Measure:
Inform system administrator.

E0002000 USBIO_ERR_SET_CONFIG_FAILED

Reason:
The set configuration request has failed. This error is reported by the USB bus driver USBD.

Measure:
Inform system administrator.

June 2004 79
Universal serial bus (USB)

E0003000 USBIO_ERR_USBD_BUFFER_TOO_SMALL

Reason:
The buffer is too small. This error is reported by the USB bus driver USBD.

Measure:
Inform system administrator.

E0004000 USBIO_ERR_USBD_INTERFACE_NOT_FOUND

Reason:
The interface was not found. This error is reported by the USB bus driver USBD.

Measure:
Inform system administrator.

E0005000 USBIO_ERR_INVALID_PIPE_FLAGS

Reason:
Invalid pipe flags have been specified. This error is reported by the USB bus driver USBD.

Measure:
Inform system administrator.

E0006000 USBIO_ERR_USBD_TIMEOUT

Reason:
The operation has been timed out. This error is reported by the USB bus driver USBD.

Measure:
Inform system administrator.

E0007000 USBIO_ERR_DEVICE_GONE

Reason:
The USB device is gone. This error is reported by the USB bus driver USBD.

Measure:
Inform system administrator.

E0008000 USBIO_ERR_STATUS_NOT_MAPPED

Reason:
This error is reported by the USB bus driver USBD.

Measure:
Inform system administrator.

80 June 2004
Universal serial bus (USB)

E0010000 USBIO_ERR_CANCELED

Reason:
The operation has been cancelled. This error is reported by the USB bus driver USBD.
If the data transfer requests pending on a pipe are aborted by means of
IOCTL_USBIO_ABORT_PIPE or CancelIo then the operations will be completed with this error
code.

Measure:
Inform system administrator.

E0020000 USBIO_ERR_ISO_NOT_ACCESSED_BY_HW

Reason:
The isochronous data buffer was not accessed by the USB host controller. This error is reported by
the USB bus driver USBD.
An isochronous data buffer was scheduled too late. The specified frame number does not match
the actual frame number.

Measure:
Inform system administrator.

E0030000 USBIO_ERR_ISO_TD_ERROR

Reason:
The USB host controller reported an error in a transfer descriptor. This error is reported by the USB
bus driver USBD.

Measure:
Inform system administrator.

E0040000 USBIO_ERR_ISO_NA_LATE_USBPORT

Reason:
An isochronous data packet was submitted in time but failed to reach the USB host controller in
time. This error is reported by the USB bus driver USBD.

Measure:
Inform system administrator.

E0050000 USBIO_ERR_ISO_NOT_ACCESSED_LATE

Reason:
An isochronous data packet was submitted too late. This error is reported by the USB bus driver
USBD.

Measure:
Inform system administrator.

June 2004 81
Universal serial bus (USB)

E8001000 USBIO_ERR_INSUFFICIENT_RESOURCES

Reason:
There are not enough resources available to complete the operation. This error is reported by the
USB bus driver USBD.

Measure:
Inform system administrator.

82 June 2004
DFU / DFUX Loader (DFU)
StClass:
STCLASS_OK No error
STCLASS_ERROR_DFU Error of the CSCWDFU.DLL

StCode:
20009000 DFU_ERR_DEVICE_IS_NOT_DOWNLOAD_CAPABLE

Reason:
Device is not download capable.

Measure:
Inform system administrator

20009001 DFU_ERR_DEVICE_IS_NOT_UPLOAD_CAPABLE

Reason:
Device is not upload capable.

Measure:
Inform system administrator

20009002 DFU_ERR_OPENING_FIRMWARE_FILE

Reason:
Could not open firmware file.

Measure:
Inform system administrator

20009003 DFU_ERR_READING_FIRMWARE_FILE

Reason:
Could not read firmware file.

Measure:
Inform system administrator

June 2004 83
DFU / DFUX Loader (DFU)

20009004 DFU_ERR_WRITING_FIRMWARE_FILE

Reason:
Could not write firmware file.

Measure:
Inform system administrator

20009005 DFU_ERR_CORRUPT_FIRMWARE_FILE

Reason:
Corrupt firmware file.

Measure:
Inform system administrator

20009006 DFU_ERR_FALSE_SPEC_VERSION

Reason:
Program supports firmware up to DFU/DFUX version 1.00, only.

Measure:
Inform system administrator

20009007 DFU_ERR_NO_VALID_DFU_SIGNATURE

Reason:
No valid DFU signature.

Measure:
Inform system administrator

20009008 DFU_ERR_SUFFIX_HAS_NOT_RIGHT_SIZE

Reason:
Invalid suffix size for DFU/DFUX version 1.00.

Measure:
Inform system administrator

20009009 DFU_ERR_VID_DOES_NOT_MATCH

Reason:
Vendor ID of firmware file does not match device's vendor ID.

Measure:
Inform system administrator

84 June 2004
DFU / DFUX Loader (DFU)

2000900A DFU_ERR_PID_DOES_NOT_MATCH

Reason:
Product ID of firmware file does not match device's product ID.

Measure:
Inform system administrator

2000900B DFU_ERR_FALSE_DESCRIPTOR_TYPE

Reason:
False descriptor type.

Measure:
Inform system administrator

2000900C DFU_ERR_INSUFFICIENT_MEMORY

Reason:
Insufficient memory.

Measure:
Inform system administrator

2000900D DFU_ERR_DEVICE_DOES_NOT_SUPPORT_DFU

Reason:
Device does not support DFU.

Measure:
Inform system administrator

2000900E DFU_ERR_DEVICE_NOT_READY_FOR_DOWNLOAD

Reason:
Device is not ready for download.

Measure:
Inform system administrator

2000900F DFU_ERR_DEVICE_NOT_READY_FOR_UPLOAD

Reason:
Device is not ready for upload.

Measure:
Inform system administrator

June 2004 85
DFU / DFUX Loader (DFU)

20009010 DFU_ERR_DEVICE_IS_PERMANENT_BUSY

Reason:
evice is permanent busy.

Measure:
Inform system administrator

20009011 DFU_ERR_CANNOT_START_TRANSFER

Reason:
Can't start transfer! e.g. driver USBIO.SYS/USBIONT.SYS missing.

Measure:
Inform system administrator

20009012 DFU_ERR_INVALID_INTERFACE_DESCRIPTOR

Reason:
Invalid interface descriptor.

Measure:
Inform system administrator

86 June 2004
Power Suspend Mode Manager (PSM)
StClass:
STCLASS_OK No error
STCLASS_ERROR_PSM Error of the CSCWPSM.DLL

StCode:
20008000 PSM_THREAD_START_ERROR

Reason:
The PSM service thread could not be started (no response from started thread).

Application:
Terminate and start again.

Measure:
Stop and restart the CscService. Restart the system. Check the installation of the CSC Software.

20008001 PSM_CANT_CREATE_MUTEX

Reason:
A mutex object (required for thread synchronization) could not be created.

Application:
Terminate and start again.

Measure:
Stop and restart the CscService. Restart the system. Check the installation of the CSC Software.

20008002 PSM_SEL_ERROR

Reason:
The PSM received an error message when calling the Special Electronics Device Handler (SEL).

Application:
Terminate and start again.

Measure:
Check the system error log. Check the Special Electronics. Restart the system. Check the
installation of the CSC Software.

June 2004 87
88 June 2004
Card reader unit (IDU)
StClass:
STCLASS_OK No error
STCLASS_ERROR_IDU Error of the CSCWIDU.DLL

StCode:
2000E103 IDU_FRM_NO_CARTRIDGE

Reason:
No cartridge in the dispenser.

Measure:
Check the dispenser. Check configuration and file system.

2000F001 IDU_MAX_COUNT

Reason:
The preset maximum number of tries per command is reached.

Application:
React with a follow-up command depending on the command just output.

Measure:
Depending on the command, check the read/write head and the transport mechanism.

2000F002 IDU_TOO_LITTLE_DATA

Reason:
Not enough data received from IDCU.

Application:
Repeat the command and if necessary initialize the device again with the "CscIduInit" command.

Measure:
Check connection and configuration of IDCU.

June 2004 89
Card reader unit (IDU)

2000F003 IDU_INVALID_DATA

Reason:
Error in communication protocol with IDCU.

Application:
Repeat the command and if necessary initialize the device again with the "CscIduInit" command.

Measure:
Check connection and configuration of IDCU.

2000F004 IDU_NO_ENQ

Reason:
V.24 line error. No ENQ was sent.

Application:
Repeat the command and if necessary initialize the device again with the "CscIduInit" command.

Measure:
Check the hardware

2000F005 IDU_INVALID_RESPONSE

Reason:
The response from the IDCU is logically incorrect (internal error).

Application:
Repeat the command and if necessary initialize the device again with the "CscIduInit" command.

Measure:
Check the hardware

2000F006 IDU_INVALID_STATUS

Reason:
Invalid status (internal error).

Application:
Repeat the command and if necessary initialize the device again with the "CscIduInit" command.

Measure:
Check the hardware. Possibly more than one card in unit or light barrier defective.

90 June 2004
Card reader unit (IDU)

2000F007 IDU_INVALID_PARAMETER

Reason:
Invalid parameters with the command.

Application:
Check the parameters of the command.

Measure:
Check the [CSCIDU] parameters in the registry.

2000F009 IDU_WRONG_TYPE

Reason:
The parameter TYPE in registry with [CSCIDU] is incorrect.

Measure:
Check the parameter TYPE in registry.

2000F00B IDU_WRONG_INITPM

Reason:
False value for ID_PM in registry with [CSCIDU].

Application:
Check the parameters for the "CscIduInit" command.

Measure:
Check the parameter "Card feed/Power on" in registry.

2000F00C IDU_WRONG_INITPD

Reason:
Wrong value for ID_PD in registry with [CSCIDU].

Application:
Check the parameter for the "CscIduInit" command.

Measure:
Check the parameter "Card feed/Power down" in registry.

2000F00D IDU_WRONG_INITWV

Reason:
False value for ID_WV in registry with [CSCIDU].

Application:
Check the parameters for the "CscIduInit" command.

Measure:
Check the parameter "Write when power failure" in registry.

June 2004 91
Card reader unit (IDU)

2000F00E IDU_WRONG_INITSH

Reason:
False value for ID_SH in registry with [CSCIDU].

Application:
Check the parameters for the "CscIduInit" command.

Measure:
Check the parameter "Shutter Test" in registry.

2000F00F IDU_INVALID_COMMAND

Reason:
Command is not available in this configuration, e.g. an attempt is made to reject a card in DIP.

Application:
Change application program.

2000F011 IDU_INVALID_WRITE

Reason:
The V.24 send command was not terminated with the correct length (internal error).

Application:
Repeat the command and if necessary initialize the device again with the "CscIduInit" command.

Measure:
Report the error log of this entry to Service.

2000F012 IDU_NAK_RESPONSE

Reason:
NAK received as a response, i.e. device not ready (internal error).

Application:
Repeat the command and if necessary initialize the device again with the "CscIduInit" command.

Measure:
Check the hardware

2000F013 IDU_INVALID_CANCEL

Reason:
CANCEL not possible. Command has just been sent.

Application:
Send relevant follow-up command.

92 June 2004
Card reader unit (IDU)

2000F014 IDU_NESTED_CANCEL

Reason:
A "CscIduCancel" command has already been sent.

Application:
Programming error.

2000F015 IDU_NO_CARD

Reason:
There is no card in the unit to perform the command or the card has been removed from the device
(possible manipulation).

Application:
Draw in card first and/or perform a "CscIduInit" command.

Measure:
Check the hardware.

2000F016 IDU_WRONG_INITMSS

Reason:
Wrong value for MSS in registry with [CSCIDU].

Measure:
Check parameter MSS in registry.

2000F017 IDU_MSS_DLL_LOAD_FAILED

Reason:
The device handler MSS could not be loaded.

Measure:
Check configuration and file system.

2000F018 IDU_WRONG_INITWT

Reason:
Wrong value for ID_WT in registry with [CSCIDU].

Application:
Check the parameters for the "CscIduInit" command.

Measure:
Check the parameter "Wait time when power failure" in registry.

June 2004 93
Card reader unit (IDU)

2000F019 IDU_WRONG_INITRJ

Reason:
Wrong value for ID_RJ in registry with [CSCIDU].

Application:
Check the parameters for the "CscIduInit" command.

Measure:
Check the parameter "Reject at power down" in registryI.

2000F01A IDU_WRONG_INIT_MAN_RECOG

Reason:
Wrong value for MAN_RECOG in registry with [CSCIDU].

Measure:
Check the parameter MAN_RECOG in registry.

2000F01B IDU_HYB_DLL_LOAD_FAILED

Reason:
The device handler CSCWHYB.DLL could not be loaded.

Measure:
Check configuration and file system.

2000F01C IDU_WRONG_INIT_LED

Reason:
Wrong value for LED, LED_FLASH or LED_FREQ in registry with [CSCIDU].

Measure:
Check the parameters LED, LED_FLASH and LED_FREQ in registry.

2000F01D IDU_SEL_DLL_LOAD_FAILED

Reason:
The device handler CSCWSEL.DLL could not be loaded.

Measure:
Check configuration and file system.

2000F01E IDU_CIT_DLL_LOAD_FAILED

Reason:
The device handler CSCWCIT.DLL could not be loaded.

Measure:
Check configuration and file system.

94 June 2004
Card reader unit (IDU)

2000F020 IDU_INVALID_FRMFILE

Reason:
The specified firmware file does not have the correct format.

Measure:
Check the firmware file.

2000F021 IDU_WRONG_INIT_LOADER_CTL

Reason:
The parameter INIT_LOADER_CTL in the registry is incorrect.

Measure:
Check the parameter INIT_LOADER_CTL in the registry.

2000F022 IDU_TRA_DLL_LOAD_FAILED

Reason:
The device handler CSCWTRA.DLL and/or CSCWEST.DLL could not be loaded.

Measure:
Check configuration and file system.

2000F023 IDU_WRONG_TRANSACTION_ACTIVE

Reason:
The parameter TRANSACTION_ACTIVE in the registry is incorrect.

Measure:
Check the parameter TRANSACTION_ACTIVE in the registry.

2000F024 IDU_WRONG_TRANSACTION_TRIGGER

Reason:
The parameter TRANSACTION_TRIGGER in the registry is incorrect.

Measure:
Check the parameter TRANSACTION_TRIGGER in the registry.

2000F025 IDU_WRONG_ERROE_MAPPING

Reason:
The parameter ERROR_MAPPING in the registry is incorrect.

Measure:
Check the parameter ERROR_MAPPING in the registry.

June 2004 95
Card reader unit (IDU)

2000F026 IDU_WRONG_CHIPMODE

Reason:
The parameter CHIPMODE in the registry is incorrect.

Measure:
Check the parameter CHIPMODE in the registry.

2000F027 IDU_WRONG_ENTRY_HANDLING

Reason:
Wrong value for ENTRY_HANDLING in registry with [CSCIDU].

Measure:
Check the parameter ENTRY_HANDLING in registry.

2000F028 IDU_SWI_DLL_LOAD_FAILED

Reason:
The device handler CSCSWI.DLL could not be loaded.

Measure:
Check configuration and file system.

2000F029 IDU_EDS_DLL_LOAD_FAILED

Reason:
The device handler CSCEDS.DLL could not be loaded.

Measure:
Check configuration and file system.

2000F02A IDU_EDM_DLL_LOAD_FAILED

Reason:
The device handler CSCEDM.DLL could not be loaded.

Measure:
Check configuration and file system.

2000F02B IDU_ICM_DLL_LOAD_FAILED

Reason:
The device handler CSCWICM.DLL could not be loaded.

Measure:
Check configuration and file system.

96 June 2004
Card reader unit (IDU)

2000F02C IDU_WRONG_SAMMODE

Reason:
The parameter SAM*_MODE in the registry/CSC.INI is incorrect. SAM*_MODE is intended for
SAM1_MODE, SAM2_MODE, etc..

Measure:
Check the parameter SAM*_MODE in the registry/CSC.INI.

2000F02D IDU_WRONG_SAM

Reason:
The parameter SAM in the registry/CSC.INI is incorrect.

Measure:
Check the parameter SAM in the registry/CSC.INI.

2000F02E IDU_V2X_DLL_LOAD_FAILED

Reason:
The device handler CSCWV2X.DLL could not be loaded.

Measure:
Check configuration and file system.

2000F030 IDU_WRONG_INIT_ADDITION_UNIT

Reason:
Wrong value for ADDITIONAL_UNIT in registry with [CSCIDU].

Measure:
Check the parameter ADDITIONAL_UNIT in the registry.

2000F031 IDU_MCT_DLL_LOAD_FAILED

Reason:
The device handler CSCWMCT.DLL could not be loaded.

Measure:
Check configuration and file system.

2000F032 IDU_WRONG_CARD_GRIP_LENGTH

Reason:
Wrong value for CARD_GRIP_LENGTH in registry with [CSCIDU].

Measure:
Check the parameter CARD_GRIP_LENGTH in the registry.

June 2004 97
Card reader unit (IDU)

2800E000 IDU_FRM_INVALID_COM_CODE

Reason:
Invalid command (internal error).

Application:
Repeat the command and if necessary initialize the device again with the "CscIduInit" command.

Measure:
Check the hardware.

2800E001 IDU_FRM_INVALID_PARAMETER

Reason:
Parameters not correct (internal error).

Application:
Repeat the command and if necessary initialize the device again with the "CscIduInit" command.

Measure:
Check the hardware.

2800E002 IDU_FRM_NO_COM_EXECUTE

Reason:
Command cannot be executed, the system has been manipulated possibly.

Application:
Check the logic of the command sequence. Inquire the device status/configuration.

2800E004 IDU_FRM_COM_DATA_ERROR

Reason:
Invalid data with a command (internal error).

Application:
Repeat the command and if necessary initialize the device again with the "CscIduInit" command.

Measure:
Check the hardware.

2800E006 IDU_FRM_MAINTENANCE_MODE

Reason:
The command cannot be executed, because the device is in the maintenance mode.

Application:
Initialize the device with the function CscIduInit() and the specification IDU_INIT_STANDARD.

98 June 2004
Card reader unit (IDU)

2800E009 IDU_FRM_OTHER_COM_ERROR

Reason:
An internal error, which cannot be precisely defined, has been encountered in the firmware of the
IDCU device.

Application:
Initialize the firmware of the IDCU device again with the "CscIduInit" command.

Measure:
Check the hardware.

2800E00A IDU_FRM_CARD_JAM

Reason:
Card jammed (possible manipulation).

Application:
Try to dispense the jammed card.

Measure:
Remove the card and check the transport routes for foreign objects.

2800E00B IDU_FRM_SHUTTER_FAIL

Reason:
The sensors report an invalid position of the shutter (possible manipulation).

Application:
Manipulation handling.

Measure:
Check the shutter hardware.

2800E00C IDU_FRM_SENSOR_FAIL

Reason:
Sensors are defect or incorrectly dimmed.

Measure:
Check the hardware (possible foreign objects).

2800E00D IDU_FRM_CARD_TOO_LONG

Reason:
Card too long (manipulation).

Application:
Dispense card, do not draw it in.

June 2004 99
Card reader unit (IDU)

2800E00E IDU_FRM_CARD_TOO_SHORT

Reason:
Card too short (manipulation).

Application:
Dispense card, do not draw it in.

2800E00F IDU_FRM_MEMORY_ERROR

Reason:
Memory error, e.g. E-PROM (internal error).

Measure:
Check the hardware.

2800E010 IDU_FRM_CARD_POS_MOVE

Reason:
Card has been shifted (manipulation).

Application:
Manipulation processing.

2800E011 IDU_FRM_JAM_RETRIEVE

Reason:
The card is jammed (possible manipulation).

Application:
Do not repeat command.

Measure:
Remove the card and check the transport routes for foreign objects.

2800E012 IDU_FRM_SW1_SW2

Reason:
Shutter switch or width switch (SW1, SW2) defective.

Measure:
Check the switches.

2800E013 IDU_FRM_MECHANICAL

Reason:
An internal error, which cannot be defined precisely, has been encountered in the mechanics of the
IDCU device.

Measure:
Check the hardware.

100 June 2004


Card reader unit (IDU)

2800E014 IDU_FRM_READ_PARITY

Reason:
The data read from the cards have the wrong parity.
The card or read electronics is defective.

Application:
Report defective card, possibly draw card in.

Measure:
Check card or hardware. Clean write/read heads if required. Call customer service if problem
occurs again.

2800E015 IDU_FRM_READ

Reason:
The card data could not be read.

Application:
Report defective card, possibly draw card in.

Measure:
Check card or hardware. Clean write/read heads if required. Call customer service if problem
occurs again.

2800E016 IDU_FRM_WRITE

Reason:
The WRITE data is faulty on the card.

Application:
Report defective card, possibly draw card in.

Measure:
Check card or hardware. Clean write/read heads if required. Call customer service if problem
occurs again.

2800E017 IDU_FRM_READ_EOF

Reason:
Only the end character was found on the track when read.

Application:
Report defective card, possibly draw card in.

Measure:
Check the card.

June 2004 101


Card reader unit (IDU)

2800E01E IDU_FRM_POWER

Reason:
Power fail during a command.

Measure:
Check the hardware.

2800E01F IDU_FRM_DSR_OFF

Reason:
The DSR signal is in OFF status.

Measure:
Check the hardware.

2800E028 IDU_FRM_CARD_EJECT

Reason:
The card was removed during transport from the output position to the reject box.

Application:
Check application program (monitoring time for the card removal too small).

2800E070 IDU_FRM_NO_FIRMWARE

Reason:
There is presently no firmware loaded in the device.

Application:
Download the current firmware by using CscIduInit().

2800E071 IDU_FRM_INVALID_DOWNLOAD

Reason:
There was a problem during the download of the firmware.

Application:
Retry the download.

Measure:
Check the hardware.

102 June 2004


Card reader unit (IDU)

2800E100 IDU_FRM_NO_STRIPE

Reason:
The card data could not be read because there is no magnetic stripe or the magnetic stripe is not
magnetized.

Application:
Report defective card, possibly draw card in.

Measure:
Check card or hardware. Clean write/read heads if required. Call customer service if problem
occurs again.

2800E101 IDU_FRM_JAM_STACKER

Reason:
Card jammed (possible manipulation) in optional stacker unit.

Application:
Try to dispense the jammed card(s).

Measure:
Remove the card and check the transport routes in the stacker unit for foreign objects.

2800E102 IDU_FRM_NO_CARD_IN_STACKER

Reason:
No card in the dispenser.

Measure:
Check the dispenser.

2800E104 IDU_FRM_CARD_TRAP

Reason:
Card is clamped by the ID card unit.

Application:
Call the initialization command.

Measure:
Detach the trap at the ID card unit and withdraw the ID card.

2800E180 IDU_CHIP_DEFECT_CONTROLLER

Reason:
Communication error during chip card process.

Measure:
Check the IC card.

June 2004 103


Card reader unit (IDU)

2800E182 IDU_CHIP_INVALID_ACTIVATION

Reason:
The chip card could not be activated.

Measure:
Check the chip card.

2800E183 IDU_CHIP_INVALID_DEACTIVATION

Reason:
The chip card could not be deactivated.

Measure:
Check the chip card.

2800E184 IDU_CHIP_COMMUNICATION

Reason:
An error occurred during communication with the chip card.

Application:
De- and reactivate the chip card.

Measure:
Check the chip card.

2800E185 IDU_CHIP_FORCED_INTERRUPT

Reason:
A forced interruption command was received from the chip card. The chip card did not perform
normally; therefore, processing could not continue.

Application:
De- and reactivate the chip card.

Measure:
Check the chip card.

2800E186 IDU_CHIP_INVALID_RESPONSE

Reason:
An error was detected in the response from the chip card.

Application:
De- and reactivate the chip card.

Measure:
Check the chip card.

104 June 2004


Card reader unit (IDU)

2800E187 IDU_CHIP_INVALID_ATR

Reason:
The ATR information of the card is incorrect or the card cannot be processed by the reader. For
example, when the chip card protocol is not T=1 or T=0, or the chip card supply voltage is different
(0 volt, 5 volt or 21 volt).

Application:
Abort the chip card processing.

StWarn:
20007FFB IDU_WARN_INVALID_CHIPMODE

Reason:
The mode for the chip card or SAM set in the registry is currently not supported. Operating the
device in this mode is not possible. Instead of this mode, a default mode is used.

Measure:
Check the configuration of the device handler IDU.

20007FFC IDU_WARN_MEMORY_RESET

Reason:
The flash memory of the card reader had to be reset.
This warning will only be written into the error log and not be returned with an API call.

Measure:
The appropriate service measure should be initiated.

20007FFD IDU_WARN_TRANSACTION

Reason:
The trigger level for transactions has been reached.
This warning will only be written into the error log and not be returned with an API call.

Measure:
The appropriate service measure should be initiated.

20007FFE IDU_WARN_LED

Reason:
The device handler was configured to switch LEDs when waiting for an entry or removal of a card.
An error occurred when accessing the SEL DH to switch the LEDs.

Measure:
Check the configuration of IDU and SEL device handler.

June 2004 105


Card reader unit (IDU)

28007FFF IDU_WARN_RESTART

Reason:
IDU had a temporary power failure between the last job and the current job.

106 June 2004


MM security system (MSS)
StClass:
STCLASS_OK No error
STCLASS_ERROR_MSS Error of the CSCWMSS.DLL

StCode:
2000C001 MSS_ILLEGAL_CHARACTER

Reason:
An invalid character was in the data transferred to a function of the MSS device handler.

Application:
Check application program

2000C002 MSS_INVALID_DES_KEY

Reason:
The entered DES key is invalid.

Measure:
Enter valid DES key.

2000C003 MSS_INVALID_KEYWORD

Reason:
An entry in the Registry/CSC.INI file in section [CSCMSS] is invalid.

Measure:
Check section [CSCMSS] in the Registry/CSC.INI file.

2000C004 MSS_INVALID_RESULT

Reason:
The data returned by the CIM-86 or MM module is not as expected.

Measure:
Check the hardware.

June 2004 107


MM security system (MSS)

2800C800 MSS_MODULE_DATA_ERROR

Reason:
The CIM-86 or MM module reports that the transferred data is faulty.

Measure:
Check the hardware.

2800C801 MSS_MODULE_ERROR_NSN

Reason:
The CIM-86 or MM module reports an error when setting the NSN configuration.

Measure:
Check the hardware.

2800C802 MSS_MODULE_ERROR_EODT

Reason:
The CIM-86 or MM module reports an error when transmitting data.

Measure:
Check the hardware.

2800C803 MSS_MODULE_ERROR_CBS

Reason:
The CIM-86 or MM module reports an error when communicating that now an ec/test card comes.

Measure:
Check the hardware.

2800C804 MSS_MODULE_ERROR_RT3

Reason:
The CIM-86 or MM module reports an error when confirming that the CIM-86 or MM module are
ready for transferring the IDCU track data.

Measure:
Check the hardware.

2800C805 MSS_MODULE_ERROR_EOT3

Reason:
The CIM-86 or MM module reports an error when communicating that the complete IDCU track has
been transferred.

Measure:
Check the hardware.

108 June 2004


MM security system (MSS)

2800C806 MSS_MODULE_ERROR_SVR

Reason:
The CIM-86 or MM module reports an error when requesting to communicate the verify/test result
key.

Measure:
Check the hardware.

2800C807 MSS_MODULE_ERROR_PST

Reason:
The CIM-86 or MM module reports an error when requesting self-test.

Measure:
Check the hardware.

2800C808 MSS_MODULE_HW_ERROR_1

Reason:
The CIM-86 or MM module reports the hardware error 1 during the self-test.

Measure:
Check the hardware.

2800C809 MSS_MODULE_HW_ERROR_2

Reason:
The CIM-86 or MM module reports the hardware error 2 during the self-test.

Measure:
Check the hardware.

2800C80A MSS_MODULE_HW_ERROR_3

Reason:
The CIM-86 or MM module reports the hardware error 3 during the self-test.

Measure:
Check the hardware.

2800C80B MSS_MODULE_HW_ERROR_4

Reason:
The CIM-86 or MM module reports the hardware error 4 during the self-test.

Measure:
Check the hardware.

June 2004 109


MM security system (MSS)

2800C80C MSS_MODULE_HW_ERROR_5

Reason:
The CIM-86 or MM module reports the hardware error 5 during the self-test.

Measure:
Check the hardware.

2800C80D MSS_MODULE_HW_ERROR_6

Reason:
The CIM-86 or MM module reports the hardware error 6 during the self-test.

Measure:
Check the hardware.

2800C80E MSS_MODULE_HW_ERROR_7

Reason:
The CIM-86 or MM module reports the hardware error 7 during the self-test.

Measure:
Check the hardware.

2800C80F MSS_MODULE_HW_ERROR_8

Reason:
The CIM-86 or MM module reports the hardware error 8 during the self-test.

Measure:
Check the hardware.

2800C810 MSS_MODULE_HW_ERROR_9

Reason:
The CIM-86 or MM module reports the hardware error 9 during the self-test.

Measure:
Check the hardware.

2800CC01 MSS_MM_READ_TIMEOUT

Reason:
Time-out while reading the MM module via CDM. MM box not ready.
Wrong PROM levels in controller of cash-out module.
Incompatible software levels.

Measure:
Replace PROMs in cash-out controller, where necessary check module IDs (MODSEG).
Have hardware (cable, plug) checked by a technician

110 June 2004


MM security system (MSS)

2800CC05 MSS_MM_WRITE_TIMEOUT

Reason:
Time-out while writing to the MM module via CDM. MM box not ready
Incompatible software levels

Measure:
Check module IDs (MODSEG).
Have hardware (cables, plugs) checked by a technician.

2800CC08 MSS_MM_OVERRUN_ERROR

Reason:
Overrun error during data transfer between MM module and CDM. MM box not ready
Hardware error

Measure:
Have hardware (cables, plugs) checked by a technician.

2800CC09 MSS_MM_PARITY_ERROR

Reason:
Parity error during data transfer between MM module and CDM. MM box not ready
Hardware error

Measure:
Have hardware (cables, plugs) checked by a technician.

2800CC0A MSS_MM_FRAMING_ERROR

Reason:
Framing error during data transfer between MM module and CDM. MM box not ready
Hardware error

Measure:
Have hardware (cables, plugs) checked by a technician.

2800CC0C MSS_MM_INVALID_DATA

Reason:
The data reported by the CDM device handler is invalid.

Measure:
Check the hardware.

June 2004 111


112 June 2004
Chip card module (CCM)
StClass:
STCLASS_OK No error
STCLASS_ERROR_CCM Error of the CSCWCCM.DLL

StCode:
20008000 CCM_CONT_UNDEF_ERROR

Reason:
CCM chip card controller is not OK.

Measure:
If the message recurs, replace or check the chip card controller.

28008010 CCM_NO_ATR

Reason:
The selected chip card is not inserted or has no contact.

Measure:
Check if the chip card is inserted. If the chip card is inserted, clean the chip card connectors.

28008011 CCM_CHIP_NO_ANSWER

Reason:
The selected chip card is not inserted, clean the chip card connectors.

Measure:
Check if the chip card is inserted. If the chip card is inserted, clean the chip card connectors.

28008012 CCM_CHIP_NOT_SELECTED

Reason:
The chip card controller ist not initialized.

Application:
Check application program.

June 2004 113


Chip card module (CCM)

28008013 CCM_CONT_RAM_ERROR

Reason:
The RAM on the chip card controller is defect.

Measure:
Change the chip card controller.

28008014 CCM_CONT_CODE_ERROR

Reason:
The program on the chip card controller is defect.

Measure:
Change the chip card controller.

114 June 2004


Special electronics (SEL / SEV4)
StClass:
STCLASS_OK No error
STCLASS_ERROR_SEL Error of the CSCWSEL.DLL respectively CSCWSEV4.DLL

StCode:
20008000 SEL_INVALID_DATA

Reason:
Wrong data buffer structure.

Application:
Check application program.

20008400 SEL_INVALID_ERROR_CODE

Reason:
A non-interpretable error code was returned.

Measure:
Check the hardware connection.

20008405 SEL_CSCCNG_DLL_NOT_FOUND

Reason:
The CSCCNG.DLL could not be found in the LIBPATH (normally <CSCROOT>\DLL).

Measure:
Check whether CSCCNG.DLL is in the LIBPATH (normally <CSCROOT>\DLL).

20008407 SEL_THREAD_ERROR

Reason:
The thread for the asynchronous beeping could not be started.

Measure:
Report the error log of this entry to service,

June 2004 115


Special electronics (SEL / SEV4)

20008408 SEL_QUEUE_FULL

Reason:
The device handlers queue for the asynchronous beeps is full. Further CscSelSwSignal()
commands cannot be processed until the beeping thread has processed one or more beeps.

Application:
Do not call CscSelSwSignal too many times too fast.

20008409 SEL_WRONG_READY_IND_SYNCRO

Reason:
Wrong value for READY_IND_SYNCRO in Registry/CSC.INI at [CSCSEL].

Measure:
Check the parameter READY_IND_SYNCRO in file Registry/CSC.INI.

20008410 SEL_ASKIM_START_ERROR

Reason:
Anti Skimming is configured in the registry file but the SEL-DH could not establish a connection to
the ASKIM-Hardware.
The ALARM line of the ASKIM Module must be connected to one of the reserve-input ports
(RSRVI1 or RSRVI2) of the SEL.
The ALARM_ENABLE line must be connected to one of the reserve output ports (RSRVO1 or
RSRVO2) or to a door magnet port (MAGDOOR1, MAGDOOR2 or MAGDOOR3).

Measure:
Check the registry. Assign ANTI_SKIMMING to the SEL ports, the ASKIM module is connected to.

2000A001 SEV4_CSE_DEV_NOT_AVAILABLE

Reason:
The Special Electronic Version 4 (SEV4) may consist of two independent USB devices, the Central
Special Electronic (CSE) and a Customer Connection Box (CCB).
The CSE part (Central Special Electronic) of the SEV4 is not available.

Application:
Ensure that the selected CSE Port is correct.

Measure:
Check key CSE_SUPPORT in the registry section CSCSEV4.

116 June 2004


Special electronics (SEL / SEV4)

2000A002 SEV4_CCB_DEV_NOT_AVAILABLE

Reason:
The Special Electronic Version 4 (SEV4) may consist of two independent USB devices, the Central
Special Electronic (CSE) and a Customer Connection Box (CCB).
The CCB part (Customer Connection Box) of the SEV4 is not available.

Application:
Ensure that the selected CCB Port is correct.

Measure:
Check key CCB_SUPPORT in the registry section CSCSEV4.

2000A003 SEV4_CSE_PORT_NOT_AVAILABLE

Reason:
The selected CSE-Port of the SEV4 is not available.

Application:
Ensure that the selected port is correct.

Measure:
Check the configuration of this port in the registry file.

2000A004 SEV4_CCB_PORT_NOT_AVAILABLE

Reason:
The selected port of the customer connection box (CCB) is not available.

Application:
Ensure that the selected port is correct.

Measure:
Check the configuration of this port in the registry file.

2000A005 SEV4_ILLEGAL_CSE_PORT

Reason:
The selected CSE-Port is not part of the SEV4.

Application:
Check the application program. Ensure that the selected port is correct.

2000A006 SEV4_ILLEGAL_CCB_PORT

Reason:
The selected CCB-Port is not part of the SEV4.

Application:
Check the application program. Ensure that the selected port is correct.

June 2004 117


Special electronics (SEL / SEV4)

2000A007 SEV4_ILLEGAL_PARAMETER

Reason:
The application passed a command to the SEV4 Device Handler with an illegal parameter.

Application:
Check the application program. Use the parameter and command structures predefined in SEV4.H.

2000A008 SEV4_ILLEGAL_SOUND_PARA

Reason:
The application tried to initiate a sound output with illegal parameter.

Application:
Check the application program. Ensure that only one of the predefined frequencies is used.

2000A009 SEV4_ILLEGAL_MEI_PARA

Reason:
The application tried to switch a Media Entry Indicator (MEI), but the function was called with an
illegal parameter.

Application:
Check the application program. Ensure that only one of the predefined flashing frequencies and a
valid MEI number is used.

2000A010 SEV4_WRONG_KEY_PARITY

Reason:
One of the DES keys loaded into the SEV4 or one of the keys in the EE-PROM (TK) has a wrong
parity.

Application:
Check the DES keys transferred to the SEV4 device handler and/or reload the TK.

Measure:
Check the hardware.

2000A020 SEV4_INVALID_LCD_CONFIG

Reason:
The configuration of an LCD light is not correct.

Measure:
Check the configuration in registry or ini-file.

118 June 2004


Special electronics (SEL / SEV4)

2000A021 SEV4_INVALID_LOGO_CONFIG

Reason:
The configuration of a LOGO light is not correct.

Measure:
Check the configuration in registry or ini-file.

2000A022 SEV4_INVALID_RESRET_CONFIG

Reason:
The configuration of a Reserve Input is not correct.

Measure:
Check the configuration in registry or ini-file.

2000A023 SEV4_INVALID_MEI_CONFIG

Reason:
The application tried to switch the status of a not configured MEI.

Application:
Check the application program and the configuration of the selected MEI.

Measure:
Check the configuration in regestry- or ini-file.

2000A024 SEV4_INVALID_MEI_FLASHING

Reason:
The application program tried to set more than two MEI ports to flash asynchronous or it used an
invalid flash frequency.
Asynchronous flashing is only possible if exactly two MEI's selected.

Application:
Check the application program. Ensure that the selected port and all supplied parameters are
correct.

Measure:
Report the error log of this entry to Service.

June 2004 119


Special electronics (SEL / SEV4)

2000A030 SEV4_INVALID_DATA

Reason:
The response of the SEV4 firmware contained invalid data.

Application:
Check the application program. Ensure that the selected port and all supplied parameters are
correct.

Measure:
Check the SEV4 hardware. Reload the SEV4 firmware if necessary.

2000A040 SEV4_THREAD_ERROR

Reason:
The SEV4-DH can not execute the internal status thread.

Measure:
Report the error log of this entry to Service.

2000A050 SEV4_EVENT_NO_RESOURCE

Reason:
The application performed the command CscSeV4RegisterEvent.
The SEV4-DH has resources for max. 64 event user.

Application:
To many threads are registered as event user.
Call CscSeV4Deregister to free resources.

Measure:
Report the error log of this entry to Service.

2000A051 SEV4_EVENT_INVALID_USER

Reason:
The application called CscSeV4Deregister or CscSeV4WaitForStatusEvent from a not registered
thread.

Application:
Check the application program.
The functions CscSeV4RegisterEvent, CscSeV4DeregisterEvent and CscSeV4WaitForStatusEvent
must be call from the same thread.

Measure:
Fehler-Log dieses Eintrags an den TKD melden.

120 June 2004


Special electronics (SEL / SEV4)

28008020 SEL_INVALID_BLK_ID

Reason:
The block ID is not correct (internal error).

Measure:
Report the error log of this entry to Service.

28008021 SEL_INVALID_DEV_ID

Reason:
The device ID is not correct (internal error).

Measure:
Report the error log of this entry to Service.

28008023 SEL_INVALID_BLK_LEN

Reason:
The length specification is not correct (internal error).

Measure:
Report the error log of this entry to Service.

28008025 SEL_TASK_NOT_ENDED

Reason:
A second job was issued without waiting for the response from the first job (internal error).

Measure:
Report the error log of this entry to Service.

28008031 SEL_UNKNOWN_REQUEST

Reason:
A command specification which is not known to the special electronics was sent from the SEL
device handler to the special electronics (internal error).

Measure:
Report the error log of this entry to Service.

28008032 SEL_INCORRECT_FORMAT

Reason:
A command with incorrect length specifications was sent from device handler SEL to the special
electronics (internal error).

Measure:
Report the error log of this entry to Service.

June 2004 121


Special electronics (SEL / SEV4)

28008033 SEL_ILLEGAL_PARAMETER

Reason:
A transfer buffer with illegal parameters was transferred from the application to the SEL device
handler.

Application:
Check the parameters transferred to the SEL device handler.

28008034 SEL_NO_PROC_REQUEST

Reason:
The device specified in the parameter block is not configured at the moment in the special
electronics. An attempt was made to switch off the monitor with the "CscSelSwMonitor" command,
although the monitor switch on the special electronics is set to continuous operation (switch set to
the right).

Application:
Check the setup configuration with the "CscSelSetConfig" command. If this configuration is correct,
check the command which caused this error.

Measure:
Check whether the monitor switch on the special electronics should be set to continuous operation.
If not, set the switch to the left.

28008036 SEL_ERROR_RAM

Reason:
Hardware error.

Measure:
Check the hardware.

28008037 SEL_EPROM_ERROR

Reason:
An internal hardware error has been found in the self-test of the special electronics.

Measure:
Check the hardware.

28008038 SEL_EEPROM_ERROR

Reason:
While executing a command, the special electronics found an error while it was writing to the
internal EE-PROM.

Measure:
Check the hardware (EE-PROM).

122 June 2004


Special electronics (SEL / SEV4)

28008040 SEL_ILLEGAL_LED_PARA

Reason:
A transfer buffer with illegal parameters was transferred from the application to the SEL device
handler for switching the LEDs.

Application:
Check the parameters transferred to the SEL device handler.

28008041 SEL_WRONG_KEY_PARITY

Reason:
One of the DES keys loaded into the SEL or one of the keys in the EE-PROM (TK) has a wrong
parity.

Application:
Check the DES keys transferred to the SEL device handler and/or reload the TK.

Measure:
Check the hardware.

28008042 SEL_ILLEGAL_SEQUENCE

Reason:
One of the keyboard commands was sent in the wrong context.

Application:
Check the sequence of the keyboard commands when initiating encryption.

2800A100 SEV4_ERR_NO_CMD_RESPONSE

Reason:
No command response received. The SEV4 firmware did not respond to a "SetPort" command in
the desired time.

Application:
Try to repeat the command.

Measure:
Check the SEV4-hardware.

June 2004 123


Special electronics (SEL / SEV4)

2800A101 SEV4_ERR_STILL_BUSY

Reason:
The SEV4 firmware did not respond to a "SetPort" command in the desired time.
The last received firmware status is DEVICE_BUSY.

Application:
Try to repeat the command.

Measure:
Check the SEV4-hardware.

2800A102 SEV4_ERR_COMMAND_NOT_VALID

Reason:
An invalid command was sent from device handler SEV4 to the special electronics (internal error).

Measure:
SW-Error. Report the error log of this entry to Service.

2800A103 SEV4_ERR_COMMAND_PARA_NOT_VALID

Reason:
A command with incorrect parameter was sent from device handler SEV4 to the special electronics
(internal error).

Measure:
SW-Error. Report the error log of this entry to Service.

2800A104 SEV4_ERR_SELF_TEST

Reason:
Firmware error. An error detected during the internal SEV4 self-test.

Measure:
Check the SEV4-hardware.

2800A105 SEV4_ERR_WRITE_FLASH

Reason:
While executing a command it was not possible to write into the internal FLASH-PROM (internal
firmware error).

Measure:
Check the SEV4-hardware.

124 June 2004


Special electronics (SEL / SEV4)

2800A106 SEV4_ERR_LOAD_SECURITY

Reason:
One of the DES keys loaded into the SEV4 or one of the keys in the EE-PROM (TK) has a wrong
parity.

Application:
Check the DES keys transferred to the SEV4 device handler and/or reload the TK.

Measure:
Check the hardware.

2800A107 SEV4_ERR_NO_TRANSPORT_KEY_LOADED

Reason:
The transport key has not been loaded but the application tried to use one of the key security
functions.

Application:
Check the DES keys transferred to the SEV4 device handler and/or reload the TK.

Measure:
Check the hardware.

StWarn:
20007FFE SEL_WARN_RESYNC

Reason:
The communication to the SEL has been resynchronized after a communication failure. In some
cases one or mor keycodes may got be lost.

28007FFF SEL_WARN_RESTART

Reason:
The Special Electronics firmware has performed a [re-]start
- after power failure or time-out of a delayed reboot (watchdog)
- after a firmware loading (loadable firmware from version 0600 on)

Measure:
Ignore after normal system boot or firmware loading.
Check the hardware. Inform Customer Service if warning occurs again.

June 2004 125


Special electronics (SEL / SEV4)

2800AFFF SEV4_WARN_RESTART

Reason:
The SEV4 firmware has performed a [re-]start
- after power failure or time-out of a delayed reboot (watchdog)
- after a firmware loading (loadable firmware from version 0600 on)

Measure:
Ignore after normal system boot or firmware loading.
Check the hardware. Inform Customer Service if warning occurs again.

126 June 2004


Softkey/PINpad (PIN)
StClass:
STCLASS_OK No error
STCLASS_ERROR_PIN Error of the CSCWPIN.DLL

StCode:
20004800 PIN_FATAL_TIMEOUT

Reason:
A fatal time-out has occurred and the PIN threads have terminated.

Application:
Restart the threads by processing a CscPinClose()/CscPinOpen() sequence.

20008001 PIN_ERROR_INIT_DATA

Reason:
The connected PINpad is not supported by the PIN device handler or it returns faulty data. This
error message is also generated when PIN keys are scanned via the special electronics and the
line to the special electronics is not encrypted, but the special electronics already work in the
encrypted mode.

Measure:
Use or replace with a valid PINpad and/or check PINpad line.
If the PIN keys are scanned via the special electronics, it is sufficient to turn the special electronics
off and then on again.

20008002 PIN_ERROR_NO_FUNC

Reason:
There was no "CscPinRead" called that could be cancelled with the "CscPinCancel" command, or
the "CscPinRead" command is already finished.

Application:
Check the sequence and synchronization of the commands.

June 2004 127


Softkey/PINpad (PIN)

20008003 PIN_ERROR_UNKNOWN

Reason:
Internal DLL error.

Measure:
Report the error log of this entry to Service.

20008004 PIN_ERROR_PINPAD_TYP

Reason:
The connected PINpad is not supported, because it does not allow any encoding.

Measure:
Use/replace a valid PINpad and/or check the PINpad line.

20008005 PIN_ERROR_PINPAD_LINE

Reason:
It is not possible to encode the PINpad line after synchronization.

Measure:
Check the PINpad and PINpad line and replace if necessary.

20008006 PIN_ERROR_LOAD_TK

Reason:
The transport key cannot be loaded into the PINpad with the "CscPinPadInit" command.

Measure:
Check the PINpad and PINpad line and replace if necessary.

20008007 PIN_ERROR_LOAD_LK

Reason:
The line key cannot be loaded into the PINpad.

Measure:
Check the PINpad and PINpad line and replace if necessary.

20008008 PIN_ERROR_LOAD_IV

Reason:
Initial vector cannot be read from the PINpad.

Measure:
Check the PINpad and PINpad line and replace if necessary.

128 June 2004


Softkey/PINpad (PIN)

20008009 PIN_ERROR_NO_TK

Reason:
The connected PINpad has no transport key or the PINpad cannot store the transport key.

Measure:
Load the PINpad transport key in the PINpad after consultation with the security officer.

2000800A INVALID_KEY_FILE_LEN

Reason:
The PIN keyboard file has not the appropriate number of entries for the PINpad keys.

Measure:
Check PIN keyboard file and change it if required.

2000800C INVALID_KEY_FILE_EXT

Reason:
The specified PIN keyboard file in the Registry/CSC.INI has the wrong file extension (*.PKF).

Measure:
Change the PIN keyboard file extension.

2000800D KEY_FILE_OPEN_FAILED

Reason:
Error when opening the PIN keyboard file.

Measure:
Check whether the PIN keyboard file can be opened.

2000800E PIN_INVALID_KEY_CODE

Reason:
A keyboard code does not consist of 2 ASCII characters and/or a keyboard code does not result in
a hexadecimal character (example ASCII 33 41 --> hexadecimal = 0x03a).

Measure:
Check the keyboard codes and change them if required.

2000800F PIN_INVALID_DECRYPTION_TYPE

Reason:
The specified decryption type in Registry/CSC.INI is not "EDS", "EDM", "EPP", "EPPSK" or "OFF".

Measure:
Check the type of encryption, change it if required.

June 2004 129


Softkey/PINpad (PIN)

20008010 PIN_CODE_ELEMENT_MISSING

Reason:
A table of the 10 numeric keyboard codes is required for EDM decryption. No 10 numeric keyboard
codes could be found in the PIN keyboard file.

Application:
Check the PIN keyboard file and change it if required.

20008011 PIN_CODE_INVALID_OFFSET

Reason:
The offsets of the keyboard codes for CANCEL key, ESCAPE key and execution keys 1 + 2 are
required with EDM decryption. One or more offsets do not point to a keyboard code.

Application:
Check the offsets and change them if required.

20008012 PIN_CANNOT_ACCESS_KEY_FILE

Reason:
The keyboard file cannot be accessed.

Application:
Check the filesystem and the access rights of the keyboard file.

20008013 PIN_THREAD_DIED

Reason:
The process that owned the pin thread terminated.

Application:
Close the DH and open it again to start a new pin thread. If an open is impossible, reboot the
system.

20008016 PIN_INVALID_PINPAD_HARDWARE

Reason:
The specified hardware type in Registry/CSC.INI is not "PINPAD_SEL", "PINPAD_CIT", "PINPAD"
or "NONE".

Measure:
Check the type of hardware, change it if required.

20008017 PIN_INVALID_PINPAD_BEEPER

Reason:
The specified value in Registry/CSC.INI is not "ON" or "OFF".

Measure:
Check the value, change it if required.

130 June 2004


Softkey/PINpad (PIN)

StWarn:
20007FFF PIN_WARN_GHOSTCODE

Reason:
The firmware reported a nonexistant keyboard code.
If the communication line to the keyboard is encrypted the encryption will be reinitialized. One or
more keyboard codes may got lost.

8001 NEW_LKEY

Reason:
The PINpad DLL has a new line key.

Measure:
Check the PINpad and the line if the problem recurs.

8002 NEW_SYNC

Reason:
The PINpad DLL has a new initial vector.

Measure:
Check the PINpad and the line if the problem recurs.

June 2004 131


132 June 2004
Operator Panel (OPL)
StClass:
STCLASS_OK No error
STCLASS_ERROR_OPL Error of the CSCWOPL.DLL

StCode:
2000FA02 OPL_INIT_ERROR

Reason:
The logical communication with the operator panel could not be established.

Measure:
Check the operator panel and the V.24 line.

2000FA03 OPL_INITRUN

Reason:
The setup program is running on the operator panel at the moment, therefore it cannot accept
commands yet.

Application:
Call this command again after a short wait time.

2000FA04 OPL_MAXBUFFER_EXCEEDED

Reason:
The operator panel requests more characters than can be buffered internally by the device handler.

Application:
Request less characters with job "CscOplReadCharStr".

2000FA05 OPL_INVALID_PARAMETER

Reason:
An invalid parameter has been specified when calling a function from the OPL device handler.

Application:
Check all parameters of the function which caused this error.

June 2004 133


Operator Panel (OPL)

2000FA06 OPL_INVALID_PSZREPLACE

Reason:
The memory location, to which the pointer "pszReplace" of the type CSCOPLREADDATA points,
cannot be accessed.

Application:
Check the contents of the structure CSCOPLREADDATA when calling the function
"CscOplReadChar" or "CscOplReadCharStr".

2000FA07 OPL_INVALID_MODE

Reason:
The function call is not allowed due to current mode of the OPL device handler.

Application:
Text mode: To display a graphic the graphic mode has to be activated first.
Graphic mode: Calls of functions modifying the screen content are not possible.

2000FA08 OPL_RUNNING_SCRIPT

Reason:
The function call is not possible because currently a script is being executed.

Application:
Wait for the user action terminating the execution of the script file.

2000FA0A OPL_NO_CURSOR_POS_SAVED

Reason:
The "CscOplRestoreCurPos" function was called before the cursor was saved with the
"CscOplSaveCurPos" function.

Application:
Save the cursor position beforehand with the "CscOplSaveCurPos" function.

2000FA0B OPL_INVALID_RESPONSE

Reason:
The received V.24 data were not in the expected format.

Measure:
Check the hardware.

2000FA30 OPL_GRAPHIC_FILE_OPEN

Reason:
Error opening the graphic file.

Measure:
Check the graphic file.

134 June 2004


Operator Panel (OPL)

2000FA31 OPL_GRAPHIC_FILE_READ

Reason:
Error reading the graphic file.

Measure:
Check the graphic file.

2000FA32 OPL_GRAPHIC_FILE_SETPOS

Reason:
Error setting the position within the graphic file.

Measure:
Check the graphic file.

2000FA33 OPL_GRAPHIC_FILE_CLOSE

Reason:
Error closing the graphic file.

Measure:
Check the graphic file.

2000FA34 OPL_GRAPHIC_INVALID_TYPE

Reason:
The format specified within the graphic file is not supported.

Measure:
Check the graphic file.

2000FA35 OPL_GRAPHIC_INVALID_RESOLUTION

Reason:
The resolution specified within the graphic file is not supported.

Measure:
Check the graphic file.

2000FA36 OPL_GRAPHIC_INVALID_COLOR

Reason:
The number of colours specified within the graphic file is not supported.

Measure:
Check the graphic file.

June 2004 135


Operator Panel (OPL)

2000FA37 OPL_GRAPHIC_INVALID_COMPRESSION

Reason:
The data compression specified within the graphic file is not supported.

Measure:
Check the graphic file.

2000FA38 OPL_GRAPHIC_INVALID_SIZE

Reason:
The graphic file has got an invalid size.

Measure:
Check the graphic file.

2000FA39 OPL_GRAPHIC_PATH_TOO_LONG

Reason:
The fully-qualified filename is too long.

Measure:
Check the length of the filename; possibly in consideration of CSCROOT.

2000FA40 OPL_SCRIPT_FILE_OPEN

Reason:
Error opening the script file.

Measure:
Check the script file.

2000FA41 OPL_SCRIPT_FILE_READ

Reason:
Error reading the script file.

Measure:
Check the script file.

2000FA42 OPL_SCRIPT_FILE_CLOSE

Reason:
Error closing the script file.

Measure:
Check the script file.

136 June 2004


Operator Panel (OPL)

2000FA43 OPL_SCRIPT_LINE_TOO_LONG

Reason:
The script file contains a line that is too long.

Measure:
Check the script file.

2000FA44 OPL_SCRIPT_TOO_MANY_COMMANDS

Reason:
There are too many commands within the script file.

Measure:
Check the script file.

2000FA45 OPL_SCRIPT_INVALID_COMMAND

Reason:
Invalid command in script file.

Measure:
Check the script file.

2000FA46 OPL_SCRIPT_INVALID_SYNTAX

Reason:
Invalid command syntax in script file.

Measure:
Check the script file.

2000FA47 OPL_SCRIPT_INVALID_PARA

Reason:
Invalid parameter in script file.

Measure:
Check the script file.

2000FA48 OPL_SCRIPT_MISSING_PARA

Reason:
Command parameter missing in script file.

Measure:
Check the script file.

June 2004 137


Operator Panel (OPL)

2000FA49 OPL_SCRIPT_MISSING_REPEAT

Reason:
Command REPEAT missing in script file (ENDREP without REPEAT).

Measure:
Check the script file.

2000FA4A OPL_SCRIPT_MISSING_ENDREP

Reason:
Command ENDREP missing in script file (REPEAT without ENDREP).

Measure:
Check the script file.

2000FA4B OPL_SCRIPT_NESTED_LOOP

Reason:
Nested loop not allowed in script file.

Measure:
Check the script file.

2000FA4C OPL_SCRIPT_EMPTY_LOOP

Reason:
Empty loop not allowed in script file.

Measure:
Check the script file.

2800FA11 OPL_PARITY_ERROR

Reason:
The operator panel detected a parity error during data transmission.

Application:
Repeat job

Measure:
Check V.24 connection. Inform Customer Service if error occurs again.

138 June 2004


Operator Panel (OPL)

2800FA12 OPL_USER_CHARSIZE_NOT_DEFINED

Reason:
The character size defined by the user is not defined.

Application:
The application uses a character size which is not supported by the connected operator panel.

Measure:
Check that the correct operator panel is connected.

2800FA13 OPL_CODETABLE_RAM_FULL

Reason:
The character set RAM is filled or the function is not supported.

Measure:
Check the hardware.

2800FA14 OPL_CHAR_DEFDAT_NOT_CORRECT

Reason:
The character definition data are not correct.

Application:
Check application program

2800FA15 OPL_HARDWARE_FAILURE

Reason:
Hardware faulty.

Measure:
Check the hardware

2800FA16 OPL_ESC_SEQUENCE_UNKNOWN

Reason:
A job (ESC sequence) sent to the operator panel is not known.

Application:
Check the parameters of job CscOplWrtCharStr.

Measure:
Check the hardware.

June 2004 139


Operator Panel (OPL)

2800FA17 OPL_JOB_CANCELED

Reason:
Operator panel aborted the job internally.

Measure:
Check the hardware.

2800FA20 OPL_KEYBOARD_ERROR

Reason:
Keyboard is defect or the key of High end OPL is in horizontal position.

Measure:
Check the hardware.

140 June 2004


CIT Control Panel (CIT)
StClass:
STCLASS_OK No error
STCLASS_ERROR_CIT Error of the CSCWCIT.DLL

StCode:
20009000 CIT_INVALID_RESPONSE

Reason:
The data received from the CIT hardware was not of the expected format.

Measure:
Check hardware.

20009001 CIT_INVALD_DATA

Reason:
The application gave invalid data to the DH.

Application:
Check the application program.

20009002 CIT_BUFFER_OVERFLOW

Reason:
The internal buffer for messages from the CIT hardware is full.

Measure:
Report this error log to service.

20009003 CIT_NO_CURSOR_POS_SAVED

Reason:
The function CscCitRestoreCurPos was called before the function CscCitSaveCurPos.

Application:
Call CscCitSaveCurPos before CscCitRestoreCurPos.

June 2004 141


CIT Control Panel (CIT)

20009004 CIT_NO_RESPONSE

Reason:
The CIT hardware did not send data when this was expected.

Measure:
Check hardware.

20009005 CIT_WRONG_INIT_IOPORT

Reason:
Wrong value for IOPORT in Registry/CSC.INI with [CSCCIT].

Measure:
Check the parameter IOPORT in Registry/CSC.INI.

20009006 CIT_CSCNPORT_DRIVER_NOT_FOUND

Reason:
I/O card driver (CSCNPORT.SYS) not found.

Measure:
Check configuration.

28009103 CIT_JOB_CANCELED

Reason:
This is an internal error of the CIT hardware. The command could not be decoded by the firmware.

Measure:
Check hardware.

142 June 2004


Encryption/Decryption Software (EDS)
StClass:
STCLASS_OK No error
STCLASS_ERROR_EDS Error of the CSCWEDS.DLL

StCode:
20008001 EDS_ERROR_NO_TK

Reason:
No transport key is loaded or the key file CSCEDS.KEY is not available.

Application:
Load the transport key again.

Measure:
Check whether the key file is in the <CSCROOT>\BIN directory.

20008002 EDS_ERROR_TK_PARITY

Reason:
An invalid transport key is available (parity error) or the transport key loaded with the
"CscEdsLoadTK" command has a parity error.

Application:
Load the transport key again.

20008003 EDS_ERROR_NO_CBC_KEY

Reason:
No CBC key is loaded or the CSCEDS.KEY key file is not available.

Application:
Load the CBC key again.

Measure:
Check whether the key file is in the <CSCROOT>\BIN directory.

June 2004 143


Encryption/Decryption Software (EDS)

20008004 EDS_ERROR_CBC_PARITY

Reason:
An invalid CBC key is available (parity error) or the CBC key loaded with the
"CscEdsLoadCBCKey" command has a parity error.

Application:
Load the CBC key again.

20008005 EDS_ERROR_NO_IV

Reason:
No initial vector loaded or CSCEDS.KEY key file not available.

Application:
Load initial vector again.

Measure:
Check whether the key file is in the <CSCROOT>\BIN directory.

20008007 EDS_ERROR_NO_ECB_KEY

Reason:
No ECB key is loaded or the CSCEDS.KEY key file is not available.

Application:
Load the ECB key again.

Measure:
Check whether the key file is in the <CSCROOT>\BIN directory.

20008008 EDS_ERROR_ECB_PARITY

Reason:
An invalid ECB key is available (parity error) or the ECB key loaded with the "CscEdsLoadECBKey"
command has a parity error.

Application:
Load the ECB key again.

2000800A EDS_ERROR_ZERO_BUFFER_LENGTH

Reason:
The length specified in the parameter block for the input buffer "CscDhlPara.InLen" or for the output
buffer "CscDhlPara.OutLen" is zero.

Application:
Check application program.

144 June 2004


Encryption/Decryption Software (EDS)

2000800B EDS_ERROR_INVALID_BUFFER_LENGTH

Reason:
The length specified in the parameter block for the input buffer "CscDhlPara.InLen" or for the output
buffer "CscDhlPara.OutLen" cannot be divided by eight.

Application:
Check application program.

2000800C EDS_ERROR_KEY_FILE

Reason:
Error while accessing the CSCEDS.KEY key file.

Application:
Repeat the last command. If the error recurs, the application should be terminated.

Measure:
Check whether the CSCEDS.KEY key file can be read or written. Check the file attributes of the key
file.

2000800D EDS_ERROR_NO_RESTOREFILE

Reason:
Error while accessing the CSCEDS_REST.KEY key file.

Application:
Repeat the last command. If the error recurs, the application should be terminated.

Measure:
Check whether the CSCEDS_REST.KEY key file can be read or written. Check the file attributes of
the key file.

2000800E EDS_ERROR_RESTORE_FILE

Reason:
Error while accessing the CSCEDS_REST.KEY key file.

Application:
Repeat the last command. If the error recurs, the application should be terminated.

Measure:
Check whether the CSCEDS_REST.KEY key file can be read or written. Check the file attributes of
the key file.

June 2004 145


146 June 2004
Encryption/Decryption module (EDM)
StClass:
STCLASS_OK No error
STCLASS_ERROR_EDM Error of the CSCWEDM.DLL

StCode:
20008101 EDM_VEM_NOT_INIT

Reason:
EDM not initialized.

Application:
Initialize EDM

Measure:
If the message recurs, replace or check the EDM.

20008102 EDM_INVALID_BLK_LEN

Reason:
The length specified in the parameter block for the "CscDhlPara.InLen" input buffer or for the
"CscDhlPara.OutLen" output buffer cannot be divided by eight.

Application:
Check the application program.

20008103 EDM_INVALID_CMD

Reason:
The DLL command specification is invalid.

Application:
Check the command in the application program.

June 2004 147


Encryption/Decryption module (EDM)

20008104 EDM_INVALID_PARA

Reason:
The command parameters are incorrect.

Application:
Check the command parameters in the application program.

20008105 EDM_INVALID_KEY_NO

Reason:
Invalid key number.

Application:
Check key number in application program.

20008107 EDM_INVALID_FRM_DATA

Reason:
Error during data transmission.

Application:
Issue job again. Check application program, if necessary.

Measure:
Check firmware version.

2000810B EDM_INVALID_IV_LEN

Reason:
Initialize vector has wrong length (not eight).

Application:
Check application program.

2000810C EDM_NO_IV_SPACE

Reason:
No free space in IV array (internal error)

Application:
More than 12 encryption/decryption operations are performed. Check application program.

148 June 2004


Encryption/Decryption module (EDM)

2000810E EDM_MEMORY_ALLOC_ERROR

Reason:
System could not provide dynamic memory.

Application:
Reboot system.

Measure:
Check memory configuration of PC hardware and disk space.

20008111 EDM_PIN_INVALID_MAX_LEN

Reason:
Wrong maximum PIN length with job "EdmStartPin".

Application:
Check application program.

20008112 EDM_PIN_INVALID_MIN_LEN

Reason:
Wrong minimum PIN length with job "EdmStartPin".

Application:
Check application program.

20008113 EDM_PIN_INVALID_ZERO_CMD

Reason:
An invalid field for leading zeros is in the PIN structure with job "EdmStartPin".

Application:
Check application program.

20008114 EDM_PIN_INVALID_QUIT_CMD

Reason:
An invalid field for "acknowledge key" is in the PIN structure with job "EdmStartPin".

Application:
Check application program.

20008115 EDM_PIN_INVALID_MODE

Reason:
Invalid mode in the PIN structure.

Application:
Check application program.

June 2004 149


Encryption/Decryption module (EDM)

20008116 EDM_PIN_INVALID_POS

Reason:
Wrong PIN position in PIN field (validation data).

Application:
Check application program.

20008118 EDM_PIN_INVALID_TESTMODE

Reason:
Wrong structure entry in field "TestMode".

Application:
Check application program.

20008119 EDM_PIN_INVALID_PINLEN

Reason:
Invalid number of PIN digits.

Application:
Check application program.

2000811A EDM_DLL_INVALID_API

Reason:
This API is not supported by the device handler.

Application:
Check application program.

Measure:
Check DLL release.
Check firmware version.

2000811B EDM_DLL_PROC_NOT_FOUND

Reason:
The API could not be loaded.

Application:
Check application program.

Measure:
Check DLL release.
Check system software for completeness.

150 June 2004


Encryption/Decryption module (EDM)

2000811C EDM_DLL_ACCESS_DENIED

Reason:
This function cannot be accessed with the firmware used in the ENCRYPTION/DECRYPTION
MODULE.

Application:
Check application program

Measure:
Check DLL release.
Check firmware version.

2000811E EDM_INVALID_DATA_ACCESS

Reason:
Cannot access full length of data area in a structure.

Application:
Check application program

2000811F EDM_INVALID_IV_MODE

Reason:
Invalid encryption mode specified for key reset.

Application:
Check application program

20008120 EDM_PROTOCOL_TIMEOUT

Reason:
The total protocol monitoring time has been exceeded.

Application:
Repeat the command and if necessary initialize the device again beforehand.

Measure:
Check the hardware.

20008121 EDM_MAX_RX_RETRIES

Reason:
The maximum number of receive repeats has been reached.

Application:
Repeat the command and if necessary initialize the device again beforehand.

Measure:
Check the hardware.

June 2004 151


Encryption/Decryption module (EDM)

20008122 EDM_INVALID_ACK_TYPE

Reason:
The received acknowledge type is invalid (only ACK and NAK are valid).

Application:
Repeat the command and if necessary initialize the device again beforehand.

Measure:
Check the hardware.

20008123 EDM_PROTOCOL_ERROR

Reason:
Common protocol error in EPP response data.

Application:
Repeat the command and if necessary initialize the device again beforehand.

Measure:
Check the hardware if necessary.

20008124 EDM_INVALID_PAIR_OF_KGK

Reason:
Key Generating Keys in REGISTRY/CSC.INI are not correct.

Application:
Correct Keys.

Measure:
Check the REGISTRY or CSC.INI.

20008125 EDM_INVALID_KGK_VALUE

Reason:
Invalid character in KGK Keyset in REGISTRY/CSC.INI.

Application:
Correct Keys.

Measure:
Check the REGISTRY or CSC.INI.

152 June 2004


Encryption/Decryption module (EDM)

20008126 EDM_ERROR_MK_CHECK

Reason:
Error when encrypting a Masterkey.

Application:
Enter or load correct Masterkey.

Measure:
Check the REGISTRY or CSC.INI.

20008127 EDM_INVALID_MAC

Reason:
The check of the CFB-MAC via the EF_INFO data field of the chip card is negative.
Faulty or wrong chip card.

Application:
The sequence may have to be started once more.

20008128 EDM_ALREADY_IN_USE

Reason:
The EPP is in use. This command cannot be processed in this state.

Application:
Close all processes using the EPP.

20008129 EDM_MALLOC_ERROR

Reason:
There is not enough memory.

Application:
Close all processes using the EPP.

2000812A EDM_KEYTABLE_FULL

Reason:
The key table is full.

Application:
Delete the keys that are not required.

2000812B EDM_INVALID_KEYNAME

Reason:
The key name contains wrong characters (value <0x20 or >0x7F).

Application:
Use a correct key name.

June 2004 153


Encryption/Decryption module (EDM)

2000812C EDM_IMPORT_WRONG_TYPE

Reason:
It is not allowed to import an 8 byte DES key as an importer key.

Application:
Use a 16 byte key.

2000812D EDM_BUFFER_OVERFLOW

Reason:
Over the PIN device (keyborad) more than 15 indications were entered within a certain time
interval.

Application:
System overload. The input characters could not be evaluated in time by the ATM.

20008202 EDM_APSS_INVALID_KEY_TYPE

Reason:
The key number or the key type is wrong.

Application:
Use the correct key or key type.

20008300 EDM_FRMLD_IN_PROGRESS

Reason:
The firmware load function is running.

Application:
Wait for the end of the load function.

20008301 EDM_FRMLD_NBR

Reason:
No block received.

Measure:
Check the hardware.

20008302 EDM_FRMLD_RNR

Reason:
Receiver not ready.

Measure:
Check the hardware.

154 June 2004


Encryption/Decryption module (EDM)

20008303 EDM_FRMLD_SNR

Reason:
Sender not ready.

Measure:
Check the hardware.

20008304 EDM_FRMLD_DIST

Reason:
Line disturbed.

Measure:
Check the hardware.

20008305 EDM_FRMLD_FORMAT

Reason:
The command block has a wrong format.

Measure:
Report the error log of this entry to Service.

20008306 EDM_FRMLD_LOADER

Reason:
Unknown loader error.

Measure:
Report the error log of this entry to Service.

20008307 EDM_FRMLD_CMDSEQ

Reason:
Illegal command sequence.

Measure:
Report the error log of this entry to Service.

28008000 EDM_FRM_UNDEF_ERROR

Reason:
An undefined internal error has occurred in the firmware.

Measure:
Check the hardware.

June 2004 155


Encryption/Decryption module (EDM)

28008001 EDM_FRM_CMD_NOT_EXEC

Reason:
The firmware cannot execute the command.

Measure:
Command number, check EDM status, enter PIN ready.

28008002 EDM_FRM_INVALID_KEY

Reason:
Key address (key number) not allowed (internal error).

Application:
Correct key number.

Measure:
Check EDM firmware release.

28008003 EDM_FRM_RAM_ERROR

Reason:
EDM RAM error (internal hardware error).

Measure:
Replace EDM/EPP

28008004 EDM_FRM_PARITY_ERROR

Reason:
Parity error in key.

Measure:
Check key address and load again, if necessary.
This is a warning following a "load key" command. Wrong parity of loaded key. Parity was corrected
by EDM/EPP, and key was loaded to specified address.

28008005 EDM_FRM_EPROM_ERROR

Reason:
Internal hardware E-PROM error.

Measure:
Replace EDM/EPP

156 June 2004


Encryption/Decryption module (EDM)

28008006 EDM_FRM_EEPROM_ERROR

Reason:
Internal hardware EE-PROM error.

Measure:
Replace EDM/EPP

28008007 EDM_FRM_CMD_NOT_EXIST

Reason:
The EDM command does not exist (internal error).

Measure:
Check EDM firmware release.

28008008 EDM_FRM_KEY_RAM_ERROR

Reason:
The EDM key RAM is defective (internal error).

Measure:
Check EDM and replace if necessary.

28008009 EDM_FRM_LENGTH_ERROR

Reason:
The transferred data length is invalid (internal error).

Measure:
Check EDM firmware release.

2800800A EDM_FRM_BLOCK_IDENT

Reason:
An invalid block ID is in the V.24 protocol (internal error).

Measure:
Check EDM firmware release.

2800800B EDM_FRM_DEVICE_ID

Reason:
The device ID is invalid (internal error).

Measure:
Check EDM firmware release.

June 2004 157


Encryption/Decryption module (EDM)

2800800C EDM_FRM_COMMAND_ACTIVE

Reason:
A command has already been transferred for processing to the EDM firmware.

Application:
Retry job after a certain time.

2800800D EDM_FRM_DATA_LENGTH_ERR

Reason:
Command length and data length invalid (internal error).

Measure:
Check EDM firmware release.

2800800E EDM_FRM_OUTPUT_PARA

Reason:
Output parameters not defined (internal error).

Measure:
Check EDM firmware release.

2800800F EDM_FRM_UNDEF_DATA

Reason:
Data contains invalid ASCII characters (internal error).

Measure:
Check EDM firmware release.

28008010 EDM_FRM_CHECKSUM_ERROR

Reason:
Wrong sequence of commands. The EDM status is not "READY".

Application:
Encryption must be preceded by a positive checksum test. Check application program.

28008011 EDM_FRM_ID_ERROR

Reason:
Wrong ID. The entered (encoded) ID is not correct.

Application:
Change application program.

Measure:
Use correct ID (transport-encoded)

158 June 2004


Encryption/Decryption module (EDM)

28008040 EDM_FRM_TRANSAC_N_ACTIVE

Reason:
No transaction active, command cannot be executed.

Application:
Start transaction.

28008041 EDM_FRM_INVALID_PINLEN

Reason:
No or not enough PIN numbers entered.

Application:
Repeat command.

28008045 EDM_FRM_KEY_EXISTS

Reason:
The key with this name exists already in the EPP.

Application:
Delete the key with the export command or use a different key name.

28008046 EDM_FRM_KEY_NOT_FOUND

Reason:
The key with this name is not loaded in the EPP.

Application:
Use the correct key.

28008047 EDM_FRM_KEY_NOT_ALLOWED

Reason:
The use of this key for this function is not allowed.

Application:
Use the correct key.

28008048 EDM_FRM_NO_RSA_PROCESSOR

Reason:
There is no RSA processor in the EPP.

Measure:
Check the hardware and change it if necessary.

June 2004 159


Encryption/Decryption module (EDM)

28008049 EDM_FRM_WRONG_RSA_KEY_LEN

Reason:
The modulus length of the RSA key is not ok.

Application:
Use the correct length.

28008050 EDM_FRM_SP_EPROM_ERROR

Reason:
Key-splitting E-PROM not connected or wrong.

Measure:
Check EDM. Install PROM.

28008051 EDM_FRM_SP_CHECK_ERROR

Reason:
Checksum of key-splitting E-PROM is wrong.

Measure:
Check hardware and E-PROM contents.

28008052 EDM_FRM_SP_PARITY_ERROR

Reason:
Parity error in key of the key-splitting E-PROM.

Application:
Load correct key.

Measure:
Check hardware and E-PROM contents.

28008053 EDM_FRM_SP_TABLE_ERROR

Reason:
Invalid table character in key-splitting E-PROM.

Measure:
Check hardware and E-PROM contents.

28008060 EDM_FRM_X_ERROR

Reason:
V.24 connection PC to EDM was/is interrupted. The working keys are deleted.

Measure:
Check V.24 line, check hardware.
Re-initialize device handler and load key.

160 June 2004


Encryption/Decryption module (EDM)

28008061 EDM_FRM_BATTERY_EMPTY

Reason:
The minimum battery current flows out of the internal control window of the connected EPP.

Measure:
Have the hardware checked by service.

28008062 EDM_FRM_KEY_ENTRY_ERROR

Reason:
The EPP detects an error when entering a key by use of the EPPs key pad.

Measure:
Repeat carefully the complete key entry procedure.
If the error occurs again, there might be a wrong key set. Initialize the EPP, enter a new transport
key. Have the hardware checked by service.

28008063 EDM_FRM_APSS_KEY_ERROR

Reason:
The EPP detects an error when loading a key in APSS mode.

Application:
Use the correct key.

28008064 EDM_FRM_WRONG_KEK

Reason:
The EPP detects an error when loading a key.

Application:
Use the correct importer key or load the importer key.

28008065 EDM_FRM_SCOP_AUTHENTICATE

Reason:
The EPP detects an error when authenticating the SCOP chip card.

Measure:
Check if the chipcard in the SCOP controller is wrong.

28008066 EDM_FRM_SCOP_PARA_TYPE

Reason:
The EPP detects an error when loading the SCOP parameters. One Type is wrong.

Application:
Load the correct Type.

June 2004 161


Encryption/Decryption module (EDM)

28008067 EDM_FRM_SCOP_PARA

Reason:
The EPP detects an error when loading the SCOP parameters. One sequence is wrong.

Application:
Load the correct sequence.

28008068 EDM_FRM_SCOP_PARA_LENGTH

Reason:
The EPP detects an error when loading the SCOP parameters. The length is wrong.

Application:
Load the correct length.

162 June 2004


Secure Cash-Out (SCO)
StClass:
STCLASS_OK No error
STCLASS_ERROR_SCO Error of the CSCWSCO.DLL

StCode:
0008000 SCO_CHIP_CONTROLLER_ERROR

Reason:
SCO chip card controller is not OK.

Measure:
If the message recurs, replace or check the chip card controller.

20008001 SCO_OFFLINE_CHIP_MISSING

Reason:
The "offline" chip card was not inserted or has no proper contact. The registry parameter OFFLINE
is set to YES.

Measure:
Check if the "offline" chip card was inserted. If the "offline" chip card was inserted, clean the chip
card connectors.

20008002 SCO_OFFLINE_CHIP_APL_ERROR

Reason:
The "offline" chip card is not OK or wrong.

Measure:
Change the "offline" chip card.

20008003 SCO_ONLINE_CHIP_APL_ERROR

Reason:
The "online" chip card is not OK or wrong.

Measure:
Change the "online" chip card.

June 2004 163


Secure Cash-Out (SCO)

20008004 SCO_NO_MSG_PARAMETER

Reason:
The parameter MESSAGE_PARAMETER in the registry is missing.

Application:
Check the registry. Insert the parameter MESSAGE_PARAMETER.

20008005 SCO_WRONG_MSG_PARAMETER

Reason:
The parameter MESSAGE_PARAMETER in the registry is wrong.

Application:
Check the registry. Insert the correct sentence for parameter MESSAGE_PARAMETER.

20008006 SCO_CONT_UNDEF_ERROR

Reason:
The error number received from the chip card controller is unknown.

Measure:
Change the chip card controller.

28008010 SCO_CHIP_MISSING

Reason:
The "online" chip card was not inserted.

Measure:
Check if the "online" chip card was inserted. If the chip card was inserted, clean the chip card
connectors.

28008011 SCO_CHIP_NOT_SELECTED

Reason:
The chip card was not selected. Application error.

Application:
Check the application program.

28008012 SCO_P1P2_ERROR

Reason:
The parameter P1 or P2 is wrong. Application error.

Application:
Check the application program.

164 June 2004


Secure Cash-Out (SCO)

28008013 SCO_APL_NO_INIT

Reason:
The chip card controller was not initialized.

Application:
Check the application program.

28008014 SCO_CHIP_AUTH_ERROR

Reason:
The chip card is wrong.

Measure:
Insert the correct chip card.

28008015 SCO_CHIP_TIMEOUT_ERROR

Reason:
The maximum open time for the application on the chip card is elapsed. (Security feature)

Application:
The open time can be changed with the registry parameter CERTIFICATE_TIMEOUT.

28008016 SCO_CHIP_EFDAT_ERROR

Reason:
The chip card is wrong or defective.

Measure:
Insert the correct chip card.

28008017 SCO_CHIP_CHALLENGE_ERROR

Reason:
The chip card is wrong or defective.

Measure:
Insert the correct chip card.

28008018 SCO_CHIP_CONT_RAM_ERROR

Reason:
The RAM on the chip card controller is defect.

Measure:
Change the chip card controller.

June 2004 165


Secure Cash-Out (SCO)

28008019 SCO_CHIP_CONT_CODE_ERROR

Reason:
The program on the chip card controller is defective.

Measure:
Change the chip card controller.

166 June 2004


RSA module
StClass:

STCLASS_OK No error
STCLASS_ERROR_RSA Error of the CSCWRSA.DLL

StCode:
20008000 RSA_MEMORY_ALLOC_ERROR

Reason:
Not enough memory in the PC.

Measure:
Put more memory into the PC.

20008002 RSA_BUFFER_TO_SMALL

Reason:
The specified output buffer is too short..

Application:
To observe the required buffer length.

20008003 RSA_UNDEF_ERROR

Reason:
The error number reported from the EPP is unknown.

Measure:
Inform service.

20008004 RSA_EXPONENT_LEN

Reason:
The specified exponent is too long.

Application:
To observe the maximum length.

June 2004 167


RSA module

20008005 RSA_MODULUS_LEN

Reason:
The specified modulus is to long.

Application:
To observe the maximum length.

20008006 RSA_NO_KEY_INFO

Reason:
For the specified key is no serial number stored.

Application:
New personalisation required.

20008007 RSA_WRONG_KEY_INFO

Reason:
In the file for additional.key info is an error.

Application:
New personalisation required.

168 June 2004


Remote Key Loading
StClass:
STCLASS_OK No error
STCLASS_ERROR_RKL Error of the CSCWRKL.DLL

StCode:
20008010 RKL_ERR_WRONG_SPEC

Reason:
An unknown specification was selected for the function.

Application:
Select only specifications that are supported by the documentation

20008011 RKL_ERR_SELECT_ADF

Reason:
RKL-ADF could not be selected.

Application:
The EPP does not yet have the firmware necessary for the RKL. Reload the suitable RKL firmware.

20008012 RKL_ERR_INTERNAL

Reason:
An internal error was detected during the processing of the command.

Application:
Internal error, inform manufacturer.

28007001 RKL_ERR_PARAMETER

Reason:
A command parameter is not permitted.

Application:
Select the correct parameter according to Spec.

June 2004 169


Remote Key Loading

28007002 RKL_ERR_DATA_LEN_INSUF

Reason:
The data length does not match the communicated data length.

Application:
Calculate and communicate the correct data length.

28007003 RKL_ERR_SIGN_LEN_INV

Reason:
The signature length does not match the key.

Application:
Select a signature that matches the key.

28007010 RKL_ERR_TOKEN_UNKNOWN

Reason:
Unknown key token.

Application:
Select only permitted tokens according to RKL specification.

28007011 RKL_ERR_TOKEN_ILLEGAL

Reason:
Illegal key token.

Application:
Select only tokens that are permitted according to the RKL specification.

28007020 RKL_ERR_FORMAT_ASN1

Reason:
A format error in the TLV structure was found.

Application:
The TLV stucture must conform to the specification.

28007021 RKL_ERR_FORMAT_PKCS

Reason:
A PKCS format error was found.

Application:
Input data that corresponds to the PKCS format construct.

170 June 2004


Remote Key Loading

28007070 RKL_ERR_SIGN_INV

Reason:
Wrong MAC/signature.

Application:
Correctly calculate the MAC/signature.

28007071 RKL_ERR_SECURE_RND

Reason:
Non-matching random number generated by the ADF.

Application:
Program error, take suitable random number into account.

28007090 RKL_ERR_MEMORY_OVFL

Reason:
In sufficient memory available in the FDM.

Application:
Application change in order to use less memory.

28007091 RKL_ERR_KEYRAM_OVFL

Reason:
In sufficient memory available in the key RAM.

Application:
Select less key data.

280070A1 ERR_STATUS_ILLEGAL

Reason:
Status error. Call of the command is not permitted in the current ADF status.

Application:
Consult the specifications for information which commands are allowed at which moment.

280070B1 RKL_ERR_OS_INTERNAL

Reason:
The OS detected an error during the processing of the command.

Application:
Internal firmware error, inform manufacturer.

June 2004 171


172 June 2004
CBKM module
StClass:

STCLASS_OK No error
STCLASS_ERROR_CBKM Error of the CSCWCBKM.DLL

StCode:
20008000 CBKM_THUMBPRINT_ERROR

Reason:
Key Import error, invalid thumbprint.

Application:
Compare thumprint with key generation thumbprint.

20008001 CBKM_INVALID_RAND

Reason:
Received random value differs from generated random value.

Application:
Check value sent to host.

20008002 CBKM_INVALID_SIG

Reason:
Verification of signature invalid.

Application:
Check public key.

20008003 CBKM_INVALID_KEYID

Reason:
Received KeyID differs from generated KeyID.

Application:
Check KeyID of generated key.

June 2004 173


CBKM module

20008004 CBKM_INVALID_KEYNO

Reason:
Received KeyNo differs from generated KeyNo.

Application:
Check KeyNo of generated key.

20008005 CBKM_INVALID_KEYVER

Reason:
Received KeyVersion differs from generated KeyVersion.

Application:
Check KeyVersion of generated key.

20008006 CBKM_ KEY_NOT_TRUSTED

Reason:
Exported key not trusted.

Application:
Delete Key and generate a new one.

20008007 CBKM_ INVALID_SCDNO

Reason:
Received SCD serial number differs from EPP serial number.

Application:
Check EPP serial number.

20008010 CBKM_UNEXPECTED_END

Reason:
CscwCbkmEnd function called within KeyManagement process.

Application:
Init of KeyManagement process required.

174 June 2004


Swiss Encryption Protocol (SEP)
StClass:
STCLASS_OK No error
STCLASS_ERROR_SEP Error of the CSCWSEP.DLL

StCode:
20008000 SEP_MEMORY_ALLOC_ERROR

Reason:
Not enough memory in the PC.

Measure:
Put more memory into the PC.

20008001 SEP_FRM_UNDEF_ERROR

Reason:
The error number reported from the EPP is unknown.

Measure:
Inform Service.

28008010 SEP_FRM_PPV_ERROR

Reason:
The PPV is wrong.

Application:
Check application program.

28008011 SEP_FRM_NO_PPV

Reason:
The PPV is not loaded.

Application:
Check application program.

June 2004 175


Swiss Encryption Protocol (SEP)

28008012 SEP_FRM_NO_PIN_BLOCK

Reason:
No PIN block in the PIN buffer.

Application:
Check application program.

28008013 SEP_FRM_NO_PIN_CHANGE

Reason:
The PIN change is not possible because the first PIN entry is not complete.

Application:
Check application program.

28008014 SEP_FRM_PIN_CHANGE_ERROR

Reason:
PIN 1 and PIN 2 are not equal.

Application:
Special application reaction.

28008015 SEP_FRM_NO_SECURITY_BLOCK

Reason:
No security block in the EPP.

Application:
Check application program.

28008016 SEP_FRM_HASH_ERROR

Reason:
The hash value in the message is wrong.

Application:
Retry command.

28008017 SEP_FRM_PVV_KEY_ERROR

Reason:
The key set is wrong.

Application:
Check application program.

176 June 2004


Swiss Encryption Protocol (SEP)

28008018 SEP_FRM_PVV_PIN_ERROR

Reason:
Wrong PIN entry.

Application:
Special application reaction.

28008019 SEP_FRM_NO_CARD_FUNCTION

Reason:
No support for this card type.

Application:
Special application reaction.

2800801A SEP_FRM_NO_KEY_FUNCTION

Reason:
This function supports only key set 02.

Application:
Check application program.

2800801B SEP_FRM_PVV_TP_KEY_INVALID

Reason:
The PVV transport key is invalid.

Measure:
Load the correct key.

2800801C SEP_FRM_PVV_BK_KEY_INVALID

Reason:
The PVV bank basic key is invalid.

Measure:
Load the correct key.

2800801D SEP_FRM_WRONG_MODE

Reason:
The PVV transport key is invalid.

Measure:
Load the correct key.

June 2004 177


Swiss Encryption Protocol (SEP)

2800801E SEP_FRM_BUFFER_FULL

Reason:
The data buffer is full.

Application:
Check application program.

2800801F SEP_FRM_WRONG_TUNPACK

Reason:
The TUNPACK is wrong.

Application:
Check application program.

28008401 SEP_FRM_FORMAT_ERR

Reason:
An internal command has a wrong format.

Application:
Check application program.

28008402 SEP_FRM_PROT_ERR

Reason:
Internal protocol error.

Application:
Retry command.

28008403 SEP_FRM_HW_LOCK

Reason:
The EPP is locked. The reason is an hardware error.

Measure:
Call service.

28008404 SEP_FRM_SECURITY_LOCK

Reason:
The EPP is locked. The reason is manipulation.

Measure:
Call service.

178 June 2004


Swiss Encryption Protocol (SEP)

28008405 SEP_FRM_UNKNOWN_CMD

Reason:
The internal command is unknown.

Measure:
Call service.

28008406 SEP_FRM_ADF_TO_LARGE

Reason:
The ADF is to large.

Measure:
Call service.

28008407 SEP_FRM_WRONG_STATE

Reason:
The function is in this state not allowed.

Application:
Check application program.

28008408 SEP_FRM_NO_ADF

Reason:
The wanted ADF is not in the EPP.

Application:
Load the ADF.

28008409 SEP_FRM_INTERNAL_ERR

Reason:
An EPP internal error occurred.

Application:
Retry command.

2800840C SEP_FRM_RAM_OVERFLOW

Reason:
The memory in the EPP is full.

Measure:
Call service.

June 2004 179


Swiss Encryption Protocol (SEP)

2800840D SEP_FRM_LOAD_LEN

Reason:
ADF load error. The ADF on hard disk is wrong.

Measure:
Call service.

2800840E SEP_FRM_CHECKSUM_ERR

Reason:
ADF load error. The ADF on hard disk is wrong.

Measure:
Call service.

2800840F SEP_FRM_ADF_LOCKED

Reason:
The ADF is locked.

Measure:
Call service.

28008413 SEP_FRM_MAC_ERR

Reason:
ADF load error. The MAC of the ADF on hard disk is wrong.

Measure:
Call service.

180 June 2004


Security Module SIBS
StClass:
STCLASS_OK No error
STCLASS_ERROR_SIBS Error of the CSCWSIBS.DLL

StCode:
28007001 SIBS_ERR_DATA_LEN_INSUF

Reason:
The data length of the response has not the expected length (firmware error).

Measure:
Report the error log of this entry to Service.

28007002 SIBS_ERR_DATA_INV

Reason:
The input data has not the expected range.

Application:
Send the data in the expected range.

28007003 SIBS_ERR_FDM_ACC

Reason:
Access error to the internal data file (firmware error).

Measure:
Report the error log of this entry to Service.

2800702D SIBS_ERR_FORMAT_HEX

Reason:
The input data is not in the HEX- format.

Application:
Deliver the input data in the correct format.

June 2004 181


Security Module SIBS

280070A1 SIBS_ERR_CMD_STAGE_INV

Reason:
This command is not allowed in the actual ADF state.

Application:
Bring the EPP in the correct state.

280070A2 SIBS_ERR_CACHE_MISS

Reason:
PIN data not available.

Application:
Insert PIN.

280070A3 SIBS_ERR_TEXT_LEN_INSUF

Reason:
The given text length has not the same length as the input text.

Application:
Correct the input text length.

280070A4 SIBS_ERR_PIN_BLK_TYPE_INV

Reason:
Unknown PIN block type.

Application:
Give the correct PIN block type.

280070A5 SIBS_ERR_MAC_INV

Reason:
MAC failure, the given MAC differs from the calculated MAC.

Application:
Calculate the MAC correct.

280070A6 SIBS_ERR_ACQ_BLK_FULL

Reason:
The key table of the EPP is full.
Its not permitted to store more than six keys in the table.

Application:
Application specific behaviour (its possible to perform "clear database").

182 June 2004


Security Module SIBS

280070A7 SIBS_ERR_ACQ_KCV_INV

Reason:
The key check value (KVC) is not correct.

Application:
Calculate the key check value correct.

280070A8 SIBS_KEY_PAR_INV

Reason:
The key parity is not ok.

Application:
Calculate the key parity correct.

280070A9 SIBS_ERR_ACQ_KEY_MISS

Reason:
The requested key is not in the key table.

Application:
Insert the key in the key table.

280070AA SIBS_ERR_KEY_NAME_UNKNOWN

Reason:
This key name is unknown.

Application:
Please write the key name correct.

28008000 SIBS_CMD_OK

Reason:
Command successful (status message).

28008001 SIBS_FRM_UNDEF_ERROR

Reason:
The reported error message from the EPP is unknown.

Measure:
Inform Service.

June 2004 183


Security Module SIBS

28008002 SIBS_FRM_NO_ADF

Reason:
The EPP has not the correct SIBS-ADF.

Application:
Load the correct SIBS-ADF in the EPP.

184 June 2004


Online Personalization Terminals (OPT)
StClass:
STCLASS_OK No error
STCLASS_ERROR_OPT Error of the CSCWOPT.DLL

StCode:
20008000 OPT_MEMORY_ALLOC_ERROR

Reason:
Not enough memory in the PC.

Measure:
Put more memory into the PC.

20008001 OPT_FRM_UNDEF_ERROR

Reason:
The error number reported from the EPP is unknown.

Measure:
Inform Service.

20008003 OPT_NO_OZR

Reason:
The on-line timeframe was not yet transferred to the OPT-DLL.

Application:
Transfer the on-line timeframe.

20008004 OPT_NO_OZP

Reason:
The function cannot be called since the on-line timeframe is not reaches.

Application:
This function first calls if the on-line timeframe is reached.

June 2004 185


Online Personalization Terminals (OPT)

20008005 OPT_KERNEL_WRONG_STATE

Reason:
Execution error! The OPT kernel is not in the right status to execute the command.

Application:
Query OPT kernel status and act accordingly.

20008006 OPT_LOAD_AP_WRONG_STATE

Reason:
Execution error! The LOAD application is not in the right status to execute the command.

Application:
Switch the Load application in the EPP into the IDLE state.

20008010 OPT_OUT_OF_ORDER

Reason:
The EPP is not ready for operation.

Application:
Perform OPT personalization.

20008013 OPT_ERR_PINPAD

Reason:
The EPP found an error when checking a message.

Application:
Repeat OPT personalization.

20008015 OPT_ERR_REC_8910

Reason:
Error in message 8910.

Application:
Repeat OPT personalization.

20008016 OPT_ERR_AC_8910

Reason:
Error in message 8910. The AC is setting.

Application:
Repeat OPT personalization.

186 June 2004


Online Personalization Terminals (OPT)

20008019 OPT_ERR_CHECK_8910

Reason:
Error in message 8910.

Application:
Repeat OPT personalization.

20008020 OPT_ERR_PUT_GROUP

Reason:
Failure to load data group into the EPP.

Application:
Repeat OPT personalization.

20008021 OPT_ERR_REC_8912

Reason:
Error in message 8912.

Application:
Repeat OPT personalization.

20008022 OPT_ERR_CHECK_8912

Reason:
Error in message 8912.

Application:
Repeat OPT personalization.

20008023 OPT_ERR_AC_8912

Reason:
Error in message 8912. The AC is setting.

Application:
Repeat OPT personalization.

280070B2 OPT_FRM_NO_TERMINAL_DATA

Reason:
No terminal data available.

Application:
Enter terminal data.

June 2004 187


Online Personalization Terminals (OPT)

280070D0 OPT_FRM_PUT_GROUP

Reason:
Internal EPP error.

Measure:
Inform Service. Reload complete EPP if necessary.

280070D1 OPT_FRM_BMP62_TO_LONG

Reason:
BMP 62 is too big.

Measure:
Shorten BMP 62 in agreement with personalization office (Chaining).

280070D2 OPT_FRMDATA_BASE_STATE

Reason:
Incorrect status of the OPT database in the EPP.

Measure:
Inform Service. Reload complete EPP if necessary.

280070E4 OPT_FRM_MAC

Reason:
Wrong ISO MAC.

Application:
Supply correct message.

280070E5 OPT_FRM_AC

Reason:
Wrong ISO response code.

Measure:
Check message and agree with personalization office as required.

280070F0 OPT_FRM_APPLICATION_FLOW

Reason:
Flow control error.

Application:
Follow specified order of steps.

188 June 2004


Online Personalization Terminals (OPT)

280070F1 OPT_FRM_WRONG_PARAMETER

Reason:
Wrong parameter transferred. Error in the OPT kernel.

Measure:
Inform Service.

280070F2 OPT_FRM_PS_NOT_SELECTED

Reason:
No part HSM was selected. Error in the OPT kernel.

Measure:
Inform Service.

280070F3 OPT_FRM_INTERNAL_ERROR

Reason:
Internal EPP error.

Measure:
Check whether expired the KUR. Inform Service.

280070F5 OPT_FRM_NO_DATA_BASE

Reason:
No OPT database in the EPP.

Measure:
Create the database. (Function CscOptCtl() Spec: OPT_START_VI)

280070F7 OPT_FRM_MESSAGE_LENGTH

Reason:
Wrong command length.

Application:
Check command.

280070F8 OPT_FRM_MESSAGE_TYPE

Reason:
Wrong message type.

Measure:
Inform Service.

June 2004 189


Online Personalization Terminals (OPT)

280070F9 OPT_FRM_ZKA_NUMBER

Reason:
Wrong ZKA number in the message.

Measure:
Clarify with personalization office or pre-initializer.

280070FA OPT_FRM_MESSAGE

Reason:
Wrong ISO message format.

Application:
Check command.

280070FB OPT_FRM_DATE

Reason:
Wrong date.

Measure:
Check date.

280070FC OPT_FRM_AKZ

Reason:
Wrong ISO processing code.

Application:
Check command.

280070FE OPT_FRM_NO_LDI

Reason:
The selected LDI is not available.

Application:
Select a correct LDI. Load LDI.

28008024 OPT_ERR_PUT_BMP62

Reason:
Error in message. Wrong bitmap 62.

Application:
Repeat OPT personalization.

190 June 2004


Online Personalization Terminals (OPT)

28008405 OPT_FRM_UNKNOWN_CMD

Reason:
The command is unknown to the EPP.

Measure:
Inform Service. Reload complete EPP if necessary.

28008408 OPT_FRM_NO_ADF

Reason:
The required ADF was not loaded into the EPP.

Measure:
Inform Service. Reload complete EPP if necessary.

June 2004 191


192 June 2004
EPP Firmware Loader (LDE)
StClass:
STCLASS_OK No error
STCLASS_ERROR_LDE Error of the CSCWLDE.DLL

StCode:
20008000 LDE_MEMORY_ALLOC_ERROR

Reason:
Not enough memory in the PC.

Measure:
Put more memory into the PC.

20008001 LDE_FRM_UNDEF_ERROR

Reason:
The error number reported from the EPP is unknown.

Measure:
Inform service.

20008003 LDE_WRONG_CTL

Reason:
Un nown CscLdeCtl() specification.

Application:
Supply the correct parameter; load more recent LDE.DLL as required.

20008004 LDE_NO_FRMFILE_REL

Reason:
Firmware file has no release ID.

Measure:
Copy correct firmware file onto disk.

June 2004 193


EPP Firmware Loader (LDE)

20008005 LDE_SEQUENCE_CANT_OPEN

Reason:
The file KEYSEQUENCE.TXT is present, possesses however no read- rights.

Application:
Set the write and read rights for this file.

20008006 LDE_SEQUENCE_NO_KEYFILE

Reason:
Into KEYSEQUZENCE.TXT specified key file is not in the key directory.

Application:
Place the appropriate key fiel in the key directory.

20008007 LDE_RKL_TOKENFILE_OPEN_ERR

Reason:
The remotekeyloading-file is not readable.

Application:
Set the correct fileattributes.

20008008 LDE_RKL_TOKENFILE_UID_ERR

Reason:
The UID suitable for the EPP was not found in rkldata.bin.

Application:
Generate a correkt rkldata.bin.

2000800A LDE_RKL_TOKENIMPORT_ERR

Reason:
A rkl-token in rkldata.bin was not able to import into the EPP.

Application:
Generate a correct rkldata.bin.

2000800B LDE_RKL_RKDATA_FORMAT_ERR

Reason:
Format error in the remotekeyloading-file (rkldata.bin).

Application:
Generate a correct rkldata.bin.

194 June 2004


EPP Firmware Loader (LDE)

2000800C LDE_RKL_LOAD_RKL_LIB_ERR

Reason:
The "rkl.dll" cant be loaded.

Application:
Install the correct RKL-DLL on the system.

2000800D LDE_CDF_LOAD_OK_INF

Reason:
A cdf-file was loaded.

Application:
This is no error message. This entry will be generated after a correct fileloading.

2000800E LDE_ADF_LOAD_OK_INF

Reason:
A adf-file was loaded.

Application:
This is no error message. This entry will be generated after a correct fileloading.

2000800F LDE_KEY_LOAD_OK_INF

Reason:
A key-file was loaded.

Application:
This is no error message. This entry will be generated after a correct fileloading.

20008010 LDE_RKLDATABIN_RENAME_ERR

Reason:
The file "rkldata.bin" cannot be renamed as "rkldata.sav".

Application:
Set the correct fileattributes.

20008011 LDE_RKL_NO_RKLADF_ERR

Reason:
The adf, suitable for the RKL, is not available on the system.

Application:
Install a correct RKL-ADF on the EPP.

June 2004 195


EPP Firmware Loader (LDE)

20008012 LDE_V5_ONLY_ONE_MODFILE_ERR

Reason:
Only EPPV5: in ".../FRM/*.CMD" is more than one firmwarefile.

Application:
Place only one firmwarefile in ".../FRM/*.CMD".

20008013 LDE_DUKPTDATABIN_RENAME_ERR

Reason:
The file "dukpt.bin" cannot be renamed as "dukpt.sav".

Application:
Set the correct file attributes.

20008014 LDE_DUKPT_TOKENFILE_OPEN_ERR

Reason:
The dukpt-keyloading-file is not readable.

Application:
Set the correct file attributes.

20008015 LDE_DUKPT_TOKENFILE_UID_ERR

Reason:
The UID suitable for the EPP was not found in dukpt.bin.

Application:
Generate a correkt dukpt.bin.

20008016 LDE_DUKPT_TOKENIMPORT_ERR

Reason:
The DUKPT key was not able to import into the EPP.

Application:
Generate a correct dukpt.bin.

20008017 LDE_RESCLOAD_NO_FIRMWAREFILE

Reason:
Not firmware file that is suitable for emergency loading could be found.

Application:
Place a suitable firmware file in ".../FRM/*.CMD".

196 June 2004


EPP Firmware Loader (LDE)

20008018 LDE_PERMANENTKEY_RENAME_ERR

Reason:
The file ".../Load_key/Permanentkey.*" cant be renamed.

Application:
Please set the correct file permissions.

20008019 LDE_PERMANENTKEY_CANT_OPEN

Reason:
A keyfile in ".../Load_key/Permanentkey.txt" can not be opened.

Application:
Please set the correct file permissions.

2000801A LDE_PERMANENTKEY_NO_KEYFILE

Reason:
A keyfile in ".../Load_key/Permanentkey.txt" was not found.

Application:
Set the suitable key file.

2000801B LDE_RESCUELOADING_NOV5

Reason:
Error in rescue loading.

Measure:
Please change the EPP.

2000801C LDE_RKL_ING_OPEN_ERR

Reason:
Error in RKL-ING key loading. The RKL ING key file is not loadable.

Application:
Set correct permissions for this file.

2000801D LDE_RKL_ING_RENAME_ERR

Reason:
Error in RKL-ING key loading. File "rkldata_ing.bin" cannot be written to.

Application:
Set correct permissions for this file.

June 2004 197


EPP Firmware Loader (LDE)

2000801E LDE_RKL_ING_UID_ERR

Reason:
The UID suitable for the EPP was not found in the "rkldata_ing.bin" keyloading file.

Application:
Supply a "rkldata_ing.bin" file with the UID suitable for the EPP.

2000801F LDE_RKL_ING_HASH_ERR

Reason:
Incorrect hash value of file "rkldata_ing.bin".

Application:
Place correct "rkldata_ing.bin" file in the directory.

20008020 LDE_RKL_ING_KCV_ERR

Reason:
A key KCV value in key file "rkldata_ing.bin" is not correct.

Application:
Place correct "rkldata_ing.bin" file in the directory.

20008021 LDE_RKL_ING_CFG_ERR

Reason:
Faulty "rkldata_ing.cfg" file.

Application:
Supply correct "rkldata_ing.cfg" file.

280070B2 LDE_FRM_NO_TERMINAL_DATA

Reason:
No terminal data available.

Application:
Enter terminal data.

28008401 LDE_FRM_FORMAT_ERR

Reason:
Wrong data format.

Application:
Check command.

198 June 2004


EPP Firmware Loader (LDE)

28008402 LDE_FRM_PROT_ERR

Reason:
Protocol error.

Application:
Repeat command.

28008403 LDE_FRM_HW_LOCK

Reason:
EPP hardware fault.

Measure:
Change EPP.

28008404 LDE_FRM_SECURITY_LOCK

Reason:
EPP locked.

Measure:
Change EPP.

28008405 LDE_UNKNOWN_CMD

Reason:
Unknown command.

Measure:
Inform service.

28008406 LDE_FRM_ADF_TO_LARGE

Reason:
EPP application is too large.

Measure:
Inform service.

28008407 LDE_FRM_WRONG_STATE

Reason:
Command not allowed in this state.

Application:
Check application.

June 2004 199


EPP Firmware Loader (LDE)

28008408 LDE_FRM_NO_ADF

Reason:
Required application not available in the EPP.

Application:
Load application into the EPP.

28008409 LDE_FRM_INTERNAL_ERR

Reason:
Internal EPP error.

Application:
Repeat command, if necessary change the EPP.

2800840C LDE_FRM_RAM_OVERFLOW

Reason:
EPP memory overflow.

Application:
Check whether any EPP application can be deleted.

2800840D LDE_FRM_LOAD_LEN

Reason:
Length error when loading an EPP application.

Measure:
Inform service.

2800840E LDE_FRM_CHECKSUM_ERR

Reason:
Checksum error when loading an EPP application.

Measure:
Inform service.

2800840F LDE_FRM_ADF_LOCKED

Reason:
Selected EPP application disabled.

200 June 2004


EPP Firmware Loader (LDE)

28008413 LDE_FRM_MAC_ERR

Reason:
MAC error when loading an EPP application.

Measure:
Inform service.

28008414 LDE_OPT_VERSION_ERR

Reason:
The firmware (ADF) that will be loaded has a lower version.

Measure:
Inform service.

28008432 LDE_OPT_KEY_BLOCKED

Reason:
The key is blocked.

Measure:
Inform service.

28008434 LDE_OPT_LDI_BLOCKED

Reason:
The LDI is blocked.

Measure:
Inform service.

28008435 LDE_OPT_CREATE_ERROR

Reason:
Can not create OPT database.

Measure:
Inform service.

28008436 LDE_OPT_NO_ADF

Reason:
There is no ADF in the EPP.

Measure:
Inform service.

June 2004 201


EPP Firmware Loader (LDE)

28008437 LDE_OPT_WRONG_STATE

Reason:
The OPT subsystem is in the wrong state.

Measure:
Inform service.

2800843B LDE_OPT_PARAM_ERR

Reason:
The parameter is wrong.

Measure:
Inform service.

2800843C LDE_OPT_OUTOFORDER

Reason:
The OPT system is out of order.

Measure:
Inform service.

28008447 LDE_OPT_VORINIT_ERR

Reason:
Error in the "VORINIT" state.

Measure:
Inform service.

28008448 LDE_OPT_REG_ERR

Reason:
Error while registration.

Measure:
Inform service.

28008449 LDE_OPT_NO_STD_LDI

Reason:
The data contains no standard LDI.

Measure:
Inform service.

202 June 2004


EPP Firmware Loader (LDE)

2800844C LDE_OPT_NO_DATABASE

Reason:
There is no OPT database in the EPP.

Measure:
Inform service.

2800844D LDE_OPT_NO_LDI

Reason:
The LDI is not in the database.

Measure:
Inform service.

June 2004 203


204 June 2004
ZKA 3.0 (ZKA)
StClass:
STCLASS_OK No error
STCLASS_ERROR_ZKA Error of the CSCWZKA.DLL

StCode:
20008000 ZKA_MEMORY_ALLOC_ERROR

Reason:
Not enough memory in the PC.

Measure:
Put more memory into the PC.

20008001 ZKA_FRM_UNDEF_ERROR

Reason:
The error number reported from the EPP is unknown.

Measure:
Inform service.

20008002 ZKA_GA_RESULT

Reason:
Invalid result of a dispensing operation supplied.

Application:
Supply defined value.

20008003 ZKA_UNKNOWN_TAG

Reason:
Unknown EPP parameter.

Application:
Supply the correct parameter; load more recent ZKA.DLL as required.

June 2004 205


ZKA 3.0 (ZKA)

20008004 ZKA_CASH_ID

Reason:
Unknown load function.

Application:
Load released load function; load more recent ZKA.DLL as required.

20008005 ZKA_NO_FRMFILE_REL

Reason:
Firmware file has no release ID.

Measure:
Copy correct firmware file onto disk.

20008006 ZKA_UNKNOWN_BRK

Reason:
Unknown break reason.

Application:
Supply valid break reason.

28007080 ZKA_FRM_KEY_NOT_VALID

Reason:
Invalid key.

Application:
Load a valid key.

28007082 ZKA_FRM_KEY_NOT_LOADED

Reason:
Key not loaded.

Application:
Load the key.

28007083 ZKA_FRM_NO_KGK

Reason:
The required KGK was not stored.

Application:
Load the required KGK.

206 June 2004


ZKA 3.0 (ZKA)

280070A2 ZKA_FRM_PIN_RETRIES

Reason:
Too frequent incorrect PIN entries.

Application:
Cancel transaction.

280070A3 ZKA_FRM_PIN_WRONG_L

Reason:
Incorrect PIN entry.

Application:
Cancel transaction.

280070A4 ZKA_FRM_LOAD_NOT_POSIBLE

Reason:
German GeldKarte cannot be loaded.

Application:
Cancel transaction.

280070B0 ZKA_FRM_INT_ERROR

Reason:
Internal EPP error.

Application:
Cancel transaction.

Measure:
Inform service.

280070B2 ZKA_FRM_NO_TERMINAL_DATA

Reason:
No terminal data available.

Application:
Enter terminal data.

280070B3 ZKA_FRM_AMOUNT_RETRIES

Reason:
Too frequent incorrect amounts.

Application:
Supply valid amount.

June 2004 207


ZKA 3.0 (ZKA)

280070B5 ZKA_FRM_AMOUNT_TO_LARGE

Reason:
Amount too large.

Application:
Supply valid amount.

280070B8 ZKA_FRM_NEED_LOGIN

Reason:
This function only allowed in operator mode.

Application:
Request operator login.

280070B9 ZKA_FRM_CURRENCY

Reason:
Wrong currency code.

Application:
Supply correct currency code.

280070BA ZKA_FRM_CHIP_TYPE

Reason:
Wrong chip type.

Application:
Reject chipcard.

280070C1 ZKA_FRM_WRONG_CC_DATA

Reason:
The chip data are wrong.

Application:
Check data.

280070C2 ZKA_FRM_WRONG_CC_MAC

Reason:
The chip data are wrong.

Application:
Check MAY key. Check command.

208 June 2004


ZKA 3.0 (ZKA)

280070E0 ZKA_FRM_ISO_TYPE_L

Reason:
Wrong ISO message type.

Application:
Supply correct message.

280070E1 ZKA_FRM_ISO_AKZ_L

Reason:
Wrong ISO processing code.

Application:
Supply correct message.

280070E2 ZKA_FRM_ISO_TRACE_L

Reason:
Wrong ISO trace number.

Application:
Supply correct message.

280070E3 ZKA_FRM_FRM_CHARGING_FEE

Reason:
Load fee is to high.

Application:
Supply valid load fee.

280070E4 ZKA_FRM_ISO_MAC_L

Reason:
Wrong ISO MAC.

Application:
Supply correct message.

280070E5 ZKA_FRM_ISO_RESP_L

Reason:
Wrong ISO response code.

Application:
Supply correct message.

June 2004 209


ZKA 3.0 (ZKA)

280070E6 ZKA_FRM_ISO_BMP62

Reason:
ISO error in BMP 62.

Application:
Supply correct message.

280070E7 ZKA_FRM_ISO_BMP62_AMOUNT

Reason:
ISO amount error in BMP 62.

Application:
Supply correct message.

280070E8 ZKA_FRM_ISO_COND_CODE

Reason:
Wrong ISO condition code.

Application:
Supply correct message.

280070E9 ZKA_FRM_ISO_BMP58

Reason:
ISO error in BMP 62.

Application:
Supply correct message.

280070EA ZKA_FRM_ISO_CARD_WRONG

Reason:
Wrong chipcard.

Application:
Reject chipcard.

280070EB ZKA_FRM_BANK_NUM_L

Reason:
Wrong ISO card accept identification code.

Application:
Supply correct message.

210 June 2004


ZKA 3.0 (ZKA)

280070EF ZKA_FRM_NO_DATA_BLOCK

Reason:
No further data blocks available in the EPP.

Measure:
Inform service.

280070F0 ZKA_FRM_FLOW_CONTROL_L

Reason:
Flow control error.

Application:
Follow specified order of steps.

280070F2 ZKA_FRM_MESSAGE_STRUCT

Reason:
Wrong message format.

Application:
Supply correct message.

280070F3 ZKA_FRM_CMD_NOT_POSIBLE

Reason:
Command not allowed.

Application:
Suppy correct command.

280070F4 ZKA_FRM_ADF_MAC

Reason:
Wrong MAC of internal command.

Application:
Repeat command; inform Service is necessary.

280070F5 ZKA_FRM_AMOUNT

Reason:
Wrong amount.

Application:
Check amount; supply correct amount.

June 2004 211


ZKA 3.0 (ZKA)

280070F6 ZKA_FRM_ADF_STATE

Reason:
Invalid internal EPP state.

280070F7 ZKA_FRM_CMD_LEN

Reason:
Wrong command length.

Application:
Check command.

280070F8 ZKA_FRM_PARA_CASH_ID

Reason:
Wrong parameter CACH-ID.

Application:
Check command.

280070F9 ZKA_FRM_ADF_LOCKED_L

Reason:
LOAD application in the EPP disabled.

Application:
Loading from chipcard not available.

280070FA ZKA_FRM_ISO_MESSAGE

Reason:
Wrong ISO message format.

Application:
Check command.

280070FB ZKA_FRM_CMD_CODE

Reason:
Wrong command code.

Application:
Check command.

212 June 2004


ZKA 3.0 (ZKA)

280070FC ZKA_FRM_CCC

Reason:
Wrong chip card command.

Application:
Check command.

280070FD ZKA_FRM_RND_NUMBER

Reason:
Wrong encrypted random number.

Application:
Check command.

280070FE ZKA_FRM_TID

Reason:
Wrong terminal ID.

Application:
Supply correct terminal ID.

280070FF ZKA_FRM_FUNCTION_L

Reason:
Function not allowed.

Application:
Check command.

28007191 ZKA_FRM_PARA_MODE

Reason:
Wrong parameter "operating mode".

Application:
Ensure correct "operating mode" parameter setting.

28007192 ZKA_FRM_PARA_MODE_AUT

Reason:
Wrong parameter "operating mode".

Application:
Ensure correct "operating mode" parameter setting.

June 2004 213


ZKA 3.0 (ZKA)

28007193 ZKA_FRM_PARA_DATE_TIME

Reason:
Parameter "date-time" is wrong.

Application:
Supply correct value.

28007194 ZKA_FRM_PIN_FORMAT

Reason:
Unknown PIN format.

Application:
Supply valid PIN format.

28007195 ZKA_FRM_NO_PIN

Reason:
No PIN input.

Application:
Enter PIN.

28007196 ZKA_FRM_WRONG_PIN

Reason:
PIN does not match card data.

Application:
Enter correct PIN.

28007198 ZKA_FRM_WRONG_KEY

Reason:
No valid key available (data expired).

Measure:
Load validated key.

28007199 ZKA_FRM_FBZ

Reason:
Operating error counter overflow.

Measure:
Reject chipcard.

214 June 2004


ZKA 3.0 (ZKA)

2800719A ZKA_FRM_RESULT

Reason:
Unknown result code.

Application:
Supply valid result code.

2800719F ZKA_FRM_MAC

Reason:
MAC for the supplied command is wrong.

Measure:
Inform service.

280071E0 ZKA_FRM_ISO_TYPE

Reason:
Wrong ISO message type.

Application:
Supply correct message.

280071E1 ZKA_FRM_ISO_AKZ

Reason:
Wrong ISO processing code.

Application:
Supply correct message.

280071E2 ZKA_FRM_ISO_TRACE

Reason:
Wrong ISO trace number.

Application:
Supply correct message.

280071E4 ZKA_FRM_ISO_MAC

Reason:
Wrong ISO MAC.

Application:
Supply correct message.

June 2004 215


ZKA 3.0 (ZKA)

280071E5 ZKA_FRM_ISO_RESP

Reason:
Wrong ISO response code.

Application:
Supply correct message.

280071EB ZKA_FRM_ISO_BANK_NUM

Reason:
Wrong card acceptor identification code.

Application:
Supply or enter correct card acceptor identification code.

280071EF ZKA_FRM_ISO_TID

Reason:
Wrong terminal ID.

Application:
Supply or enter correct terminal ID.

280071F0 ZKA_FRM_FLOW_CONTROL

Reason:
Flow control error.

Application:
Call correct (valid) function.

280071F2 ZKA_FRM_MESSAGE_STRUCT

Reason:
Wrong message format.

Application:
Supply correct message.

280071F5 ZKA_FRM_AMOUNT

Reason:
Wrong amount.

Application:
Supply correct amount.

216 June 2004


ZKA 3.0 (ZKA)

280071F6 ZKA_FRM_ADF_STATE

Reason:
Invalid internal EPP state.

Application:
Reload EPP application .

280071F7 ZKA_FRM_CMD_LEN

Reason:
Wrong command length.

Application:
Supply correct command.

280071F9 ZKA_FRM_ADF_LOCKED

Reason:
Authorization application in EPP disabled.

Application:
Reload EPP application.

280071FB ZKA_FRM_CMD_CODE

Reason:
Wrong command code.

Measure:
Inform service.

280071FD ZKA_FRM_RND_NUMBER

Reason:
Wrong encrypted ransom number.

Measure:
Inform service.

280071FF ZKA_FRM_FUNCTION

Reason:
Function not supported by the EPP.

Measure:
Inform service.

June 2004 217


ZKA 3.0 (ZKA)

28008401 ZKA_FRM_FORMAT_ERR

Reason:
Wrong data format.

Application:
Check command.

28008402 ZKA_FRM_PROT_ERR

Reason:
Protocol error.

Application:
Repeat command.

28008403 ZKA_FRM_HW_LOCK

Reason:
EPP hardware fault.

Measure:
Change EPP.

28008404 ZKA_FRM_SECURITY_LOCK

Reason:
EPP locked.

Measure:
Change EPP.

28008405 ZKA_UNKNOWN_CMD

Reason:
Unknown command.

Measure:
Inform service.

28008406 ZKA_FRM_ADF_TO_LARGE

Reason:
EPP application is too large.

Measure:
Inform service.

218 June 2004


ZKA 3.0 (ZKA)

28008407 ZKA_FRM_WRONG_STATE

Reason:
Command not allowed in this state.

Application:
Check application.

28008408 ZKA_FRM_NO_ADF

Reason:
Required application not available in the EPP.

Application:
Load application into the EPP.

28008409 ZKA_FRM_INTERNAL_ERR

Reason:
Internal EPP error.

Application:
Repeat command, if necessary change the EPP.

2800840C ZKA_FRM_RAM_OVERFLOW

Reason:
EPP memory overflow.

Application:
Check whether any EPP application can be deleted.

2800840D ZKA_FRM_LOAD_LEN

Reason:
Length error when loading an EPP application.

Measure:
Inform service.

2800840E ZKA_FRM_CHECKSUM_ERR

Reason:
Checksum error when loading an EPP application.

Measure:
Inform service.

June 2004 219


ZKA 3.0 (ZKA)

2800840F ZKA_FRM_ADF_LOCKED

Reason:
Selected EPP application disabled.

28008413 ZKA_FRM_MAC_ERR

Reason:
MAC error when loading an EPP application.

Measure:
Inform service.

220 June 2004


Printer (general)
StClass:
STCLASS_OK No error
STCLASS_ERROR_PRT Error of the CSCWPRT.DLL

StCode:
20008001 PRT_NO_DLL_FILE

Reason:
No entry was found in Registry under the keyword DLLNAME.

Measure:
Check the keyword DLLNAME in Registry.

20008002 PRT_PRT_FILE_NOT_FOUND

Reason:
The printer control code file e.g. ND97.PRN, was not found.

Measure:
Check whether the printer control code file is entered in <CSCROOT>\BIN.
Check whether the correct name has been entered in Registry under the keyword PRNFILE (e.g.
ND97 for ND97-PRN).

20008003 PRT_PRT_FILE_OPEN_FAILED

Reason:
The printer control code file could not be opened.

Measure:
Check the access rights and attributes of this file.

20008004 PRT_BAD_PRT_FILE

Reason:
Bad format of the printer control code file.

Measure:
Copy the printer control code file from the release diskette, e. g. ND97.PRN, into <CSCROOT>\BIN
on the CSC.

June 2004 221


Printer (general)

20008005 PRT_NO_MACROEND

Reason:
Invalid format of the macro.

Application:
Check the macro definition in the application program.

20008006 PRT_FMT_FILE_NOT_FOUND

Reason:
The format file is not available.

Application:
Check the FMT file specified by the application.

Measure:
Check whether the FMT file specified by the application is available.

20008007 PRT_FMT_FILE_OPEN_FAILED

Reason:
OPEN error of the format file.

Measure:
Check the access rights and attributes of this file.

20008008 PRT_BAD_FMT_FILE

Reason:
Bad format of the format file.

Measure:
Translate the format file using the FMTGEN.EXE tool.

20008009 PRT_FALSE_STATUS_LEN

Reason:
Error while transmitting the status buffer.

Application:
Check the length specification in the status command.

Measure:
The printer can send an invalid length, therefore check the printer hardware

222 June 2004


Printer (general)

2000800A PRT_BUFFER_TO_SHORT

Reason:
The print buffer is too small.

Application:
Split the print command into a number of print commands.

2000800B PRT_NO_TEXT_NUMBER

Reason:
No text from the FMT file found.

Application:
An invalid descriptor number in the FMT file was referenced.

Measure:
Check whether the correct FMT file is available.

2000800C PRT_NO_PRNSYM

Reason:
No macro symbol was found.

Measure:
Check whether a correct symbol such as # was entered in Registry under the PRNSYM keyword.
This symbol is used to identify a macro.

2000800D PRT_INVALID_TIME

Reason:
An invalid monitoring time is entered in the TIME keyword in Registry.

Measure:
Check Registry.

2000800E PRT_INVALID_AGGREGATE

Reason:
Invalid printer aggregate.

Application:
Check whether a correct aggregate name was passed from the application.

Measure:
Check the aggregate in Registry.

June 2004 223


Printer (general)

2000800F PRT_MAX_SPACE

Reason:
Formatting error (internal error).

Measure:
Report the error log of this entry to Service.

20008010 PRT_PRT_DLL_NOT_FOUND

Reason:
The printer-specific DLL could not be found.

Measure:
Check whether the printer-specific DLL is in <CSCROOT>\DLL.
Check whether the correct DLL name is entered in Registry with the keyword DLLNAME.

20008011 PRT_PRT_DLL_OPEN_FAILED

Reason:
The printer-specific DLL could not be opened.

Measure:
Check the access rights and attributes of this file.

20008012 PRT_INVALID_INI_PARAM

Reason:
Error in Registry section [CSCPRT].

Measure:
Check Registry.

20008013 PRT_FORMAT_ERROR

Reason:
Unknown string format specification.

Application:
Check the print buffer in the application program.

224 June 2004


Printer (general)

20008014 PRT_INVALID_LOGICAL_ID

Reason:
The logical ID specified in the Open/GetRelease command is invalid.

Application:
Check application program.
Check the logical ID in Registry.

Measure:
Consult with the application programmer.
Modify Registry if necessary.

20008015 PRT_MALLOC_ERROR

Reason:
Memory, used for formatting could not be allocated.

Application:
Check the memory size.

20008100 PRT_INVALID_LED

Reason:
Wrong value for LED, LED_FLASH or LED_FREQ in Registry.

Measure:
Check the parameters LED, LED_FLASH and LED_FREQ in Registry.

StWarn:
20009000 PRT_WARN_LED

Reason:
The device handler was configured to switch LEDs when paper output. An error occurred when
accessing the SEL DH to switch the LEDs.

Measure:
Check the configuration of PRT and SEL device handler.

June 2004 225


226 June 2004
ND05 printer / PMxx / Document reader
StClass:
STCLASS_OK No error
STCLASS_ERROR_ND05 Error of the CSCWND05.DLL

StCode:
20008117 PRT_WRONG_MODE

Reason:
The application try to use a passbook API-function in the receipt mode or a receipt API-function in
the passbook mode.

Application:
Check the passbook handling and the receipt handling.

20008118 PRT_ZEKOSA_WRITE_ERROR

Reason:
An error has been detected during the ZEKOSA write job.

Application:
Retry write job; if error recurs: eject passbook.

Measure:
If the error occurs frequently: check the printer device and, if necessary, replace it.

20008119 PRT_ZEKOSA_READ_LRC

Reason:
The LRC character of the ZEKOSA data does not match the recording on the ZEKOSA.

Application:
Repeat read job; if error occurs again: eject passbook.

Measure:
If the error occurs frequently: check the printer device and, if necessary, replace it.

June 2004 227


ND05 printer / PMxx / Document reader

20008120 PRT_ZEKOSA_READ_PARITY

Reason:
A parity error has been detected on the ZEKOSA track during a read job.

Application:
Repeat read job; if error occurs again: eject passbook.

Measure:
If the error occurs frequently: check the printer device and, if necessary, replace it.

20008121 PRT_ZEKOSA_READ_NO_DATA

Reason:
The passbook contains no readable data in the ZEKOSA track specified in the job or passbook
invalid inserted.

Application:
Eject passbook.

20008122 PRT_ZEKOSA_READ_NO_STX

Reason:
The start character of the ZEKOSA data specified in the job is incorrect or the ZEKOSA reader unit
is defective.

Application:
Eject passbook.

Measure:
If the error occurs frequently: check the printer device and, if necessary, replace it.

20008123 PRT_ZEKOSA_READ_ERROR

Reason:
Data error on ZEKOSA track. Missing or incorrect end character, ZEKOSA data.

Application:
Eject passbook.

28008100 PRT_NO_PAPER

Reason:
No form inserted.

Application:
Respond as required by application.

228 June 2004


ND05 printer / PMxx / Document reader

28008101 PRT_PAPER_JAM

Reason:
Form did not leave form station after an eject command (photosensors do not become free; form
foot has been run over; paper residues on photosensors; manual manipulation of vertical position;
excessive form length; faulty logic; photosensors, cables, drives; stiffly moving or faulty
mechanism).

Measure:
Open printer and remove form manually. Clean photosensors with compressed air or soft cleaning
brush, if required. Inform Customer Service if error occurs again.

28008102 PRT_DATA_TRANSMISSION_ERROR

Reason:
Error during communication with printer.
Interface parameters (baud rate, data bits, stop bits) set incorrectly.

Application:
Check interface transmission parameters.

Measure:
Check hardware / line.

28008103 PRT_SW_SYNTAX_ERROR

Reason:
Internal error in the printer device control logic.

Measure:
Call Customer Service.

28008104 PRT_SW_SEMANTIK_ERROR

Reason:
Internal error in the printer device control logic.

Measure:
Call Customer Service.

28008105 PRT_NO_ANSWER

Reason:
No message from Document reader module. Error see operator panel document reader. Otherwise
V.24 line faulty.

Measure:
Check printer, check line. Switch printer online. Inform Customer Service if error occurs again.

June 2004 229


ND05 printer / PMxx / Document reader

28008106 PRT_HW_MAIN_BOARD_ERROR

Reason:
Hardware error in the printer controller.

Measure:
Call Customer Service.

28008107 PRT_HW_ERROR_HOR

Reason:
Error on initializing or in running operation. Cause:
- faulty motor
- open connecting cables
- faulty photosensor
- logic error on main board
- stiffly moving mechanism
- faulty receiver in carrier
- contamination in the region of the platen.

Measure:
Remove contamination or paper residues in the region of the platen. Inform Customer Service if
error occurs again.

28008108 PRT_PAPER_WIDE

Reason:
Print job exceeds right forms edge. Forms width does not fit current application.

Application:
Insert lager form or check application.

28008109 PRT_HW_ERROR_ZEKOSA

Reason:
Hardware error in ZEKOSA unit.

Measure:
Call Customer Service.

230 June 2004


ND05 printer / PMxx / Document reader

2800810A PRT_HW_ERROR_BELEG

Reason:
Error on initializing or while operating the motor in the document feeder. Cause:
- faulty motor
- open connecting cables
- faulty photosensor
- logic error on main board
- binding mechanism.

Measure:
Call Customer Service.

2800810B PRT_NO_PAPER_ACCEPT

Reason:
Inserted form was rejected by printer.

Application:
Respond as required by application.

2800810C PRT_REJECT_SLOT_FULL

Reason:
Message which indicates that the set limit for the reject box has been exceeded.

Measure:
Empty the reject box. Possibly increase capacity of reject box via software.

2800810D PRT_WRONG_STATUS

Reason:
Hardware error printer

Measure:
Call Customer Service.

2800810E PRT_PRINTER_STOP

Reason:
Hardware error (cover open, stop key pressed, initialization)
The printer is in a recovery routine.

Application:
Wait a moment and try again.

June 2004 231


ND05 printer / PMxx / Document reader

2800810F PRT_PRINTER_ERROR

Reason:
Hardware error, printer offline

Measure:
Call Customer Service.

28008110 PRT_PAPER_TRAY

Reason:
Customer did not remove document from output slot or there is still a form in the print unit.

Application:
Move document into reject box.

28008111 PRT_MORE_ERRORS

Reason:
Printer hardware error.

Application:
Terminate applications requiring the printer. Call printer status.

Measure:
Check printer (self-test), if necessary inform service.

28008112 PRT_NO_PAPER_REJECT

Reason:
Paper jam in paper path.

Measure:
Check paper path, sensor. Remove paper jam.

28008113 PRT_WRONG_PARAMETER

Reason:
Invalid parameter value.

Application:
Check application program.

28008114 PRT_SHUTTER_ERROR

Reason:
Shutter error.

Measure:
Check the shutter.

232 June 2004


ND05 printer / PMxx / Document reader

28008115 PRT_PAPER_LENGTH

Reason:
The document is too short. It cannot processed from the device.

Application:
Remove document.

28008116 PRT_WRONG_PAGE

Reason:
The printer cannot read a page number from a passbook.

Application:
Check the correct read position of page code.

Measure:
- Check the availability of the page code.
- Check the page code position on the passbook side.

28008124 PRT_WRONG_LINE

Reason:
The optical mark reader cannot find the first printed line within a defined read area of a passbook.

Measure:
Check the correct read area position.
Inform Customer Service if error occurs again.

28008125 PRT_NO_PARK_STATION

Reason:
Try to transport a passbook/document into the park position, although the park box is not available.

Application:
Check application program (test of the printer configuration).

Measure:
Check the availability of the park box.

28008126 PRT_NO_PAPER_PARKED

Reason:
Try to transport a passbook/document from the park position into the print position, although the
park position is empty.

Application:
Check application program.

June 2004 233


ND05 printer / PMxx / Document reader

28008127 PRT_PAPER_PARKED

Reason:
Try to transport a passbook/document into the park position, although the park position is not
empty.

Application:
Check application program.

28008128 PRT_DISPENSE_BOX_NOT_OK

Reason:
Dispenser box is empty or is not available.

Application:
Check the dispenser box status.

Measure:
Check the availability of the dispense box.

28008129 PRT_UNIT_NOT_AVAILABLE

Reason:
The called printer hardware unit is not available.

Application:
Check the printer capabilities.

Measure:
Check the availability of the printer hardware unit.

2800812A PRT_SYNTAX_ERROR_ZEKOSA

Reason:
The printer get ZEKOSA data out of the valid data area (0x30 - 0x3F).

Application:
Check the write ZEKOSA data handling.

2800812B PRT_COVER_OPEN

Reason:
Cover was open.

Measure:
Check the cover or check the cover switch.

234 June 2004


ND05 printer / PMxx / Document reader

2800812C PRT_TURN_UNIT_ERROR

Reason:
Error in the paper turn unit: The passbook was prevented from closing.

Application:
Try to find a valid page and to repeat the page-turn-over procedure. Output the passbook if the
error keeps occurring.

2800812D PRT_UNIT_ERROR_RETRACT

Reason:
Error in the paper turn unit: The passbook was prevented from closing; however, the passbook had
to be retracted in the park station.

Application:
Abort transaction.

2800812E PRT_WRONG_PAGE_LINE

Reason:
By the using of the command "line finding and reading of page number" the optical mark reader
cannot find the first printed line within a defined read area of a passbook or cannot read a page
number from a passbook.

Application:
- Check the availability of the page code.
- Check the page code position on the passbook side.
- Check the correct read area position.
Inform Customer Service if error occurs again.

2800812F PRT_WRONG_OMR_CMD

Reason:
By the using of the command "switch the alternate algorithm for last line finding" the function cannot
executed, because the called printer hardware does not make the function available. For executing
the command the following components are necessary:
- printer firmware PMxx 97597-04
- auxiliary electronics 04
- OMR firmware > 03

Measure:
Check the availibility of the described components. If necessary inform Customer Service.

June 2004 235


ND05 printer / PMxx / Document reader

28008130 PRT_ADD_ON_BOARD_ERROR

Reason:
Error on add on electronic or turn unit: Cause:
- no response of the add on electronic
- turn unit error
- faulty photosensor in the region of the platen.

Measure:
Check the turn unit or the photosensor in the region of the platen or the add on electronic.
Inform Customer Service if error occurs again.

236 June 2004


Scanner module (SCAN)
StClass:
STCLASS_OK No error
STCLASS_ERROR_SCAN Error of the CSCWSCAN.DLL

StCode:
20008000 SCAN_DRIVER_NOT_FOUND

Reason:
Recognition unit driver not found.

Measure:
Check configuration.

20008001 SCAN_DRIVER_OPEN_FAILED

Reason:
Cannot open recognition unit driver.

Measure:
Check configuration.

2000800B SCAN_INVALID_BOS_VERSION

Reason:
The loaded scanner firmware does not match to the scanner hardware.

Measure:
- Check the loaded Basic Operating System (BOS). The version of the loaded BOS must be greater
than 5.0.
- The BOSKFZ version will be needed for the a DIN A4 scanner hardware and the BOS_AT version
will be needed for the DIN A6 scanner hardware.

June 2004 237


Scanner module (SCAN)

2000800C SCAN_INVALID_IMAGE_FORMAT

Reason:
The desired image format does not match the scanner hardware. A DIN-A4 scanner hardware can
only work in binary mode.
No image loaded.

Measure:
Check the image format specification of the CscPrtImage function. A form must first be read
(scanned) before a image can be used.

2000800D SCAN_TMP_FILE_FAILED

Reason:
The scanner device handler is uses the temporary file IMAGE.TMP in the path CSCW32 or
<CSCROOT> for the image handling. This file cannot open.

Measure:
Check the validity of the path CSCW32 or <CSCROOT>.

2000800E SCAN_OUT_FILE_OPEN_FAILED

Reason:
The specified image output file cannot open.

Measure:
Check the validity of the output file and the appropriate path.

2000800F SCAN_IMAGE_CONVERT_FAILED

Reason:
The scanner device handler cannot convert the received image to the desired image format.

Measure:
Report the error log of this entry to service.

20008010 SCAN_INVALID_IMAGE_SECTION

Reason:
The scanner found no image section for the desired read area or the scanner does not recognize
the form type.

Measure:
Check the loaded form description if the desired read area is defined.

238 June 2004


Scanner module (SCAN)

20008100 SCAN_RUL_INVALID_FILENAME

Reason:
Filename in command line is invalid.

Measure:
Check the loader command line.

20008101 SCAN_RUL_INVALID_CMD_LINE_ARG

Reason:
Loader command line argument is invalid.

Measure:
Check the loader command line.

20008102 SCAN_RUL_CTRL_FILE_OPEN_ERROR

Reason:
Cannot open the control file.

Measure:
Check the control file.

20008103 SCAN_RUL_DLD_FILE_OPEN_ERROR

Reason:
The download file (name, path) specified in the control file could not be opened.

Measure:
Check the download file.

20008104 SCAN_RUL_CTRL_FILE_READ_ERROR

Reason:
Cannot read the control file.

Measure:
Check the control file,

20008105 SCAN_RUL_DLD_FILE_READ_ERROR

Reason:
Cannot read a download file.

Measure:
Check the download file.

June 2004 239


Scanner module (SCAN)

20008106 SCAN_RUL_CTRL_FILE_INVALID_CMD

Reason:
Found invalid command within the download file.

Measure:
Check the download file

20008107 SCAN_RUL_DRV_WRITE_ERROR

Reason:
The loader cannot write a command to the recognition unit.

Measure:
Restart system and start loader again.

20080001 SCAN_RU_ILL_CMD

Reason:
Invalid call to recognition unit driver.

Measure:
Report the error log of this entry to Service.

20080002 SCAN_RU_ACCESS_ERROR

Reason:
Insufficient memory access rights or invalid pointer.

Measure:
Report the error log of this entry to Service.

20080003 SCAN_RU_BOARD_MISSING

Reason:
Recognition unit not found.

Measure:
Check the parameters of the recognition unit driver. If they are correct, check the hardware.

20080004 SCAN_RU_INVALID_CMD_FORMAT

Reason:
The recognition unit driver received invalid data from the recognition unit.

Application:
Abort the current transaction.

Measure:
Check the hardware if necessary.

240 June 2004


Scanner module (SCAN)

20080005 SCAN_RU_DATA_AVAILABLE

Reason:
A command could not be transmitted to the recognition unit.

Application:
Abort the current transaction.

Measure:
Check the hardware if necessary.

20080006 SCAN_RU_NOT_READY

Reason:
Recognition unit is not ready to communicate with the driver.

Application:
Abort the current transaction.

Measure:
Check the hardware if necessary.

20080007 SCAN_RU_CS_ERROR

Reason:
Checksum error reported by the recognition unit.

Application:
Abort the current transaction.

Measure:
Check the hardware if necessary.

20080008 SCAN_RU_CS_TIMEOUT

Reason:
Timeout during checksum calculation.

Application:
Abort the current transaction.

Measure:
Check the hardware if necessary.

June 2004 241


Scanner module (SCAN)

20080009 SCAN_RU_COMM_TIMEOUT

Reason:
Timeout during a data transfer from/to the recognition unit.

Application:
Abort the current transaction.

Measure:
Check the hardware if necessary.

2008000A SCAN_RU_READ_TIMEOUT

Reason:
A READ command could not be executed in the specified monitoring time.

Application:
Abort the current transaction.

Measure:
Check the hardware if necessary.

2008000B SCAN_RU_INVALID_OUTLEN

Reason:
Recognition unit driver called with an insufficient buffer lenght.

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to Service.

2008000C SCAN_RU_INVALID_PTR

Reason:
Driver called with an invalid pointer.

Measure:
Report the error log of this entry to Service.

2008000D SCAN_RU_NO_STS

Reason:
State of the recognition unit could not be read.

Measure:
Check the parameters of the recognition unit driver. If they are correct, check the hardware.

242 June 2004


Scanner module (SCAN)

2008000E SCAN_RU_DMA_TIMEOUT

Reason:
Timeout at DMA transfer.

Application:
Abort the current transaction.

Measure:
Check if there is a DMA conflict. Check the hardware if necessary.

28008002 SCAN_INVALID_QUITT

Reason:
The recognition unit returns an unexpected acknowledge.

Application:
Abort the current transaction.

Measure:
Check the recognition unit if necessary.

28008003 SCAN_CHECKSUM_ERROR

Reason:
Checksum error.

Application:
Abort the current transaction.

Measure:
Check the recognition unit if necessary.

28008004 SCAN_INVALID_FORM

Reason:
The form size of a scanned document is invalid.

Application:
Abort the current transaction.

Measure:
Check the form.

28008005 SCAN_HARDWARE_ERROR

Reason:
Scanner hardware error.

Measure:
Check the hardware.

June 2004 243


Scanner module (SCAN)

28008006 SCAN_FIRMWARE_NOT_LOADED

Reason:
The scanner firmware is not loaded.

Measure:
Start the firmware loader.

28008007 SCAN_TIMEOUT_VID_SCAN

Reason:
The scanner module cannot recognize a transported form.

Application:
Abort the current transaction.

Measure:
Check the transport.

28008008 SCAN_HARDWARE_XM_ERROR

Reason:
Scanner hardware error (internal error)

Application:
Abort the current transaction.

Measure:
Check the recognition unit if necessary.

28008009 SCAN_HARDWARE_UQ_ERROR

Reason:
Scanner hardware error (internal error)

Application:
Abort the current transaction.

Measure:
Check the recognition unit if necessary.

2800800A SCAN_DRV_WRITE_ERROR

Reason:
Cannot write a command to the recognition unit.

Application:
Abort the current transaction.

Measure:
Check the recognition unit if necessary.

244 June 2004


ND71, ND74, ND98, ND9A, ND9C, ND9E, TH30 printer
StClass:
STCLASS_OK No error
STCLASS_ERROR_ND71 Error of the CSCWND71.DLL

StCode:
20008009 PRT_FALSE_STATUS_LEN

Reason:
Error while transmitting the status buffer.

Application:
Check the length specification in the status command.

Measure:
The printer can send an invalid length, therefore check the printer hardware.

20008201 LDR_INI_FILE_OPEN_FAILED

Reason:
Cannot open the control file ND9X.INI in the appropriate directory.

Measure:
Check the control file ND9X.INI.

20008202 LDR_INI_FILE_READ_ERROR

Reason:
Cannot read the control file ND9X.INI.

Measure:
Check the control file ND9X.INI.

20008203 LDR_INVALID_FILE

Reason:
Cannot open a file or checksum of a file to be loaded is not correct.

Measure:
The file is probably corrupted. Check the file.

June 2004 245


ND71, ND74, ND98, ND9A, ND9C, ND9E, TH30 printer

20008204 LDR_FILE_ACCESS_ERROR

Reason:
Cannot read the file to be loaded.

Measure:
Check the file.

20008205 LDR_INVALID_MODID

Reason:
File to be loaded has an invalid module id.

Measure:
Check the file.

20008206 LDR_FRM_LOADER_NOT_READY

Reason:
The expected response of the Firmware Loader is not correct.

Application:
Repeat the last API-function to start the download process again. If the error occurs again report
this error log to Service.

20008207 LDR_INVALID_LOADED_FILE

Reason:
Invalid logo type by the loading of a logo for the printer ND9C or downloaded file data do not reach
the firmware controller correctly.

Application:
Repeat the last API-function to start the download process again. If the error occurs again report
this error log to Service.

Measure:
Check the valid of the logo file for the printer ND9C.

20008208 LDR_INVALID_FIRMWARE

Reason:
A loaded file does not fit to the printer hardware, for example loading a ND9E firmware file into a
ND9C printer hardware.

Measure:
Check the entered files in the control file ND9X.INI.

246 June 2004


ND71, ND74, ND98, ND9A, ND9C, ND9E, TH30 printer

28008100 PRT_DEVICE

Reason:
Printer hardware error.

Application:
Terminate applications requiring the printer.

Measure:
Check printer (self-test), if necessary inform service.

28008101 PRT_DEVICE_CMD_REC

Reason:
Loss of command after device error. A printer command was not correctly processed.

Application:
By sensing the status, check whether the printer is OK again, then repeat the command.
Alternatively remove the printer from service.

Measure:
Check the hardware

28008102 PRT_MEMORY

Reason:
Hardware error: error in memory test (RAM and ROM), backup RAM faulty.

Measure:
Check hardware and replace memory if required.

28008103 PRT_FORMAT_LOGO

Reason:
Syntax error in the ESCAPE sequence for loading LOGO.

Application:
Transfer correct LOGO format

28008104 PRT_PARITY

Reason:
A parity error is returned from the printer when faulty characters are received.

Measure:
Check the hardware. Inform Customer Service if error occurs again.

June 2004 247


ND71, ND74, ND98, ND9A, ND9C, ND9E, TH30 printer

28008105 PRT_CHECKSUM

Reason:
A checksum error is set when
- the logo area,
- the loadable character set
- the parameter area
have a faulty checksum.

Application:
Change application program.
Check checksum.

Measure:
Check the hardware (Zero power Ram).
Issue reset job or press key Reset form.

28008106 PRT_POWER_LOST

Reason:
Short-term power failed on during operation.

Application:
If necessary, repeat the print.

Measure:
Check the hardware. Inform Customer Service if error occurs again.

28008107 PRT_BON_PAPER_END

Reason:
Paper-out condition or paper jam. The current form is still printed.

Application:
If the application cannot run without receipt output, it must be terminated, otherwise no specific
reactions are required.

Measure:
Load paper, if necessary check printer hardware (paper feeder, sensor), remove paper jam.

28008108 PRT_BON_PAPER_END_FIN

Reason:
Loss of command after receipt paper end. A command was sent from the application, although
PRT_BON_PAPER_END was signaled.

Measure:
Replenish receipt paper roll and repeat command.

248 June 2004


ND71, ND74, ND98, ND9A, ND9C, ND9E, TH30 printer

28008109 PRT_BON_PAPER_JAM

Reason:
Receipt paper jam. Receipt could not be correctly processed.

Measure:
Check paper feed.

2800810A PRT_BON_PAPER_JAM_CMD_REC

Reason:
Loss of command after paper jam. The command was sent and could not be correctly executed
because of paper jam.

Measure:
Check paper feed and repeat command.

2800810B PRT_JOURNAL_PAPER_END

Reason:
Paper-out condition or paper jam. The current form is still printed

Application:
If the application cannot run without receipt output, it must be terminated, otherwise no specific
reactions are required.

Measure:
Load paper, if necessary check printer hardware (paper feeder, sensor), remove paper jam

2800810C PRT_JOURNAL_PAPER_END_FIN

Reason:
Loss of command after receipt paper end. A command was sent from the application, although
PRT_JOURNAL_PAPER_END was signaled.

Measure:
Replenish journal roll and repeat command.

2800810D PRT_JOURNAL_PAPER_TEAR

Reason:
Journal paper tear.

Application:
If the application cannot run without receipt output, it must be terminated, otherwise no specific
reactions are required.

Measure:
Load paper, if necessary check printer hardware (paper feeder, sensor), remove paper jam.

June 2004 249


ND71, ND74, ND98, ND9A, ND9C, ND9E, TH30 printer

2800810E PRT_JOURNAL_PAPER_TEAR_CMD_REC

Reason:
Loss of command after receipt paper end. A command was sent from the application, although
PRT_JOURNAL_PAPER_TEAR was signaled.

Measure:
Load journal roll again and repeat command.

2800810F PRT_SWITCH

Reason:
The door is not properly closed

Measure:
Close door; if necessary check printer disconnecting switch.

28008110 PRT_SWITCH_CMD_REC

Reason:
Loss of command because of open CSC door. A command was sent from the application, although
PRT_SWITCH was signaled.

Measure:
Close CSC door and repeat command.

28008111 PRT_MORE_ERRORS

Reason:
Printer hardware error

Application:
Terminate applications requiring the printer. Call printer status.

Measure:
Check printer (self-test), if necessary inform service.

28008112 PRT_MARK_ERROR

Reason:
By activated mark, recognition a mark is not found.
Paper jam, paper skew, bad/missing mark on paper, dirty/faulty photosensor, loaded paper does
not meet paper specification.

Measure:
Check paper guide. Inform customer service if problem occurs again.

250 June 2004


ND71, ND74, ND98, ND9A, ND9C, ND9E, TH30 printer

StWarn:
28000001 PRT_WARN_BON_PAPER_LOW

Reason:
"Receipt paper low" warning.
The device only contains the preset quantity of receipts.

Application:
Inform operator to load paper.

Measure:
The next time the CSC is maintained, the paper supply for receipts should be replenished.

28000002 PRT_WARN_JOURNAL_PAPER_LOW

Reason:
Journal paper low warning
The device only contains the preset minimum quantity of paper.

Application:
Inform operator to load paper.

Measure:
The next time the CSC is maintained, the paper supply for receipts should be replenished.

28000003 PRT_WARN_BON_SENSOR

Reason:
There is still a receipt in the output chute at an OPEN on the printer. This may cause a paper jam
during the next transaction.

Application:
Inform operator to remove the receipt.

Measure:
Remove the receipt.

June 2004 251


252 June 2004
ND79 printer
StClass:
STCLASS_OK No error
STCLASS_ERROR_ND79 Error of the CSCWND79.DLL

StCode:
28008100 PRT_DEVICE

Reason:
Printer hardware error

Application:
Terminate applications requiring the printer.

Measure:
Check printer (self-test), if necessary inform service

28008101 PRT_DEVICE_CMD_REC

Reason:
Loss of command after device error. A printer command was not correctly processed.

Application:
By sensing the status, check whether the printer is OK again, then repeat the command.
Alternatively remove the printer from service.

Measure:
Check the hardware

28008103 PRT_FORMAT_LOGO

Reason:
Syntax error in the ESCAPE sequence for loading LOGO.

Application:
Transfer correct LOGO format

June 2004 253


ND79 printer

28008104 PRT_PARITY

Reason:
A parity error is returned from the printer when faulty characters are received.

Measure:
Check the hardware. Inform Customer Service if error occurs again.

28008106 PRT_POWER_LOST

Reason:
Short-term power failed on during operation.

Application:
If necessary, repeat the print.

Measure:
Check the hardware. Inform Customer Service if error occurs again.

28008107 PRT_BON_PAPER_END

Reason:
Paper-out condition or paper jam. The current form is still printed.

Application:
If the application cannot run without receipt output, it must be terminated, otherwise no specific
reactions are required.

Measure:
Load paper, if necessary check printer hardware (paper feeder, sensor), remove paper jam.

28008108 PRT_BON_PAPER_END_FIN

Reason:
Loss of command after receipt paper end. A command was sent from the application, although
PRT_BON_PAPER_END was signaled.

Measure:
Replenish receipt paper roll and repeat command.

28008109 PRT_BON_PAPER_JAM

Reason:
Receipt paper jam. Receipt could not be correctly processed.

Measure:
Check paper feed.

254 June 2004


ND79 printer

2800810A PRT_BON_PAPER_JAM_CMD_REC

Reason:
Loss of command after paper jam. The command was sent and could not be correctly executed
because of paper jam.

Measure:
Check paper feed and repeat command.

28008111 PRT_MORE_ERRORS

Reason:
Printer hardware error

Application:
Terminate applications requiring the printer. Call printer status.

Measure:
Check printer (self-test), if necessary inform service.

28008112 PRT_SERVICE_POSITION

Reason:
The printer is in service position.

Application:
Place printer in working position.

28008113 PRT_USER_ERROR

Reason:
Defective control instruction. Programming error
Incorrect control sequence or paper low message limit exceeded.

Application:
Check application program.

28008114 PRT_SERVICE_POSITION_CMD_REC

Reason:
Job lost while "printer in service position".
A job was sent although the printer was still in service position.

Application:
Place printer in working position and repeat job.

June 2004 255


ND79 printer

StWarn:
28000001 PRT_WARN_BON_PAPER_LOW

Reason:
"Receipt paper low" warning.
The device only contains the preset quantity of receipts.

Application:
Inform operator to load paper.

Measure:
The next time the CSC is maintained, the paper supply for receipts should be replenished.

28000003 PRT_WARN_BON_SENSOR

Reason:
There is still a receipt in the output chute at an OPEN on the printer. This may cause a paper jam
during the next transaction.

Application:
Inform operator to remove the receipt.

Measure:
Remove the receipt.

28000004 PRT_WARN_LAST_BON

Reason:
Receipt paper low warning (last receipt printing).
The last receipt to be processed is being printed.

Measure:
Inform operator to load paper.

256 June 2004


ND75, ND75S, ND94 printer
StClass:
STCLASS_OK No error
STCLASS_ERROR_ND94 Error of the CSCWND94.DLL

StCode:
20008111 PRT_MORE_ERRORS

Reason:
Printer hardware error

Application:
Terminate applications requiring the printer. Call printer status.

Measure:
Check printer (self-test), if necessary inform service.

28008100 PRT_VOLTAGE

Reason:
Hardware error: error in the low-voltage power supply

Measure:
Check hardware and replace power supply/controller if required.

28008101 PRT_CARRIER

Reason:
The carrier was moved manually or does not reach its home position.

Measure:
Issue reset job or press key Reset form.

28008102 PRT_MEMORY

Reason:
Hardware error: error in memory test (RAM and ROM), backup RAM faulty.

Measure:
Check hardware and replace memory if required.

June 2004 257


ND75, ND75S, ND94 printer

28008103 PRT_PAPER_END

Reason:
The paper is used up completely. The residual paper is moved automatically out of the print path.

Measure:
Load new paper before next print job.

28008104 PRT_NO_MARK

Reason:
Paper jam, paper skew, bad/missing mark on paper, dirty/faulty photosensor, loaded paper does
not meet paper specification.

Measure:
Check paper guide. Inform customer service if problem occurs again.

28008105 PRT_RESET_ERROR_DRUM

Reason:
Reset switch on the drum is faulty, drive belt is faulty, stepper motor is faulty.

Measure:
Contact Customer Service.

28008106 PRT_RESET_ERROR_KNIFE

Reason:
The cutter is binding.

Measure:
The cutter did not reach one of the two end switches within a monitoring period. Cutter motor is
faulty. Contact Customer Service.

28008107 PRT_TRANSPORT_ERROR

Reason:
Paper jam in paper path.

Measure:
Check paper path, sensor: Remove paper jam.

28008108 PRT_COLLECTING_TRAY_FULL

Reason:
Programming error:
An attempt is made to feed more than 10 forms into the stacker.

Measure:
Inform system administrator.

258 June 2004


ND75, ND75S, ND94 printer

28008109 PRT_OUTPUT_SLOT_OCCUPIED

Reason:
Programming error: the receipt(s)/form(s) were not removed before issuing a new print job.

Application:
The application must ensure, via the status job, that the removal stacker is free prior to a transport
job.

Measure:
Transport of receipts/forms by means of the respective job or by pressing the respective button on
the print unit.

2800810A PRT_FONT_SET_NOT_FOUND

Reason:
Access to a non-existent font module.

Application:
Select other character set

Measure:
Install font module

2800810B PRT_PAPER_STILL_IN_TONGS

Reason:
Forms in gripper after 2 reject attempts or customer removed forms during reject attempt.
Static charge of the drum. The forms in the reject box are fanned up and jam transport.
If customer has removed forms: undefined removal

Application:
"Reset form" job . If the error remains: see Measure; otherwise continue with the application.

Measure:
Check transport routes, remove any paper jam.

2800810C PRT_EXTERNAL_LIGHT

Reason:
External light when adjusting photosensor
Open housing with strong external light (sun light).

Measure:
Close cover. Inform Customer Service if error occurs again.

June 2004 259


ND75, ND75S, ND94 printer

2800810D PRT_ROCKER_KNIFE_DRUM_FAULT

Reason:
Rocker does not return to home position after cutting.
The drum does not move any longer.
The cutter cannot cut the paper.

Measure:
Contact Customer Service.

2800810E PRT_OUTPUT_SLOT_SHUTTER_FAULT

Reason:
Remove stacker door does not open or does not open completely.
Door is binding (too much pressure on housing).
Magnet faulty or connector for magnet not connected or loose.

Measure:
Check transport routes. Inform Customer Service if error occurs again.

2800810F PRT_COUNTERS_DEFAULT_SET

Reason:
Cheque counter in Backup RAM deleted
Checksum error. Cheque counter is set on 0 (zero).

Application:
Set cheque counter new.

Measure:
If error occurs again check hardware and replace memory if required.

28008110 PRT_PRINT_CONTROL_ERROR

Reason:
Print control mark not found.
Paper jam, paper skew, bad/missing mark on paper, dirty/faulty photosensor, ribbon faulty/used up.

Measure:
Check paper guide and ribbon. Inform customer service if problem occurs again.

260 June 2004


ND75, ND75S, ND94 printer

StWarn:
28000001 PRT_STACK_END

Reason:
Paper-low condition. Only a few forms are still available.

Application:
Complete transaction and output information for the operator.

Measure:
Load paper

28000002 PRT_WEEKEND_LIMIT

Reason:
Weekend limit reached. The paper stock is too low for several days.

Application:
Inform operator if required.

Measure:
Load paper

28000003 PRT_TENTH_DOCUMENT

Reason:
A form feed command caused a feed to the 1st line of the 10th document.

Application:
Output the contents of the collecting tray after the next form feed.

28000004 PRT_PRE_WARN_REJECT

Reason:
Message which indicates that the set limit for the reject box has been exceeded.

Measure:
Empty the reject box. Possibly increase capacity of reject box via software.

June 2004 261


262 June 2004
ND97, TH97, TP01, NP01, TP05, NP05, TP09 printer
StClass:
STCLASS_OK No error
STCLASS_ERROR_ND97 Error of the CSCWND97.DLL

StCode:
20008009 PRT_FALSE_STATUS_LEN

Reason:
Error while transmitting the status buffer.

Application:
Check the length specification in the status command.

Measure:
The printer can send an invalid length, therefore check the printer hardware

20008100 PRT_NO_GRAPHIC

Reason:
The connected printer is not able to print into the graphic mode.

Measure:
Check the connected printer.

20008101 PRT_NO_MONITOR_MODE

Reason:
Programming error. The application tries to get a monitor message without starting the monitor.

Application:
Check the application.

20008102 PRT_MONITOR_RUNNING

Reason:
Programming error. The application tries to start the monitor, but the monitor is still running.

Application:
Check the application program.

June 2004 263


ND97, TH97, TP01, NP01, TP05, NP05, TP09 printer

20008103 PRT_MONITOR_WRONG_PROCESS

Reason:
Programming error. The application tries to stop the monitor or to get a monitor message with an
other process as the monitor was started.

Application:
Check the application program.

28008102 PRT_MEMORY

Reason:
Hardware error: error in memory test (RAM and ROM), backup RAM faulty.

Measure:
Check hardware and replace memory if required.

28008103 PRT_PAPER_END

Reason:
The paper is used up completely. The residual paper is moved automatically out of the print path.

Measure:
Load new paper before next print job.

28008104 PRT_NO_MARK

Reason:
Paper jam, paper skew, bad/missing mark on paper, dirty/faulty photosensor, loaded paper does
not meet paper specification.

Measure:
Check paper guide. Inform customer service if problem occurs again.

28008105 PRT_RESET_ERROR_DRUM

Reason:
Drum cover not locked, reset switch on the drum is faulty, drive belt is faulty, stepper motor is faulty.

Measure:
Lock the drum cover. If error occurs agein, contact your Customer Service.

28008106 PRT_RESET_ERROR_KNIFE

Reason:
The cutter is binding.

Measure:
The cutter did not reach one of the two end switches within a monitoring period. Cutter motor is
faulty. Contact Customer Service.

264 June 2004


ND97, TH97, TP01, NP01, TP05, NP05, TP09 printer

28008107 PRT_TRANSPORT_ERROR

Reason:
Paper jam in paper path.

Measure:
Check paper path, sensor: Remove paper jam.

28008108 PRT_COLLECTING_TRAY_FULL

Reason:
Programming error:
An attempt is made to feed more than 10 documents into the stacker.

Measure:
Inform system administrator.

28008109 PRT_OUTPUT_SLOT_OCCUPIED

Reason:
Programming error: the document(s) were not removed before issuing a new print job.

Application:
The application must ensure, via the status job, that the removal stacker is free prior to a transport
job.

Measure:
Transport of documents by means of the respective job or by pressing the respective button on the
print unit.

2800810A PRT_FONT_SET_NOT_FOUND

Reason:
Access to a non-existent font module.

Application:
Select other character set

Measure:
Install font module

2800810B PRT_PAPER_STILL_IN_TONGS

Reason:
Document in gripper after 2 reject attempts
Static charge of the drum. The documents in the reject box are fanned up and jam transport.

Measure:
Check transport routes, remove any paper jam.

June 2004 265


ND97, TH97, TP01, NP01, TP05, NP05, TP09 printer

2800810C PRT_EXTERNAL_LIGHT

Reason:
External light when adjusting photosensor
Open housing with strong external light (sun light).

Measure:
Close cover. Inform Customer Service if error occurs again.

2800810D PRT_ROCKER_KNIFE_DRUM_FAULT

Reason:
Rocker does not return to home position after cutting.
The drum does not move any longer.
The cutter cannot cut the paper.

Measure:
Contact Customer Service.

2800810E PRT_OUTPUT_SLOT_SHUTTER_FAULT

Reason:
Remove stacker door does not open or does not open completely.
Door is binding (too much pressure on housing).
Magnet faulty or connector for magnet not connected or loose.

Measure:
Check transport routes. Inform Customer Service if error occurs again.

28008111 PRT_MORE_ERRORS

Reason:
Printer hardware error

Application:
Terminate applications requiring the printer. Call printer status.

Measure:
Check printer (self-test), if necessary inform service.

28008112 PRT_TO_MANY_REJECTS

Reason:
Message which indicates that the set limit for the reject box has been exceeded.

Measure:
Empty the reject box.

266 June 2004


ND97, TH97, TP01, NP01, TP05, NP05, TP09 printer

28008113 PRT_INTERN_SOFTWARE_ERROR

Reason:
The printer firmware receives an internal software error.

Measure:
Inform customer service if problem occurs again.

28008120 PRT_DRUM_COVER_NOT_CLOSED

Reason:
Drum cover not closed. This error occurs only in expanded mode. In the ND94 compatible mode,
PRT_TRANSPORT_ERROR will be generated instead of this error.

Measure:
Close drum cover.

28008121 PRT_NO_PAPER_LANE

Reason:
Paper lane to be selected is not available.

Measure:
Check the appropriate printer paper lane.

28008122 PRT_PAPER_END_LANE2

Reason:
The paper of paper lane 2 is used up completely. The residual paper has been removed
automatically from the print path.

Measure:
Load new paper before starting next print job.

28008123 PRT_PRINT_CONTROL_ERROR

Reason:
Programming error: the printed documents had not been removed from the stacker before issuing a
new paper lane-select job.

Application:
The application must ensure, that the removal stacker is free prior to a paper lane-select job.

Measure:
Transport of documents by means of the respective job.

June 2004 267


ND97, TH97, TP01, NP01, TP05, NP05, TP09 printer

28008124 PRT_GRAPHIC_ABORT

Reason:
A print job in the graphic mode was aborted, for example because the graphic data came too
slowly.

Application:
Retry the graphic job; if error recurs: check the configuration of the system.

28008125 PRT_GRAPHIC_WRONG_COMMAND

Reason:
The printer sends an internal software error during a graphic print job.

Application:
Retry the graphic job.

Measure:
Inform customer service if problem occurs again.

StWarn:
20000001 PRT_PAPER_RETRACTED

Reason:
Automatically offered pages were not taken in the maximum offering time, therefore the printer
retracted the pages automatically.

Application:
All pages of a transaction were not completely taken.

20000020 PRT_WEEKEND_LIMIT_OK_EVENT

Reason:
This warning is reserved for a special application:
this event indicates that both paper lanes can be used without any restriction again.

Application:
Both paper lanes can be used again. Produce an appropriate application event.

20000021 PRT_WEEKEND_LIMIT_EVENT

Reason:
This warning is reserved for a special application:
this event indicates that the sensor for weekend limit 1 and weekend limit 2 occurs.

Application:
Produce an appropriate application event.

268 June 2004


ND97, TH97, TP01, NP01, TP05, NP05, TP09 printer

20000022 PRT_PAPER_END_1_EVENT

Reason:
This warning is reserved for a special application:
this event indicates that the weekend limit and paper end of paper lane 1 occurs and the printer has
changed the current paper lane to paper lane 2.

Application:
Produce an appropriate application event.

20000023 PRT_PAPER_END_2_EVENT

Reason:
This warning is reserved for a special application:
this event indicates that the weekend limit and paper end of paper lane 2 occurs and the printer has
changed the current paper lane to paper lane 1.

Application:
Produce an appropriate application event.

20000024 PRT_PAPER_END_EVENT

Reason:
This warning is reserved for a special application:
this event indicates that the paper end of paper lane 1 and the paper end of paper lane 2 occurs.

Application:
Produce an appropriate application event.

28000001 PRT_STACK_END

Reason:
Paper-low condition. Only a few documents are still available.

Application:
Complete transaction and output information for the operator.

Measure:
Load paper

28000002 PRT_WEEKEND_LIMIT

Reason:
Weekend limit reached. The paper stock is too low for several days.

Application:
Inform operator if required.

Measure:
Load paper

June 2004 269


ND97, TH97, TP01, NP01, TP05, NP05, TP09 printer

28000003 PRT_TENTH_DOCUMENT

Reason:
A form feed command caused a feed to the 1st line of the 10th document.

Application:
Output the contents of the collecting tray after the next form feed.

28000004 PRT_PRE_WARN_REJECT

Reason:
Message which indicates that the set limit for the reject box has been exceeded.

Measure:
Empty the reject box. Possibly increase capacity of reject box via software.

28000005 PRT_CONTRAST_OK

Reason:
A previously insufficient print contrast measurement is now ready again.

28000006 PRT_WEAK_CONTRAST

Reason:
The print contrast measurement detected weak printing. The printing is weak, but still readable.

Measure:
Check printer ribbon cartridge. Replace the linked ribbon if necessary.

28000007 PRT_NO_SUFFICIENT_CONTRAST

Reason:
The print contrast measurement detected very weak printing.

Measure:
Replace the printer ribbon cartridge.

28000008 PRT_STACK_END_LANE2

Reason:
Paper-low condition of paper lane 2. Only a few documents are still available.

Application:
Complete transaction and prompt the operator.

Measure:
Load paper in lane 2.

270 June 2004


ND97, TH97, TP01, NP01, TP05, NP05, TP09 printer

28000009 PRT_WEEKEND_LIMIT_LANE2

Reason:
Weekend limit of paper lane 2 reached. The paper stock is too low for several days.

Application:
Inform operator if required.

Measure:
Load paper in paper lane 2.

2800000A PRT_CHECKSUM_MEMORY

Reason:
Checksum error of the internal parameters memory. Printer uses default parameters.

Application:
Load new parameters, if necessary. Inform customer service if the problem occurs again.

June 2004 271


272 June 2004
ND97 firmware loader (LDR3)
StClass:
STCLASS_OK No error
STCLASS_ERROR_LDR3 Error of the CSCWLDR3.DLL

StCode:
20008000 LDR3_LOAD_SEM_TIMEOUT

Reason:
A process cannot use the loader because another process is still using the loader.

Measure:
Reboot the system. If the error occurs again report this error log to Service.

20008001 LDR3_INI_FILE_OPEN_FAILED

Reason:
Cannot open the control file PP.INI.

Measure:
Check the file PP.INI.

20008002 LDR3_INI_FILE_READ_ERROR

Reason:
Cannot read the control file PP.INI.

Measure:
Check the file PP.INI.

20008003 LDR3_INVALID_FILE

Reason:
Checksum of a file to be loaded is not correct.

Measure:
The file is probably corrupted. Check the file.

June 2004 273


ND97 firmware loader (LDR3)

20008004 LDR3_FILE_ACCESS_ERROR

Reason:
Cannot read the file to be loaded.

Measure:
Check the file.

20008005 LDR3_INVALID_MODID

Reason:
File to be loaded has invalid modul-id.

Measure:
Check the file.

20008006 LDR3_FRM_LOADER_NOT_READY

Reason:
The expected response of the Firmware Loader is not correct.

Application:
Repeat the last API-function to start the download process again. If the error occurs again report
this error log to Service.

20008007 LDR3_INVALID_LOADED_FILE

Reason:
Downloaded file data do not reach the firmware controller correctly.

Application:
Repeat the last API-function to start the download process again. If the error occurs again report
this error log to Service.

274 June 2004


ND99 printer
StClass:
STCLASS_OK No error
STCLASS_ERROR_ND99 Error of the CSCWND99.DLL

StCode:
2000810D PRT_FRM_FILE_MOD

Reason:
The firmware HEX-file SWC728.HEX has no valid firmware version.

Measure:
Check the firmware HEX-file.

2000810E PRT_INVALID_FIRMWARE_FILE

Reason:
Recognized a faulty firmware load file "SWC728.HEX" by the try to load the firmware.

Measure:
Check the firmware download file.

20008110 PRT_WRONG_FIRMWARE_LOADED

Reason:
The loaded printer firmware has a release smaller than 0305.

Application:
Load a valid printer firmware with a release greater or equal to 0305 by using the API function
"CscPrtInit".

28008100 PRT_PRESENTER_ERR

Reason:
Hardware error receipt presenter module.

Measure:
Check printer hardware (presenter hardware), if necessary remove paper jam.

June 2004 275


ND99 printer

28008101 PRT_TOF_ERR

Reason:
Printer cannot recognize a top-of-form mark.

Measure:
Check the hardware or the paper.

28008102 PRT_HEAD_LIFTED

Reason:
The print head is lifted.

Measure:
Check the hardware and if necessary take the head in the print position.

28008103 PRT_FORMAT_LOGO

Reason:
Syntax error in the ESCAPE sequence for loading LOGO.

Application:
Transfer correct LOGO format.

28008104 PRT_PARITY

Reason:
A parity error is returned from the printer when faulty characters are received.

Measure:
Check the hardware. Inform Customer Service if error occurs again.

28008105 PRT_HARDWARE_ERR

Reason:
A hardware error occurred at power ON (self-test).

Measure:
Check the hardware.

28008106 PRT_POWER_LOST

Reason:
Short-term power failed on during operation.

Application:
The printer works with the default character parameters. If necessary, repeat the print.

Measure:
Check the hardware. Inform Customer Service if error occurs again.

276 June 2004


ND99 printer

28008107 PRT_BON_PAPER_END

Reason:
Paper-out condition. The current form is still printed.

Application:
If the application cannot run without receipt output, it must be terminated, otherwise no specific
reactions are required.

Measure:
Load paper, if necessary check printer hardware (paper feeder, sensor), remove paper jam.

28008108 PRT_SOFTWARE_ERR

Reason:
Trying to select non-existing user-defined character fonts.

Application:
Check the user-defined character fonts and check the application program.

28008109 PRT_BUFF_OVERFLOW

Reason:
The printer buffer is overflow.

Application:
Program error, check application program.

2800810A PRT_CMD_REC

Reason:
Loss of command. The command was sent and could not be correctly executed.

Application:
Repeat the command. Check the application program if error occurs again.

2800810B PRT_CUTTER

Reason:
Cutter not in home position.

Application:
If the application cannot run without receipt output, it must be terminated, otherwise no specific
reactions are required.

Measure:
Load paper, if necessary check printer hardware (paper feeder, sensor), remove paper jam.

June 2004 277


ND99 printer

2800810C PRT_FORMAT_CHAR

Reason:
Syntax error in the ESCAPE sequence for loading user-defined characters.

Application:
Transfer correct character set format.

2800810F PRT_NO_FIRMWARE_LOADED

Reason:
No firmware is loaded or the download firmware is faulty.

Application:
Start the command "load firmware" to load the current firmware.

278 June 2004


ND99 printer

StWarn:
20000002 PRT_WARN_NO_FIRMWARE_FILE

Reason:
The API function "CscPrtOpen" check the validity of the firmware load file "SWC728.HEX". This
warning occur, if a faulty firmware load file was found or if the firmware load file cannot find. The
environment variable <CSCROOT>\FRM defines the location of the firmware file. When
<CSCROOT> is not set, the file must be located in the CSC\FRM directory.

Measure:
Check the firmware file.

20000003 PRT_WARN_NO_ACTUAL_FIRMWARE

Reason:
The firmware on the disk is different than the software currently loaded in the printer.

Application:
If necessary load the firmware by using the API function "CscPrtInit".

Measure:
Check the firmware HEX-file.

20000004 PRT_WARN_NO_FIRMWARE_LOADED

Reason:
There is no firmware loaded or the download firmware is faulty. This warning can only occur by the
API function "CscPrtOpen".

Application:
Load the firmware by using the API function "CscPrtInit".

20000005 PRT_WARN_WRONG_FIRMWARE_LOADED

Reason:
The loaded printer firmware has a release smaller than 0305.

Application:
Load a valid printer firmware with a release greater or equal to 0305 by using the API function
"CscPrtInit".

June 2004 279


ND99 printer

28000001 PRT_WARN_BON_PAPER_LOW

Reason:
"Receipt paper low" warning.
The device only contains the preset quantity of receipts.

Application:
Inform operator to load paper.

Measure:
The next time the CSC is maintained, the paper supply for receipts should be replenished.

280 June 2004


TH21 printer
StClass:
STCLASS_OK No error
STCLASS_ERROR_TH21 Error of the CSCWTH21.DLL

StCode:
20008120 TH21_COMMUNICATION_ERROR

Reason:
Communication error with monitor module when the monitor functionality is used.

Measure:
Check monitor module configuration.

20008121 TH21_NO_DRIVER_FOUND

Reason:
No GDI driver "WN_TH21" found (when using the monitor functionality).

Measure:
Check driver configuration.

20008122 TH21_INVALID_PORT

Reason:
Invalid COM port entry for the GDI driver (when using the monitor functionality). Values from COM1
to COMx are allowed.

Measure:
Check driver configuration.

20008201 TH21_INI_FILE_OPEN_FAILED

Reason:
Cannot open the control file TH21.INI in the appropriate directory.

Measure:
Check the control file TH21.INI.

June 2004 281


TH21 printer

20008202 TH21_INI_FILE_READ_ERROR

Reason:
Cannot read the control file TH21.INI.

Measure:
Check the control file TH21.INI.

20008203 TH21_INVALID_FILE

Reason:
Cannot open a file or invalid file name give up.

Measure:
Check the valid of the file.

20008204 TH21_FILE_ACCESS_ERROR

Reason:
Printer hardware error. Cannot read the file to be loaded.

Measure:
Check the file.

20008205 TH21_INVALID_MODID

Reason:
File to be loaded has an invalid module id.

Measure:
Check the file.

20008206 TH21_FRM_LOADER_NOT_READY

Reason:
The expected response of the Firmware Loader is not correct,

Application:
Repeat the last API-function to start the download process again. If the error occurs again report
this error log to Service.

20008207 TH21_INVALID_LOADED_FILE

Reason:
Invalid logo type by the loading of a logo for the printer TH21 or logo file is too big.

Measure:
Check the valid of the logo file for the printer TH21.

282 June 2004


TH21 printer

20008208 TH21_SERVER_ERROR

Reason:
Loading system error while the print systen was being invoked. This error aborted the connection to
the print system.

Measure:
Check the system error code in the error log.

20008209 TH21_LM_WRITE_ERROR

Reason:
A print system WRITE command could not be executed in the specified monitoring time.

Measure:
Check the hardware if necessary.

2000820A TH21_LM_READ_ERROR

Reason:
A print system READ command could not be executed in the specified monitoring time.

Measure:
Check the hardware if necessary.

28008100 TH21_PAPER_END

Reason:
Paper-out condition.

Application:
If the application cannot run without receipt output, it must be terminated, otherwise no specific
reactions are required.

Measure:
Load paper, if necessary check printer hardware (paper feeder, sensor).

28008101 TH21_COVER

Reason:
The cover is properly opened.

Application:
Inform operator to close the cover.

Measure:
Close the cover; if necessary check printer disconnecting cover-switch.

June 2004 283


TH21 printer

28008102 TH21_PRINT_HEAD

Reason:
The print head temperature is not ok.

Measure:
Check the hardware. Inform Customer Service if error occurs again.

28008103 TH21_POWER_LOST

Reason:
Short-term power failed on during operation.

Application:
If necessary, repeat the print.

Measure:
Check the hardware. Inform Customer Service if error occurs again.

28008104 TH21_PAPER_JAM

Reason:
Receipt paper jam. Receipt could not be correctly processed.

Measure:
Check paper feed.

28008105 TH21_CUTTER

Reason:
The cutter is binding.

Measure:
The cutter did not reach one of the two end switches within a monitoring period. Cutter motor is
faulty. Contact Customer Service.

28008106 TH21_MEMORY

Reason:
Hardware error: error in memory test (RAM and ROM), backup RAM faulty.

Measure:
Check hardware and replace memory if required.

284 June 2004


TH21 printer

StWarn:
28000001 TH21_WARN_BON_PAPER_LOW

Reason:
"Receipt paper low" warning.
The device only contains the preset quantity of receipts.

Application:
Inform operator to load paper.

Measure:
The next time the CSC is maintained, the paper supply for receipts should be replenished.

June 2004 285


286 June 2004
HPEM printer
StClass:
STCLASS_OK No error
STCLASS_ERROR_HPEM Error of the CSCWHPEM.DLL

StCode:
20008112 PRT_INVALID_MSGID

Reason:
Device Handler get invalid Command ID.

Measure:
Check printer, if necessary inform service.

20008200 HPEM_PROTOCAL_TX_TIMEOUT

Reason:
The total protocol monitoring time during transmission has been exceeded.

Application:
Repeat the command and if necessary initialize the device again beforehand.

Measure:
Check the hardware.

20008201 HPEM_PROTOCOL_RX_TIMEOUT

Reason:
The total protocol monitoring time during receive has been exceeded.

Application:
Repeat the command and if necessary initialize the device again beforehand.

Measure:
Check the hardware.

June 2004 287


HPEM printer

20008202 HPEM_INVALID_ACK_TYPE

Reason:
The received acknowledge type is invalid (only ACK, NAK and STX are valid).

Application:
Repeat the command and if necessary initialize the device again beforehand.

Measure:
Check the hardware.

28008100 PRT_NO_PAPER

Reason:
No passbook inserted.

Application:
Respond as required by application.
The printer need a reset command (API function CscPrtInit).

28008102 PRT_DATA_TRANSMISSION_ERROR

Reason:
Error during communication with printer.
Data format error or protocol error.

Application:
The printer need a reset command (API function CscPrtInit).

28008103 PRT_MAGNETIC_STRIPE_ERROR

Reason:
Magnetic stripe read or write error.

Measure:
Check the passbook.

28008105 PRT_HARDWARE_ERR

Reason:
Detection of a hardware error.

Application:
Check printer status (SPEC: PRT_HPEM_ERROR). If necessary send a reset command by using
the API function "CscPrtInit'" (see also BH1800 Series Passbook Entry Machine: Error Codes &
Error Processing Specifications).

Measure:
Check the hardware.

288 June 2004


HPEM printer

28008106 PRT_POWER_LOST

Reason:
Power failed on during operation (printer switch off/on).

Application:
The printer works with the default character parameters. If necessary, repeat the print.

Measure:
Call customer service.

2800810B PRT_NO_PAPER_ACCEPT

Reason:
Inserted passbook was not accepted by printer.

Application:
Respond as required by application.

2800810F PRT_SWITCH

Reason:
Detects a printer cover-open state.

Measure:
Close cover, if necessary check sensor.

28008110 PRT_PAPER_TRAY

Reason:
Customer did not remove passbook from output slot or there is still a document in the print unit.

Application:
Move document into reject box.

28008111 PRT_MORE_ERRORS

Reason:
Printer error

Application:
The printer has an error. Check printer status (SPEC: PRT:HPEM_ERROR). If necessary send a
reset command by using the API function "CscPrtInit".

June 2004 289


290 June 2004
PRTX Printer messages
StClass:
STCLASS_OK No error
STCLASS_ERROR_PRTX Error of the CSCWPRTX.DLL

StCode:
20008000 PRTX_SYSTEM_ERROR

Reason:
A system error has occurred.

Measure:
Check the system error code in the error log.

20008001 PRTX_SERVER_ERROR

Reason:
Print system error while the print systen was being invoked. This error aborted the connection to the
print system.

Application:
Open the print system again. Check the application program if required.

20008002 PRTX_NOT_CONNECTED

Reason:
The application attempted to access the print system although there was no connection to the print
system any more. Print system execution may have been aborted.

Application:
Open the print system again. Check the application program where necessary.

20008003 PRTX_ACCESS_TIMEOUT

Reason:
Open the print system again. Check the application program where necessary.

Application:
Repeat the job. Check the application program.

June 2004 291


PRTX Printer messages

20008004 PRTX_GET_NOTIFICATION_CANCELLED

Reason:
A running "GetNotification" monitor job was aborted.

Application:
This is a status information message.

20008005 PRTX_SERVICE_ERROR

Reason:
An eccor occurred when the print system was started from the CSC service.

Application:
The CSC service must be closed and started again. Check the system where necessary.

292 June 2004


Print System Framework
StClass:
STCLASS_OK No error
STCLASS_ERROR_LMFRAME Error in the print system framework LMFRAME.DLL

StCode:
E0420001 LM_INSUFFICIENT_BUFFER

Reason:
The data area assigned to a call of the print system is too small.

Application:
Increase buffer size.

E0420002 LM_INVALID_REGISTRY_PARAMETER

Reason:
Invalid registry parameter.

Measure:
Check the registry parameter. See the log entry for the parameter name

E0420003 LM_INVALID_FUNCTION

Reason:
The requested operation is not valid or not supported by the printer.

Application:
Check the application program.

E0420004 LM_INTERNAL_ERROR

Reason:
Internal software error.

Measure:
Generate a trace of this error by means of the trace system and send trace and error log to the
customer service center.

June 2004 293


Print System Framework

E0420005 LM_FUNCTION_NOT_ALLOWED

Reason:
Function not allowed in the current context.

Application:
Check application.

E0420006 LM_WRITE_ERROR

Reason:
Communication error. A write request was not successful.

Measure:
Check communication to the device. Check connection configuration.

E0420007 LM_SYSTEM_ERROR

Reason:
A system error occurred.

Measure:
See the system error code in the error log.

E0420008 LM_UNEXPECTED_PARAMETER

Reason:
Unexpected parameter in function call.

Measure:
Generate a trace of this error by means of the trace system and send trace and error log to the
customer service center.

E0420009 LM_OPEN_ERROR

Reason:
Open failed.

Measure:
See port name and printer name in the errror log. Check also the system error code in the error log.
Check spooler configuration for the printer and its associated port.

E042000A LM_JOB_START_FAILED

Reason:
Start of a print job failed.

Measure:
Check the system error code in the error log. Check spooler configuration for the printer and its
associated port.

294 June 2004


Print System Framework

E042000B LM_PORT_BUSY

Reason:
A job has been despooled while another job is still in progress.

Measure:
Generate a trace of this error by means of the trace system and send trace and error log to the
customer service center.

E042000D LM_SRV_INVALID_PARAMETER

Reason:
Invalid parameter used in a server function call.

Application:
Check client application.

E042000E LM_SRV_ALREADY_REGISTERED

Reason:
Client already registered for monitoring.

Application:
Check client application.

E042000F LM_SRV_ALREADY_CLAIMED

Reason:
The client tried to claim the device twice.

Application:
Check client application.

E0420010 LM_SRV_INVALID_CLIENT_HANDLE

Reason:
Invalid client handle used.

Application:
Check client application.

E0420011 LM_SRV_NOT_REGISTERED

Reason:
Client not registered for monitoring.

Application:
Change application.

June 2004 295


Print System Framework

E0420012 LM_SRV_START

Reason:
Start of print system server failed.

Measure:
Check system error code in error log.

E0420013 LM_SRV_PRINTER_NOT_FOUND

Reason:
Connection failed. The printer is unknown.

Measure:
Check configuration especially the printer name.

E0420014 LM_SRV_ACCESS_DENIED

Reason:
Access denied. Client is not allowed to perform the requested operation.

Application:
Check application. Note that special operations are only allowed according to the open
specification.

E0420015 LM_SRV_ACCESS_LOCKED

Reason:
Access is denied because another client has claimed the device for exclusive access.

Measure:
No action required.

E0420016 LM_UNKNOWN_PROPERTY

Reason:
Unknown property.

Application:
Change application. See the error log for the name of the unknown property.

E0420017 LM_PROPERTY_FORMAT_ERROR

Reason:
The property has an invalid format.

Application:
Change application.

296 June 2004


Print System Framework

E0420018 LM_INVALID_PROPERTY

Reason:
The property value is invalid.

Application:
Change application.

E0420019 LM_INVALID_STRING

Reason:
An invalid input string has been supplied.

Application:
Change application.

June 2004 297


298 June 2004
LDND9G - Loader for printer ND9G
StClass:
STCLASS_OK No error
STCLASS_ERROR_LDND9G Error of the LDND9G.DLL

StCode:
20008000 LDND9G_INVALID_FILE

Reason:
Cannot open a file or checksum of a file to be loaded is not correct.

Measure:
The file is probably corrupted. Check the file.

20008001 LDND9G_FILE_ACCESS_ERROR

Reason:
Cannot read the firmware file to be loaded.

Measure:
Check the firmware file.

20008002 LDND9G_INVALID_MODID

Reason:
Cannot read the file to be loaded.

Measure:
Check the file.

20008003 LDND9G_FRM_LOADER_NOT_READY

Reason:
The expected response of the Firmware Loader is not correct.

Application:
Repeat the loading process again. If the error occurs again report this error log to Service.

June 2004 299


LDND9G - Loader for printer ND9G

20008004 LDND9G_INVALID_LOADED_FILE

Reason:
Firmware file data do not reach the firmware controller correctly.

Application:
Repeat the loading process again. If the error occurs again report this error log to Service.

20008005 LDND9G_SERVER_ERROR

Reason:
An error occurred when the print system was started from the CSC service.

Application:
The CSC service must be closed and started again. Check the system where necessary.

StWarn:
20000001 LDND9G_WARN_FILE_CTR

Reason:
The value of the Registry entry "FILE_CTR" cross the maximum value of loadable firmware files (
ND9G = 1 ).

Measure:
Check and correct the Registry entry "FILE_CTR".

20000002 LDND9G_WARN_FILE_NR

Reason:
No entry "FILE1" found in the Registry.

Measure:
Check the Registry entry "FILE1".

300 June 2004


LMND9G Printer Monitor
StClass:
STCLASS_OK No error
STCLASS_ERROR_LMND9G Error of the LMND9G.DLL

StCode:
E0400001 LMND9G_PAPER_END

Reason:
Paper-out condition.

Application:
If the application cannot run without receipt output, it must be terminated, otherwise no specific
reactions are required.

Measure:
Load paper, if necessary check printer hardware (paper feeder, sensor).

E0400002 LMND9G_DEVICE

Reason:
Terminate applications requiring the printer.

Measure:
Check printer (self-test), if necessary inform service.

E0400003 LMND9G_JAM

Reason:
Receipt paper jam. Receipt could not be correctly processed.

Measure:
Check paper feed.

June 2004 301


LMND9G Printer Monitor

E0400004 LMND9G_MEMORY

Reason:
Hardware error: error in memory test (RAM and ROM), backup RAM faulty.

Measure:
Check hardware and replace memory if required.

E0400005 LMND9G_CMD

Reason:
Printer detect unexpected data.

Application:
Repeat the command if necessary.

E0400006 LMND9G_PARITY

Reason:
A parity error is returned from the printer when faulty characters are received.

Measure:
Check the hardware. Inform Customer Service if error occurs again.

E0400007 LMND9G_CMD_LOST

Reason:
Loss of a command. The command was sent and could not be correctly executed.

Application:
Repeat the command if necessary.

E0400009 LMND9G_MARK

Reason:
By activated mark, recognition a mark is not found.
Paper jam, paper skew, bad/missing mark on paper, dirty/faulty photosensor, loaded paper does
not meet paper specification.

Measure:
Check paper guide. Inform customer service if problem occurs again.

E040000A LMND9G_CHECKSUM

Reason:
A checksum error of the RAM is occurred.

Measure:
Hardware error. Inform Customer Service.

302 June 2004


LMND9G Printer Monitor

E040000B LMND9G_FW

Reason:
The loaded firmware file does not fit to the printer hardware.

Application:
Check the firmware file.

E040000D LMND9G_INVALID_DATA

Reason:
Unexpected data was received.

Application:
Repeat the command if necessary.

E040000E LMND9G_WRITE_TIMEOUT

Reason:
A WRITE command could not be executed in the specified monitoring time.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

E040000F LMND9G_READ_TIMEOUT

Reason:
A READ command could not be executed in the specified monitoring time.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

E0400010 LMND9G_WAIT_FOR_NEXT_JOB

Reason:
This message may only occur when controlled print jobs (C jobs) are received. After a received
print job had been executed, no further control command (e.g. eject) was received within the
monitoring time.

Application:
Check application.

June 2004 303


LMND9G Printer Monitor

E0400011 LMND9G_LINE_PARAMETER

Reason:
An error occurred while the required line parameters were being set.

Measure:
Check the hardware. Inform Customer Service if error occurs again.

E0400012 LMND9G_INT_ERROR

Reason:
An internal SW error occurred.

Measure:
Inform Customer Service.

304 June 2004


LMTH21 Printer Monitor
StClass:
STCLASS_OK No error
STCLASS_ERROR_LMTH21 Error of the LMTH21.DLL

StCode:
E0410001 LMTH21_PAPER_END

Reason:
Paper-out condition.

Application:
If the application cannot run without receipt output, it must be terminated, otherwise no specific
reactions are required.

Measure:
Load paper, if necessary check printer hardware (paper feeder, sensor).

E0410002 LMTH21_COVER

Reason:
The cover is properly opened.

Application:
Inform operator to close the cover.

Measure:
Close the cover; if necessary check printer disconnecting cover-switch.

E0410003 LMTH21_HEAD

Reason:
The print head temperature is not ok.

Measure:
Check the hardware. Inform Customer Service if error occurs again.

June 2004 305


LMTH21 Printer Monitor

E0410004 LMTH21_VOLTAGE

Reason:
Short-term power failed during operation or insufficient power supply.

Application:
If necessary, repeat the print.

Measure:
Check the hardware. Inform Customer Service if error occurs again.

E0410005 LMTH21_JAM

Reason:
Receipt paper jam. Receipt could not be correctly processed.

Measure:
Check paper feed.

E0410006 LMTH21_CUTTER

Reason:
The cutter is binding.

Measure:
The cutter did not reach one of the two end switches within a monitoring period. Cutter motor is
faulty. Contact Customer Service.

E0410007 LMTH21_MEMORY

Reason:
Hardware error: error in memory test (RAM and ROM), backup RAM faulty.

Measure:
Check hardware and replace memory if required.

E0410008 LMTH21_INVALID_DATA

Reason:
Unexpected data was received.

Application:
Repeat the command if necessary.

306 June 2004


LMTH21 Printer Monitor

E0410009 LMTH21_WRITE_TIMEOUT

Reason:
A WRITE command could not be executed in the specified monitoring time.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

E041000A LMTH21_READ_TIMEOUT

Reason:
A READ command could not be executed in the specified monitoring time.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

E041000B LMTH21_WAIT_FOR_NEXT_JOB

Reason:
This message may only occur when controlled print jobs (C jobs) are received. After a received
print job had been executed, no further control command (e.g. eject) was received within the
monitoring time.

Application:
Check application.

E041000C LMTH21_LINE_PARAMETER

Reason:
An error occurred while the required line parameters were being set.

Measure:
Check the hardware. Inform Customer Service if error occurs again.

E041000D LMTH21_MARK

Reason:
By activated mark, recognition a mark is not found.
Paper skew, bad/missing mark on paper, dirty/faulty photosensor, loaded paper does not meet
paper specification.

Measure:
Check paper guide. Inform customer service if problem occurs again.

June 2004 307


308 June 2004
LDTH5X Firmware Loader
StClass:
STCLASS_OK No error
STCLASS_ERROR_LDTH5X Error detected in LDTH5X.DLL

StCode:
E0470001 LDTH5X_SECTION_NOT_FOUND

Reason:
The registry does not contain a CSCPRT section where the printer name matches the name of the
printer to be loaded.

Measure:
Adjust configuration. Note that the printer name which is specified for CscService has to match
exactly the name given in the CSCPRT section.

E0470002 LDTH5X_FW_FILE_NOT_SPECIFIED

Reason:
Name of the firmware file not specified.

Measure:
Adjust configuration and specify firmware file.

E0470003 LDTH5X_CANNOT_OPEN_FRM_FILE

Reason:
The specified firmware file could not be opened.

Measure:
Check configuration. If t the firmware file is correctly specified and present then check the logged
system error.

E0470004 LDTH5X_INVALID_FW_FILE

Reason:
Invalid firmware file.

Measure:
Check configuration. If neccessary get a valid firmware file.

June 2004 309


LDTH5X Firmware Loader

E0470005 LDTH5X_INVALID_FW_ID

Reason:
The printer reported an unknown firmware id.

Measure:
Send error report to customer service.

E0470006 LDTH5X_CANNOT_OPEN_PRINTER

Reason:
Printer could not be opened.

Measure:
Check configuration. If the configuration is correct then send an error report to customer service.

E0470007 LDTH5X_CANNOT_CLAIM_PRINTER

Reason:
It was not possible to communicate with the printer because it was busy.

Measure:
Restart the system.

E0470008 LDTH5X_NO_MEMORY

Reason:
The operating system could not provide sufficient memory.

Measure:
Check memory configuration.

E0470015 LDTH5X_NOT_CONNECTED

Reason:
The printer is switched off or not connected to the system (offline).

Measure:
Check printer, printer cable and connections.

E0470016 LDTH5X_INVALID_DATA

Reason:
Invalid data has been received.

Measure:
Check printer cable and connections.

310 June 2004


LDTH5X Firmware Loader

E0470017 LDTH5X_WRITE_FAULT

Reason:
There was a communication error during a data transfer to the printer (write operation).

Measure:
Check printer cable and connections.

E0470018 LDTH5X_READ_FAULT

Reason:
There was a communication error during a data transfer from the printer (read operation).

Measure:
Check printer cable and connections.

E0470019 LDTH5X_READ_TIMEOUT

Reason:
The printer did not respond to a request during an adequate time frame.

Measure:
Check printer cable and connections.

June 2004 311


312 June 2004
LMTH5X Printer Monitor
StClass:
STCLASS_OK No error
STCLASS_ERROR_LMTH5X Error detected in LMTH5X.DLL

StCode:
E0460001 LMTH5X_PAPER_END

Reason:
Paper-out condition or paper not loaded.

Application:
It is not possible to print.

Measure:
Operator intervention required: Load paper.

E0460002 LMTH5X_PAPER_INIT_REQUIRED

Reason:
Paper path could not be initialized due to a wrong paper position.

Application:
It is not possible to print.

Measure:
Operator intervention required: Remove paper completely from the paper path and load paper
again.

E0460003 LMTH5X_PAPER_JAM

Reason:
There was a paper jam.

Application:
It is not possible to print.

Measure:
Operator intervention required: Remedy the jam, remove the paper from the paper path, and load
paper again.

June 2004 313


LMTH5X Printer Monitor

E0460005 LMTH5X_MARK_NOT_FOUND

Reason:
Printer could not find the black mark.

Application:
It is not possible to print.

Measure:
Operator intervention required: Remove paper from paper path. Check paper, black marks and
paper path. Check paper rollwhether it operates only sluggishly. Load paper again with the black
marks at the bottom of the paper.

E0460006 LMTH5X_WRONG_MARK_POSITION

Reason:
Printer could not detect the black mark at the expected location.

Application:
It is not possible to print.

Measure:
Operator intervention required: Remove paper from paper path. Check paper, black marks and
paper path. Check paper roll whether it operates only sluggishly. Load paper again with the black
marks at the bottom of the paper.

E0460007 LMTH5X_MAX_LENGTH_EXCEEDING

Reason:
The form that has been selected for the current print job is longer than the loaded one.

Application:
It is not possible to print. If necessary check the way the application selects the paper form.

Measure:
Operator intervention required: Remove paper from paper path and load paper again. Check also
the default printing settings whether the form setting matches the loaded form.

E046000A LMTH5X_CUTTER_OPEN

Reason:
Cutter/printing unit is open or not locked.

Application:
It is not possible to print.

Measure:
Operator intervention required: Lock the cutter and printing unit by pressing down on the positions
marked accordingly on the left and right sides of the unit.

314 June 2004


LMTH5X Printer Monitor

E046000D LMTH5X_CUTTER_ERROR

Reason:
Cutter error occurred.

Application:
It is not possible to print.

Measure:
Operator intervention required: Check cutter unit and paper path.

E046000E LMTH5X_WRONG_CUTTER_POSITION

Reason:
During initialization the cutter was not in the right position. Either an operator has left the printer in
this state or the printer has a cutter problem.

Application:
If possible, retry print job.

Measure:
The print system will try to recover from this error with the next print job. If the next print job again
fails with this error an operator intervention is required: Check cutter unit and paper path.

E0460011 LMTH5X_JOB_CANCELLED

Reason:
A print job has been cancelled by an application.

Application:
This error only occurs as a result of an application request.

Measure:
No measure required.

E0460012 LMTH5X_DRAWOFF_TIMEOUT

Reason:
The draw-off monitoring time has been exceeded. This is the time the print system waits for a
printed page to be drawn off by the dispenser.

Application:
Use the dispenser to eject or to retract the printed page. The printed page can also be removed for
disposal by means of a reset command to the dispenser.

Measure:
Check application. Check also the printer configuration because there is a specific configuration
parameter which specifies the length of this time frame. If necessary, this time value has to be
increased and the system to be restarted afterwards.

June 2004 315


LMTH5X Printer Monitor

E0460013 LMTH5X_PRINT_TIMEOUT

Reason:
The printer did not print a page within a given time.

Application:
If possible, retry print job.

Measure:
The print system will try to recover from this error with the next print job. Check printer cable and
connections.

E0460015 LMTH5X_NOT_CONNECTED

Reason:
The printer is switched off or not connected to the system (offline).

Application:
It is not possible to print as long as the printer is offline.

Measure:
Check printer, printer cable and connections.

E0460016 LMTH5X_INVALID_DATA

Reason:
Invalid data has been received.

Application:
This error sets the printer state to offline. It is not possible to print as long as the printer is offline.

Measure:
Check printer cable and connections.

E0460017 LMTH5X_WRITE_FAULT

Reason:
There was a communication error during a data transfer to the printer (write operation).

Application:
This error sets the printer state to offline. It is not possible to print as long as the printer is offline.

Measure:
Check printer cable and connections.

316 June 2004


LMTH5X Printer Monitor

E0460018 LMTH5X_READ_FAULT

Reason:
There was a communication error during a data transfer from the printer (read operation).

Application:
This error sets the printer state to offline. It is not possible to print as long as the printer is offline.

Measure:
Check printer cable and connections.

E0460019 LMTH5X_READ_TIMEOUT

Reason:
The printer did not respond to a request during a given time frame.

Application:
This error sets the printer state to offline. It is not possible to print as long as the printer is offline.

Measure:
Check printer cable and connections.

E046001E LMTH5X_FRM_ERROR

Reason:
An unexpected printer error occurred.

Application:
If possible, retry print job.

Measure:
Send error report to customer service.

E046001F LMTH5X_INVALID_COMMAND

Reason:
An unexpected error occurred during communication with the device.

Application:
If possible, retry print job.

Measure:
Send error report to customer service.

June 2004 317


318 June 2004
LMTP07 Printer Monitor
StClass:
STCLASS_OK No error
STCLASS_ERROR_LMTP07 Error of the LMTP07.DLL

StCode:
E0440001 LMTP07_PAPER_END

Reason:
Paper-out condition.

Application:
If the application cannot run without receipt output, it must be terminated, otherwise no specific
reactions are required.

Measure:
Load paper, if necessary check printer hardware (paper feeder, sensor).

E0440002 LMTP07_CUTTER_JAM

Reason:
Paper jam while cutting the paper.

Measure:
Check paper guide. Inform customer service if problem occurs again.

E0440003 LMTP07_MARK

Reason:
By activated mark, recognition a mark is not found.
Paper jam, paper skew, bad/missing mark on paper, dirty/faulty photosensor, loaded paper does
not meet paper specification.

Measure:
Check paper guide. Inform customer service if problem occurs again.

June 2004 319


LMTP07 Printer Monitor

E0440004 LMTP07_PRESENTER_JAM

Reason:
Paper jam after the cutting of a receipt in the presenter. The receipt could not be correctly
processed.

Measure:
Check paper guide. Inform customer service if problem occurs again.

E0440005 LMTP07_RETRACTOR_JAM

Reason:
Paper jam after the cutting of a receipt while a reject command. The receipt could not be correctly
processed.

Measure:
Check paper guide. Inform customer service if problem occurs again.

E0440006 LMTP07_JAM

Reason:
Receipt paper jam while the printing process. The receipt could not be correctly processed.

Measure:
Papierfhrung berprfen. Bei wiederholtem Auftreten den TKD benachrichtigen.

E0440007 LMTP07_JOB_TIMEOUT

Reason:
An internal print job timeout is occurred.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

E0440008 LMTP07_HIGH_VOLTAGE

Reason:
The power voltage of the printer is too high.

Measure:
Hardware error. Inform Customer Service.

320 June 2004


LMTP07 Printer Monitor

E0440009 LMTP07_LOW_VOLTAGE

Reason:
The power voltage of the printer is too low.

Measure:
Hardware error. Inform Customer Service.

E044000A LMTP07_HEAD

Reason:
The temperature of the print head is too high.

Measure:
Hardware error. Inform Customer Service.

E044000B LMTP07_TYPE

Reason:
Hardware error.

Measure:
Hardware error. Inform Customer Service.

E0440010 LMTP07_INVALID_DATA

Reason:
Unexpected data was received.

Application:
Repeat the command if necessary.

E0440011 LMTP07_WRITE_TIMEOUT

Reason:
A WRITE command could not be executed in the specified monitoring time.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

June 2004 321


LMTP07 Printer Monitor

E0440012 LMTP07_READ_TIMEOUT

Reason:
A READ command could not be executed in the specified monitoring time.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

E0440013 LMTP07_WAIT_FOR_NEXT_JOB

Reason:
This message may only occur when controlled print jobs (C jobs) are received. After a received
print job had been executed, no further control command (e.g. eject) was received within the
monitoring time.

Application:
Check application.

E0440015 LMTP07_INT_ERROR

Reason:
An internal SW error occurred.

Measure:
Inform customer service.

E0440016 LMTP07_OFFLINE_ERROR

Reason:
The printer is in the offline state without any specific device error.

Application:
Try to initialize the printer.

Measure:
Inform customer service if error occurs again.

322 June 2004


RJ03 Printers
StClass:
STCLASS_OK No error
STCLASS_ERROR_R03 Receipt printer error of the CSCWRJ03.DLL
STCLASS_ERROR_J03 Journal printer error of the CSCWRJ03.DLL

StCode:
20008100 RJ03_INVALID_RESPONSE

Reason:
Unexpected data was received.

Application:
Repeat the command if necessary.

20008101 RJ03_MALLOC_ERROR

Reason:
Allocation error. Not enough resources to allocate internal memory.

Measure:
Check the system.

20008102 RJ03_READ_TIMEOUT

Reason:
A READ command could not be executed in the specified monitoring time.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

June 2004 323


RJ03 Printers

20008103 RJ03_CODE_PAGE

Reason:
Code page not available.

Application:
Choose an alternate code page.

20008104 RJ03_INVALID_FILE

Reason:
Cannot open a image file or invalid file name give up.

Measure:
Check the valid of the file.

20008105 RJ03_FILE_ACCESS_ERROR

Reason:
Cannot read the file to be loaded.

Measure:
Check the valid of the file.

20008106 RJ03_INVALID_LOADED_FILE

Reason:
Invalid logo type by the loading of a logo for the printer or logo file is too big.

Measure:
Check the system error code in the error log.

20008107 RJ03_OFFLINE

Reason:
The printer is in the offline state without any specific device error.

Application:
Try to initialize the printer.

Measure:
Inform Customer Service if error occurs again.

324 June 2004


RJ03 Printers

20008108 RJ03_NO_DEVICE

Reason:
There are no devices of the specified type available or the USB device has been removed from the
system.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

28008000 RJ03_PAPER_END

Reason:
Paper-out condition.

Application:
If the application cannot run without receipt output, it must be terminated, otherwise no specific
reactions are required.

Measure:
Load paper, if necessary check printer hardware (paper feeder, sensor).

28008001 RJ03_CUTTER_JAM

Reason:
Paper jam while cutting the paper.

Measure:
Check paper guide. Inform customer service if problem occurs again.

28008002 RJ03_HOME_POSITION

Reason:
The carrier don't found the home position (only impact printer).

Measure:
Check paper guide. Inform customer service if problem occurs again.

28008003 RJ03_CARRIER_JAM

Reason:
Paper jam before cutting.

Measure:
Check paper guide. Inform customer service if problem occurs again.

June 2004 325


RJ03 Printers

28008004 RJ03_MARK

Reason:
By activated mark, recognition a mark is not found.
Paper jam, paper skew, bad/missing mark on paper, dirty/faulty photosensor, loaded paper does
not meet paper specification.

Measure:
Check paper guide. Inform customer service if problem occurs again.

28008005 RJ03_PRESENTER_JAM

Reason:
Paper jam after the cutting of a receipt in the presenter. The receipt could not be correctly
processed.

Measure:
Check paper guide. Inform customer service if problem occurs again.

28008006 RJ03_RETRACTOR_JAM

Reason:
Paper jam after the cutting of a receipt while a reject command. The receipt could not be correctly
processed.

Measure:
Check paper guide. Inform customer service if problem occurs again.

28008007 RJ03_JAM

Reason:
Receipt paper jam while the printing process. The receipt could not be correctly processed.

Measure:
Check paper guide. Inform customer service if problem occurs again.

28008008 RJ03_HIGH_VOLTAGE

Reason:
The power voltage of the printer is too high.

Measure:
Hardware error. Inform Customer Service.

28008009 RJ03_LOW_VOLTAGE

Reason:
The power voltage of the printer is too low.

Measure:
Hardware error. Inform Customer Service.

326 June 2004


RJ03 Printers

2800800A RJ03_HEAD

Reason:
The temperature of the print head is too high.

Measure:
Hardware error. Inform Customer Service.

2800800B RJ03_TYPE

Reason:
Hardware error.

Measure:
Hardware error. Inform Customer Service.

2800800C RJ03_OP_AFTER_POWER_ON_ERR

Reason:
The paper is not at the print starting position after power-on an error is generated (if the concerning
memory switch is activated).

Measure:
Remove the printed receipt.

2800800D RJ03_NO_PAPER_MOTION

Reason:
The paper of a journal printer was not transported while a print out command. Paper jam occurred
or paper end was reached.

Measure:
Check paper guide. Load paper, if necessary.

StWarn:
28000001 RJ03_WARN_BON_PAPER_LOW

Reason:
"Paper low" warning.
The device only contains the preset quantity of paper.

Application:
Inform operator to load paper.

Measure:
The next time the System is maintained, the paper supply for receipts or journals should be
replenished.

June 2004 327


328 June 2004
SB500 scanner (S500)
StClass:
STCLASS_OK No error
STCLASS_ERROR_S500 Error of the CSCWS500.DLL

StCode:
20008000 S500_INVALID_PARA

Reason:
Invalid parameter.

Measure:
Software error, inform service.

20008001 S500_NO_DOCUMENT

Reason:
No document inserted.

Application:
Respond as required by application.

20008002 S500_MICR_NOT_SELECTED

Reason:
Function CscPrtRead was called, but no MICR mode via CscPrtControl selected.

Application:
Check application program. Inform Customer Service if error occurs again.

Measure:
Software error, inform service.

June 2004 329


SB500 scanner (S500)

20009001 S500_SERVER_SYS_ERR

Reason:
The service was unable to execute command due to a system error.
Memory allocation error.

Measure:
Software error, inform service.

20009002 S500_SCSI_ERR

Reason:
The service was unable to execute command due to a SCSI error.
Error condition coming from SCSI Manager or SCSI adapter.

Application:
Call Software Reset (CscPrtInit / Spec. RESERVED).
Inform Customer Service if error occurs again.

20009003 S500_PERIF_NOT_FOUND

Reason:
Peripheral not found by the service.
Peripheral is switched off or not connected to the SCSI bus.

Measure:
Check the hardware. Inform Customer Service if error occurs again.

20009004 S500_HARD_ERR

Reason:
Peripheral hardware error.

Measure:
Check the hardware. Inform Customer Service if error occurs again.

20009005 S500_PERIF_OFF_ON

Reason:
The peripheral has been switched off and on again between the last and the current command.

Application:
Retry command.

Measure:
Check the hardware. Inform Customer Service if error occurs again.

330 June 2004


SB500 scanner (S500)

20009006 S500_RESERV_ERR

Reason:
Another program is using the peripheral.

Application:
Retry command. Call Customer Service if error occurs again.

20009007 S500_BOURRAGE

Reason:
Document jammed.

Application:
Call Function Reset and free (CscPrtInit / Spec. RESET_FREE). Inform Customer Service if error
occurs again.

Measure:
Check the hardware.

20009008 S500_DOC_FEED_ERR

Reason:
Document feeding error.

Measure:
Check the hardware. Inform Customer Service if error occurs again.

20009009 S500_INVALID_CMD

Reason:
The current command contains invalid parameters specification or is inconsistent with the previous
command sequence.

Application:
Check application program. Inform Customer Service if error occurs again.

2000900A S500_DATA_LOST

Reason:
Error during SCSI data transfer.
SCSI command terminated with data overrun/underrun error.

Application:
Check application program. Inform Customer Service if error occurs again.

June 2004 331


SB500 scanner (S500)

2000900B S500_EXEC_CMD

Reason:
The current command is in execution and an other command has been launched.

Application:
Check application program. Inform Customer Service if error occurs again.

2000900C S500_JPEG_ERROR

Reason:
JPEG image not created.
The current command is inconsistent with the command sequence.

Application:
Check application program. Inform Customer Service if error occurs again.

2000900D S500_CMD_SEQUENCE_ERROR

Reason:
The command's sequence is not correct.

Application:
Check application program. Inform Customer Service if error occurs again.

2000900E S500_NOT_USED

Reason:
Internal Firmware error.

Application:
Check application program. Inform Customer Service if error occurs again.

2000900F S500_INVALID_HANDLE

Reason:
Internal Firmware error. The handle is invalid.

Application:
Check application program. Inform Customer Service if error occurs again.

20009010 S500_OPEN_NOT_DONE

Reason:
Internal Firmware error. Perform a commad without previous open.

Application:
Check application program. Inform Customer Service if error occurs again.

332 June 2004


SB500 scanner (S500)

20009011 S500_NO_LIBRARY_LOAD

Reason:
Internal Firmware error.

Application:
Check application program. Inform Customer Service if error occurs again.

20009012 S500_RESOLUTON_NOT_SUPPORTED

Reason:
Internal Firmware error. Provide to a function a resolution not supported.

Application:
Check application program. Inform Customer Service if error occurs again.

20009013 S500_ILLEGAL_MOVEMENT

Reason:
Internal Firmware error.

Application:
Check application program. Inform Customer Service if error occurs again.

20009014 S500_PERIPHERAL_TIMEOUT

Reason:
Internal Firmware error.

Application:
Check application program. Inform Customer Service if error occurs again.

20009015 S500_BMP_ERROR

Reason:
Internal Firmware error. Error on saving BMP file.

Application:
Check application program. Inform Customer Service if error occurs again.

20009016 S500_TIFF_ERROR

Reason:
Internal Firmware error. Error on saving TIFF file.

Application:
Check application program. Inform Customer Service if error occurs again.

June 2004 333


SB500 scanner (S500)

20009017 S500_MISSING_IMAGE

Reason:
Internal Firmware error. Handle of image is not provided to a function that requires it.

Application:
Check application program. Inform Customer Service if error occurs again.

20009018 S500_INVALID_TYPE

Reason:
Internal Firmware error. Invalid format for TIFF files.

Application:
Check application program. Inform Customer Service if error occurs again.

20009019 S500_INVALID_SAVEMODE

Reason:
Internal Firmware error. Invalid parameters for TIFF files.

Application:
Check application program. Inform Customer Service if error occurs again.

2000901A S500_INVALID_PAGE_NUMBER

Reason:
Internal Firmware error. Invalid parameters for TIFF files.

Application:
Check application program. Inform Customer Service if error occurs again.

2000901B S500_INVALID_TYPE_COMMAND

Reason:
Internal Firmware error. Type of command invalid.

Application:
Check application program. Inform Customer Service if error occurs again.

2000901C S500_INVALID_STEP

Reason:
Internal Firmware error.

Application:
Check application program. Inform Customer Service if error occurs again.

334 June 2004


SB500 scanner (S500)

2000901D S500_INVALID_DOC_HANDLING

Reason:
Internal Firmware error. Invalid parameter DocHandling in DocHandle functions.

Application:
Check application program. Inform Customer Service if error occurs again.

2000901E S500_INVALID_DRAWER

Reason:
Internal Firmware error.

Application:
Check application program. Inform Customer Service if error occurs again.

20009064 S500_PERIPHERAL_NOT_ANSWER

Reason:
Internal Firmware error. Time-out on the wait event occurs.

Application:
Check application program. Inform Customer Service if error occurs again.

20009102 S500_DATATRUNC

Reason:
Internal Firmware error. Data transferred during command execution has been truncated because
the destination buffer was too small.

Application:
Check application program. Inform Customer Service if error occurs again.

20009104 S500_ALREADY_OPEN

Reason:
Internal Firmware error. The peripheral is already connected.

Application:
Check application program. Inform Customer Service if error occurs again.

20009108 S500_NO_ENDCMD

Reason:
Internal Firmware error.

Application:
Check application program. Inform Customer Service if error occurs again.

June 2004 335


SB500 scanner (S500)

2000910A S500_NOSENSE

Reason:
Internal Firmware error. The peripheral is busy.

Application:
Check application program. Inform Customer Service if error occurs again.

2000910C S500_TARGETBUSY

Reason:
Internal Firmware error. The peripheral is busy or a command is already in execution.

Application:
Check application program. Inform Customer Service if error occurs again.

2000910D S500_TRY_TO_RESET

Reason:
Internal Firmware error. The peripheral is in error.

Application:
Try to execute a Reset command.

2000910F S500_STRINGTRUNCATED

Reason:
Internal Firmware error.

Application:
Check application program. Inform Customer Service if error occurs again.

20009201 S500_IMACON_ERROR_SYNTAX

Reason:
Illegal arguments calling IMACON.DLL.

Application:
Check application program. Inform Customer Service if error occurs again.

20009202 S500_IMACON_ERROR_INPUT_OPEN

Reason:
Cannot open input file.

Application:
Check application program. Inform Customer Service if error occurs again.

336 June 2004


SB500 scanner (S500)

20009203 S500_IMACON_ERROR_INPUT_READ

Reason:
Error reading input.

Application:
Check application program. Inform Customer Service if error occurs again.

20009204 S500_IMACON_ERROR_OUTPUT_OPEN

Reason:
Cannot open output file.

Application:
Check application program. Inform Customer Service if error occurs again.

20009205 S500_IMACON_ERROR_OUTPUT_WRITE

Reason:
Error writing output file.

Application:
Check application program. Inform Customer Service if error occurs again.

20009206 S500_IMACON_ERROR_MEMORY

Reason:
Not enough memory.

Application:
Check application program. Inform Customer Service if error occurs again.

20009207 S500_IMACON_ERROR_TOO_LONG

Reason:
Image too long.

Application:
Check application program. Inform Customer Service if error occurs again.

20009208 S500_IMACON_ERROR_TOO_LARGE

Reason:
Image too large (for TIF).

Application:
Check application program. Inform Customer Service if error occurs again.

June 2004 337


SB500 scanner (S500)

20009209 S500_IMACON_ERROR_TOO_SMALL

Reason:
Image too small (<1 row).

Application:
Check application program. Inform Customer Service if error occurs again.

200092FF S500_IMACON_UNDEF_ERROR

Reason:
IMACON.DLL returned undefined error.

Application:
Check application program. Inform Customer Service if error occurs again.

338 June 2004


CM3000 scanner (CM3K)
StClass:
STCLASS_OK No error
STCLASS_ERROR_CM3K Error of the CSCWCM3K.DLL

StCode:
20008000 CM3K_INVALID_PARA

Reason:
Invalid parameter.

Measure:
Software error, inform service.

20008001 CM3K_NO_DOCUMENT

Reason:
No document inserted.

Application:
Respond are required by application.

20008002 CM3K_MICR_NOT_SELECTED

Reason:
Function CscPrtRead was calls, but no MICR mode via CscPrtControl selected,

Application:
Check application program. Inform Customer Service if error occurs again.

Measure:
Software error, inform service.

20008006 CM3K_ERROR_OPEN_RAW_FILE

Reason:
Cannot open raw file (CM3K.RAW).

Application:
Check application program. Inform Customer Service if error occurs again.

June 2004 339


CM3000 scanner (CM3K)

20008007 CM3K_ERROR_WRITE_FILE

Reason:
Error writing raw file (CM3K.RAW).

Application:
Check application program. Inform Customer Service if error occurs again.

20008008 CM3K_ERROR_SHUTTER_OPEN

Reason:
The external shutter could not be opened.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

20008009 CM3K_ERROR_SHUTTER_CLOSE

Reason:
The external shutter could not be closed.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

20008100 CM3K_ERROR_INIT

Reason:
The initialization of the scanner failed.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

20008101 CM3K_ERROR_TIMEOUT_FW

Reason:
Time out by waiting of return from firmware command.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

340 June 2004


CM3000 scanner (CM3K)

20008110 CM3K_PAPER_TRAY

Reason:
There is still a document in the scanner.

Application:
Move document to the reject box.

Measure:
Check the hardware if necessary.

20008200 CM3K_INVALID_FIRMWARE_FILE

Reason:
The firmware file(s) is/are invalid. More than one version of a firmware file is in the directory.

Measure:
Check the <CSCROOT>\FRM directory.

20008201 CM3K_ERROR_LOAD_FIRMWARE

Reason:
Error while loading the firmware file(s).

Measure:
Check the hardware if necessary.

20009001 CM3K_ERROR_BADSETUP

Reason:
Invalid options or parameter.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

20009002 CM3K_ERROR_FEEDEREMPTY

Reason:
The document feeder is empty.

Application:
Repeat the command if necessary.

June 2004 341


CM3000 scanner (CM3K)

20009003 CM3K_ERROR_DOCINTRACK

Reason:
A document is still in track.

Application:
Repeat the command if necessary.

20009004 CM3K_ERROR_ALREADYACTIVE

Reason:
The scanner can not be started, because it is currently active running a document or transferring
image data from the scanner.

Application:
Repeat the command if necessary.

Measure:
Check the hardware.

20009005 CM3K_ERROR_DISABLED

Reason:
Scanning is disabled by the API because of incompatible firmware version.

Application:
Repeat the command if necessary.

Measure:
Check the hardware. Inform service.

20009006 CM3K_ERROR_FEEDERJAM

Reason:
Feeder failed to start document.

Application:
Repeat the command if necessary.

Measure:
Check the hardware.

342 June 2004


CM3000 scanner (CM3K)

20009007 CM3K_ERROR_TRACKWATCHDOG

Reason:
Time-out while document transport.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

20009008 CM3K_ERROR_CANT_RECOVER

Reason:
The document position not permit to try a recover.

Application:
Retry command.

2000900A CM3K_ERROR_JAM

Reason:
A document is stuck or lost in track..

Application:
Retry command.

Measure:
Check the hardware.

2000900B CM3K_ERROR_TIMEOUT

Reason:
Time-out by waiting for codeline.

Application:
Repeat the command if necessary.

Measure:
Check the hardware.

2000900C CM3K_ERROR_DOUBLE

Reason:
Double feed.

Application:
Repeat the command if necessary.

Measure:
Check the hardware.

June 2004 343


CM3000 scanner (CM3K)

2000900D CM3K_ERROR_FILEWRITE

Reason:
Problem writing image file.

Application:
Repeat the command if necessary.

Measure:
Check the hardware. Disk full.

2000900E CM3K_ERROR_SCSI

Reason:
SCSI error reported by ASPI during an interaction with the CM3000.

Application:
Repeat the command if necessary.

Measure:
Check the hardware.

2000900F CM3K_ERROR_IMAGECALLBACK

Reason:
an image processing callback routine reports an error (internal error).

Application:
Repeat the command if necessary.

Measure:
Check the hardware.

20009010 CM3K_ERROR_INTERNAL

Reason:
CM3API internal error.

Application:
Repeat the command if necessary.

Measure:
Reboot if necessary.

344 June 2004


CM3000 scanner (CM3K)

20009011 CM3K_ERROR_UNKNOWN

Reason:
CM3API internal error.

Application:
Repeat the command if necessary.

Measure:
Check the hardware.

20009012 CM3K_ERROR_ALLOCBIN

Reason:
Memory allocation failed.

Application:
Repeat the command if necessary.

20009013 CM3K_ERROR_G4ENCODE

Reason:
The G4 compression routine reports an error (CM3API internal error).

Application:
Repeat the command if necessary.

20009014 CM3K_ERROR_NODOKUMENTDATA

Reason:
a tracking error for the CM3000 is reported for the last document. No image data or codeline data
are available.

Application:
Rescan the document. Repeat the command if necessary.

Measure:
Check the hardware.

20009015 CM3K_ERROR_TREATMENT

Reason:
CM3API internal error.

Application:
Repeat the command if necessary.

Measure:
Check the hardware.

June 2004 345


CM3000 scanner (CM3K)

20009016 CM3K_ERROR_DOCLONGFOROP

Reason:
Document is too long for the selected operation.

Application:
Repeat the command if necessary.

Measure:
Check the hardware.

20009017 CM3K_ERROR_OCRHEADPROBLEM

Reason:
A hardware problem is reported by the OCR read head.

Application:
Repeat the command if necessary.

Measure:
Check the hardware.

20009018 CM3K_ERROR_BADDEVICE

Reason:
An attempt was made to use a device option which is not present.

Application:
Repeat the command if necessary.

Measure:
Check the hardware.

20009019 CM3K_ERROR_EXTSHUTTER

Reason:
Opening or closing the external shutter failed.

Application:
Repeat the command if necessary.

Measure:
Check the hardware.

346 June 2004


CM3000 scanner (CM3K)

2000901A CM3K_ERROR_INTSHUTTER

Reason:
Opening or closing the internal shutter failed.

Application:
Repeat the command if necessary.

Measure:
Check the hardware.

2000901B CM3K_ERROR_METALDETECTOR

Reason:
The document have a staple.

Application:
Repeat the command if necessary.

Measure:
Check the document.

2000901C CM3K_ERROR_RIBBONCART

Reason:
Ribbon cartridge is missing.

Application:
Repeat the command if necessary.

Measure:
Check the hardware.

2000901D CM3K_ERROR_WRONG_TRACKCOMM

Reason:
The scanner cant do the command required.

Application:
Repeat the command if necessary.

Measure:
Check the hardware.

June 2004 347


CM3000 scanner (CM3K)

2000901E CM3K_ERROR_WRONG_EJECT

Reason:
CM3API.DLL internal error.

Application:
Repeat the command if necessary.

Measure:
Check the hardware.

200090FF CM3K_ERROR_UNDEF

Reason:
CM3API.DLL returned undefined error.

Application:
Check application program. Inform customer Service if error occurs again.

20009201 CM3K_IMACON_ERROR_SYNTAX

Reason:
Illegal arguments calling IMACON.DLL.

Application:
Check application program. Inform Customer Service if error occurs again.

20009202 CM3K_IMACON_ERROR_INPUT_OPEN

Reason:
Cannot open input file.

Application:
Check application program. Inform Customer Service if error occurs again.

20009203 CM3K_IMACON_ERROR_INPUT_READ

Reason:
Error reading input.

Application:
Check application program. Inform Customer Service if error occurs again.

20009204 CM3K_IMACON_ERROR_OUTPUT_OPEN

Reason:
Cannot open output file.

Application:
Check application program. Inform Customer Service if error occurs again.

348 June 2004


CM3000 scanner (CM3K)

20009205 CM3K_IMACON_ERROR_OUTPUT_WRITE

Reason:
Error writing output file.

Application:
Check application program. Inform Customer Service if error occurs again.

20009206 CM3K_IMACON_ERROR_MEMORY

Reason:
Not enough memory.

Application:
Check application program. Inform Customer Service if error occurs again.

20009207 CM3K_IMACON_ERROR_TOO_LONG

Reason:
Image too long.

Application:
Check application program. Inform Customer Service if error occurs again.

20009208 CM3K_IMACON_ERROR_TOO_LARGE

Reason:
Image too large (for TIF).

Application:
Check application program. Inform Customer Service if error occurs again.

20009209 CM3K_IMACON_ERROR_TOO_SMALL

Reason:
Image too small (<1 row).

Application:
Check application program. Inform Customer Service if error occurs again.

200092FF CM3K_IMACON_UNDEF_ERROR

Reason:
IMACON.DLL returned undefined error.

Application:
Check application program. Inform Customer Service if error occurs again.

June 2004 349


CM3000 scanner (CM3K)

20009300 CM3K_DQF_ERR_ILLEGAL_PARAM

Reason:
Internal error while calling DQF.DLL.

Application:
Inform Customer Service if error occurs again.

20009301 CM3K_DQF_ERR_NO_MEMORY

Reason:
Internal error while calling DQF.DLL.

Application:
Inform Customer Service if error occurs again.

20009302 CM3K_DQF_ERR_HGHLOW_INVALID

Reason:
Internal error while calling DQF.DLL.

Application:
Inform Customer Service if error occurs again.

20009303 CM3K_DQF_ERR_LOWEFFECTIVELEVEL_RANGE

Reason:
Internal error while calling DQF.DLL.

Application:
Inform Customer Service if error occurs again.

20009304 CM3K_DQF_ERR_HIGHEFFECTIVELEVEL_RANGE

Reason:
Internal error while calling DQF.DLL.

Application:
Inform Customer Service if error occurs again.

20009305 CM3K_DQF_ERR_SENSITIVNESS_RANGE

Reason:
Internal error while calling DQF.DLL.

Application:
Inform Customer Service if error occurs again.

350 June 2004


CM3000 scanner (CM3K)

200093FF CM3K_DQF_UNDEF_ERROR

Reason:
DQF.DLL returned undefined error.

Application:
Check application program. Inform Customer Service if error occurs again.

June 2004 351


352 June 2004
TOSCA scanner (TSC)
StClass:
STCLASS_OK No error
STCLASS_ERROR_TSC Error of the CSCWTSC.DLL

StCode:
20008000 TSC_INVALID_PARA

Reason:
Invalid parameter.

Measure:
Software error, inform service.

20008001 TSC_NO_DOCUMENT

Reason:
No document inserted.

Application:
Respond are required by application.

20008004 TSC_INVALID_RXDATA

Reason:
The received acknowledge is invalid.

Application:
Repeat the command and if necessary initialize the device again beforehand.

Measure:
Check the hardware.

June 2004 353


TOSCA scanner (TSC)

20008005 TSC_READ_TIMEOUT

Reason:
A command could not be executed in the specified monitoring time.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

20008006 TSC_ERROR_OPEN_RAW_FILE

Reason:
Cannot open raw file (TSC.RAW).

Application:
Check application program. Inform Customer Service if error occurs again.

20008007 TSC_ERROR_WRITE_RAW_FILE

Reason:
Error writing raw file (TSC.RAW).

Application:
Check application program. Inform Customer Service if error occurs again.

20008018 TSC_ERROR_SHUTTER_OPEN

Reason:
The shutter could not be opened.

Application:
Retry command. Call Customer Service if error occurs again.

Measure:
Check the hardware if necessary.

20008019 TSC_ERROR_SHUTTER_CLOSE

Reason:
The shutter could not be closed.

Application:
Retry command. Call Customer Service if error occurs again.

Measure:
Check the hardware if necessary.

354 June 2004


TOSCA scanner (TSC)

20009001 TSC_ERROR_CMD

Reason:
Communication problem or an invalid data packet is sent to the scanner.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

20009003 TSC_ERROR_EJECT

Reason:
No document in the scanner (Command Eject).

Application:
Respond as required by application.

20009004 TSC_ERROR_TIMEOUT

Reason:
Time-out when processing an internal command.
This could refer to a hardware error (paper jam), an oversized form or a user holding the form.

Measure:
Check the hardware. Inform Customer Service if error occurs again.

20009005 TSC_ERROR_MISSING_FORM

Reason:
No document in the scanner.

Application:
Respond as required by application.

20009006 TSC_ERROR_SCANNER

Reason:
An document longer than the specified length was detected.

Application:
Respond as required by application.

June 2004 355


TOSCA scanner (TSC)

20009007 TSC_ERROR_BUSY

Reason:
The scanner is executing a command.

Application:
Repeat the command if necessary.

Measure:
Check the hardware if necessary.

20009008 TSC_SERIAL_ERROR

Reason:
The hardware already has a programmed serial number (internal error).

Measure:
Inform Customer Service if error occurs again.

20009009 TSC_ERROR_SHUTTER

Reason:
The shutter is blocked or defective.

Application:
Retry command. Call Customer Service if error occurs again.

2000900A TSC_ERROR_CCD

Reason:
Error while reading data from scanhead EE-PROM.

Application:
Repeat the command if necessary.

2000900B TSC_ERROR_LS

Reason:
During startup, the functions of all photosensors are verified.
Warning: If there is a document in the scanner during startup, all covered photosensors are
reported as defective.

Application:
Repeat the command if necessary.

356 June 2004


TOSCA scanner (TSC)

2000900D TSC_STARTUP_OCCURED

Reason:
A startup of the scanner has occurred.

Application:
Repeat the command if necessary.

20009201 TSC_IMACON_ERROR_SYNTAX

Reason:
Illegal arguments calling IMACON.DLL.

Application:
Check application program. Inform Customer Service if error occurs again.

20009202 TSC_IMACON_ERROR_INPUT_OPEN

Reason:
Cannot open input file.

Application:
Check application program. Inform Customer Service if error occurs again.

20009203 TSC_IMACON_ERROR_INPUT_READ

Reason:
Error reading input.

Application:
Check application program. Inform Customer Service if error occurs again.

20009204 TSC_IMACON_ERROR_OUTPUT_OPEN

Reason:
Cannot open output file.

Application:
Check application program. Inform Customer Service if error occurs again.

20009205 TSC_IMACON_ERROR_OUTPUT_WRITE

Reason:
Error writing output file.

Application:
Check application program. Inform Customer Service if error occurs again.

June 2004 357


TOSCA scanner (TSC)

20009206 TSC_IMACON_ERROR_MEMORY

Reason:
Not enough memory.

Application:
Check application program. Inform Customer Service if error occurs again.

20009207 TSC_IMACON_ERROR_TOO_LONG

Reason:
Image too long.

Application:
Check application program. Inform Customer Service if error occurs again.

20009208 TSC_IMACON_ERROR_TOO_LARGE

Reason:
Image too large (for TIF).

Application:
Check application program. Inform Customer Service if error occurs again.

20009209 TSC_IMACON_ERROR_TOO_SMALL

Reason:
Image too small (<1 row).

Application:
Check application program. Inform Customer Service if error occurs again.

200092FF TSC_IMACON_UNDEF_ERROR

Reason:
IMACON.DLL returned undefined error.

Application:
Check application program. Inform Customer Service if error occurs again.

20009300 TSC_DQF_ERR_ILLEGAL_PARAM

Reason:
Internal error while calling DQF.DLL.

Application:
Inform Customer Service if error occurs again.

358 June 2004


TOSCA scanner (TSC)

20009301 TSC_DQF_ERR_NO_MEMORY

Reason:
Internal error while calling DQF.DLL.

Application:
Inform Customer Service if error occurs again.

20009302 TSC_DQF_ERR_HGHLOW_INVALID

Reason:
Internal error while calling DQF.DLL.

Application:
Inform Customer Service if error occurs again.

20009303 TSC_DQF_ERR_LOWEFFECTIVELEVEL_RANGE

Reason:
Internal error while calling DQF.DLL.

Application:
Inform Customer Service if error occurs again.

20009304 TSC_DQF_ERR_HIGHEFFECTIVELEVEL_RANGE

Reason:
Internal error while calling DQF.DLL.

Application:
Inform Customer Service if error occurs again.

20009305 TSC_DQF_ERR_SENSITIVNESS_RANGE

Reason:
Internal error while calling DQF.DLL.

Application:
Inform Customer Service if error occurs again.

200093FF TSC_DQF_UNDEF_ERROR

Reason:
DQF.DLL returned undefined error.

Application:
Check application program. Inform Customer Service if error occurs again.

June 2004 359


360 June 2004
Scanner software RecoStar (RECO)
StClass:
STCLASS_OK No error
STCLASS_ERROR_RECO Error of the CSCWRECO.DLL

StCode:
20008000 RECO_NO_DONGLE

Reason:
Wrong RecoStar software installed.

Application:
Abort the current transaction.

Measure:
Check the RecoStar software.

20008001 RECO_SET_ERROR_FKT

Reason:
The error function cannot be initialised (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20008002 RECO_NO_RECOSTAR_MODUL

Reason:
RecoStar software module ai*.dll not found in appropriate path.

Application:
Abort the current transaction.

Measure:
Check the RecoStar software module ai*.dll in the appropriate CSC-W32 path.

June 2004 361


Scanner software RecoStar (RECO)

20008003 RECO_NO_CTRL_FILE

Reason:
No control file with extension (*.cla. *.lex or *.par) found in the appropriate path.

Application:
Abort the current transaction.

Measure:
Check the control files in the appropriate CSC-W32 path.

20008004 RECO_NOT_ONE_CTRL_FILE

Reason:
More than one control file with same extension (*.cla. *.lex or *.par) found in the appropriate path.

Application:
Abort the current transaction.

Measure:
Check the control files.

20008005 RECO_CTRL_FILE_OPEN_ERROR

Reason:
Cannot open a control file.

Application:
Abort the current transaction.

Measure:
Check the control files.

20008006 RECO_CTRL_FILE_READ_ERROR

Reason:
Cannot read a control file.

Application:
Abort the current transaction.

Measure:
Check the control files.

362 June 2004


Scanner software RecoStar (RECO)

20008007 RECO_INIT_TIFF_FKT_ERROR

Reason:
The TIFF functions cannot be initialised (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20008008 RECO_OPEN_TIFF_FILE

Reason:
Cannot open internal image file (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20008009 RECO_MEMORY_TIFF_FILE

Reason:
Not enough memory for internal image file.

Application:
Abort the current transaction.

Measure:
Check the system resources.

2000800A RECO_INVALID_FORM

Reason:
The form size of a scanned document is invalid.

Application:
Abort the current transaction.

Measure:
Check the form.

June 2004 363


Scanner software RecoStar (RECO)

20010400 RECO_LGK_ERROR_04

Reason:
Error on initializing the LGK functions (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20010500 RECO_LGK_ERROR_05

Reason:
LGK function not allowed in current status (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20010800 RECO_LGK_ERROR_08

Reason:
The RecoStar-DLL could not be opened.

Application:
Abort the current transaction.

Measure:
Check the RecoStar-DLL ai*.dll in the appropriate path.

20010900 RECO_LGK_ERROR_09

Reason:
Error in the configuration string of Lc_open(). Internal error.

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

364 June 2004


Scanner software RecoStar (RECO)

20010A00 RECO_LGK_ERROR_0A

Reason:
Error on opening the start file for pagination (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20010B00 RECO_LGK_ERROR_0B

Reason:
Error on opening the HSI log file (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20010C00 RECO_LGK_ERROR_0C

Reason:
Error on initializing the HSI log file (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20010D00 RECO_LGK_ERROR_0D

Reason:
Error on opening a download SW file (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

June 2004 365


Scanner software RecoStar (RECO)

20010E00 RECO_LGK_ERROR_0E

Reason:
Error on opening a parameter file (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20010F00 RECO_LGK_ERROR_0F

Reason:
Error on opening the classifier file (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20011000 RECO_LGK_ERROR_10

Reason:
Error on opening the dictionary file (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20011100 RECO_LGK_ERROR_11

Reason:
Error on writing the dictionary file 1 (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

366 June 2004


Scanner software RecoStar (RECO)

20011200 RECO_LGK_ERROR_12

Reason:
Error on writing the dictionary file 2 (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20011300 RECO_LGK_ERROR_13

Reason:
Error on closing the device (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20011400 RECO_LGK_ERROR_14

Reason:
Error Lc_GetData(): no data structure transferred (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20011500 RECO_LGK_ERROR_15

Reason:
Error on reading image/read data (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

June 2004 367


Scanner software RecoStar (RECO)

20011600 RECO_LGK_ERROR_16

Reason:
Error on editing read data (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20011700 RECO_LGK_ERROR_17

Reason:
Error in the classifier description structure (location). Internal error.

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20011800 RECO_LGK_ERROR_18

Reason:
Error in the parameter description structure (location). Internal error.

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20011900 RECO_LGK_ERROR_19

Reason:
Error in BS order description structure (location). Internal error.

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

368 June 2004


Scanner software RecoStar (RECO)

20011A00 RECO_LGK_ERROR_1A

Reason:
Error in image parameters (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20011B00 RECO_LGK_ERROR_1B

Reason:
Realloc() error further read data (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20011C00 RECO_LGK_ERROR_1C

Reason:
Read data error: too large or wrong data type (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20011D00 RECO_LGK_ERROR_1D

Reason:
Error Lc_GetData(): no mode set (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

June 2004 369


Scanner software RecoStar (RECO)

20011E00 RECO_LGK_ERROR_1E

Reason:
Document data error: not defined data type (internal error),

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20011F00 RECO_LGK_ERROR_1F

Reason:
Warning: check sum error in dictionary data found (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20012000 RECO_LGK_ERROR_20

Reason:
Error in configuration data from the device: wrong length. Internal error.

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20012100 RECO_LGK_ERROR_21

Reason:
Error: insufficient memory for complete image (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

370 June 2004


Scanner software RecoStar (RECO)

20012200 RECO_LGK_ERROR_22

Reason:
Error: wrong call for set mode (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20012300 RECO_LGK_ERROR_23

Reason:
Error: unknown option (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20012400 RECO_LGK_ERROR_24

Reason:
Error on opening the file with changed parameters (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20012500 RECO_LGK_ERROR_25

Reason:
Error in BK order description structure (location). Internal error.

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

June 2004 371


Scanner software RecoStar (RECO)

20012600 RECO_LGK_ERROR_26

Reason:
Error on opening the update file (filter, ...). Internal error.

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20012700 RECO_LGK_ERROR_27

Reason:
Error in update order description structure (location). Internal error.

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20012800 RECO_LGK_ERROR_28

Reason:
Invalid filter type (internal error.)

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20012900 RECO_LGK_ERROR_29

Reason:
Error on opening the file with printer parameters (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

372 June 2004


Scanner software RecoStar (RECO)

20012A00 RECO_LGK_ERROR_2A

Reason:
Error in PP order description structure (location). Internal error.

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20012B00 RECO_LGK_ERROR_2B

Reason:
Error on opening the file with stacker parameters (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20012C00 RECO_LGK_ERROR_2C

Reason:
Error in BA order description structure (location). Internal error.

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20012D00 RECO_LGK_ERROR_2D

Reason:
No licence for RecoStar found (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

June 2004 373


Scanner software RecoStar (RECO)

20012E00 RECO_LGK_ERROR_2E

Reason:
RecoStar licence not correct for this version (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20012F00 RECO_LGK_ERROR_2F

Reason:
RecoStar licence has terminated (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20013000 RECO_LGK_ERROR_30

Reason:
No access to RecoStar licence (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20013200 RECO_LGK_ERROR_32

Reason:
hsi_order error: HSI order length (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

374 June 2004


Scanner software RecoStar (RECO)

20013C00 RECO_LGK_ERROR_3C

Reason:
loadmem error: length of the data (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20013D00 RECO_LGK_ERROR_3D

Reason:
loadmem error: wrong length Statement in HSI order (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20014600 RECO_LGK_ERROR_46

Reason:
hsi_response error: order length of the response data too small (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20014700 RECO_LGK_ERROR_47

Reason:
hsi_response error: order length of the response data too large (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

June 2004 375


Scanner software RecoStar (RECO)

20014800 RECO_LGK_ERROR_48

Reason:
hsi_response error: malloc() memory for response data (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20014900 RECO_LGK_ERROR_49

Reason:
hsi_response error: malloc() memory for response data (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20015000 RECO_LGK_ERROR_50

Reason:
Loadfile error: position (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20015200 RECO_LGK_ERROR_52

Reason:
Loadfile error: length (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

376 June 2004


Scanner software RecoStar (RECO)

20015400 RECO_LGK_ERROR_54

Reason:
Loadfile error: read header (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20015500 RECO_LGK_ERROR_55

Reason:
Loadfile error: order length (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20015700 RECO_LGK_ERROR_57

Reason:
Loadfile error: read order (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20015900 RECO_LGK_ERROR_59

Reason:
Loadfile error: malloc() memory for order (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

June 2004 377


Scanner software RecoStar (RECO)

20015A00 RECO_LGK_ERROR_5A

Reason:
Loadfile error: read order (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20015C00 RECO_LGK_ERROR_5C

Reason:
Loadfile error: malloc() memory for order (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

200250F2 RECO_ERROR_50_F2

Reason:
WIBU-Key error while decoding program parameters (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

200250F3 RECO_ERROR_50_F3

Reason:
DD command not supported (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

378 June 2004


Scanner software RecoStar (RECO)

200250F7 RECO_ERROR_50_F7

Reason:
No licence found for classifier (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025101 RECO_ERROR_51_01

Reason:
Parameter error signalled for a document description (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025102 RECO_ERROR_51_02

Reason:
Image without valid parameters (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025103 RECO_ERROR_51_03

Reason:
Too many read areas defined in a document description (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

June 2004 379


Scanner software RecoStar (RECO)

20025105 RECO_ERROR_51_05

Reason:
Missing document description (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025108 RECO_ERROR_51_08

Reason:
An unknown document type was found in a document description (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

200251F1 RECO_ERROR_51_F1

Reason:
Too many partial dictionaries (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

200251F2 RECO_ERROR_51_F2

Reason:
In document description dictionary mode not supported (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

380 June 2004


Scanner software RecoStar (RECO)

200251F3 RECO_ERROR_51_F3

Reason:
In document description dictionary mode not allowed (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

200251F4 RECO_ERROR_51_F4

Reason:
In document description dictionary not available (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

200251F5 RECO_ERROR_51_F5

Reason:
In document description trigram table not available (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025201 RECO_ERROR_52_01

Reason:
Download error: software not executable (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

June 2004 381


Scanner software RecoStar (RECO)

20025211 RECO_ERROR_52_11

Reason:
Error while creating or registering the command (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025212 RECO_ERROR_52_12

Reason:
Too many classifiers loaded (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025213 RECO_ERROR_52_13

Reason:
Invalid memory size value (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025214 RECO_ERROR_52_14

Reason:
Program FB_INIT_ACCESS: command returns an error code (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

382 June 2004


Scanner software RecoStar (RECO)

20025215 RECO_ERROR_52_15

Reason:
Program FB_ADD_FORM: command returns an error code (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025218 RECO_ERROR_52_18

Reason:
PC order must be preceded by a PA order (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025219 RECO_ERROR_52_19

Reason:
Command not allowed in actual context (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025302 RECO_ERROR_53_02

Reason:
DK command: insufficient work space for classifier (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

June 2004 383


Scanner software RecoStar (RECO)

20025303 RECO_ERROR_53_03

Reason:
DK command: insufficient work space for classifier (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025304 RECO_ERROR_53_04

Reason:
DK command: insufficient work space for classifier (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025305 RECO_ERROR_53_05

Reason:
DK command: insufficient work space for classifier (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025306 RECO_ERROR_53_06

Reason:
DK command: insufficient work space for classifier (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

384 June 2004


Scanner software RecoStar (RECO)

20025307 RECO_ERROR_53_07

Reason:
DK command: damaged classifier file (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025308 RECO_ERROR_53_08

Reason:
DK command: damaged classifier file (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025309 RECO_ERROR_53_09

Reason:
DK command: damaged classifier file (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

2002530A RECO_ERROR_53_0A

Reason:
DK command: damaged classifier file (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

June 2004 385


Scanner software RecoStar (RECO)

2002530D RECO_ERROR_53_0D

Reason:
DK command: damaged classifier file (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025311 RECO_ERROR_53_11

Reason:
DK command: damaged classifier file (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025312 RECO_ERROR_53_12

Reason:
DK command: insufficient work space for classifier (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025313 RECO_ERROR_53_13

Reason:
DK command: damaged classifier file (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

386 June 2004


Scanner software RecoStar (RECO)

20025314 RECO_ERROR_53_14

Reason:
DK command: damaged classifier file (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025315 RECO_ERROR_53_15

Reason:
DK command: damaged classifier file (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025501 RECO_ERROR_55_01

Reason:
Undefined read area (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025502 RECO_ERROR_55_02

Reason:
Undefined coordinate system (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

June 2004 387


Scanner software RecoStar (RECO)

20025503 RECO_ERROR_55_03

Reason:
Access error to a parameter of read area (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025504 RECO_ERROR_55_04

Reason:
Access error to a parameter of coordinate system (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025505 RECO_ERROR_55_05

Reason:
Access error to a measurement mark of coordinate system (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025506 RECO_ERROR_55_06

Reason:
Self-referring read area (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

388 June 2004


Scanner software RecoStar (RECO)

20025507 RECO_ERROR_55_07

Reason:
Self-referring coordinate system (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025508 RECO_ERROR_55_08

Reason:
Too many measurement marks in coordinate system (max. 15 allowed). Internal error.

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025511 RECO_ERROR_55_11

Reason:
Document description: TAG is missing (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025512 RECO_ERROR_55_12

Reason:
Document description: TAG is multiple defined (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

June 2004 389


Scanner software RecoStar (RECO)

20025513 RECO_ERROR_55_13

Reason:
Document description: TAG is of illegal data type or value range (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025514 RECO_ERROR_55_14

Reason:
Document description: TAG has an illegal value (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025515 RECO_ERROR_55_15

Reason:
Document description: TAG has an illegal length (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025519 RECO_ERROR_55_19

Reason:
Document description: access error to a TAG (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

390 June 2004


Scanner software RecoStar (RECO)

2002551A RECO_ERROR_55_1A

Reason:
Document description: reference to undefined read area (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

2002551B RECO_ERROR_55_1B

Reason:
Document description: reference to undefined document type (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025521 RECO_ERROR_55_21

Reason:
Document description: TAG of a read area is missing (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025522 RECO_ERROR_55_22

Reason:
Document description: TAG of a read area is multiple defined (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

June 2004 391


Scanner software RecoStar (RECO)

20025523 RECO_ERROR_55_23

Reason:
Document description: TAG of a read area is illegal data type or value range (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025524 RECO_ERROR_55_24

Reason:
Document description: TAG of a read area has a illegal value (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025526 RECO_ERROR_55_26

Reason:
Document description: multiple defined read area number (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025529 RECO_ERROR_55_29

Reason:
Document description: access error to TAG of a read area (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

392 June 2004


Scanner software RecoStar (RECO)

2002552A RECO_ERROR_55_2A

Reason:
Document description: reference to undefined read area (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

2002552C RECO_ERROR_55_2C

Reason:
Document description: reference to undefined character set (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

2002552D RECO_ERROR_55_2D

Reason:
Document description: reference to undefined coordinate system (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025531 RECO_ERROR_55_31

Reason:
Document description: TAG of a coordinate system missing (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

June 2004 393


Scanner software RecoStar (RECO)

20025532 RECO_ERROR_55_32

Reason:
Document description: TAG of a coordinate system is multiple defined (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025533 RECO_ERROR_55_33

Reason:
Document description: TAG of a coordinate system is illegal data type or value range (internal
error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025534 RECO_ERROR_55_34

Reason:
Document description: TAG of a coordinate system has an illegal value (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025536 RECO_ERROR_55_36

Reason:
Document description: multiple defined coordinate system (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

394 June 2004


Scanner software RecoStar (RECO)

20025539 RECO_ERROR_55_39

Reason:
Document description: TAG of a coordinate system access error (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

2002553A RECO_ERROR_55_3A

Reason:
Document description: reference to undefined measurement marks (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025541 RECO_ERROR_55_41

Reason:
Document description: TAG of a document type is missing (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025542 RECO_ERROR_55_42

Reason:
Document description: TAG of a document type is multiple defined (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

June 2004 395


Scanner software RecoStar (RECO)

20025543 RECO_ERROR_55_43

Reason:
Document description: TAG of a document type is of illegal data type or value range (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025544 RECO_ERROR_55_44

Reason:
Document description: TAG of a document type has an illegal value (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025545 RECO_ERROR_55_45

Reason:
Document description: TAG of a document type has an illegal length (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025546 RECO_ERROR_55_46

Reason:
Document description: document type has multiple defined document type number (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

396 June 2004


Scanner software RecoStar (RECO)

20025549 RECO_ERROR_55_49

Reason:
Document description: document type access error to TAG (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

2002554A RECO_ERROR_55_4A

Reason:
Document description: document type reference to undefined read area (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025551 RECO_ERROR_55_51

Reason:
Document description: TAG of a character set is missing (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025552 RECO_ERROR_55_52

Reason:
Document description: TAG of a character set is multiple defined (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

June 2004 397


Scanner software RecoStar (RECO)

20025553 RECO_ERROR_55_53

Reason:
Document description: TAG of a character set is illegal data type or value range (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025554 RECO_ERROR_55_54

Reason:
Document description: TAG of a character set has an illegal value (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025555 RECO_ERROR_55_55

Reason:
Document description: TAG of a character set has an illegal length (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025556 RECO_ERROR_55_56

Reason:
Document description: character set has multiple defined character set number (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

398 June 2004


Scanner software RecoStar (RECO)

20025559 RECO_ERROR_55_59

Reason:
Document description: character set access error to TAG (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

200255F1 RECO_ERROR_55_F1

Reason:
Access error to snippet list (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

200255F2 RECO_ERROR_55_F2

Reason:
Access error to the descriptor of snippet number xx (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

200255F3 RECO_ERROR_55_F3

Reason:
Insufficient work space for snippet descriptor (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

June 2004 399


Scanner software RecoStar (RECO)

200255F4 RECO_ERROR_55_F4

Reason:
Multiple defined snippet identifier (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025F00 RECO_ERROR_5F_00

Reason:
Insufficient work space for response (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025F01 RECO_ERROR_5F_01

Reason:
Insufficient work space for read results (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025F02 RECO_ERROR_5F_02

Reason:
Insufficient work space for image output (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

400 June 2004


Scanner software RecoStar (RECO)

20025F03 RECO_ERROR_5F_03

Reason:
Insufficient work space for dictionary (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025F04 RECO_ERROR_5F_04

Reason:
Dictionary services not licensed by WIBU-Key (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025F05 RECO_ERROR_5F_05

Reason:
WIBU-Key not plugged in or invalid (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025F06 RECO_ERROR_5F_06

Reason:
WIBU-Key counter expired, WIBU-Key error code (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

June 2004 401


Scanner software RecoStar (RECO)

20025F07 RECO_ERROR_5F_07

Reason:
Internal lack of memory (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025F12 RECO_ERROR_5F_12

Reason:
Internal error: unknown recognition command.

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025F13 RECO_ERROR_5F_13

Reason:
Internal error: cannot initialize image processor.

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025F20 RECO_ERROR_5F_20

Reason:
Open read error on dictionary file (file service). Internal error.

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

402 June 2004


Scanner software RecoStar (RECO)

20025F21 RECO_ERROR_5F_21

Reason:
Dictionary damaged: invalid header (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025F22 RECO_ERROR_5F_22

Reason:
Dictionary damaged: too large (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025F23 RECO_ERROR_5F_23

Reason:
Dictionary damaged: error reading data (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025F24 RECO_ERROR_5F_24

Reason:
Open write error dictionary file (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

June 2004 403


Scanner software RecoStar (RECO)

20025F25 RECO_ERROR_5F_25

Reason:
Write error on dictionary file (file service). Internal error.

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025F26 RECO_ERROR_5F_26

Reason:
Internal error at dictionary administration: error code from module "lex-pflege".

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025F27 RECO_ERROR_5F_27

Reason:
Internal error at dictionary access: error code from module "call-pasulex".

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025F28 RECO_ERROR_5F_28

Reason:
Dictionary damaged: invalid "time" entry (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

404 June 2004


Scanner software RecoStar (RECO)

20025F29 RECO_ERROR_5F_29

Reason:
Dictionary damaged: invalid "old_time" entry (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025F2A RECO_ERROR_5F_2A

Reason:
Dictionary damaged: too large (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025F2C RECO_ERROR_5F_2C

Reason:
Dictionary damaged: file information (DI) too large (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20025F2D RECO_ERROR_5F_2D

Reason:
Dictionary damaged: file information (DI) invalid (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

June 2004 405


Scanner software RecoStar (RECO)

20025F2E RECO_ERROR_5F_2E

Reason:
Dictionary damaged: too small (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20027500 RECO_ERROR_75_00

Reason:
LGK Lc_AdminLex: no dictionary loaded (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20027501 RECO_ERROR_75_01

Reason:
LGK Lc_AdminLex: invalid parameter "awnk" (application number). Internal error.

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20027502 RECO_ERROR_75_02

Reason:
LGK Lc_AdminLex: invalid parameter "nrtl" (number of partial dictionary too large). Internal error.

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

406 June 2004


Scanner software RecoStar (RECO)

20027503 RECO_ERROR_75_03

Reason:
LGK Lc_AdminLex: invalid parameter "funco" (function code). Internal error.

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20027505 RECO_ERROR_75_05

Reason:
LGK Lc_AdminLex: selected partial dictionary doesnt exist, internal code 5. Internal error.

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20027506 RECO_ERROR_75_06

Reason:
LGK Lc_AdminLex: selected partial dictionary doesnt exist, internal code 6. Internal error.

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

2002750A RECO_ERROR_75_0A

Reason:
Dictionary damaged: invalid dictionary mode (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

June 2004 407


Scanner software RecoStar (RECO)

2002750C RECO_ERROR_75_0C

Reason:
Dictionary damaged: too many partial dictionaries (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

2002750D RECO_ERROR_75_0D

Reason:
Dictionary damaged: minimum string length too small (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

2002750E RECO_ERROR_75_0E

Reason:
Dictionary damaged: maximum string length too large (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

2002750F RECO_ERROR_75_0F

Reason:
Dictionary damaged: maximum string length less than or equal to minimum string length (internal
error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

408 June 2004


Scanner software RecoStar (RECO)

20027512 RECO_ERROR_75_12

Reason:
Dictionary damaged: overlap of length ranges (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20027514 RECO_ERROR_75_14

Reason:
Dictionary damaged: faulty dictionary entry (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20027515 RECO_ERROR_75_15

Reason:
Dictionary damaged: delimiter (0) missing at the end of a length area (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20027521 RECO_ERROR_75_21

Reason:
Dictionary damaged: too many terms in a length area (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

June 2004 409


Scanner software RecoStar (RECO)

20027523 RECO_ERROR_75_23

Reason:
LGK Lc_GetLex: no dictionary loaded (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20027525 RECO_ERROR_75_25

Reason:
LGK Lc_GetLexStat: no dictionary loaded (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20027528 RECO_ERROR_75_28

Reason:
LGK Lc_GetLexStat: partial dictionary doesnt exist (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

20027529 RECO_ERROR_75_29

Reason:
LGK Lc_AdminLex: function code no longer supported (generate/delete partial dictionary). Internal
error.

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

410 June 2004


Scanner software RecoStar (RECO)

2002A101 RECO_ERROR_A1_01

Reason:
"send" expected, "receive" received (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

2002A102 RECO_ERROR_A1_02

Reason:
"receive" expected, "send" received (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

2002A501 RECO_ERROR_A5_01

Reason:
Command not allowed in present unit status (internal error).

Application:
Abort the current transaction.

Measure:
Report the error log of this entry to service.

June 2004 411


412 June 2004
Cash-Out Module (CDM)
StClass:
STCLASS_OK No error
STCLASS_ERROR_CDM Error of the CSCWCDM.DLL

StCode:
20008000 CDM_INVALID_CAS_SLOT

Reason:
Invalid cassette slot.

Application:
Get status in order to determine the maximum number of cassette slots.

20008001 CDM_ERROR_SELFTEST

Reason:
Error in self-test.

Measure:
Check acknowledge buffer and hardware.

20008002 CDM_INVALID_ERROR_DATA

Reason:
Internal error. Possible hardware error.

Measure:
Report the error log of this entry to Service. Check the hardware if necessary.

20008003 CDM_INVALID_WARNING_DATA

Reason:
Internal error. Possible hardware error.

Measure:
Report the error log of this entry to Service. Check the hardware if necessary.

June 2004 413


Cash-Out Module (CDM)

20008004 CDM_CSCEDS_DLL_NOT_FOUND

Reason:
The error only occurs with the coded V.24 line to the CDM. The CSCEDS.DLL file was not found in
the <CSCROOT>\DLL directory.

Measure:
Copy the DLL into the <CSCROOT>\DLL directory from the release diskette.

20008005 CDM_CSCEDS_DLL_OPEN_FAILED

Reason:
The DLL for software encoding, CSCEDS.DLL, could not be opened.

Measure:
Check access rights and attributes of this file.

20008006 CDM_INVALID_CRC

Reason:
Invalid CRC (check character) received with encoded line.

Measure:
Initialize the line again. Check the hardware.

20008007 CDM_INVALID_KEYWORD_LEN

Reason:
The keyword specified in the parameter block has an invalid length.

Application:
Check application program.

20008009 CDM_INVALID_CAS_DATA_SEL

Reason:
The segment selector of the pointer for the input buffer "CdmCasPara.pData" specified in the
parameter block is invalid.

Application:
Check application program.

414 June 2004


Cash-Out Module (CDM)

28000100 CDM_INVALID_TRANSPORT

Reason:
No cash in collecting tray for transport command.
A cash-out command has been issued without previous dispensation, or no money has been
detected in the collecting tray.

Application:
Check the application Determine why there is no cash in the collecting tray. Change application
program if necessary.

28000200 CDM_TRANSP_DIR_NOT_AVAIL

Reason:
Transport in the desired direction is illegal.

Application:
Correct parameter in transport job.

28000300 CDM_REJ_CAS_FULL

Reason:
Remaining capacity of the reject cassette too small.
The number of banknotes to be dispensed for this job cannot be transported into the reject cassette
as the remaining capacity in the reject cassette is insufficient.

Application:
Terminate transaction, lock cash-out function.

Measure:
Operator call (empty reject cassette)

28000400 CDM_PLAUSIBILITY_ERROR

Reason:
Plausibility check on job unsuccessful (syntax error in job) or wrong controller setting.

Application:
Correct application program.

Measure:
Check the controller setting.

28001000 CDM_INVALID_BLK_LEN

Reason:
Incorrect block length. Error in job.

Application:
Correct application program.

June 2004 415


Cash-Out Module (CDM)

28001100 CDM_INVALID_DEV_ID

Reason:
Incorrect device specification. Error in job.

Application:
Correct application program.

28001200 CDM_INVALID_COMMAND

Reason:
Wrong job specification / Job not available
- Error in job
- Separator locked (Retract and quit executed, RTR_LOCK:Y)
- Retract job issued although no transport job carried out first

Measure:
Correct application program or release separator after removal of retraced cash from stackers
(RTR_LOCK:N)

28001300 CDM_INVALID_COMMAND_LEN

Reason:
Incorrect job length. Error in job.

Application:
Correct application program.

28001400 CDM_SUBMODUL_NOT_AVAIL

Reason:
The cassette addressed by the application does not exist (programming error).
The measuring station, photosensor amplifier or the cassette cannot be accessed via the internal
interface (hardware error).

Application:
Correct the application program. In the case of hardware errors terminate the transaction, disable
the cash-out function.

Measure:
Insert cassette in cassette position and log on
Check hardware (switches, contacts, lines)!

28001500 CDM_INVALID_STATUS_SPEC

Reason:
Attempt to read from an unknown area during a status job.

Application:
Change application program.

416 June 2004


Cash-Out Module (CDM)

28001600 CDM_INVALID_AREA

Reason:
An unknown name has been transferred in a status job.

Application:
Change application program.

28001700 CDM_INVALID_BLK_LEN_CHAR

Reason:
Length specification in the job not hexadecimal. Syntax error in job.

Application:
Change application program.

28001800 CDM_INVALID_TRANSPORT_SPEC

Reason:
An invalid transport destination has been specified in the job.

Application:
Change application program.

28001900 CDM_INVALID_SEPARATOR

Reason:
An illegal separator has been used in the job.

Application:
Change application program.

28001A00 CDM_BUSY

Reason:
A job was previously issued and is still busy (e.g. log on cassette without time monitor), so the
current job cannot yet be processed.

Application:
Change application program or terminate the previous job.

28001B00 CDM_CAS_PROT_ERROR_AREA_N

Reason:
An attempt has been made to write in the write-protected area (AREA_N) of the cassette EE-
PROM.

Application:
Change application program.

June 2004 417


Cash-Out Module (CDM)

28001C00 CDM_PUT_NOT_AVAIL

Reason:
There is no PUT PROM in the cash-out controller
This message only occurs in self-test jobs.

Measure:
You can continue to use the device even without the PUT PROM. Customer Service should be
informed and the cash-out controller should be equipped with a PUT PROM

28001D00 CDM_INVALID_SPEC_LBAMP

Reason:
An illegal specification has been transferred in the supervisor job for accessing the photosensor
amplifier.

Application:
Change application program.

28002000 CDM_VALUE_NOT_AVAIL_R

Reason:
Amount demanded cannot be dispensed. Cash can basically still be dispensed.
In currency-dependent dispensing:
the desired amount cannot be dispensed.
In currency-independent dispensing:
the desired combination of banknotes cannot be dispensed.

Application:
Read out the warning status of the cassette and make a cassette-specific evaluation.

Measure:
As further banknotes can be dispensed, no immediate action is required. Apart from this, reaction
according to the message.

28002100 CDM_LB_MS_TIMEOUT

Reason:
Time-out in photosensor of measuring station
Money jam in the transport path between path monitor of first dispensing module and photosensor
of measuring station.

Application:
Disable cash-out function

Measure:
Open device, check transport paths for remaining banknotes, if necessary inform system
administrator.

418 June 2004


Cash-Out Module (CDM)

28002200 CDM_LB_L1_TIMEOUT

Reason:
Time-out photosensor L1
Money jam in transport path between the photosensor of the measuring station and photosensor
L1.

Application:
Disable cash-out function

Measure:
Open device, check transport paths for remaining banknotes.
If necessary, inform system administrator.

28002300 CDM_LB_COL_TRAY_TIMEOUT

Reason:
Time-out for collecting tray photosensor L19
Money jam in the transport path between photosensor L1 and photosensor L19.

Application:
Disable cash-out function

Measure:
Open device, check transport paths for remaining banknotes.
If necessary, inform system administrator.

28002400 CDM_LB_REJ_TIMEOUT

Reason:
Time-out in photosensor L20 for reject cassette
Money jam in transport path between photosensor L1 and reject cassette photosensor L20.

Application:
Disable cash-out function

Measure:
Open device, check transport paths for remaining banknotes.
If necessary, inform system administrator.

28002500 CDM_SINGLE_REJ_ERROR

Reason:
Single reject switch defective (Hardware error)
Cash-out function can still be operated, but no further single rejects (only bundle rejects).

Measure:
Check single reject switch

June 2004 419


Cash-Out Module (CDM)

28002600 CDM_DOUPLE_DISPENSING

Reason:
All banknotes were identified as multiple dispenses.
Contents of cassette:
- the cassette contains the wrong banknotes.
Hardware error:
- the cassette or the dispenser module is defective
- the measuring station is defective, i.e. all banknotes are recognized as illegal

Application:
With the wrong cassette contents, evaluate the warning status for the cassette or lock the cassette,
if necessary.

Measure:
Check cassette contents, inform system administrator. Check cassette, dispenser module,
measuring station. If necessary, carry out Reference value determination.

28002700 CDM_DMODUL_ERROR

Reason:
In the dispensing procedure, additional banknotes have been dispensed without the clutch being
supplied with power. The dispenser module is defective (Hardware error).

Application:
Lock the dispenser module for cash-out transactions

Measure:
Check the dispenser module

420 June 2004


Cash-Out Module (CDM)

28002800 CDM_VALUE_NOT_AVAIL_A

Reason:
Requested amount cannot be dispensed
Contents of cassette:
This amount cannot be dispensed in the selected currency, however, other currencies (if any) can
still be dispensed.
- cassette(s) empty
- cassette(s) locked (software lock)
Hardware error:
- cassette(s) locked (hardware lock)
- no reference value in measuring station
- money jam in dispenser module
- values in cassette(s) not up-to-date
- main motor of cash-out module not functioning or too slow

Application:
Read out the warning status.
If necessary, lock cash-out for the currency

Measure:
Action appropriate to message.

28002900 CDM_CAS_INVALID_CURRENCY

Reason:
There is no cassette for the requested currency or the job contained the wrong value in the
parameter for the desired currency.

Application:
For programming errors only: change application program

Measure:
Cassette error: Request the system operator to insert a cassette with the desired currency

28002A00 CDM_INVALID_NR_NOTES

Reason:
The parameter specifying the banknote denomination in the job is larger than the allowed maximum
(maximum = 40 banknotes)

Application:
Change application program

June 2004 421


Cash-Out Module (CDM)

28002B00 CDM_ERROR_LBAMP

Reason:
Evaluation electronics of the photosensor amplifier defect (Hardware error).

Application:
Disable cash-out

Measure:
Call Customer Service: Replace controller for cash-out module

28002C00 CDM_INVALID_CONFIG

Reason:
Unknown device configuration (Hardware error)

Application:
Disable cash-out function

Measure:
Carry out device initialization (the cassettes have to be removed first, there should be no banknotes
in the transport path and all photosensors should be open)
If device initialization cannot be carried out successfully, replace the controller for the dispenser
module.

28002D00 CDM_LB_L17_L25_ERROR

Reason:
Photosensor L1, L17, L25 or control of individual reject switches defective (Hardware error).

Application:
Disable cash-out function

Measure:
Check photosensor and individual reject switch and replace if necessary.

28003100 CDM_DMODUL_1_TIMEOUT

Reason:
Time-out of path monitor in first dispenser module
Banknote jam, banknote(s) do not reach the path monitor photosensor in the first dispenser
module.

Application:
Disable cash-out function

Measure:
Eliminate money jam, check whether any bank- notes are in the transport path, if necessary inform
system administrator.

422 June 2004


Cash-Out Module (CDM)

28003200 CDM_DMODUL_2_TIMEOUT

Reason:
Time-out of path monitor in second dispenser module
Money jam, banknote(s) do not reach the path monitoring photosensor in the second dispenser
module.

Application:
Disable cash-out function

Measure:
Eliminate money jam, check whether there are any banknotes in the transport path, if necessary
inform system administrator.

28003300 CDM_DMODUL_3_TIMEOUT

Reason:
Time-out of path monitor in third dispenser module
Money jam, banknote(s) do not reach the path monitoring photosensor in the third dispenser
module.

Application:
Disable cash-out function

Measure:
Eliminate money jam, check whether there are any banknotes in the transport path, if necessary
inform system administrator.

28003400 CDM_DMODUL_4_TIMEOUT

Reason:
Time-out of path monitor in fourth dispenser module
Money jam, banknote(s) do not reach the path monitoring photosensor in the fourth dispenser
module.

Application:
Disable cash-out module

Measure:
Eliminate money jam, check whether there are any banknotes in the transport path, if necessary
inform the system administrator.

June 2004 423


Cash-Out Module (CDM)

28003500 CDM_DMODUL_5_TIMEOUT

Reason:
Time-out of path monitor in fifth dispenser module
Money jam; banknote(s) do not reach the path monitoring photosensor of the fifth dispenser
module.

Application:
Disable cash-out function

Measure:
Eliminate money jam, check whether there are any banknotes in the transport path, if necessary
inform the system administrator.

28005000 CDM_LB_L17_CONVERED

Reason:
Photosensor L17 blocked
UNDEFINED CASH OPERATION!!
Money jam, there is still at least one banknote under the photosensor indicated.
Customer can access part of the cash and/or manipulates L17.

Application:
Disable cash-out function

Measure:
Remove money jam, check transport path.
Inform system administrator where appropriate (check photosensor)

28005100 CDM_LB_L18_OR_L22_CONVERED

Reason:
Photosensor L18 or L22 blocked
UNDEFINED CASH OPERATION !!
Money jam, there is still at least one banknote under the photosensor indicated.

Application:
Disable cash-out function

Measure:
Eliminate money jam, check transport path.
If necessary inform system administrator (check photosensor)

424 June 2004


Cash-Out Module (CDM)

28005110 CDM_R_LB_L18_COVERED

Reason:
Photosensor L18 does not become free
Cash not accessible by customer!
Money jam, there is at least 1 banknote under the photosensor specified.

Application:
Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out
function.

Measure:
Eliminate money jam, check transport path.
If necessary inform system administrator (check photosensors)

28005111 CDM_R_LB_L18_RETRACT_COVERED

Reason:
Photosensor L18 does not become free
Retract not carried out properly
shutter was completely open and is closed again completely
CASH WAS ACCESSIBLE BY CUSTOMER!!!
Money jam, there is at least 1 banknote under the photosensor specified.

Application:
Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out
function.

Measure:
Eliminate money jam, check transport path
If necessary inform system administrator (check photosensors)

28005118 CDM_R_LB_L18_NOT_REACHED

Reason:
Photosensor L18 is not reached
Cash not accessible by customer!
Money jam during delivery.

Application:
Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out
function.

Measure:
Eliminate money jam, check transport path.
If necessary inform system administrator (check photosensors)

June 2004 425


Cash-Out Module (CDM)

28005119 CDM_R_LB_L18_RETR_NOT_REACHED

Reason:
Photosensor L18 is not reached
Retract not carried out properly
Shutter was completely open and is closed again completely
CASH WAS ACCESSIBLE BY CUSTOMER!!!
Money jam with retract.

Application:
Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out
function.

Measure:
Eliminate money jam, check transport path
if necessary inform system administrator (check photosensors)

28005200 CDM_LB_L19_COVERED

Reason:
Photosensor L19 blocked
UNDEFINED CASH OPERATION!!
Money jam, there is still at least one banknote under the photosensor indicated.

Application:
Disable cash-out function

Measure:
Eliminate money jam, check transport path.
If necessary inform system administrator (check photosensor)

28005210 CDM_R_LB_L19_COVERED

Reason:
Photosensor L19 does not become free
Cash not accessible by customer!
Money jam during delivery, there is still at least 1 banknote under the photosensor indicated.

Application:
Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out
function.

Measure:
Eliminate money jam, check transport path.
If necessary inform system administrator (check photosensors)

426 June 2004


Cash-Out Module (CDM)

28005211 CDM_R_LB_L19_RETRACT_COVERED

Reason:
Photosensor L19 does not become free
Retract not carried out properly
shutter was completely open and is closed again completely
CASH WAS ACCESSIBLE BY CUSTOMER!!!
Money jam, there is still at least 1 banknote under the photosensor indicated.

Application:
Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out
function.

Measure:
Eliminate money jam, check transport path
If necessary inform system administrator (check photosensors)

28005218 CDM_R_LB_L19_NOT_REACHED

Reason:
Photosensor L19 is not reached
Cash not accessible by customer!
Money jam during delivery.

Application:
Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out
function.

Measure:
Eliminate money jam, check transport path
If necessary inform system administrator (check photosensors)

28005219 CDM_R_LB_L19_RETR_NOT_REACHED

Reason:
Photosensor L19 is not reached
Retract not carried out properly
Shutter was completely open and is closed again completely
CASH WAS ACCESSIBLE BY CUSTOMER!!!
Money jam during retract.

Application:
Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out
function.

Measure:
Eliminate money jam, check transport path
If necessary inform system administrator (check photosensors)

June 2004 427


Cash-Out Module (CDM)

28005300 CDM_LB_L20_COVERED

Reason:
Photosensor L20 blocked.
UNDEFINED CASH OPERATION!!
Money jam, there is still at least one banknote under the photosensor indicated.

Application:
Disable cash-out function

Measure:
Eliminate money jam, check transport path, if necessary inform system administrator (check
photosensor)

28005400 CDM_LB_L21_COVERED

Reason:
Photosensor L21 blocked
THE COMPLETE AMOUNT CAN BE ACCESSED BY THE CUSTOMER !!
Money jam, there is still at least one banknote under the photosensor indicated.

Application:
Disable cash-out function

Measure:
Eliminate money jam, check transport path, if necessary inform system administrator (check
photosensor)

28005410 CDM_R_LB_L21_COVERED

Reason:
Photosensor L21 does not become free
Cash not accessible by customer!
Money jam during single reject.

Application:
Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out
function.

Measure:
Eliminate money jam, check transport path,
If necessary inform system administrator (check photosensors)

428 June 2004


Cash-Out Module (CDM)

28005418 CDM_R_LB_L21_NOT_REACHED

Reason:
Photosensor L21 is not reached
Cash not accessible by customer!
Money jam during single reject

Application:
Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out
function.

Measure:
Eliminate money jam, check transport path,
If necessary inform system administrator (check photosensors)

28005500 CDM_LB_L22_COVERED

Reason:
Photosensor L22 does not become free
UNDEFINED CASH-OUT!!
Money jam, there is still at least 1 banknote under the photosensor indicated.

Application:
Disable cash-out function

Measure:
Eliminate money jam, check transport path,
If necessary inform system administrator (check photosensors)

28005510 CDM_R_LB_L22_COVERED

Reason:
Photosensor L22 does not become free
Cash not accessible by customer!
Money jam during delivery, there is still at least 1 banknote under the photosensor indicated.

Application:
Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out
function.

Measure:
Eliminate money jam, check transport path. If necessary inform system administrator (check
photosensors)

June 2004 429


Cash-Out Module (CDM)

28005511 CDM_R_LB_L22_RETRACT_COVERED

Reason:
Photosensor L22 does not become free
Retract not carried out properly
Shutter was completely open and is closed again completely
CASH WAS ACCESSIBLE BY CUSTOMER!!!
Money jam, there is still at least 1 banknote under the photosensor indicated.

Application:
Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out
function.

Measure:
Eliminate money jam, check transport path
If necessary inform system administrator (check photosensors)

28005518 CDM_R_LB_L22_NOT_REACHED

Reason:
Photosensor L22 is not reached
Cash not accessible by customer!
Money jam during delivery.

Application:
Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out
function.

Measure:
Eliminate money jam, check transport path
If necessary inform system administrator (check photosensors)

28005519 CDM_R_LB_L22_RETR_NOT_REACHED

Reason:
Photosensor L22 is not reached
Retract not carried out properly
Shutter was completely open and is closed again completely
CASH WAS ACCESSIBLE BY CUSTOMER!!!
Money jam during retract.

Application:
Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out
function.

Measure:
Eliminate money jam, check transport path
If necessary inform system administrator (check photosensors)

430 June 2004


Cash-Out Module (CDM)

28005610 CDM_R_LB_L23_COVERED

Reason:
Photosensor L23 does not become free
Cash not accessible by customer!
Money jam, there is still at least 1 banknote under the photosensor indicated.

Application:
Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out
function.

Measure:
Eliminate money jam, check transport path
If necessary inform system administrator (check photosensors)

28005611 CDM_R_LB_L23_RETRACT_CONVERED

Reason:
Photosensor L23 does not become free
Retract not carried out properly
Shutter was completely open and is closed again completely
CASH WAS ACCESSIBLE BY CUSTOMER!!!
Money jam, there is still at least 1 banknote under the photosensor indicated.

Application:
Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out
function.

Measure:
Eliminate money jam, check transport path
If necessary inform system administrator (check photosensors)

28005618 CDM_R_LB_L23_NOT_REACHED

Reason:
Photosensor L23 is not reached
Cash not accessible by customer!
Money jam during delivery.

Application:
Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out
function.

Measure:
Eliminate money jam, check transport path
If necessary inform system administrator (check photosensors)

June 2004 431


Cash-Out Module (CDM)

28005619 CDM_R_LB_L23_RETR_NOT_REACHED

Reason:
Photosensor L23 is not reached
Retract not carried out properly
Shutter was completely open and is closed again completely
CASH WAS ACCESSIBLE BY CUSTOMER!!!
Money jam during retract.

Application:
Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out
function.

Measure:
Eliminate money jam, check transport path
If necessary inform system administrator (check photosensors)

28005700 CDM_SWIVEL_ARM_ERROR_DOWN

Reason:
Does not reach the bottom Collecting tray swivel arm.
The amount cannot be accessed by the customer !
Hardware error

Application:
Disable cash-out function

Measure:
Check swivel arm, sensor

28005710 CDM_R_SWIVEL_ARM_ERROR_DOWN

Reason:
Swivel arm does not reach the bottom.
The amount cannot be accessed by the customer !
Hardware error

Application:
Disable cash-out function

Measure:
Check swivel arm, sensor

432 June 2004


Cash-Out Module (CDM)

28005800 CDM_SWIVEL_ARM_ERROR_UP

Reason:
Collecting tray swivel arm does not reach the top.
The amount cannot be accessed by the customer !
Hardware error

Application:
Disable cash-out function

Measure:
Check swivel arm, sensor

28005810 CDM_R_SWIVEL_ARM_ERROR_UP

Reason:
Swivel arm does not reach the top position.
Cash not accessible by customer!
Hardware error

Application:
Disable cash-out function

Measure:
Check swivel arm, sensor

28005B00 CDM_CASH_SLOT_ERROR_DOWN

Reason:
Money slot/shutter does not close completely
Hardware error
The error code is used as general error message with outdoor units with integrated door module
(exception: door module is controlled by application). The door module signals the error code when,
- the door cannot be closed or opened completely,
- the photo sensor in the cash trough or cash slot are covered partially or completely,
- the manual switch for the door module is in manual mode position.

Application:
Disable cash-out function

Measure:
Check money slot, sensor, shutter

June 2004 433


Cash-Out Module (CDM)

28005B10 CDM_R_SHUTTER_CLOSE_ERROR

Reason:
Shutter was not closed completely
Cash not accessible by customer!
Hardware error or manipulation of module

Application:
Disable cash-out function

Measure:
Check shutter, sensor

28005B11 CDM_R_SHUTTER_RETR_CLOSE_ERR1

Reason:
Shutter was not closed completely
Retract correctly performed
CASH WAS ACCESSIBLE BY CUSTOMER!!!
Hardware error or manipulation of module

Application:
Disable cash-out function

Measure:
Check shutter, sensor

28005B12 CDM_R_SHUTTER_RETR_CLOSE_ERR2

Reason:
Shutter was not closed completely
Retract not carried out properly
CASH WAS ACCESSIBLE BY CUSTOMER!!!
Hardware error or manipulation of module

Application:
Disable cash-out function

Measure:
Check shutter, sensor

434 June 2004


Cash-Out Module (CDM)

28005B13 CDM_R_SHUTTER_CLOSE_ERROR2

Reason:
Shutter was not closed completely
CUSTOMER REMOVED THE CASH
Hardware error or manipulation of module

Application:
Disable cash-out function

Measure:
Check shutter, sensor

28005C00 CDM_CASH_SLOT_ERROR_UP

Reason:
Money slot/shutter does not open completely
The amount cannot be accessed by the customer !
Hardware error or the module is being manipulated

Application:
Disable cash-out function

Measure:
Check money slot, sensor, shutter

28005C10 CDM_R_SHUTTER_OPEN_ERROR

Reason:
Shutter does not open completely
CASH IS ACCESSIBLE BY CUSTOMER!!!
Hardware error or manipulation of module

Application:
Disable cash-out function

Measure:
Check shutter, sensor

June 2004 435


Cash-Out Module (CDM)

28005C11 CDM_R_SHUTTER_RETR_OPEN_ERR1

Reason:
Shutter was not completely open
Retract correctly performed
CASH WAS ACCESSIBLE BY CUSTOMER!!!
Hardware error or manipulation of module

Application:
Disable cash-out function

Measure:
Check shutter, sensor

28005C12 CDM_R_SHUTTER_RETR_OPEN_ERR2

Reason:
Shutter was not completely open
Retract not carried out properly
CASH WAS ACCESSIBLE BY CUSTOMER!!!
Hardware error or manipulation of module

Application:
Disable cash-out function

Measure:
Check shutter, sensor

28005C13 CDM_R_SHUTTER_OPEN_ERROR2

Reason:
Shutter was not completely open
CUSTOMER REMOVED THE CASH !!!
Hardware error or manipulation of module

Application:
If repeated: Disable cash-out function

Measure:
Check shutter, sensor

436 June 2004


Cash-Out Module (CDM)

28005D00 CDM_FEED_JAM_LB_L17

Reason:
Money does not reach L17
The amount cannot be accessed by the customer !
Money jam in transport path from L18/L22 to L17

Application:
Disable cash-out function

Measure:
Eliminate money jam, check transport path.
If necessary inform system administrator (check photosensors)

28005D10 CDM_R_MOTOR2_NO_CLOCKS

Reason:
Transport motor M2 does not return timing pulses
Cash transport to customer aborted
Cash not yet accessible by customer!
Hardware error

Application:
Disable cash-out function

Measure:
Check transport motor M2

28005D11 CDM_R_MOTOR2_RETR_NO_CLOCKS

Reason:
Transport motor M2 does not return timing pulses
Retract transport aborted
CASH WAS ACCESSIBLE BY CUSTOMER!!!
Hardware error

Application:
Disable cash-out function

Measure:
Check transport motor M2

June 2004 437


Cash-Out Module (CDM)

28005F10 CDM_R_LB_L25_COVERED

Reason:
Photosensor L25 blocked
The amount cannot be accessed by the customer !
Money jam, there is still at least one banknote under the photosensor indicated.

Application:
Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out
function.

Measure:
Eliminate money jam, check transport path.
If necessary inform system administrator (check photosensors)

28005F11 CDM_R_LB_L25_RETRACT_COVERED

Reason:
Photosensor L25 does not become free
Shutter was completely open and is closed again completely
CASH WAS ACCESSIBLE BY CUSTOMER!!!
Money jam, there is at least 1 banknote under the photosensor indicated.

Application:
Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out
function.

Measure:
Eliminate money jam, check transport path
If necessary, inform system administrator (check photosensors)

28005F18 CDM_R_LB_L25_NOT_REACHED

Reason:
Photosensor L25 is not reached
Cash not accessible by customer
Money jam during delivery.

Application:
Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out
function.

Measure:
Eliminate money jam, check transport path
If necessary, inform system administrator (check photosensors).

438 June 2004


Cash-Out Module (CDM)

28005F19 CDM_R_LB_L25_RETR_NOT_REACHED

Reason:
Photosensor L25 is not reached
Shutter was completely open and is closed again completely
CASH WAS ACCESSIBLE BY CUSTOMER!!!
Money jam during retract.

Application:
Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out
function.

Measure:
Eliminate money jam, check transport path
If necessary, inform system administrator (check photosensors)

28006300 CDM_FEED_JAM_LB_L21

Reason:
Money does not reach L21 (bundle reject)
The money cannot be accessed by the customer !
Money jam on transport path between L18/L22 and L21

Application:
Disable cash-out function

Measure:
Eliminate money jam, check transport paths
System administrator: (check photosensors)

28006310 CDM_R_LB_L21_REJECT_COVERED

Reason:
Photosensor L21 does not become free during bundle reject
Cash not accessible by customer!
Money jam during bundle reject.

Application:
Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out
function.

Measure:
Eliminate money jam, check transport path
System administrator: (check photosensors)

June 2004 439


Cash-Out Module (CDM)

28006311 CDM_R_LB_L21_RETRACT_COVERED

Reason:
Photosensor L21 does not become free
Retract not carried out properly
Shutter was completely open and is closed again completely
CASH WAS ACCESSIBLE BY CUSTOMER!!!
Money jam during retract

Application:
Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out
function.

Measure:
Eliminate money jam, check transport path
System administrator: (check photosensors)

28006318 CDM_R_LB_L21_REJECT_NOT_REACHED

Reason:
Photosensor L21 not reached during bundle reject
Cash not accessible by customer!
Money jam during bundle reject

Application:
Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out
function.

Measure:
Eliminate money jam, check transport path
System administrator: (check photosensors)

28006319 CDM_R_LB_L21_RETR_NOT_REACHED

Reason:
Photosensor L21 is not reached
Retract not carried out properly
Shutter was completely open and is closed again completely
CASH WAS ACCESSIBLE BY CUSTOMER!!!
Money jam during retract

Application:
Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out
function.

Measure:
Eliminate money jam, check transport path
System administrator: (check photosensors)

440 June 2004


Cash-Out Module (CDM)

28007010 CDM_R_LB_L26_COVERED

Reason:
Retract was performed correctly after TIMEOUT with cash presentation
Photosensor L26 did not become free
Customer did not remove cash with the time specified in TO_CUSTM. When command CDnTROL
or CDnTROD (transport cash into frontload - or default direction) was issued, a retract was
performed.
Impossible to say what was retracted.

Measure:
None since system is completely operable.

28007011 CDM_R_LB_L26_RETRACT_COVERED

Reason:
Photosensor L26 does not become free
Retract not carried out properly
Shutter was completely open and is closed again completely
CASH WAS ACCESSIBLE BY CUSTOMER!!!
Money jam, there is still at least 1 banknote under the photosensor indicated.
Customer could access part of the banknotes and/or manipulated L26.

Measure:
Eliminate money jam, check transport path
If necessary inform system administrator ( check photosensors)

28007012 CDM_R_LB_L26_UE_COVERED

Reason:
Photosensor L26 unexpectedly covered
Cash not accessible by customer!
Manipulation

Application:
Repeat complete separation and transport. If error recurs: Disable cash-out function.

Measure:
Eliminate money jam, check transport path
If necessary inform system administrator ( check photosensors)

June 2004 441


Cash-Out Module (CDM)

28007013 CDM_R_LB_L26_RETRACT_UE_COVERED

Reason:
Photosensor L26 unexpectedly covered
Retract not carried out properly
Shutter was completely open and is closed again completely
CASH WAS ACCESSIBLE BY CUSTOMER!!!
Manipulation, cash was offered correctly before. Photosensor L26 was covered unexpectedly from
outside while cash was retracted.

Application:
Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out
function.

Measure:
Eliminate money jam, check transport path
If necessary inform system administrator (check photosensors)

28007018 CDM_R_LB_L26_NOT_REACHED

Reason:
Photosensor L26 is not reached
Cash not accessible by customer!
Money jam during delivery.

Application:
Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out
function.

Measure:
Eliminate money jam, check transport path
If necessary inform system administrator (check photosensors)

28007019 CDM_R_LB_L26_BEFORE_RETR_FREE

Reason:
Photosensor L26 already free before retract command
CUSTOMER REMOVED THE CASH !!!
Customer removed cash completely before retract command. Cash-out was performed correctly.

28007110 CDM_R_LB_L27_COVERED

Reason:
Retract was performed correctly after TIMEOUT with cash presentation
Photosensor L27 did not become free
Customer did not remove cash within the time specified in TO_CUSTM. On command
TRANSPORT CASH INTO REARLOAD or DEFAULT DIRECTION, a retract was performed.
Impossible to say what was retracted.

Measure:
None since system is completely operable.

442 June 2004


Cash-Out Module (CDM)

28007111 CDM_R_LB_L27_RETRACT_COVERED

Reason:
Photosensor L27 does not become free
Retract not carried out properly
Shutter was completely open and is closed again completely
CASH WAS ACCESSIBLE BY CUSTOMER!!!
Money jam, there is still at least 1 banknote under the photosensor indicated.
Customer had access to part of the banknotes

Application:
Disable cash-out function

Measure:
Eliminate money jam, check transport path
If necessary inform system administrator (check photosensors)

28007112 CDM_R_LB_L27_UE_COVERED

Reason:
Photosensor L27 unexpectedly covered
Cash not accessible by customer!
Manipulation

Application:
Repeat complete separation and transport. If error recurs: Disable cash-out function.

Measure:
Eliminate money jam, check transport path
If necessary inform system administrator (check photosensors)

28007113 CDM_R_LB_L27_RETRACT_UE_COVERED

Reason:
Photosensor L27 unexpectedly covered
Retract not carried out properly
Shutter was completely open and is closed again completely
CASH WAS ACCESSIBLE BY CUSTOMER!!!
Manipulation, the cash was offered correctly before. Photosensor L27 was covered unexpectedly
from the outside while cash was retracted.

Application:
Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out
function.

Measure:
Eliminate money jam, check transport path
If necessary inform system administrator (check photosensors)

June 2004 443


Cash-Out Module (CDM)

28007118 CDM_R_LB_L27_NOT_REACHED

Reason:
Photosensor L27 is not reached
Cash not accessible by customer!
Money jam during delivery.

Application:
Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out
function.

Measure:
Eliminate money jam, check transport path
If necessary inform system administrator (check photosensors)

28007119 CDM_R_LB_L27_BEFORE_RETR_FREE

Reason:
Photosensor L27 becomes free nevertheless
CUSTOMER REMOVED THE CASH !!!
Customer removed cash completely at beginning of retract command. Cash-out was performed
correctly.

28007210 CDM_R_LB_L28_COVERED

Reason:
Photosensor L28 does not become free
Cash not accessible by customer!
Money jam, there is still at least 1 banknote under the photosensor indicated.

Application:
Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out
function.

Measure:
Eliminate money jam, check transport path
If necessary inform system administrator (check photosensors)

444 June 2004


Cash-Out Module (CDM)

28007211 CDM_R_LB_L28_RETRACT_COVERED

Reason:
Photosensor L28 does not become free
Shutter was completely open and is closed again completely
CASH WAS ACCESSIBLE BY CUSTOMER!!!
Money jam, there is still at least 1 banknote under the photosensor indicated.

Application:
Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out
function.

Measure:
Eliminate money jam, check transport path
If necessary inform system administrator (check photosensors)

28007218 CDM_R_LB_L28_NOT_REACHED

Reason:
Photosensor L28 is not reached
Cash not accessible by customer!
Money jam during delivery.

Application:
Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out
function.

Measure:
Eliminate money jam, check transport path
If necessary inform system administrator (check photosensors)

28007219 CDM_R_LB_L28_RETR_NOT_REACHED

Reason:
Photosensor L28 is not reached
Shutter was completely open and is closed again completely
CASH WAS ACCESSIBLE BY CUSTOMER!!!
Money jam during retract.

Application:
Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out
function.

Measure:
Eliminate money jam, check transport path
If necessary inform system administrator (check photosensors)

June 2004 445


Cash-Out Module (CDM)

28007310 CDM_R_LB_L29_COVERED

Reason:
Photosensor L29 does not become free
Cash not accessible by customer!
Money jam, there is still at least 1 banknote under the photosensor indicated.

Application:
Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out
function.

Measure:
Eliminate money jam, check transport path
If necessary inform system administrator (check photosensors)

28007311 CDM_R_LB_L29_RETRACT_COVERED

Reason:
Photosensor L29 does not become free
Shutter was completely open and is closed again completely
CASH WAS ACCESSIBLE BY CUSTOMER!!!
Money jam, there is still at least 1 banknote under the photosensor indicated.

Application:
Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out
function.

Measure:
Eliminate money jam, check transport path
If necessary inform system administrator (check photosensors)

28007318 CDM_R_LB_L29_NOT_REACHED

Reason:
Photosensor L29 is not reached
Cash not accessible by customer!
Money jam during delivery.

Application:
Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out
function.

Measure:
Eliminate money jam, check transport path
If necessary inform system administrator (check photosensors)

446 June 2004


Cash-Out Module (CDM)

28007319 CDM_R_LB_L29_RETR_NOT_REACHED

Reason:
Photosensor L29 is not reached
Shutter was completely open and is closed again completely
CASH WAS ACCESSIBLE BY CUSTOMER!!!
Money jam during retract.

Application:
Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out
function.

Measure:
Eliminate money jam, check transport path
If necessary inform system administrator (check photosensors)

28007410 CDM_R_LB_L30_COVERED

Reason:
Photosensor L30 does not become free
Cash not accessible by customer!
Money jam, there is still at least 1 banknote under the photosensor indicated.

Application:
Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out
function.

Measure:
Eliminate money jam, check transport path
If necessary inform system administrator (check photosensors)

28007411 CDM_R_LB_L30_RETRACT_COVERED

Reason:
Photosensor L30 does not become free
Retract not carried out properly
Shutter was completely open and is closed again completely
CASH WAS ACCESSIBLE BY CUSTOMER!!!
Money jam, there is still at least 1 banknote under the photosensor indicated.

Application:
Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out
function.

Measure:
Eliminate money jam, check transport path
If necessary inform system administrator (check photosensors)

June 2004 447


Cash-Out Module (CDM)

28007418 CDM_R_LB_L30_NOT_REACHED

Reason:
Photosensor L30 is not reached
Cash not accessible by customer!
Money jam during delivery.

Application:
Issue job TRANSPORT CASH INTO REJECT CASSETTE). If error recurs, disable cash-out
function.

Measure:
Eliminate money jam, check transport path
If necessary inform system administrator (check photosensors)

28007419 CDM_R_LB_L30_RETR_NOT_REACHED

Reason:
Photosensor L30 is not reached
Retract not carried out properly
Shutter was completely open and is closed again completely
CASH WAS ACCESSIBLE BY CUSTOMER!!!
Money jam during retract.

Application:
Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out
function.

Measure:
Eliminate money jam, check transport path
If necessary inform system administrator (check photosensors)

28007510 CDM_R_LB_L31_COVERED

Reason:
Photosensor L31 does not become free
Cash not accessible by customer!
Money jam, there is still at least 1 banknote under the photosensor indicated.

Application:
Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out
function.

Measure:
Eliminate money jam, check transport path
If necessary inform system administrator (check photosensors)

448 June 2004


Cash-Out Module (CDM)

28007511 CDM_R_LB_L31_RETRACT_COVERED

Reason:
Photosensor L31 does not become free
Retract not carried out properly
Shutter was completely open and is closed again completely
CASH WAS ACCESSIBLE BY CUSTOMER!!!
Money jam, there is still at least 1 banknote under the photosensor indicated.

Application:
Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out
function.

Measure:
Eliminate money jam, check transport path
If necessary inform system administrator (check photosensors)

28007518 CDM_R_LB_L31_NOT_REACHED

Reason:
Photosensor L31 is not reached
Cash not accessible by customer!
Money jam during delivery.

Application:
Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out
function.

Measure:
Eliminate money jam, check transport path
If necessary inform system administrator (check photosensors)

28007519 CDM_R_LB_L31_RETR_NOT_REACHED

Reason:
Photosensor L31 is not reached
Retract not carried out properly
Shutter was completely open and is closed again completely
CASH WAS ACCESSIBLE BY CUSTOMER!!!
Money jam during retract.

Application:
Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out
function.

Measure:
Eliminate money jam, check transport path
If necessary inform system administrator (check photosensors)

June 2004 449


Cash-Out Module (CDM)

28007610 CDM_R_LB_L32_COVERED

Reason:
Photosensor L32 does not become free
Cash not accessible by customer!
Money jam, there is still at least 1 banknote under the photosensor indicated.

Application:
Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out
function.

Measure:
Eliminate money jam, check transport path
If necessary inform system administrator (check photosensors)

28007611 CDM_R_LB_L32_RETRACT_COVERED

Reason:
Photosensor L32 does not become free
Retract not carried out properly
Shutter was completely open and is closed again completely
CASH WAS ACCESSIBLE BY CUSTOMER!!!
Money jam, there is still at least 1 banknote under the photosensor indicated.

Application:
Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out
function.

Measure:
Eliminate money jam, check transport path
If necessary inform system administrator (check photosensors)

28007618 CDM_R_LB_L32_NOT_REACHED

Reason:
Photosensor L32 is not reached
Cash not accessible by customer!
Money jam during delivery.

Application:
Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out
function.

Measure:
Eliminate money jam, check transport path
If necessary inform system administrator (check photosensors)

450 June 2004


Cash-Out Module (CDM)

28007619 CDM_R_LB_L32_RETR_NOT_REACHED

Reason:
Photosensor L32 is not reached
Retract not carried out properly
Shutter was completely open and is closed again completely
CASH WAS ACCESSIBLE BY CUSTOMER!!!
Money jam during retract.

Application:
Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out
function.

Measure:
Eliminate money jam, check transport path
If necessary inform system administrator (check photosensors)

28007710 CDM_R_LB_L33_COVERED

Reason:
Photosensor L33 does not become free
Cash not accessible by customer!
Money jam, there is still at least 1 banknote under the photosensor indicated.

Application:
Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out
function.

Measure:
Eliminate money jam, check transport path
If necessary inform system administrator (check photosensors)

28007711 CDM_R_LB_L33_RETRACT_COVERED

Reason:
Photosensor L33 does not become free
Retract not carried out properly
Shutter was completely open and is closed again completely
CASH WAS ACCESSIBLE BY CUSTOMER!!!
Money jam, there is still at least 1 banknote under the photosensor indicated

Application:
Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out
function.

Measure:
Eliminate money jam, check transport path
If necessary inform system administrator (check photosensors)

June 2004 451


Cash-Out Module (CDM)

28007718 CDM_R_LB_L33_NOT_REACHED

Reason:
Photosensor L33 is not reached
Cash not accessible by customer!
Money jam during delivery.

Application:
Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out
function.

Measure:
Eliminate money jam, check transport path
If necessary inform system administrator (check photosensors)

28007719 CDM_R_LB_L33_RETR_NOT_REACHED

Reason:
Photosensor L33 is not reached
Retract not carried out properly
Shutter was completely open and is closed again completely
CASH WAS ACCESSIBLE BY CUSTOMER!!!
Money jam during retract.

Application:
Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out
function.

Measure:
Eliminate money jam, check transport path
If necessary inform system administrator (check photosensors)

28007910 CDM_R_LB_L35_COVERED

Reason:
Photosensor L35 does not become free
Cash not accessible by customer!
Money jam, there is still at least 1 banknote under the photosensor indicated.

Application:
Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out
function.

Measure:
Eliminate money jam, check transport path
If necessary inform system administrator (check photosensors)

452 June 2004


Cash-Out Module (CDM)

28007911 CDM_R_LB_L35_RETRACT_COVERED

Reason:
Photosensor L35 does not become free
Shutter was completely open and is closed again completely
CASH WAS ACCESSIBLE BY CUSTOMER!!!
Money jam, there is still at least 1 banknote under the photosensor indicated.

Application:
Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out
function.

Measure:
Eliminate money jam, check transport path
If necessary inform system administrator (check photosensors)

28007918 CDM_R_LB_L35_NOT_REACHED

Reason:
Photosensor L35 is not reached
Cash not accessible by customer!
Money jam during delivery.

Application:
Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out
function.

Measure:
Eliminate money jam, check transport path
If necessary inform system administrator (check photosensors)

28007919 CDM_R_LB_L35_RETR_NOT_REACHED

Reason:
Photosensor L35 is not reached
Shutter was completely open and is closed again completely
CASH WAS ACCESSIBLE BY CUSTOMER!!!
Money jam during retract.

Application:
Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out
function.

Measure:
Eliminate money jam, check transport path
If necessary inform system administrator (check photosensors)

June 2004 453


Cash-Out Module (CDM)

28007B10 CDM_R_G9_NOT_REACHED

Reason:
Photosensor G9 (bundle reject switch) is not reached
Cash not accessible by customer!
Hardware error
Bundle reject switch does not reach reject position.

Application:
Disable cash-out function

Measure:
Check transport path, reject rocker for function, if necessary notify system administrator

28007B11 CDM_R_G9_RETRACT_NOT_REACHED

Reason:
Photosensor G9 (bundle reject switch) is not reached
Retract not carried out properly
CASH WAS ACCESSIBLE BY CUSTOMER!!!
Bundle reject switch does not reach reject position.
Reject rocker cannot be moved into reject position in order to complete the retract operation. The
retract operation is in the collecting tray.

Application:
Disable cash-out function

Measure:
Check transport path, reject rocker for function, if necessary notify system administrator

28007C10 CDM_R_G8_NOT_REACHED

Reason:
Photosensor G8 (bundle reject switch) is not reached
Cash not accessible by customer!
Hardware error
Bundle reject switch does not reach transport position

Application:
Disable cash-out function

Measure:
Check transport path, reject rocker for function, if necessary notify system administrator (check
photosensors)

454 June 2004


Cash-Out Module (CDM)

28007C11 CDM_R_G8_RETRACT_NOT_REACHED

Reason:
Photosensor G8 (bundle reject switch) is not reached
Retract not carried out properly
CASH WAS ACCESSIBLE BY CUSTOMER!!!
Bundle reject switch does not reach transport position.
The retract operation does not reach the collecting tray.

Application:
Disable cash-out function

Measure:
Check transport path, reject rocker for function, if necessary notify system administrator (check
photosensors)

28009000 CDM_MS_TIMEOUT

Reason:
Time-out during communication with the measuring station (Hardware error)

Application:
Repeat job, if the error occurs again, disable the cash-out function

Measure:
Check electronic measuring station, wiring

28009100 CDM_LBAMP_TIMEOUT

Reason:
Time-out during communication with the photosensor amplifier.
If this error occurs in a transport command,
AN UNDEFINED CASH-OUT TAKES PLACE!!
Sporadic error or Hardware error

Application:
Repeat job, if the error occurs again, disable the cash-out function

Measure:
Check electronic controller, wiring

June 2004 455


Cash-Out Module (CDM)

28009200 CDM_CUS_RELAIS_NOT_AVAIL

Reason:
Customer relay not connected
Hardware error, Programming error

Application:
f necessary, change program, otherwise:

Measure:
Check customer relay, cable connections

2800B000 CDM_CAS_RELEASE_ERROR

Reason:
Error when releasing the cassette
An error has occurred while one or several cassette(s) were released

Application:
Repeat job, if the error occurs again, read out cassette and warning status
(Code word for cassette status: "____STAT", if necessary, call Customer Service)

Measure:
Check cassette, dispenser module, wiring

2800B100 CDM_CAS_INSERT_ERROR

Reason:
Error when initiating the cassette
An error has occurred when one or several cassette(s) were being initialized

Application:
Repeat job, if the error occurs again, read out cassette and warning status
(Code word for cassette status: "____STAT", if necessary, call Customer Service)

Measure:
Check cassette, dispenser module, wiring

2800B200 CDM_REJ_CAS_NOT_AVAIL

Reason:
No reject cassette
The reject cassette has not been inserted in the module or a hardware error has occurred (cable,
sensor).

Measure:
Insert reject cassette
System administrator: Check cassette, dispenser module, wiring

456 June 2004


Cash-Out Module (CDM)

2800B300 CDM_CAS_NOT_AVAIL

Reason:
There is no dispensing cassette
At least one of the cassettes called in a dispensing job is not available or a hardware error has
occurred (cable, sensor)

Application:
Specify another denomination, activate alternative denomination or

Measure:
Log on and insert the missing cassette(s)
System administrator:
Check cassette, dispenser module, wiring

2800B400 CDM_CAS_HANDLING_TIMEOUT

Reason:
Time-out at cassette initialization/release
It was not possible to initialize or release the cassette successfully in the time specified in the job.

Measure:
Repeat the job and insert the relevant cassette(s)
System administrator:
Check cassette, dispenser module (switch), wiring

2800B510 CDM_MS_EEPROM_ERROR

Reason:
EE-PROM defect (Hardware error)

Measure:
Replace the measuring station electronics, if necessary, replace sensor

2800B511 CDM_MS_MOTOR_ERROR

Reason:
Main motor is not working (Hardware error)

Measure:
Replace the measuring station electronics, if necessary, replace sensor

2800B512 CDM_MS_MOTOR_SPEED_ERROR

Reason:
Incorrect motor speed (Hardware error)

Measure:
Replace the measuring station electronics, if necessary, replace sensor

June 2004 457


Cash-Out Module (CDM)

2800B513 CDM_MS_CPU_ERROR

Reason:
Hardware error (processor)

Measure:
Replace the measuring station electronics, if necessary, replace sensor

2800B514 CDM_MS_EPROM_ERROR

Reason:
Hardware error (E-PROM)

Measure:
Replace the measuring station electronics, if necessary, replace sensor

2800B523 CDM_CAS_BUSY

Reason:
Cassette busy (pressure being accumulated)

Measure:
Replace controller; if necessary, replace the electronics of the dispenser module

2800B530 CDM_CAS_NO_REJECT_POSSIBLE

Reason:
Reject position cannot be reached. Reject processes are no longer possible (also no single reject).
Cash not accessible by customer!

Measure:
Replace controller; if necessary, replace the electronics of the dispenser module. Check Reject
cassette.

2800B531 CDM_CAS_NO_RETRACT_POSSIBLE

Reason:
Retract position cannot be reached. No retracts can be performed any longer. Rejects are possible.
CASH WAS ACCESSIBLE BY CUSTOMER!!

Measure:
Replace controller; if necessary, replace the electronics of the dispenser module

2800B534 CDM_CAS_CPU_ERROR

Reason:
Processor defect

Measure:
Replace controller; if necessary, replace the electronics of the dispenser module

458 June 2004


Cash-Out Module (CDM)

2800B535 CDM_CAS_RAM_ERROR

Reason:
RAM defect

Measure:
Replace controller; if necessary, replace the electronics of the dispenser module

2800B536 CDM_CAS_EPROM_CHKSUM_ERROR

Reason:
Checksum error, E-PROM

Measure:
Replace controller; if necessary, replace the electronics of the dispenser module

2800B537 CDM_CAS_EEPROM_CHKSUM_ERROR

Reason:
Checksum error, EE-PROM

Measure:
Replace controller; if necessary, replace the electronics of the dispenser module

2800B538 CDM_CAS_CLUTCH_ERROR

Reason:
Clutch signal error

Measure:
Replace controller; if necessary, replace the electronics of the dispenser module

2800B539 CDM_CAS_DEDUCTIONFLAG_ERROR

Reason:
Dispensing sensor error

Measure:
Replace controller; if necessary, replace the electronics of the dispenser module

2800B544 CDM_LBAMP_HW_ERROR

Reason:
Evaluation electronics defect

Measure:
Replace controller, if necessary first re-initialize the device

June 2004 459


Cash-Out Module (CDM)

2800B545 CDM_LBAMP_DISP_HW_NOT_AVAIL

Reason:
Card is not in a device

Measure:
Replace controller, if necessary first re-initialize the device

2800B546 CDM_LBAMP_INVALID_CONFIG

Reason:
Device could not be identified

Measure:
Replace controller, if necessary first re-initialize the device

2800B547 CDM_LBAMP_LB_NOT_OFF

Reason:
Job currently not allowed

Measure:
Replace controller, if necessary first re-initialize the device

2800B548 CDM_LBAMP_INVALID_SPEC

Reason:
Job unknown

Measure:
Replace controller, if necessary first re-initialize the device

2800B600 CDM_CAS_AREA_NOT_AVAIL

Reason:
Area/sub-area selected does not exist.
Programming error in jobs involving the cassette EE-PROM
(read/write jobs in customer-specific AREA)
or error in password handling for cassettes

Application:
Change application program

460 June 2004


Cash-Out Module (CDM)

2800B700 CDM_CAS_NO_FREE_BLK_AVAIL

Reason:
No free block
Programming error in jobs involving the cassette EE-PROM
(read/write jobs in customer-specific AREA)
or error in password handling for cassettes

Application:
Change application program

2800B800 CDM_CAS_AREA_ALREADY_EXIST

Reason:
Area selected already exists.
Programming error in jobs involving the cassette EE-PROM
(read/write jobs in customer-specific AREA)
or error in password handling for cassettes

Application:
Change application program

2800B900 CDM_CAS_INVALID_CHAR

Reason:
Character cannot be written
With read/write jobs in the customer-specific AREA, only characters in the range from 20h - FFh are
allowed.

Application:
Change application program

2800BA00 CDM_CAS_WRITE_PROT_ERROR

Reason:
Attempt to write to a write-protected area
During a write job in the cassette EE-PROM, an attempt has been made to write to a write-
protected area

Application:
Change application program

June 2004 461


Cash-Out Module (CDM)

2800BB00 CDM_CAS_EEPROM_ERROR

Reason:
Error during processing of the cassette EE-PROM
Programming error in jobs involving the cassette EE-PROM
(read/write jobs in customer-specific AREA)
or error in password handling for the cassette

Application:
Change application program

2800BC00 CDM_CAS_AREA_CLR_NOT_AVAIL

Reason:
Required area cannot be dissolved.
Programming error in jobs involving the cassette EE-PROM
(read/write jobs in customer-specific AREA)
or error in password handling for the cassette

Application:
Change application program

2800BD00 CDM_CAS_PASSWORD_ERROR

Reason:
Old password incorrect
The old password was transferred incorrectly when an attempt was made to change the cassette
password

Application:
Change application program. Specify correct password

2800BE00 CDM_CAS_SYNTAX_ERROR

Reason:
Syntax error in job
Programming error in jobs involving the cassette EE-PROM
(read/write jobs in customer-specific AREA)
or error in password handling for the cassette

Application:
Change application program

462 June 2004


Cash-Out Module (CDM)

2800C000 CDM_INVALID_CAS

Reason:
Cash cannot be dispensed from the selected cassette as the cassette has not been inserted

Measure:
Insert cassette
System administrator:
Check cassette, dispenser module (switches, contacts)

2800C100 CDM_CAS_SW_LOCK

Reason:
Cash cannot be dispensed from the specified cassette. It has been locked by the application
software. (CASnUSLO:Y;)

Application:
Unlock the cassette from the software side before repeating the job.

2800C200 CDM_CAS_HW_LOCK

Reason:
Hardware lock
(no money, money jam in dispenser module, etc.) (CASnHWWLO:Y;)

Application:
Read out cassette status and cassette-specific warning status, react according to status

2800C300 CDM_REF_INIT_ERROR

Reason:
It was not possible to determine the reference value with the specified number of banknotes

Application:
The job should be carried out with the number of banknotes specified as 0, as the error will not
occur in this case (automatic determination of the required number of banknotes)

Measure:
Repeat the job with a larger number of notes

2800C400 CDM_REF_INVALID_NR_NOTES

Reason:
The specified number of banknotes was too high for reference value determination (max. 40
banknotes)
(syntax error in job)

Application:
Repeat the job with a number of banknotes < 40 or program the job with the number of banknotes =
0

June 2004 463


Cash-Out Module (CDM)

2800C500 CDM_REF_TABLE_FULL

Reason:
It was not possible to determine the reference value because the table already contains the
maximum of 248 reference values

Measure:
Replace the EE-PROM and re-initialize reference values

2800C600 CDM_CAS_PRESSURE_ERROR

Reason:
It was not possible to accumulate the data-specific pressure when the cassette capacity data are
updated.

Application:
Repeat the job, if the error occurs again, lock the cassette

Measure:
Repeat update of capacity data.
If the same message is issued again: Log the cassette on again and update the capacity data
again.
If the same message appears again:
Check cassette contents (banknotes, slider, etc.). If necessary, inform system administrator
System administrator: Replace wiring (check dispenser module, cassette), if necessary, replace
cassette

2800D000 CDM_TRANS_KEY_NOT_AVAIL

Reason:
The transport key (TK) for line encryption between the central unit and the controller of the cash-out
module is missing.

Application:
If necessary, change application program

Measure:
Start encryption new

2800D100 CDM_LINE_KEY_NOT_AVAIL

Reason:
The line key (LK) for line encryption between the central unit and the controller of the cash-out
module is missing.

Measure:
Start encryption new

464 June 2004


Cash-Out Module (CDM)

2800D200 CDM_DOOR_CLOSED

Reason:
The safe door is not open at the beginning or at the end of the encryption (device status
CDDOOR__ unequal 0)

Measure:
Open safe door, repeat job.

2800D300 CDM_KEY_TEST_ERROR

Reason:
It was not possible to carry out the "CODE TEST" application command correctly.

Measure:
Start encryption new

2800D400 CDM_ENCRYPT_OFF

Reason:
As encryption was switched off it is not possible to carry out the key test.

Measure:
Start encryption new

2800D500 CDM_INVALID_IV

Reason:
This message occurs in the dialog between the cash-out module and CSCCDM.DLL.

Measure:
Start encryption new

2800D600 CDM_ENCPRYTION_ERROR

Reason:
This error occurs in the dialog between the cash-out module and the CSCCDM.DLL.

Measure:
Start encryption new

June 2004 465


Cash-Out Module (CDM)

StWarn:
28000001 CDM_WARNING_GENERAL

Reason:
Operation possible within limits
- photosensor(s) lightly contaminated (CDWS....: = 1)
- reject cassette filled min. 80 % (CDWSREJE = N)
- Cash provided via alternative denominations (CDWSGENE = A)
- evaluate cassette-specific warning (CDWSCA..)

Application:
Evaluate warning status

28000002 CDM_WARNING_LB

Reason:
Photosensors dirty
Photosensor status in warning status (CDWS....: >= 2)

Measure:
Clean the photosensor(s) involved
System administrator:
If necessary, replace the photosensor (with board)

28000003 CDM_WARNING_THRESHOLD_VALUE

Reason:
This warning is issued with each job!!
The message is only issued if a threshold value unequal 0 is set in the parameter table (application
program, error analysis, preventive maintenance)

Measure:
If necessary, reset the threshold value;
otherwise, evaluate and carry out specific measures

28000004 CDM_WARNING_EEPROM_MS

Reason:
EE-PROM measuring station/gauge has almost reached its total number of write cycles.

Application:
Inform system administrator and ensure that the EE-PROM will be replaced as soon as possible.

28000005 CDM_WARNING_EEPROM_LBAMP

Reason:
EE-PROM of the photosensor amplifier has almost reached its total number of write cycles.

Application:
Inform system administrator and ensure that the EE-PROM will be replaced as soon as possible.

466 June 2004


Cash-Out Module (CDM)

28000006 CDM_WARNING_RETRACT

Reason:
Retract executed, all photosensors free, shutter completely closed.

28000007 CDM_WARNING_MONEY

Reason:
Time out, removal of cash not performed in the specified time

June 2004 467


Cash-Out Module (CDM)

Device status

Code word Entry Meaning (a=ASCII h=hex d=decimal)

CDDVCLEN: hhhh; Length device status area


no. of follow bytes from ; incl. EOF (0000-FFFF)

CDINSTRU: aa; CD job code


Shows last device job processed by cash-out module
O# Switch MM control lines
O( Start cassette logon (time-independent)
O) End time-independent cassette logon
O+ Switch customer relay
O< Read MM
O> Write MM
OA Can amount be separated?
OB Trigger time lock
OC list cassette IHV
OD Cassette release
OE Create data area in cassette EE-PROM
OF Dissolve data area in cassette EE-PROM
OG ref. value init (meas. station)
OH Write data in cassette EE-PROM
OI Read data from cassette EE-PROM
OJ Initialize error statistics
OK Status request
OL Key test
OM Separation (currency-dependent)
ON Change cassette password 1
OO Change cassette password 2
OP Cash transport
OQ Change cassette password 2 via password 1
OR Photosensor amplifier accesses
OS Cassette logon (time-dependent)
OT Write table of parameters
OU Update the cassette capacity data
OV Dispensed banknotes
OW Separation (currency-independent)
OX Self-test
OY Key handling
OZ Request IV

CDCASNUM: d; No. of cash-out cassettes (1...5)

CDSTATUS: aa; CD status/error specification


(see section error messages)

CDSUMBOX: a; Collecting tray


E empty
F occupied

468 June 2004


Cash-Out Module (CDM)

Code word Entry Meaning (a=ASCII h=hex d=decimal)

CD_TLOCK: a; Time lock available (Y = Yes, N = No)

CDTIMER_: a; Delay running (Y = Yes, N = No)

CDDOOR__: a; Safe door


O open
C closed and locked
R ready for opening

CD_C_REL: a; Customer relay status


S switched
O not switched
N relay not available

CDCAS_IN: dddddd,dddd; YYMMDD,HHMM last cassette install time

CD_SWEDM: a; Software EDM status


T transport key missing
L line key missing
O key available (encryption active)

CDDVINST: aa; Initializing status of cash-out module


(byte 0 of the acknowledgement)

CDCLESTA: a; Cash position at power failure


0 No cash found at power-up.
The power failure was not during cash transport.
1 Cash was transported into reject box during power-up.
No cash accessible by customer.
2 Cash was transported into the retract box at power-up.
There was no cash accessible by customer.
3 No cash found by power-up.
CASH WAS ACCESSIBLE BY CUSTOMER !!!
It was removed during the power failure.
4 Errors during power-up. The cash could not be trans-
ported into the reject box. Cash was not accessible to
customer. The cause of the error is stored in CDDVINST.
5 Error during power-up. The cash could not be trans-
ported into the reject box.
CASH WAS ACCESSIBLE BY CUSTOMER !!!
The cause of the error is stored in CDDVINST.

CD_LBSTA: a; Photosensor status during retract


O all photosensors in the output transport are free
C minimum 1 photosensor covered

CD_SHSTA: a: Shutter status during retract


O Shutter not completely closed
C Shutter completely closed

June 2004 469


Cash-Out Module (CDM)

Code word Entry Meaning (a=ASCII h=hex d=decimal)

PUT error stack

CDPUTRUN: ddd; Current PUT run

CDPUTINI: dddddd; YYMMDD of error stack initialization

CDPUTNUM: dd; Number of PUT errors (max. 01...16)

CDPUTEnn: ddd,hhhh; nn.errors (01-16):run,error code

EOF

Hardware parameters

Code word Entry Meaning (a=ASCII h=hex d=decimal)

CDHPMLEN: hhhh; Length of the hardware parameter


Number of following bytes from ; incl. EOF (0000-FFFF)

CDHPTYPE: aaaa; Device type


CDOS = cash-out module single-sided
AKT_ = TSC 530
CD_F = Front load
CD_B = Rear load
CD_N = AKT

CDHPCASN: d; Number of cassettes (1...5)


CDHPDEF_: a; Default direction
R = Rear load direction
L = Front load direction

R_V_BOOT: dddd; Release/version Boot PROM


R_V_PUT_: dddd; Power-up test
R_V_MES_: dddd; Measuring station
R_V_OPT_: dddd; Photosensor amplifier
R_V_REJ_: dddd; Reject cassette
R_V_CASn: dddd; Cassette (n = 1...5)
EOF

470 June 2004


Cash-Out Module (CDM)

Software module

Code word Entry Meaning (a=ASCII h=hex d=decimal)

CDSWMLEN: hhhh; Length of the software module list


Number of following bytes from ; incl. EOF (0000-FFFF)

per software module:


aaaaaaaa.aaa; Segment name.Extension
dddd; Release / version number
hhhh; Segment length
EOF

Cassette status

Code word Entry Meaning (a=ASCII h=hex d=decimal)

CDCASLEN: hhhh; Length cassette status. No. of following bytes after ; incl. EOF
(0000-FFFF)

REJESTAT: a; Status see CASnSTAT, exception:


C dis. module incl. cassette swapped
D pressure cannot be built up
are not possible

REJMODNR: dddddddd; Module number

REJSERNR: ddddddd; Serial number

REJCODE_: a; Processing ID
N values not up-to-date
Y values up-to-date

REJACTNR: dddd; curr. no. of banknotes (single or bundle reject)

REJUNDEF: dddd; No. of undefined banknotes (at power-up or coasting motor)

REJ_INDA: dddddd,dddd; YYMMDD,hhmm last time cassette was inserted

REJ_USNO: ddddddd; Cassette number

June 2004 471


Cash-Out Module (CDM)

Code word Entry Meaning (a=ASCII h=hex d=decimal)

CASnSTAT: a; Status
C dis. module incl. cassette swapped
D pressure cannot be built up
F wrong cassette type
I internal magnet cannot be addressed
K cassette makes contact
M cassette missing
N default (no./password) missing/wrong
P negative password comparison
R cassette full inserted
S memory cannot be processed

CASnMODn: dddddddd; Module number


CASnSERN: ddddddd; Serial number

CASnCODE: a; Processing ID
Y values up-to-date
N values not up-to-date

CASnUSLO: a; Lock flag, User


N cassette not locked
Y cassette locked by user

CASnHWLO: a; Lock flag, hardware


N cassette not locked
Y cassette locked due to HW error

CASnCURR: aaa; Currency flag

CASnVALU: dddddddd; Value of banknotes

CASnNRST: dddd; Number of banknotes at filling


CASnACTN: dddd; Current number of banknotes

CASnREJ_: dddd; Number of banknotes moved from this cassette into the reject
cassette (reset each time cassette is inserted!)

CASnLAST: dd; Number of banknotes in the collecting tray at last separation

CASnREJG: ddd; Number of banknotes in the reject cassette at last separation

CASnREJC: dd; Reject no. with double separation (reset each time cassette is
inserted!)

CASnINDA: dddddd,dddd; JJMMTT,HHMM last time cassette was inserted


CASnUSNO: ddddddd;

472 June 2004


Cash-Out Module (CDM)

Code word Entry Meaning (a=ASCII h=hex d=decimal)

CASnCODV: dddd; Total no. of banknotes of this cassette in device


(cassette + transport paths + reject cassette)
EOF
n means cassette slot 1-5

Error statistics

Code word Entry Meaning (a=ASCII h=hex d=decimal)

CDESLEN_: hhhh; Length error statistics


Number of following bytes from ; incl. EOF (0000-FFFF)

CDESDATE: dddddd; Date of last initializing (YYMMDD)


CDESTIME: dddddd; Time (HHMMSS)

CDESNUDI: ddddd; Number of separation jobs

CDESC1DI: dddddd; Separated banknotes (cassette 1)


CDESC2DI: dddddd; Separated banknotes (cassette 2)
CDESC3DI: dddddd; Separated banknotes (cassette 3)
CDESC4DI: dddddd; Separated banknotes (cassette 4)
CDESC5DI: dddddd; Separated banknotes (cassette 5)

CDESER01: dddd; Number of errors (error 01)


CDESER02: dddd; Number of errors (error 02)
: ... ...
: ... ...
CDESEREE: dddd; Number of errors (error EE)
CDESEREF: dddd; Number of errors (error EF)

EOF

June 2004 473


Cash-Out Module (CDM)

Table of parameters

Code word Entry Meaning (a=ASCII h=hex d=decimal)

CDGPLEN_: hhhh; Length of parameter area. Number of following bytes from ;


incl. EOF (0000-FFFF)

LIMERRSE: dd; No. of separations to be monitored


00 no monitoring
01..32 no. of separations

ERRLIMSE: dd; Threshold of separation errors


00 no monitoring
01..32 no. of errors

ACTERRSE: dd; Current no. of separation errors

LIMERRTR: dd; No. of transport jobs to be monitored


00 no monitoring
01..32 no. of jobs

ERRLIMTR: dd; Threshold of transport errors


00 no monitoring
01..32 no. of errors

ACTERRTR: dd; Current no. of transport errors

LIMSEPAR: dddddd; Threshold for separation jobs


0 no monitoring
000001..999999 jobs

ACTSEPAR: dddddd; Current no. of separation jobs

DISPALGO: d; Denomination algorithm


0 capacity-dependent
1 priority: high banknote value
2 priority: use of many cassette
3 66% criterion
4 no algorithm (for emulation's)

TO_CUSTM: dddd; Time in seconds until automatic retract


0000 = immediate retract
0001..9999 = wait time in seconds

RETR_CNT: ddd; No. of already performed retracts

RTR_LOCK: a; Separator locked by job "Retract and quit"


Y locked
N not locked

474 June 2004


Cash-Out Module (CDM)

Code word Entry Meaning (a=ASCII h=hex d=decimal)

per cassette slot

CAnERRSK: dd; No. of separations to be monitored


00 no monitoring
01..32 no. of separations

CAnSKLIM: dd; Threshold of oblique separations from cassette n


00 no monitoring
01..32 no. of separations

CAnACTSK: dd; Current no. of oblique separations

CAnERRDB: dd; Double separation monitoring


00 no monitoring
01..32 no. of separations

CAnDBLIM: dd; Threshold of double separations from cassette n


00 no monitoring
01..32 no. of separations

CAnACTDB: dd; Current no. of double separations from


cassette n

CAnSWLO_: a; Software lock


Y lock set
N no lock

CAnMINI_: dd; Minimum message with xx banknotes


00 no monitoring
01..99 no. of banknotes

EOF

n means cassette slot 1-5

June 2004 475


Cash-Out Module (CDM)

Warning status

Code word Entry Meaning (a=ASCII h=hex d=decimal)

CDWSLEN_: hhhh; Length warning field. Number of following bytes from ; incl.
EOF (0000-FFFF)

Photosensor status:

CDWS_MES: d; Photosensors of measuring station

CDWS_REJ: d; Control of single reject switch (L 1)

CDWSQT50: d; Transport path L17


CDWSQT51: d; Transport path L18
CDWSQT52: d; Transport path L19
CDWSQT53: d; Transport path L20
CDWSQT54: d; Transport path L21
CDWSQT55: d; Transport path L22
CDWSQT56: d; Transport path L23
CDWSQT57: d; Transport path L24
CDWSQT58: d; Transport path L25
CDWSQT59: d; Transport path L26
CDWSQT60: d; Transport path L27
CDWSQT61: d; Transport path L28
CDWSQT62: d; Transport path L29
CDWSQT63: d; Transport path L30
CDWSQT64: d; Transport path L31
CDWSQT65: d; Transport path L32
CDWSQT66: d; Transport path L33
CDWSQT68: d; Transport path L35

d can be:
0 OK
1 slightly contaminated
2 heavily contaminated or receiver too slow
3 faulty

CDWSMnCE: d; Cassette empty (n = 1-5) no. of disp. module


CDWSMnAM: d; Dispense sensor
CDWSMnWC: d; Path monitor
CDWSMnGH: d; Banknote height

As soon as a photosensor reaches status 2 or 3, a service call


is required. This is reported by the general warning "01
Photosensor warning".

476 June 2004


Cash-Out Module (CDM)

Code word Entry Meaning (a=ASCII h=hex d=decimal)

Modules:

CDWSREJE: a; Reject cassette


R = OK, F = full, N = cassette 80 % filled

CDWSGENE: a; general warning


N = None, A = Alternative denomination

Cassettes:

CDWSCASR: dddd; Reject cassette slot


CDWSCAS1: dddd; Cassette slot 1
CDWSCAS2: dddd; Cassette slot 2
CDWSCAS3: dddd; Cassette slot 3
CDWSCAS4: dddd; Cassette slot 4
CDWSCAS5: Cassette slot 5

dddd can be:


00 no status
01 min. quantity reached
02 cassette physically empty
03 cassette logically empty
04 EE-PROM or the cassette nearly filled
06 banknotes in dispensing area
07 ref. value-initializing required
08 EE-PROM not writeable
09 EE-PROM not readable
10 password transfer not possible
11 dispensing photosensor does not become free
12 banknote did not reach dispensing sensor
15 banknote-specific parameter not up-to-date
16 too many sequential single rejects

EOF

June 2004 477


Cash-Out Module (CDM)

Two conditions can occur per cassette slot (e.g.: too many single rejects in series and
minimum filling level in cassette 3: CDWSCAS3: 1601):

.. ..00 No status

Measure:
None

..01 Minimum filling level

Measure:
Fill cassette or lock application

..02 Cassette physically empty

Measure:
Fill cassette

..03 Current number of banknotes = 0, but at least 1 banknote in the cassette. (This is reset with
"Update capacity data")

Measure:
Update capacity data

..04 EE-PROM of the cassette nearly filled

Measure:
Call service, replace module

..06 When the banknotes are removed from the cassette, banknotes may show from the closed cassette
or be caught in the dispensing rollers.
A VISUAL CHECK IS NECESSARY!!

Measure:
Check the cassette and the dispensing module

..07 Reference value determination necessary for banknote in the measuring station/gauge
(This is reset after a successful reference value determination)

Measure:
Determine reference value

..08 EE-PROM cannot be written to

Application:
Repeat job

Measure:
If necessary, have the hardware checked by a technician

478 June 2004


Cash-Out Module (CDM)

..09 EE-PROM cannot be read

Application:
Repeat job

Measure:
If necessary, have the hardware checked by a technician

..10 Password transfer not possible

Measure:
Insert cassette again; if necessary, have the hardware checked by a technician

..11 Dispensing photosensor blocked

Measure:
Check the cassette or the dispensing module

..12
Banknote does not reach the dispensing photosensor

Measure:
Check the cassette or the dispensing module

..15 Banknote-specific parameters in the cassette not up-to-date (is reset with "Update capacity data")

Measure:
Update capacity data

..16 Too many single rejects in series (cassette blocked).


CASnHWLO:Y is set when this occurs for the fourth time.

Measure:
Check the elasticity of the single reject switch or photosensor L20.

June 2004 479


Cash-Out Module (CDM)

The messages described above are only set and deleted for certain jobs. This is illus-
trated by the following table:

Warning Set with: Deleted with:

..01 Dispensing operation Log on cassette


Update capacity data

..02 Dispensing operation Log on cassette


(CASnHWLO:Y) Update capacity data

..03 Dispensing operation Log on cassette


(CASnHWLO:Y) Update capacity data

..04 Release cassette After replacement

..06 Release cassette Log on cassette

..07 Log on cassette Determine ref. value


Update capacity data Log on cassette
(CASnHWLO:Y) Update capacity data

..08 First dispensing op. from cas. Log on cassette


First trans. in rej. cassette
Remove cassette

..09 Log on cassette Log on cassette


Release cassette

..10 Log on cassette Log on cassette

..11 Dispensing operation Log on cassette


(CASnHWLO:Y) Update capacity data

..12 Dispensing operation Log on cassette


CASnHWLO:Y) Update capacity data

..15 Log on cassette Log on cassette


(CASnHWLO:Y) Update capacity data

..16 Dispensing operation Error-free disp. operation


(if 4 times in series, Log on cassette
CASnHWLO:Y; is set) Update capacity data

480 June 2004


Cash-Out Module (CDM)

Position of photosensors

CDM

June 2004 481


Cash-Out Module (CDM)

CDM V1

482 June 2004


Cash-Out Module (CDM)

CDM NG

June 2004 483


Cash-Out Module (CDM)

CDM NG (ProCash Compact, Frontload)

484 June 2004


Cash-Out Module (CDM)

CDM NG (ProCash Compact, Rearload)

June 2004 485


486 June 2004
Cash-Out Module (CNG)
StClass:
STCLASS_OK No error
STCLASS_ERROR_CNG Error of the CSCWCNG.DLL

StCode:
2000EF00 CNG_INVALID_RESPONSE

Reason:
The received V.24 data were not in the expected format.

Measure:
Check the hardware.

2000EF01 CNG_INVALID_CRC

Reason:
Invalid CRC (check character) received with encrypted line.

Measure:
Initialize the line again (by using the function "CscCngEncryption" with the specifications
CNG_ENCRYPTION_TEST and/or CNG_ENCRYPTION_INIT_L).
Check the hardware.

2000EF02 CNG_INVALID_FRM_AUTO_LOAD

Reason:
Wrong value for FRM_AUTO_LOAD/LOADER_CTL in Registry with [CSCCNG].

Measure:
Check the parameter FRM_AUTO_LOAD/LOADER_CTL in Registry.

2000EF03 CNG_INVALID_LED

Reason:
Wrong value for LED, LED_FLASH or LED_FREQ in Registry with [CSCCNG].

Measure:
Check the parameters LED, LED2, LED_FLASH, LED2_FLASH and LED_FREQ in file Registry.

June 2004 487


Cash-Out Module (CNG)

2000EF04 CNG_FIRMWARE_INCOMPLETE

Reason:
Firmware loading could not be completed. A possible cause is that it may have been attempted to
load a firmware version that was not suitable (e.g. a CNG firmware into a ProCash CRS).

Measure:
Check the configuration. Load a firmware released for the self-service system.

2000EF05 CNG_INVALID_CURRENCY_FILES

Reason:
Wrong value for the keywords CURRENCY_FILES or FILE#x in Registry.

Measure:
Check the parameter for the keywords CURRENCY_FILES and FILE#x in Registry.

2000EF06 CNG_INVALID_CUR_FILE_FORMAT

Reason:
Wrong structure/contents for the Currency Data Files.

Measure:
Check the structure/contents of the Currency Data Files.

2000EF07 CNG_INVALID_RECOVERY

Reason:
Wrong value for RECOVERY in Registry with [CSCCNG].

Measure:
Check the parameter RECOVERY in Registry.

2000EF08 CNG_INVALID_VARIANT

Reason:
Wrong value for VARIANT in Registry with [CSCCNG].

Measure:
Check the parameter VARIANT in Registry.

2000EF09 CNG_INVALID_BEB_STATISTICS

Reason:
Wrong value for BEB_STATISTIC or BEB_STATISTICS_ROOT in Registry with [CSCCNG].

Measure:
Check the parameter BEV_STATISTICS or BEB_STATISTICS_ROOT in Registry.

488 June 2004


Cash-Out Module (CNG)

2000EF0A CNG_INSUFFICIENT_MODULES

Reason:
Insufficient number of currency modules installed in CRS.

Application:
Application specific behaviour. Check the configuration of CNG.

2000EF0B CNG_INVALID_CHECK_MODULES

Reason:
Wrong value for CHECK_MODULES in Registry with [CSCCNG].

Measure:
Check the parameter CHECK_MODULES in Registry.

2000EF0C CNG_INVALID_DISPENSEIN_TRACE

Reason:
Wrong value for DISPENSEIN_TRACE in Registry with [CSCCNG].

Measure:
Check the parameter DISPENSEIN_TRACE in Registry.

2000EF0D CNG_INVALID_CURRENCY_AUTOLOAD

Reason:
Wrong value for CY_AUTOLOAD in Registry with [CSCCNG].

Measure:
Check the parameter CY_AUTOLOAD in Registry.

2000EF0E CNG_INVALID_CURRENCY_MAP_NOTES

Reason:
Wrong value for CY_MAP_NOTES in Registry with [CSCCNG].

Measure:
Check the parameter CY_MAP_NOTES in Registry.

2000EF0F CNG_INVALID_CONFIG_BACKUP

Reason:
Wrong value for CONFIG_BACKUP in Registry with [CSCCNG]. This is an internal keyvalue used
by the DH. This value is not to be changed by anyone.
A possible cause is that this value was changed manually or the system was interrupted during
download of currency files (power off).

Measure:
Check the parameter CONFIG_BACKUP in Registry.

June 2004 489


Cash-Out Module (CNG)

2000EF10 CNG_INVALID_LOADER_CTL

Reason:
Wrong value for LOADER_CTL in registry with [CSCCNG] or [CSCCNG/BIM_FRM].

Measure:
Check the parameter LOADER_CTL in registry.

2000EF11 CNG_INVALID_BIM_TYPE

Reason:
Unknown BIM type detected.

Measure:
Check the configuration.

2000EF12 CNG_OPEN_CURRENCY_FILE_FAILED

Reason:
A currency file could not be opened.

Measure:
Check the existence/contents of the currency files.

2000EF13 CNG_READ_CURRENCY_FILE_FAILED

Reason:
A currency file could not be read.

Measure:
Check the contents of the currency files.

2000EF14 CNG_OPEN_FIRMWARE_FILE_FAILED

Reason:
A firmware file could not be opened.

Measure:
Check the existence/contents of the firmware files.

2000EF15 CNG_READ_FIRMWARE_FILE_FAILED

Reason:
A firmware file could not be read.

Measure:
Check the contents of the firmware files.

490 June 2004


Cash-Out Module (CNG)

2000EF16 CNG_INVALID_FRM_FILE_FORMAT

Reason:
A firmware file for the controller or one of the subcomponents is useless. Either the firmware file
does not fit the component or the structure of the firmware file is damaged.

Measure:
Check the contents of the firmware files and the configuration.

2800F000 CNG_FRM_SW_MISSING

Reason:
The firmware is not loaded in the CDM NG.

Measure:
Load the firmware with the function "CscCngInit".

2800F001 CNG_FRM_SYNTAX

Reason:
The parameters of the command have a wrong syntax.

Application:
Check the parameters of the last API function call.

2800F002 CNG_FRM_DEVICE_NOT_READY

Reason:
One of the locks is active or an error occurred that requires a corrective operator action.

Measure:
Check the status of the device to inquire the reason and react according to the reason.

2800F003 CNG_FRM_ERROR

Reason:
An error occurred during the execution of the command.

Measure:
Check the status of the device to inquire the reason and react according to the reason.

2800F004 CNG_FRM_DOOR_NOT_OPEN

Reason:
The safe door must be open for the execution of the actual command (switching the encryption
on/off).

Measure:
Open the safe door.

June 2004 491


Cash-Out Module (CNG)

2800F005 CNG_FRM_CONTEXT

Reason:
The command cannot be executed at this point of time or a special HW component is missing or
not configured.

Application:
Check the status to see, if this command can be executed.

Measure:
Check the hardware and the configuration.

2800F006 CNG_FRM_ERROR_DECRYPTION

Reason:
The CDM NG recognized a problem with the encryption and a first try to resynchronize the line was
not successful. Perhaps the transport key is not valid.

Application:
Try again to resynchronize the line by using the function "CscCngEncryption" with the specifications
CNG_ENCRYPTION_TEST and/or CNG_ENCRYPTION_INIT_L. Perhaps the transport key must
be loaded again.

Measure:
Check the line.

2800F007 CNG_FRM_MONEY_NOT_REMOVED

Reason:
Command has timed out.

Application:
Application specific behaviour. Repeat the command if necessary.

2800F008 CNG_FRM_SCOP

Reason:
- HASH value of Firmware not correct
- certificate not correct
- amount to be dispensed greater than allowed by certificate
- currency of certificate and cassettes different

Measure:
Check firmware on disk.
Call program support.

492 June 2004


Cash-Out Module (CNG)

2800F012 CNG_FRM_ACCESS_DEVICE_NOT_READY

Reason:
This is the same error as CNG_FRM_DEVICE_NOT_READY with the exception that the banknotes
were accessible to the customer (according to the <MON> flag).

Measure:
Check the status of the device to inquire the reason and react according to the reason.

2800F013 CNG_FRM_ACCESS_ERROR

Reason:
This is the same error as CNG_FRM_ERROR with the exception that the banknotes were
accessible to the customer (according to the <MON> flag).

Measure:
Check the status of the device to inquire the reason and react according to the reason.

2800F015 CNG_FRM_ACCESS_CONTEXT

Reason:
This is the same error as CNG_FRM_CONTEXT with the exception that the banknotes were
accessible to the customer (according to the <MON> flag).

Measure:
Check the hardware and the configuration.

StWarn:
2000E002 CNG_NO_ACTUAL_FIRMWARE

Reason:
The firmware on the disk is newer than the software presently loaded in the CDM NG.

Application:
If necessary load the firmware by using the API function "CscCngInit".

2000E003 CNG_NO_FIRMWARE

Reason:
There is no firmware loaded in the CDM NG.

Application:
Load the firmware by using the API function "CscCngInit".

June 2004 493


Cash-Out Module (CNG)

2000E004 CNG_WARN_LED

Reason:
The device handler was configured to switch LEDs when waiting for the removal of banknotes. An
error occurred when accessing the SEL DH to switch the LEDs.

Measure:
Check the configuration of CNG and SEL device handler.

2000E006 CNG_WARN_INSUFFICIENT_MODULES

Reason:
Number of currency modules in the CRS is insufficient; is less than the number of configured
currency files.

Application:
Application specific behaviour. Check the configuration of CNG.

2800E000 CNG_WARN_MONEY_NOT_REMOVED

Reason:
This is a status that tells the application that no (or not all) banknotes have been taken by the
customer.

Application:
Application specific behaviour.

2800E001 CNG_WARN_MONEY_REMOVED

Reason:
This is a status that tells the application that all banknotes have been taken by the customer.

Application:
Application specific behaviour.

2800E005 CNG_WARN_ENTRY_HANDLING

Reason:
Input tray operator error (e.g. input tray closed without input of banknotes).

Application:
Application specific behaviour. Repeat the last command if necessary.

2800E007 CNG_WARN_PROTOCOL_RETRY

Reason:
An command could not be executed after 3 repetitions.

Application:
Application specific behaviour. Repeat the command if necessary.

494 June 2004


CNG: extended error codes
20001000 CNG_EXT_2X0_CONTEXT_ERROR

Reason:
Context error

Measure:
Evaluate the system and cassette status. If necessary inform System administrator.

20001001 CNG_EXT_2X0_SW_DEFECT

Reason:
No response from the CDM (software)

Measure:
Restart system. If necessary inform System administrator.

20001010 CNG_EXT_2X0_CONTR_DEFECT

Reason:
CDM electronics faulty

Measure:
Replace controller

20001011 CNG_EXT_2X0_NO_FIRMWARE

Reason:
Software missing in the CDM

Application:
Load the firmware with the API function "CscCngInit".

Measure:
Put the application again into operation. If necessary inform System administrator.

20001012 CNG_EXT_2X0_SAFETY_CIRC_OPEN

Reason:
CDM has not been inserted completely

Measure:
Insert the CDM into the safe. If necessary inform System administrator.

June 2004 495


CNG: extended error codes

20001013 CNG_EXT_2X0_DLOC_YES

Reason:
The maximal number of retracts has been reached

Application:
Reset the lock flag by using the API function "CscCngStatusWrite - CNG_STATUS_UNLOCK".

Measure:
Remove the customer money from the retract box and transport path using operator function.

20001014 CNG_EXT_2X0_CONFIG_NO_CAS

Reason:
Minimum configuration missing. In order to operate, the CDM requires at least one reject-/retract
cassette and one cash-out cassette.

Measure:
Insert the reject cassette and log on using operator function.

20001018 CNG_EXT_2X0_JAM_DISPENSE

Reason:
Note jam during dispensing
Cash not accessible by customer

Measure:
Check the note path from the cassettes to the collecting tray.
If necessary inform System administrator.

20001019 CNG_EXT_2X0_JAM_OUTPUT_TRANS

Reason:
Money jam in the output transport

Measure:
Eliminate money jam using operator function. If necessary inform System administrator.

20001020 CNG_EXT_2X0_SINGLE_REJ_DEFECT

Reason:
Single reject switch faulty/blocked

Measure:
Check the note paths using operator function. If necessary inform System administrator.

496 June 2004


CNG: extended error codes

20001021 CNG_EXT_2X0_MS_DEFECT

Reason:
Measuring station faulty

Measure:
Inform Service.

20001022 CNG_EXT_2X0_LBAMP_DEFECT

Reason:
Photosensor amplifier faulty or photosensor initialization not successful.

Measure:
Check the note paths using operator function. If necessary inform System administrator.

20001023 CNG_EXT_2X0_RESET_RW_DEFECT

Reason:
Bundle reject switch faulty/blocked

Measure:
If necessary eliminate money jam using operator function. If necessary inform System
administrator.

20001024 CNG_EXT_2X0_RESET_RR_DEFECT

Reason:
Reject/retract drive faulty/blocked

Measure:
Check the reject cassette using operator function. If necessary inform System administrator.

20001025 CNG_EXT_2X0_VMOTOR_DEFECT

Reason:
Dispensing drive faulty/blocked
BBA UT: CDM has not been inserted completely

Measure:
Check the note paths using operator function. If necessary inform System administrator
BBA UT: Bring the CDM into the cash-out position in the safe.

20001026 CNG_EXT_2X0_COL_TRAY_DEFECT

Reason:
Switching dispensing/transport or vertical transport faulty/blocked

Measure:
Check the note paths using operator function. If necessary inform System administrator.

June 2004 497


CNG: extended error codes

20001028 CNG_EXT_2X0_TRANS_SHUT_DEFECT

Reason:
Shutter cannot be opened/defect
SHUT=C, MON=N -> shutter can not open, cash not accessible by customer
SHUT=U, MON=P -> shutter undefined, cash accessible by customer
SHUT=U, MON=W -> shutter undefined, cash was removed
SHUT=U, MON=R -> shutter undefined, cash was retracted

Measure:
Check shutter, if necessary inform System administrator.

20001029 CNG_EXT_2X0_OFFER_LB_L26_UE_COV

Reason:
Manipulation during delivery

Measure:
Check shutter, if necessary inform System administrator.

20001031 CNG_EXT_2X0_CAS1_BUNDLE_REJECT

Reason:
Too many bundle rejects (cassette 1)

Measure:
Check cassette 1, if necessary inform System administrator.

20001032 CNG_EXT_2X0_CAS2_BUNDLE_REJECT

Reason:
Too many bundle rejects (cassette 2)

Measure:
Check cassette 2, if necessary inform System administrator.

20001033 CNG_EXT_2X0_CAS3_BUNDLE_REJECT

Reason:
Too many bundle rejects (cassette 3)

Measure:
Check cassette 3, if necessary inform System administrator.

20001034 CNG_EXT_2X0_CAS4_BUNDLE_REJECT

Reason:
Too many bundle rejects (cassette 4)

Measure:
Check cassette 4, if necessary inform System administrator.

498 June 2004


CNG: extended error codes

20001035 CNG_EXT_2X0_CAS5_BUNDLE_REJECT

Reason:
Too many bundle rejects (cassette 5)

Measure:
Check cassette 5, if necessary inform System administrator.

20001036 CNG_EXT_2X0_CAS6_BUNDLE_REJECT

Reason:
Too many bundle rejects (cassette 6)

Measure:
Check cassette 6, if necessary inform System administrator.

20001041 CNG_EXT_2X0_CAS1_NO_SEPARATION

Reason:
Note extraction impossible (cassette 1) or incorrect note pressure while inserting the cassette.

Measure:
Check cassette 1, if necessary inform System administrator.

20001042 CNG_EXT_2X0_CAS2_NO_SEPARATION

Reason:
Note extraction impossible (cassette 2)
or incorrect note pressure while inserting the cassette.

Measure:
Check cassette 2, if necessary inform System administrator.

20001043 CNG_EXT_2X0_CAS3_NO_SEPARATION

Reason:
Note extraction impossible (cassette 3) or incorrect note pressure while inserting the cassette.

Measure:
Check cassette 3, if necessary inform System administrator.

20001044 CNG_EXT_2X0_CAS4_NO_SEPARATION

Reason:
Note extraction impossible (cassette 4) or incorrect note pressure while inserting the cassette.

Measure:
Check cassette 4, if necessary inform System administrator.

June 2004 499


CNG: extended error codes

20001045 CNG_EXT_2X0_CAS5_NO_SEPARATION

Reason:
Note extraction impossible (cassette 5) or incorrect note pressure while inserting the cassette.

Measure:
Check cassette 5, if necessary inform System administrator.

20001046 CNG_EXT_2X0_CAS6_NO_SEPARATION

Reason:
Note extraction impossible (cassette 6) or incorrect note pressure while inserting the cassette.

Measure:
Check cassette 6, if necessary inform System administrator.

20001051 CNG_EXT_2X0_CAS1_MANY_BAD_NOTES

Reason:
Too many bad notes (cassette 1).

Measure:
Inform system administrator.

20001052 CNG_EXT_2X0_CAS2_MANY_BAD_NOTES

Reason:
Too many bad notes (cassette 2).

Measure:
Inform system administrator.

20001053 CNG_EXT_2X0_CAS3_MANY_BAD_NOTES

Reason:
Too many bad notes (cassette 3).

Measure:
Inform system administrator.

20001054 CNG_EXT_2X0_CAS4_MANY_BAD_NOTES

Reason:
Too many bad notes (cassette 4).

Measure:
Inform system administrator.

500 June 2004


CNG: extended error codes

20001055 CNG_EXT_2X0_CAS5_MANY_BAD_NOTES

Reason:
Too many bad notes (cassette 5).

Measure:
Inform system administrator.

20001056 CNG_EXT_2X0_CAS6_MANY_BAD_NOTES

Reason:
Too many bad notes (cassette 6).

Measure:
Inform system administrator.

20001061 CNG_EXT_2X0_CAS1_EEPROM_ERR

Reason:
Cassette 1 faulty.

Measure:
Inform service.

20001062 CNG_EXT_2X0_CAS2_EEPROM_ERR

Reason:
Cassette 2 faulty.

Measure:
Inform Service.

20001063 CNG_EXT_2X0_CAS3_EEPROM_ERR

Reason:
Cassette 3 faulty.

Measure:
Inform Service.

20001064 CNG_EXT_2X0_CAS4_EEPROM_ERR

Reason:
Cassette 4 faulty.

Measure:
Inform Service.

June 2004 501


CNG: extended error codes

20001065 CNG_EXT_2X0_CAS5_EEPROM_ERR

Reason:
Cassette 5 faulty.

Measure:
Inform Service.

20001066 CNG_EXT_2X0_CAS6_EEPROM_ERR

Reason:
Cassette 6 faulty.

Measure:
Inform Service.

20001070 CNG_EXT_2X0_CONTAM_MS

Reason:
Photosensors measuring station soiled.

Measure:
Inform System administrator.

20001071 CNG_EXT_2X0_DEDUC_FLAG_LAM1

Reason:
Dispenser sensor soiled (cassette 1) or pressure sensor faulty.

Measure:
Inform system administrator.

20001072 CNG_EXT_2X0_DEDUC_FLAG_LAM2

Reason:
Dispenser sensor soiled (cassette 2) or pressure sensor faulty.

Measure:
Inform system administrator.

20001073 CNG_EXT_2X0_DEDUC_FLAG_LAM3

Reason:
Dispenser sensor soiled (cassette 3) or pressure sensor faulty.

Measure:
Inform system administrator.

502 June 2004


CNG: extended error codes

20001074 CNG_EXT_2X0_DEDUC_FLAG_LAM4

Reason:
Dispenser sensor soiled (cassette 4) or pressure sensor faulty.

Measure:
Inform system administrator.

20001075 CNG_EXT_2X0_DEDUC_FLAG_LAM5

Reason:
Dispenser sensor soiled (cassette 5) or pressure sensor faulty.

Measure:
Inform system administrator.

20001076 CNG_EXT_2X0_DEDUC_FLAG_LAM6

Reason:
Dispenser sensor soiled (cassette 6) or pressure sensor faulty.

Measure:
Inform system administrator.

20001081 CNG_EXT_2X0_EMPTY_FLAG_KL1

Reason:
Empty sensor soiled (cassette 1).

Measure:
Inform system administrator.

20001082 CNG_EXT_2X0_EMPTY_FLAG_KL2

Reason:
Empty sensor soiled (cassette 2).

Measure:
Inform system administrator.

20001083 CNG_EXT_2X0_EMPTY_FLAG_KL3

Reason:
Empty sensor soiled (cassette 3).

Measure:
Inform system administrator.

June 2004 503


CNG: extended error codes

20001084 CNG_EXT_2X0_EMPTY_FLAG_KL4

Reason:
Empty sensor soiled (cassette 4).

Measure:
Inform system administrator.

20001085 CNG_EXT_2X0_EMPTY_FLAG_KL5

Reason:
Empty sensor soiled (cassette 5).

Measure:
Inform system administrator.

20001086 CNG_EXT_2X0_EMPTY_FLAG_KL6

Reason:
Empty sensor soiled (cassette 6).

Measure:
Inform system administrator.

20001090 CNG_EXT_2X0_CONTAM_LB1

Reason:
Photosensor L1 soiled.

Measure:
Inform system administrator.

20001091 CNG_EXT_2X0_CONTAM_LB18

Reason:
Photosensor L18 soiled.

Measure:
Inform system administrator.

20001093 CNG_EXT_2X0_CONTAM_LB21

Reason:
Photosensor L21 soiled.

Measure:
Inform system administrator.

504 June 2004


CNG: extended error codes

20001098 CNG_EXT_2X0_CONTAM_LB27

Reason:
Photosensor L27 soiled.

Measure:
Inform system administrator.

20001099 CNG_EXT_2X0_CONTAM_LB28

Reason:
Photosensor L28 soiled.

Measure:
Inform system administrator.

20001800 CNG_EXT_CMD_CONTEXT_ERROR

Reason:
Context error

Measure:
Evaluate the system and cassette status. If necessary inform System administrator.

20001801 CNG_EXT_CMD_SW_DEFECT

Reason:
No response from the CDM (software)

Measure:
Start system again, if necessary inform System administrator.

20001805 CNG_EXT_CMD_CHIPCONT_COMM_ERR

Reason:
Communication problem with the chip card controller.

Measure:
Replace the chip card controller.

20001806 CNG_EXT_CMD_CHIPCARD_COMM_ERR

Reason:
Communication problem with the chip card.

Measure:
Check / replace the chip card.

June 2004 505


CNG: extended error codes

20001807 CNG_EXT_CMD_HW_NOT_CONFIRMED

Reason:
HW configuration does not confirm.

Application:
Configuration after examination by command confirm.

20001808 CNG_EXT_CMD_IDENT_PROM_ERROR

Reason:
Communication problem with the EE-PROM collector.

Measure:
Check / replace EE-PROM.

20001809 CNG_EXT_CMD_SERVICE_SWITCH_OPEN

Reason:
Service switch is open

Measure:
Push CMD-V4 completely into safe. Inform service if necessary.

20001810 CNG_EXT_CMD_CONTR_DEFECT

Reason:
CMD electronics faulty.

Measure:
Replace controller

20001811 CNG_EXT_CMD_NO_FIRMWARE

Reason:
Software missing in the CMD

Application:
Load the firmware with the API function "CscCngInit".

Measure:
Put the application again into operation. If necessary inform System administrator.

20001812 CNG_EXT_CMD_SAFETY_CIRC_OPEN

Reason:
CMD has not been inserted completely

Measure:
Insert the CMD into the safe. If necessary inform System administrator.

506 June 2004


CNG: extended error codes

20001813 CNG_EXT_CMD_DLOC_YES

Reason:
The maximal number of retracts has been reached

Application:
Reset the lock flag by using the API function "CscCngStatusWrite - CNG_STATUS_UNLOCK".

Measure:
Remove the customer money from the retract box and transport path using operator function.

20001814 CNG_EXT_CMD_CONFIG_NO_CAS

Reason:
Minimum configuration missing. In order to operate, the CDM requires at least one reject-/retract
cassette and one cash-out cassette.

Measure:
Insert the cassettes and log on using operator function.

20001817 CNG_EXT_CMD_OUTPUT_TRANS_DEFECT

Reason:
Gripper belt drive faulty.

Measure:
Replace output transport or controller

20001818 CNG_EXT_CMD_JAM_DISPENSE

Reason:
Note jam during dispensing
Cash not accessible by customer

Measure:
Check the note path from the cassettes to the collecting tray.
If necessary inform System administrator.

20001819 CNG_EXT_CMD_NOTE_TRANS_BLOCKED

Reason:
Gripper transport defective / blocked

Measure:
Eliminate the blockade using operator function, if necessary inform system administrator.

June 2004 507


CNG: extended error codes

20001820 CNG_EXT_CMD_SINGLE_REJ_DEFECT

Reason:
Single reject switch faulty/blocked

Measure:
Check the note paths using operator function. If necessary inform System administrator.

20001821 CNG_EXT_CMD_MS_DEFECT

Reason:
Measuring station faulty

Measure:
Inform service.

20001822 CNG_EXT_CMD_LBAMP_DEFECT

Reason:
Photosensor amplifier faulty or photosensor initialization not successful.

Measure:
Check the note paths using operator function. If necessary inform System administrator.

20001823 CNG_EXT_CMD_TURNTABLE_DEFECT

Reason:
Circle switch faulty/blocked

Measure:
If necessary eliminate money jam using operator function. If necessary inform System
administrator.

20001824 CNG_EXT_CMD_RESET_RR_DEFECT

Reason:
Reject/retract drive faulty/blocked

Measure:
Check the reject cassette using operator function. If necessary inform System administrator.

20001825 CNG_EXT_CMD_VMOTOR_DEFECT

Reason:
Dispensing drive faulty/blocked
BBA UT: CMD has not been inserted completely

Measure:
Check the note paths using operator function. If necessary inform System administrator
BBA UT: Bring the CMD into the cash-out position in the safe.

508 June 2004


CNG: extended error codes

20001826 CNG_EXT_CMD_STACKER_DEFECT

Reason:
Stacker drive faulty /blocked

Measure:
Check the note paths using operator function. If necessary inform System administrator.

20001828 CNG_EXT_CMD_TRANS_SHUT_DEFECT

Reason:
Shutter cannot be open/close
SHUT=C, MON=N -> shutter cannot be open, cash not accessible by customer
SHUT=U, MON=P -> shutter undefined, cash is accessible by customer
SHUT=U, MON=W -> shutter undefined, cash has been withdrawn
SHUT=U, MON=P -> shutter undefined, cash accessible by customer

Measure:
Check shutter, if necessary inform System administrator.

20001829 CNG_EXT_CMD_PS_OFFER_COV

Reason:
Manipulation during delivery

Measure:
Check shutter, if necessary inform System administrator.

20001831 CNG_EXT_CMD_CAS1_MANY_REJECTS

Reason:
Too many rejects during dispensing from cassette 1

Measure:
Check cassette 1, if necessary inform System administrator.

20001832 CNG_EXT_CMD_CAS2_MANY_REJECTS

Reason:
Too many rejects during dispensing from cassette 2

Measure:
Check cassette 2, if necessary inform System administrator.

20001833 CNG_EXT_CMD_CAS3_MANY_REJECTS

Reason:
Too many rejects during dispensing from cassette 3

Measure:
Check cassette 3, if necessary inform System administrator.

June 2004 509


CNG: extended error codes

20001834 CNG_EXT_CMD_CAS4_MANY_REJECTS

Reason:
Too many rejects during dispensing from cassette 4

Measure:
Check cassette 4, if necessary inform System administrator.

20001835 CNG_EXT_CMD_CAS5_MANY_REJECTS

Reason:
Too many rejects during dispensing from cassette 5

Measure:
Check cassette 5, if necessary inform System administrator.

20001836 CNG_EXT_CMD_CAS6_MANY_REJECTS

Reason:
Too many rejects during dispensing from cassette 6

Measure:
Check cassette 6, if necessary inform System administrator.

20001841 CNG_EXT_CMD_CAS1_NO_SEPARATION

Reason:
Note extraction impossible (cassette 1) or incorrect note pressure while inserting the cassette.

Measure:
Check cassette 1, if necessary inform System administrator.

20001842 CNG_EXT_CMD_CAS2_NO_SEPARATION

Reason:
Note extraction impossible (cassette 2) or incorrect note pressure while inserting the cassette.

Measure:
Check cassette 2, if necessary inform System administrator.

20001843 CNG_EXT_CMD_CAS3_NO_SEPARATION

Reason:
Note extraction impossible (cassette 3) or incorrect note pressure while inserting the cassette.

Measure:
Check cassette 3, if necessary inform System administrator.

510 June 2004


CNG: extended error codes

20001844 CNG_EXT_CMD_CAS4_NO_SEPARATION

Reason:
Note extraction impossible (cassette 4) or incorrect note pressure while inserting the cassette.

Measure:
Check cassette 4, if necessary inform System administrator.

20001845 CNG_EXT_CMD_CAS5_NO_SEPARATION

Reason:
Note extraction impossible (cassette 5) or incorrect note pressure while inserting the cassette.

Measure:
Check cassette 5, if necessary inform System administrator.

20001846 CNG_EXT_CMD_CAS6_NO_SEPARATION

Reason:
Note extraction impossible (cassette 6) or incorrect note pressure while inserting the cassette.

Measure:
Check cassette 6, if necessary inform System administrator.

20001851 CNG_EXT_CMD_CAS1_MANY_BAD_NOTES

Reason:
Too many bad notes (cassette 1).

Measure:
Inform system administrator.

20001852 CNG_EXT_CMD_CAS2_MANY_BAD_NOTES

Reason:
Too many bad notes (cassette 2).

Measure:
Inform system administrator.

20001853 CNG_EXT_CMD_CAS3_MANY_BAD_NOTES

Reason:
Too many bad notes (cassette 3).

Measure:
Inform system administrator.

June 2004 511


CNG: extended error codes

20001854 CNG_EXT_CMD_CAS4_MANY_BAD_NOTES

Reason:
Too many bad notes (cassette 4).

Measure:
Inform system administrator.

20001855 CNG_EXT_CMD_CAS5_MANY_BAD_NOTES

Reason:
Too many bad notes (cassette 5).

Measure:
Inform system administrator.

20001856 CNG_EXT_CMD_CAS6_MANY_BAD_NOTES

Reason:
Too many bad notes (cassette 6).

Measure:
Inform system administrator.

20001861 CNG_EXT_CMD_CAS1_EEPROM_ERR

Reason:
Cassette 1 faulty.

Measure:
Inform service.

20001862 CNG_EXT_CMD_CAS2_EEPROM_ERR

Reason:
Cassette 2 faulty.

Measure:
Inform Service.

20001863 CNG_EXT_CMD_CAS3_EEPROM_ERR

Reason:
Cassette 3 faulty.

Measure:
Inform Service.

512 June 2004


CNG: extended error codes

20001864 CNG_EXT_CMD_CAS4_EEPROM_ERR

Reason:
Cassette 4 faulty.

Measure:
Inform Service.

20001865 CNG_EXT_CMD_CAS5_EEPROM_ERR

Reason:
Cassette 5 faulty.

Measure:
Inform Service.

20001866 CNG_EXT_CMD_CAS6_EEPROM_ERR

Reason:
Cassette 6 faulty.

Measure:
Inform Service.

20001870 CNG_EXT_CMD_MS_defect

Reason:
Photosensors measuring station soiled.

Measure:
Inform system administrator.

20001871 CNG_EXT_CMD_DEDUC_FLAG_LAM1

Reason:
Dispenser sensor soiled (cassette 1) or pressure sensor faulty.

Measure:
Inform system administrator.

20001872 CNG_EXT_CMD_DEDUC_FLAG_LAM2

Reason:
Dispenser sensor soiled (cassette 2) or pressure sensor faulty.

Measure:
Inform system administrator.

June 2004 513


CNG: extended error codes

20001873 CNG_EXT_CMD_DEDUC_FLAG_LAM3

Reason:
Dispenser sensor soiled (cassette 3) or pressure sensor faulty.

Measure:
Inform system administrator.

20001874 CNG_EXT_CMD_DEDUC_FLAG_LAM4

Reason:
Dispenser sensor soiled (cassette 4) or pressure sensor faulty.

Measure:
Inform system administrator.

20001875 CNG_EXT_CMD_DEDUC_FLAG_LAM5

Reason:
Dispenser sensor soiled (cassette 5) or pressure sensor faulty.

Measure:
Inform system administrator.

20001876 CNG_EXT_CMD_DEDUC_FLAG_LAM6

Reason:
Dispenser sensor soiled (cassette 6) or pressure sensor faulty.

Measure:
Inform system administrator.

20001881 CNG_EXT_CMD_EMPTY_FLAG_KL1

Reason:
Empty sensor soiled (cassette 1).

Measure:
Inform system administrator.

20001882 CNG_EXT_CMD_EMPTY_FLAG_KL2

Reason:
Empty sensor soiled (cassette 2).

Measure:
Inform system administrator.

514 June 2004


CNG: extended error codes

20001883 CNG_EXT_CMD_EMPTY_FLAG_KL3

Reason:
Empty sensor soiled (cassette 3).

Measure:
Inform system administrator.

20001884 CNG_EXT_CMD_EMPTY_FLAG_KL4

Reason:
Empty sensor soiled (cassette 4).

Measure:
Inform system administrator.

20001885 CNG_EXT_CMD_EMPTY_FLAG_KL5

Reason:
Empty sensor soiled (cassette 5).

Measure:
Inform system administrator.

20001886 CNG_EXT_CMD_EMPTY_FLAG_KL6

Reason:
Empty sensor soiled (cassette 6).

Measure:
Inform system administrator.

20001890 CNG_EXT_CMD_CONTAM_LB1

Reason:
Photosensor L1 soiled.

Measure:
Inform system administrator.

20001891 CNG_EXT_CMD_CONTAM_LB18

Reason:
Photosensor L18 soiled.

Measure:
Inform system administrator.

June 2004 515


CNG: extended error codes

20001893 CNG_EXT_CMD_CONTAM_LB2

Reason:
Control tray single reject L2 soiled.

Measure:
Inform system administrator.

20001895 CNG_EXT_CMD_CONTAM_LB26_LB27

Reason:
Withdrawal photosensor soiled.

Measure:
Inform system administrator.

2000189A CNG_EXT_CMD_CONTAM_LB28_LB29

Reason:
Photosensor bundle rear edge control (presenter) soiled.

Measure:
Inform system administrator.

2000189D CNG_EXT_CMD_CONTAM_LB2_REJECT_BOX

Reason:
Photosensor reject box soiled.

Measure:
Inform system administrator.

2000189E CNG_EXT_CMD_CONTAM_LB3_REJECT_BOX

Reason:
Photosensor reject box soiled.

Measure:
Inform system administrator.

20003000 CNG_EXT_CRS_CONTEXT_ERROR

Reason:
SW or handling error.

Measure:
Evaluate the system and cassette status. If necessary inform System administrator.

516 June 2004


CNG: extended error codes

20003010 CNG_EXT_CRS_SW_DEFEKT

Reason:
No response from the CRS (software).

Measure:
Start system again, if necessary inform system administrator.

20003016 CNG_EXT_CRS_FRM_DEFEKT

Reason:
CDM electronic faulty.

Measure:
Replace controller.

20003020 CNG_EXT_CRS_COMM_INT_ERROR

Reason:
Communication problem master <==> slave

Measure:
Start system again, if necessary inform system administrator.

20003025 CNG_EXT_CRS_SUBCONTR_NO_FRM

Reason:
Communication problem master <==> slave

Measure:
Start system again, if necessary inform system administrator.

20003100 CNG_EXT_CRS_SUBCONTR_DEFEKT

Reason:
Controller safe module faulty.

Measure:
Replace controller.

20003101 CNG_EXT_CRS_SUBCONTR_NO_BOOTER

Reason:
Cash controller no booter / faulty

Measure:
Replace controller.

June 2004 517


CNG: extended error codes

20003105 CNG_EXT_CRS_CONTR_DEFEKT

Reason:
Counter controller faulty.

Measure:
Replace controller.

20003106 CNG_EXT_CRS_CONTR_NO_BOOTER

Reason:
Counter controller no booter / faulty

Measure:
Replace controller.

20003110 CNG_EXT_CRS_NO_SW

Reason:
Software missing.

Measure:
Start system again, if necessary inform system administrator.

20003120 CNG_EXT_CRS_SAFE_SAFETYCIRC_OPEN

Reason:
Safe module has not been inserted completely

Measure:
Insert the safe module into the safe. If necessary inform System administrator.

20003125 CNG_EXT_COUNT_SAFETYCIRC_OPEN

Reason:
Front or rear door not closed
Counter module has not been inserted completely

Measure:
Close the front or rear door.
Insert the counter module. If necessary inform system administrator.

518 June 2004


CNG: extended error codes

20003135 CNG_EXT_CRS_DLOC_YES

Reason:
The maximal number of retracts has been reached

Application:
Reset the lock flag by using the API function "CscCngStatusWrite - CNG_STATUS_UNLOCK".

Measure:
Remove the money from the retract box and transport path using operator function.

20003136 CNG_EXT_CRS_ILOC_YES

Reason:
Device lock after jam in counter area

Application:
Reset the lock flag by using the API function "CscCngStatusWrite - CNG_STATUS_UNLOCK".

Measure:
Remove the notes from the transport path in the counter area using operator function "check note
paths" and reset device lock.

20003137 CNG_EXT_CRS_L3_BOX_FULL

Reason:
Cash-in box for L3 notes is full.

Application:
Execute RESET after empty and release of the L3 box.

Measure:
Empty and release the L3 box.

20003140 CNG_EXT_CRS_CONF_NO_CASHOUT_CAS

Reason:
Minimum configuration for cash-out missing.

Measure:
Insert at least one cash-out cassette and the reject cassette (all box) and log on using operator
function.

20003145 CNG_EXT_CRS_CONF_NO_CASHIN_CASS

Reason:
Minimum configuration for cash-in missing.

Measure:
Insert at least the cash-in box 1 (all box) and the retract cassette and log on using operator
function.

June 2004 519


CNG: extended error codes

20003146 CNG_EXT_CONF_AUTHENTICATOR_MISS

Reason:
Minimum configuration of banknote identification module is missing.

Application:
Load the currency data files with the API function "CscCngBim - CNG_BIM_LOAD_MON".

Measure:
Check the banknote identification module configuration load currency data file(s) if necessary.

20003170 CNG_EXT_JAM_CASHIN_TRANSPNT_CASS

Reason:
Note jam "safe delivery <==> cash-in cassettes" during cash-in

Measure:
Eliminate money jam "safe delivery <==> cash-in cassettes" using operator function "check note
paths". If necessary inform System administrator.

20003171 CNG_EXT_JAM_CASHIN_TRANSPNT_DRUM

Reason:
Money jam "safe delivery <==> roller" during cash-in.

Measure:
Eliminate money jam "safe delivery <==> roller" using operator function "check note paths". If
necessary inform System administrator.

20003175 CNG_EXT_JAM_CASHIN_IN_OUT_TRAY

Reason:
Money jam "filling try <==> cash-out try" during cash-in.

Measure:
Eliminate money jam "filling tray <==> cash-out tray" using operator function "check note paths". If
necessary inform System administrator.

20003176 CNG_EXT_JAM_CASHIN_TRAY_ESCROW

Reason:
Money jam "filling try <==> escrow" during cash-in.

Measure:
Eliminate money jam "filling tray <==> escrow" using operator function "check note paths". If
necessary inform System administrator.

520 June 2004


CNG: extended error codes

20003178 CNG_EXT_JAM_CASHIN_ESCROW_OUT

Reason:
Money jam "escrow <==> cash-out tray" during reject/retract.

Measure:
Eliminate money jam "escrow <==> cash-out tray" using operator function "check note paths". If
necessary inform System administrator.

20003179 CNG_EXT_JAM_IN_ESCROW_TRANSPNT

Reason:
Money jam "escrow <==> safe delivery" during cash-in.

Measure:
Eliminate money jam "escrow <==> safe delivery" using operator function "check note paths". If
necessary inform System administrator.

20003180 CNG_EXT_CASS_TRANSPORT

Reason:
Money jam "cash-out cassette <==> safe delivery" during cash-out
Money jam when emptying the drums (money jam in front of the cassette)

Measure:
Eliminate money jam "cash-out cassette <==> safe delivery" or "drum storage <==> cash-in
cassette" using operator function "check note paths".
If HSK1 is used ensure that the cable is connected. Inform system administrator if necessary.

20003181 CNG_EXT_JAM_OUT_DRUM_TRANSPNT

Reason:
Money jam "roller <==> safe delivery" during cash-out.

Measure:
Eliminate money jam "roller <==> safe delivery" using operator function "check note paths". If
necessary inform System administrator.

20003182 CNG_EXT_JAM_OUT_TRANSPNT_REJCASS

Reason:
Money jam "safe delivery <==> reject/retract cassette" during reject/retract.

Measure:
Eliminate money jam "safe delivery <==> reject/retract cassette" using operator function "check
note paths". If necessary inform System administrator.

June 2004 521


CNG: extended error codes

20003185 CNG_EXT_JAM_OUT_TRANSPNT_OUTTRAY

Reason:
Money jam "safe delivery <==> cash-out tray" during cash-out.

Measure:
Eliminate money jam "safe delivery <==> cash-out tray" using operator function "check note paths".
If necessary inform System administrator.

20003186 CNG_EXT_JAM_REJ_OUTTRAY_TRANSPNT

Reason:
Money jam "cash-out tray <==> safe delivery" during bundle reject.

Measure:
Eliminate money jam "cash-out tray <==> safe delivery" using operator function "check note paths".
If necessary inform System administrator.

20003187 CNG_EXT_JAM_RET_OUTTRAY_TRANSPNT

Reason:
Money jam "cash-out tray <==> safe delivery" during retract.

Measure:
Eliminate money jam "cash-out tray <==> safe delivery" using operator function "check note paths".
If necessary inform System administrator

20003200 CNG_EXT_DEFLECTOR_DEF_INBOX_1

Reason:
Switch cash-in cassette 1 (M11 / GL9 safe module) faulty / blocked.

Measure:
Replace the appropriate module or controller.
Inform system administrator / service.

20003201 CNG_EXT_DEFLECTOR_DEF_INBOX_2

Reason:
Switch cash-in cassette 1 (M12 / GL10 safe module) faulty / blocked.

Measure:
Replace the appropriate module or controller.
Inform system administrator / service.

522 June 2004


CNG: extended error codes

20003202 CNG_EXT_DEFLECTOR_DEF_INBOX_3

Reason:
Switch cash-in cassette 1 (M13 / GL11 safe module) faulty / blocked.

Measure:
Replace the appropriate module or controller.
Inform system administrator / service.

20003203 CNG_EXT_DEFLECTOR_DEF_INBOX_4

Reason:
Switch cash-in cassette 1 (M14 / GL12 safe module) faulty / blocked.

Measure:
Replace the appropriate module or controller.
Inform system administrator / service.

20003204 CNG_EXT_DEFLECTOR_DEF_INBOX_5

Reason:
Switch cash-in cassette 1 (M15 / GL13 safe module) faulty / blocked.

Measure:
Replace the appropriate module or controller.
Inform system administrator / service.

20003205 CNG_EXT_DEFLECTOR_DEF_TRANSPNT

Reason:
Switch safe delivery /escrow / cash-out tray /MA3 /GL5 counter area) faulty/blocked.

Measure:
Replace the appropriate module or controller.
Inform system administrator / service.

20003206 CNG_EXT_DEFLECTOR_DEF_SINGLE_REJ

Reason:
Single reject (MA2) switch (after thickness measuring station at filling tray) faulty/blocked.

Measure:
Replace the appropriate module or controller.
Inform system administrator / service.

June 2004 523


CNG: extended error codes

20003207 CNG_EXT_DEFLECTOR_DEFECT_ESCROW

Reason:
Switch escrow (MA6) faulty/blocked.

Measure:
Replace the appropriate module or controller.
Inform system administrator / service.

20003210 CNG_EXT_CRS_MS_DEFECT_CASHOUT

Reason:
Measuring station faulty (safe module)

Measure:
Replace the appropriate module or controller.
Inform system administrator / service.

20003211 CNG_EXT_CRS_LINE_X_ERROR_CONF

Reason:
Wrong tape sensor Line-X configuration.

Measure:
Check the currency data, configuration and firmware in the Line-XLA. Respectively load again
and/or configure.

20003212 CNG_EXT_CRS_CONTAM_LINE_X_SENS

Reason:
Tape sensor Line-X soiled.

Measure:
Check/clean Line-XLA (Sensor window / press rolls).

20003213 CNG_EXT_CRS_LINE_X_SENS_DEFECT

Reason:
Tape sensor Line-X in the banknote identification module reports an error.

Measure:
Check the tape sensor in the banknote identification module or its configuration. If necessary
replace the banknote identification module.

524 June 2004


CNG: extended error codes

20003214 CNG_EXT_CRS_TAPE_SENSOR_DEFECT

Reason:
Tape sensor in the banknote identification module reports an error.

Measure:
Check the tape sensor in the banknote identification module or its configuration. If necessary
replace the banknote identification module.

20003215 CNG_EXT_CRS_MS_DEFECT_CASHIN

Reason:
Measuring station faulty (counter area)

Measure:
Replace the appropriate module or controller.
Inform system administrator / service.

20003216 CNG_EXT_AUTHENTICATOR_READER_DEF

Reason:
Banknote identification module: reader background soiled or lines faulty.

Measure:
Justify or replace the banknote identification module.
Inform system administrator / service.

20003217 CNG_EXT_AUTHENTICATOR_COMM_DEF

Reason:
Banknote identification module: communication reader faulty

Measure:
Replace the banknote identification module.
Inform system administrator / service.

20003218 CNG_EXT_AUTHENTICATOR_NOTETIMING

Reason:
Banknote identification module: note impulse missing or out of tolerance.

Measure:
Replace the banknote identification module.
Inform system administrator / service.

June 2004 525


CNG: extended error codes

20003219 CNG_EXT_AUTHENTICATOR_RESPONSE

Reason:
The banknote identification module reports an acknowledgement error.

Measure:
Reconfigure or replace the banknote identification module.
Inform system administrator / service.

20003220 CNG_EXT_CRS_LB_AMP_DEFECT

Reason:
Photosensor amplifier faulty or photosensor initialization not successfully or device not configured.

Measure:
Initialize or replace the photosensor amplifier.
Inform system administrator / service.

20003230 CNG_EXT_CRS_DEFL_RETRACT_DEF

Reason:
Retract switch MA4 / GL8 (safe delivery / retract) faulty/blocked

Measure:
Replace the transport or controller.
Inform system administrator / service.

20003231 CNG_EXT_CRS_DEFL_SELECTION_DEF

Reason:
Selection switch MA7 / GL14 at safe module (cassettes / rollers) faulty / blocked.

Measure:
Replace the transport or controller.
Inform system administrator / service.

20003232 CNG_EXT_CRS_DEFL_REJECT_DEF

Reason:
Single reject switch MA8 /GL15 at safe module (safe delivery / cassettes) faulty/ blocked

Measure:
Replace the transport or controller.
Inform system administrator / service.

526 June 2004


CNG: extended error codes

20003233 CNG_EXT_CRS_DEFL_RETRACT_DEF

Reason:
Switchover add-on compartment RR cassette MA20 / GL20 defective / blocked.

Measure:
Replace transport or controller. Inform system administrator / service.

20003234 CNG_EXT_CRS_DEFL_SELECTION_DEF

Reason:
Selection switch MA21 / GL21 in the cash area (cassettes / drums) is defective/blocked.

Measure:
Replace transport or controller. Inform system administrator / service.

20003235 CNG_EXT_CRS_DEFL_SELECT_REJ_DEF

Reason:
Selection switch MA22 / GL22 in the cash area (cassettes / drums) is defective/blocked.

Measure:
Replace transport or controller. Inform system administrator / service.

20003250 CNG_EXT_CRS_TRANS_MOTOR_M1_DEF

Reason:
Transport motor M1 (safe module) faulty / blocked.

Measure:
Replace the transport motor or controller.
Inform system administrator / service.

20003251 CNG_EXT_CRS_TRANS_MOTOR_M4_DEF

Reason:
Transport motor M4 in the cash area is defective/blocked.

Measure:
Replace transport motor or controller. Inform system administrator / service.

20003255 CNG_EXT_CRS_TRANS_MOTOR_M2_DEF

Reason:
Transport motor M2 (counter area) faulty / blocked.

Measure:
Replace the transport motor or controller.
Inform system administrator / service.

June 2004 527


CNG: extended error codes

20003256 CNG_EXT_CRS_TRANS_MOTOR_M3_DEF

Reason:
Transport motor M3 (counter area) faulty / blocked.

Measure:
Replace the transport motor or controller.
Inform system administrator / service.

20003285 CNG_EXT_SHUTTER_ERROR_OUT_TRAY

Reason:
Shutter error cash-out tray

Measure:
Eliminate the error and perform a "RESET". If necessary inform System administrator.

20003286 CNG_EXT_SHUTTER_ERROR_IN_TRAY

Reason:
Shutter error filling tray

Measure:
Eliminate the error and perform a "RESET". If necessary inform System administrator.

20003287 CNG_EXT_ROCKER_BLOCKED_OUT_TRAY

Reason:
Beater in cash-out tray blocked

Measure:
Eliminate the error and perform a "RESET". If necessary inform System administrator.

20003295 CNG_EXT_MANIPULATION_OUT_TRAY

Reason:
Photosensor cash-out tray covered

Measure:
Eliminate the error and perform a "RESET". If necessary inform System administrator.

20003296 CNG_EXT_MANIPULATION_IN_TRAY

Reason:
Photosensor filling tray covered

Measure:
Eliminate the error and perform a "RESET". If necessary inform System administrator.

528 June 2004


CNG: extended error codes

20003310 CNG_EXT_CASHOUT_CAS1_BUNDLE_REJ

Reason:
Too many bundle rejects (cash-out cassette 1)

Measure:
Check cash-out cassette 1, if necessary inform System administrator.

20003320 CNG_EXT_CASHOUT_CAS2_BUNDLE_REJ

Reason:
Too many bundle rejects (cash-out cassette 2)

Measure:
Check cash-out cassette 2, if necessary inform System administrator.

20003330 CNG_EXT_CASHOUT_CAS3_BUNDLE_REJ

Reason:
Too many bundle rejects (cash-out cassette 3)

Measure:
Check cash-out cassette 3, if necessary inform System administrator.

20003340 CNG_EXT_CASHOUT_CAS4_BUNDLE_REJ

Reason:
Too many bundle rejects (cash-out cassette 4)

Measure:
Check cash-out cassette 4, if necessary inform System administrator.

20003405 CNG_EXT_CASHIN_NO_SEPARATION

Reason:
Extraction from filling tray impossible

Measure:
Check the filling tray and perform a "RESET". If necessary inform system administrator.

20003406 CNG_EXT_CASHOUT_NO_SEPARATION

Reason:
Note extraction from cash-out tray impossible

Measure:
Check the cash-out tray and perform a "RESET". If necessary inform system administrator.

June 2004 529


CNG: extended error codes

20003407 CNG_EXT_CRS_DETECT_METAL_CASHIN

Reason:
Metal detection in filling tray

Measure:
Check the filling tray content or replace it. If necessary inform system administrator.

20003408 CNG_EXT_CRS_DETECT_HIGH_CASHIN

Reason:
Banknote with excessive height detected in cash-in tray

Measure:
Check content of cash-in tray or replace it, inform system administrator if necessary.

20003410 CNG_EXT_CRS_CAS1_NO_SEPARATION

Reason:
Note extraction impossible (cash-out cassette 1) or incorrect note pressure while inserting the
cassette.

Measure:
Check cash-out cassette 1, if necessary inform System administrator.

20003411 CNG_EXT_CRS_DRUM1_NO_SEPARATION

Reason:
Note extraction from Roller 1 impossible

Measure:
Check roller 1 and perform a "RESET". If necessary inform system administrator.

20003420 CNG_EXT_CRS_CAS2_NO_SEPARATION

Reason:
Note extraction impossible (cash-out cassette 2) or incorrect note pressure while inserting the
cassette.

Measure:
Check cash-out cassette 2, if necessary inform System administrator.

20003421 CNG_EXT_CRS_DRUM2_NO_SEPARATION

Reason:
Note extraction from Roller 2 impossible

Measure:
Check roller 2 and perform a "RESET". If necessary inform system administrator.

530 June 2004


CNG: extended error codes

20003430 CNG_EXT_CRS_CAS3_NO_SEPARATION

Reason:
Note extraction impossible (cash-out cassette 3) or incorrect note pressure while inserting the
cassette.

Measure:
Check cash-out cassette 3, if necessary inform System administrator.

20003431 CNG_EXT_CRS_DRUM3_NO_SEPARATION

Reason:
Note extraction from Roller 3 impossible

Measure:
Check roller 3 and perform a "RESET". If necessary inform system administrator.

20003440 CNG_EXT_CRS_CAS4_NO_SEPARATION

Reason:
Note extraction impossible (cash-out cassette 4) or incorrect note pressure while inserting the
cassette.

Measure:
Check cash-out cassette 4, if necessary inform System administrator.

20003441 CNG_EXT_CRS_DRUM4_NO_SEPARATION

Reason:
Note extraction from Roller 4 impossible

Measure:
Check roller 4 and perform a "RESET". If necessary inform system administrator.

20003451 CNG_EXT_CRS_DRUM5_NO_SEPARATION

Reason:
Note extraction from Roller 5 impossible

Measure:
Check roller 5 and perform a "RESET". If necessary inform system administrator.

20003461 CNG_EXT_CRS_DRUM6_NO_SEPARATION

Reason:
Note extraction from Roller 6 impossible

Measure:
Check roller 6 and perform a "RESET". If necessary inform system administrator.

June 2004 531


CNG: extended error codes

20003510 CNG_EXT_CRS_CAS1_OUT_WIDTH_TOL

Reason:
Too many bad notes (cash-out cassette 1)

Measure:
Check the content of cash-out cassette 1 and perform a "RESET". If necessary inform system
administrator.

20003520 CNG_EXT_CRS_CAS2_OUT_WIDTH_TOL

Reason:
Too many bad notes (cash-out cassette 2)

Measure:
Check the content of cash-out cassette 2 and perform a "RESET". If necessary inform system
administrator.

20003530 CNG_EXT_CRS_CAS3_OUT_WIDTH_TOL

Reason:
Too many bad notes (cash-out cassette 3)

Measure:
Check the content of cash-out cassette 3 and perform a "RESET". If necessary inform system
administrator.

20003540 CNG_EXT_CRS_CAS4_OUT_WIDTH_TOL

Reason:
Too many bad notes (cash-out cassette 4)

Measure:
Check the content of cash-out cassette 4 and perform a "RESET". If necessary inform system
administrator.

20003605 CNG_EXT_ESCROW_DEFECT

Reason:
ESCROW faulty (no impulse)

Measure:
Replace the ESCROW. Inform system administrator.

20003606 CNG_EXT_ESCROW_START_ERROR

Reason:
ESCROW: beginning of tape not found or not leave.

Measure:
Perform a "RESET".

532 June 2004


CNG: extended error codes

20003607 CNG_EXT_ESCROW_STEP_MOTOR

Reason:
Internal ESCROW error (step motor)

Measure:
Perform a "RESET".

20003608 CNG_EXT_ESCROW_TIMING

Reason:
Wrong values from ESCROW impulse panel

Measure:
Inform system administrator

20003610 CNG_EXT_CRS_CAS1_EEPROM_ERR

Reason:
Cash-out cassette 1 faulty

Measure:
Inform service.

20003611 CNG_EXT_CRS_DRUM1_DEFECT

Reason:
Roller 1 faulty

Measure:
Inform service.

20003620 CNG_EXT_CRS_CAS2_EEPROM_ERR

Reason:
Cassette 2 faulty

Measure:
Inform service.

20003621 CNG_EXT_CRS_DRUM2_DEFECT

Reason:
Roller 2 faulty

Measure:
Inform service.

June 2004 533


CNG: extended error codes

20003630 CNG_EXT_CRS_CAS3_EEPROM_ERR

Reason:
Cassette 3 faulty

Measure:
Inform service.

20003631 CNG_EXT_CRS_DRUM3_DEFECT

Reason:
Roller 3 faulty

Measure:
Inform service.

20003640 CNG_EXT_CRS_CAS4_EEPROM_ERR

Reason:
Cassette 4 faulty

Measure:
Inform service.

20003641 CNG_EXT_CRS_DRUM4_DEFECT

Reason:
Roller 4 faulty

Measure:
Inform service.

20003651 CNG_EXT_CRS_DRUM5_DEFECT

Reason:
Roller 5 faulty

Measure:
Inform service.

20003661 CNG_EXT_CRS_DRUM6_DEFECT

Reason:
Roller 6 faulty

Measure:
Inform service.

534 June 2004


CNG: extended error codes

20003700 CNG_EXT_CRS_CONTAM_MS_SAFE

Reason:
Photosensor thickness measuring station (safe module) soiled.

Measure:
Inform system administrator.

20003705 CNG_EXT_CRS_CONTAM_MS_COUNT

Reason:
Photosensor thickness measuring station (counter area) soiled.

Measure:
Inform system administrator.

20003710 CNG_EXT_CRS_DEDUC_FLAG_LAM1

Reason:
Dispenser sensor soiled (cash-out cassette 1) or pressure sensor faulty.

Measure:
Inform system administrator.

20003720 CNG_EXT_CRS_DEDUC_FLAG_LAM2

Reason:
Dispenser sensor soiled (cash-out cassette 2) or pressure sensor faulty.

Measure:
Inform system administrator.

20003730 CNG_EXT_CRS_DEDUC_FLAG_LAM3

Reason:
Dispenser sensor soiled (cash-out cassette 3) or pressure sensor faulty.

Measure:
Inform system administrator.

20003740 CNG_EXT_CRS_DEDUC_FLAG_LAM4

Reason:
Dispenser sensor soiled (cash-out cassette 4) or pressure sensor faulty.

Measure:
Inform system administrator.

June 2004 535


CNG: extended error codes

20003810 CNG_EXT_CRS_EMPTY_FLAG_KL1

Reason:
Empty sensor soiled (cash-out cassette 1)

Measure:
Inform system administrator.

20003820 CNG_EXT_CRS_EMPTY_FLAG_KL2

Reason:
Empty sensor soiled (cash-out cassette 2)

Measure:
Inform system administrator.

20003830 CNG_EXT_CRS_EMPTY_FLAG_KL3

Reason:
Empty sensor soiled (cash-out cassette 3)

Measure:
Inform system administrator.

20003840 CNG_EXT_CRS_EMPTY_FLAG_KL4

Reason:
Empty sensor soiled (cash-out cassette 4)

Measure:
Inform system administrator.

20003901 CNG_EXT_CRS_CONTAM_LB1

Reason:
Photosensor LS1 (counter area) soiled

Measure:
Inform system administrator.

20003902 CNG_EXT_CRS_CONTAM_LB2

Reason:
Photosensor LS2 (counter area) soiled

Measure:
Inform system administrator.

536 June 2004


CNG: extended error codes

20003903 CNG_EXT_CRS_CONTAM_LB3

Reason:
Photosensor LS3 (counter area) soiled

Measure:
Inform system administrator.

20003904 CNG_EXT_CRS_CONTAM_LB4

Reason:
Photosensor LS4 (counter area) soiled

Measure:
Inform system administrator.

20003905 CNG_EXT_CRS_CONTAM_LB5

Reason:
Photosensor LS5 (counter area) soiled

Measure:
Inform system administrator.

20003906 CNG_EXT_CRS_CONTAM_LB6

Reason:
Photosensor LS6 (counter area) soiled

Measure:
Inform system administrator.

20003907 CNG_EXT_CRS_CONTAM_LB7

Reason:
Photosensor LS7 (counter area) soiled

Measure:
Inform system administrator.

20003908 CNG_EXT_CRS_CONTAM_LB8

Reason:
Photosensor LS8 (counter area) soiled

Measure:
Inform system administrator.

June 2004 537


CNG: extended error codes

20003909 CNG_EXT_CRS_CONTAM_LB9

Reason:
Photosensor LS9 (counter area) soiled

Measure:
Inform system administrator.

20003910 CNG_EXT_CRS_CONTAM_LB10

Reason:
Photosensor LS10 (safe module) soiled

Measure:
Inform system administrator.

20003911 CNG_EXT_CRS_CONTAM_LB11

Reason:
Photosensor LS11 (safe module) soiled

Measure:
Inform system administrator.

20003912 CNG_EXT_CRS_CONTAM_LB12

Reason:
Photosensor LS12 (safe module) soiled

Measure:
Inform system administrator.

20003913 CNG_EXT_CRS_CONTAM_LB13

Reason:
Photosensor LS13 (safe module) soiled

Measure:
Inform system administrator.

20003914 CNG_EXT_CRS_CONTAM_LB14

Reason:
Photosensor LS14 (safe module) soiled

Measure:
Inform system administrator.

538 June 2004


CNG: extended error codes

20003915 CNG_EXT_CRS_CONTAM_LB15

Reason:
Photosensor LS15 (safe module) soiled

Measure:
Inform system administrator.

20003916 CNG_EXT_CRS_CONTAM_LB16

Reason:
Photosensor LS16 (safe module) soiled

Measure:
Inform system administrator.

20003917 CNG_EXT_CRS_CONTAM_LB17

Reason:
Photosensor LS17 (safe module) soiled

Measure:
Inform system administrator.

20003918 CNG_EXT_CRS_CONTAM_LB18

Reason:
Photosensor LS18 (safe module) soiled

Measure:
Inform system administrator.

20003919 CNG_EXT_CRS_CONTAM_LB19

Reason:
Photosensor LS19 (safe module) soiled

Measure:
Inform system administrator.

20003920 CNG_EXT_CRS_CONTAM_LB20

Reason:
Photosensor LS20 (safe module) soiled

Measure:
Inform system administrator.

June 2004 539


CNG: extended error codes

20003921 CNG_EXT_CRS_CONTAM_LB21

Reason:
Photosensor LS21 (safe module) soiled

Measure:
Inform system administrator.

20003922 CNG_EXT_CRS_CONTAM_LB22

Reason:
Photosensor LS22 (safe module) soiled

Measure:
Inform system administrator.

20003923 CNG_EXT_CRS_CONTAM_LB23

Reason:
Photosensor LS23 (safe module) soiled

Measure:
Inform system administrator.

20003924 CNG_EXT_CRS_CONTAM_LB24

Reason:
Photosensor LS24 (safe module) soiled

Measure:
Inform system administrator.

20003925 CNG_EXT_CRS_CONTAM_LB25

Reason:
Photosensor LS25 (counter module) soiled.

Measure:
Inform system administrator.

20003926 CNG_EXT_CRS_CONTAM_LB26

Reason:
Photosensor LS26 (counter module) soiled.

Measure:
Inform system administrator.

540 June 2004


CNG: extended error codes

20003931 CNG_EXT_CRS_CONTAM_LB_DRUM1

Reason:
Phostosensor roller 1 (safe module) soiled

Measure:
Inform system administrator.

20003932 CNG_EXT_CRS_CONTAM_LB_DRUM2

Reason:
Phostosensor roller 2 (safe module) soiled

Measure:
Inform system administrator.

20003933 CNG_EXT_CRS_CONTAM_LB_DRUM3

Reason:
Phostosensor roller 3 (safe module) soiled

Measure:
Inform system administrator.

20003934 CNG_EXT_CRS_CONTAM_LB_DRUM4

Reason:
Phostosensor roller 4 (safe module) soiled

Measure:
Inform system administrator.

20003935 CNG_EXT_CRS_CONTAM_LB_DRUM5

Reason:
Phostosensor roller 5 (safe module) soiled

Measure:
Inform system administrator.

20003936 CNG_EXT_CRS_CONTAM_LB_DRUM6

Reason:
Phostosensor roller 6 (safe module) soiled

Measure:
Inform system administrator.

June 2004 541


CNG: extended error codes

20003941 CNG_EXT_CRS_DRUM1_WRONG_POS

Reason:
The filled roller 1 is not placed at the original position or the 36Volt voltage is missing at the roller.

Measure:
Inform system administrator or service.

20003942 CNG_EXT_CRS_DRUM2_WRONG_POS

Reason:
The filled roller 2 is not placed at the original position or the 36Volt voltage is missing at the roller.

Measure:
Inform system administrator or service.

20003943 CNG_EXT_CRS_DRUM3_WRONG_POS

Reason:
The filled roller 3 is not placed at the original position or the 36Volt voltage is missing at the roller.

Measure:
Inform system administrator or service.

20003944 CNG_EXT_CRS_DRUM4_WRONG_POS

Reason:
The filled roller 4 is not placed at the original position or the 36Volt voltage is missing at the roller.

Measure:
Inform system administrator or service.

20003945 CNG_EXT_CRS_DRUM5_WRONG_POS

Reason:
The filled roller 5 is not placed at the original position or the 36Volt voltage is missing at the roller.

Measure:
Inform system administrator or service.

20003946 CNG_EXT_CRS_DRUM6_WRONG_POS

Reason:
The filled roller 6 is not placed at the original position or the 36Volt voltage is missing at the roller.

Measure:
Inform system administrator or service.

542 June 2004


CNG: extended error codes

20003951 CNG_EXT_CRS_ERR_LOAD_FW_COMP_1

Reason:
Error in download of firmware for drum 1 subcomponent or 1st vertical stacker cassette.

Measure:
Repeat firmware download, otherwise inform system administrator or service.

20003952 CNG_EXT_CRS_ERR_LOAD_FW_COMP_2

Reason:
Error in download of the firmware for drum 2 subcomponent or 2nd vertical stacker cassette.

Measure:
Repeat firmware download, otherwise inform system administrator or service.

20003953 CNG_EXT_CRS_ERR_LOAD_FW_COMP_3

Reason:
Error in download of firmware for drum 3 subcomponent.

Measure:
Repeat firmware download, otherwise inform system administrator or service.

20003954 CNG_EXT_CRS_ERR_LOAD_FW_COMP_4

Reason:
Error in download of firmware for drum 4 subcomponent.

Measure:
Repeat firmware download, otherwise inform system administrator or service.

20003955 CNG_EXT_CRS_ERR_LOAD_FW_COMP_5

Reason:
Error in download of firmware for drum 5 subcomponent.

Measure:
Repeat firmware download, otherwise inform system administrator or service.

20003961 CNG_EXT_CRS_ERR_LOAD_FW_HSK_1

Reason:
Error in download of the firmware for HSK 1.

Measure:
Repeat firmware download, otherwise inform system administrator or service.

June 2004 543


CNG: extended error codes

20003962 CNG_EXT_CRS_ERR_LOAD_FW_HSK_2_1

Reason:
Error in download of firmware for 1st HSK 2.

Measure:
Repeat firmware download, otherwise inform system administrator or service.

20003963 CNG_EXT_CRS_ERR_LOAD_FW_HSK_2_2

Reason:
Error in download of firmware for 2nd HSK 2.

Measure:
Repeat firmware download, otherwise inform system administrator or service.

20003964 CNG_EXT_CRS_ERR_LOAD_FW_HSK_2_3

Reason:
Error in download of firmware for 3rd HSK 2.

Measure:
Repeat firmware download, otherwise inform system administrator or service.

20003965 CNG_EXT_CRS_ERR_LOAD_FW_HSK_2_4

Reason:
Error in download of firmware for 4th HSK 2.

Measure:
Repeat firmware download, otherwise inform system administrator or service.

20003971 CNG_EXT_CRS_COMM_ERROR_HSK_1

Reason:
Communication error of HSK 1.

Measure:
epeat insertion of HSK 1 and repeat transaction; otherwise inform system administrator or service.

20003972 CNG_EXT_CRS_COMM_ERROR_HSK_2_1

Reason:
Communication error of 1st HSK 2.

Measure:
Repeat insertion of 1st HSK 2 and repeat transaction, otherwise inform system administrator or
service.

544 June 2004


CNG: extended error codes

20003973 CNG_EXT_CRS_COMM_ERROR_HSK_2_2

Reason:
Communication error of 2nd HSK 2.

Measure:
Repeat insertion of 2nd HSK 2 and repeat transaction; otherwise inform system administrator or
service.

20003974 CNG_EXT_CRS_COMM_ERROR_HSK_2_3

Reason:
Communication error of 3rd HSK 2.

Measure:
Repeat insertion of 3rd HSK 2 and repeat transaction; otherwise inform system administrator or
service.

20003975 CNG_EXT_CRS_COMM_ERROR_HSK_2_4

Reason:
Communication error of 4th HSK 2.

Measure:
Repeat insertion of 4th HSK 2 and repeat transaction; otherwise inform system administrator or
service.

20004001 CNG_EXT_SW_DEFEKT

Reason:
No response from the CDM (software)

Measure:
Start system again, if necessary inform System administrator.

20004010 CNG_EXT_CONTR_DEFEKT

Reason:
CDM electronics faulty

Measure:
Replace controller.

June 2004 545


CNG: extended error codes

20004011 CNG_EXT_NO_FIRMWARE

Reason:
Software missing in the CDM

Application:
Load the firmware with the API function "CscCngInit".

Measure:
Put the application again into operation.
If necessary inform System administrator.

20004012 CNG_EXT_SAFETY_CIRC_BREAK_OPEN

Reason:
CDM has not been inserted completely

Measure:
Bring the CDM into the cash-out position in the safe. If necessary inform System administrator.

20004013 CNG_EXT_DLOC_YES

Reason:
The maximal number of retracts has been reached

Application:
Reset the lock flag by using the API function "CscCngStatusWrite - CNG_STATUS_UNLOCK".

Measure:
Remove the customer money from the retract box and transport path using operator function.

20004018 CNG_EXT_JAM_DISPENSE

Reason:
Note jam during dispensing
Cash not accessible by customer

Measure:
Check the note path from the cassettes to the collecting tray. If necessary inform System
administrator.

20004020 CNG_EXT_SINGLE_REJ_DEFECT

Reason:
Single reject switch faulty/blocked

Measure:
Check the note paths using operator function. If necessary inform System administrator.

546 June 2004


CNG: extended error codes

20004021 CNG_EXT_MS_DEFECT

Reason:
Measuring station faulty

Measure:
Inform service.

20004022 CNG_EXT_LBAMP_DEFECT

Reason:
Photosensor amplifier faulty or photosensor initialization not successful.

Measure:
Check the note paths using operator function. If necessary inform System administrator.

20004025 CNG_EXT_VMOTOR_DEFECT

Reason:
Dispensing drive faulty/blocked
BBA UT: CDM has not been inserted completely

Measure:
Check the note paths using operator function. If necessary inform System administrator
BBA UT: Bring the CDM into the cash-out position in the safe.

20004026 CNG_EXT_COL_TRAY_DEFECT

Reason:
CDM_NG: Switching dispensing/transport or vertical transport faulty/blocked
CMD-V4: Stacker drive faulty /blocked

Measure:
Check the note paths using operator function. If necessary inform System administrator.

20004100 CNG_EXT_CAS_NOT_READY

Reason:
Cassette unknown , missing, reinserted

Application:
Dispensing command and reference value cannot be executed. Cash can be dispensed out of
another cassette.

Measure:
Insert the cash-out cassette(s) and log on using operator function.

June 2004 547


CNG: extended error codes

20004114 CNG_EXT_CONFIG_NO_REJECT

Reason:
Reject cassette missing

Measure:
Insert the reject cassette and log on using operator function.

20004119 CNG_EXT_JAM_REJECT_STACK_REJ

Reason:
Money jam in the output transport facility during reject

Measure:
Eliminate money jam using operator function. If necessary inform System administrator.

20004123 CNG_EXT_RESET_RW_DEFECT

Reason:
Rreject- / circle switch faulty/blocked
Cash not accessible by customer

Measure:
If necessary eliminate money jam using operator function. If necessary inform System
administrator.

20004124 CNG_EXT_RESET_RR_DEFECT

Reason:
Reject/retract drive faulty/blocked
Cash not accessible by customer

Measure:
Check the reject cassette using operator function. If necessary inform System administrator.

20004128 CNG_EXT_TRANS_SHUT_ERR_OPEN

Reason:
Shutter cannot be opened/defect
Cash not accessible by customer

Measure:
Check shutter, if necessary inform System administrator.

548 June 2004


CNG: extended error codes

20004129 CNG_EXT_OFFER_LB_L26_UE_COV

Reason:
Manipulation in Cash-out position
Cash was removed from customer

Measure:
Check shutter, if necessary inform System administrator.

20004200 CNG_EXT_SHUTTER_BLOCKED

Reason:
Shutter have been blocked

Application:
The command cannot be executed.

Measure:
Examine the cash-out of the SAT and shutter for foreign matters.

20004214 CNG_EXT_CONFIG_REJECT_NOT_READY

Reason:
Reject cassette not logged on

Measure:
Insert the reject cassette and log on using operator function.

20004219 CNG_EXT_JAM_REJECT_OVER_STACKER

Reason:
Money jam in the output transport facility during reject
Cash not accessible by customer

Measure:
Eliminate money jam using operator function. If necessary inform System administrator.

20004223 CNG_EXT_RETRACT_RW_DEFECT

Reason:
Reject-/Circle switch faulty/blocked
Cash was accessible by customer during retract

Measure:
If necessary eliminate money jam using operator function. If necessary inform System
administrator.

June 2004 549


CNG: extended error codes

20004224 CNG_EXT_RETRACT_RR_DEFECT

Reason:
Reject/retract drive faulty/blocked
Cash was accessible by customer during retract

Measure:
Check the reject cassette using operator function. If necessary inform System administrator.

20004228 CNG_EXT_OFFER_SHUT_ERR_UNDEF

Reason:
Shutter undefined
Cash was accessible by customer

Measure:
Check shutter, if necessary inform System administrator.

20004229 CNG_EXT_WITHDRAWN_LB_L26_UE_COV

Reason:
Manipulation in withdrawal position
Cash has been withdrawn by the customer

Measure:
Check shutter, if necessary inform System administrator.

20004300 CNG_EXT_SHUTTER_OPEN

Reason:
Shutter open

Application:
The command cannot be executed

Measure:
Check shutter

20004314 CNG_EXT_CONFIG_NO_CAS

Reason:
Cash-out cassette(s) missing

Measure:
Insert the cash-out cassette(s) and log on using operator function.

550 June 2004


CNG: extended error codes

20004319 CNG_EXT_JAM_TRANS_STACKER_OVER

Reason:
Money jam in the output transport facility during delivery
Cash not accessible by customer

Measure:
Eliminate money jam using operator function. If necessary inform System administrator.

20004328 CNG_EXT_WITHDRAWN_SHUT_ERR_CLOS

Reason:
Shutter cannot be closed / undefined
Cash has been withdrawn by the customer

Measure:
Check shutter, if necessary inform System administrator.

20004329 CNG_EXT_RETRACT_LB_L26_UE_COV

Reason:
Manipulation during retract
Cash was accessible by customer

Measure:
Check shutter, if necessary inform System administrator.

20004400 CNG_EXT_SHUTTER_UNDEFINED

Reason:
Shutter undefined

Application:
The command cannot be executed.

Measure:
Check shutter.

20004414 CNG_EXT_CONFIG_CAS_NOT_READY

Reason:
No cash-out cassette(s) logged on

Measure:
Log on the cash-out cassette(s) using operator function.

June 2004 551


CNG: extended error codes

20004419 CNG_EXT_JAM_TRANS_OVER_SHUT

Reason:
Money jam in the output transport facility during delivery
Cash was accessible by customer

Measure:
Eliminate money jam using operator function. If necessary inform System administrator.

20004428 CNG_EXT_RETRACT_SHUT_ERR_UNDEF

Reason:
Shutter undefined during retract
Cash was accessible by customer

Measure:
Check shutter, if necessary inform System administrator.

20004429 CNG_EXT_TRANS_LB_L26_UE_COVERED

Reason:
Manipulation during delivery
Cash not accessible by customer

Measure:
Check shutter, if necessary inform System administrator.

20004500 CNG_EXT_L26_UE_COVERED

Reason:
Manipulation at cash-out photosensor

Application:
The command cannot be executed.

Measure:
Inform System administrator.

20004519 CNG_EXT_JAM_RETR_SHUT_OVER

Reason:
Money jam in the output transport facility during retract
Cash was accessible by customer

Measure:
Eliminate money jam using operator function. If necessary inform System administrator.

552 June 2004


CNG: extended error codes

20004529 CNG_EXT_OFFER_SHUT_BLOCKED

Reason:
Manipulation during delivery
Cash was accessible by customer

Measure:
Check shutter, if necessary inform System administrator.

20004600 CNG_EXT_LB_COVERED

Reason:
Note paths blocked

Application:
The command cannot be executed.

Measure:
Check all note paths. Inform System administrator.

20004619 CNG_EXT_JAM_RETR_HORIZ_STACKER

Reason:
Money jam in the output transport facility during retract
Cash was accessible by customer

Measure:
Eliminate money jam using operator function. If necessary inform System administrator.

20004629 CNG_EXT_WITHDRAWN_SHUT_BLOCKED

Reason:
Manipulation in withdrawal position
Cash has been withdrawn by the customer

Measure:
Check shutter, if necessary inform System administrator.

20004700 CNG_EXT_DEVICE_LOCK

Reason:
The maximal number of retracts has been reached

Application:
Command cannot be executed.
Reset the lock flag by using the API function "CscCngStatusWrite - CNG_STATUS_UNLOCK"

Measure:
Remove the customer money from the retract box and transport path using operator function.

June 2004 553


CNG: extended error codes

20004719 CNG_EXT_JAM_RETR_STACKER_REJ

Reason:
Money jam in the output transport facility during retract
Cash was accessible by customer

Measure:
Eliminate money jam using operator function. If necessary inform System administrator.

20004729 CNG_EXT_RETR_SHUT_BLOCKED

Reason:
Manipulation during retract
Cash was accessible by customer

Measure:
Check shutter, if necessary inform System administrator.

20004800 CNG_EXT_SINGLE_REJ_ERROR

Reason:
Single reject switch faulty

Application:
The dispensing command and reference value cannot be executed.

Measure:
If necessary eliminate money jam using operator function. If necessary inform System
administrator.

20004829 CNG_EXT_TRANS_SHUT_BLOCKED

Reason:
Manipulation during delivery
Cash not accessible by customer

Measure:
Check shutter, if necessary inform System administrator.

20004900 CNG_EXT_SELF_TEST_AKTIVATE

Reason:
Self-test activated

Application:
Command cannot be executed, RESET.

Measure:
If necessary eliminate money jam using operator function.
Bring the CDM into the cash-out position in the safe. If necessary inform System administrator.

554 June 2004


CNG: extended error codes

20004919 CNG_EXT_OFFER_LB_UE_COV

Reason:
Transport photosensor covered during withdrawal
Cash was accessible by customer

Measure:
If necessary eliminate money jam using operator function. If necessary inform System
administrator.

20004A00 CNG_EXT_FEED_JAM

Reason:
The jam was not eliminated effectively

Application:
Command cannot be executed.

Measure:
If necessary eliminate money jam using operator function.
Bring the CDM into the cash-out position in the safe. If necessary inform System administrator.

20004A19 CNG_EXT_WITHDRAWN_LB_UE_COV

Reason:
Transport photosensor unexpectedly covered during withdrawal
Cash has been withdrawn by the customer

Measure:
If necessary eliminate money jam using operator function. If necessary inform System
administrator.

20004B00 CNG_EXT_CAS_MISSING

Reason:
Cash-out cassette missing or not inserted correctly

Application:
The command cannot be executed. Cash can be dispensed out of another cassette.

Measure:
Insert the cash-out cassette(s) and log on using operator function.

20004B19 CNG_EXT_RETR_LB_UE_COV

Reason:
Transport photosensor unexpectedly covered during retract
Cash was accessible by customer

Measure:
if necessary eliminate money jam operator function. If necessary inform System administrator.

June 2004 555


CNG: extended error codes

20004C19 CNG_EXT_MOTOR_DEFECT

Reason:
Motor defect

Measure:
inform service.

20004D00 CNG_EXT_CAS_EMPTY

Reason:
Cassette is empty

Application:
The command cannot be executed. Cash can be dispensed out of another cassette.

Measure:
Insert the filled cash-out cassette(s) and log on using operator function.

20004E00 CNG_EXT_CAS_DEFECT

Reason:
Cassette or dispensing sensor defect

Application:
The command cannot be executed. Cash can be dispensed out of another cassette.

Measure:
Insert the cash-out cassette(s) and log on using operator function.

20004F00 CNG_EXT_CAS_DISP_EMPTY

Reason:
A cassette becomes empty during dispensing procedure.

Application:
Requested amount cannot be dispensed.
Cash can be dispensed out of another cassette.

Measure:
Insert the filled cash-out cassette(s) and log on using operator function.

20008031 CNG_EXT_CAS1_BUNDLE_REJECT

Reason:
Too many bundle rejects (cassette 1)

Measure:
Check cassette 1, if necessary inform System administrator.

556 June 2004


CNG: extended error codes

20008032 CNG_EXT_CAS2_BUNDLE_REJE