Beruflich Dokumente
Kultur Dokumente
Business Transformation
PGDM/PGDM IB
Term 5
Class 1: Agenda
Introduction
Team Formation
Course Outline and Readings
Course Distribution (10 Sessions)
Assessment and Housekeeping
Discussion (Specific Qs) on Michael Hammer classic
Summary
Concept/Meaning/Definition
What it is What it is Not
1
12/4/2017
Course Distribution
Session Content
1 Introduction; Course Plan; BPR Overview
2 Business Process and BPM; Design Thinking and MVP
3 Necessity for Transformation & Transformation Framework
4 and 5 BPR and Information Technology
Part 1 Over the Years
Part 2 Digital Transformation
6 and 7 BPR Implementation
Part 1 Methodology & Tools
Part 2 Success Factors
8, 9 and 10 Multiasistencia Case Study
Setting the Stage
Group Presentations (Group 1 4)
Group Presentations (Group 5 8)
Assessment
Component Weight Topics
Quiz/Project 30 Consulting, Swimlanes
Class Participation 10 BPR (10 Sessions)
Case Submission and 20 Multiasistencia
Presentation
End Term Exam 40 Part A: Prior to Mid-Term
Part B: After Mid-Term
2
12/4/2017
Introduction
Companies tend to use technology to mechanize old ways of doing business
Scope: Job design, workflows, control mechanisms, organization structures
Objective: Innovation and speed; service and quality
Reengineer: use the power of IT to radically redesign business processes
All or nothing proposition with an uncertain result
Ford
Invoice-less processing
From We pay when we receive the invoice To We pay when we receive the
goods
IT System: On-line Database (ERP equivalent)
3
12/4/2017
Principles of Reengineering
Organize around Outcomes, not Tasks
Case Manager at MBL
Logical end points with outcomes not the whole process
Have those who use the output of the process perform the process
Self Service Purchase, Knowledge Base for customers
Decentralize the decisions and tasks
Subsume information-processing work into the real work that produces the
information
Data at source, decentralization, self service
Treat geographically dispersed resources as though they were centralized
Shared services with IT Systems
Principles of Reengineering
Link parallel activities instead of integrating their results
Coordinate while the activities are in process and not integrate at the end
Put the decision point where the work is performed, and build control into the
process
Flat Organization (Vertical Compression)
Expert Systems and BI
Capture information once and at source
MDM and IoT
Think Big
Change job designs, Organization Structures and Management Systems
Executive leadership with Real Vision
Imaginations must guide our decisions about technology, not the other way around
4
12/4/2017
5
12/4/2017
Class 2: Agenda
Quiz on BPR (Definition, Overview, Michael Hammer Article)
Business Process Definition
Group Presentations on chosen Business Process
Overview of BPMN
Example of Business Process and Modelling
BPM Steps & Actors, BPM Tools/Software, BPM Evolution etc.
Concept of EA, Design Thinking and MVP
Class 3 Assignment Business Process Models for your Group
6
12/4/2017
BPMN
BPMI (2004) and then OMG (2006)
BPMN 2.0 (2011); BPMN 2.0.2 (2014)
Shapes & Notations
Task Description
Flow Description
Marker Description
Data Object Description
Event Description
Gateway Description
BPMN Diagrams
Processes (Orchestration) Private and Public
Choreographies
Collaborations (can include processes and/or choreographies)
BPM Example
Loan Application Assessment Process
7
12/4/2017
History of BPM
8
12/4/2017
9
12/4/2017
Design Thinking
Not just Design
10
12/4/2017
Design Thinking
For a good idea there should be many ideas first
Class 3: Agenda
What compels Business Transformation?
Class Discussion and Categorization
A three-part Business Transformation Framework
Always On Transformation
Types of Transformation
Class Discussion and Categorization
Carry forward from Class 2 (Likely move to Class 4)
BPM Model Presentations by Groups
Discussion on EA, Design Thinking and MVP
11
12/4/2017
12
12/4/2017
Class 4: Agenda
Group Presentations
Business Process and BPMN Models
The idea of EA, Design Thinking and MVP
Business Process and IT Part 1 Over the Years
Concept of Lean Manufacturing and MRP/MRP II
ERP and other Business Functions (SCM, HCM, CRM)
Self Service, Collaboration and SaaS & Extensions
Build vs BPM vs Buy
Concept of Pace Layered Application Strategy and Bimodal IT
Layers, Connectivity, Governance, Organization
Prep for Class 5 Business Process and IT Part 2 Digital Transformation
Advent of Cloud
SMACI use cases and examples and their relevance to BPR
Understanding New Technologies Blockchain, AI/ML; BOTS, AR/VR
13
12/4/2017
14
12/4/2017
15
12/4/2017
Class 5: Agenda
Group Presentations
Business Process and BPMN Models
Business Process and IT Part 2 Digital Transformation
Advent of Cloud
SMACI use cases and examples and their relevance to BPR (moved to Class 6)
Understanding New Technologies Blockchain, AI/ML; BOTS, AR/VR (moved
to Class 6)
16
12/4/2017
Cloud Quiz
When did the first NIST definition on Cloud come in?
What is NIST definition of Cloud?
What are the 3 well known service models of Cloud?
Which is the 4th one?
What are the well known deployment models of Cloud?
Who are some of the most prominent providers of Cloud?
Name a few IaaS Services?
Name a few PaaS Services?
Name a few SaaS Services?
What are the key benefits of Cloud?
What are the key concerns of Cloud?
17
12/4/2017
Class 6: Agenda
Group Presentations
Business Process and BPMN Models
Business Process and IT Part 2 Digital Transformation
Advent of Cloud (completed in Class 5)
SMACI use cases and examples and their relevance to BPR
Understanding New Technologies Blockchain, AI/ML; BOTS, AR/VR
BPR Methodology
BPR Project Planning
18
12/4/2017
19
12/4/2017
20
12/4/2017
Machine Learning
Techniques focus on:
Regression (Predicting Numbers) eg. customer lifetime value; estimate
optimal pricing
Classification (Membership of a known Class) eg. Customer likely to churn;
Fraud detection
Clustering (Membership of an inferred Class) eg. Customer segmentation;
Credit Risk
Anomaly Detection (Outliers) Employees with high claims
Techniques touch on:
Association Rules (Finding like minded people)
Time Series (Temporal aspect)
Neural Networks (Learn more like a Human)
21
12/4/2017
Blockchain Frameworks
Blockchain Outcomes
Immutable and Resilience > Distributed Ledger
Trust among parties > Consensus Mechanism
Tamperproof Data > Cryptography and Digital Signatures
Execution of Business Conditions > Smart Contracts
Transparency and Visibility -> Peer to Peer Network
Scalability and Ecosystem > Cloud
22
12/4/2017
Class 7: Agenda
Group Presentations
Business Process and BPMN Models
A quick discussion on Blockchain (part of Business Process and IT)
BPR Methodology
BPR Project Planning
Factors for BPR Success and Failure
Distribution of Multiasistencia Case Study
23
12/4/2017
BPR Methodology
Hierarchy of Methodology-Techniques-Tools (MTT)
Study of 25 Methodologies; 72 Techniques; 102 Tools
Business Process Change Model
Management Sub-Systems
Analytic Lens of Business Process
Stage-Activity (S-A) Framework of BPR
6 Stages Envision, Initiate, Diagnose, Redesign, Reconstruct, Evaluate
21 Activities
The key activities of S-A Framework correspond closely to sub-systems of
Business Process Change Model implying coordinated effort to impact/change
the sub-systems
Business Process Change Model Adapted from Kettinger & Grover, 1995
24
12/4/2017
25
12/4/2017
Class 8: Agenda
Group Presentations
Business Process and BPMN Models
Factors for BPR Success and Failure
Course Summary
Multiasistencia Case Study Discussion
Multiasistencia Case Study Assignment Instructions
26
12/4/2017
27
12/4/2017
1. Prepare a Business Process Model using BPMN for CCMS (Before and After). Overlay
the ICT system wherever applicable.
2. Identify stages/activities of the BPR over the years (with stated timelines) on the S-A
Framework
3. Prepare Radical-ness Planning Worksheet
4. Comment on the following parameters to determine the Custom BPR Method
i. Project Radical-ness
ii. Project Structured-ness
iii. Customer Focus
iv. IT Triggers
5. Recommend Custom BPR Method as per S-A Framework
6. Which representative techniques should be used for the custom S-A Framework
7. What were the factors for BPR Success or Failure? Use the Al-Mashari and Zairi
Framework.
28
12/4/2017
29